Cons: "I Never in my life flying again with frontier"
Pros: "Priority boarding . Front row seat. Friendly staff"
Cons: "Reclining seats"
Pros: "Had three seats to myself"
Cons: "It was poorly communicated that I would get charged for a carry on. I discovered this at airport by a not so friendly attendant. And what could have cost me $20 now cost me $50. This while flight was an hour delayed. they still wouldn’t waive bag fee"
Pros: "How quick it was"
Cons: "Rude crew"
Cons: "No one contacted me to try to give me any type of credit or refund even though I lost two days of my trip"
Pros: "Nothing - flight delay 3 times."
Cons: "I ended up not taking the trip at all"
Cons: "I was very surprised by the charge for a carry on, did not see any indication about charge for carry one when booking the flight. also the notification to go to terminal D at Laguardia was incorrect, it was terminal C."
Pros: "The landing of the pilot"
Cons: "Flight delay"
Pros: "Service was good."
Cons: "When I booked the flight I did not realize it was bare bones on amenities. Each checked in bag is $30 in advance and each carry on is $30 in advance. If you purchase at the counter.it is way more. Also there is a charge starting at $12/seat for advance seat selection. Then onboard snacks and beverages star at $2.99 each. Next time I will book where the amenities are included in a flat rate."
Pros: "The crew and the journey was on point but the passengers"
Cons: "Due to the passengers this was my worst flight ever"
Cons: "This airline charges for everything ... they charge for your carry on , they charge for the bags you put under plane , they charge for beverages was an insult to me"
Pros: "That it got me to Miamj"
Cons: "Everything else. They charge you for everything. On top of paying for a carry-on, you have to bring your check-in somewhere else. Also, our flight didn't depart till an hour and a half later and they didn't say anything on the telecom about it. Arrived home an hour and a half later without an apology."
Cons: "The flight was delayed 4 hours with never an alert to any passengers. The crew didn't even show up until the flight was already supposed to be boarding. I did not receive any message or alert that the flight was continuing to be delayed. I've never experienced anything like this before. And nothing was done to better the situation."
Pros: "Flight attendants on the way to NYC were awesome and flight was great."
Cons: "The way back to Miami was a disaster and the flight was very delayed, so I had to ask for a refund."
Cons: "No entertainment. You had to pay for food/carryons/check-in bags. The seats don't recline. Overall uncomfortable trip."
Pros: "I called customer service after trying to check in and them trying to charge me over 100 extra dollars that they did not state in my charge. So I am requesting a refund for the fligy as they are using false advertising for ther flight prices. I booked an American flight for today with less than 24 hrs left to departure for as much as their bag charge."
Cons: "Uncomfortable, crew was rude"
Cons: "No es posible que haya atrasos en los vuelos"
Pros: "The flight took off and arrived on time"
Cons: "All members of the staff were rude (baggage, boarding, in flight, corporate on phone reservations). Purchasing tickets was terrible. Frontier's goal is to find anyway to get additional money from you and they stick it to you. In the end, we paid $200 more for this flight than if we had flown Southwest or JetBlue. I understand that budget airlines remove amenities to help control the cost of the flight. However, this experience felt more like buying a used car from a second hand car lot. The staff seemed to delight in finding ways to get more money from you, everything about the experience screamed cheap, and in the end, I paid more in extras than I did for my tickets! Pass this one over if you are looking for a cheap flight."
Pros: "People were professional and everything ran smoothly."
Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."
Pros: "The fact that I landed safely and on time, and the flight attendants were courteous."
Cons: "The fees for EVERYTHING you can think of (bags, seat selection, carry-ons). The cramped space. We are people, not sardines. Did I mention the fees? (really, snacks for sale?) The same flight was $30 more on American Airlines, I will book with them next time. I didn't know what Frontier was when I booked this, so some of this may be attributed to my level of shock. Flying is already a hassle, Frontier makes it a chore. Needless to say this was the first and last time I'll fly with them."
Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"
Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."
Pros: "Ticketing and Boarding process was good. All the good stops there. Cramped seats, sarcastic crew terrible on board experience. Never fly again."
Cons: "Luggage policy, crew, seats, etc.."
Pros: "The crew was very friendly and helpful. We arrived an hour early . The flight went well. I just enjoyed having staff that were friendly it makes taking Frontier worth it."
Cons: "The flight was delay there was no announcement made to Inform the passengers about this , we were supppose to board at 855am we didn't board until 9:29am. You were unable to adjust your seats on the plan, overall it was not a good experience for me"
Cons: "Worst airline to fly with.. they lie about everything and don't accommodate for any mishaps and discomfort and issues."
Cons: "Ubezpieczeń fees for luggadge i thought my check in 20 kg is free of charge."
Cons: "We paid (in advance, online) to check a bag and when we arrived to the ticket desk, the Frontier employee said it was too late/too close to boarding time to check the bag...we would have to carry it on instead. We then had to PAY to carry on the same bag that we already paid for. We arrived to the gate and the flight was delayed 1.5 hours, the plane wasn't even there. We will never do business with them again."
Pros: "We got there safely and the crew was very nice."
Cons: "The flight was delayed 8 hours. Once we boarded the seats were uncomfortable, it was freezing, the lights were flickering the whole time, and we waited very long to be allowed off once landed."
Cons: "The way people jostle to get off cutting in front of you If the crew would remind people to wait their turn when deplaning it might help"
Cons: "Delays, hidden fees, poor AC (1 person passed out both flights I as on), tray tables are a joke, seems the crew doesn't want you to carry anything on even with plenty of room, ONLY three complimentary items: water, the cup for the water, and the napkin under the cup. I've flown on a bunch of airlines and am pretty easy going, but Frontier is a never again airline."
Pros: "Plane was clean and comfortable."
Cons: "They charge extra for EVERYTHING! This is NOT any kind of a budget airline, it's just a NO-FRILLS airline, at the same price. I had to "pay" for my seat, hello, didn't I just buy a plane ticket? Also, it costs more to bring a carry-on than it does to check a bag, as each passenger is allowed only one personal item. So instead of bringing a small carry-on for my clothes I paid to check a large suitcase. (added cost) No signage at the gate to identify it if was the correct flight . Crew behind the desk somewhat unprofessional - applying perfume and taking personal calls within feet of the desk, while we were waiting to board. Once on plane the Crew was very grumpy and at times, downright nasty. As I said, they charge you for EVERYTHING, no complimentary water or soda here. The concept of not having complimentary beverages would make sense if they didn't "nickel and dime" you for everything else. I almost expected to have to pay to use the toilet. Fortunately, our return flight was much better. The crew was super professional and civil. This was the first time I ventured onto this new Frontier, and it was certainly the last !"
Pros: "The chairs are spacious, the staff is really friendly the prices are cheap"
Cons: "Paying for a carry 40 EACH trip on i thought was a little too much also they dont have any tv on the plane, didnt have enough beverages when i asked them... Would i recommend them again? Maybe . You end up paying the same as if you were flying with jetblue and delta... So"
Pros: "I got there in one piece"
Cons: "This airline is terrible - the seats are supremely uncomfortable and they charge for everything - even to carry on a bag! I didn't know that before this trip, but I will never fly Frontier Airlines again"
Cons: "Seats did not recline."
Cons: "When I checked in for my flight, the website said I would be three hours delayed. Later in the afternoon I just happened to check my flight status again and my flight time had been pushed forward causing me to rush out the door with less than one hour to make my flight. I barely made the flight but once I was seated we were delayed again. I did appreciate that we were given updates on why we were delayed however."
Pros: "Only thing i liked is That we didnt crash"
Cons: "-$40 fee for personal bag that was slightly over regulation -one hour delay PLUS 2 hours stuck on runway in the airplane without access to water nor could we stand up out of our chairs for bathroom -finally when they were serving food and beverage only paying passengers had first access to food and water even if the crew had to walk all the way to the back and then back to the front to serve and charge them, it took about 45 minutes until they started serving water (of which the second cup of water they needed to charge for supposedly although we got "lucky" and they gave us a free second little glass of water)"
Pros: "Not much to like the plan was clean."
Cons: "The flight was two hours delayed. And the pilot or staff did not have the common courtesy to let us know what was happening. Pilot explained why they were delayed in landing at LGA. And it would be a two hour flight. However we waited another hour on the runway with NO updates!!! Just sitting on a plane, on a flight that was already late, was very frustrating. Frontier staff should really work on better communication. They also had an elderly woman pay $60 for her carry on. They could have waived the fee, she was elderly and she stated she wasn't aware that she had to pay for her carry on. It would have been a nice gesture when the flight was delayed."
Pros: "It felt like time flew by and not a single problem. Left on time, arrived 40min early, and bags were off ASAP. I was asleep for the rest of it, but definitely a smooth one."
Cons: "That the nap was shorter because we arrived 40 minutes early."
Pros: "A little bumpy, the plane was full. I almost don't make it to the airport on time. But everything else was good."
Cons: "The payment process is confusing. At boarding there were many passengers who didn't know there was a charge for a carryon so that slowed down the boarding for the rest of us. Then you get going only to find out you have to pay for a soda too. I detest the nickel and dining. Just charge me one flat rate and call it a day."
Cons: "The Frontier flight was a rip-off. I was charged for a seat and for carry-on luggage which should have been included in the advertised price. I will not fly Frontier again."
Pros: "There was no portion or attribute that was enjoyable"
Cons: "Lack of communication, seating, waiting area, temperature"
Cons: "Charging for carry on? Never experienced that before. Flight is apparently cheap but when you sum up everything they charge you for, it amounts to the same price of every other airline or even more. I could not make check in either at home or in the machines. Not planning to fly with this airline again."
Pros: "Crew was fine, legroom good on purchased seats, but we were moved to exit row even tho we purchased extra legroom in regular seats, and then could not recline, which kind of defeats the point of being able to stretch out and relax."
Cons: "A crazy amount of extra fees, making the cheap ticket null and void, the fact that I paid for precious baggage (artwork) to be checked on the plane from LGA to Miami direct, and somehow, the package did not get on the plane."
Cons: "This was the first time I used Frontier and here's what happened. $7500 in artwork I was bringing to Miami was lost or stolen by Frontier Airlines. So it ruined my show and and was a waste of the money that was invested for the event. Completely ruined my trip. I will attempt to recoup my losses with a lawyer if necessary. An irresponsible airline."
Pros: "service was great and also we had smooth ride thank to our Pilot Sam"
Pros: "The loading was taking along time"
Cons: "More organized"
Cons: "Me robaron el dinero"
Pros: "Was comfortable the sits it cut be better, the crew was amazing."
Cons: "Free snacks and coffe!!!!"
Pros: "Crew, seat contable and price was great"
Cons: "Boarding officers need to smile a lot more"
Cons: "The airlines cancelled the flight an hour before. Then only offered a refund or a flight 24hrs later."
Cons: "Everything seemed to go well until my daughter had to go to the bathroom, we were sitting in the front area but they blocked it cause the pilot was in the bathroom. Which was fine, but a few minutes past and still nothing the she said you can go to the back so i got up and she yelled maam “ you need to sit down” and then she proceeded to speak in Spanish as i didnt understand english. So I explained firmly that I u derstood her but she just told us to go the back and then to sit so which one is it."
Cons: "I had an issue with their policy on face masks. I came wearing one, but was told that my mask was not allowed because it had some sort of filter/valve on it. Now I do understand the theory behind not allowing masks with valves, because they are supposed to let moisture out. But there are two layers of material that stood between my face and the filter/valve of my mask. Besides for an N95, I have not seen a mask where there was no material blocking the inner side of the filter/valve. I could have simply ripped the filter/valve off the mask and there wouldn't have been an issue, because my mask would still have no holes, and would be a complete face covering. The implication I got from this experience was that material itself does nothing to keep particulates from passing through, which means that we are all wearing masks as a placebo to keep people from panicking."
Pros: "We left on time"
Cons: "The whole row behind me was super loud during most of the flight yet the crew didn’t say anything. At one point they started ordering alcohol and chilling like they were in a bbq. One of them standing and chilling with her drink. Laughing super loud, the guy behind me kicking my seat again and again cause spirit has no space and of course there wasn’t a choice to be moved cause in the middle of a pandemic the flight was packed!"
Pros: "Nothing was enjoyable except the price, but JetBlue it ten times better for only a tiny bit more."
Cons: "The cabin was out of control. People were running around, cursing, not wearing masks. The crew did nothing about it. The seats were wildly uncomfortable. There was no food, no entertainment, no comfort. I will not be flying Spirit again unless they're my only option."
Cons: "Flight delayed one hour. Second time in one day. Seats uncomfortable. Flight was completely booked. No consideration for Covid. Should keep middle seats open."
Pros: "Good services"
Cons: "Free snacks"
Cons: "During this pandemic they could have just refunded out money but instead they have, thru Kayak, just got it all confusing. Not sure where to go to get credit on a flight i dont even want to book but from what i heard is pigeon holed that its use it or lose it. Good Job. Spirit and Kayak. The Spirit of ripping off America."
Pros: "ive been emailing spirit for two weeks now about getting a refund/credit."
Cons: "if they actually responded."
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Cons: "Restroom did not have water."
Pros: "Bad experience I was sitting in the last row and half way through the flight one of the toilets got clogged and started to overflow and smell up the area. There was a puddle of water running down towards the isle and the crew member was telling her colleagues to leave it alone and let it run so she can see how bad it gets for when we land. Extremely unsanitary and unexceptable to travel with that smell and conditions. Plus to top it all off towards the end the overhead bin got jammed and I had to wait for someone to pop in open, again its unfortunate I had to go through this. Never again, I would not recommend spirit sorry."
Pros: "Crew was nice. However the spirit airline attendant at the desk told me to gate check my bag. I stood there waiting for someone to grab my bag for sometime. So I asked the stewardess and she told me just to bring the bag in and put my carry on in the over head compartment."
Cons: "However the desk attendant came on the aircraft took my bag out of the overhead compartment. And then left it outside or the plane. I waited at the airport for until 1:30am before I got a confirmation that the back was in fact at Newark still. I had a nursing convention to go to and I had no clothing. So I had to Uber to Walmart than Uber back to my hotel. So I didn’t get any sleep. I didn’t check into my hotel til 4am due to a negligent spirit employee. I paid for the checked bag and there was plenty of space in the over head compartment. She caused me unnecessary stress and an embarrassing morning with my administrators due to my lack of sleep."
Pros: "Nothing. But it's the cheapest flight, so I can't complain."
Cons: "The seats are very uncomfortable. During the boarding, it was totally unclear what is the current zone. When I tried to board they said I should wait for my zone, but there wasn't any information on the screen so it's hard to know, especially if you listen to music and don't hear announcements. Please improve this!"
Cons: "The tv and free food"
Pros: "The modern planes and on time arrival and departure."
Cons: "Unfriendly check-in staff, unpleasant crew members and pokey seats. Having to pay for water on a 3.5 hour flight took cheapness to a new low. My first experience with Spirit Airlines will probably be my last."
Pros: "I wish there were more snacks for domestic flights"
Cons: "Food amenities"
Cons: "The flight was over three hours delayed They charge you for putting a bag in the overhead compartment They charge you for WATER There is no room whatsover in the seats Stewards ignore you Very disorganized"
Pros: "We had a weather delay— so we sat in the plane for 3 hours before we left. Should have had the option go leave."
Pros: "Nothing. How could a flight not give free water? People need to take meds and should be required to pay $5 for bottled at the terminal. Everything is just highway robbery. Some folks don’t even have a credit card or fir that matter the cash."
Cons: "I was totally humiliated at the gate when I was taken off line because I had one extra bag to carry on. I was then charged $65 to then bring it on board an additional $20 to secure a sit since the flight had been over booked. The flight was delayed for the late arrival of on board staff. Most of the passengers were flight crew either connecting."
Cons: "Everything. The plane was late. Delayed."
Cons: "Spirit isn’t an airline for frequent travelers. The aircraft is always delayed to depart due to beionh last in line after reputable airlines, files the have check in counters in popular airports or located on bottom levels, not accommodating for travelers that missed flights, and last but not least their luggage weight requirements are extremely low compared to all other airlines. The normal requirement is 50lbs and Spirit is 40 so one checked bag is $70. By the time you pay for every single detail you could be on a Delta Airline with complementary Biscotti and water!"
Cons: "Even with the additional padding I bring with myself, the seats were not comfortable."
Pros: "Boarding was easy"
Cons: "Not roomy, on the returning flight the person behind me kicked my chair the entire flight on top of being surrounded by children on the flight there and back. They should at least let you know you're surrounded by crying babies I would have never booked or paid more to not sit around it. I understand people have to travel with kids but it was my only vacation wouldn't fly spirit again. On top of I called spirit airlines to help extend my flight and the guy couldnt/wouldn't help me told me to check online, but their system that day was not cooperating"
Cons: "I didn’t like that not even water was complimentary and that they tried to sell anything extra that they could."
Cons: "I did not like that you can’t select any seats without a pay."
Pros: "I like the fact that we got there 30mins early"
Cons: "Customer service was awful i stood on like for 20mins while the representatives were laughing and giggling when i asked if i can get assist of help i was told to wait everyone is busy"
Pros: "Plane departed on time and arrived early."
Cons: "I have flown on a lot of budget airlines, both domestically and internationally, but this was my first time flying with Spirit....and it will be my last. I am used to the a la carte pricing and know how to avoid additional charges, so I wasn't expecting anything different than usual. What I wasn't prepared for were the smallest seats I have ever seen. Granted, I am 6'2", but these seats cannot be anything but pure torture to anyone over 5'9". If you're shorter, maybe it's worth it, but I can't guarantee it. But, if you're 6' or taller, I would recommend you avoid regardless of how much cheaper the flight is; It's not worth it."
Pros: "Didn't die."
Cons: "A passenger vomited prior to take off. She went to the restroom then was taken back to her seat, where she got sick again. The Purser/Senior Atttendant did not handle well in my opinion, by allowing the clearly ill elderly woman who was disoriented and confused back to her seat and in her "freaking out" reaction (her words). After the woman vomited the second time, they had her sit in a different seat up front, spreading the possible pathogens and uncleanliness to more rows. The woman vomited a 3rd time in this new seat. The woman was FINALLY removed from the plane and her former dear mates were moved to the row up front where the woman was sick for the 3rd time. (The crew who came on to clean the "biohazard" used a dirty mop and did not appear to use any bleach solution. The Senior flight attendant said they were going to seal off the bathroom (good idea) bc the elderly woman, according to the Spirit attendants, made a big mess and it was a "biohazard". Cut to later in the flight after a 2 hour delay and then the sick woman- where Spirit attendants allowed many passengers to use this restroom -bar potentially exposing them to pathogens. The Purser was self-confessed overly dramatic about the entire situation. I can't imagine how she would have behaved in an escalated emergency situation."
Cons: "They weren’t stocked with items on the menu. Crew members were sarcastic about people changing seats despite the amount of vacancy."
Pros: "The crew was great and did their best to make the flight smooth. The plane was a pretty color yellow..."
Cons: "Baggage fees were ridiculous. If you check your bag, it's $52. If you carry on, it's $57. During the flight, you pay for any beverages or snacks. Also, we purchased our tickets together, obviously to be sat together. On our return flight, we were instructed to purchase seats if we wanted to be together, otherwise there were no assignments. We got charged an additional $40. Overall, we spent an additional $200! We chose this airline for the lower fares, but they get their money back by charging for everything. You pay for everything. I was very dissatisfied and likely to never fly this airline again."
Pros: "The original ticket price was ok but it was barely a positive."
Cons: "The original "cheap" ticket became meaningless when I had to pay 120$ for my bags. Plus pay for water on the flight? The seats don't decline. It is the most uncomfortable airline I've ever flown, and will hopefully never have to fly with spirit air again. The ticket price isn't even that cheap."
Cons: "The lauggage I checked in arrived in San Jose completely demolished. I can't even carry it anymore. There is a big whole in my bag pack, so my close are hanging out and the shoulder strap is ripped of completely."
Cons: "You cancelled my flight and lied why it was cancelled. Then you lied about what flights were available the next day. I lost a day and a half off my vacation with no compensation. Plus no customer service number."
Pros: "absolutely NOTHING"
Cons: "hidden in basement, ripoff on baggage $109 for 1 carry and 1 checked, then remove 5lbs from checked to reduce wt.then delayed 3 hr"
Pros: "Attendants on plane and at gate counter were good in the turmoil"
Cons: "Flight coming and going we're delayed several hours including the first flight of the day.....how does that happen with perfect weather? Suitcase was lost on return trip and after 3 days finally was sent delivered to destination airport for pick up. They would deliver it to home but could not give a specific time, worse then the cable company so just will pick it up directly. Also the customer service folks in the baggage area speak very little English, have no customer skills and And frankly have no understanding of how their processes work. Also with the delay notification to email received over 1000 email notifications... must be a system glitch in their system. Will never use this airline again in life!"
Pros: "Of the five flights it took for me to get to and from Las Vegas, I met one pleasant flight attendant and 2 pleasant ticketing personnel, all other Spirit employees couldn't have cared less."
Cons: "Every single departure was delayed - the shortest delay was one hour others were 3 hrs and 7 hrs and the ripple effects from these delays meant missing connecting flights.. overnight stays at the airport.. missing days of work... I fly a lot, delays are common, but not every single flight in one trip. Most delays are also due to factors beyond the control of the airline. Only one departure delay on this trip fell into this category... Air Force-one delayed the entire airport - understandable. All others were caused by ineptness on the part of Spirit airline staff and poor business practice and airline policy. For example, delayed departure caused many of our flight's passengers to miss a connecting flight. Many of us had checked bags. All of use were booked on the next available flight the next morning. Our bags were not moved onto that flight. This is frustrating but almost understandable, what's not understandable is that the airline staff had no idea what to do about this situation. Multiple staff members said they didn't know what we should do about the bags and suggested talking to other staff members. Eventually we were told to go pick them up ourselves and take them as carry-ons on the next flight (fortunately my bag was small enough to be a carry-on, others were not)... this meant leaving TSA and the comfort of the terminal to go get the bag. Then couldn't get back in through TSA because my ticket still said I had a checked bag, not a carry on. I then had to wait another hour in line to get it changed to say carry-on. Then of course, couldn't get back through TSA into the terminal because my new flight wasn't until the next day so I had to sleep outside the terminal at the baggage carousel. Of course no meal vouchers were given, no hotel stay... just kicked to the curb. This also happened on another return flight - fortunately the delay, which was caused by the pilot not showing up on time, was during the day, so we didn't have to sleep outside.. no meal vouchers were given for this 7 hour delay. All of this and more might have been somewhat acceptable if the flight had actually been cheaper then other flights... Not the case. Although the list price of the ticket was about $30 cheaper then the direct American Airlines flight my co-workers took for the same trip. Their flight included a personal item and a carry-on bag in the price. Spirit allows one personal item and charges $50 - $60 for carry-ons.. $40-$50 for checked bags. After the disaster of given them my suitcase as a checked bag, I decided to go Carry-on on the next flight. Spirit also charges for anything on the flight... even water (water=$3). To top it off.. Spirit airlines has as little legroom as any other airline (Other then Jet Blue witch has the most standard legroom)... but Spirit has the cheapest seats I've ever seen on an airplane.. They actually don't recline and there is not entertainment on the plane... by no entertainment, I mean not even a magazine :)"
Pros: "I am usually able to find something positive about an experience and have traveled much so I understand that some things come up with air travel that cannot be helped. But, there is nothing positive to report."
Cons: "From the delay in Houston on 6/15 on our outbound flight to the delay on 6/18 on our return flight, customer service was poor and Spirit Airline employees - whether at the airport or on t he other end of the 1 -800 number - were not articulate, did not communicate effectively nor did they seem to care about their customers concerns or comfort. You might want to rethink what you could offer to your customers in the event of a delay, esp one that is not weather related. Offering something as simple as a free bottle of water & bag of pretzels to everyone once on board, could go a long way to thanking everyone for their wait. As well, your seats are too close together for comfort. I will not be flying on Spirit Airlines again which is a shame as I have a niece & family in Miami to whom I plan to travel to see."
Pros: "Nothing, the seats are too small number cannot recline. No entertainment, in fact it was really poor. All the booking machines were down now have to queue so long for the only staff. So horrible."
Pros: "Landed early"
Pros: "The plane left on time."
Cons: "All was good."