Part of the first class package is luggage. We checked our luggage in easily but our luggage should be one of the first bags off when we land. On both flights this was not the case. The lounge in Kauai is awful. Food and drinks were excellent on the flight. Service was attentive. On the flight over we arrived 45 minutes early. Like last time the same thing happened in a previous flight. The problem both times was waiting in the plane for 30 minutes so that a spot to unload could open.
There were 5 delays IN TOTAL there and back. And we got a $12 food voucher, RIDICULOUS. Will never fly Alaska again!
I am writing regarding my recent flight from La Paz (LAP) to Los Angeles (LAX). While I understand and respect the importance of airline safety procedures, I left this experience feeling deeply upset by the way I was treated by a member of your staff. At the gate, I was informed that my suitcase contained a charging unit that could not travel in its current form. My husband and I immediately complied with every instruction given to us, including opening the suitcase and removing the charging unit. We were ultimately told that we needed to break apart the charger in order to board the flight, which we did without argument. Afterward, I was directed to another employee. I calmly asked whether it had actually been necessary to break the charging unit in order to board, as I simply wanted to understand the policy. Rather than explaining, she responded aggressively, repeatedly asking, “Do you want to stay? Do you want to stay? Because this flight is leaving.” Following that interaction, I was instructed to reopen my suitcase, remove my shoes, and the employee asked my husband whether I had been drinking. I have been sober for seven years, and being questioned in that manner after simply asking a respectful question was humiliating and incredibly upsetting. I want to be very clear that I am not challenging Alaska Airlines’ safety policies. I fully support them and understand that employees have an important responsibility to keep passengers safe. My concern is solely with the manner in which I was treated. I felt intimidated rather than assisted, and what should have been the joyful end of a trip celebrating my marriage became an experience that left me in tears for much of the beginning of our flight home. I rarely submit complaints and generally try to extend grace to people working in stressful environments. However, this interaction fell far short of the level of professionalism I have come to expect from Alaska Airlines. I respectfully ask that this incident be reviewed with the employees involved so that future passengers are treated with dignity and respect, even during time-sensitive situations. Given the distress this experience caused and the lasting impact it had on what should have been a very special trip, I would also like to respectfully request that Alaska Airlines consider providing a refund or other appropriate goodwill compensation for this flight. While I understand this may not be standard policy, I hope you will take the circumstances into consideration. Thank you for taking the time to review my concerns. I look forward to your response.
The flight was on time, seats were comfortable, crew is friendly and professional. Nice flight overall. Thanks!
Plane seats are comfortable and seemed more roomy than others I have been on. Playing was clean and flight crew friendly. Passengers who have a connecting flight should however be allowed off the plane first
Such great crew, from checkin to the plane. So friendly and helpful, I was genuinely impressed.
Very good. Gate personnel were excellent flight attendants were also able to change my seat at the last minute everyone, courteous, polite, and.
The only problem was the time delay. Kudos to the counter agent in Seattle. Very helpful and gracious.
The flight was delayed over an hour, and then while taxiing from the gate, one of the ground crew snapped a pin on the landing gear. Another delay before takeoff. What I did appreciate was being able to bring on my guitar without having to check it as baggage. And the flight crew was helpful as well as the crew at the gate boarding the passengers.
It’s a short flight that goes by quickly but they still find the time to service a snack and a beverage
Flight delayed two hours , missed connection flight then connection cancelled- horrible experience with hotel
The checking was disaster, the crew wasn't behave well. It took us two hours to check in, after that thr line at the TSA was long, we barely make the flight. Bad airline
I like that if they asked you to checked in a bag at the gate they give you priority to board
I liked the Starlink WiFi but didn't like how they said they were the only airline to offer a free meal and it turns out to be just a standalone sandwich and then charge for snacks to go with it. Rather have the free snacks like Southwest, but have the option to purchase a decent meal for a 5+ hour flight.
I like Hawaiian, it was great that they had good internet connection across the Pacific Ocean, thanks to Star Link satellites. The seating was comfortable, ( I was in economy ). Maybe I missed it, but I only got offered a beverage once. It was a nonstop flight KOA to SMF. I would take it again next time I go that way.
Previously flown Hawaiian Airlines on similar routes, I found Alaska Airlines to be noticeably more comfortable. The seats on Alaska Airlines provided better support and cushioning, which made a significant difference on the long flight to the islands. When you’re spending 5-6 hours in the air, seat comfort really matters, and Alaska Airlines delivered where it counts. After comparing both carriers, I’ve decided to book with Alaska Airlines for all my future Hawaii trips. The superior seat comfort alone makes it worth choosing Alaska over Hawaiian Airlines. If you’re planning a trip to Hawaii and prioritizing comfort, I’d recommend giving Alaska Airlines a try. You won’t be disappointed. Highly recommended for Hawaii travel!
I received several emails about my 3:10 flight. When I showed up to the airport at 12:30 to check my bags I was told the flight was actually at 1 pm. They grudgingly rebooked me for a flight at 5:22 to Vegas to get a connecting to LAX. I did find the gate for my original 3:10 flight but they were booked. I proceeded to receive status updates and gate change information for the 3:10 flight, even though I was apparently never supposed to be on that flight
The crew was EXTREMELY helpful And sweet and the flight was smooth!
I wasn’t able to check in early and I wasn’t able to get an aisle seat without paying $120.
The Kayak confirmation number did not work for checking in the day before. I checked in at 8.30 using my ticket number. When I arrived at the airport, I was informed that the flight was overbooked, and since I had checked in late, I did not have a seat. The Next flight was not until ten PM. I called my wife, who had been taking care of our kids all weekend, and she was upset, calling me a liar and telling me to stay in SD. It turned my weekend getaway into a nightmare! I blame the Kayak website and will not book flights using your app in the future.
The airline was fine, but I did want to share about Kayak's error through Underpricer. The original booking was purchased with ANA, and Kayak booked it with United. This is a mistake that should not be happening, since the price I paid was with ANA and that was my preference. I appreciate the efforts done to make this right by paying for the seat preference, but sitting in the back of the airplane under economy is not enough to make this error right. ANA Airlines was the experience I wanted considering this was a life time experience that my family and I wanted to have as part of our Japanese experience. Please work on your affiliation with Underpricer to make the right bookings that the customer pays for. In my situation, I could of paid less for a United ticket versus my original payment with ANA Airlines.
The Manila airport was under renovation so there was no business class lounge. The double security check was disorganized and the flight attendants were grouchy.
Know that the movies that you are going to be offered are the oldest be rated movies they could possibly get. They may have one or two new movies that they keep advertising but when you’re flying 15 hours, there is nothing to see past the first new movie.
Flight attendants on United are the worst in the business. Can’t be bothered to provide even basic levels of service and are as rude as anyone can get. This flight was not an exception to that rule.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
United has been holding my money for a cancel on another ticket they wouldn’t let me fly for going on 5 months. Terrible service I wouldn’t choose to buy tickets or fly with united again. Very bad experience generally dishonorable and poor service .
The flight got delayed. They forgot to bring the drinks when I asked for it. The toilet is messy.
This was an overnight flight, and in the morning they did know coffee service. How you can throw passengers in a San Francisco airport at 5:40 a.m. in the morning and not giving them Coffee is a crime.
Our flight was delayed several Times due to mechanical issues. Although I understand this may happen at times, it was very inconvenient and we had to book a hotel for an overnight stay. We were traveling with my 3-yo grandson and waiting at the airport from noon until 6:30pm with no reassurance that our next rescheduled flight would depart, we had to decide what’s best for him. A day later, I found out that I may be able to demand compensation if my flight is delayed more than 4 hours. I will hav to read the fine print next time.
Great, smooth flight. I did think there would be an outlet to use to plug in to at the seat.
I got bumped by Qantas to American Airlines incurring a 6 hr layover at lax. I was not happy
The flight attendant was very polite and attentive. The food was good.
I had a comfortable and enjoyable experience. The entertainment options were plentiful, the food was appetizing, the snacks were tasty, and the staff was friendly, professional, and helpful.
Flight cancelled. Twice. And no communication. No gate agent. Went past boarding time and had to go and see email from AA. Airport communication was bad
It was so much better than expected, Ohare is not such a pleasant experience but American Airlines with the new, clean aeroplane and free Wi-Fi was outstanding and the crew so pleasant and helpful.
This was my first flight on Aer Lingus and it was great. The plane wasn't full so I could move to a seat with extra room. The food was pretty good for airline food and the staff was nice and attentive. I enjoyed the media provided during my 10 hour flight. We arrived home early and it's always good to be home!
Was put into a seat right behind the toilet that had no entertainment possible but did have plenty of leg room over noisy part of plane.
The seat when "flat" was not flat and pad was too thin to cover it.
American delayed the flight for a crew rest period. The delay occurred late in the evening - the earliest i can find is 10:20 pm. With a 6 am flight anyone on the flight would have already have been asleep (unless you are insane, a vampire or on drugs) and at least for me i was already on the way to the airport at 445 am the next morning when i discovered they delayed the flight until 9 am. Given the incoming flight was in the air at 6 pm the evening before this should have been figured out a lot more timely that was there only crew to use. Just frustrating given there is no consideration for customer experience anymore in flying.
Dallas Hub. American taking ownership for their screwups instead of blaming their contractors and customers, trading their people, their call in service, reservation agents and their ticketing process. Make sure wheelchairs are available especially when the request is in their record.
