Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "Nothing about this airline. Will avoid flying through Delta if they allow their team to lie to their passengers. Both land crew and onboard crew were disrespectful to their passengers."
Cons: "agent boarding delayed boarding because she wanted everyone to check their bags. A flight that was leaving 2 minutes later than our flight started boarding before our plane. It wasn't that the 2 planes arrived at different times. The agent was just horrible. In the end, she lied to the passengers that there were no overhead space left. When I went to get my seat, most of the overhead space was empty!! I had to check-in my bag and my bag was damaged by the delta crew."
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "We had a delay to boarding due to a mechanical issue. THANK YOU for making quick turn around decisions (ie, put us on another plane at another gate) - rather than just piling on delays!"
Pros: "Easy, fast, simple. Not crowded."
Pros: "No delays. Easy boarding."
Pros: "Clean Washroom"
Cons: "N A"
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fly attendants were very professional"
Pros: "The crew was great."
Cons: "The price of my ticket"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Crew was amazing"
Cons: "If you could figure out how to get online wifi..."
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "In flight Wi-Fi and entertainment is nice and helps pass the time."
Cons: "Boarding was slow, and contributed to a delayed take off to ATL. Flight arrived late and caused a missed connecting flight."
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Punctual departures. Adequate overheard space."
Cons: "Food was mediocre for a 5-6 hour flight. I expected a little bit more."
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!"
Cons: "The food could be better."
Pros: "The flight attendants were incredible the flight was great the movies for good great for our flight"
Pros: "On Tim and friendly"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Cons: "Missed connection"
Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Pros: "Everything else good."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Every thing went well thx"
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Cons: "With only one gate attendant, boarding was slow and unorganized."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Cons: "Flight was an hour late getting into Raleigh, so an hour late leaving Raleigh for MSP. That gave barely enough time to hurry straight to the gate for the MSP to MSO flight."
Pros: "The crew and everyone was very informative and helpful in keeping us informed about our delays."
Cons: "Our flight was delayed 3 hrs also, my baggage was damaged."
It was a really full flight. Our seats were changed at the last minute due to a plane change and I could no longer sit with my wife. Overall it was a bad experience. Inability to change our seats on line was a pain.
Un-embarking in the middle of nowhere (tarmac) and being transported by bus is not very pleasant.
Crew was rude, flight got delayed almost 5 hrs, no communication to passenger.
The flight was canceled for no reason and never heard from them. Luckily Germany has an excellent train system to get us to Frankfort.
Pros: "Crew was friendly, but dis not show Seating flexibility based on passengers spacing"
Pros: "Very nice airline"
Cons: "Food was lacking"
Cons: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"
Pros: "Boarding was fast and practical"
Cons: "Food and beverage"
Pros: "Seat was comfortable. Looked new."
Pros: "There was a good amount of leg room and the seat reclined to a comfortable position to sleep."
Pros: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"
Pros: "Upgraded to business class for a reasonable fee."
Pros: "Nice to have breakfast on board"
Cons: "Arrival was a little tardy"
Cons: "Better selection of entertainment"
Pros: "The entertainment selection was diverse."
Cons: "Seats in economy were too cramped."
Pros: "Crew was friendly"
Cons: "Lost my luggage and was late"
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Pros: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Cons: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."
Pros: "All good"
Pros: "The flight was full. service, food and entreatment was excellent"
Pros: "We liked it all. Great flight!"
Cons: "The big layover but even that worked out well"
Pros: "ground services"
Cons: "seats with little leg room"
Cons: "Boarding free for all, therefore confusing and slow"
Pros: "On time, no complaints"
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Cons: "Most of it"
Pros: "Comfortable seats, good leg room, pleasant staff"
Cons: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Cons: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Pros: "Made tight connection. Slept entire trip"
Pros: "Cabin attendants were terrific. Very attentive. Ms. Byrne, our cabin attendant and the Purser, a gentleman whose name I didn't note, solved problems and met our needs (including finding my wife's iPad that fell beside her seat while sleeping where it couldn't be retrieved without help)."
Cons: "Few technical issues with new plane...no wi-fi on flight and lights not working in lavatory."
Pros: "They fed us well, and the food was surprisingly good. Feather pillows were a nice touch, and great variety of movies to choose from on the long flight."
Pros: "The polite stewards The food and drinks given for free!"
Pros: "We were impressed with every aspect of the flight. Will most defiditey use this airline again."
Cons: "My flight got delayed so I wasn't even in the airplane. I'm staying at the airport for 24 hours before the next one leaves. Didn't offer hote, blanket or anything. They didnt care. I'm never flying united airlines again."
Cons: "Not enough water was offered by flight attendants Wasn't offered an after dinner drink One of the flight attendant wasn't very pleasant"
Cons: "What was there to like?"
Pros: "the woman who helped me at the boarding gate was great! Lounge was really nice!"
Pros: "Crew was helpful. Liked the ice cream bars"
Cons: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Pros: "crew was nice and that we arrived safe"
Cons: "super crowded flight with many crying children food was bad and not enough"
Pros: "Courteous flight crew"
Pros: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Cons: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."
Pros: "Everything was excellent except breakfast from joke to Fra"
Cons: "Breakfast one choice including ham which unrespect to Muslims"
Pros: "Disappointed overall. United Airlines took over here and you could immediately tell the difference."
Cons: "Seats were uncomfortable, no food only snack which is typically crushed pretzels. I typically never fly United because of their service, food etc very poor"
Pros: "The crew was great, food options were solid so was entertainment"
Cons: "I purchased online usage and was charged but wasn't able to access online services at all. I asked the crew if they could refund me but they were unable to help me out. So I was charged $25 for a service I was unable to use and unfortunately I was counting on being able to use the online service for work."
Pros: "Short easy comfortable flight."
Cons: "Nothing to complain. Thank you for the great service :)"
Pros: "The Crew was and professional and the flight was overall very comfy with great entertainment."
Cons: "The flight was delayed and due to this delay, my checked baggage did not make it onto my connecting flight to my final destination until 12 hours later. I know the airline can't control some of this but I had to go out and purchase clothing that I couldn't take in my carry on. Maybe they could've at least given me a little money towards this?"
Pros: "Food was excellent. They served ginger ice cream, which was excellent. Overall, the flight was a good experience"
Cons: "Entertainment seems like you have to pay for even basics. If you need to charge for movies domestically, fine, but even basic news or so timed out. Seats are tight (legroom). I am 6'2" and knees were against seat in front of me."
Flight was missed and now we have to catch one the next day
Pros: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."
Pros: "Departed and arrived on time"
Cons: "Stop the sardine can treatment of passangers"
Pros: "It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly"
Cons: "Only the other trip by air with Finair"
Pros: "Flight was good with no turbulence. Crew was professional and courteous."
Cons: "Problems with monitor, went down a couple of times. Would like a better movie selection. Food used to be better. Even the dessert was not what I used to get before. Felt like the legroom got tighter too."
Cons: "Same as above. Seats very narrow. But enough leg room"
Pros: "Friendly crew. Food was nice."
Cons: "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"
Pros: "A330 throne seat (2A) is nice and private."
Cons: "Flight attendant in business class was quite terse and rude."
Cons: "They have no charging points for the phone"
Pros: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Cons: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."
Pros: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Cons: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"
Pros: "The flight was good! Much better than US domestic carriers with comfortable seats and a good layout to the aircraft."
Cons: "Food was good, not great. Crew was attentive but missed being great by one notch and the flight could have been faster. All trifling details. But overall... If they didn't run out of chicken on the flight"
Cons: "They run out of food choices by the time they got to me."
Cons: "Economy seat with Centre seat left empty"
Pros: "We were kept informed about the delay"
Cons: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
Pros: "Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc."
Cons: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Pros: "No frills but efficient"
Cons: "Food choice limited"
Pros: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."
Pros: "Crew was proffessional"
Cons: "The crew did not use air freshener and some passenger smell really bad."
Cons: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."
Pros: "Flying out of Chicago we had a 3 hour delay. Caused me to miss my connection. The cause was "plane availability". What? It wasn't weather related in the least. Once the flight left the ground, the trip was very pleasant. But, Finnair should have made some sort of compensation to the passengers. They did not."
Cons: "See above"
Pros: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Cons: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Cons: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Pros: "My stay in the air was approximately about an hour from stockholm to Helsinki. They smiled me and gave comfortable service as always . Thanks"
Cons: "It may be not about flying process but airport environment or service. ARN airport was a bit cold even inside of the building . The WiFi was offered only limited time , which was very shorter than I expected but overall status with cosy mood made me as if I were at home . On the other hand , the finnair check in counter had only two , one of which was business and the other was economy it took about 40mins to send my luggage and check in ."
Pros: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Pros: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Cons: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Cons: "After waiting around in the airport for almost 10 hours we were finally told the flight was cancelled and my direct flight turned into a taxi transfer and 3 flights with a day lost on my vacation. I was not offered any compensation however I heard some passengers were given $7 food vouchers to be spent only in a small convenience store that was the only store open."
Pros: "I like the Airbus A330 model's that AA flies from Charlotte on European destinations. They are the former USAir A330's and they are nice both in business and economy. There are no premium economy seats on this version. And Charlotte is an excellent airport to fly from/to."
Cons: "I wish there was a premium economy offering on this plane. The first row of economy is sold as such but is really nothing like prem economy apart from additional legroom."
Pros: "crew was friendly and courteous"
Cons: "had to be bussed to different part of airport to board plane no sound on the entertainment console"
Pros: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."
Pros: "I liked the price."
Cons: "It's all crammed but given the price I can't complain"
Pros: "Crew was very nice"
Cons: "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"
Pros: "My son and I requested gluten free meals when we reserved our tickets. When the meal was being served the crew had NO record of our meals needing to be gluten free. So we had to get one of the meals that was being offered. This was unfortunate and they made no other attempts to rectify the situation. Also, many TV monitors were malfunctioning, including mine which did not have clear sound. It was jumbled and not even clear enough to make out words in a movie or song on the radio channels. Thank you, Emily Snyder"
Pros: "Power in every seat. Great headphones. Solid in-flight entertainment."
Pros: "Overnight flight and not full so could stretch out."
Cons: "It really was not Finnair, it was American. When I tried checking in Finnair had no knowlege of my ticket. I had to read the fine print to find the name American Airlines. Even the woman at Finnair was not sure, and thought that it was run by Brittish Air."
Cons: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
Cons: "Hi -- the flight was fine. A bit of turbulence and rocky but it was raining so it's understandable. The crew was nice, professional. The plan was actually delayed 1.5 hours. They sent a text message at 7:15 apparently but my phone was not on so I understand not receiving it. I also left for the airport around 7:15. I also received an email from Kayak at 7 am that said there was no delay so I didn't check to see if there would be any others. I never received an email from Kayak about the delay. I would just suggest making sure all the alerts I get are correct. I also receieved an email to check in 72 hours before the flight but it wouldn't let me on Finnair.com Maybe I was supposed to go to Open Skies. Thanks! Melodie"
Pros: "the flight was very comfortable"
Cons: "experience was awful. Helen Rowena Boysen"
Cons: "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"
Pros: "Great crew-service was prompt"
Cons: "Food was served an hour after we took off and we got a snack 7 hours later!! You'd think that on a 9 hour flight, there would be two full meals. Also, entertainment system was tiny (4" screen) and colors were washed out with brightness/contrast so bad, you couldn't see anything at all. Seats were cramped-I took an Emirates flight from London to Bangalore-what a world of difference!!!! Never flying BA again, that's for sure."
Pros: "I got me where i needed to go. The food was okay."
Cons: "Lost luggage, poor seats, poor entertainment."
Pros: "The crew was very helpful and the entertainment was updated."
Cons: "Philadelphia airport services were terrible: - immigration processing was too long and took more than one hour dur to out of service customs machines and insufficient immigration personnel. - luggage handling at the airport careless and resulted in the breaking of some of my belongings."
Cons: "There was a terrible smell; food and drinks were served two hours after the flight started, it was dirty, cold and cramped. The whole experience was traumatising!"
Cons: "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"
Pros: "The flight was exactly on time,fantastic in flight service,and a fantastically smooth ride."
One airline attendant at the gate is not enough. Due to incompetence of the airline attended missed my flight home, which ruined my vacation.
Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
Pros: "Safe polite crew"
Cons: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."
Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."
Pros: "Plenty of seating room on this flight."
Cons: "Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft."
Cons: "Not a thing"
Pros: "Good crew"
Cons: "Premium economy wasn’t as good as others"
Pros: "Crew was friendly and professsional. Breakfast was good , as well as the selection of movies."
Cons: "Apparently SAS is not part of the TSA network, so I was unable to use my Global Entry membership to get TSA Pre-Check. Non-alcoholic beverage service was meager (one beverage only)."
Pros: "Seats were comfortable. Nice crew very friendly and attentive"
Cons: "No in flight entertainment, but nice overall flight. Would do it again"
Pros: "Good service, pleasant staff."
Cons: "Not enough characters to express my disappointment."
Pros: "Food was very good on international flight. All personnel was extremely polite and courteous. Great movie selection. Everyone was greeted with headphones, a bottle of water, pillow and blanket"
Cons: "Nothing not to like"
Pros: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Cons: "There was no snack served."
Cons: "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."
Pros: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."
Cons: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Pros: "It was a normal flight, only a few hours long. The crew was very nice."
Cons: "Once again, just some leg, and arm space issues but that's to be expected."
Pros: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Pros: "Comfortable seats and attentive crew!"
Cons: "Old movies not up to date."
Pros: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Cons: "There were no problems"
Pros: "Boarding was quick and efficient."
Cons: "Flight attendants were not friendly."
Cons: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Pros: "Entire crew very attentive!! We ate like Kings!"
Cons: "Long layover in Newark! My fault for not noticing when I booked it!"
Cons: "They take blankets away too soon so u freeze. Three hour delay and they only give u a voucher to buy a cup of coffee"
Cons: "Flight late, plane not very clean food..."
Pros: "Great movies. Lcd Screen is awesome"
Cons: "Somewhat unfriendly crew"
Cons: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Pros: "The gate agent in Athens was helpful"
Cons: "We wanted to check bags and we needed to have our docs checked before we could get a boarding pass for the last leg of the flight. No one was available around the self service kiosks and the line to drop bags or get any service didn't move for 40 minutes. We finally went to the gate. In Copenhagen we had a delay and no one would even talk to us except to say " you are booked in tourist class so I can't help You". They do an excellent job of avoiding any contact with their customers. I fly almost every week for business and have never had this bad of service."
Pros: "The crew was lovely"
Cons: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Pros: "Upgraded 2 biz 4 reasonable $, everything great"
Pros: "Comfortable flight, friendly crew. Would fly again!"
Cons: "Food could have been better"
Pros: "plenty of space (very few passengers)"
Cons: "scary old plane and a (Estonian) crew with mediocre skills with the local language"
Cons: "In toilets there was no paper"
Cons: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Cons: "Consistently fails go have functioning wifi onboard in spite of marketing to the effect that it is there and free."
Pros: "paying extra for more legroom"
Cons: "Everything, small seats, lack of variety for movies, poorly trained staff, lost baggage, delayed flight and missing connection. SAS has dropped in quality"
Pros: "The extra leg room I paid for."
Cons: "The cost to change my flight"
Pros: "The crew was friendly."
Cons: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Pros: "The boarding ease, the crew, the piloting!"
Cons: "Would love the onboard tv that shows the flight in progress and/or some onboard music options."
Pros: "The dinner was great!"
Cons: "The variety of movies was more limited than I expected."
Pros: "Nothing honestly"
Cons: "My luggage was lost and SAS staff was the least helpful I've experienced from any airline. In fact, each employee was so uninterested in helping me that I went in a circle of speaking with 3 different representatives before being helped."
Cons: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"
Cons: "We were to fly from Bergen to Oslo, and then from Oslo to Stockholm. However, the flight from Bergen to Oslo kept getting delayed, so we were eventually put on a direct flight to Stockholm from Bergen. But for the 5 hour delay, we were given a food 'dinner' coupon that could have only bought a slice a pizza which we felt was extremely poor. Expected a better compensation for the long delay."
Cons: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"
Pros: "The interior of the plane - Clean, bright an shine, even it's an old 737-700,"
Cons: "To add some selection of the food"
Pros: "The flight attendants were friendly, the seats were very comfortable, and the lunch was good. The movie selection was great!"
Cons: "I wished the dinner was a little more substantial. It felt more like a snack than a meal."
Cons: "The "business" class was closer to economy. Aside from being in the front rows and boarding earlier, the seats and legroom were the same. On top of that they lost my luggage"
Cons: "Our flight TO Rome via Copenhagen was canceled and some of our party needed to find overnight accommodations in Chicago."
Pros: "The Plus Seating was really good"
Pros: "Take off and landing"
Cons: "Layover time"
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pros: "Crew are the best!"
Cons: "Flight was delayed"
Cons: "New variety of food"
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Pros: "Extremely hot the plane"
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Pros: "Good selection of movies"
Pros: "Good selection of movies"
Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Pros: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Pros: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Cons: "Nothing to complain about."
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Cons: "I didn’t have time to make it through customs. Missed my flight"
Pros: "Everything was fine"
Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Cons: "Plane left more than 40 minutes late with no explanation or apology."
Cons: "Security services at Manchester airport...too long and not friendly at all"
Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Cons: "Waited a while before take off."
Pros: "Comfort, food and service are better than average."
Cons: "When stewardess opened overhead locker, something fell on my head."
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Pros: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Cons: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Cons: "The air France flight was overbooked and we had been in standby until the last minute"
Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."
Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Cons: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Pros: "normal flight"
Cons: "i would prefer little bit more comfort."
Pros: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
Cons: "Nothing that I can remember, again I was too tired to stay awake."
Cons: "Food was unexpectedly bad and both meals were cold"
Pros: "The crews were nice and polite, food was good, in an hour we just ate and drank which was awesome. Thank you."