Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
I book every time Qatar when I m going to india because it’s good service nd cheap tickets
Cabin services as expected from a reputed airline. Not impressed with the food though. Excellent ground service in Doha.
You need to train your check in crew
Pros: "The seating was cramped for a 14 hours flight but the staff was excellent."
Cons: "Food options not always what I was expecting."
Cons: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Pros: "So welcoming and so caring"
Cons: "Food"
Cons: "they cancelled by booking just before hour depature.."
Pros: "crew was nice and helpful"
Cons: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Cons: "The check in at Denpasar is horrible. The airport services are very inefficient."
Pros: "Short 4 hour flight, full - not one open seat Yet, the crew was super nice and efficient."
Cons: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Pros: "Overall great service!"
Pros: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."
Cons: "just did not like the baggage policy for carry on"
Pros: "God was good. Staff was efficient"
Cons: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Pros: "Crew were very helpful and courteous"
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Pros: "Food"
Cons: "Bathrooms"
Pros: "Everything."
Cons: "None."
Pros: "The flight went well, from boarding to landing."
Cons: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Pros: "Hospitality and food."
Cons: "Seats are not comfortable."
Pros: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Cons: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."
Pros: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "They make you feel like a person"
Cons: "Nothing"
Pros: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Cons: "We could not watch anything as my wife and my screen did not work."
Cons: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Cons: "Crew members were not concerned. Service was not proper and on time."
Pros: "Food came out 1 am melb time ,2 hours after departure ."
Pros: "The flight attendants were courteous and helpful, the flight left on time and even arrived early"
Cons: "Seat 10H, the transition from coach to business class could be designed a little better so the service carts don't hit the seat occupant when they move between cabins"
Pros: "The crew and the airline was a great experience."
Cons: "I wish there was more leg space between the seats."
Cons: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Pros: "Service always attentive , availability of food on demand outside scheduled meals ."
Cons: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Cons: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Pros: "This plane had lots of room and was comfortable. The food was good and unexpected. The amenities provided was thoughtful and useful."
Cons: "Being a replacement flight due to delays in original flight from London, the airways chosen our seats beside the emergency exit my son who is 15 and other customer asked to swap seats for safty reasons which I fully support. computer and staff should be smart enough to choose for my son a proper seat."
Cons: "The seats are a little cramped for economy. The headphones are not good, they are either too loud or can't hear enough."
Pros: "Great flights. Lots of room in economy, which is needed for a 14 hour flight. Also excellent personal entertainment system in the seat. This was my first flight on Qatar airlines. I will definitely book on Qatar again."
Pros: "I like doha airport ,some of the staff,"
Cons: "Food,entertainment,sometimes staff"
Pros: "Everything...quick board,friendly crew,nice flight, good food, in flight entertainment was good....just a really nice airline to go with"
Pros: "Smooth flight. Staff was really professional...."
Cons: "I had originally requested an aisle seat due to leg space. I was switched to a window seat and the seat in front of me had the grey box under it. I could not stretch my legs out and my knee has been swollen for the past 3 days."
Pros: "The flight was smooth and on time."
Cons: "The plane is really small. I was injured as the person sitting in front of me let his seat back on my legs and caused my knee to swell. The guy sitting next to me was constantly yelling and was very rude to the flight attendants."
