Daily cleaning, installation of cabin HEPA filters
|September||Best time to beat the crowds with an average 10% drop in price.|
|August||Most popular time to fly with an average 23% increase in price.|
Average price round-trip
|$735||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Cons: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Pros: "Great food. Excellent cleanliness"
Pros: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Cons: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Pros: "Spacious leg room"
Cons: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Pros: "Crew very helpful. Seat roomy."
Pros: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Cons: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Pros: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Pros: "Very friendly and polite. Very helpful and on time."
Pros: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
Pros: "Very family friendly. Good entertainment system."
Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"
Pros: "The flight crew were very attentive, polite, and full of genuine smiles."
Cons: "No smiling faces of flight attendants. Service was mediocre; food same"
Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Pros: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Cons: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Pros: "I love everything from JAL"
Pros: "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
Cons: "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
Pros: "Great tasting food, and nearly constant beverage service."
Pros: "Excellent crew,service and great food."
Cons: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Pros: "The legroom is comfortable for a tall person."
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "Very nice airplane with new technology"
Pros: "Very comfortable plane, even full. Polite crew."
Pros: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Cons: "No online check in"
Pros: "Nice and quick flight, had a free space next to me on plane"
Pros: "The flight is on time,service is excellent."
Pros: "Awesome experience, nothing like any other. Will fly again."
Pros: "Always a good crew .. they go out of their way to make sure you are comfortable."
Cons: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
Pros: "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
Cons: "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
Pros: "Staff- the ladies in flight were very friendly and courteous."
Pros: "prompt check in , ample baggages allowances, food and overall steward services."
Pros: "I like everything about my flight"
Cons: "There was nothing to dislike"
Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Pros: "The airplane and all"
Cons: "A little bit in the sakura lounge"
Pros: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Pros: "Comfort seat, decent food, polite service"
Pros: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Cons: "Nothing really."
Pros: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Cons: "getting off"
Pros: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Pros: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Pros: "Good flight! Confirtable seats, polite crew."
Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."
Cons: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."
Pros: "Good food, and entertaimet!"
Cons: "Chair is way too hard."
Pros: "Very clean. Crew was very good. Food was for the most part fine."
Cons: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Pros: "Crew was amazing, food was filling & plentiful."
Cons: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Pros: "Friendly staff and decent size."
Cons: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Pros: "The staff is friendly with attention to detail"
Pros: "Staff was great!"
Cons: "Food wasn’t the best."
Pros: "I like the service. I love the food,"
Cons: "Nothing for complaining, everything is good"
Pros: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Pros: "Staff Many empty seats"
Cons: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Pros: "Great crew and comfort for economy class."
Cons: "Food could be better"
Pros: "Food and services"
Pros: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Cons: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Pros: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Cons: "How loud and aggressively the toilet flushes."
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Cons: "Nothing. It was perfect. Comfortable, cute stewards"
Pros: "Excellent service. Good food. Great entertainment selection."
Cons: "No free WiFi"
Pros: "The crew is so friendly, planes are nice and pretty good movie selection. They are nicely organized too. All of the American airline companies should learn from them!"
Cons: "Food for vegetarians is not very good. But they certainly feed you a lot."
Pros: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Pros: "They came around often to see if we needed water or anything. Food was good."
Cons: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
Pros: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Cons: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Pros: "Crews' performance was good."
Cons: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Pros: "Service in side."
Cons: "Air host listen on time"
Pros: "attendents were very friendly and very accommodating."
Pros: "Services and respectful"
Pros: "Food and entertainment is great."
Cons: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Pros: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Cons: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Pros: "The staff are friendly and helpful. The seat is very comfy"
Pros: "Customer Service"
Pros: "Good experience. Crew are kind and friendly!"
Cons: "No foot rest=back pain"
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Pros: "leg room!"
Pros: "The crew were fantastic and the meals were pretty good"
Cons: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Pros: "Excellent in every way"
Cons: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
Pros: "very good service comfortable seat"
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Cons: "Limited movie and news programs"
Pros: "Service and so much free drink."
Pros: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Pros: "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
Pros: "Seats were comfortable. Entertainment was OK."
Cons: "I don't know what that food was, but it wasn't food."
Pros: "The space, movies, & comfort"
Cons: "The food selection."
Pros: "Air China Staff in Malpensa Milan are amazing. Friendly and helpful. Can’t emphasise this enough"
Pros: "Air China did an excelent job to get me to my destination."
Cons: "Kayak.com did not notify me my flight was cancelled. By my own dumb luck I showed up early enough for Air China to put me on a plane that was boarding. Come on kayak. You failed to provide details that could have ruined my trip. Get it together."
Cons: "Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours"
Pros: "There was a 2-hour delay after all the passengers boarded."
Cons: "Boarding process in Beijing Airport."
Pros: "Seats were comfortable and crew was super accommodating."
Cons: "The tray area was bit dirty"
Pros: "Cheap price."
Cons: "The food was not great. No USB chargers. Other passengers were noisy."
Pros: "great crew"
Cons: "asiana air gives a small flight package with slippers, toothpaste and toothbrush. while i find this extremely wasteful, i really needed toothpaste to brush my teeth but didnt have any. aside from that i felt that the seats were less comfortable and smushed together compared to other flights."
Pros: "crew promptly answers call. very courteous. although we left PEK 40 mins later, we arrived in LAX on time. lots of legroom on this flight back to LAX for a 5 foot frame. a big plus"
Cons: "bathroom would have been cleaner and hoping to put some air freshener in the bathroom."
Cons: "The flight should be on time"
Pros: "Crew was very friendly and helpful."
Cons: "Not a thing"
Pros: "Crew very friendly"
Cons: "Seats are hard and uncomfortable"
Cons: "Barely any legs room to move around and I’m 5”3"
Pros: "Flights were on time. Efficient boarding. Service good. Staff friendly and attentive."
Cons: "On 2 of 4 segments of flights the entertainment touch was not working."
Pros: "Crew was great. Boarding and deplaning was really fast."
Cons: "The entertainment was horrible. I had to watch the same three movies over and over again, because the other choices were not good. The food was barely edible. If I fly with AirChina again I will have to bring my own food and download enough entertainment for the whole flight."
Cons: "I’ve never been on a long haul flight and perspired through my short the entire 14 hours. Hot and stuffy... not great!"
Cons: "The Air China ground staff was horrible. The return flight was late and so I missed my connection in Beijing. One of the flight attendants then blamed me for it because Kayak had booked the connecting flights too closely. I was then shuttled downstairs to ground crew who were terse, uncommunicative, and downright mean. I ended up in a hotel and can only hope this last part of my flight gets better. I’m still in beijing as I write this. And no wi fi on the domestic or international legs of the flight. Primitive."
Pros: "Flight attendants were very courteous and responsive to requests. Overall, service was superb."
Pros: "Bargain price for a RT flight to Bangkok, good movies at a personal video device at the seat. Two ok meals on 14 hour flight to Beijing."
Cons: "Only one choice for red wine and it was pretty bad."
Pros: "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
Pros: "I was given the chicken dinner when I asked for the beef one - did not realize until the flight attendant was far away so I couldn't switch. This was a 13 hr flight - attendants did not offer water during the flight. No video options in English, only 1 channel on the screen on my seat, movie played on screen in front for all passengers to watch."
Cons: "1) food 2) no transit zone in shanghai (4x through customs) 3) cant use phone (even in the flight mode)"
Pros: "Food was decent."
Cons: "Overall air China service is quite poor."
Pros: "it was a very comfortable flight and the crew was friendly and helpful. We were traveling with two small children, so saying it was a comfortable flight is very high praise."
Cons: "It was VERY annoying that we had to keep all cell phones turned off the entire flight. We preloaded games for my 5 year old son on an old iPhone 4 that is not connected to the internet or any cell service or bluetooth or anything and he was not allowed to use it the entire flight. Very frustrating for him and us. I wish this information was clearly provided on the Air China website when we booked the tickets so we could have planned accordingly."
Pros: "Almost all of the crew were nice"
Cons: "TV broken pocket that held reading material was ripped and had wire sticking out, crew was friendly"
Pros: "The flight was inexpensive."
Cons: "The bathrooms were disgusting. Toilet seats had deeply etched crusty yellow stains. My pillow had someone's long hair on it and shunks of shaggy lint (I wouldn't use an airline pillow, but still a revolting sight). Air China has a strictly enforced prohibition against using cell phones (even in flight mode) so if you haven't brought a laptop or tablet you're stuck with their limited entertainment system options."
Pros: "Crew was friendly and helpful."
Cons: "Plane was dirty. Area around sink looked like it hadn't been cleaned in some time."
Pros: "It was a short flight so no food served, but they did hand out bottles of water on boarding. No entertainment, but again - it was a short flight."
Cons: "They have a rule about staying buckled the whole flight, and you have to leave your phone off from take off to landing ... but did I mention the short flight? So it didn't really make any difference to me."
Pros: "The flight was crazy cheap. The boarding was fast a simple enough, and the food was pretty good for airplane food. Overall I would probably pay this price to fly this airline again, but if I had to pay even 30 or 40 dollars more I would not."
Cons: "The Crew was crazy bad. They had plenty good enough English they just didn't give a rip if we needed something. My son spilled his yogurt on his lap so I asked for paper to get it cleaned up. The lady just huffed and walked away, I thought to get napkins, but nope, she never came back. This was one of several things that were just lazy or rude on the flight. Also, While I get that this is Air China, so most of the entertainment would be Chinese, the last time I flew Korean Air, and China Southern on international flights they had a pretty good international entertainment selection. Not so on Air China! there were about 4 English choices, and nothing else. Again, I would fly this again at this price (600 for round trip from CGO to DEN) but for even 30-40 dollars more, I would find something else."
Cons: "First time flying Air China - it was cheap and I mistaken it for China Airlines. Newer seats with touch screen TV, but the seating, screen and tray table were dirty and not properly wiped down. Lack of entertainment - no new movies, just a bunch of old released. Food was ok, minimal drink options. At time very difficult to understand crew members. It was the cheapest flight, and now I know why. The flight back to the US was significantly better than the flight from LAX to Beijing. That flight there was in an old Boeing with old dirty uncomfortable seats that I had to first drape with a blanket before sitting down and extremely dirty tray area that I scrubbed down with some wet wipes myself. The only saving grace was that it was an empty flight and I had the entire row to myself. Worst, we had a 7-hour delay in Beijing where the ground members did not speak English and could not give anyone an explanation as to why there was a delay. My family in Thailand came to the airport twice because they went back home the first time since they were waiting for too long and the airline could not give them an estimate of when the flight would take off. Never flying Air China again. Would recommend spending more a little more and fly EVA air or something else."
Cons: "The fact that this airline exists should somehow be illegal. At one point I felt like a hostage before I even got on the plane. That should tell you everything."
Cons: "The flight was delayed but there was no announcement of reason nor was the new boarding time posted so everyone was forced to just stand by boarding gate and wonder. The food was dreadful and the portions were skimpy. The major food groups were white bread and white rice. The entertainment console was supposed to operate by touch but was unresponsive. The movies were 90 percent Chinese. I won't fly Air China again."
Pros: "the airfare itself is cheaper compared to other airline"
Cons: "the flightwas delayed for hours"
Cons: "delay for 4 hours from JFK to peking, then we missed connecting flight. We can't find our luggage and services is horrible."
Pros: "Crew and plane boarding"
Cons: "Flight delayed around 2 hours"
Pros: "I hate that u connect me with poi t to point airline that i ly allows for a one check in bag"
Cons: "I ended removing ine of my two check in bag as Myabmar Bational Airline from Yangon to Bangkok only allow one check in bag. Poor connection on your end"
Cons: "Boarding and deplaning from the tarmac vs a jetway"
Pros: "That it's the last time in which I buy a flight with Airchina, :)."
Cons: "The service. But, I am happy that I will never fly with Airchina again. :)."
Pros: "I've read a lot of bad reviews of Air China. All my flights with them were excellent overall. They provided me with free transit hotels for over night layovers. The staff was friendly and courteous. The food is what you expect from any airline, mediocre. They offered a variety of multilingual movies, which I haven't seen with other airlines."
Cons: "Food could be better, but so could every airline's."
Pros: "Entertainment Comfort Amenities"
Cons: "Have English speaking ground staff in China"
Pros: "Food was pretty good, flight attendants pretty nice"
Cons: "Only overhead entertainment, an hour delayed"
Pros: "staff was very friendly and helpful. I must say I was scared after reading some reviews but it was great and pleasant. I flew coach and would def do it again because of how smoothly it went. If I did put a negative comment it would be about the food, my friend liked her food but I am a picky eater so not so much for me. BUT it's air plane food so I wasn't expecting much."
Cons: "everything, dont book to justfly, its a trouble"
Pros: "The professionalism of the crew was fantastic! The flight attendants did their best to ensure everyone was well hydrated and fed."
Cons: "The seats were extremely cramped for a 6hr flight and the touchscreen used for entertainment wasn't functioning. Air china typically serves some pretty decent food but this time it felt like I was eating some sort of slime posing as beef. I also noticed some Air china flights heat the rolls and others leave them cold. The salad was also frozen solid."
Pros: "I arrived safely."
Cons: "Communication was challenging as my first language is english. Entertainment centre would lock up and freeze for all flights (I took 4). The plane seemed old and a bit sketchy. There was no boarding call, I just happened to be standing where I needed to go."
Pros: "Seat space/ leg room was good"
Cons: "Food Crew was not able to understand English, even personnel at airport were not able to understand English"
Pros: "I found the seating comfortable, crew helpful and nice"
Cons: "Was not at all impressed with the movie choice, very limited, discovered that I couldn't use my IPhone (Apple) for reading, also had some trouble with the touch screen"
Pros: "Nothing at all from start to finish"
Cons: "Bad service, bad food, bad entertainment system, nasty bathrooms, bad service, dirty planes, bad service."
Airlines flying from North Carolina to Dalian have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights