They canceled our flight and took All day to reschedule the flight.
canceled flight that is still a current charge on my credit card, I will be disputing this charge from japan airlines
There was a miscommunication between Kayak and Chatdeal. My flight wasn't Haneda-Chicago. There was a cancellation on my Haneda-Chicago flight two days before departure (Atlanta-Haneda) and switched to Narita-Chicago but the Narita-Chicago flight wasn't fully booked even though I got a new itinerary. Luckily, I noticed a week in advance but it might have been a disaster. My husband was on the phone many hours for three days from US while I was in Japan. The flight itself was great but the process was not pleasant at all. Hope my situation was rare and nobody goes thru this. Thank you, Junko Gupta
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
Pros: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Cons: "The movie selection could have been much better for such a long flight."
Cons: "Flight delays are always disappointing."
Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"
Pros: "the selection of beverages and the crew are very friendly and helpful"
Cons: "Selection of entertainment"
Pros: "Flight attendants are so courteous and professional!"
Cons: "Great flight!"
Pros: "Perfect in all aspects. Will use them again for all my flights."
Pros: "Felt welcomed"
Cons: "Just felt a little cramped but not to bad"
Cons: "Almost missed my flight - they could not locate me as a ticketed passenger"
Pros: "Hands down Jal is the best airline japan has to offer!"
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Pros: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Cons: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Pros: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Cons: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Pros: "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
Pros: "Lots of room, generous checked luggage policy, great airline."
Pros: "Very nice airplane with new technology"
Pros: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Cons: "No online check in"
Pros: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Cons: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Pros: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Cons: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
Pros: "Nothing at all"
Cons: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"
Pros: "Once again the service from the flight attendants was perfect."
Pros: "This was an AA flight.I never expect excellent service from AA."
Pros: "That it was comfortable."
Pros: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Pros: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Pros: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Cons: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Pros: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Cons: "Seats are too small for tall travelers."
Pros: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Cons: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Pros: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Cons: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Pros: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Cons: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Pros: "The service was excellent and the food was awesome as always!"
Pros: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
Pros: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Cons: "Long, long flight, not much leg room."
Pros: "Great service. Great seat."
Cons: "Food was below standard."
Pros: "Wonderful crew..nice plane and comfortable seats!"
Cons: "No inseat power or usb on the monitor"
Pros: "Direct flight (SAN-NRT) is always nice. (I don't know why JAL always charges more than other carriers.) Check-in desk personal was very kind & caring. Flight attendants are courteous and attentive. Good selection of current release & older movies. Bathrooms were always tidy & clean."
Cons: "When I took this flight last year, food was terrible. So I requested "fruits plate" this time. It was literally fruits only plate. Same types of fruits in different containers. No rolls/bread/ice cream/nothing!!! If I had known this, I wouldn't have ordered it. Boarding procedure needs a vast improvement for economy class passengers."
Pros: "The crew was very well mannered."
Cons: "Trying to find the JAL counter at Hong Kong International Airport. There is no counter for this flight since it is run by Cathay Pacific."
Pros: "Everything from check-in to boarding was easy, clearly outlined, and succinctly instructed. The attendants were very kind, attentive, and caring. Announcements were in multiple languages, and very easy to understand. The flight was only 2 hours long, but even during that short time, they maintained great professionalism and polish. They even retrieved and stowed a bag multiple times for an elderly passenger without complaint, and frequently checked on him to see if he needed anything else. Quite nice to see!"
Cons: "The only thing I didn't like was the random PA interruptions for nothing on the entertainment screen. a minor nitpick on an otherwise wonderful flight!"
Everything was excellent!
I'm reall satisfied with ANA.
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
Cons: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Cons: "Very uncomfortable seat. A bit rude flight attendant."
Cons: "On time and comfortable"
Cons: "The way they board the passengers"
Pros: "Crews and services."
Cons: "My seat."
Pros: "Outstanding service as always - ANA rocks!"
Cons: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Pros: "Crew members was very polite and food was good"
Cons: "seat is quite small."
Pros: "ANA did great on everything I could expect from a flight."
Pros: "Great service, on time."
Cons: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Pros: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Cons: "The lounge was somehow poor and noisy because of the airport constructions."
Pros: "Typical ANA quality as always."
Cons: "Nothing in particular."
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Cons: "Everything. The best I I"
Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Pros: "Flight was fine"
Cons: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Pros: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Pros: "didnt make it to tokoyo"
Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Pros: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Cons: "The entertainment is pretty limited , and the food selection is limited for western food."
Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Pros: "A nice crew and service very friendly."
Cons: "The transfer walking to long."
Pros: "attendents were very friendly and very accommodating."
Pros: "Service was great."
Cons: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Pros: "Good good, good service, and good equipment."
Cons: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Pros: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Pros: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Cons: "Very good overall. The entertainment could you a little more choices."
Cons: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Pros: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Cons: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Pros: "ANA is always on time and the crew is always attentive."
Cons: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Pros: "The room and comfort in the larger planes and the crew is always outstanding on ANA."
Cons: "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Cons: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Cons: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Pros: "Excellent service!"
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Pros: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
Pros: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Pros: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Pros: "Great leg room, staff was very nice, food and entertainment was decent."
Cons: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Pros: "Messed everything up!!!"
Cons: "Messed everything up!!!"
Pros: "Most all."
Cons: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Cons: "It was very warm on the plane."
Pros: "GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL."
Cons: "Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems."
Pros: "All great, except limited entertainment and wifi was n.a."
Cons: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Cons: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."
Pros: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Pros: "Can’t remember"
Cons: "Food selection specially for vegetarian"
Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."
Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."
Pros: "The crew was great. The seats were good but not as spacious as some other business class airline seats."
Cons: "The TV screen interferes with the tray table and could knock off food from the table."
Pros: "Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus."
Cons: "Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline."
Pros: "Good for a sheot flight"
Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."
Pros: "food and crew service"
Cons: "Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid."
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "The flight was on time, staff courteous and we made good time to the destination."
Cons: "The lack of communication with everything from queuing to board, to food allowance."
Pros: "Solid friendly n professional flight crew."
Cons: "When checking in we asked about an exit row seat. The NZ official claimed the flight was full n nothing available. Once on the 2/3 full plane, 9 of the 12 exit row seats were empty. Bottom line was she was lazy and unprofessional in simply Lieing."
Pros: "After the schedule for my Houston flight was delayed by 3 1/2 hours, customer service was able to put me on a flight thru LAX which got me back to my original ORD arrival time and avoided an overnight stay before continuing on home. The meal vouchers offered were an unexpected bonus. Thanks."
Cons: "Foot space in front of seat was limited."
Pros: "My Dreamliner my seatmate the CREW! Flight attendant even made balloon for a little girl in shape of a dog!"
Cons: "Loved everything"
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "The regional flights are nice and quick with no frills or complications. Everyone is in one cabin and you can quickly board using kiosks at the gate."
Cons: "You might want to bring a book on this flight or something as their in-flight video and adverts are all you'll really see in terms of entertainment."
Pros: "Great crew.and service."
Pros: "Skycouch a MUST for long haul flights."
Pros: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Cons: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."
Pros: "The usual "shuttle" flight between chc and akl."
Pros: "Although I'd like to see the seats upgraded to ones adjustable to lie flat seats without getting up and several steps, the crew on the Air New Zealand flights make the difference. What a PLEASANT experience. Great passenger service boarding to landing."
Cons: "Once made, the lie flat seats are extremely comfortable. However, it's a bit of a hassle to get the bed made. Also the seats don't offer as much privacy as seats on other carriers (AA, UA, LH etc). If they changed the seats, the airline can compete with any other, as the crews are superb."
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "Snacks and drinks"
Cons: "No plug in"
Cons: "All the staff were in the lounge meaning paid users were turned away. Upgrade denied by staff working in lounge because all staff had been allocated the business class seats. Staff should be bumped for paying airpoints members."
Cons: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."
Cons: "Missed the flight because of a very late connection. Air New Zealand and Virgin Australia kept handing me off to each other since it was booked as virgin Australia but on an air New Zealand flight. Neither wanted to help at first. Finally virgin Australia ticket agent took pity and helped me rebook for the next day. This was after I was told by air New Zealand that I had to call the booking number for virgin Australia. I’m traveling from the US and didn’t have a cell phone that worked in Australia... which I explained and asked how I could call the number without a phone. Was promptly told to go over to Virgin Australia ticket counter where I made the one remaining agent who was closing the desks help me. However the airport lost my luggage and could not find where it was. I ended up spending three hours in the airport and still no luggage with the baggage company saying they have no record of it anywhere. Very frustrating trip."
Pros: "The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers."
Cons: "No issues. Everything was great!"
Pros: "It was a short flight :)"
Cons: "- seat space is tiny, and I'm 6'2" - plane was full to the brim - in-seat TV was annoying: either you paid for something, or it kept turning on and showing advertising - engine noise was terrible. I needed to use noise-cancelling headphones just to hear myself think. - sat on the tarmac in SFO for 1/2 hour before takeoff"
Pros: "Crew, cleanliness, movies"
Cons: "Meals were so-so."
Pros: "Crew are good, TV shows are included"
Cons: "Charging for movies seems a bit too low cost!"
Pros: "The service was very good, food good, seats comfortable. The sears on the way to my destination seemed roomier than on way home, maybe a different type of plane?"
Cons: "This was my first long flight 12+ hrs. And I wish I would have gotten the economy couch option. Sitting upright that long is difficult."
Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Cons: "For some unknown reason, I can not lower my seat when I wanted to get some sleep. As the air plane took off at 11:55pm, I was really sleep. After 10 minutes of maneuver, I decided to ask a flight attendant to help me figure out what happened to my seat. I pressed the button asking for attendant and waited for 5 minutes, no response. So I pressed the button again. IT showed that I had already pressed the button. So I kept waiting. But then no one ever came for me the 9 hours until it was time for the meal before getting off. Sitting straight sleeping was a really terrible experience!"
Pros: "Premium Economy is worth it on long flights, especially if they're overnight flights!"
Cons: "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."
Pros: "Air New Zealand provided excellent customer Service - from check in to arrival. People make all the difference but their aircraft was awesome."
Pros: "Nothing. Nothing at all"
Cons: "They were rude to us economy passengers. Apparently unless you pay ridiculous money for first class you get treated like garbage. Even though my ticket said I had one free bag to check the rip off artists at United charged me 150 for one bag under the size and weight limit."
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Pros: "Excellent comfort in row 2 (extra leg room). Crew were very helpful."
Cons: "The plane was parked across runway and we had to get there by bus. (Terrible fumes) and then waited for more than an hour in board until we could get access to runway to take off. We did still arrive only 10 minutes late."
Cons: "Nothing I didn't like!"
Cons: "how long the flight was"
Seats not comfortable at all.. Nothing remarkable and nothing to rate it higher than other airlines
I love everything about Qatar airlines. Especially the airport and the the customer service they provided. The only problem was my sister was having stomach flu and terrible crumbs. She was asked if there is any chance she can have more comfortable seat, or place she can stretch her feet, so she can bear with the pain but the flight attendant told her that airline can’t accommodate her. It was frustrating to know that if someone feel unwell the airline doesn’t have any accommodations.
Check in staff and baggage crew is never responsive or available.
Flight was delayed 2 hrs.
I needed to change my flight and your company made it extremely difficult. The customer service for kayak was completely UNSAT.
You need to train your check in crew
Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success.
Pros: "Excellent crew and great food."
Pros: "Another confirmation of excellent QA service."
Pros: "Excellent service provided by crew"
Cons: "Food needs improvement"
Pros: "Great crew!!!"
Cons: "maybe they can offer more snacks on the plain"
Cons: "Food was terrible. Except for the dessert which was good."
Pros: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Cons: "On the A350, the seat doesn't recline much. It was quite uncomfortable."
Pros: "Crew was wonderful. Entertainment very good."
Cons: "Great selection of movies and the food was really good as well."
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "Too tired after almost 24 hours traveling. No complaints."
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."
Pros: "Service and food were excellentpA"
Cons: "Announcement volume too loud"
Pros: "On time, fairly good food, good entertainment system."
Cons: "Very cramped seating when the flight is full. We're told to stretch our legs, but there is no place to walk or even stand."
Pros: "Good movie selection, very friendly crew"
Pros: "Great service"
Cons: "Food was average"
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pros: "Staff was outstanding"
Pros: "Boarding and crew were excellent."
Cons: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Pros: "Stopover in Doha fun. The people are so friendly."
Pros: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Cons: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."
Cons: "Lack of internet access is not acceptable during long flights."
Pros: "Comfort and cleanliness."
Pros: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Pros: "I liked everything about the flight and the service was great!"
Pros: "Seat arrangements excellent Crews nice"
Cons: "Very disappointed about quality and frequently of food offered"
Cons: "A little crowded but still great service."
Pros: "Liked the raw vegetarian meal as it was perfectly plain. Attendants also very solicitous and went up and down several times with water after the meal."
Cons: "Seats are small and huge line for the toilet, but that is the nature of the plane and not Qatar's problem. Boarding was only good because passengers did not cooperate adn stood up when they were asked repeatedly not to."
Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Cons: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"
Pros: "Inflight services, food"
Cons: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."
Cons: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Cons: "My credit card was processed and I dint receive my e-ticket. i couldn't travel and my money is taken out of my card."
Wifi didn’t work for me. Would be nice to have screens.
Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Pros: "Great service!"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Pros: "Great service, very comfortable."
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Distaff who is very friendly and accommodating."
Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "Media options were ok."
Cons: "I received a frozen beer and no napkin. Beer began to overflow, and I sat there for about 10 minutes before another flight attendant walked by. Her attitude was less than desirable upon seeing the situation. Also my luggage never arrived in Singapore. Shanghai didn't have any notification, so I assume it was lost on the Delta end. Overall I am very disappointed and will be seeking a non-delta affiliate for my next trip."
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Pros: "the flight was only 2.5 hours and arrived on time"
Cons: "The boarding was awful. There were no seats at the gate. They had everyone standing in long lines, including the Diamond and Business Club passengers (like me). We boarded first but it was very strange to have to wait in a long line."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"