Pros: "It’s nice that a snack was provided. Other airlines have stopped serving snacks because of COVID-19"
Cons: "Crew could have been more welcoming."
Cons: "I paid extra to sit in the front of the plane and the flight attendant kept an egregiously bright LED light on that shined in my face the entire 4+ hour trip. I was really tired and extremely upset that there was no curtain or anything to stop this light from shining directly at my seat."
Cons: "Three gate changes and then delays of ramp connecting to plane. It was ok"
Cons: "Left 5 hours late. Not notified til I left for airport. Sat on the plane almost 90 minutes before we took off. Flight was good"
Pros: "Crew responsive and kind. Seats with more leg room were great!"
Cons: "Meals a little pricey."
Cons: "The flight was delayed for quite awhile. I had been traveling all day and I just wanted to go home. We also were not informed why it was delayed for so long."
Cons: "Tv’s were fickle and my other seat had no audio."
Pros: "The flight was on time, and we boarded quickly and promptly."
Cons: "They sat me next to the bathroom which I found really disgusting. It was hard to eat while listening to people endlessly flush the toilet. Disgusting."
Pros: "Crew was great."
Cons: "Everything was fine. It was a smooth trip to Denver."
Pros: "The crew was great. They let me go back to see if I could find my laptop that JFK TSA did not return."
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Pros: "I always have a consistently good experience on Delta. Everything was great."
Cons: "It was a Great flight. I always enjoy flying Delta"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Cons: "Employee was slow getting to the booth to check us in along with baggage;"
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Pros: "The flight was on time and they did give free snacks! Nice change!"
Pros: "Everything was well executed; friendly staff, clean plane, good entertainment options"
Pros: "The pilot was great and excellent landing for a safe return home!"
Pros: "I liked the crew and the fact that I could reserve a seat. I also like that they use terminal A in the DEN airport and terminal 2 at MSP."
Cons: "The legroom was none existent, my seat was hard as rock, and it did not recline. Also, aisle seats have smaller under seat space than the other seats."
Pros: "No food nor entertainment, thus low ratings in those areas. You could buy snacks but I brought a granola bar to go with complimentary coffee, which was good. Hated paying extra for checked bag and seat reservations. Added $58 to fare but it was cheap."
Cons: "On time."
Pros: "The plane was actually a bit early in leaving which was nice."
Cons: "Could see baggage handlers throwing items on the conveyer belt. Always an issue to me. Like most flights these days, the seats were cramped but not as bad as others."
Pros: "Mediocrity is really the aim of an airline this tier, correct?"
Cons: "The hour delay, on top of an already 3-hour layover, in a terminal that wasn't even connected to the rest of the airport. The least you could do in a situation like this offer complimentary snacks to make up for it."
Pros: "It was fast and had nice crew members."
Cons: "There wasn’t much leg room on the plane, so it was hard to get comfortable."
Pros: "Lots of room and I had an exit row. The staff was friendly."
Pros: "Wouldn’t print me a boarding pass 45 min before boarding. I had to rebook on delta for the next day. There was no security line. I would have made this flight."
Cons: "Flight Attendant skipped our row when offering drinks. No wifi, no entertainment, no snacks. Paid $25 to check one small bag."
Pros: "Crew was very helpful Everything was on time"
Cons: "Very bumpy ride (not anyone's fault) Very uncomfortable seats"
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Pros: "Direct flight was very nice. Took off on time and arrived slightly early. Flight crew was friendly and efficient."
Cons: "Baggage check not staffed until 2 hrs before flight and then it's a 20-30 minute wait to check a bag. Seats were uncomfortable, but tolerable for 2 hrs."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Cons: "You really need to install jet ports at Punta Gorda. We sat on tarmac for almost two hours due to rain and lightning in the 5 mile radius. Would have avoided this delay with a jet port."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Cons: "The seats were a bit cramped but I suppose most are these days"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "The crew was very nice and helped me with what I needed."
Cons: "The plane we needed for our flight arrived really late so our flight was then of course delayed."
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Cons: "Not allowed unleashed dogs to take my seat or be in my flight"
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "No major screw-ups this time!"
Cons: "It's AA, let's not try too hard here."
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."