Daily cleaning, installation of cabin HEPA filters
|October||Best time to beat the crowds with an average 5% drop in price.|
|July||Most popular time to fly with an average 19% increase in price.|
Average price round-trip
|$852||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Professional and friendly crew"
Cons: "Food quality from Jakarta is bad"
Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Pros: "The crew members polite and nice."
Cons: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Pros: "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
Cons: "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
Pros: "Spacious leg room"
Cons: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Cons: "More movie selections"
Cons: "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
Pros: "As always"
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Pros: "Staff are the best of all airlines I have been in."
Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Pros: "Great crew. I easy transfer!"
Cons: "Food was not great."
Pros: "Very helpful staff. Easy check in. Comfortable seats."
Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Pros: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Cons: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Pros: "Fast and eady"
Cons: "Couldn't pick seating or check in online so I was separated from my husband"
Pros: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Cons: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"
Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"
Pros: "Service was excellent."
Cons: "The food could have been a little more mainstream"
Pros: "Nicest crew I have ever seen!"
Pros: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Cons: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Pros: "The flight attendants were amazing, caring and helpful."
Pros: "Able to accommodate many dietary requirements and friendly crew"
Pros: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
Pros: "The high level of service and attentiveness"
Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."
Pros: "Quick local Flight. Left and arrived on time."
Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Pros: "Superior service in a great and spacious plane."
Cons: "Seats are a bit flat and shallow, besides that it was awesome!"
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Cons: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
Pros: "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
Pros: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Cons: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Pros: "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
Cons: "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
Pros: "Food was really good!!! It was way"
Cons: "Food is not that good"
Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"
Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Pros: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Cons: "The food was more "modest" than I'm used to, but my expectations aren't high"
Pros: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
Pros: "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"
Pros: "Courtesy of crew members"
Cons: "No vegetarian food available"
Pros: "Good and polite crew"
Cons: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Pros: "Direct flight (SAN-NRT) is always nice. (I don't know why JAL always charges more than other carriers.) Check-in desk personal was very kind & caring. Flight attendants are courteous and attentive. Good selection of current release & older movies. Bathrooms were always tidy & clean."
Cons: "When I took this flight last year, food was terrible. So I requested "fruits plate" this time. It was literally fruits only plate. Same types of fruits in different containers. No rolls/bread/ice cream/nothing!!! If I had known this, I wouldn't have ordered it. Boarding procedure needs a vast improvement for economy class passengers."
Pros: "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Cons: "Windows were dimmed most of the flight."
Pros: "Took extreme measures for COVID prevention. It felt very safe"
Cons: "Lost my bags"
Pros: "We left on time and arrived early. The seat in comfort class had excellent leg room."
Cons: "The food was mediocre, to say the least."
Pros: "The crew was good"
Cons: "The plane was extremely hot."
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
Pros: "Service was great"
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Cons: "Ran out of hot water on flight"
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Pros: "Excellent support from all the Delta associaties"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "I love flying Delta and my flight to Australia was incredible. I like the fact that I can check two bags free and the free inflight messaging and entertainment. Some of the staff were very polite and friendly."
Cons: "The seat I was in was broken. It moved and I was stuck sitting on metal. There was no leg room. The plane used going to Australia was a lot roomier this plane was old. Some of the flight attendants were very unfriendly and seemed to be bothered by the fact they had to do their job. The entertainment system had to be rebooted multiple times and the usb on the seats didn’t work. They ran out of food during lunch."
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "On time."
Pros: "Quick, efficient, affordable!"
Pros: "Buen entretenimiento."
Cons: "Pretzel mix was lacking in quantity and taste."
Pros: "Entertainment options"
Cons: "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Pros: "Plane nice and comfortable"
Pros: "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
Cons: "See above"
Cons: "Landing was frightening."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Pros: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Cons: "Took too long to board the plane. Wifi never connected."
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Pros: "New equipment"
Cons: "Late departure"
Pros: "The flight attendant was pleasant"
Cons: "As usual, Delta regional jets with recurring mechanical problems change of planes, change of gates delay take off etc. This carrier has become a nightmare on this Detroit to Kalamazoo leg."
Pros: "The gate agents and flight attendants were nice."
Cons: "We were not able to choose our seats until we got to the airport. Which was a waste of time since we did online check in but still needed to go to the self check for seat assignment. Then by that time it was too late to try to get a seat with my wife who is very afraid to fly. Overall not a good experience"
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"
Cons: "Ok. My wife and I are both disabled and use our own scooters to get around airports. My scooter broke down when I got off the plane. Toronto airport became a LOT longer pushing my scooter then. Fortunately CANADIANS GAVE ME A HAND TO GET THROUGH CUSTOMS, BAGGAGE CLAIM AND CAR RENTAL. Ok, what to do if something like this happens in America. Maybe to work with security staff cause I was in dire straights without the Canadians to help me. Thank them all. Alton Cason"
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Pros: "Plane was on time, flight attendants were very pleasant. The plane was very nice and clean. Kudos to Delta"
Cons: "Everything was great."
Cons: "Price of food"
Pros: "Stewart was excellent"
Cons: "Delta has inconsistent baggage charges. I had to pay $40 for a checked bag. WAY too much."
Pros: "Fast board in. And take off time. Everything was managed efficiently."
Cons: "This flight went extremely well. No complaints or suggestions at this time."
Cons: "More leg room"
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Pros: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Cons: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Cons: "Seats were too narrow and distance between sets is too small"
Pros: "Direct flight Good crew"
Pros: "Crew was extremely helpful on boarding and on flight. Breezed through Passport area. Everyone went our of his/her way to answer our questions and then make suggestions."
Pros: "Great entertainment. Ok food and drinks. Newer777."
Cons: "Long flights are pure torture in these small seats."
Pros: "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
Pros: "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
Cons: "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."
Pros: "Economy class seats better than UA."
Cons: "Economy class seats always have room for improvement."
Pros: "Not over crowded and friendly crew."
Pros: "The crew we're very pleasant & friendly. The flight was on time even though we sat in the runway for a bit."
Cons: "Having to pay 3 Euros for a cup of coffee. And the seats were very uncomfortable."
Pros: "But the crew was great!"
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Pros: "Pleasant crew; clean and generally comfortable"
Cons: "Check in / baggage drop : long wait ; rather unhelpful personnel at counter."
Pros: "Being able to board early due to husband's disability."
Cons: "Only being provided a warm cup of water. Paid extra $$ for seating with no other liberties provided."
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "On time"
Cons: "Very cold on board"
Pros: "Was able to store my carry on and arrived early"
Pros: "Love the direct flights from RDU to West Coast. Wish there were more cities on the list. The flight was delayed about 45 minutes after we boarded for take off. I hate sitting on planes idling. The seats are already uncomfortable, then add more time onto that to sit. But we made up the time in the air for an on time arrival. Hmmmm?"
Cons: "For a 5 hour flight at dinner time and then the 3 hour time change, the snacks provided are not enough. You just have to remember to bring food on the plane and then risk annoying your fellow passengers with the food/dinner dining space. More checks of drinks would be nice too. Cost cutting measures, but minimal considering a packed flight and pretty high ticket price."
Pros: "- Great entertainment system and choices - Timely departure and arrival"
Cons: "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "BA personnel were nice on phone, but couldn't help me check in when online systems were confused by BA/AA booking. I had to check in at the AA desk at RDU. Fortunately I already had a seat assignment and allowed plenty of time."
Cons: "Difficulty checking in online."
Pros: "Previous flight was awful but this flight was good. Everything was new and felt like first class."
Cons: "Remodeling old plans if not getting new ones"
Pros: "The entertainment was excellent! Flight was top notch! A+++ , very friendly people and nice to talk to!"
Cons: "A hippie beside me opened up his homemade fish and garlic hummus! But excellent on American Airlines end!"
Pros: "Lots of space and very accommodating. The updates via email were helpful"
Pros: "Everything was great. Comfortable seats & good service."
Cons: "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."
Pros: "Smooth, left on time. About an hour flight."
Pros: "Great crew, early boarding and early departure."
Cons: "Not every seat has electrical outlets. very few poorly spaced screens. Food is average. Seats don't reckine very far. I'm told it's worth catching the British Air flight from Philly bc the planes are better with a screen at each seat"
Pros: "Slick boarding"
Cons: "No movies on way out."
Pros: "Everything was good."
Pros: "Upon leaving Raleigh, N.C. Our plane was carrying a fallen soldier and a marine who accompanied him . They announced this and gave the other passengers the opportunity to walk to an area to watch the very solemn ceremony. It was all done with respect and handled timely. The flight still left as scheduled and arrived on time. Not that this was the most important part. Even if it had caused me to miss my connecting flight, the ceremony for the fallen hero was more important."
Cons: "Maintenance delay caused me a 4 hour delay getting home on a work night. Going to be a long day tomorrow. Switched connector to United."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "We landed, eventually."
Cons: "The flight was late. Also, they only accept cash onboard for refreshments. That has the consequence of the crew getting on the PA system asking people for change, and scurrying around the cabin in a desperate shell game exchanging bills. It's 2016. Get with the program and accept credit cards."
Pros: "On time"
Pros: "Overall smooth trip and congenial staff."
Cons: "This is coming from a western audience but there could have been more entertainment options."
Pros: "Loved that we were on time and that the counter personal were polite and patient."
Pros: "Gate agent super helpful and nice. Flight attendant gave me two coffees, which was was needed."
Pros: "The crew was awesome and the pilot was honest about how delayed we would be."
Cons: "AA was not upfront or clear on delays at all. The plane was very delayed and they did not communicate clearly."
Pros: "Safe trip"
Cons: "I froze the entire time"
Pros: "That we at least made it to Chicago."
Cons: "That the plane coming into Raleigh from Dallas had technical problems so it made us miss our connecting flight in Chicago. I needed to be at work in Des Moines Monday morning at 8 and they bumped us to a flight from Chicago to Des Moines for 12:00 pm Monday afternoon. We had to pay $280 to rent a car and I drove all night and went straight to work without even going home to shower or get ready or anything. My 4 and a half year old son had to endure the whole thing too."
Pros: "The price"
Cons: "Never offered any of the food they were walking by with. Only 1st class got everything"
Pros: "Service, comfort, timeliness."
Cons: "Food was marginal, especially the chicken in the salad, which was petrified."
Pros: "Not so many passengers so we're all spread out and enjoyed the space and privacy. Got free upgrade to Premier Plus."
Cons: "There flight was a bit on the long end (9.5 hours). There was at least one baby crying pretty much most of the flight."
Pros: "I missed the flight because we were delayed out of NC. And I had to get a hotel since there were no more flights that night. I’m still stuck in Denver."
Cons: "Better accommodations by United."
Pros: "Onboard, sat down & fell asleep."
Cons: "The tv/entertainment system does not seem to have a FF/RW function. So if you have seen the beginning of the movie playing on the previous flight, you have to sit through it again."
Cons: "Did not seem to be able to control the movie, to restart, or FF or REWIND."
Pros: "Crew from the second plane we changed was great!"
Cons: "The organization skills. After and emergency landing all passangers were left to wait for hours STANDING in line without any official annoucement. After midnight. No one told us how long is going to be the wait time, or more info about the new plane. Disorganized."
Pros: "This is one of the longest flights in the world, but the flight attendants were cheerful throughout the flight. There was a good selection of movies and other entertainment in the seat back viewer."
Cons: "The food was mediocre. Lots of carbs, little protein, almost no fruits or vegetables. Not great for someone watching their weight."
Pros: "Food was decent. Loved the movie options"
Cons: "Could have used more water throughout."
Cons: "Did not seem to be working for anyone... Had Netflix already downloaded, but the seat back tv just played advertisements of all tv you could not watch."
Pros: "Staff was friendly and helpful."
Pros: "It went very well considering the route was stormy. Yes, it was a bit “rough” at times but not too much. Shows the great skills of the pilot & besides he made us aware of the storms & possibility of the ride."
Cons: "cushion on the seats are a bit dead. I wish they notified us of gate changes at O'Hare."
Pros: "Plane was clean, and looked newly refurbished"
Cons: "Apparently my android OS is to new to use the in flight entertainment system."
Cons: "2 Hours late"
Cons: "Delayed flight due to "low air in tire" made me miss my connection to Iceland and ruined my very expensive vacation."
Pros: "Flight was on time. Flight attendants polite and professional."
Cons: "Check in was chaotic. Seats cramped. Internet expensive and unreliable. There has to be a better way to run an airline."
Pros: "Left on time, easy flight, fine weather, no problems!"
Pros: "Seat was pretty comfortable, as it goes in coach these days."
Cons: "The worst cheesburger ever...you ran out of my first 3 choices"
Pros: "Flying first class"
Cons: "Gate attendant recommended we check bags because overheads were full, but there were multiple empty overheads when we entered. This caused us an extra delay when we landed."
Pros: "That we made it with no major issues."
Cons: "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."
Pros: "Easy boarding, room for everything!"
Cons: "On our returning flight, although I'm certain I seated us together, my traveling partner and I weren't seated near each other."
Pros: "The in-flight crew were very nice and no one got beat up. our flight was delayed but we got put on a later flight without issue."
Cons: "No entertainment and no free wifi and the seats hurt my beck and back. The girl who checked us in was abrasive to us and everyone in front of us in line, but maybe she wasn't trying to be, that was just her personality. Our flight got delayed which meant we missed out on seeing an old friend I hadn't seen in years, but at least we got there."
Cons: "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."
Cons: "The public address system at St Johns is very poor in that you cannot understand the announcements. The announcements are inaudible in the Gate 1 area of the terminal (including the adjacent snack bar area). I asked the gate attendant what an announcement was about and was told that there was a 45-minute delay in our flight. Our group then went to the adjacent snack bar. Less than 10 minutes after the flight delay announcement I walked out of the adjacent snack bar and found that they were already boarding the flight!! Had I not gone back to the gate, we all would have missed our flight!!"
Pros: "I didn't like anything"
Cons: "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
Cons: "AFTER boarding, you endeavored to remove 41 passengers. Only interaction was through an overwhelmed flight attendant, who barely spoke english. Was an experience that eroded confidence in safety, something one would imagine from a third world airline. Unacceptable. No direction. Only instruction was to call United."
Pros: "Good selection of entertainment."
Pros: "It was simple, straight forward, and easy. Encountered no problems, and the crew was great."
Pros: "Attendant was nice."
Cons: "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
Cons: "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."
Pros: "We were delayed coming into Denver for connecting flight into KC, but they held the connecting flight for those of us getting in a bit late. I appreciated that."
Cons: "Flight was canceled"
Pros: "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
Pros: "Everything! It was a great flight. Everything was on time and we even landed early. Our flight attendant was extremely nice!"
Cons: "Not one bad thing to say about this! It was a perfect flight!"
Pros: "The flight was very smooth and on time"
Pros: "Snack delicious"
Pros: "The flights were on time and without incident."
Cons: "I did not get an email to check in, what is up with that! I bought a 14" roller bag to fit under any seat. However it does not fit under all of your aisle seats. Can you indicate seats with less space on your maps. I bought the bag so I wouldn't have to lift it up. Leg space is better on Delta and under seat room also."
Pros: "Boarding and de-boarding seemed quicker than other flights on other airlines"
Cons: "Noisy/ squeaky seat"
Cons: "Lining up is about getting overhead space. It gets brutal and awful atmosphere."
Pros: "Crew member was excellent."
Cons: "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."
Pros: "The crew was very professional and very friendly"
Cons: "The seats were narrow and the cushions felt like and old cushion on a wood board."
Pros: "Nice people working."
Cons: "The weather! And air traffic control!!"
Cons: "Everything - seemed like the airline staff had no concern about passengers being delayed 3 hours arriving around 4 am in the morning - we paid for an afternoon flight and ended up with a red eye - Least you coils do is refund us the fair difference and pay for transportation that we would not have had to pay had the flight been on time and our families would have been able to pick us up"
Pros: "Great experience, love the crew, super nice, will fly again."
Cons: "The very very long delay"
Pros: "The crew"
Cons: "passengers being physically sick next.to me"
Airlines flying from North Carolina to Fukuoka have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights