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Good to know
Low season | February |
|---|---|
High season | December |
Cheapest flight | $163 |
Average price round-trip | $636 |
Good deal round-trip | $223 |
Good deal one-way | $96 |
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 11% increase in price.
Flight from Charlotte Douglas to León Del Bajio
(avg. price over the last 2 weeks)
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FAQs for booking flights from North Carolina to León
Top 5 airlines serving North Carolina to León Del Bajio
Scores according to KAYAK customer reviews7.4
AeromexicoOverall score based on 9577 reviews
7.5Boarding
7.5Comfort
7.9Crew
7.3Entertainment
7.0Food
Airline reviews
Pros: "Due to covid I understand the strict attitude but sometimes they are rude."
Cons: "Better attitudes"
Pros: "Due to covid I understand the strict attitude but sometimes they are rude."
Cons: "Better attitudes"
Pros: "The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger."
Cons: "The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you."
Cons: "We have could have left, still in airport Mexico City"
Pros: "Great customer service"
Cons: "Seats are too tight... to deplane we had to board a bus to take us to the terminal... not convenient"
Pros: "Aeromexico is one of my favorite airlines. I like everything overall."
Cons: "Honestly, in most airlines I have had traveled, there is a small thing to improve. The arm rests are very a uncomfortable."
Pros: "Crew was very attentive & polite."
Cons: "Online seat selection."
Cons: ":)"
Pros: "Cheap flights"
Cons: "Needs better customer service (includes on the phone and in person) Provided no help at the Aeromexico counter, ended up missing my flight. Due to unable to print my boarding pass cause the flight was delayed. Definitely will not fly with this airline. Will NOT recommend to friends!!"
Cons: "Fly was cancelled"
Pros: "The crew was great"
Cons: "The food and the how well the tv works"
Pros: "The crew provides excellent customer service. I also liked the collection of movies they offered."
Cons: "Would been better if the plane had more room on the aisle."
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Pros: "The crew was super professional. We appreciated the snack."
Cons: "It is out of your control, but landing can be stressful because of turbulence"
Pros: "Crew ok"
Pros: "Everything"
Cons: "Nothing"
Pros: "Everything"
Pros: "Early arrival."
Cons: "Tedious check in with camera.. Snack not great. Aeromexico Changed my seat without prior notification. Boarding pass did not reflect change until I boarded. Miss the individual screens for entertainment center to watch movies."
Pros: "Customer service was excellent both at the airport and the fight crew. Everybody was really kind and helpful. I would the seats comfortable. I will certainly use Aeromexico again."
Cons: "The plane had a technical problem with the entertainment system. We were told they would reset and restore in 25 min. The system was never restored but we were not informed until we arrived in London. Technical problems are understandable but better communication with passengers should be a priority."
Pros: "Great crew nice and courteous. Great itinerary arrived at 2 pm in León."
Cons: "Very warm and small seats for 3hr 40 mins trip we were seated in front of emergency exit we couldn’t recline understandable but leg space is smaller than most standard planes."
Pros: "Nothing"
Cons: "Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket"
Pros: "Nada"
Cons: "No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios."
Pros: "The variety of movies, songs and tv."
Cons: "Nothing everything was excellent!!!"
Pros: "Comfortable, prompt, clean."
Cons: "We were not let in the bus to take us from the terminal gate to the aircraft on the runway, forcing us to miss the flight. And then were coerced into having to purchase another 2 tickets on the next flight, instead of them transferring our seats from one to the other. Absolutely the worst treatment to a paying customer / passenger you can imagine."
Pros: "The crew at the gate did their best to seat my family together."
Cons: "No entrainment available and the flight crew took over an hour to bring me some water."
Pros: "Staff was pleasant, the flight wasn't full and they spaced us out nicely. The volume was difficult but at least the movie/entertainment was available this time on the long flight. Always nice to have something to eat, even if it's not awesome :) Flights were basically on-time."
Cons: "This is not a problem with AeroMexico but I found it absolutely RIDICULOUS that our flight crew had to deplane from their in-bound flight - and Go Through Customs & Immigration - only to turn around and get back on the plane for the return trip. INSANE and Embarrassing as this does not happen in other countries - not even Canada."
Cons: "In general very poor customer service"
Cons: "I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage."
Cons: "A flight attendant put me on the spot, holding up a line of people on the plane, asking me to switch from a window seat to a middle to accommodate other passengers only to find out the reason being that the other passengers took up more than his/her one seat. I was elbowed the entire flights, couldn't even put the arm rest down , and had to rest my elbows on my hips to eat or drink anything. I understand it is not up to the crew to manager passenger behavior but the only reason I was put in that situation was due to the airline staff. I was extremely uncomfortable and after traveling for over 20 hours I was livid with how I was treated just because I am a small caucasian female."
Cons: "I never took the flight since Kayak’s blames me for not in putting the correct name of the passenger. Your policy on name change is ridiculous. I never input my name as the passenger. The ticket was for my aunt. Kayak has been the worst experience I have received."
Cons: "We lost our connection fight for delayed and we have been charged extra for ALL the baggages ($25 dollars per baggage). Which is insane!!! Uncomfortable plane and seats apart from my husband, Overall bad experience :-( :-("
Cons: "Check in took one hour and I was there before they even opened the kiosks. There was one desk open for the normal line and then 2-3 each for Sky Priority and baggage drop. Sometimes our line wouldn't budge, as they kept picking off from Sky Priority. I would recommend exercising judgement in choosing from which line to pick from, not just blindly only accepting baggage drop or Sky Priority after the main line that's also the largest hasn't moved in 10 minutes. In the end, no matter the order, it's going to take the same amount of time, but it would generate more impatience, leaving a line along."
Pros: "Nothing"
Cons: "Our flight was cancelled and we received no help. They kept referring us to other departments for assistance and i have wasted hours on the phone trying to get a refund for a service they did not provide."
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Pros: "I'm 6'3" and they put me in a row with more legroom without charge. Very friendly and courteous crew."
Cons: "no food on this 4 hr flight but i did fly economy. This isnt only flight or airline where in flight internet doesnt work."
Cons: "the second part departed late ...."
Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."
Pros: "Nothing"
Cons: "Entire experience. Fly a better airline"
Pros: "Was on time, good boarding process, Food ok, entertainment poor."
Cons: "The seat broken but they were able to fix before departure very quickly."
Cons: "I lost it!"
Cons: "Flight was delayed but this helped us because our flight prior was also insanely delayed."
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Pros: "For a 5.5 hour flight its ok, the seats have enough space, one meal is provided and a snack. Entertainment options were ok, a couple of new movies."
Cons: "Since we get to the airplane as soon as other passengers arrive in the same plane, it is not very clean, how much can they clean it up in 15min? Also, no pillows or blankets. This was not an economy or discount airline so I dont think its acceotable."
Pros: "More of the great Aeromexico service, really made me feel good about being in Mexico, put me in a good mood for arrival at BJX. BJX airport was easy to get off, get my bags, and get out of the airport quickly. Seats were comfy and as a nighttime flight, I was able to sleep easily from takeoff to landing."
Cons: "Departure gates for regional flights at the end of the terminal at MEX are a little confusing to know where to be to wait for your flight and where to board."
Pros: "Eventually I arrived home."
Cons: "Landing on time but waiting almost 2 hours on the tarmac waiting for an open gate at LAX with no drinks or access to bathrooms."
Cons: "While waiting for my connecting flight in México City, My boarding gate changed and I was not made aware."
Cons: "It was a Delta Flt , the whole end trp ,I was hoping for aero MX , maybe better snacks , why not just have called it a Delta flight"
Pros: "I liked how they gave me a meal on the flight. It was a crossaint, one slice of ham and cheese but it's better than nothing."
Cons: "The boarding system was terrible. 30 minutes to departure, they just threw up "Last Call" and I was like WTF? and ran to gate only to find out that we just started boarding."
Pros: "The flight arrived on time."
Cons: "People started to line up at the gate an hour before the flight as instructed. This is inconvenience to as it would be more comfortable to be sitting for that time. Yet the boarding process was much slower than other carriers. The crew was professional but not so friendly. The food and drinks were not served until an hour and a half after take off, half way through the flight. Food was not very good a croissant with a small piece of meat and a small slice of cheese in it. Once service began, those of us seated in the middle of the plane could not get past the carts for at least 30 minutes to use the restrooms. Overall, I expected more from the country's principle carrier."
Pros: "It is always pleasing to be treated with respect and be attentive to once needs. Aeromexico has a clear sence on how to treat it's passengers and I truelly enjoy their service."
Cons: "The flight was on time. It arrived on time. The Captain had good experience ,because even in turbulent weather He manage to maintain a steady flight. The flight crew was attentive, well mannerd and diligent."
Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Cons: "Best flight and touch down ever."
Pros: "Smooth flight without event. On time landing. Efficient deplaning."
Cons: "Newer plane. Seats , entertainment, cabin crew."
Pros: "Great !"
Cons: "Kosher meal a bit hard to open"
Pros: "Crew at airports are super nice and the ride was smooth."
Cons: "Flight were delayed abnd canceled"
Pros: "Boarding was fast."
Cons: "Not even a complimentary cup of coffee or tea, just tap water."
Pros: "Staff and food"
Cons: "TSA lack of checking my suitcase in a timely manner caused us to lose our connecting flight to <madrid. <our flight was late 20 minutes and sat in tarmac another 15 minutes before pulling in to gate. This limited the amount of time to get to train, get on a bus, as the first bus was full, so we had to wait another 10 minutes, etc. <heathrow has terrible navigational system of transportation to move customers through the airport. We missed our connecting flight. The TSA purposefully and maliciously laughed at their ability to control myu suitcase and not check it so delaying my departure and missing my connecting flight."
Pros: "Nothing"
Pros: "good service. crew speaks English."
Cons: "cost of baggage"
Pros: "In spite of delay caused by luggage to be taken of the aircraft, flight arrived to a Rome on time.captain kept us well informed of the reasons for delay. Boarding was done efficiently with care for people with children and elderly passangers."
Pros: "Our flight was good"
Cons: "The bag drop off was awful, we queued 3 times and every time we got to the front the machine stopped working. Not enough staff to help solve the computer issues as there was one member of staff across all the drop in machines. Very frustrating to have to continually join new queues."
Pros: "We sat on the run way for 2 hours. Absolutely horrible experience."
Cons: "Being stranded on the run way for 2 hours, ugh. Painful."
Pros: "We made it"
Cons: "Might be the London airport but we did not know what gate to go to until boarding time."
Pros: "Provided vouchers for being bumped"
Cons: "Airline over booked and we were the lucky couple to be bumped off due to their business decision to over book!! Not a nice way to end a vacation in the Outer Hebridies"
Pros: "Flight boarded quickly"
Cons: "Gate agents insisted I needed to check my bag even though I specifically brought a carryon to put under my seat should the overhead bins become full. I have worked for the airline industry for 14 years , I know how this works , and I know carry ons fit under the seat in front of me of an Airbus A319."
Cons: "We nearly missed the plane due to how closely our flights were scheduled. Then our luggage did not arrive with us our plane. We didnt have time to stop for a snack or water so a small something would have been helpful."
Pros: "Easy flight sequence to get from Seattle to BCN"
Cons: "Could use better entertainment selection"
Pros: "The crew was very polite and nice."
Cons: "I have never seen seats with such little leg room."
Pros: "Nothing I didn’t make the flight"
Cons: "Heathrow security is slower than molasses and rude. They had to check my bags and it took them over an hour. They were condescending and very unprofessional. Also extremely slow."
Pros: "Nothing"
Cons: "They could not see our flight from London to dallas so they would not let us get on the plane in Zurich."
Cons: "After an 11 hours wait to connect my flight, they still managed to leave one of my bags behind. Not cool"
Pros: "Flight on time, great crew and generally good service"
Cons: "plane interior was a little "tired""
Pros: "Excellent flight. Staff very helpful and professional."
Pros: "Excellent crew."
Pros: "On time, polite crew."
Pros: "I did not use the entertainment. The crew was refreshingly professonial, helpful, and cheerful [in a British way]."
Cons: "I'm tall and the budget seat was 'tight'. But it was to be expecdted."
Cons: "We booked online with a major travel booking site and got Much chaper seats than aa offered. However, they wouldnt assign us a seat until at the airport; what a hassle."
Pros: "When I asked for a gin and tonic during the only drinks service in "business class" they at least gave me two miniatures of gin and two cans of tonic."
Cons: "we sat on the tarmac for over an hour before taking over. there was no offer of any drinks for this entire time. the "business class" seats were the same as economy, just with the middle seat blocked. the meal was closer in quality to bad meals i've had in economy class than anything i've ever had in business class."
Cons: "I was sat in a row with two adults and one young child that was all over? I paid full price for my seat not to share it with a family of 3."
Cons: "Having to take a bus to get to the aeroplane"
Pros: "The complimentary meal was very good and a decent amount of food that satisfied my hunger. Free wine."
Cons: "British Airways misplaced our luggage for three days, and would give us no further information than "it will arrive soon." So, we were stuck near the local address we had provided in case they called for 2 full days. They refused to give us a more precise time as to when they would be delivered. Well, at one point they did say that they would be delivered at noon, but they weren't. Throughout the entire time waiting for the luggage to be delivered, there was no sense of urgency or concern on the part of British Airways. It seems missing luggage is just Business as Usual at British Airways."
Pros: "flight was on time"
Cons: "no beverages or snacks offered or movies"
Pros: "I flew economy. I was happy that I didn't feel tightly confined in my seat. I'm 5ft. 11 in. tall and had enough legroom so that me knees didn't get pressed up against the seat in front of me. I had the vegan meal and it was good! The staff on board were friendly and professional even when a customer a few rows ahead argued with them! They were able to hear the man out and resolve the problem amicably."
Pros: "The staff is friendly and were genuinely doing their best withwhat they had"
Cons: "The check in / baggage drop off took too long. There were only two workers in that section and for maybe arpund 10-20 mins there was only 1 person helping everyone. It was very frustrating, esp when there were 3 people working in the world club section when that line has fewer people in the first place. I suggest having the world club staff taking some of the regular customers and alternating with the world club members"
Pros: "Low price helped"
Cons: "Wasn't clear information for checked luggage or carry on"
Pros: "That BAA have WiFi on the plan and the flight back did not even have USB charger . In new York at at the BAA terminal they only have 30 min worth of wifi"
Cons: "The service . In general it can be better"
Pros: "The crew was very nice and accomodating"
Cons: "The seats were very small."
Cons: "Three hour delay put me in Orlando really late (and I had two hour drive home)."
Pros: "Nothing"
Cons: "after 8 hours of delay after delay. Flight was cancelled. No flights available to New Orleans until the next day at 4pm. Had to be at work for payroll responsibliity. People counting on me for their paid. Hope I find another airline to make it home. Slept in airport with on place to go or eat"
Cons: "We paid extra for what we thought was isle seating. We did not receive the isle seating. We were in the seat directly behind the isle seating. It did not seem to have any more leg room than any other seats. Just concerning as we paid extra for what we thought was extra leg room? Rest service was Excellent. Staff and food was great."
Pros: "Nothing"
Cons: "Flight delayed multiple hours. Sat on Tarmac for 2 hours. Baggage lost for two days. Worst experience flying ever."
Pros: "This was actually smooth, fast and on time. Flight Attendants were very courteous and helpful, one filled my water bottle so I could equalize the pressure, Food was good and I was in economy, I didn't have to pay extra for first row in section, which was a huge plus. Entertainment system worked well."
Cons: "Nothing, great experience. They didn't let me check in before 3 hour window was only hitch, and then gate didn't come in till 90 minutes later."
Pros: "I actually slept the whole way."
Pros: "Flight attendant was very pleasant. Flight was less than an hour so no food or entertainment. Arrived on time."
Cons: "My London to Charlotte flight arrived early, customs and immigration were fast. I was not allowed to change my flight to JAX to an earlier one so I had a 4 hour layover. I had not been issued a boarding pass in LHR and when I got one in Charlotte I was seated in the very back seat next to the WC. I booked this flight in February so was displeased that I had such a bad seat, also that I could have had a seat on the earlier flight. Something about BA and AA partnering makes it difficult and it should be easier."
Pros: "Great service. The flight attendants were cheerful, polite, and helpful The seat was comfortable. There was a large selection of movies, including lots of old classics."
Cons: "The food was awful. I am not fussy eater, and I could not finish the meal"
Pros: "Good attentive crew. The food served during the flight from Austin to London was excellent. Not so good from London to Athens."
Cons: "The waiting period to catch the plane from London to Athens was not very confortable."
Pros: "BA MUCH BETTER THAN AA"
Cons: "Delayed as usual."
Cons: "No turbulence"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "Everything went smoothly. Thank you AA!"
Cons: "Having a crew ready"
Pros: "Customer service"
Pros: "Smooth ride and early arrival"
Cons: "My flight got delayed at least 3 times!"
Cons: "N/a"
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "No complaints at all. Comfortable and on time."
Pros: "On time with no delays"
Pros: "Flight was on time"
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Pros: "not much"
Cons: "not much"
Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
Cons: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Pros: "On time arrival"
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "On time"
Cons: "All well"
Cons: "Flight was late. More than doubled my layover time"
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "Evriting"
Pros: "Crew"
Cons: "Paying extra for seating"
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "I got home"
Cons: "No tvs"
Pros: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Cons: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Cons: "The flight crew was extremely unfriendly especially a redhead woman with short hair. When it was time for beverages, she would yell out at each passenger "beverage!" She had no manners. Probably the worse I've ever had experienced"
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "Clean"
Cons: "Seat assigned"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Cons: "Flight cancelled"
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Cons: "Had another problem with the plane, this was the cargo door and after waiting forever, that was fixed and then they had to refuel, I was an hour and a half late getting to my destination and they kept telling us just a few more minutes."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Pros: "Complimentary First Class."
Cons: "Clean plane better"
Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Crew, snacks, entertainment"
Cons: "Delayed:( Seats were so hard"
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Pros: "Fantastic service and very poloce staff."
Cons: "Nothing"
Pros: "Everything was very good"
Pros: "Quick boarding early takeoff."
Cons: "Learning I had to check my bag in at the gate, due to plane size and no room in cabin for roll-ons."
Pros: "A bit more leg and knee room."
Pros: "On time, no issues."
Pros: "On time schedule!"
Cons: "Missed our connection due to a cargo issue"
Pros: "Quick boarding and on time take off"
Cons: "Nothing to report!"
Pros: "Didn't die..."
Cons: "Flight delayed, otherwise the seats were the same as all other planes I've been on. Not sure how you differientiate a consistiently bad experience between the 5 or 6 airlines that are left. Our expectations are now so low that if an airline Employee smiles at us we give their employer 5 stars. We should probably find a better way to rate the cable companies and airlines in our lives."
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Pros: "Nothing"
Cons: "Small plane"
Pros: "Everything"
Cons: "Nothing"
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Pros: "Staff, modern plane"
Cons: "Seats where slightly small"
Pros: "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
Cons: "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
Cons: "Flight massively delayed. Missed my connection. And the next flight. If they had called ahead at the gate would have made the next one, instead had to sleep in the airport overnight."
Pros: "The crew was very nice...the entertainment choices are very good...I appreciate the Mileage Plus Card perk of Preferred Boarding in Group 2...smaller plane with 2 seats allowed good leg room and my wife and I to sit together alone."
Cons: "You also ask us to rate food, but they do not provide food...what do we rate...the soda choices, the teeny bags of snack mix???"
Pros: "Nothing"
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "Flying first class"
Cons: "Nothing"
Pros: "The service"
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "Boarding went smoothly."
Cons: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "all went well...no issues"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Pros: "on time and very polite.. good flight"
Pros: "Despite weather delay, the flight crew was very energetic and in a positive mood."
Cons: "They suspended my ticket claiming I was a NO SHOW when that was not the case @ all!"
Pros: "No long waits. Smooth travel."
Pros: "That they paid for my hotel"
Cons: "That my flight was delayed and they didn't say why and the flight attendant was quite rude.."
Pros: "They lied"
Cons: "Nothing not to like!"
Pros: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Pros: "Everything went smooth."
Cons: "None"
Pros: "Best flight attendants!"
Pros: "The crew was great, the service impeccable, the boarding process fast"
Cons: "At least two different kind of snacks to choose from, will be much appreciated"
Pros: "The flight was snooze and the flight staff were friendly!"
Cons: "N/A"
Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."
Cons: "My flight was cancelled due to the weather. I had to stay at the hotel with my parents and then fly next day. I had 11 bags and was told that United can't hold bags in airport so I had to take them to the airport. I paid twice for my luggage . I paid about $700 as a sequence for the flight delay."
Pros: "Friendly crew."
Pros: "Nothing"
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Pros: "Wine was good and generous pours were nice."
Cons: "Turkey was terrible never offer it again. Bread was stale. Get better coffee"
Pros: "Above average amount of leg room. Plane was very clean."
Cons: "Seats could have a bit more padding. Sitting becomes uncomfortable quickly."
Pros: "Amazing crew"
Cons: "More comfortable seats"
Cons: "It was a little too warm"
Cons: "Boarding timeliness and process was bad."
Cons: "Flight was over sold and lost my seat"
Cons: "If they had a vegetarian food option to purchase, and not only different kinds of meat."
Pros: "I sat in the first row so I had a lot of space and leg room. But the seats in coach looked super super cramped, and I heard people complaining. The crew was very very nice."
Cons: "Check in was very very very very slow and the crew didn’t seem to care at all. I also got charged 75$ for my one bag. The people at the gate were not professional and everyone around me was complaining about their experience. I will never ever fly Volaris again. They should GO OUT OF BUSINESS.!"
Cons: "I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service."
Pros: "The trip was for my mom , she couldn’t aboard the plane because the need a confirmation number not just with her name ,she lost the flight"
Pros: "nothing"
Pros: "on-time flight and arrive"
Cons: "- Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! , No flight again, Do not fly this airline!!"
Pros: "Crew was amazing and on time."
Cons: "Seats are a little hard no cushion"
Pros: "Not much."
Cons: "Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion."
Pros: "Horrible attitude and incompetent..did not properly tag luggage causing us to miss next 2 flight segments. DISASTER"
Pros: "Like how they offer family boarding with kids."
Cons: "Their flight service crews and counter workers need some customer relations skills."
Pros: "Seat was comfortable, plane was quiet!"
Cons: "Terrible boarding process, with buses from the terminal to the flight ..."
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "The flight was in time"
Cons: "The flight was almost 2 hours delayed"
Pros: "The crew was ok no contact no interest on mi is ok"
Cons: "The checking line ,soo bad , need much improvement!"
Cons: "No water on any flight. Terrible customer service. Will never fly with them again."
Cons: "Never booking with this airline again."
Pros: "El abordaje fue muy rapido"
Cons: "Que sean más puntuales"
Pros: "N/A"
Cons: "N/A"
Pros: "Excellent customer care and great customer service."
Cons: "Too many people using the restroom. Maybe you might suggest passengers to use the airport restroom facilities before boarding the plane. In my opinion, there was too much people activity for the restroom during the flight."
Cons: "Get the forms to fill up"
Pros: "Flight value."
Cons: "The clerk at the ticket counter wanted the passenger to pay for the flight after it was already paid for. They kept telling her it wasn't paid for, even though the funds had been already in pending status. It took a different clerk to realize the mistake. Something tells me wanted to scam her."
Pros: "todo"
Cons: "vender mas cervesa"
Cons: "One of the older male crew members was rude with my husband. He was worried that he would be scolded again throughout the flight. Very bad experience."
Pros: "Efficient"
Cons: "Not much else for a bare bones carrier"
Cons: "the cushion of seat 5E was very uncomfortable,"
Pros: "Not to much"
Cons: "Time of departure, really 1 hr delay?"
Pros: "."
Cons: "I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage."
Pros: "Recuperaron el tiempo perdido en el vuelo"
Cons: "Perdimos tiempo para ser trasladados a terminal remota"
Pros: "Again, good time and no delays."
Cons: "Sitting in the first row was a bit difficult. Could not sleep, the crew made so much noise. My handbag had to be put in the bin, I asked for it to get my pen to fill a form out for immigration. Because I don't like to stand up while the plane is flying, I put it under my seat. One of the crew made a loud comment that I was hiding it. I did not appreciate that at all."
Cons: "I was havin a bit of a problem loading mr boarding pass when we started boarding. Instead of helping the gate attendant, whom I found fairly arrogant, told me to get out of the line and said I would be boarding last. I expressed that such instruction was nor acceptable since I had paid the priority boarding fee. When I finally uploades the boarding pass (withput their help, I was alloewd to go through only to find out that everyone was boarding a bus to take us to a remote location. So what is the point of charging priority boardong if everyone boards at the same time? If ypu are charging for something you are obligated to deliver what you charged for."
Pros: "Transportation without frills"
Cons: "The sre increasing their fees so no longer a low cost airline"
Pros: "Easy reservation and economical"
Cons: "Nothing g I like it all"
Pros: "The aircraft seats were nice. The departure was delayed, but the takeoff and landing was fine."
Cons: "Which airline operates today where the ground staff and the flight crew don't speak or understand English? All announcements at the gate were in Spanish and most of the announcements by the flight crew were in Spanish too. Only the pilot made announcements in both Spanish and English. Thank God! And what's with not letting passengers have their headphones on during take off and landing. Low-cost airline doesn't mean Low-IQ."
Pros: "The price for flight"
Cons: "Once your there you ticket doesn’t say if your luggage was included, so I had to pay upfront there and on the way back which costed more for luggage. And they also charge extra because I didn’t have a boarding pass . Only the info that was sent to me on the phone. I wasn’t able to download any boarding pass through the website. Wasent to happy with that part. The flight was ok it was fast, but very small seating leg room"
Pros: "The employees were professional and the flight was smooth."
Cons: "The sandwich we bought was cold and dry"
Cons: "Only snack options during my flight, was hoping to buy a meal."
Pros: "ok"
Pros: "It was very on time"
Cons: "The bag fee is excessive"
Cons: "Worst customer service i ever had."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Pros: "Attention"
Cons: "Los sobrecargos, Eduardo e Itzel, no dejaron de agarrarse las manos, abrazarse durante el vuelo. La falta de profesionalismo es clara y decepcionante del grupo que esperas que este pendiente que todo vaya en orden. No es posible tomar a unos jóvenes en serio cuando te dan instrucciones si se comportan así. Además, Eduardo salió a cabina, cepillándose los dientes, y poniéndose spray en el cabello (cuando los aerosoles claramente están prohibidos."
Pros: "On time departure/arrival."
Cons: "No entertainment. No snacks or drinks provided - water was provided but if you blinked, the flight attendant would not stop to offer a free plastic cup of water!"
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
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