Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Lilongwe
|May||Best time to beat the crowds with an average 4% drop in price.|
|June||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$1,444||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Great short flight"
Pros: "Entertainment system was great, leg room was comfy and I had an aisle seat plus an empty seat next to me so I could nap and move around okay. Our airhostess was awesome! Someone was sick on the flight so we left 35 mins late, so missed my connection to Newark but they promptly rebooked me for 3 hours later :) thanks for excellent service!"
Pros: "The crew was great. Food was not bad either"
Cons: "Not so comfortable. SAA needs to upgrade- seats and technology. It feels tight and crowded. You can’t even charge your phone"
Cons: "The boarding process was just a free for all. Could not get tv to work, no help from crew. It would have been nice to get our passport control forms on the plane, instead of at airport. Other flights comeng in had theirs."
Pros: "Crew were pleasant"
Cons: "The Vegetarian options need to be updated. There are so many plant-based meat options that SAA should adopt to their meal plans."
Pros: "The food was really nice and the crew were very helpful."
Cons: "Our experience could have been better if the flights were on time and if the boarding process was a little more organized. Otherwise, we had a great experience with SA airlines and will most likely fly with them again."
Pros: "The crews were great"
Pros: "Most of the crew was fine but 1 lady was so rude everytime i spoke to her. Thankfully i only spoke to her 3 times"
Cons: "The rude flight attendent that wouldmt letvme open my window shade until everyone was awake. Thats ridiculous."
Pros: "Non stop direct flight from Joburg to JFK"
Cons: "I flew 3 weeks ago in the exit row seat (for which I paid an additional premium) and my TV was not working (neither was the one in the seat next to me) I reported it to the crew that day. Today I get the seat next to the one in my last flight seat and surprise the TV was still not working! I don't think this is acceptable on a 16 hour flight. No one offered any apologies."
Pros: "On time, simple. This is a budget airline without any frills. I would fly Safar again."
Cons: "Everything was fine."
Pros: "Comfortable seats in economy...no entertainment on this flight. Food okay."
Pros: "The crew superb"
Cons: "The entertainment was bad tv wasn’t working properly"
Pros: "Leg room, movie selection"
Pros: "Seats were as comfortable as you could expect for economy. If you get an open seat next to you it is a bonus. Entertainment system is very good (screen quality best I’ve seen in economy; selection ok, heavy S Africa influence)."
Cons: "The policy regarding switching off all electronic equipment before take off (including dressers). Switch off not only put to airplane mode. I’m unclear way they have this requirement when the US does not."
Pros: "We landed"
Cons: "Delayed departure No priority luggage handling (not in Iohannesburg and not in Cape Town). Luggage was marked “Priority” by carrier but it came out last off both legs. Not sure that works. Seated a super sized human in middle seat; this person could not even open the tray fully. Overflow several inches into my seat. Made for a very uncomfortable last 2 hours of a long journey."
Pros: "direct flight"
Pros: "Food was fair"
Cons: "Seats too narrow .."
Pros: "The crew was generally very nice"
Cons: "The roll they served before breakfast was stale My tv screen was acting up until they rebooted the system There was no soap in the toilet Overall the planes are old"
Pros: "Staff was friendly and efficient. Check in and boarding is done very well. The staff in Accra are outstanding (Aviance). Safe flight."
Cons: "Seats are not the most comfortable and plane was not as comfortable as it could be. Their seem to be wrong on all their food estimates. In four meals, I never got my choice."
Pros: "Overall good experience but nothing special"
Cons: "Food was subpar"
Cons: "One crew member was rude."
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Pros: "Friendly stewards"
Cons: "Food was not good, entertainment screens were not working for me and my daughter."
Pros: "The crew was excellent and they were hospitable. Easy to approach"
Cons: "Audio on the in fight entertainment did not work, The headphone jack was not usable."
Pros: "It's a fast flight"
Pros: "The crew was great, the food passable"
Cons: "The headphone jacks were poor and shorted out in both directions. The media system had problems for other the way there was poor for me at my seat the way back."
Pros: "Reasonable space and friendly crew."
Cons: "I paid extra to reserve an aisle seat and the video was out of order. This is a very long flight to be without entertainment."
Pros: "The long layover didn't help, but having the SAA staff at the foot of the stairs to the plane taking handluggage away to be checked was not appreciated, especially considering the plane was no more than at 75% capacity. In-flight meal was simple but well-prepared and tasty."
Pros: "The downstairs lavatories are genius!"
Pros: "- Decent legroom - Responsive and friendly attendants - Lights dimmed for duration of overnight flight - Clean aircraft"
Cons: "- Screaming baby in middle of the night - Not enough water/ drinks service - Full flight - Long boarding process due to additional security for USA travel - Not allowed to bring bottled water on flight - High change fees ($600) - Entertainment system rebooted twice - Sound/earphones not great"
Pros: "On time, shorter flight"
Cons: "Crew was rude, freezing on flight even with 3 blankets, video was upside down, seats very narrow and hard"
Pros: "Everything run like a clock"
Pros: "Friendly cabin crew. The food was good. Aircraft was clean."
Cons: "Used ear piece left from the connecting flight for me. So I did not avail myself to the entertainment."
Pros: "Short flight, was ontime"
Cons: "Too many rules with South African Air, sticklers about every little thing. Annoying, but whatever."
Pros: "Despite 20 min delay, kept us informed. The rest of the flight was perfectly executed."
Cons: "The 20 min delay."
Cons: "The seats' arms do not go back all the way making it impossible to get comfortable for sleeping. Also, constantly being disturbed by the passenger behind me who kept bumping my chair while I was sleeping."
Pros: "Efficient flight."
Cons: "Bag drop off staff are unfocused with a couldn't-care-less attitude. Cabin crew hardly have a personable disposition - cold and utilitarian: not a smile or a nod!!"
Pros: "Boarding and depature from South Africa was good. The staff and crew were proffessional and were on time"
Cons: "There was no information about the need for a yellow fever card on our departure from south africa. The boarding and departure from Nigeria was delayed due to a system been offline. this led to connecting flights been missed. This is not the first time this has happened on the Nigerian end and this needs to be addressed. SAA staff and crew are known to be proffessional and on time but the ground staff and crew in Nigeria are nothing but incompetent. This needs to be addressed."
Pros: "I got help with the boarding pass and once on the plane was very impressed with the comfort of the interior and cleanliness of the plane. I would definitely fly with that airline again."
Pros: "Entertainment was vastly improved vs the outbound flight. Not as great though as other airlines. Has serious catching up to do on quality of flight and entertainment to other airlines"
Cons: "Quite delayed, my luggage didn't make the connection due this and all my christmas presents are now in South Africa and since I'm flying to a 4th country with another airline I won't be able to pick it up from NYC. A mess."
Pros: "No one next to me, stretched out and had very comfortable flight"
Cons: "We had selected specific seats for flight approximately six months ago. On the day of the flight, when we checked our baggage, we were issued boarding passes with those seat assignments. Then, as we presented our boarding passes at the gate, the agent told us there was a problem with our seats; specifically he said that there was “a broken arm rest” so we had to be re-assigned to different seats. He told us the seats he substituted were the same as we had been assigned -- a window and aisle -- but in a different row. We boarded the plane to find out that the seats he issued to us were in the center of the row, not on the side of the plane as he had said. There did not appear to be a problem with the arm rest for our originally assigned seats after all, since those seats were occupied by two passengers. The long flight was uncomfortable due to this change. For some reason that was not given, we were not asked if we wanted to give up our original seats, but they were given to someone else and we were inconvenienced for their benefit. On the trip back, they tried to change our seat assignments again. But we called them on it."
Pros: "Not much really. We were searched with our shoes off, body molestation at the boarding gate."
Cons: "Flight crew at my section was rude and impatient, food was horrible, entertainment was not working, and prior to that we were searched at the boarding gate and had our water we bought at duty free seized whilst alcohol bought at duty free were allowed on board. I guess water is now more dangerous than alcohol."
Pros: "Real silverware. Plenty of room."
Pros: "Crew, food and entertainment are great. Crew makes sure they keep passengers hydrated!"
Cons: "Plane was late and threw the overall boarding process off"
Cons: "Special order meal not delivered without explanation."
Pros: "The new premiere plus was pretty nice and roomy with recliner feature and big personal screen. I'll try this again."
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "Thankful for infight entertainment and wifi"
Cons: "United flight attendants (not former continental) really need attitude overhauls. Customer Service is your job, stop acting as though assisting passengers is an inconvenience to you."
Pros: "Quick and smooth"
Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."
Cons: "Pretty much everything I hated, starting from the time they charged me extra 100 bucks for second luggage which was mentioned as free both by kayak and Lufthansa to me, major breach of customer trust. Apart from that the crew was in general rude, didn't find the experience anywhere close to comfort"
Pros: "The plane was clean, airy, comfortable, and not overbooked. The flight attendants treated me very well. Boarding was easy and the gate agent was extra pleasant."
Cons: "The flight attendants were downright rude to some of the other passengers, the ticketing agent had a nasty attitude and made for a very poor "first contact" experience with the airline. The front desk agents at the United Club in EWR were aggressively officious with a lot of the guests that day as well. Overall, customer service was very poor, even though the attendant on the flight were quite nice to me and gave me great service."
Pros: "Economy class is super cramped. One of the flight attendants was unpleasant."
Pros: "Staff seemed efficient"
Cons: "Uncomfortable seats, long delay (due to weather)"
Cons: "Gate attendant accused me of trying to get "free extra baggage" when I simply asked whether there would be gate-checking on this particular flight."
Pros: "First class was fine - nothing too special"
Cons: "delay too long"
Pros: "The hospitality of the crew."
Cons: "The amount of snacks that were served."
Pros: "Nice and quiet for an early morning flight. Just wish the tv was free the whole time since it was such a short flight it wasn't worth the $$$"
Cons: "Flight cancelled. No accommodations provided"
Pros: "i liked that the flight was smooth and departed onetime and arrived a little early."
Pros: "fast boarding & exiting the aircraft."
Cons: "restroom smelled."
Pros: "Great price and comfortable seating. Also friendly staff"
Cons: "No complaints"
Pros: "Now that you asked - the seats were pretty comfortable."
Cons: "The snack was adequate but I don't think very healthy. I didn't eat it on the second flight. Not sure what - the plane - wind patterns - pilot - but it was a pretty rocky flight from RDU to DEN. You should give NA as an option cause I didn't use the entertainment"
Pros: "Excelent services and good customer services"
Pros: "Everything went how it should."
Pros: "Can't usually go wrong, 1st flight of the day!"
Pros: "Good leg room. The snack was good - a waffle cookie. Crew was cheerful. Plane was clean."
Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."
Pros: "No surprises."
Cons: "Small seats"
Pros: "Even though the flight was delayed on departure, it did not cause a delayed arrival. The crew was professional and courteous."
Cons: "There was very little legroom in economy seating. My knees touched the back of the next row making a very uncomfortable 5 1/2 hours. I think it is ridiculous to have to pay additional fee (up to $99) for extra legroom. I think it is called "premier economy" seating."
Pros: "All was very good"
Cons: ". Before boarding they said flight was full and there wouldn't be enough room in overhead compartment, so I checked in my carry all. After landing I expected to pick it up as we exited the plane and was told it was on the carousel ."
Pros: "Efficient Boarding"
Cons: "No in seat Video. Free entertainment promised did not work on my laptop."
Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"
Pros: "The plane was on time the crew was helpful and friendly"
Pros: "The plane was exceptionally nice,"
Cons: "Although I purchased my ticket more than four months prior, due to some complication or miscommunication between SAS and US Air, my seat had been filled and someone had to be "bought off the plane" with a voucher and better seat. If someone wouldn't have taken the offer, I would have missed all of my flight waiting on a new connection."
Pros: "No drama. Everything on time. Crews were great."
Cons: "Seats cramped but I'm 6'7" so I should have put more effort into getting a bulkhead or emergency exit seat. My fault."
Pros: "On time"
Pros: "Short flight , every thing was good f"
Cons: "Flight was likeable short flight"
Pros: "Friendlier attendance."
Cons: "Small glasses of water were offered very infrequently. Needed much much more"
Pros: "Got there."
Cons: "Small, cramped seating. Outdoor jetway upon arrival."
Cons: "The area around me was very dirty. Made me a bit uncomfortable"
Pros: "We were well compensated for a traveling fiasco. Our plane died in Newark. Our new plane wasn't big enough for 12 of us. It was a pretty crummy to spend Easter Sunday at the airport while our entire family celebrated the holiday. I do really appreciate the travel certificates we received for our trouble."
Cons: "As I stated above, we were stuck at the airport for the duration of Easter Sunday. We were supposed to be home by 1:30pm. Kind of a bummer to have wasted the entire holiday; but I guess that's what you get for traveling on holidays."
Cons: "I paid the 25.00 for my small bag which could have easily been a carry on, but I had a purse and small carry bag. I felt that WAY too many folks had backpack and two small carry ones, but by bringing them to the gate - the announcement was made its a full flight so you can check your bag for FREE! Next time, I will not follow the rules and just simply check at gate?? That is message loud and clear from your gate folks."
Pros: "Nice Flight Crew"
Cons: "There was no leg room what so ever! I am 6 foot tall and around 275 pounds. The seats were made for children, not made for an adult. My seat was so uncomfortable my legs actually went numb, mainly for the fact that I couldn’t move because of how tight the seats were. I have flown many times and this was by far the most uncomfortable flight ever! I will never fly again if this is how planes are going to be."
Pros: "The whole experience was great, plenty of room in the seats and leg room. Fun flight"
Cons: "It was all good . Can't say the same for the flight from Huston to Seattle"
Pros: "After having worked Monday 10 am until 7 pm AND then10 pm to4 am i was exhausted boarding a 6:50 am flight. Needless to say i was asleep before we left the runway. No-one bothered me, and I slept the entire flight. Didn't wake up until we landed in Newark and the tires hit the runway. Thanks United!! I'll def be utilizing your airlines again!!"
Pros: "Plane was very clean and seats were comfy"
Cons: "Flight was delayed and no snacks were handed out."
Pros: "RDU to EWR was fine, but the return flight was way oversold, and we didn't even get seat assignments until it was time to board. I purchased our tickets months ago, checked in 24 hrs before, and did not check bags, but we still had to stand online and keep reminding the gate agents that we did not have seats and that my three year-old had a car seat that needed to go in a window seat. Once on board, the first clas flight attendant was awesome! She helped us fix a seating nightmare (agent had given my 3 y/o a seat by himself) and came back to coach during the flight to give my son some wings and to just check on us. She and our safe arrival are the only aspects of the entire experience that deserve any stars whatsoever."
Pros: "Everything was on time and adequate. That seems to be the standard for a great flight these days."
Cons: "No pretzels or peanuts."
Cons: "A lady on the plane threw up 5 plus times. The vomet got me and other passengers. The flight crew did not clean it up and was very rude. We I complained I was told " Who do I think I am" I responded I am a paying passenger. I am very disappointed in United the way this matter was handled and the nonprofessional attitude of the flight crew. This is a very concerning due to the unsanitary and health risks involved. United should look into this ."
Cons: "no food< no entertainment, crying babies, why can some flights be for adults only?"
Pros: "Smooth Flight"
Cons: "No movies nor Internet"
Pros: "It was a short flight."
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Pros: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Cons: "The security in Cairo was really a joke."
Pros: "The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley."
Cons: "The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order."
Cons: "The chicken was undercooked."
Pros: "Crew was very friendly and professional"
Cons: "45 minutes late departure"
Pros: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Pros: "Crew was so nice and very helpful"
Cons: "Timing, delayed by 20 minutes"
Cons: "No Gin & Tonic Bus transfer to airplane for international flight? Twice...?"
Pros: "Seats small uncomfortable"
Cons: "Bigger seats."
Cons: "I was overbooked in Addis"
Pros: "I was a bit hesitant to fly Ethiopian Air for such a long flight (Dublin to LAX) however it turned out to be the best leg of multi-segment trip (all other flights were Aer Lingus or Delta and Ethiopian Air was far superior to both of those carriers). Flight attendants were friendly, the physical space was comfortable and spacious, the food was plentiful and delicious. Movies offered were relatively new and the IFE worked well. This flight is a continuation from Addis Ababa to LAX so when we boraded in Dublin most people were already onboard. It was a bit difficult to find space in the overhead bins but with a little rearranging of smaller packages by other passengers, we were able to fit our carry-ons in the overhead bin near our seats."
Pros: "No comment"
Cons: "No comment"
Pros: "I liked they way how did they respect time ( punctual). They were so nice with passengers."
Pros: "Lots of leg room, pillows, blankets..."
Cons: "Breakfast was cold and runny eggs, not so nice. And no vegetarian option offered."
Cons: "old, uncomfortable plane with no entertainment system. miserable experience"
Pros: "Everything..state of the earth big jet..smootflight..very nice crew...hard like 3 bottles of white wine..very surprised that Ethiopian airlines can perform marvelously well..will continue flying them"
Pros: "I took a roundtrip to Addis Abeba, Ethiopia from Washington, DC. The trip was 13 hours there and 16 on the way back (I think that included a refueling stop in Dublin). There was plenty of food and beverages provided throughout the flight - usually every 3 hours or so. Blankets, pillows, and several movie/entertainment were provided."
Cons: "I would prefer the the main cabin lights be kept off longer."
Pros: "The food was delicious"
Pros: "Direct flight for a good price and great service"
Pros: "gud space"
Cons: "Should be aware of the destination in terms of offering meals. very pathetic."
Pros: "nothing was exceptional"
Cons: "luggage did not arrive."
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Pros: "Good food for a such a short trip to Nairobi."
Cons: "Boarding very confusing, gates changing and could barely hear through the PA system."
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Cons: "Food horrible. Poor infrequent service, cramped seating, poor movie selection"
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."
Pros: "Crew was amazing"
Pros: "USB plug, nice TV/ entertainment"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "you r best of the best"
Cons: "stoping in irland only"
Pros: "1) On time"
Cons: "1) Food from Lusaka to Lilongwe was poor. Just sandwithes and drinks 2) Small bumpy, noisy plane from Lusaka to Lilongwe 3) No entertainment"
Pros: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."
Cons: "Seats were so uncomfortable, like three airline doesn't care about comfort. The food, which is usually decent, was also below par."
Pros: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Cons: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Cons: "not quite enough time with all the announcements to finish my movie."
Pros: "The crew were all very friendly and welcoming."
Cons: "The food options need to be more varied."
Pros: "The flight left on time and arrived 20 minutes faster than scheduled. I usually order Kosher meal and enjoyed the food. Unfortunately the Kosher meal they started to serve recently is the WORST food I have had on board. Please avoid the KOSHER!"
Pros: "Not much. Will not fly them again."
Cons: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"
Pros: "The guy I was sitting next to."
Pros: "Was a bit concerned because I only had a 45 min layover in Addis to change plans, howeve Ethiopian Air made sure we were met coming of the plane and facilitated a fast transit. Checked luggage also all made it through. I was pleasantly surprised. I flew Nairobi to Cape Town with connection in Addis."
Pros: "It's very nice flying with them. I will again fly with them"
Cons: "I find it exceptionally bizarre that for a company whose name represents a country that spends more than half the year fasting that there isn't an option for this unless you specifically ask online."
Pros: "The service, the comfort, the team was brilliant."
Cons: "I used kayak to book the flight and the website provided had the incorrect web address for checking in. When I went directly to the Ethiopian airline website they wouldn't allow me to online check in. I called the agency and I couldn't be connected to anyone. I missed the physical check in by 4 minutes and no one was at the counter to help me reschedule. Really disappointing."
Pros: "Again, excellent service. Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Cons: "Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Pros: "Lots of empty seats for sleeping. Nice big windows- best in class. Two hot meals served on board."
Pros: "Plane from AA to tA seats very cramped and seats do not recline."
Pros: "Food was adequate and good."
Cons: "Seats in both flight weren't adjustable."
Cons: "Movie selection"
Pros: "Absolutely nothing!!!"
Cons: "Keep to time and stop the delays."
Cons: "The food portions were disappointing."
Pros: "By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal."
Cons: "Perhaps advertise more to Europeans as this airline is up there with the best of them."
Cons: "Every thing was fine"
Pros: "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Cons: "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"
Pros: "Yes the crew was amazing"
Cons: "Provide food for kids first before even the special meals people"
Pros: "The gate crew was helpful"
Cons: "Earlier notification of 7 hour wait time due to delay."
Pros: "Easy going flight with friendly and hospitable crew"
Cons: "Plane was quite dirty inside and out"
Cons: "You cancelled my trip without informing me and I need to be rembushed Me transportation to Logan airport and going back for six people and 16 bags please"
Cons: "Food - the vegetarian sandwich was cheese with a tomato and cucumber. I mean really. How about a nice tasty hummus sandwich or falafel?"
Pros: "Crew was amazing"
Pros: "I didnt like anything for this trip - From Kinshasa to Nairobi via Lubumbashi not interesting just tired and borring"
Cons: "First the direct flight from Kinshasa to Nairbi"
Pros: "Fairly comfortable, good food. Good service, friendly boarding crew."
Cons: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Pros: "Service and flight tines"
Cons: "Asked for a non middle seat and got stuck both legs"
Pros: "Once we got on the plane, everything was okay."
Cons: "Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end.."
Pros: "Same as above"
Pros: "Everything worked like a flight should work from check-in to landing"
Cons: "Food was minimal and rather tasteless, but not a real concern"
Pros: "Nice staff"
Pros: "On schedule"
Cons: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."
Pros: "Friendly crew"
Cons: "At one time the flight got too cold"
Cons: "The plane boarded at 9:30am and then we sat on the tarmac for 5 hours waiting for a new pilot. We were not fed, or told how long it ws going to take. After 5 hours, we finally took off, but were not offered food for another two hours. The 11.5 hour flight turned into a 16 hour flight..."
Pros: "Clean plane, on-time departure"
Cons: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Pros: "Flight itself was fine, there was nothing particularly positive to comment on."
Cons: "Flight was sold as a direct flight, but we landed in Bangkok and had a 1 hour layover there. We did not have to get off the flight, but still was definitely not a direct flight."
Pros: "The crew is always great and friendly."
Cons: "The food was really bad. It was some kind of beef but it was uneatable."
Pros: "after 5 hours of waiting when there was no boarding started at boarding gate we came to know that flight is dealyed by 7 more hours. They provided hotel but it took 3 hours for us to clear immigration and reached hotel and after 1 hours they came to pick us back. there was no support from airlines staff and we were at won. Hotel was just waste because we just use for one hour in 12 hours delay."
Pros: "Well, I missed it due to multiple delays out of Nairobi -- so not much good to say."
Cons: "Delayed. Staff in Nairobi swore up and down that I'd be able to take the bottle I bought in duty free onto my connecting flight in Mumbai, but it was confiscated at customs -- so thanks a lot."
Pros: "Wine selection"
Cons: "Food was just okay in business class"
Cons: "Lack of professionalism,people standing and others had taken luggage space in the plane."
Pros: "customer service was superb entertainment screens and selection was excellent seats were among the best on any airline. The plane was a seemingly fairly new Boeing Dreamliner, very nice"
Cons: "Food was good but not spectaular - not up to Singapore Airlines for example but better than most other long haul carriers"
Pros: "Convenient morning flight"
Cons: "Not enough leg room for tall passengers"
Pros: "Flight was ok"
Cons: "I got my items stolen . My bag was opened and pilfered I have made a report to the airline but still haven't heard anything"
Cons: "My bag was opened and some items were taken out my watch , cologne for men and some Ghanaian currency for my taxi back home"
Pros: "The arrival to Monrovia."
Cons: "Losing baggage for a week."
Pros: "Food and service"
Cons: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."
Cons: "The food was so-so. The flight was delayed. The crew was friendly, but nothing outstanding."
Pros: "I was surprised at how good the food was. Really surprised to run into someone I knew from a previous trip to Kenya. She was assisting a handicapped person, so don't know if she worked for Kenya Airways or the airport. Unfortunately, there was no time to talk."
Pros: "It was a great flight except for food"
Cons: "Choice of dish - fish ( was like rubber) or beef"
Pros: "Ground check-in, onboard staff, plane comfort were all fine and what normally happens. Nice leather seats and space on Embraer plane."
Cons: "At check-in we were told the departure time was an hour late - when I arrived at 2:00am. As I only had 1 hour and 55 minutes in Nairobi before flight to Johannesburg, I was a bit concerned and had to rush from plane to departure gate. Pilot said flight was late due to " plane arriving late", which I think meant - it isn't our fault."
Cons: "I was not informed by either telephone or email that the flight was being delayed by 3 hours until I have arrived at the airport, despite having the customer contact information. Moreover the delay eventually turned out to be about four and a half hours; disgraceful and unprofessional! I no longer plan to patronize Kenya Airways if I can help it!"
Cons: "The flight was 5 hours late, we were not informed while waiting or why it was late. It was very frustrating, especially that Nairobi airport has no free wifi. Kenya Airways is not to the standards of other Sky Team companies."
Cons: "so arrive on KQ flight from bangkok which had been delayed so missed connecting flight to arusha. Then due to a complete lack of communication within the kq staff they made me miss the next connectign flight too and then expected me to wait another 10hrs for the next available flight to arusha."
Cons: "Poor organization regarding flight cancellation - I was stuck in the CDG airport all day long to find out more information and get a hotel voucher. And then next morning, there was no clear announcement regarding a rescheduled flight; the flight was delayed AGAIN. This trip caused so much problem in my work."
Cons: "The entire experience with Kenya air was terrible, from the very poor customer service and knowledge and honesty of the staff, to the flight itself."
Pros: "The flight was not delayed."
Pros: "Crew was nice, seats were roomy"
Cons: "Delayed and missed my connecting flight. Spoke to some locals and they said this is the norm for Kenya."
Cons: "This airline and this flight were horrific. See my previous review for Rwandaair, on the same ticket."
Airlines flying from North Carolina to Lilongwe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Lilongwe
Masks required on board, masks provided on flights from North Carolina to Lilongwe
Social distancing seating
Middle seats unavailable to book on flights from North Carolina to Lilongwe
Testing for antibodies, testing for symptoms for flights from North Carolina to Lilongwe
Waiving of change fees. Search flexible flights from North Carolina to Lilongwe