Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Nice
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Scores according to KAYAK customer reviews
Pros: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."
Pros: "Service was excellent"
Cons: "Carry on baggage size misleading"
Pros: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Cons: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."
Pros: "Great organization, very efficient"
Cons: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."
Pros: "On time. Check in was very easy."
Cons: "We had a huge delay"
Pros: "Food, crew"
Cons: "Comfort seats"
Pros: "The crew was polite and we arrived safely."
Cons: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Pros: "The flight was good. Fairly good food"
Cons: "Made me check my bags on my way back for no reason"
Cons: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Pros: "Fast boarding"
Cons: "The food is the worst there is"
Pros: "Great scenery!!!"
Pros: "Service on Swiss Air is great!"
Cons: "No TSA checkin at Newark."
Pros: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Cons: "The delay to fly was the only issue"
Cons: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"
Cons: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Cons: "plan was late for any reasons...."
Pros: "The service was friendly and efficient. My seat was comfortable."
Cons: "The entertainment system wasn't working properly. It was restarted for me twice, but still didn't work."
Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Pros: "Overall everything was great"
Pros: "The crew was great and the flight itself was fine"
Cons: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Cons: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Pros: "No problems to report. Boston to Zurich in under seven hours."
Pros: "Food and crew were great."
Cons: "Economy is tight."
Pros: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Cons: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Pros: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Cons: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"
Cons: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Pros: "Boarding music"
Cons: "Changed our seats after check in"
Pros: "Nice staff and inflight service. seats were great"
Pros: "Excellent, super-friendly crew, excellent meal"
Pros: "Quiet, staff do not bother you. Seats are big enough to rest."
Cons: "Boarding and sitting takes a bit of time."
Pros: "the food was delicious, the movie selection was great, the seats were comfortable, the plane was chilly but they supplied us all with nice warm blankets, and I prefer it be cold over hot on the plane any day."
Pros: "The crew was amazing, also the service given since it was a long flight."
Pros: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."
Cons: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Pros: "Snack offered was tasty"
Cons: "No USB charger in seat"
Pros: "Professional polite crew."
Cons: "Seats too SMALL Food not eatable"
Cons: "Minimalist breakfast."
Pros: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Cons: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Pros: "The larding was terrible. I came in a wheelchair but am able to walk short distances. I spoke to man at the gate about boarding early and he said he would come and get me. But he did not and I had to push and shove with everyone else as their is no plan. Awful! Service was good. Lots of water and juice brought round in the night of"
Cons: "If you put the seats this close together, with the amount of recline. Once one person on the fligh reclines their seat it forces everyone else to do so. You can't eat if the person in front of you reclines!"
Pros: "crew was great. Food was excellent. Bathrooms in good shape."
Cons: "No internet. Very slim choices for entertainment."
Pros: "The food"
Pros: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."
Pros: "Friendly crew and very professoinal"
Cons: "Old plane"
Pros: "only a short 1 1/2 hr flight but the attendant was wonderful."
Cons: "only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary."
Cons: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."
Pros: "This is the way to fly long haul."
Cons: "Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most."
Cons: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."
Pros: "The seating in upper class is unconventional and uncomfortable."
Cons: "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Pros: "Everything was easy"
Cons: "Business class seats are snug for big people compared to other airlines"
Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"
Pros: "There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Cons: "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."
Pros: "Limited numbers in the top deck, silence, service and deplaning first."
Cons: "Food has to much of an asian slant."
Pros: "Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing."
Cons: "Lack of importance shown to safety of young children."
Pros: "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Cons: "There was a boarding delay but flight still arrived in Hong Kong on time."
Pros: "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Cons: "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."
Pros: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Cons: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Pros: "While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew."
Cons: "Delay in boarding - not clear why. Can never get the wireless entertainment system to work."
Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Pros: "Staff on this flight were excellent"
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Cons: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."
Cons: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Cons: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Cons: "Everything about my experience was HORRIBLE."
Pros: "I could sleep in peace the entire flight and the food. The little care packages we receive with a sleeping mask and ear plugs are also fun and useful."
Pros: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Cons: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."
Cons: "The crew was rude."
Pros: "Very polite and helpful staff."
Pros: "The crew was the best part of my experience, super nice and accomodating"
Cons: "the wifi had subpar performance"
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Pros: "I thought the food was mediocre for business class"
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "Virgin Premium economy offers a great up-grade on economy. Seperate check in (faster), seperate boarding (earlier), better food, service and more room than economy."
Cons: "There appears to have been an increase in cost above that you expect percentage wise. There has been reduction in the quality of the food."
Pros: "Aisle/window seating!"
Cons: "My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets."
Pros: "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Cons: "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"
Pros: "They were were very kind and helpful to all passengers"
Pros: "I liked the food and refreshments and the on flight entertainment was good.."
Cons: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
Cons: "More than one hour delated"
Pros: "great food and service!"
Cons: "It got a little cold in the cabin for a few hours."
Pros: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Cons: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
Pros: "The crew"
Cons: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Cons: "It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired."
Pros: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Cons: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Cons: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Pros: "I liked entertainment options on your phone but at the same time there was nowhere to plug your phone if it ran out of battery."
Cons: "The boarding was good but we did not depart o time which did not cause us to be on time to our destination. It was international flight for almost 4 hours and there was no foodie snacks serve. Only tea or coffee. For a international flight more than 2 hours you should offer something else, soda juices and a snack at the very least. I guess the reason why I am feeling this ways is because I flew with virgin a couple years back to London and was so impressed by he service and the airline and the great quality modern vibe. It was the W hotels of the airlines industry and this time I really want impressed."
Pros: "Getting off the flight"
Cons: "The seat was excruciatingly uncomfortable. My legs went numb within an hour. It was hot and stuffy in board, the head rest kept slipping down and hurt my neck the legroom was tiny and cramped my knees and feet. The jerks behind me shoved their feet in the seat and I was disturbed every rime they tapped their screen. Mine wasn't working well so I had to repeat pressing my screen the entertainment selection was lame. The food was stodgy undercooked glutinous and bland. The snacks were stale and the tiny drink servings were almost pointless. Clint think I'll fly Virgin australia again"
Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Easy boarding"
Cons: "Ensure the entertainment is working not able to watch movies on an eight plus hour flight"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Pros: "Quick Boarding Awesome staff"
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Pros: "Food good"
Pros: "Great service!"
Cons: "Leg room"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Cons: "lost mom's glasses"
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Cons: "My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Pros: "Staff all was good."
Cons: "The food was terrible. Turkish airlines used tp have great food. I understand the cold sandwiches are because of Covid but they could have been much better."
Cons: "The temperature was around 18 degrees.i asked several times if they can adjust it to normal the crew kept saying we will ask to pilot etc.no improvement. While facing covid i dont want to get cold!! Secondly no one checked for covid results while boarding and/or on check-in kiosks.i asked during boarding why they are not checking the reports the answer was they thought we had been checked during check-in.totaly fiasco and no alignement.i didnt want to get in a plane people with covid!!"
Pros: "The crew were super patient there was a traveller was so irritating kept complaining about everything and ,moving from one seat to another even insulting the crew but they never lost their cool I thought that was wonderful .i learnt something."
Cons: "If a tooth paste and brush was provided in the little pack it would have made life better."
Pros: "My sleep"
Pros: "After we missed our flight, we were provided with terrible customer service."
Cons: "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
Pros: "Some crew was attentive, others were not. Piloting was good"
Cons: "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."
Pros: "Staying overnight in Istanbul because of the 8 hours delay."
Pros: "Food, entertainment system were very good"
Cons: "Every stage took way too long. An hour to check in. and an hour to pass security. And the flight was obviously late."
Pros: "Food, new plane"
Cons: "Poor boarding process"
Pros: "I don’t like any thing take them over 5 hour to take me to the hotel"
Cons: "Everything I don’t like I don’t think so I will fly for free even"
Pros: "The crew were all very nice and the food was good."
Cons: "The AC never seemed to work well...on the entire 10+ hour flight...so, that was pretty miserable. Especially sitting on the tarmac for 2 hours waiting for a mechanical issue to be fixed. That was bad."
Pros: "The plane was too hot"
Cons: "Plane too hot"
Cons: "At boarding they went in two stages. First stage they called people to board by category first people that needed more time then families with small children etc. HOWEVER, the put all of us in an intermediate room and the door to the gate was closed. They passed everyone so when the gate door opened everyone were trying to get to the gate and there was no order. That was stupid to say the least. Turkish could have waited the couple of minutes needed to get the gate open!!! and save the hassle!"
Pros: "Food, leg room and entertainment options, plus the service"
Cons: "Narrow space between seats"
Cons: "I was disappointed that the two female flight attendants on my side (seats A&B) did not come across friendly, and any request appeared to be a bother. At one point I requested bread and butter, the flight attendant seemed annoyed and said if she can find some, and never came back to me. I went to the galley, where a male flight attendant was working on something. I requested some bread and butter from him, was met with s smile, and was able to locate a roll and butter for me in under a min. Please note, I do not think this was a gender issues, it just happens to be the situation with this case, and I specified it as I do not know the names of the flight attendants, but the airline should be able to identify who was working the different sections."
Pros: "Service was great"
Cons: "The seat was very tight and behind me was kid that make messy and noisy to much , and one of the women was smelling very bad"
Pros: "Movie options were good. Even though I didn't use it, they offer 2 checked bags for free in the economy class compared to the standard 1 that most airlines give."
Cons: "Nothing specifically. It was a pretty standard flight experience."
Cons: "The worst airline I have ever flown with, worst disruption management. No care for customers."
Cons: "The food was a bit tastless"
Pros: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Cons: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Pros: "The seats reclining not only the back. The food very tasty."
Cons: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pros: "Timely departure and arrival. Excellent landing. Helpful crew."
Pros: "I was very impressed that I am already looking to travel again with the airline on my next travel!"
Cons: "More staff to ease boarding--a passenger tripped and was "run over" by other passengers"
Pros: "Service and food is good, crew is helpful"
Cons: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."
Pros: "Food, no delays, entertainment, price"
Cons: "Wi fi"
Cons: "Business class seat was flat but slanted."
Pros: "not much"
Cons: "flight delays, lost bag, did not get delivered for over two days"
Cons: "The "Pasta-cheeze" meal on TK 31 was horribly bland, reminded me of the gruesome meals I had on United Airlines. I was totally shocked, because all other meals were excellent."
Cons: "I had a problem and I was not able to fly. I bought insurance and I tried to contact them, but they denied my request and I would definitely recommend to remove this option because it doesn't give a good image of KAYAK. If I want to trust this application, I have to be confident to use the services and I service from the insurance was fake. I tried to reach the airline to cancel my ticket and they said it's not refundable. Therefore, I would definitely recommend showing refund options when selling tickets. I lost every penny I spent because I was not able to fly. I am sure that my message is delivered now!!!!"
Pros: "Crew was generally clean and professional but not necessarily super alert."
Cons: "They did not regulate seating ruled well enough which led to others in the plane wondering around drunk during seat belt on moments and falling on me twice while I was trying to sleep. Not only was that frustrating but it is not safe to have people up and about when the captain requests seatbelts."
Cons: "The veg food is quiet bland"
Pros: "Delicious meals, friendly crew, good selection of entertainment."
Pros: "Great smooth flight, good food, good movie selection."
Pros: "Food and entertainment options are good"
Cons: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Pros: "Best entertainment system I have seen on a flight, bar none. Appreciated the USB port for charging"
Cons: "Transatlantic flight had smallest seat I have seen on a long-haul (fine on the shorter leg)."
Pros: "very nice and friendly cabin crew that gives a great service. many new movies , music.. etc..very good entertainment! the seats are comfortable. the food was taisty"
Cons: "the bording took too long"
Cons: "Staff was rude, was so bad cannot even use word customer service to describe it"
Cons: "Flight wasn't full but they packed the front of the plane. I finally moved since there was a huge man in the middle seat. First seat I move to, the woman thought she owned the entire row. Guess she bought a business class seat and the flight attendants moved her to her own row. Everyone else who had a row to themselves followed suit. I finally find a seat but it wasn't was attached correctly and was falling off. Was uncomfortable to whole 10hrs."
Pros: "There was a lot of service. The crew were attentive or helpful if asked."
Cons: "We boarded the plane and sat for two hours on the plane without taking off. Then we had to all get off the plane with all of our luggage and wait on a hot bus until we could get back on the flight. It wasn't explained what was going on or why we had to do that and it made me late for appointments I had back in New York."
Cons: "time was to long between planes"
Cons: "The A/C in the cabin was not working properly and for the first 2 hours was not even working. I had a hard time breathing, I was sweating and felt like I was going to faint. Eventually it worked better, but was on and off during the flight. It was unacceptable to let the plane go with the A/C not working properly. They even tried to blame it on the engines, that they had to work in full to get it going. I've flown hundreds of times and this is the first time I encountered anything like that."
Cons: "Got lucky to be alive after the flight"
Pros: "This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!"
Cons: "If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!"
Pros: "New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job."
Cons: "I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue."
Pros: "The flt attendants were very good but not exceptional. The entertainment screen was the best I have experienced. Coach was as cramped as every other airline I have flown. Seats were not very comfortable. Food was delicious."
Cons: "Lufthansa, (and all other carriers) need to remove a couple rows of seats in economy class and give passengers the space they deserve. Seats on international flights need to be more comfortable also."
Cons: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."
Pros: "The crew was fantastic, never bothered sleeping people, and had a great trip."
Cons: "Nothing, best transatlantic flight I’ve had so far honestly."
Pros: "Care was amazing plane was spacious and new lots of entertainment"
Cons: "Food could have been better"
Pros: "Clean and comfortable airplane"
Cons: "Entertainment wasn’t working the entire flight"
Pros: "Flight was in time with no delays. Arrived in Germany early!"
Cons: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Pros: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Cons: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Pros: "Very good customer service on flight. Love the way they treat their customers."
Cons: "Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else."
Pros: "The crew was amazing, courteous and very prompt. The airplane was very clean and comfortable. Very comfortable flight."
Cons: "A seat in first class would have been even better"
Cons: "A little bit turbulence"
Pros: "Good service overall. Great crew."
Cons: "Nothing in particular."
Pros: "Great reminder. Perfect communication about dalays etc. I will book through Kayak again"
Cons: "No entertainment"
Pros: "We paid extra $200 round-trip so that my 6’4” tall husband and 6’2” son could have extra legroom. There was at least an extra foot of space between the end of their knees and the reclined seats in front of them. Wow. It was worth it! We had the aisle behind business class, and with only 3 middle seats vs 4, even our aisles were comfortably wide. The seat comfort has improved greatly from past flights on Lufthansa. The small pillows at each seat were comfy. We liked that the silverware was actually metal instead of plastic - nice! Loved loved loved the free good quality alcohol! Air temperature felt comfortable to us doing the entire flight – normally these flights are freezing cold."
Cons: "The food was so-so. Not shocking - but you asked. At least the rolls were tasty & we loved that true unsalted butter was provided!"
Pros: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"
Pros: "Food & entertainment were good;"
Cons: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"
Pros: "almost hrly refreshments courteous crew calm demeanor"
Pros: "The snack/ breakfast was not very good"
Cons: "Long flight"
Pros: "Using United with two flights a day out of Charlotte. A mistake. This is not the first time we had problems with United out of Charlotte. We missed our other flights and sate still in Washington and will lose a day of our vacation. United wouldn’t give us a voucher since it was supposedly weather related so I had to spend additional $100 for a room in DC."
Cons: "Do not use United out of Charlotte they have the worst customer service. With two flights a day you have no options. The other thing is there flight to Washington is so late you can’t switch airlines."
Pros: "Everything worked very well."
Pros: "Friendly crew and great food. Didn't have to wait long to be boarded."
Pros: "food was above average drinks were provided often entertainment selection was great staff was well mannered and smiling"
Pros: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Cons: "4 hours delay"
Pros: "On time"
Pros: "Food was good. Flight attendants were good."
Cons: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"
Pros: "Short flight with efficient service and coffee"
Cons: "Too uncomfortable for sleep, but that’s every economy flight now."
Pros: "No problems and great food service"
Pros: "This was my first trip to Europe and I flew Lufthansa. They really have it together on this airline. From the two meals served to the alcohol option I didn't choose, to the entertainment options on the screens to the attendants onboard. I can't find one fault with this process. I saved hundreds of dollars through this site! I'm currently only to my original destination and will update when I've returned to American soil."
Cons: "I wish I had a foot rest like those in first class, but then I understand why I don't."
Pros: "Crew did a great job making up time for late start"
Pros: "The Lufthansa flight from Charlotte to Munich and then toMumbai was excellent. Punctual, Food and the Service was good.the"
Cons: "The Air India did not transferred my luggage when I reached there midnight. The Air India Ticket counter opened at 2:30 AM only then they booked my luggage to Bangalore. The luggage was handled very poorly and they broke my Golf Carrier which I bought for $350 in September of 2016. The Airlines wanted to settle for $15 compensation."
Pros: "Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people."
Cons: "Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through."
Pros: "It’s amazing. Fast and comfortable."
Pros: "Easy checking"
Cons: "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times. Said drinks were over specially scotch."
Pros: "Service was exceptional and prompt"
Pros: "On my way to meet my granddaughter & took Lufthansa flight! Very satisfied with the overall. Crew very friendly, helpful & knowledgeable. Smooth flight & super landing in Munich!!!"
Pros: "The Lufthansa crew is always wonderful as always."
Cons: "screaming and kicking child behind my seat, with no way to "escape". I had a severe cold and that was certainly not something I needed, I tried to get some rest, but that was impossible. The seats are getting smaller and smaller, hardly any legroom whatsoever. Also, what I had planned on bringing on the aircraft as carry on (which was my work equipment, tablet/printer etc), I had to check in as luggage because it was "overweight" meaning more than 8 kg and pay ADDITIONAL $200 (in addition to the $100 I already paid for one suitcase). I've seen many passengers with "heavy" carry on, which they were apparently allowed to bring into the cabin without any problems. I had never had to pay for any carry on, and I am seriously considering using another airline for future business travel."
Pros: "Best international flight I have been on. Staff was very accommodating."
Cons: "The wifi was not working, but we still had in flight entertainment."
Cons: "Late one hour. Apparently equipment failure"
Pros: "Outstanding service in cabin service, on time, legroom in economy."
Cons: "Seats a little hard. Very good instead of great."
Pros: "I love how Lufthansa has always been on time for me. That is why I fly with them when I can."
Pros: "See above"
Cons: "Crew members were awful and rude and unhelpful. I landed in Munich and had to run to my next flight and when I asked a Lufthansa staff for help in making my connecting flight he turned to me and said "I don't care-this isn't my problem" upon finally making it for last boarding call to my next flight the staff were rude and unhelpful-I was so stressed I literally had a stomachache and felt completely unwelcome."
Cons: "The special meal I got was not the same as I ordered."
Pros: "There was plenty of room (even in economy), good food, and a friendly staff. I enjoyed having my own TV screen where I could watch movies and listen to music. I've traveled to Europe several times and Lufthansa is the best airline!"
Airlines flying from North Carolina to Nice have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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