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The seat had a hard bar along the back edge that was uncomfortable, but the legroom made up for it.

The agent at check in was very cordial and gave me seat 4a with nobody beside me as I asked if possible

Seats not as comfortable but understand as it was a smaller plane/ short flight. All in all, I’ve never had any issues with Porter. Great company to fly with

A few improvements: 1. No signages at the airport that the porter airline was a codeshare and i could check-in at American counter. 2. Crew at the gate said they couldn't change my reward to Alaska - despite that being done previously 3. Despite there being many open seats, i was assigned a seat at the very back near lavatory, last row. Fortunately, the pilot wanted more people moved up so the flight attendants moved me up. It seemed very odd to have been stuck in last row with very few people nearby..

The flight booking code given by Kayak was not the correct one used by the airline. I had to call to get the correct one. It was never sent to me. Totally unacceptable!

3.5 hr delay for a 1 hr work flight. No information as to why the delay until 20 mins before boarding.

The flight was fine see earlier note for the problem

The staff is always great. Just the fact that our flight was the only one delayed from Halifax when all other carries were still flying. It happen a year ago out of Toronto as well. All others were flying but our flight got cancelled 1 hr before the time of departure.

Chaotic boarding, but mostly my issues are with Toronto airport

Tight transfer in Montreal. (15 min) However, we made it, as did my luggage.

My flight was so delayed I would’ve missed my connection and had to cancel my trip

Leslie the gate agent was incredibly helpful with helping me get on an earlier flight! I saved several hours of airport time thanks to her, and she made the process easy and quick.

Crew completed ignored our aisle when giving snacks and coffee

the flight got cancelled - few hours before the departure time - no time to change

Awful. There was an unexpected delay of nearly three hours because there were not enough flight attendants. I understand this is likely due to FAA regulations; but in that case, Delta should coordinate with smaller airports such as RDU to have extra flight attendants on the ground and "on call". In addition, this was the second 2-hour+ delay to Boston on this route in one week.

No food or drink, Not much conversation with crew. They didn't come through to check on people. There were no charging stations or wifi to watch movies. It was like being on a bus in the air.

This flight was originally delayed by ~45 minutes; which is fine. However, there were additional delays due to late offboarding of the prior flight, unclear issues with the boarding process, delays on the tarmac, and exceptionally long taxiing. None of these issues were communicated proactively. Additionally, the flight had exceptionally rough turbulence, which led to a very uncomfortable flight and no traditional beverage service. Again, this is understandable, but it was not communicated up-front by the flight team.

Easy on easy off and the staff onboard were wonderful. Left on time, arrived a bit early.

No entertainment on flight, no food service, could not connect to WiFi

Did not get a vegetarian option in 1st class and the video was not working.

On time. Carry on and personal bag was accommodated on the plane. Entertainment was accessible without bringing own device. Whole can of juice was provided rather than a pour.

I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.

Delay and keep changing gates. I have to run around from B to C then to E.

Boarding was a little difficult. The gate area at O'Hare was very small and crowded due to multiple gates in the area. Could not hear the intercom, so had to rely on signage to see when my group was boarding and the signage was blocked by passengers standing in the gate. Flight was great and we arrived in Montreal on time.

When I booked it on Kayak it aaid that I wasn't allowed hamd luggage. I called United Airlines and it took them 6 minutes to figure out if I was allowed free hand luggage. Surely something that simple they should be able to tell me instantly.

Liked nothing. As per previous segment it was delay delay delay.

Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.

Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.

I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.

We left really late. Things that were out if anybody’s control I guess.

There should be a visible sign of Air Canada, because I walked all around and I didn't notice where was the desk, I was in a rush for the time because it was very difficult for me to find the D gate.

Older interior meant less luggage storage space. Service was good. I was in business class. I receive better service from other carriers

Great, the item that impressed us. The most was the fact that some of us were gonna have a tight connection and the crew invited those people with the tight connection to stand up and leave the plane early. Great idea and it worked for us

All went smoothly from Miami to Montreal from boarding to arriving to Montreal. Flight left on time and arrived on time.

It was pretty good. It was my first time using the airline I believe but it was a relatively pleasant experience.

The gate and flight crew were very responsive and professional. They went out of their way to make sure this senior had a good flight.

Liked they had tv screens on plane but no service for drinks and a snack when other airlines do

I will never fly with Air Canada again. Our flight to Montreal to Munich was delayed. We missed our connecting flight to Marseille and we’re stuck in Munich airport for 11 hours. I will never fly Air Canada or Lufthansa again.

Missed connection by a couple of minutes. I’m hat was followed by 2.5 hours in line for a hopelessly overmatched customer service desk that actually closed after 75 minutes and directed us join the back of another one at the other end of the terminal. Gross and truly remarkable levels of incompetence with Air Canada. Buyer beware!

There was a 1 hour delay on the return flight but it was caused by ATC restrictions in Montreal. One of 2 runways was under repair.

We waited over 30 minutes for a gate in Chicago and more than 15 minutes for the doors to open. Cookies were missing from the menu.

Seats were the worst i ever experienced — narrow, hard, no leg room and a long flight

As per usual for my flights with American Airlines, One flight was very delayed and caused me to miss my connection and they moved my flight to another day. I called customer support and was moved back to my original day but different flights. My layover flight was delayed by an additional 30 minutes while the flight crew confirmed that the plane was airworthy. Ultimately, it is less hassle to drive 10 hours than to fly 6 hours with American Airlines. I recommend my friends and family to hitch hike over taking this terrible transit.

Delayed and WIFI was not working for most of flight.

To many flight at the same hour...no respect to handicap....

We were delayed in CLT for 4 hours for mechanical issues resulting in us not leaving till 1:30AM and landing at 2:30 AM, so getting home at 4AM. The crew at the desk had no answers and provided very little information. I received a food voucher via email/app however there were no food places open. Even the walk up and scan your own places did not accept the QR code. I know mechanical issues occur but better communication would have made an unfortunate situation less frustrating.

There was no service on the flight even though there was no turbulence or any other issues on the flight. Nobody greeted at the entry or leaving the airplane, staff crew looked annoyed and not helpful at all.

Was a normal flight but it was delayed, and there wasn't an explanation.

a321 business class not up to transcontinental & international flight standards

I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.