Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Santiago de los Caballeros
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Scores according to KAYAK customer reviews
Pros: "The flight was okay but then they lost my bag and have not been helpful"
Cons: "They lost my bag that they made me gate check!!!"
Pros: "Crew as great and very accommodating."
Cons: "I responded to an emergency during flight descent. The crew was great but EMS did not pay any attention to me when trying to report off. I had important patient information and they didn’t listen well. I am a trained emergency and cardiac care nurse for the heart attack team, disappointed in EMS."
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Pros: "Professional & on time"
Cons: "They needed to run the air conditioning more during boarding. It was hot & smelly."
Cons: "Delay of 1.5 hours. Plane showed up late and then was further delayed when they realized the toilet was plugged up. Ridiculous."
Cons: "Flight was cancelled by Jet Blue for no apparent reason and I was rebooked for 2 days later, which would result in missing the flight from BOS to Malaga on TAP Air Portugal. Getting the run around from all sides about a refund, especially CS Airfare, who have lied to me several times already."
Pros: "Delay. Poor overhead storage"
Pros: "Everyone was very nice"
Cons: "Staff was very informative."
Pros: "Hadn't flown jet blue n years. Plane delayed over 2 hours without a good explanation given. No offer of a voucher to compensate for this major delay. Not flying them again if I can help it!!"
Pros: "The service"
Pros: "Plane was on time, clean and we arrived in NY early."
Cons: "Pls add NA Option to grade as didn’t view entertainment or have a snack."
Pros: "On time and courteous staff."
Cons: "THIS WAS CANCELLED AT ALMOST THE SAME TIME IT WAS BOOKED."
Pros: "Swift boarding & attentive staff members. I'd like to commend xiomara on a job well done. She was very kind, polite, caring, personable & helpful. She infused humor in conversating with the passengers & made the trip very enjoyable. JetBlue needs to do whatever is needed to keep her."
Cons: "It was all good"
Pros: "Excellent I felt very comfortable and happy"
Cons: "Just the food"
Pros: "the attention of the staff"
Cons: "La turbulencia"
Pros: "is how comforting that the pilot spoke to us in a generous + friendly way \ 'twas reassuring as the flight attendant seemed disinterested + less able to exude a fruendly manner / I get it - short trip, wknd which she may wish she had had off BUT there may be one person really uncomfortable+not travel savvy that she couldve noticed...Also why review soda+salty snax?"
Pros: "comfortable-best flight in years"
Cons: "why no charge for carry on overhead? this activity is disruptive and slows everything down."
Pros: "Staff was nice."
Cons: "Couldn’t get internet to work."
Pros: "I loved Zach. He made me laugh and he was so excited about life. He loves his job and he deserves a raise."
Pros: "Free Internet"
Pros: "Courtesy of Staff"
Pros: "Efficient, timely, smooth flight"
Pros: "There was turbulence and the pilot warned us ahead of time and he was so nice and so funny!"
Pros: "The efficiency and helpful staff was just great."
Pros: "It was fast and got there on time"
Cons: "Wi-Fi was poor"
Cons: "Flight was delayed"
Pros: "Best crew and flight experiance I have had flying in the CONUS in years!"
Cons: "Itwas too short and I could not enjoy it longer!"
Pros: "Amazing staff at the ticketing counter. Very pleasant and patient."
Cons: "Deplaning took too long because too many passengers placed their carry on bags over other passengers’ seats. This caused bottlenecks."
Pros: "Plenty of legroom and I love the fact that I can check a bag for free. In fact, I had much more legroom on my Jet Blue flight than I did on my American flight from JFK to FCO!!!"
Pros: "Economical with VIP customer service."
Cons: "My bag got damaged"
Pros: "Everything was fine. The ticket agents were very helpful."
Pros: "Everything was good. No complaints"
Cons: "Departing 2hts late"
Pros: "On time (actually ahead of schedule0; really appreciate boarding from the back to front, so logical."
Cons: "Free coffee would have made it excellent!"
Cons: "Bad AC"
Cons: "Delay. Having to board and unboard."
Pros: "beats all other airlines!"
Pros: "Everything specially the crew members.very happy respectful ."
Cons: "The service friendly"
Pros: "I made it safely"
Cons: "Without any apparent reason flight was delayed for one hour, we were not informed of the delay. I requested a meal and then was informed it was not available in the flight,requested headphones they were never brought to me."
Pros: "Muy buen servicio y puntualidad"
Cons: "So professional during this pandemic. I felt safe the whole time. Slept like a baby, the flight was so smooth."
Cons: "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
Pros: "Slept the whole way. Served wine."
Cons: "Seat wasn't comfortable"
Pros: "Good in flight entertainment."
Cons: "More refreshments for longer flights."
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Pros: "No delays. Easy boarding."
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Pros: "Clean Washroom"
Cons: "N A"
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Cons: "Our itinerary was canceled"
Pros: "The crew was great."
Cons: "The price of my ticket"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "I missed my flight due to Tsa"
Pros: "Late as usual"
Pros: "No air conditioning. Sat at the terminal in 95+weather, many elderly on the plane in hot weather. Attendants said oh well well at least your not in the back of the plane. Also intercom was set to blaring with a high pitched squealing sound."
Pros: "Everyone is working the gate and on the plane were amazing!"
Cons: "The fact that I couldn't change flights on the day of travel"
Pros: "Great service"
Cons: "No complain"
Pros: "Excellent seat assignment good leg room plane on time staff friendly"
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Nothing... no movie, no food, just awful."
Cons: "I decided to cash in some miles for first class, what a waste. Never book first class on delta flying a short route, it’s just not worth the money. The flight attendant had the ATL attitude, if you know what I mean."
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "Flew in First Class. Felt very pampered"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Pros: "The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!"
Cons: "The food could be better."
Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Pros: "On Tim and friendly"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Pros: "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
Cons: "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
Cons: "Missed connection"
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Pros: "Customer service very courteous and friendly."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "That I missed my son graduating from the Air Force"
Pros: "Everything else good."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "Fast boarding and short time from gate to take off."
Cons: "Not much."
Pros: "Everything was on time & comfortable."
Cons: "The cold I caught on the way to my destination, but, Oh well. Such is life."
Pros: "Nothing, no food or water, couldn't get on the wifi"
Pros: "Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members"
Pros: "The crew was great"
Pros: "The middle seat was left unoccupied to ensure social distancing."
Cons: "The sound wasn't working on the 2nd leg of my flight so I wasn't able to enjoy the music."
Pros: "The flights were on time."
Cons: "It’s disappointing AA doesn’t recognize Veterans’s along with active duty during group 1 boarding. Some of us have served over 20 years and participated multiple wars. It would be a nice gesture."
Pros: "The crew was very nice and helped me with what I needed."
Cons: "Muy bueno el viaje y las atenciones"
Cons: "Seats and screens, usb charging points"
Cons: "Foods and movies"
Cons: "All of my flights were delayed"
Cons: "Free lugagge for veterans. We have made our sacrifice."
Cons: "traffic made lose this flight. Had to change flights. Can not get connection flights with one hour difference between connections"
Cons: "I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me..."
Cons: "Ticket agents were horrible at FAY. Worst I've seen."
Pros: "Smooth flight"
Cons: "Tight fit for 6'3 male"
Pros: "Good movie"
Cons: "Seats too little space"
Pros: "Operated by American Airlines and the crew was polite and attentive."
Cons: "Economy Class is a Beat Down, but what are you going to do?"
Pros: "The crew made a real effort to make everyone comfortable."
Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Cons: "Delayed for three hours due to weather"
Cons: "Never knew flying domestically with a company named American would be so impossible. A true joke. Never had such difficulties traveling about. Super unsatisfiee and will not be traveling with them again. I urge everyone considering to purchase other airlines as well."
Pros: "Nice crew"
Cons: "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."
Pros: "On time, good service."
Pros: "Friendly, efficient"
Pros: "Timely and comfortable flight"
Pros: "Made every effort to make up time lost. Ice cream treat was nice. Appreciated express transfer help between flights which were a bit close because of delay."
Cons: "Delay leaving London due to sensor malfunction. Did not care for hot savory pastry."
Pros: "Lots on in-flight entertainment."
Cons: "Nothing, I pretty much just slept the whole time."
Pros: "Cookie hehehh"
Pros: "The plane"
Cons: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Pros: "Quick boarding"
Cons: "No food or beverage service"
Cons: "Completely ignored for beverage service"
Pros: "Tthe crew was very friendly"
Cons: "No food"
Pros: "Free in flight movies"
Cons: "Nothing in particular"
Pros: "On time dep/ arrival"
Cons: "Incompetente of Ground agent. Uninterested flight attendants in business class. Luckily it was a n In revenue ticket. Would never pay for that level of service."
Pros: "Everything went smooth. We had to wait a long time for take off but the captain tried to keep us informed and the crew was informative and friendly."
Cons: "The wait was difficult."
Pros: "On time, smooth check in, great customer service at the gate and on board."
Cons: "Snacks should improve"
Pros: "How friendly the staff at the gate always are."
Cons: "How lazy and unfriendly the staff at the ticket counter in LA are. I really hate that they make you check in yourself PLUS print out your own bags tags while they just stand there looking at you. What a waste of time and my money paying to be on this flight!"
Cons: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Cons: "Rude staff sarcastic"
Pros: "Great crew. Everything was on time."
Cons: "An older plane without an entertainment screen"
Cons: "Flights that long should have on board entertainments and food"
Pros: "Person at the ticket desk was nice and helpful"
Cons: "Not enough people to help all of the travail let's"
Cons: "no food"
Pros: "The service"
Cons: "The delays"
Pros: "They made up for the time lost"
Cons: "Well we were suppose to leave at 1230 on flight 125 to Santiago August 11, and we didn't leave until almost 2 pm and they didn't tell us why we were inside of the place without any notice, and only gave us water while we waited it was my first time flying with AA and maybe last"
Pros: "Everyone was friendly, the flights were on time, the food was great."
Cons: "There was very little leg room and few entertainment choices."
Cons: "5 out of the last 6 fights I've taken out of Fayetteville through Charlotte to Houston, or in revers, have been delayed in some way. It has made me miss multiple connecting flights with the last one making me stay an entire extra day. Very unhappy with the service."
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Cons: "Wifi. Cleaning out back pocket of seat"
Pros: "Not much."
Cons: "My baggage got lost. Don’t lose it."
Pros: "All was perfect!"
Cons: "Overall, flawless"
Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "Quick and smooth"
Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."
Cons: "Poor food for the price"
Pros: "I slept most of the way"
Cons: "They were out of the crackers & cheese snack"
Pros: "Advance boarding for veterans"
Cons: "Multiple delays on departure due to traffic."
Cons: "We had to turn around from the runway to refuel because of rerouting. Added almost 2hours. We only had 1 round of complimentary snacks."
Cons: "I had a basic economy seat. Even though I had seat 7D I was zone 5 to board. Because I was basic I was not permitted to bring a bag. I wasn't able to check in. I had to go to the desk to prove I didnt have a bag to check. When I got on the plane because I was zone 5 there wasnt any space above for my personal item and the staff was rude and unhelpful. Never again."
Pros: "The lead flight attendant was great. Great sense of humor and very informative."
Cons: "baggage delivery time at SFO is so far behind other airlines"
Pros: "Boarding was smooth, flight was in time."
Cons: "Entertainment cost $5.99 per seat .. which is high."
Cons: "I miss my appointment at 1:30"
Pros: "Emergency seat spacing"
Pros: "The snacks that was given"
Cons: "There was a delay leaving and while we was in the air."
Pros: "The United agent's help on Saturday morning from Savannah was excellent."
Pros: "Smooth and very friendly flight attendants."
Cons: "Videos of procedures are so unrealistically calm."
Pros: "Friendly service."
Pros: "First class was fine - nothing too special"
Pros: "On time. Service was good"
Cons: "delay too long"
Cons: "Bad service,the plane no tv"
Pros: "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
Cons: "I was starving and literally dehydrated. I was so thirsty."
Pros: "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
Pros: "Ifot like tga ser vive"
Pros: "The way home"
Cons: "The way to NC. Flight attendant rude."
Pros: "It was great"
Pros: "New aircraft and smooth ride. Good attendants."
Cons: "My fright get canceled twice! So upset"
Pros: "It was quicker than expected."
Cons: "The staff was somewhat rude to other passengers when boarding."
Pros: "Fast travel and easy boarding"
Cons: "Seating is uncomfortable and no free WiFi"
Cons: "Video screen did not work"
Cons: "Pilot landed us very hard in good weather."
Pros: "Nice and quiet for an early morning flight. Just wish the tv was free the whole time since it was such a short flight it wasn't worth the $$$"
Pros: "fast boarding & exiting the aircraft."
Cons: "restroom smelled."
Pros: "Great price and comfortable seating. Also friendly staff"
Cons: "No complaints"
Cons: "Almost everything"
Pros: "Everything went how it should."
Pros: "I liked the entire flying experience. It was ideal. Best part to me was the pre check and not having to go thru the line. Flight left early, arrived early, I had a middle seat and it was comfortable."
Pros: "The free programming on your personal device"
Cons: "Drink (Alcohol) options could be better"
Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"
Pros: "On time"
Pros: "Short flight , every thing was good f"
Cons: "Flight was likeable short flight"
Pros: "Friendlier attendance."
Cons: "Small glasses of water were offered very infrequently. Needed much much more"
Pros: "Yes very good"
Cons: "More free drinks"
Pros: "Crews friendly"
Cons: "More choices purchases"
Pros: "Everything nice"
Cons: "The space was nice plus it wasnt Many people traveling but it was a bigger plane"
Cons: "When I pay for a seat, I should get the entire seat. Because I am small, and seated next to a giant person who didn't upgrade to a size appropriate seat, I was forced due to full flight to endure the flight in 3/4 of my seat. I felt that if I were a larger MAN, they would have MOVED ME to another seat. They could have had this guy sit in the row behind with a Mom and a 4 yr old which would have been simple fix and not a safety issue for trying to exit my seat or row with this guy in it nor uncomfortable for the two woman sandwiched with him in middle seat."
Pros: "In addition to price, I was assigned an aisle seat without paying extra"
Cons: "This Florida base crew at most was average compared to the crew assigned on my flight out of Baltimore. Maybe because it was an early morning flight."
Pros: "Zero point zero. Not worth the money spent."
Cons: "Totally not worth the money. Don’t F yourself over."
Pros: "Boarding was efficient"
Cons: "I had heard lots of bad about Spirit's lack of on time arrivals ... this one kept getting pushed back until we were leaving over three hours late. The seats were extremely uncomfortable"
Cons: "Great quick flight and great price"
Cons: "It was the most uncomfortable plane ever, had to pay $50 to bring a carry on, and the first flight was so late I almost missed my connection."
Pros: "Price looks great but the service is very bad Fight attendance are good . Plane crew are very helpful and dedicated ."
Cons: "Fees are too expensive for languages and to change your reservation Had to get a new ticket with American airlines to get to my destination Spirit did not have time to work with us . We were a group of 9 involving kids ."
Pros: "The low price!"
Cons: "nothing really"
Pros: "Ala carte - you pay for everything Delayed due to mechanical issues, KEPT THE DOOR OPEN. watched a movie Mobile/Email notifications Both crews were great"
Cons: "Ala carte - you pay for everything Delayed due to mechanical issues Computer systems went down both ways at the different airports"
Pros: "I need a refund."
Cons: "Your personnel made an error in which they were unable to locate my flight reservation, causing me to miss my flight. Never flying Spirit again."
Pros: "THIS AIRLINE IS THE WORST EVER.. YOU GET WHAT YOU PAY FOR MY MISTAKE WILL NEVER HAPPEN AGAIN"
Cons: "SPEND THE MONEY AND FLY DELTA OR SOME OTHER AIRLINE"
Pros: "Boarding was fast."
Cons: "Seats sucked. No drink service"
Pros: "When I got off the plane."
Cons: "The fact I paid over $100 for bags fee, seats were uncomfortable no room in plane, I was never fly with this airline again. That's what happens when you "try" to save money.."
Pros: "very funny crew"
Cons: "smelly and cramped."
Cons: "All their flights were delayed that day, so my red eye flight ended up "really" delayed. I waited 4 hours in the airport and the the flight was delayed by over 3 hours as well. Then after all of that, they offered not even water (for free) on their four hour flight. I understand delays happen - but consider offering a little something to your customers when this kind of event happens!"
Pros: "The fact that we arrived safely."
Cons: "Staff. Lack of information. Customer service. Etc etc"
Cons: "I know you have to make money other than air fare. Like carry on luggage. If you would make the Carry on at a much lower rate, you could have the protencial to make a very good cash windfall!"
Cons: "The flight was delayed I missed my next flight and had to sit at the airport for 14 hrs"
Pros: "Eventually arrived safely"
Cons: "Uncomfortable seats"
Cons: "The seats were very small and so uncomfortable! I've never been so squished on a flight. Also, the crew was very rude and giving attitude to everyone, even for the simplest of questions. The flight was delayed for 3 hours and then we had to taxi around for almost another hour."
Cons: "it's was delayed for almost 6 hours"
Pros: "Only the purchase price"
Cons: "Seats are super small and service and gate check in is always rude, just awful"
Pros: "Hope it's not late too"
Pros: "Flight was on time. Boarded fairly quickly and was smooth. The staff was fine and friendly."
Cons: "The plane(at least my seat) was dirty. There were what seemed to be good smears on the window and something smeared inside of the pocket under the tray table."
Cons: "Almost missed flight because crew did not properly handle our check in. No communication was made to us regarding Spirit Airlines not having TSA Pre Check. This influenced our arrival time, so in combination with the poor service at the check in desk, we almost missed our flight."
Pros: "The prices"
Cons: "Customer service is awful and the seats are bad"
Pros: "I liked ability to upgrade seats. Good crew."
Cons: "1st time Spirit customer did not like paying for checked bag when I didn't check a bag. All potential charges should not be a surprise."
Pros: "We got there."
Cons: "You buy a ticket however you still have to pay for a seat. Your luggage can only be 40lbs or they charge you $$$$$. We will for sure never fly them again. Totally paid as much if not more than any other carrier."
Pros: "Had empty seat next to me which I haven't seen in many years. My first experience with this airline was unpleasant, however - this time was a lot better. my biggest complaints are with the airport and gate locations. To have 100 people waiting at a gate with 5 chairs is still something I'm trying to understand."
Cons: "No free drinks - not even soda, flight delayed 30min, very few chairs in gate area at airport"
Pros: "It landed"
Cons: "Everything else"
Cons: "They charged my 65$ for a carryon bag. Something they didn't even mention when I got my ticket. There is no complimentary beverage service. You have to pay for water. The flight crew was extremely rude on both flights I took. The reday eye they talked loudly the entire time not allowing passengers to rest."
Pros: "flight was delayed"
Pros: "I could buy the exit row."
Cons: "Gate crew was uninformed as to why our flight was delayed and could n't get that information. Boarding process was very slow given we were already an hour late."
Pros: "Our one flight attendant (a blonde female) was funny and made the flight very enjoyable. Also, she was very attentive and helpful."
Pros: "There was more room than the other plane."
Cons: "This was my first time flying an international flight. The attendant that was speaking over the intercom in Spanish could not be understood. I believe its really important to understand what information is being given. We were flying to DR which is a Spanish speaking country so it would make sense to have a fluent not just learning Spanish speaker attendant. When she passed out the customs paper for us to fill out she only gave me one. I later asked if I needed two and she said no. At the end of the flight the gentlemen sitting next to me informed me that I needed two papers. I had to wait for the whole plane to leave to ask for the paper I was missing. She said she assumed I was from Dr. When I asked her for a pen she said she only had one which was taken. Why did she only have one pen on an international flight?! When I asked if the paper needed to be filled out before I left the plane she said she didn't know. I do not understand if this is her job how she does not know this information. It was a frustrating experience."
Pros: "Nice crew"
Cons: "Baggage price scam."
Cons: "Price of bags. Paying for carry-ons. Paying for sodas. No entertainment on flight."
Pros: "Flight was smooth and on time."
Cons: "What i didnt like? First of all the ticket doesnt include handcarry bag which is pretty lame most of all the airlines i use before includes the handcarry and they dont charge u with ur handcarry.. So overall i'm not happy with my fly on spirit and probably will never use this airlines again."
Cons: "Due to their inability to get us out of Dallas on same day we booked with another airline. Then when I went to cancel for a refund Spirit did NOT REFUND 1/2 of the fare but only about 1/4 of the total fare paid. I will never use Spirit again!!!!!"
Cons: "i was not to check in online the night before from my mobile and ipad. In fact i had to have someone else check in for me from their laptop. Spirit should improve their check in process."
Pros: "staff was excellent in atlanta"
Cons: "hidden fees baggage prices"
Pros: "The flight was delayed for 3 hours, with no explanation of any kind. When we landed in Atlanta at 2:30 in the morning, the trains were out of service and we all had to walk from the last gate in the last concourse to baggage claim. We did receive a $50 voucher for future travel for the inconvenience. But I don't think I'll be flying Spirit again."
Pros: "Plane was new"
Cons: "Gate crew were oblivious and unhelpful. Plane was delayed for late flight attendant & bad pilot headset. Most amateur operation I've seen in airline industry."
Cons: "I will not fly spirit in the future. Too cramped, too rushed and not a bargain when actually comparing "apples to apples" with other carriers If you are a small person traveling without luggage and have no other time constraints this may be the airline for you"
Pros: "Airplane was clean."
Cons: "Nickel and dime your passengers to DEATH and make them stand in line for an assigned seat, AND pay for carry-on. BS. Cheap airlines....meaning that no class, low class and we wont be using them again."
Airlines flying from North Carolina to Santiago de los Caballeros have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Santiago de los Caballeros
Masks required on board, masks provided on flights from North Carolina to Santiago de los Caballeros
Social distancing seating
Middle seats unavailable to book on flights from North Carolina to Santiago de los Caballeros
Testing for antibodies, testing for symptoms for flights from North Carolina to Santiago de los Caballeros
Waiving of change fees. Search flexible flights from North Carolina to Santiago de los Caballeros