Pros: "Great crew!"
Cons: "Very small tray table space. Carry on fee should have been easier to see during purchase. If I'd noticed, I would have planned differently."
Pros: "Crew as great and very accommodating."
Cons: "I responded to an emergency during flight descent. The crew was great but EMS did not pay any attention to me when trying to report off. I had important patient information and they didn’t listen well. I am a trained emergency and cardiac care nurse for the heart attack team, disappointed in EMS."
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Pros: "Delay. Poor overhead storage"
Pros: "El personal es muy amable"
Cons: "Que no viajen mas para la ciudad de Santiago de los caballeros en D.R.es una pena de verdad para mi ."
Pros: "It was in general a good experience."
Cons: "Snacks could be a tad more creative."
Pros: "The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great."
Pros: "Hadn't flown jet blue n years. Plane delayed over 2 hours without a good explanation given. No offer of a voucher to compensate for this major delay. Not flying them again if I can help it!!"
Pros: "Seats were spacious and comfortable Free drink and snack"
Cons: "WiFi was not working today"
Pros: "Good legroom in normal seats. Pleasant crew"
Cons: "Terrible audio. Entertainment was 5/10"
Pros: "cabin was clean and simple. crew was friendly and efficient. flight was without incident."
Cons: "entertainment was very limited mainly to sports, cartoons, corporate news."
Pros: "On time and courteous staff."
Pros: "Swift boarding & attentive staff members. I'd like to commend xiomara on a job well done. She was very kind, polite, caring, personable & helpful. She infused humor in conversating with the passengers & made the trip very enjoyable. JetBlue needs to do whatever is needed to keep her."
Cons: "It was all good"
Cons: "Flight delayed from Raleigh to Boston due to weather. Flight time moved up slightly and we were told by Mike at gate C-8 that we would make our connecting international flight but we didn’t. Total nightmare. Incompetence everywhere’s we looked with this airline. STAY AWAY!!!!!!!!!"
Pros: "the attention of the staff"
Cons: "La turbulencia"
Pros: "is how comforting that the pilot spoke to us in a generous + friendly way \ 'twas reassuring as the flight attendant seemed disinterested + less able to exude a fruendly manner / I get it - short trip, wknd which she may wish she had had off BUT there may be one person really uncomfortable+not travel savvy that she couldve noticed...Also why review soda+salty snax?"
Pros: "comfortable-best flight in years"
Cons: "why no charge for carry on overhead? this activity is disruptive and slows everything down."
Pros: "Staff was nice."
Cons: "Couldn’t get internet to work."
Pros: "I loved Zach. He made me laugh and he was so excited about life. He loves his job and he deserves a raise."
Pros: "The plane left on time, the staff members were attentive and there was more leg room than on other planes."
Cons: "We were very happy when we got seats in rows 3 and 4 but by the time we boarded only 3 of the 4 carry on bags we had made it into the overhead compartments. We had no other checked bags so we had to go to baggage claim for one carry on. People were putting small bags that should go under the seats in the upper compartments."
Pros: "Flight attendant great. Seats comfortable. Flight on time."
Pros: "The flight was on time. the airplane clean and very comfortable. first time flied JET BLUE and i had such a great experience. I will fly Jet blue whenever i go to. Thank you"
Pros: "Terrible customer service!"
Cons: "I missed my flight because the agent mislead me."
Pros: "Courtesy of Staff"
Pros: "Efficient, timely, smooth flight"
Pros: "The flight crew was very pleasant and helpful"
Cons: "The food was terrible: pretzles, potatoes chips, orange juice and the likes; besides that, the isles were very narrow and hard to walk by and last of all, the seats were extremenly tight and confining"
Pros: "There was turbulence and the pilot warned us ahead of time and he was so nice and so funny!"
Pros: "The fact that I finally reached my destination"
Cons: "The flight was delayed. The gate changed. The flight did not leave until an hour later a AFTER the delay. My seat was switched and the new seat DID NOT recline. I paid more for this flight because I didn’t want to reach me destination late at night. I still reached my destination at 10:00pm. I could have save $50.00 with the later flight, but I ended up paying more for less."
Pros: "The flight was full. The staff was excellent. Professional, pleasant and smiling. Boarding and deplaning was smooth. Great experience!"
Cons: "Flight was delayed"
Pros: "Best crew and flight experiance I have had flying in the CONUS in years!"
Cons: "Itwas too short and I could not enjoy it longer!"
Pros: "Amazing staff at the ticketing counter. Very pleasant and patient."
Pros: "Not much."
Cons: "All the announcements were in Spanish which was quite surprising even though most of the passengers were from DR but I had no idea what was going on half the time."
Cons: "Seats were too small-almost sitting in next person lap"
Cons: "That you can't turn off the movie"
Pros: "Seats and leg space"
Pros: "Good experience. Staff were friendly, efficient, and professional."
Pros: "Economical with VIP customer service."
Cons: "Flight was delayed due to waiting for a crew, so we missed our connection in JFK and had to spend the night in JFK (or would've had to spend the night in RDU). Jet Blue does not help pay for hotels, even when the delay is their fault."
Cons: "Delay. Having to board and unboard."
Pros: "beats all other airlines!"
Cons: "Delays with JET BLUE is becoming part of the ticket....is incredible they cant leave on time...everyone who has traveled with JB has the same complain. JB should address this issue otherwise they will lose customers."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "Easy, fast, simple. Not crowded."
Pros: "No delays. Easy boarding."
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "Our itinerary was canceled"
Pros: "The crew was amazing"
Cons: "Everything it’s perfect"
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fly attendants were very professional"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "I missed my flight due to Tsa"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Cons: "The fact that I couldn't change flights on the day of travel"
Pros: "Great service"
Cons: "No complain"
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Flew in First Class. Felt very pampered"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Pros: "On Tim and friendly"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
Cons: "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "That I missed my son graduating from the Air Force"
Pros: "Everything else good."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Cons: "Everything sucks all the prople that work in check in are sucks, they were mad rude"
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"
Cons: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
Cons: "complimentary ear plugs for when there are crying children"
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Cons: "traffic made lose this flight. Had to change flights. Can not get connection flights with one hour difference between connections"
Pros: "Not a full flight"
Cons: "Not unhappy"
Pros: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Cons: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Pros: "The movie selection was great!"
Pros: "We were delayed, but still arrived almost on time at our destination"
Cons: "Delay due to weather."
Cons: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
Cons: "Seats were too narrow and distance between sets is too small"
Pros: "Direct flight Good crew"
Cons: "One bathroom for whole plane for 5.5 hr flight. Enough said."
Pros: "The crew made a real effort to make everyone comfortable."
Pros: "Both flights were amazing!"
Pros: "On time, smooth flight. Service was meh."
Cons: "A USB port would be nice!!!"
Cons: "Delayed flight all day long from 11:58 AM till 8:00 PM, where they blamed it on traffic at RDU airport, weather in Chicago, and finally a maintenance delay for from 2:00 PM till 8 PM before they canceled!"
Pros: "Great entertainment. Ok food and drinks. Newer777."
Cons: "Long flights are pure torture in these small seats."
Cons: "Delays and more delays"
Pros: "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
Pros: "The flight was 30 minutes faster than initially scheduled. It was great."
Cons: "The flight left 10 minutes late, but on my positive comments, this was remedied in the end."
Pros: "Economy class seats better than UA."
Cons: "Economy class seats always have room for improvement."
Pros: "Not over crowded and friendly crew."
Pros: "But the crew was great!"
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "Smooth flight with no issues at all"
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "On time"
Cons: "Very cold on board"
Pros: "Love the direct flights from RDU to West Coast. Wish there were more cities on the list. The flight was delayed about 45 minutes after we boarded for take off. I hate sitting on planes idling. The seats are already uncomfortable, then add more time onto that to sit. But we made up the time in the air for an on time arrival. Hmmmm?"
Cons: "For a 5 hour flight at dinner time and then the 3 hour time change, the snacks provided are not enough. You just have to remember to bring food on the plane and then risk annoying your fellow passengers with the food/dinner dining space. More checks of drinks would be nice too. Cost cutting measures, but minimal considering a packed flight and pretty high ticket price."
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "BA personnel were nice on phone, but couldn't help me check in when online systems were confused by BA/AA booking. I had to check in at the AA desk at RDU. Fortunately I already had a seat assignment and allowed plenty of time."
Cons: "Difficulty checking in online."
Pros: "The entertainment was excellent! Flight was top notch! A+++ , very friendly people and nice to talk to!"
Cons: "A hippie beside me opened up his homemade fish and garlic hummus! But excellent on American Airlines end!"
Pros: "Slick boarding"
Cons: "No movies on way out."
Pros: "The aircraft was not well maintained, middle holds were small and could not accommodate a normal hand bag. A side hold had to be taped to close it."
Pros: "On time. Helpful at check-in and friendly staff on board."
Pros: "Worst customer service I have ever experience"
Cons: "They canceled my flight to Florida due to hurricane then refused to refund my return flight ticket. How can I fly back if I never made it there. Bunch of thiefs kept my money and they never got me to my destination."
Cons: "Maintenance delay caused me a 4 hour delay getting home on a work night. Going to be a long day tomorrow. Switched connector to United."
Pros: "Flight left about 30 min late but still landed in philly pretty much only time."
Cons: "I wish there was a way to request to not sit next to someone carrying on a pet."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Safe trip"
Cons: "I froze the entire time"
Cons: "Hate that you have to pay for a carry on in Basic Economy."
Cons: "Overall, flawless"
Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"
Cons: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "Thankful for infight entertainment and wifi"
Cons: "United flight attendants (not former continental) really need attitude overhauls. Customer Service is your job, stop acting as though assisting passengers is an inconvenience to you."
Cons: "Pretty much everything I hated, starting from the time they charged me extra 100 bucks for second luggage which was mentioned as free both by kayak and Lufthansa to me, major breach of customer trust. Apart from that the crew was in general rude, didn't find the experience anywhere close to comfort"
Pros: "The flight was nice crew was nice"
Cons: "The fact it took three calls to get chair to the gate my knees and back is not good.. Some places on a flight the airline took one call few min chair was there this was the longest I had to wait and get someone to call and call"
Cons: "Poor food for the price"
Pros: "I slept most of the way"
Cons: "They were out of the crackers & cheese snack"
Pros: "Advance boarding for veterans"
Cons: "Multiple delays on departure due to traffic."
Pros: "Everything ran smoothly and crew was very nice."
Pros: "The plane was clean, airy, comfortable, and not overbooked. The flight attendants treated me very well. Boarding was easy and the gate agent was extra pleasant."
Cons: "The flight attendants were downright rude to some of the other passengers, the ticketing agent had a nasty attitude and made for a very poor "first contact" experience with the airline. The front desk agents at the United Club in EWR were aggressively officious with a lot of the guests that day as well. Overall, customer service was very poor, even though the attendant on the flight were quite nice to me and gave me great service."
Cons: "You have taken the enjoyment of flying first class to a whole new low with the new seats they have designed and put in. The lack a privacy from the cabin as well as the design in how the seat is set, comfort and utility of the seat - my tray table didn't even function. It was an expensive 4 hour flight that was not comfortable ..."
Cons: "Flight was cancelled, customer service was useless."
Cons: "I was seated right behind first class. While still on the runway and for about the first 15 minutes of flight, There was literally a few frozen water drops, condensation I guess, dripping down on me because it was like a walk-in cooler. I asked for a blanket and the flight attendant said they were for first class only. He did then get me one and said "I had one left." Obviously a lie... but I was grateful for the blanket at that point because I was very cold. Other than that it was a fine flight and check-in was a breeze online."
Pros: "Staff seemed efficient"
Cons: "Uncomfortable seats, long delay (due to weather)"
Pros: "It was spacious"
Cons: "When the captain talks on the radio it is super loud and when the flight attendant talked you could not hear what they were saying"
Pros: "Plane was on time, crew were friendly, helpful"
Cons: "Plane was very worn, entertainment was very limited, seat was not very comfortable for business class"
Pros: "Comfortable seats"
Cons: "Had to wait and check in at the counter rather than the kiosk due to having an economy ticket and they had to make sure I only had a personal item"
Cons: "I checked in in advance of arriving at the airport, and the United personnel still made me use the kiosk, and the sit in a line for 40 minutes to drop my bag! Horrific Service!"
Pros: "Friendly service."
Cons: "We were 3 hrs delayed getting out of RDU because a 'test button' wasn't working. Missed my original connecting flight and the two connecting flights they had me on standby for. got to ohare, the united customer 'service' rep said "there are no more flights to Madison today - I don't even have to look. If you want to get there today, you need to go get on the bus". They didn't even offer to pay for the bus ticket ! Just rude and no customer 'service' at all !"
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Pros: "On time. Service was good"
Cons: "Bad service,the plane no tv"
Cons: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
Pros: "Flight was nearly three hours late taking off"
Pros: "The way home"
Cons: "The way to NC. Flight attendant rude."
Pros: "It was great"
Cons: "We had to sit and wait for a while because nobody picked up the captain and co-pilot at their hotel. There was no AC in Raleigh while we were waiting, so the plane got pretty hot. The captain said "they should've known this plane has no AC and hooked up the external power, and I apologize". It wasn't great."
Cons: "Pilot landed us very hard in good weather."
Cons: "Flight cancelled. No accommodations provided"
Pros: "fast boarding & exiting the aircraft."
Cons: "restroom smelled."
Pros: "Great price and comfortable seating. Also friendly staff"
Cons: "No complaints"
Cons: "Almost everything"
Pros: "Now that you asked - the seats were pretty comfortable."
Cons: "The snack was adequate but I don't think very healthy. I didn't eat it on the second flight. Not sure what - the plane - wind patterns - pilot - but it was a pretty rocky flight from RDU to DEN. You should give NA as an option cause I didn't use the entertainment"
Pros: "Everything went how it should."
Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."
Pros: "The free programming on your personal device"
Cons: "Drink (Alcohol) options could be better"
Pros: "No surprises."
Cons: "Small seats"
Pros: "Even though the flight was delayed on departure, it did not cause a delayed arrival. The crew was professional and courteous."
Cons: "There was very little legroom in economy seating. My knees touched the back of the next row making a very uncomfortable 5 1/2 hours. I think it is ridiculous to have to pay additional fee (up to $99) for extra legroom. I think it is called "premier economy" seating."
Pros: "this flight was only an hour long but it was enjoyable. made it home earlier which is always great. I like having only two seats on each side rather than 3."
Cons: "as short as the flight was, there were a few disturbances. first, the two kids behind me were off the wall. it wasn't a baby crying, they had to be 5 and 7 just screaming and being so loud when their parents just laughed. at 8pm It would have been nice for a crew to quiet them down. second, there was a disturbance by a woman who had to be escorted off the plane which caused us to sit not knowing anything going on for the extra 20 minutes on the runway. I'm so glad they got her off for our safety but we were in the dark about the situation. And United, you need to up your snacks."
Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"
Pros: "The plane was exceptionally nice,"
Cons: "Although I purchased my ticket more than four months prior, due to some complication or miscommunication between SAS and US Air, my seat had been filled and someone had to be "bought off the plane" with a voucher and better seat. If someone wouldn't have taken the offer, I would have missed all of my flight waiting on a new connection."
Pros: "Friendlier attendance."
Cons: "Small glasses of water were offered very infrequently. Needed much much more"
Cons: "I paid the 25.00 for my small bag which could have easily been a carry on, but I had a purse and small carry bag. I felt that WAY too many folks had backpack and two small carry ones, but by bringing them to the gate - the announcement was made its a full flight so you can check your bag for FREE! Next time, I will not follow the rules and just simply check at gate?? That is message loud and clear from your gate folks."
Perdí mi conexión y no pudieron hacer nada
I booked 3 flights from New Orleans to Paris fr to find out airline never confirmed the 2 remaining flights which became a horrible situation for both of us traveling. Refunds should apply, also staff at Baltimore airport was unprofessional, zero experience, and could not care less about solving problems at all. Def never again
Initial flight was delayed, so I couldn't make my connection. Spirit couldn't do anything except book me for the same flight the next day.
my backpack was open in Santiago At the airport and 3 polo were stolen,
They lost my bag and do not care. They have not refunded my money for the baggage. The staff at checking was extremely rude and threw my luggage around unlike any other quality airline. Poor customer service
Pros: "Yes very good"
Cons: "More free drinks"
Pros: "Crews friendly"
Cons: "More choices purchases"
Pros: "Everything nice"
Cons: "The space was nice plus it wasnt Many people traveling but it was a bigger plane"
Cons: "When I pay for a seat, I should get the entire seat. Because I am small, and seated next to a giant person who didn't upgrade to a size appropriate seat, I was forced due to full flight to endure the flight in 3/4 of my seat. I felt that if I were a larger MAN, they would have MOVED ME to another seat. They could have had this guy sit in the row behind with a Mom and a 4 yr old which would have been simple fix and not a safety issue for trying to exit my seat or row with this guy in it nor uncomfortable for the two woman sandwiched with him in middle seat."
Pros: "In addition to price, I was assigned an aisle seat without paying extra"
Cons: "This Florida base crew at most was average compared to the crew assigned on my flight out of Baltimore. Maybe because it was an early morning flight."
Pros: "Zero point zero. Not worth the money spent."
Cons: "Totally not worth the money. Don’t F yourself over."
Pros: "I really love the comfort of the from seats!"
Cons: "Great quick flight and great price"
Cons: "It was the most uncomfortable plane ever, had to pay $50 to bring a carry on, and the first flight was so late I almost missed my connection."
Pros: "Arrival time was on time."
Cons: "It was just so cold, but next time we will bring a blanket."
Cons: "Spirit offers the worst service there is I arrived 1 hour earlier to the flight they wouldn't take my luggage had to purchase my ticket through another airline"
Cons: "The flight left 4 hrs late"
Pros: "I got the lucky seat so 5k points for me! Yay!"
Cons: "you cancelled my return flight because i missed my incoming flight. never flying with you again, that's a stupid policy and i wasted a bunch of money for NOTHING!"
Cons: "I will never fly spirit again. Over 500.00 in additional fees for what is supposed to be a discount airline add more cost than a traditional one."
Pros: "On time. Trabsparency. Whatever extra charge is clearlyentioned in the website."
Cons: "Seats do not recline. At least drinking water should be free of charge"
Pros: "The crew was friendly!"
Cons: "Seats can't recline, no snacks/drinks served, no leg room."
Cons: "Very unprofessional staff, unfriendly and sluggish. No confirmation by phone or mail about the delayed flight. No one explained why the flight got deleted. Way too many people at the gate (from other delayed flights) Later after landing the jetway could get attached to the plane and we were stuck in it for about another 15min Very unpleasant experience. I missed the commute bus because of the delay, very disappointed"
Cons: "My flight was cancelled with no advance notice and no reason given"
Pros: "The crew was friendly and informative and my seat was comfortable. I also received numerous updates regarding my delayed flight so I felt well-informed as to the situation."
Cons: "My flight was delayed three hours. In spite of this lengthy delay, no complimentary food or drink was offered on the flight. I have experienced delayed flights prior to this and have found that the airline generally tries to make it up a little bit to the passengers by offering them some basic complimentary snacks and drinks, which I feel is a nice gesture. I was a little surprised that this was not offered with my delayed flight yesterday. The only available food and drink options were very pricey so I went without."
Cons: "Everything. My bags were expensive to check in and i didn't receive them until one complete hour after we landed. total joke!"
Pros: "The fact that we arrived safely."
Cons: "Staff. Lack of information. Customer service. Etc etc"
Cons: "They cancelled my flight and didn't tell me until I arrived to check in."
Cons: "Bought this flight thinking it was cheapest option but it was not at all. I paid 2 times more than what I could have if I had gone through the airline directly."
Cons: "The flight was delayed"
Cons: "Seats arms are constricting on sides. Doesn't allow much movement to turn comfortably too one side."
Pros: "The plane waited for us. Arrived on time."
Cons: "We were tossed around but the pilot tried to keep it smooth."
Pros: "We randomly got a free upgrade to the large front seats on our return flight. Plane was brand new. I like that they make people pay for checked baggage because it means you get off the ground faster when not waiting for people to shove oversized bags in overhead bins."
Cons: "Paying $40 twice for checked baggage (each way) is annoying. On round trips they should probably have you pay just once or give you a discount. Its spirit's policy so keep that in mind, your ticket is cheaper but you must pay for every single bag."
Pros: "The flight was cheap, staff was nice, and sat next to a nice person!"
Pros: "Flight from Boston to Myrtle Beach was fine"
Cons: "The Flight from Myrtle Beach was delayed and cost an addtional $200."
Pros: "On time, plane seemed newer"
Cons: "Long line to check bags in and then had to pay"
Cons: "Didn't like the fact that had to purchase seat after buying ticket! Then not allowed to take any baggage without charges! Staff members were very nice. Would have been nice to be offer at least a drink of water. I feel I should have taken the other flight I was considering since the only difference was a few dollars that I ended up paying by having to purchased a seat and having to provide necessities, etc when I reached my destination."
Cons: "The flight attendants were extremely rude I've never seen an employee roll their eyes so much!! When my husband and I asked a question about food the lady (Melissa) rolled her eyes and told us to ask the male attendant when he wasn't so busy then she went to the front and just leaned against the wall... I was seriously shocked my parents both work for another airline and I have flown all over the country. I have never been treated so rudely in my life!"
Pros: "Quick check-in and short lines for security"
Cons: "No free water? Really? Things spirit can't do anything about: noisy crying children, loud talking, etc. disrespectful travelers"
Pros: "We weren't delayed over the initial 10 minute delay so Spirit could downsize the airplane."
Cons: "Cost of travel is like a scam. I bought a cheap ticket only to learn there's a $50 charge for checked bags and a $55 charge for a carry-on. Terrible/very limited leg room on airplanes. Seats barely recline, hardly at all. Very uncomfortable trip."
Cons: "Flight was significantly delayed with little warning or explanation. After boarding, more delays. Charging for a carry on bag was not noted when I bought the ticket on Kayak and is excessive in my opinion. It was supposed to be cheaper to check the bag so I said I would do that, then the lady at the counter charged me for carrying it on (more expensive). Airport gate workers were not very professional. I was not pleased and will probably not fly with Spirit Air again."
Pros: "Price too high. I won't fly Spirit again if I have to carry on a bag or check a bag."
Pros: "The crew was very nice, and i didnt have any food so that wasn't really a factor."
Cons: "The flight was overbooked by 15 people, and it took a really long time to get out there. Boarding was terrible!"
Pros: "Is the bare essential, a seat that doesn't seat a grown man. I up graded to a $15.00 seat, still was in a sardine can. I'm 6'3 normal. Give me a fair rate for a fair seat. I'm looking to other airlines. Then boarding was a joke, the lines were to long."
Cons: "Ticket price, I have to still purchase a seat to sit on the plane."
Pros: "Price exceptioal for last minute reservation."
Cons: "Carry on rule only small pack or purse. Not enforced. Many large packs and purses"
Pros: "There was more room than the other plane."
Cons: "This was my first time flying an international flight. The attendant that was speaking over the intercom in Spanish could not be understood. I believe its really important to understand what information is being given. We were flying to DR which is a Spanish speaking country so it would make sense to have a fluent not just learning Spanish speaker attendant. When she passed out the customs paper for us to fill out she only gave me one. I later asked if I needed two and she said no. At the end of the flight the gentlemen sitting next to me informed me that I needed two papers. I had to wait for the whole plane to leave to ask for the paper I was missing. She said she assumed I was from Dr. When I asked her for a pen she said she only had one which was taken. Why did she only have one pen on an international flight?! When I asked if the paper needed to be filled out before I left the plane she said she didn't know. I do not understand if this is her job how she does not know this information. It was a frustrating experience."
Cons: "Am a retired disabled vet and was to on my only trip for the year. I arrived for my flight 2 hrs in advance but i travel with a portable oxygen machine. I was refused boarding because I didn't have the correct letter from a doctor saying I was auth to fly on Spirit Air Lines. I am treated by the VA and they pay for the POC for me to be able to fly. I called the airline about a refund and was refused a refund because the flight had already left. I told them i was denied on the flight, but that was not an excuse. If i didn't do what is correct, I accept that, but not to give a refund is wrong. I have told everyone on Social media to be aware"
Pros: "I like that I arrived at my destination alive."
Cons: "Spirit Airlines nickel and dime you for everything. I think I actually ended up spending more than I would've spend had I booked another flight that was a little bit more expensive upfront. Old dirty planes."