Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Birmingham
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Scores according to KAYAK customer reviews
Pros: "Boarding was smooth."
Cons: "Great flight"
Cons: "delays, delays yuck"
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Pros: "The crew was polite and welcoming."
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "Food was so good. Crew was also very nice."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "Good communication about weather and delay"
Cons: "No delay. Consider dropping the $75 standby fee."
Pros: "The entertainment on the plane was nice. One of my airphones did not work."
Cons: "If the screens were updated and a little easier to touch."
Pros: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Cons: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"
Pros: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "Got me to my destination, just not comfortably"
Cons: "Seating is ridiculously cramped and overhead storage is small"
Cons: "Service, puntuality, the flight was delay, no word of apology for been late"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "Ice in the morning in Atlanta and Delta cancels my 6pm flight to Atlanta leaving me no flight home that night."
Pros: "Delta siempre excelente servicio al cliente."
Pros: "The entertainment"
Cons: "Had to pay for bags"
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Cons: "The person next to me was taking up half of my seat."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "We finally got home"
Pros: "Boarding super excellent! Also: Best landing I've ever experienced! Props to the pilot!!"
Pros: "Clean plane, really friendly staff, flight arrived 45 minutes early much to my surprise. I'm used to flying with cheaper airlines, I won't be doing that anymore in the future."
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "On time great baggage retrieval"
Cons: "VERY bumpy ride- scary"
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Pros: "The on board crew was nice and polite. And the movie choices was good."
Cons: "I did not like that the flight was delayed more than 90 minutes. And the crew boarded slow after that point"
Pros: "On time"
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "Movie selection"
Cons: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Pros: "This time the tea was nice and hot!"
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Pros: "Friendly staff."
Cons: "Cabin air was very warm. Individual A/C fan was very slow. With it being a night flight, I was unable to read since my overhead light was not working."
Pros: "Great stewardesses, good food"
Cons: "We had over 2 hours layover in Atlanta. After eating lunch at getting to gate B1 and waiting a while, I got an alert from the Delta app on my phone that said that the flight was now loading at A30. This was incorrect information that had several people upset. This was my first flight to use the Delta app to track my baggage. It was never updated to let me know where it was until after I landed in BHM. The app indicated that my bag was on another flight"
Pros: "It doesn't matter how good all of the above were when one of our bags did not make the connection in Atlanta and when it was delivered late at night to my home and it has been torn beyond repair"
Cons: "Bag did not make the connection and it was damaged beyond repair"
Pros: "Super smooth flight, good seats"
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Cons: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Cons: "No turbulence"
Cons: "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."
Pros: "Crew was thoughtful."
Cons: "Flight departure delayed due to something about waiting for a travel log."
Pros: "The plane did not crash."
Cons: "Pilot to passenger communication. On time departure. Cleanliness and comfort of plane. Bigger plane to accommodate roll aboards. Flight attendant’s attitude. Ticket price, but there’s no competition on the route."
Pros: "Crew was nice and flight was very smooth."
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Pros: "Crew was amazing, they made sure we were comfortable and would ask if there was anything we needed."
Cons: "Nothing we had the best flight staff one could ask for, very attentive. Would definitely fly with them again."
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Pros: "The crew was fantastic. The food was excellent"
Cons: "seat room space"
Pros: "There were very helpful when we really needed help."
Cons: "The overall experience. I was so disappointed from when we got delayed to asking for accomodation for my family. I will not use this airline unless I absolutely need too."
Pros: "missed this flight due to delay in transit and security between connections at heathrow"
Pros: "Food was surprisingly tasty for airplane food, vote would be lovely if someone could figure out how to produce a hash brown at the passenger seat without having it be limp"
Cons: "I’m guessing that a great many passengers would happily pay 10% more on their fair to have 10% fewer seats on board so that was actually possible to achieve a state of modest comfort while flying in a 12 hour flight."
Pros: "Everything no complain"
Cons: "Everything no complain"
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Cons: "They have very long and annoying credit card announcements"
Cons: "No internet on plane"
Cons: "The terminal 52A-J is a disgrace"
Pros: "We were20 min early"
Cons: "The seats are stiff"
Cons: "Seats are really uncomfortable. My lower back hurt by arrival time."
Cons: "I have never been treated as poorly as I was by the old biddy that physically took the guitar out of my hands as I was trying to board the plane today. I travel as a professional musician at least once a week and I’ve never been threatened with arrest for having an instrument on my person."
Pros: "Left on time arrived on time. Also, luggage got to the carrousel quickly."
Cons: "Nothing it was a short flight and the plane was mostly empty."
Cons: "I didn’t make this flight."
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Cons: "seats should be priced based on passengers' weight."
Pros: "A lot of food"
Cons: "Didn't make it clear food/drink would be included. Crappy boarding people. No movies on seats!! Super small seats"
Cons: "Check in for AA at DCA was terrible. Everything else was great."
Cons: "A hot breakfast would have been nice."
Pros: "Got us there"
Cons: "Cramped seating"
Cons: "Equipment malfunction at 11 pm is always really nice."
Pros: "Spacious seats"
Pros: "Non stop flight & friendly crew"
Cons: "No foot rest & seats not too comfortable"
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Pros: "The flight went very smoothly once we were finally on our way."
Cons: "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."
Cons: "Flight was extensively delayed and had to remain inside the plane."
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Pros: "Remodeled plane style"
Cons: "Liked it"
Pros: "The flight crew was exceptionally kind"
Cons: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Pros: "The plane was late and we could not catch our other flight connection so we had to wait 2 1/2 hours from the one"
Pros: "My trip was awesome and very easy."
Cons: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Cons: "Plane was delayed because of weather (not the fault of the airline) crew was boarderline rude though."
Pros: "no usb charger"
Cons: "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
Cons: "Entertainment screen didn't work, luckily someone let me switch seats so I would get bored"
Cons: "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."
Pros: "Crew was great!"
Pros: "Landed early and everything was just as expected."
Cons: "Not much"
Pros: "Crew good. Good tv/ movie choices."
Cons: "Late check in and takeoff because cleaning crew didn’t show up on time. Late landing because plane below was cleared to take off late. Didn’t receive instructional video until after takeoff because TVs wouldn’t work at first. Uncomfortable seating."
Pros: "The crew was really nice"
Pros: "Crew was very courteous and professional."
Pros: "The pilot team did an outstanding job explaining and communicating our progress in our holding pattern outside of Newark. We still missed our flight but God love em, they tried!"
Cons: "Great airline...change nothing down! Keep the current level or keep raising it."
Cons: "We had a 3 hour delay."
Pros: "The staff was extremely nice and helpful!"
Cons: "We were so extremely delayed"
Cons: "Couldn’t understand a single thing she said! She mumbled everything and talk crazy fast!!!"
Pros: "They let me know they couldn't get it together enough to get a plane in an almost timely manner. Once they did I couldn't take advantage of the alternatives without risking missing out all together"
Cons: "The 4 plus hour delay that meant a 3 plus hour layover because of the missed connection. Requesting an agreement to just make the new connection because of their non-weather related delay."
Pros: "Great cabin attendant!"
Cons: "Air conditioning on my feet got old."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "Loved that I was in the single seat and it was a quick flight"
Cons: "Got stuck in the San Francisco airport and was promised a hotel room for the night when I departed Portland. When I arrived at SFO I was told sorry you have to just stay in the airport My next flight wasn’t until the next morning Shitty customer service"
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Pros: "Convenient and on time. Comfortable"
Pros: "Very quick flight from ORD to BHM involving hardly any bad weather which got me home early."
Cons: "The online entertainment had poor connectivity and did not work, forcing me to take a nap to kill time."
Pros: "The flight attendants were courteous. Boarding was quick and seamless."
Cons: "The room was very tight and seems like we were shoved into a plane and into our seats if if we were cattle. Flight was as expected dull and uncomfortable."
Cons: "Room for sitting."
Pros: "Clean waiting area; enough room overhead for my carryon bag."
Cons: "Couldn't get internet based entertainment on my iPhone as advertised"
Cons: "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
Cons: "Wifi never worked, mentioned several times to crew and didn't have decency to check or follow up. Attendants were crabby at best and were acting like they were doing passengers a favor by even. Wing there. Very rude and unprofessional to every question. Captain came out to go to bathroom twice and chatted up remaining flight attendant for several minutes- making it so passengers couldn't approach restrooms."
Pros: "The flight attendant was professional and pleasant"
Cons: "Boarding in Houston was disorganized"
Pros: "Short flights"
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and wMechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......ent home......"
Cons: "The flight was delayed 2 hours"
Pros: "That we made it with no major issues."
Cons: "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."
Cons: "Two hours late!"
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "The plane was large and roomy. The employees were great. If the amenities that they offered would have been working I could have possibly given five in every category."
Cons: "The wifi and power outlets didn't work."
Pros: "The staff and crew were great."
Cons: "I flew round trip to Bangkok from Chicago last year for $460. Why does one way from Fargo N.D. To Green Bay, WI cost $480?! My flight said it was late on the screen (6:40) but actually flew on time. I think a kid missed his flight because of it. My connecting flight in Chicago was way too tight because of a LONG delay waiting to unboard. Had to run, yes run through ORD to get to terminal 2 from 1 within minutes to catch my flight. It was too stressfu and expensive."
Pros: "Onboard service"
Cons: "The fact that we had to pay extra in order to have room to Cross our legs."
Pros: "I liked the great service, and the trip was on time. We were able to arrive at our destination 15 minutes early."
Cons: "It was windy in Houston, therefore we did experience some turbulence but that's Mother Nature. The pilot was also kind enough to give us a warning of what was happening."
Pros: "Delays, rudeness, doesn't have its act together. Must be United Airlines"
Cons: "Lines, delays, at least the agent I called while in line was helpful."
Pros: "Prompt departures, pleasant staff clean plane"
Pros: "The crew was so sweet and helpful. They were nice and very helpful to passengers and to one another. One of my most enjoyable fights. On time and arrived early"
Pros: "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."
Pros: "The price"
Cons: "The size of the plane"
Pros: "New crew"
Pros: "Flight was okay"
Cons: "Luggage was not in Birmingham for the flight until next day in the afternoon"
Cons: "Late arrival made gate connection close. Then we were delayed anyway - see next flight. notes."
Pros: "The flight attendant worked very hard to keep everyone satisfied as she found seats together for a family of three small children and mother just as the passengers were settling in."
Cons: "The seating is very tight and uncomfortable in this plane."
Pros: "Clearly a recent D check plane, very clean and new interior"
Cons: "New screens are nice, but $8 to watch TV for a couple of hours? Take a hint from JetBlue, United, STOP NICKEL AND DIMING CUSTOMERS! This on top of there being two solid rows of economy comfort seating open, and not letting us move back one row to the economy comfort seats since ours wouldn't recline because they were in front of that exit row. On United website, it would've been $25 to upgrade each seat (not horrible), and the flight attendant told us we couldn't when we asked that they were $100+ seats and that there's nothing she could do. Thanks United. Guess I'll go back to being a JetBlue customer."
Pros: "The flight itself was fine. The of beverages was good."
Cons: "No leg room. A passenger right in front of me throughout the flight continued to slam himself against the back of his seat to recline. There was no way. My knees were right in the back of it. It was literally solid pain for 5+ hours."
Cons: "We're treated like livestock!"
Airlines flying from North Dakota to Birmingham have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Birmingham
Masks required on board, masks provided on flights from North Dakota to Birmingham
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Birmingham
Testing for antibodies, testing for symptoms for flights from North Dakota to Birmingham
Waiving of change fees. Search flexible flights from North Dakota to Birmingham