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Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Not a single thing!

They switched flight numbers and did not inform passengers. A huge group of us missed our flight and they told us they could not help us and that we would have to go to the service center, who's line was INSANELY long. The next flight I was booked on was 5 HOURS delayed, so I missed my other connection. I was forced to sleep in the Houston airport, as United was not willing to help. I got on a flight the next morning, but they changed the gate/terminal 3 times, so I was forced to shuffle all around the airport on no sleep. Finally got my flight out, after another delay. I will NEVER fly United again and I will be sure to spread the word.

No problems or delays, quiet flight, had a nap!

Short flight, could have used a longer nap!

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Flight was okay

Luggage was not in Birmingham for the flight until next day in the afternoon

Perfect

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth

Delays, rudeness, doesn't have its act together. Must be United Airlines

The flight attendant was professional and pleasant

Boarding in Houston was disorganized