Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Cleveland
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Scores according to KAYAK customer reviews
Cons: "Old plane with no video screens or room. Boo!"
Pros: "Easy, fast, simple. Not crowded."
Pros: "The B757"
Cons: "The time to switch plane it was too short almost missed the plane"
Pros: "Not enough toom between rows of seats."
Pros: "Awesome crew!"
Pros: "Everything. Always an excellent and professional experience."
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "Speedy check in. Friendly crew."
Cons: "The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least"
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Everything went smoothly"
Pros: "-Timeliness -Friendly staff especially considering the ill reputation of Delta flight attendants in domestic flights within the USA."
Cons: "-Boarding by zone wasn't carried out. Everybody, other than first/business class, stood in one long line for over an hour. -Quality of food should be improved. Please stop serving starchy wraps. And let the hot tea be hot, not lukewarm. - Please no popsicles for adult passengers. Please serve ice cream in cups."
Pros: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Cons: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "Lots of water"
Cons: "Flight was late by almost 2 hours."
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "The child behind me kicking my seat"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Pros: "Free movies. Clean and modern look to airplane."
Cons: "Could not get wifi to work."
Pros: "Boarding was easy"
Cons: "Plane seats were very small and did not recline. Only one bathroom on plane"
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
Pros: "Every thing went well"
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Cons: "Long delay"
Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "No compensation"
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Cons: "Travel delays and cancellations on the return to ATL was the big issue."
Pros: "Ticket agent upon checkin was super friendly. Great way to start my long flight to Singapore. Departed and arrived on time."
Pros: "Nice people"
Pros: "The flight attendants."
Cons: "Wi go didn't work and wasn't free."
Pros: "It was only a 30 minute flight."
Cons: "Delayed for an hour and a half because of a flat tire"
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Cons: "The chairs could be better in economy"
Pros: "Crew did the best they could with the situation"
Cons: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"
Cons: "more room, better boarding procedure, on time take off"
Cons: "flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport"
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Pros: "Everything was great!"
Cons: "Economy cabin is not meant for anyone over 6' tall. Worst seats I have experienced on any airline. My knees were jammed against the seat on front of me the entire flight. The seats lacked cushion. My legs became numb 20 minutes into the flight. The most uncomfortable flight I have ever experienced."
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Crew was kind!"
Cons: "Seats bigger"
Cons: "Leave on time"
Pros: "nice flight attendant"
Cons: "had to board and squeeze into a bus to ride out to the plane. Had to stand for a really long time waiting for all passengers to gert on bus"
Pros: "Crew was good"
Cons: "They moved us to 6 different gates and took us off a plane due to computer problems."
Pros: "The pilot was very friendly and understanding over the intercom."
Cons: "As usual with PHL, lots of delays and issues. Had to switch planes after delayed boarding for a SECOND maintenance issue. After arriving at AVP, I noticed that both my valeted carry-on and my checked-in suitcase were drenched. My bags were clearly mishandled, and all of my clothing and devices are now wet. Beyond disappointed."
Cons: "No in-seat entertainment"
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Pros: "When the plane finally arrived everything went smoothly"
Cons: "Our flight was delayed at least 5x. We started getting delays around 1pm but our flight wasn’t scheduled to leave until 7pm. We were on a connecting flight so it was no chance of making the second leg of our flight. I used an AA discount to get a room in Charlotte but we didn’t get to the airport until almost 2am so I had called to cancel that hour before making it to Charlotte but was told I may still be charged for the room even tho at this point it was outta my control. It would be great if the airline took care of giving you shelter when you are stuck in limbo with no reason behind while you are stuck. American is a good airline but they seriously dropped the ball this trip."
Pros: "Legroom was great!"
Pros: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Cons: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Cons: "Took off late and arrived late. Took15 minutes to taxi to gate"
Pros: "Friendly crew"
Cons: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Cons: "The tv's did not work at our seats. Made for a horrible seven hour flight!"
Cons: "No entertainment options."
Pros: "Not over crowded"
Pros: "Said it all above"
Cons: "Said it all above"
Cons: "Delayed flight"
Pros: "Getting through security was a lot better than I thought. Also, I had plenty of room and the overall ride was smooth."
Cons: "I just wish that there was a little more room and easier ways to earn miles and entry into the lounge."
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Pros: "The crew was so friendly and helpful and especially kind to my five year old son."
Cons: "The plane was quite old and so the entertainment options were poor for such a long flight."
Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"
Pros: "Ontime working airplane with good crew"
Cons: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."
Pros: "The crew was friendly and helpful"
Cons: "Paying extra for seating and not sitting next to my wife"
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "Didn't take this flight"
Pros: "Crew was very friendly"
Cons: "Turbulence, but other than that it was quick"
Cons: "We had to deplane due to a 2+ hour delay for an air conditioning maintenance problem. For the 50 minute flight I would have rather gotten to Cleveland on time without air conditioning."
Pros: "Timely departure and arrival!!"
Cons: "Immigration at O'Hare was good and speedy, transfer from another era (long lines for shuttles, cumbersome drive to other terminal, long security lines). Will try to avoid layovers there in future if possible. UA plane was ridiculously tight after the Swiss Air experience."
Pros: "Bad service Unfriendly crew"
Cons: "Considerate staff and crew."
Pros: "Ease of changing flights same day"
Cons: "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"
Pros: "This was a horrible experience from the onsite until the landing."
Cons: "Better communication from the beginning and feedback about what was actually going on would have been helpful."
Cons: "Due to a previous mishap with my departure flight booked through wasn’t able to use this flight because I had to purchase an entirely new flight through a different airlines. KayakDid nothing to remedy this matter"
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Pros: "Great cabin attendant!"
Cons: "Air conditioning on my feet got old."
Cons: "flight was late, sat on the cramped little plane for nearly an hour without AC; plane seemed in disrepair"
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Cons: "Flight was delayed. Food was not good."
Cons: "Wasted a lot of time for boarding. Not smooth at all"
Cons: "Same as the above"
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Pros: "On time"
Pros: "Smooth, on time service"
Cons: "Hate Dish instead of on demand, paid $15 for wifi and it didn't work for the entire flight. No power plugs past row 22"
Pros: "short duration"
Cons: "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
Cons: "Seat and seatbelt to small"
Cons: "Was seated next to an obese woman and had to share my seat with her because of her size. I paid full price for a seat but only got to use 75% of it for a 5 hour long red eye flight. Very uncomfortable and very unfair"
Pros: "The woman who helped me check in"
Cons: "The horribly uncomfortable seat and crowded conditions plus it was really hot as we waited to take off and as we got off."
Cons: "Flight delayed"
Pros: "United doesn't give any food."
Pros: "Food. Directtv"
Cons: "Boarding process was not great"
Pros: "Boarding was relatively easy and quick."
Cons: "Boarding area/gate was slightly dirty."
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "easy boarding, drinks served, on time departure and arrival."
Pros: "I appreciated that the captain, although it sounds as though he wasn't originally scheduled for this flight, flew us to Cleveland anyway since the originally scheduled one was delayed. The landing was incredibly smooth, especially given the circumstances/weather."
Cons: "The WiFi was expensive"
Cons: "The plane delay wasn't explained"
Cons: "She ddle from one gate to other horrible...having to go out into the cold wet weather...waiting for a elevator...not good"
Pros: "I don't like the small planes United uses."
Pros: "First id like to say i got a cheaper rate on Kayak then i did on United Airlines website savings over 100 dollars. Id also like to say thank you for hooking me up with economy plus seats that include outlets to charge your devices. A+ in my book i even got an exit rox on my way home all to myself! Definitely will be using Kayak in the future."
Cons: "The United Airlines staff inside O'Hare. All but one were very rude to me for no reason. Maybe thats just a Chicago thing to have an attitude with everyone but im pretty sure it was just these 2 individuals."
Cons: "More than an hour late departure."
Cons: "Lines, delays, at least the agent I called while in line was helpful."
Pros: "The Captain gave us all free access to watch the last game in the American League playoffs. It was appreciated and unexpected."
Cons: "Small seats. Left late"
Pros: "Mary at the counter for the airline provided excellent customer service and really went out of her way to get us home due to we arrived at the airport a little late"
Cons: "In an effort to maximize profit you give up comfort. I bet you could charge more if it were comfortable."
Cons: "The plane was late, the gate was changed after being brought to the first gate by wheelchair, the plane interior did not smell fresh. It had an unpleasant lavatory smell."
Pros: "I made it alive"
Cons: "Boarded, then sat on runway for about 50 minutes"
Pros: "The flight attendant worked very hard to keep everyone satisfied as she found seats together for a family of three small children and mother just as the passengers were settling in."
Cons: "The seating is very tight and uncomfortable in this plane."
Cons: "I was late to Cleveland. Thank you.... not."
Pros: "Delays handled with curtesy and information."
Cons: "My bag is lost from Chicago to Cleveland. 5 bags needed retagged in Chicago....4 of 5 made it to Cleveland."
Cons: "Left us sitting on the tarmac with no information about why"
Pros: "It got the job done"
Cons: "We were delayed about 45 minutes, which happens, I’m fine with that. I did not like that there was zero communication about it. Up until the scheduled takeoff they still hadn’t told us it would be delayed and nothing else was updated either to indicated a delay."
Pros: "More room would be nice ."
Cons: "Denver security was insane. I get it that its bigger than Cleveland but I thought we we in line at Cedar Point waiting for a rollercoaster ride."
Pros: "Boarding went pretty quickly"
Cons: "Delayed take off with no reason explained, roughly an hour"
Cons: "Made me check-in my bag that was not checked-in when I left CLE."
Pros: "Great fight attendants"
Pros: "I liked every frontier staff member."
Cons: "I do not like having to pay for drinks/snacks"
Cons: "The delays"
Pros: "Rough start. And rough landing. Everything was quiet we are up in the there"
Pros: "Quick boarding"
Cons: "A lot of turbulence...snacks were over priced but that's to be expected"
Cons: "It was an hour late"
Pros: "The plane didn't fall from the sky."
Cons: "Late expensive cramped overall crappy."
Cons: "It departed a half hour late."
Pros: "Inexpensive with no frills. Efficient boarding gate processes."
Cons: "Luggage cost more than round trip airfare. Online seat selection was difficult."
Pros: "The staff was kind and courteous."
Cons: "The 45$ charge for checking one bag each way. Frontier Airlines are not very accommodating to their customers."
Pros: "Watching the plane arrive to pick us up. Once in place the pilot had to stick his head out of front window to see why they couldn't fit for the arm of disembarkment platform!"
Cons: "I was never notified of delay"
Pros: "Love the low rates !!"
Pros: "Reclining seat"
Cons: "Not having a seat in front to stretch legs out."
Cons: "Had to wait 30min on the tarmac at 930pm at a not busy airport Frontier in general is uncomfortable"
Cons: "Mechanic problems hour late Then lost our spot in line anoth45 minutes"
Cons: "High luggage fee, paying for seat, didn't know I got seat that wouldn't recline."
Cons: "Everything. Will not fly this airline again"
Cons: "When I received my checked suitcase, it was completely damaged beyond repair. I had to cut it open. The zippers wouldn't work. And the sides were crushed in. I have to dispose of the suitcase. It was in great condition prior to this trip."
Cons: "I did not like that it took 30 mins for us to retrieve our luggage some individuals had taxi's and uber driver's waiting which cost more money since they are idling outside."
Pros: "Everything was horrible from four day long delays to lost luggage. Never taking frontier again."
Cons: "about 1 hour 45 min late departure."
Pros: "LOVED the TSA pre-screen... didn't know we had that... went through security fast!"
Cons: "Charging carry on"
Pros: "its kinda cheap"
Cons: "its not worth the money"
Cons: "not only did i have to pay for food but i had to pay $40 for a carry"
Cons: "I dislike being nickled and dimed to death - money for a stowed bag, money for a seat, money for a drink, etc!!"
Cons: "You have to pay for non-alcoholic drinks."
Pros: "Friendly staff"
Cons: "The small cramped plane on the way from Denver to Bismarck."
Cons: "Everything ."
Pros: "All went smooth overall."
Cons: "Have to pay for a snack."
Cons: "Really uncomfortable chairs that don't recline, no drink service included."
Pros: "Isle seat"
Cons: "All else"
Pros: "everything was great"
Cons: "They tried to charge for overhead space."
Cons: "5.5 hours delay- uncomforable"
Cons: "no TSA pecheck"
Airlines flying from North Dakota to Cleveland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Cleveland
Masks required on board, masks provided on flights from North Dakota to Cleveland
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Cleveland
Testing for antibodies, testing for symptoms for flights from North Dakota to Cleveland
Waiving of change fees. Search flexible flights from North Dakota to Cleveland