Pros: "Good crew."
Cons: "More comfortable seating."
Pros: "Cabin crew were great."
Cons: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"
Pros: "Comfortable seating, good food served by this airline"
Cons: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "Great crew"
Cons: "Uncomfortable seating"
Pros: "Lufthansa long haul flights has a really cool air flight status system."
Cons: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."
Pros: "Friendly crew, tried their best to accommodate"
Cons: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Pros: "Crew was good overall"
Cons: "Food was overheated and bland in taste. No on board entertainement"
Pros: "Food was good & they served a full meal!"
Cons: "Crew appeared annoyed with everyone. No entertainment provided."
Cons: "My luggage did not arrive on the flight from Frankfort to Athens. The Lost Luggage staff was very helpful, but the process took a long, long time. Then when my luggage arrived the next morning, no one was staffing the Gold kiosk, so it took another hour and a half to get my luggage. (We had received an email saying that the luggage would be available at 7:30; no one was there to provide it to us)"
Cons: "Media screens were very unresponsive and we never did find music"
Cons: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Pros: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Cons: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."
Pros: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Cons: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Cons: "Lost my luggage . I am in Madrid with no luggage."
Pros: "Polite crew"
Cons: "1 hour delay again"
Cons: "Had to run thru airport to catch plane, thn long wait to board."
Pros: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."
Pros: "Service was excellent. Amenities excellent. Food good. Entertainment system very good!"
Cons: "In business class the room for feet was too narrow. One of our seats had the metal framing in middle of my back bothersome."
Pros: "Equipment, crew"
Cons: "The boarding of the plane was disorganized."
Pros: "A male flight attendance made me feel uncomfortable. I sat in empty sit with number 3 instead of 4 and he asked me to check my number on my boarding pass. WIth an extremely directive and dictating tone in his voice he told me YOU SHOULD GO AND SIT to what your ticket says. It is VERY important to be sited, although the seats are available you should be sited where your boarding pass directs you to be."
Cons: "I realized that some people of their crew are extremely insane! I have never had an issue like this, with DELTA or AIR FRANCE, or KLM, or NORWEGIAN, or SAS If it was only one persona that I had to deal with, which it was on my flight from NY to Munich I would say , it was coincidence . One person is not a statistical point and accuse the whole Company. But this was repeated on my second flight from Munich to Athens. Then I said, this is not coincidence, it is a pattern that is repeated and not professional . NEVER AGAIN WITH LUFTHANSA is my decision and my recommendation."
Pros: "Outstanding cabin crew."
Cons: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."
Cons: "Wheelchair assistance did not arrive at gate."
Pros: "The boarding was fast and effective"
Cons: "The plane arrived late and I had to rush through Munich airport to make the connection. But the luggage arrived with me."
Cons: "They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free."
Cons: "All flights in Frankfurt boarded via jet bridge. Flight to Greece boarded via a bus. Freezing weather in Frankfurt. Are Germans prejudiced to Greek passengers?"
Pros: "The crew was more helpful than the transatlantic flight."
Cons: "My seat. It was right behind the first class and as the crew rushed to serve them, they threw the separating curtain at my face as I was sitting on the corridor. It was so frequent I couldn't sleep and the passanger did the same."
Cons: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Pros: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"
Cons: "More variety in entertainment would be good;"
Pros: "Flight attendants we good"
Cons: "Business class seats were just regular seats without a 3rd person. Legroom bad and seats narrow. Not good value b"
Pros: "Pretty much everything. A joy after the Condor flight"
Cons: "What's not to likr?"
Pros: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Pros: "Crew was great and helpful. Flight was half empty so it was comfortable."
Cons: "The plane was not very clean."
Cons: "Vegetarian meal choice not offered"
Pros: "The food and service"
Cons: "I don't have my luggage yet!"
Pros: "Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight"
Cons: "The boarding process was poorly executed"
Cons: "A man next to me took a picture of me when he thought I was asleep."
Pros: "Comfortable seats."
Cons: "Boarding was like a "free-for-all", the gate agents exerted NO control at all. The departure was delayed about 15 minutes (no big thing" but then we sat in our seats for an additional 45-50 minutes for a total of more than an hour!. This after an 11+ hour first leg."
Pros: "Check-in was easy, and boarding went quickly. I got the seat of my choice in Economy, and was very comfortable. Food coming from Germany was good, especially the breads! The crew was numerous and very attentive and pleasant. This was my first time flying Luftansa, and I would definitely fly with them again."
Cons: "The biggest complaint I have was that one of the restrooms in my section was out-of-order. That meant a lot of waiting, but everyone was understanding and good about taking turns. The movie selection could have used a bit more mystery type films, but that is my taste. I did watch a few movies I hadn't seen."
Pros: "Nothing horrible experience"
Cons: "Staff in Los Angeles, service non existent in Greece no entertainment for 11 hours no tablets available"
Pros: "Extra leg room in the emergency exit area was great for a tall person. Good food."
Cons: "Boarding was chaotic and they switched the gates. The flight was overbooked. No entertainment offered."
Pros: "The service was very good throughout the whole trip."
Pros: "It departed and arrived on time. The boarding process was very efficient thanks to Frankfurt's automated ticked checking gates."
Cons: "No in flight entertainment."
Pros: "The food and the entertainment were excellent, staff also worked very well, and the airplane appeared well cleaned and maintained"
Cons: "The economy seats are too close to each other to be comfortable for extended periods of time (back to front ways - side space is reasonable)."
Pros: "Very nice staff."
Cons: "Boarding could has been smoother."
Pros: "the crew"
Cons: "plug ins"
Pros: "Crew was amazing and work diligently to make everybody feel comfortable."
Cons: "Nothing. I had no issues!"
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Pros: "The young man was so funny - crew!!!"
Cons: "If you fly first class your seat should recline. Ridiculous and the reason I go out of my way to make sure I NEVER fly American. Couldn’t avoid it this time and as always American managed to disappoint."
Cons: "Half of the screens were down. No Gluten free options."
Pros: "Great price!"
Cons: "More food."
Pros: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Pros: "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
Cons: "If the seat hadn’t broken and delayed our flight by 20 minutes"
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Cons: "To tell you beforehand that 35J, the seat I chose, is smaller than the rest of seats in Economy"
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Pros: "Nice crew! Specifically remember Monica"
Cons: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Pros: "Food and service was very good."
Cons: "Relocating us to vacant seats so that we weren't crammed all together."
Pros: "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
Cons: "See above."
Pros: "Chicken wrap"
Cons: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device."
Cons: "The crew was very disappointing!!!!!!"
Cons: "No other snack choice, just pretzel. Can we have some cookies?"
Cons: "I didn't make the flight because the connector to Philadelphia was delayed. The replacement flight isn't until tonight - 24 hours after I was scheduled to leave."
Pros: "How nice the landing was. And how really sort it was"
Pros: "The crew on both legs were attentive, especially in helping people with connections deplane in Dallas. Boarding was easy. Checking one suitcase for free was good."
Cons: "the first leg of the flight was delayed. The information about when it would leave kept changing at the gate. I would have appreciated some extra food due to the delay... I was unable to get food in Dallas, which my scheduled layover time would have allowed."
Cons: "6hr flight with NO entertainment? Not acceptable."
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "The food was good."
Cons: "They put so many people (over 200) in a room by the gate to wait for boarding. There were no bathrooms there to use."
Pros: "Crew was wonderful - friendly and accommodating. Food excellent - very fresh. Cannot say enough kind things about the crew!!"
Cons: "Everything was excellent on this flight."
Pros: "Smooth flight"
Cons: "Being delayed"
Pros: "Great crew"
Cons: "No room to sit comfortably on an 8 hr flight ."
Pros: "no drama, all comfort"
Pros: "Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!"
Cons: "Entertainment system: world's worst touchscreen Food: I am sure it can be better"
Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."
Pros: "Pretty good dinner and breakfast, complimentary wine"
Cons: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Pros: "Most things."
Cons: "Delayed flight!"
Pros: "The plane"
Cons: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Pros: "Good entertainment"
Cons: "Bad organization during boarding"
Pros: "I did not die"
Cons: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."
Cons: "Lots of time changes. 1 piece of luggage sent wrong destination."
Cons: "Trtvr Rrrrrcffrrcr rr crfrr"
Pros: "The staff was efficient and attentive. The plane was modern and clean."
Cons: "I was pulled aside at the gate and had a security interview because I hadn't checked a bag!"
Cons: "The video screens weren't very good. You had to tap screen multiple times to select a choice."
Cons: "The passport check point was horrendouslyorganized as was boarding in Barcelona. My vegetarian sandwich served for lunch was nothing more than Dry bread, two cucumbers and a piece of iceberg lettuce- just awful."
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Pros: "Quick, easy, great crew"
Pros: "I had a great experience. Each flight left and arrived at designated times and the staff were very friendly."
Cons: "I have no complaints about any of my flights during my trip."
Pros: "Pleasant staff, clean passenger lounge and plane cabin"
Cons: "Wish standard seating allowed for more width, better way to avoid reclined seat in front"
Pros: "Normal flight"
Cons: "The flight was ,the plane was small. And I was charged for my baggage when I used my card"
Pros: "The flight was only 30 min"
Pros: "Boarding was smooth. Flight was on time. Some weather en route but pilot was able to avoid the turbulence. Overall a good flight."
Cons: "Unrelated to the flight- but immigration and customs in Grand Cayman was slow. 200+ people arrived on this plane and there ware 4 immigration agents although they had more stations. We spent about a half hour in line in each- immigration and then customs. Rental cars is another situation to be aware of regarding insurance."