Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to New Delhi
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Scores according to KAYAK customer reviews
Pros: "Same as before"
Cons: "Same as before"
Pros: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Cons: "Leg-space between seats specifically when the person in front of you reclines"
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Pros: "The crew was very friendly, kind, and helpful."
Cons: "I couldn’t find any music that I liked - classical, soft rock, etc"
Cons: "Qatar Airways... Never to expect more"
Pros: "No leg space"
Cons: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Cons: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "The leg space the reclining chair the personal tv the head rest The food"
Cons: "USB port was not working."
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pros: "It was exellent but long flight keep it up!"
Cons: "Everything was above avarage"
Pros: "Excellent service. Excellent quality of food."
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Cons: "Organization of the boarding"
Pros: "Dedicated to customer service"
Pros: "Seat features. Extensive beverage and food menus. Great IFE system"
Cons: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "Very nice. Everything was great."
Pros: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Cons: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"
Pros: "Completely satisfied. Excellent all the way!"
Cons: "Everything was perfect. Thank You."
Pros: "Landing and botding is safe"
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pros: "Enjoyed the food and the service from the crew. Plane was new and relatively new and comfortable."
Cons: "The check in agents were not very polite or helpful. They did not offer much assistance and help for a first time customer on Qatar Airways. My bags were also not loaded onto the plane and had to arrive on a later flight"
Pros: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Cons: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Cons: "Crew members were not concerned. Service was not proper and on time."
Pros: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "Excellent service and in time flights."
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "Excellent customer service"
Pros: "- Efficient boarding and check-in - on time arrivals"
Cons: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Pros: "Very nice service"
Pros: "I travel from Sydney to Europe (UK and Greece) regularly. My experience with Qatar airways was fantastic: I highly recommend it. First of all, the travelling hours are a bit shorter (compared to travelling via Singapore or Hong Kong) probably because of the geography of the cities/connections and the corresponding flight times between Athens-Doha-Sydney. The aircraft was exceptional (I believe it was Airbus A380). It was a double-deck, wide-body and four-engine jet airliner. Cabin and economy class seats were very comfortable and more spacious compared to other aircraft. There was minimal turbulence, which is partially due to the type of aircraft: at least this is my understanding. The aircraft also had wi-fi (complimentary for the first 15 min) and one was allowed to use the mobile phone during the flight (except during take off and landing times). The flight attendants were absolutely amazing. Also, the crew was very understanding and friendly with children. Food was also excellent and in good portions. Overall there was high tech aircraft, excellent service and no delays. I will choose it again in the future."
Cons: "On the downside, I had a problem with my entertainment device during the whole flight: there was no sound, so I was not really able to watch any movies/TV.. The flight attendants tried to sort it out, but it was not possible. They kindly brought complimentary magazines and drinks/snacks, however it would have been much preferable if I could watch a movie or if free wi-fi was offered for the whole flight, as compensation.. My understanding is that this was not an option, due to problems providing free password..."
Pros: "Almost nothing"
Pros: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Cons: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Pros: "Very friendly crew!"
Pros: "Great crew. Old plane but comfy"
Cons: "No ear plugs in my amenity kit??"
Cons: "Delayed flight ruined it."
Pros: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Cons: "Luggage still in Atlanta with Delta."
Cons: "delays, delays yuck"
Pros: "All was great"
Cons: "Everything was great!"
Cons: "It was all good ✈️"
Cons: "Seats did not match seat map"
Pros: "Flight was very late- about 45 minutes because of some problem with the "paperwork" they said. It was a beautiful day and the crew was ready to go, but we all sat for a long time before being allowed to leave Madison. It's especially bad when we've all made ourselves arrive at 5am for a 6am flight"
Cons: "on time departure"
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Pros: "The crew and comfort was ok"
Cons: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Cons: "The comfort seats are not that comfortable"
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Cons: "WiFi never connects food"
Pros: "Boarding, friendliness of staff"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Food service was good."
Cons: "The the audio stopped workin halfway through the flight."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Clean bathrooms and great refreshment choices"
Pros: "The crew are very friendly, positive and have good sense of humor."
Cons: "The flight got delayed badly"
Pros: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Cons: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Pros: "The crew was organized and made us all laugh, and had a great personality."
Cons: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average."
Pros: "Friendly staff"
Cons: "Crowded waiting area and plane. Awful on plane!"
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Pros: "Flight on time"
Pros: "Flight from SEattle to Atlanta delayed due to mechanical problems for 6 hrs. Once we got to Atlanta there were no flights connecting to Argentina until the following night at 10 pm. Delta did put us up in a hotel but with no food vouchers or any upgrades on delayed flight the next day. Flight attendants and crew were curteous."
Cons: "Fairly small seats and food isn't very good (as seems to be standard these days with most airlines). In flight music is very limited. Movie choices ok. No consideration to upgrade to first class or financial compensation have to be delayed a whole day for a long flight to Argentina."
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "Friendly staff and onetime aircraft"
Cons: "Nothing in perticular"
Pros: "Good Food Nice Flight Attendants"
Pros: "The flight crew were really nice and I was really comfortable in the Comfort+ section of the plane. It's a nice upgrade for Delta and hope the other airlines follow suit. Granted I had a very active infant, I didn't have any problems."
Cons: "Because we were diverted to JFK for "Weather" even though LaGuardia is only 9.6 miles away, and it was 11:30pm by the time we landed. The only flight to Manchester was the next night and would have gotten us to Manchester by 6pm. I had to rent a car at midnight and drive the four hours to be able to attend the reunion I was flying up for."
Cons: "Super small plane"
Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Pros: "Crew remained positive and apologetic for the long delay."
Cons: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."
Pros: "Delta met and exceeded all of my expectations on this Atlanta to Baltimore flight."
Cons: "Wonderful service, on time departure and arrival."
Pros: "We had originally booked seats that were not together but we're able to change them at the gate. We sat in the last row of the 777 which only had 2 seats on either side of the plane rather than the standard 3. The seats still reclined tho not as much as the other rows. Food was free and excellent- so was the entertainment (I watched 4 movies on the 14 hour flight). Crew was great. Alcoholic beverages were also free but we don't drink so it didn't matter."
Cons: "The flight from phx to lax was ok but it was a small plane (CRJ700) and we're big people. No amenities whatsoever except for soft drinks, juices and peanuts. Flight was on time and made the connection with time to spare."
Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Cons: "Same as above"
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Thai soup."
Cons: "Overcooked beef. Movie selection not as good as on domestic leg. We both still like the Delta One configuration on the 777's and Airbus' more than the 767's though."
Pros: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
Cons: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "The flight crew was so friendly and the food was really good."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "KLM staff is great"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Everything OK"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Cons: "wasn't able to take the flight since I missed it"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Cons: "We did not get two of baggage at the destination."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Very friendly crew"
Pros: "Very friendly and helpful personnel."
Cons: "They stole my money"
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "quick and relaxed"
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "Staff, service"
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Cons: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."
Cons: "My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY."
Pros: "Although a late take off we managed to arrive 3 minutes early!"
Cons: "Nothing, keep up the good service!"
Cons: "I paid 20 pounds for seat 9 something and was given seat 32F"
Cons: "The meals could have been better"
Pros: "Seat was comfortable"
Cons: "I don't like the attitude of some cabin crew."
Pros: "Friendly crew, uncrowded plane."
Pros: "I really like this airline"
Cons: "The crew were all very nice"
Pros: "Everything went like clockwork. Great service and flight."
Cons: "Nothing to dislike."
Cons: "The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite."
Pros: "Again, I liked that we reached our destination safely."
Cons: "Because of the almost 3 hour delay, almost all of the passengers on the flight missed their connecting flight. Including myself. I was moved to a flight four hours later Finally, the last leg of my flight was again delayed 55 minutes and I ended up on a very, very crowded flight and getting to my destination at almost 5pm instead of 9am.... missing a whole day of activities. What did I get as compensation from British Airways? A 5 pound coupon for 'light refreshment' for an 8 hour inconvenience. Brilliant :|"
Cons: "had to check my tiny carryon because of being in the fourth boarding group (despite checking in 24 hours before)"
Pros: "Champagne and hot face clothes to greet us. Perks of Economy premium were lovely"
Cons: "Quality of movies was not A.+"
Pros: "The 747 is spacious. Seats are comfortable and recline. Restrooms are comfortable. The flight crew was wonderful. Food was better than average. Wine was included. Enjoyed the ice cream."
Pros: "Good crew and efficient service."
Cons: "Not the most comfortable business class seats. Had a hard time getting any sleep."
Pros: "Nice service. On time."
Cons: "Buses at each airport to get plane. Multiple waits in customs lines when travelling within Europe."
Pros: "Dinner was quite good. And yes, the seats were comfortable. But the aircraft was probably from the 90's"
Cons: "Entertainment system was really archaic ... No USB slot to charge phones ... Breakfast was ok ok ... not good."
Pros: "Entertainment and amount of food and drinks served was adequate"
Cons: "3 different delays totalling over 2 hours then sat on the plan waiting to take off for another 30+ min with no regard to connecting flights, passenger confort, etc"
Pros: "Great cabin crew"
Cons: "20 minutes "to reposition the gate to make it safer for exitong the airplane" - sounds like nonsense to me. No meal - and that really is nonsense."
Pros: "Boarding was good, the crew were friendly and accommodating."
Cons: "In flight entertainment didn't work at all for the first hour, after that it was mediocre. It was so hot in the cabin that there was no way to sleep. No air vents to cool you off. The window covers were broke and some wouldn't close. They also rattled...very annoying."
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Pros: "crew was nice and friendly food was good bit old aircraft so little bit less comfortable"
Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed. and on top of it their website is not working can't update my contact details and also cant track status of my complain."
Pros: "The captain and first officer were extremely courteous and professional . I was impressed at the way the captain managed the delayed departure taking time to brief the passengers at the boarding gate. When we eventually changed planes and moved to another gate to board it all went without a hitch."
Cons: "Flight was delayed after arrival at Heathrow for 4 hours Baggage lost did not get it even after the end of the trip There wasn’t much of help or effort from the airlines to track baggage Even my 8 year old son said ... never board British airways"
Pros: "Seats were comfortable again."
Cons: "Crew seemed to be a little more aggressive and rude than last flight from BA."
Cons: "Did not get seat I reserved. Stuck in middle seat. Very late."
Cons: "seats are too small - but y'all know that!"
Pros: "Was able to get a bulkhead seat. Wheelchair staff were very efficient at LHR and TPA. Wheelchair helpers were very efficient and friendly."
Cons: "The there was not a legroom class (or bulkhead seat)that could be pre-specified. I do not really care about other extras extras for premium economy. It is critical to me that I can physically fit into the space between my seat and the one in front."
Cons: "British air sold seats on american but couldnt - or wouldnt- allow us to Book our seats ahead and together. We had to wait til boarding day and airport checkin. Shame on them. If theyre going to make money code sharing, then they better deliver!! Then the american flight's ent'mt didnt work nor reading lights. Hopefully you had a fully charged smart phone!"
Pros: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Cons: "The "complimentary" drinks weren't complimentary, as you had to pay for them"
Cons: "They lost my luggage and they have wo"
Pros: "Eveything very comfortable flight. So much better than American airlines!"
Cons: "Tray table a little small and instructuins needed for all places to plug in."
Pros: "On time"
Cons: "Wait for shower was more than one hour - really do you expect people with 10 hours to cone to lounge Food was minimal for breakfast and should take cue from their boston lounge"
Pros: "Fantastic service and entertainment. One of my best flights in years."
Cons: "1st service was good. Second just ok."
Pros: "Seattle to London was wonderful in all aspects great service comfort and amenities."
Cons: "Flight was delayed 45 mins, but when I'm 2 mins late to check in the cancelled my boarding pass. Ridiculous customer service wanted to charge me $400 to change my flight!!! Never again"
Pros: "Food was decent as was entertainment. Pretty new aircraft and lavatories were clean throughout flight."
Cons: "Crew was ignorant yet again, seats had poor legroom blocked my media box."
Pros: "Flight crew did a nice job and seemed to enjoy what they do."
Cons: "When you book your ticket you should be able to choose your seat without having to pony up $35 to do it, I don't understand why you have to wait until you check -in 24 hours before your flight to get a "free" seat. Food was just okay. Seats not that comfortable."
Cons: "Food and entertainment. Food needs improvement. Screen was outdated and blurred."
Cons: "The flight was cancelled. Very poor organisation. Lack of communication. Our rights were not explained to us and no information material was made available. No reason was given for the cancellation. The flight was rescheduled to the morning at 7am and then again rescheduled at noon. Still to be seen..."
Pros: "Crew were friendly and accommodating,"
Cons: "The lines to get out of Heathrow to Budapest and Heathrow to San Francisco was very slow and inefficient. We almost missed both our connections due to lack of considerations for passengers who had a short time to make their connections. It was very stressful making it to our connecting flight. I know that my complaint is mostly about the Heathrow TSA but I would hope that BA will help solve this issue."
Pros: "The crew was outstanding, professional and friendly. Food was good. Entertainment platform was easy to use and had great selections."
Cons: "Nothing I can recall."
Cons: "Notified better for the reason why the flight was cancelled."
Pros: "The crew was great even though there was no food or beverage service. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Cons: "The air was stuffy even with the overhead vent on. The seats weren’t super comfortable."
Cons: "Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!"
Pros: "Attentive and very polite flight attendant"
Cons: "Restroom seems to get smaller and smaller"
Cons: "Taking off on time. But they did get another plane. We arrived about 5 hours late."
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Pros: "Nothing. You’re horrible."
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Pros: "Crew and food and drink options fine. Comfort level in First Class much lower that expected. Update the aricraft please!!"
Cons: "Couldn't recline the seat very far. No USB outlet. No multimedia options. Get into the 21st century!!"
Pros: "Comfortable seating"
Cons: "I wish my booking came with a record locator for easy check in"
Cons: "The crew could not have been any less accommodating for a nursing mother flying without my baby and needing to pump. I will be writing and submitting an official complaint to American Airlines ."
Pros: "We were delayed due to inbound flight being late. Then weather set in, which delayed all flights outbound in ORD. The flight crew went above and beyond to make up for your delay."
Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Pros: "That I could watch movies"
Cons: "How complicated it was to watch movies. Look at Netflix, they know how to do it right."
Pros: "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
Pros: "The only positive thing is that we got to our destination."
Cons: "Horrible seats, no entertainment, the crew appeared as if it was their first flight."
Pros: "Easy flight"
Cons: "No backseat TV or usb charging outlets"
Cons: "Flight was delayed & ultimately cancelled. Replacement flight required going to another airport. That flight too was delayed putting at risk our ability to make the BA flight to Lisbon. Therefore, we took AA flight to JFK and a TAP flight to Lisbon.did not take this flight."
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Cons: "Baggage lost."
Pros: "Everything was on time and had a early arrival east a great flight the crew we're friendly and all crews we're on too of there game thanks AA"
Pros: "The staff was great smooth flight"
Pros: "Good time for flight"
Cons: "Tight, hot inside plane, no refreshments"
Cons: "was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats"
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "Old plane. No entertaining in seats for a 10 hour flight. Awful."
Pros: "Excluding the below situations, everything else exceeded expectations, just outstanding."
Cons: "Food selection for someone who's allergic to milk, such as myself, was the poorest I've ever encountered. Also, somehow the TSA Pre-Check for both my spouse and I was "dropped." So we had to wait to clear security and still didn't have tickets until the last minute because we couldn't check-in online because we needed our passports. Therefore, we almost missed our flight to Dallas. My spouse and I are still upset about the situation and lack of customer service."
Pros: "Nothing whatsoever."
Cons: "The connection was too short and I nearly missed my flight. This idiot shuttle operator willfully refused to tell me (literally she just walked away when I asked which terminal the shuttle was going to) where the shuttle was going and I ended up at the wrong terminal"
Cons: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
Pros: "Once we got underway everything was excellent and fast."
Cons: "Flight was delayed due to the original plane being hit by a bird."
Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Pros: "Very prompt"
Cons: "Staff were short with passengers, and one was quite rude to an older gentleman."
Pros: "Crew was great, boarding was efficient"
Cons: "The planes are very old, for a transatlantic flight to have monitors showing one movie in the middle of the plane is ridiculous. Even my 2 hours Delta flight had personalized screens and entertainment on demand. Really disappointing especially on return as we flew 8 hours during daytime"
Cons: "While Delta are stepping up their snack & refreshment options, American seems to be joining the downhill slide group. If you don't like dry pretzels... choose another airline. Also had that wonderful experience of learning after boarding that you need to have downloaded the app to be able to reach any entertainment options. And, nowhere to plug the device to keep it alive. I didn't realise that AA was competing with the budget airlines like Rouge now..."
Pros: "Stewardess was really nice, friendly. Made me feel welcome and took good care of us"
Pros: "I like AA because they are honest and kind. I received good value for my money."
Pros: "He gave me a meal voucher in Dallas which made me feel a little better about the four hour delay until the next flight."
Cons: "I didn't like the idea that I've had a four hour delay due to the fact that the airplane and DeRego showed up an hour late. There were no explanations and no apologies. I got to Dallas I was furious complain to customer relations. I at least wanted them to let me in to the admirals club so I could be comfortable for the next four hours. They refuse that but one lady at the customer relations apartment did give me a meal voucher which made me feel a little better."
Pros: "only the low fare; which wasn't worth the experience we endured. i do not plan to use them again!"
Cons: "that was much too long a flight to be to be put through such an inferior"
Pros: "The crew was amazing."
Cons: "The plane was so old, the TV was high in the middle. Very kittle room for legs, and I am a small person. Very uncomfortable for an 8 hour flight."
Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."
Pros: "Everyone was helpful and friendly. It was my first trip, and I would do it again."
Pros: "Spacious seating Attentive crew Entertainment"
Cons: "Hour delay for take off"
Cons: "Brand new plane seats were great and tons of entertainment"
Cons: "3 hour delay...and no voucher for the delay"
Cons: "You need to add a not applicable choice to your list. I did not eat the snacks offered on the flight nor was there any entertainment that I could find."
Airlines flying from North Dakota to New Delhi have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to New Delhi
Masks required on board, masks provided on flights from North Dakota to New Delhi
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to New Delhi
Testing for antibodies, testing for symptoms for flights from North Dakota to New Delhi
Waiving of change fees. Search flexible flights from North Dakota to New Delhi