Cons: "The crew was extremely rude. One in particular was very racist in the way we were treated and the way she would talk to white travellers. My 3 year old child was not provided meal after 2 reminders and I had to argue and fight for it. I was forcefully given Asian vegetarian meal when I had made no special meal requests."
Pros: "Cabin crew were great."
Cons: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"
Pros: "Great food and service."
Cons: "My seat did not recline. My movies did not play."
Cons: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
Pros: "Best flight crew I've ever had."
Cons: "A free upgrade to first class"
Cons: "Lufthansa not taking any responsibility for allowing connection time to be so short. Everyone on the fight from London missed their connections!"
Pros: "Lufthansa long haul flights has a really cool air flight status system."
Cons: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."
Pros: "Nice crew members. Even though it was a short flight, they served a snack and drinks."
Cons: "Instead of saying what could have been better, I want to praise the excellent wheel chair service at Munich airport. She went above and beyond, helped us find an alternatively connection after we missed ours and while reassuring us about the solutions. She was First Class service. Thank you."
Pros: "Lufthansa take great care of their passengers, always"
Cons: "Poor gliding in and rough landing"
Pros: "Flight crew and airport crew very helpful ,"
Cons: "Due to delay in LA, was rescheduled to later flight which was also delayed"
Pros: "Great service, smooth, on-time flight."
Cons: "A little older aircraft and seat was very warned"
Pros: "The crew was really nice"
Cons: "The flight was delayed, there was no TV or any other entertainment"
Pros: "Crew was nice, Feel safe"
Cons: "We left Frankfurt over hour late, no entertainment at all, small plains have usually few big TVs on the sealling there was nothing."
Pros: "Arrived safely; good selection of movies; sound reasonable."
Cons: "Departed and landed late; virtual no assistance in close connections; even though I paid for economy plus, the seat was terribly uncomfortable and did not properly recline; overhead cabin storage was limited and even did not easily accommodate carry on luggage; food was served cold and unreasonably small dinner and breakfast."
Pros: "Flight, crew, arrival were good"
Cons: "Security in Frankfurt was overwhelmed, so we were transferred to a set of security gates which is very far from the A gates. Had to take 2 slow elevators (no escalators!), go through the underground walkway connecting B and A sections and finally walk to one of the outermost gates to board. We were bused; our bus waited next to the plane for quite a long time full of people and without AC. It was a very unpleasant experience."
Cons: "Plane was old and had no in flight entertainment"
Pros: "good flight."
Cons: "Ran a timy bit late but staff was all very nice."
Cons: "Late arrival in Munich, missed connection to Krakow, no rebooking and nobody cared that we, 3 people, get to our destination the same day. Spent 12 hours ( 10 am to 10 pm ) at Munich airport not knowing if and/or when we get on the plane, hoping to be on 10 pm flight, not making any connection all day long. Suggestions to fly through different city or on different airline we’re met with shrug and “ not possible “ reply. Having one Omaha Krakow Lufthansa ticket made no difference to anybody. Horrible experience specially that one of us was 80 years old. Will never fly with Lufthansa again. None of my friends will. Dreading my flight back. Kasia Bradley"
Cons: "Big chaos on airport: 3x changed the Gate, workers at boarding don’t speak English and ask me to speak Germany...everything was terrible and I never use Lufthansa again and don’t recommend to anybody..."
Pros: "Everything as expected"
Pros: "Finally an upgraded plane. The plane from Frankfurt to Mumbai was not the best. On business class - small washroom with the toilet lid collapsing on you. One of the washrooms also not functional. Liked the food and the service."
Cons: "Sink not functioning properly in business class."
Cons: "My return travel was on lufthansa but due t delays in departing I missed my flight to the US. We were treated very poorly and slowly by service center representatives. The flight we missed was still at the gate but the door had closed. We were told the flight was oversold so it benefited the airline that we missed it. It’s muxh cheaper to put us in a horrible hotel with disgusting food and fly us out the next day, then pay people to choose a new flight. I had two small children at home and Diebel to this incompetence missed my 4 year olds birthday. He was devastated all thanks to your airline."
Cons: "Terrible food and atrocious crew staff -- impatient, rude, unhelpful and racist. Unacceptable to give kitkat and sweet offerings for kids meals both times. Zero nutrition and terrible for children. Adult meals were equally unpalatable. Aircraft was also older and not in the best condition."
Cons: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Pros: "Crew !!!"
Cons: "Very long distance to gate Z 69 with no time to cost my knee pain !!!"
Pros: "I am so angry and annoyed with Kayak! You are thefts and lyers! I got the tickets from your site where NOWHERE were mentioned « no laggage included ! At my suprrise we had to pay extra money to check in our laggage. I will never again will book thru your site and will always tell everyone how dishonest are you are. Your telephone support staff is unsupportable ! The best to get tickets directly through the flying company, their sites are honest and correct!"
Cons: "I hate KAYAK since they are dishonest and not reliable ! Never again.I have nothing against LUFTHANSA !!!"
Pros: "At least should have good brands of alcoholic drinks. Ugly mag limit the no of drinks consumed but keep better standard drinks"
Pros: "great flight attendants - very friendly and attentive"
Cons: "The landing was extremely turbulent - an announcement from the pilot would have been nice."
Pros: "Once again Lufthansa crew is the best"
Pros: "I really don't remember. I slept through the entire flight."
Cons: "They boarded us from the back and the front of the plane so at one point you had people trying to pass each other in the aisles. Weird. That could've been handled better. Also, people were allowed to put their back packs in the over head so didn't leave much room for luggsge carry on. Flight attendants weren't helpful either. One just said that all carry on should be able to under the seat."
Pros: "They had delicious little sandwiches for breakfast, and were amazingly efficient at getting out the snacks and coffee."
Cons: "I didn't like missing my flight"
Pros: "I liked that it was on time"
Cons: "everything was ok"
Pros: "The crew was great. The flying by pilots was great. The seats were ok."
Cons: "The selection of movies, documentaries and news was very poor, from my perspective. Typically, when I fly from Europe with other airlines, I have no problem finding something I would want to watch during the entire flight. On LH, I couldn't find a single movie I cared to watch. I watched a documentary. I tried to watch live news, but it was often unavailable."
Pros: "The after dinner cognac was nice."
Pros: "Flight attendants were great, entertainment system top in its class."
Pros: "I liked that they passed out hot towels and how often they came by with food and drinks! Every time I started to get thirsty they came by with drink service! The temperature was great and we had comfy chairs that made napping easy. The pullout tablet for games and movies was also a great surprise"
Pros: "The variety and ease of use of the entertainment"
Cons: "The boarding was not at all well organized. There were no instructions about what to have ready and the woman who checked our passports was rude."
Pros: "Short flight so it was good"
Cons: "Everything was good"
Cons: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"
Pros: "We loved business class! The service was the best"
Pros: "I was travelling with small kids and I was asked t be boarded as first one. Therefore myself and kids were not required to queue"
Cons: "As I was with two kids when doing checked in I was not able to have three seats next to each other. I was required to negotiate in plane with another passenger to change the seat"
Pros: "Plenty of overhead bin space, comfortable seats, headphones were fantastic."
Cons: "Crew was pretty much non-existent and only came around about twice to serve drinks or food, and they were not super friendly."
Pros: "The food"
Pros: "The service was excellent! ALL staff, great! Food, very good. Only complaint is too many people, 1 smaller planes would have been better."
Pros: "Everything! Service, entertaintment, smooth flight"
Cons: "The food could be better. I had the chicken dinner which was not very impressive. And the bread was horrible."
Pros: "Great service and entertainment. Pretty comfortable, too."
Cons: "food was so so."
I lost my luggage on this flight going to Dallas.. worst experience I ever had taken American Airlines.. really disappointed.
Late to board late to depart captain gave inaccurate information
Cons: "The WiFi could have worked"
Pros: "Flight on time and covid Prevention was in place."
Cons: "Failed to provide wheelchairs as requested."
Pros: "We were so delayed due to a broken Air conditioner.we were told we had to get an new plane. The walk and ride took us to a new terminal where we walked and walked and I am 78 and hard to keep up. Then we were off and a nice flight and we made up a bit of time. Upon arrival in Aspen and there was not gate for us so we had to wait 25 minutes to deplane, The staff and pilots were terrific and tried to make the best of it. At least we got there. Snacks and water would have been nice with all the waiting we did....Linda Decatur"
Cons: "Add some goodies when these things happen."
Pros: "Really enjoy flying first class."
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Pros: "Confortable seats"
Pros: "American Airlines seemed to have upgraded their airplanes. The seats, which were abominable in the past, were comfortable. They also had in cabin movies. I used to prefer Jet Blue or any other airline, just taking AA for the price. Now, if all the airplanes are updated, they are on par with any airline."
Pros: "One of the crew members was rude on several occasions - the rest of the crew was fantastic."
Pros: "We were given sandwiches and drinks when our flight was delayed."
Cons: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
Cons: "Flight attendants were NOT personal at all. Did not say hello or even greet passengers. Totally acted like they did not want to be there. Made me feel like we were nothing but a bother to even.be there. Hate all the interruptions advertising the credit card. Very annoying!"
Pros: "Crew was very nice."
Cons: "Boarding took forever and made me almost miss my connecting flight."
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Pros: "Those little cookies were good and that's about it. The second half of this trip was a disaster and the crew, agents, and American Airlines should be ashamed at how they treat people just trying to go about their normal business lives. Makes me wish SouthWest had more flights."
Cons: "The agents at the connecting flight were absolutely the worst ever. Management would not even acknowledge who he was or me and didn't care to help in any way. If they would have pulled they faces out of their personal cell phones they might have been able to be helpful. Worst. Attitudes. Ever."
Cons: "I was unable to order a vegan meal in advance of the flight online."
Cons: "Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid"
Pros: "Upgrade to economy premium was well worth the extra fee."
Cons: "Coffee could have been better."
Cons: "Very upset with baggage handling and charges for baggage on an international flight. I bought an economy fair but was not well informed about fact that charges for baggage would be made. I ended up paying more in fees for baggage and seats than if I had purchased a "regular" coach fare or had flown on another airline. Will do this next time. Also, both my pieces of luggage were damaged and not properly latched following opening by security."
Pros: "We arrived to LAX at the same scheduled time and the pilots were very informative when we might have turbulence."
Cons: "Head phone jack was broken, was told by one attendant that they would fix it. He never came back, told someone else and they said sorry, there was an open seat 6 rows back. Was not going to have my son sitting by himself. Knowing that you have to check many things prior to the flight, maybe have a back up plan for something like this."
Pros: "Smooth flight"
Cons: "Small plane"
Cons: "The airport crew in Fort Myers were rude, slow, difficult and more concerned with chitchat among themselves than helping passengers"
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Cons: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Pros: "Newer seating configuration on A321. Decent leg room."
Cons: "Crew claimed turbulence prevented in-flight service. Also couldn’t use GoGo WiFi from either of my iPhones. Disappointing, unremarkable flight."
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Cons: "This flight was miserable. Seriously, one of the worst flight experiences I've ever had. The leg room was absurdly small. I'm not a tall person and I only had one inch in front of my legs. When the guy in front of me put his seat back it pressed into my knees. There wasn't enough space to bend down and untie my shoes, let alone get something out of my bag. My shoulder and knee were touching the guy next to me (a complete stranger) for the entire flight and there was nothing I could do about it. This was a red-eye but I absolutely could not sleep because it was so uncomfortable, so when we landed I had a terrible migraine and was nauseous and disoriented going through customs. I actually had to sit down in the airport because I though I was gonna pass out while trying to carry my bag, that's how shitty I felt after this flight. On top of that, not being able to sleep on the flight really messed up my sleep schedule and so jet lag from the time change has been made even worse, so I'm completely out of whack and its so much worse that it otherwise would have been because of the horrible flight. Also the food was gross and there wasn't enough of it. Even now, I don't think I have really communicated just how shitty this flight was. I was actually angry when I saw my seat upon boarding, and I'm still angry about it now."
Pros: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Cons: "Food options are generally not good on American Airlines flights. This has been a beef of mine."
Cons: "Need to change up the videos accessable by WiFi."
Pros: "Short flight, available texting for t mobile customers"
Cons: "AA overbooked their flights too much"
Pros: "Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints."
Cons: "No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working."
Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "Comfortable seats, pleasant staff"
Cons: "Flight was 30 minutes late departure, and arrival (no gate at LAX due to late arrival."
Pros: "Flight staff was friendly"
Cons: "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
Pros: "From Miami to Chicago we had to land to Indianapolis due to the plane running out of fuel and also they have to fix something minor . Waiting still in the plane watching a cartoon they play for us to go back to Chicago ."
Pros: "The flight was on time and comfortable"
Cons: "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."
Pros: "New plane, on time, we'll run"
Cons: "Seats are thin, tight. Arm rests low and not much support. Incomfortable."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Cons: "Why are there no more blankets?!?! Or if there are - they are for First Class only. Ridiculous"
Pros: "Boarding was fast."
Cons: "No internet on flight. No movies on flight. Plane was older. Seats were uncomfortable."
Pros: "Food was good"
Cons: "American Airlines gave away my upgraded seat that I paid for. Eventually gave a refund, but was unapologetic."
Cons: "My flight was changed from Charlotte to Dallas-Orlando"
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Cons: "Pilots flight like crazy and the second plane was dirty"
Pros: "Went out of the way to help me make the flight. .....were both nice and helpful !!!"