Pros: "The staff were awesome!"
Cons: "no covid-19 precautions were taken."
Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Pros: "The captain was very nice and kept letting us know how the flight was. The crew was very friendly and helpful."
Cons: "On the food"
Pros: "Crew was awesome"
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "Crew was really nice"
Cons: "Since my first flight was delay I lost deje second one."
Pros: "Not enough toom between rows of seats."
Pros: "In flight entertainment"
Cons: "The plane was very hot."
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "Met expectations; except for treatment of an oversized passanger, which turned out good in the end."
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "Boarding was fast"
Cons: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Cons: "Very late and boarded too long before leaving the gate."
Pros: "2: 1/2 delay"
Cons: "They put us on the plane after waiting 11/2 hours, we all had to deplane as the mechanical problems were not done correctly. We waited another hour to correct before leaving. The gate agent was able to get me on a later connecting flight to Charleston. That was a positive."
Pros: "Operated by Delta so great!"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "Everything else was okay"
Cons: "We arrived late & the connecting flight was far away got there with door closed 10 minutes before they left. But wouldn't let us on another 3 or 4 passengers. Needless to say are pre paid ride to the Cove we missed and we probably miss our dinner t 6to 7"
Pros: "Lots of water"
Pros: "Everything. Very nice accommodating ok"
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Cons: "Small seater aircraft was cramped"
Cons: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."
Cons: "Entertainment Poor. Not to many movie for 14 hours trip"
Pros: "I liked the individual tv screens to watch the latest movies"
Cons: "The slow boarding"
Cons: "My flight was delayed and after that they even lost my bags."
Pros: "Friendly staff and comfortable seating"
Pros: "Mu seat!"
Cons: "My baggage took for to long to arrive"
Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "Friendly crew. Boarded quickly. Gave good updates on what was going on."
Cons: "Prefer Pepsi products. Wi-Fi should be free."
Pros: "Great Service and amenities for a great price!"
Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."
Pros: "Flight got in early. Attendants were friendly. Entertainment on board was great with lots of options."
Cons: "I wished they offered snack boxes for purchase on short flights."
Pros: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Cons: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."
Pros: "The flight attendants."
Cons: "Wi go didn't work and wasn't free."
Extremely disappointing. The American Airlines crew strike is affecting their flights deeply. The crew didn’t show up for our flight so we were delayed 2 hours.
Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Pros: "Not a thing. Hands down worst airline I’ve ever flown with by a large margin. Would not recommend."
Cons: "Literally any and everything."
Pros: "The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Cons: "The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable."
Pros: "Great service and comfortable; well sanitized."
Cons: "TV screens for movies and shows."
Cons: "I sat in row 8, a main cabin extra row, just behind first class. The MCE seats are supposed to have a few extra inches but I actually had less room than if I sat in regular economy. The reason is because the wall behind first class comes straight down and prevents you from fully extending your feet. Newer layouts have a small cut out or stop the wall short of the floor so you can fully extend you legs."
Pros: "Crew was very nice and professional."
Cons: "Plane was very hot and cramped."
Cons: "The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over."
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Pros: "on time!!!!!!!!!!!!!!"
Cons: "small seating, freezing cold!!!!!!!!!!!!!!!!!!!!!"
Pros: "Got bumped up to main cabin extra for free whiskey"
Cons: "2 hour delay on first flight making me miss my second flight and instead of arriving home at 3 pm I won’t be home till about 10 pm .... definitely reconsidering booking American Airlines again...."
Pros: "We left 25 minutes later, but arrived 25 minutes early!! I hVe flown many times and that has never happened!!"
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "The crew on the plane was lovely."
Cons: "Waiting for maintenance, leaving late, running through the airport. No help from airport staff. They really seemed like that they didn’t care a bit if people made there flights. We barely made our connection to London. People who are 59 should NOT have to run through a huge airport! We spent a lot of money and planned this trip for nearly a year. There were no updates from Kayak. I will use Expedia from now on."
Cons: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Pros: "AA had fantastic service, no complaints"
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Cons: "Not enough time in London to change planes. We missed the flight"
Cons: "Unable to access the internet. It was American flight, not Alaska flight"
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "On time if not early. Clean."
Cons: "Considering this was a domestic internal flight the crew member doing the pa’s did not speak English well enough for me to understand their content. Other crew members were clearly past retirement age that I seriously doubted their ability to assist anyone in an emergency. In fact it would be highly likely they would be a hinderence and I would have to assist them."
Pros: "Felt very quick, I supposed after a 15+ hour flight from Sydney."
Cons: "As always tight seats."
Cons: "For an obviously new aircraft the space between rows was horrendous. I am 5ft4in tall and when I sat down my knees touched the seat in front of me. When the passenger in front of me tilted his seat back I couldn’t even cross my legs! I like Qantas but I have learned to abhor American Airlines (which operated this flight), next time I will probably use Air New Zealand purely because of the seat situation."
Pros: "that i finally came home"
Pros: "This flight is the normal nonstop from Mia to StL. The seating is tight but not completely uncomfortable."
Cons: "I just had knee replacement 4 1/2 months ago. It was difficult to fully extend my leg under the seat in front of me because the space between rows has shrunk to include more seating."
Cons: "old plane with worn out seats."
Pros: "Service in coach was nice and attentive."
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Cons: "Flight late, typical for American. Usual American Airlines rude staff."
Pros: "The plane and facilities were all very nice."
Cons: "Requested a raw vegetarian meal when prompted but message was not delivered to airline evidently. Flight attendant did not attempt to find alternate meal and implied we had not followed proper directions."
Cons: "Older American Airlines plane had the old monitors showing cabin the same movies. Difficult to see and hurt my neck. You don't expect this on overseas flights."
Pros: "it was on time and the flight was without incident"
Cons: "the food was terrible, even by airplane standards no personal entertainment system"
Pros: "When we arrived, we found the plane was changed, and our seats were in the middle, and separated. We had paid extra to have window seats.. After speaking to one of the gate attendant ( Arturo ), he went out of his way to accommodate us, and we ended up with great seats. Friendly and accommodating crew! ."
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Pros: "Completely satisfactory for my needs"
Pros: "The experience was average."
Cons: "While the brakes/ tires issue was not their fault, it's much more helpful to post a 2 hour delay (and surprise us with an earlier boarding) than checking with mechanics every 15 minutes with updates announced but no projected departure time!"
Pros: "I was not able to seat with my son, I was not very happy about it."
Pros: "The whole crew was great. Made the trip go buy quickly."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Cons: "3 hour delay - no compensation."
Cons: "We were in the very last row so they ran out of food options."
Cons: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Pros: "The pilot apologized for the delay and promised to get us there as quick as he can, if that was possible. But, it was thoughtful of him."
Cons: "Although I was informed that the flight was delayed, it was too late, I was already at the airport. A two delay ended up being three hours delay. When it was time to board, we had to wait for a crew member, further delaying boarding. Finally on the flight, I was served cold coffee!!! There was no blanket!"
Cons: "Weather delay"
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Pros: "The water"
Cons: "After the whole ordeal with the first flight, I get on my second flight, which was only an hour. Something happened with the air on the plane and it was sweltering the whole flight. Really hot and uncomfortable! The day, overall was very taxing - I paid $521 for a ticket and expected a good experience . I guess that was too much to ask for. I am disappointed in American Airlines and will NEVER fly that airline again - nor will any of my family."
Pros: "It was on time. Crew was friendly."
Cons: "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."