Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Portland
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Scores according to KAYAK customer reviews
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Cons: "Never flying with Delta again"
Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "More communication on the flight delay"
Pros: "New long haul service is a real improvement in quality"
Pros: "Great entertainment"
Cons: "We just boarded pretty late for apparently no reason"
Pros: "The crew on both legs of our trip were nice and accommodating."
Cons: "Vegan options"
Pros: "The best"
Cons: "Again the boarding process took forever"
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "Crew ok . Seat not so comfy"
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Cons: "Plane was so small I couldn’t even put my backpack in overhead and nobody told me to check it even when I asked"
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Cons: "Severe delay"
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Good drinks and movie selection"
Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."
Pros: "Timely flights , plenty of good food and disciplined serving Amsterdam: good layover Modern plane Better entertainment system Good flight to travel to India , Mumbai ."
Cons: "Windows weren't clean for stargazing"
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Pros: "Efficient boarding and helpful flight attendants"
Cons: "I was sitting in a "Delta Comfort+" seat in an exit row. The extra legroom was nice, but the tray table was so far forward I could hardly reach it, and there was no armrest on the window side. The seat covers appeared to be heavily worn, with tears and padding falling out in some places."
Pros: "on time"
Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Cons: "Need more legroom"
Pros: "Loved everything, the meal was good, spacious seats and friendly staff."
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Pros: "On time and very smooth boarding"
Cons: "Book seats together for parties traveling together."
Pros: "Crew was good"
Cons: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
Pros: "Fast boarding"
Cons: "No real headrests on the seats. Not very comfortable."
Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Pros: "Nice stewards"
Cons: "Gate agents crabbie"
Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"
Cons: "Inflight Wifi was spotty"
Cons: "boarding time, delayed for 3 hours"
Cons: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Cons: "No gogo WiFi"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Cons: "We still haven’t left Dayton."
Pros: "Crew was nice and professional."
Cons: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
Cons: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Cons: "The wait at the customer service counter in the terminal at LAX."
Pros: "All went well"
Pros: "I like how quick and efficient the boarding and check in process was."
Cons: "I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright."
Pros: "Nothing. Had a family emergency"
Cons: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Pros: "We really enjoyed our flights with American Airlines. From the counter to the stop on the plane everyone was great to work with and very friendly"
Pros: "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
Cons: "Old plane No entertainment No place to plug in/charge devices."
Pros: "I slept the entire duration."
Cons: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
Cons: "Delayed flight out of Paris caused missed connection in Dallas."
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Pros: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Cons: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."
Pros: "Flight attendants were polite and friendly during beverage and snack service Seats were clean and recently reupholstered"
Cons: "Two people got removed from the flight for seemingly no particular reason prior to departure, and looked quite unhappy although there were no strong words. Very small seat pitch Long delays for maintenance and runway Annoying ads for AA credit card over the intercom prior to landing No USB ports"
Pros: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Cons: "No food in first class, but it was only a 2 hr flight on a regional"
Pros: "The boarding was super fast as well as exiting, WOW!"
Pros: "Boarding was very quick, they called the groups quickly with no lag time in between."
Cons: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."
Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Pros: "All connections-smooth"
Cons: "Only airline we flew that didn’t have pre boarding for families with small children."
Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Cons: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Cons: "I don't know if I need to contact american airlines directly or what. But this is the 3rd flight that has been delayed with no reason given or for whatever the reason was tonight. Its obsurd. I booked a flight on Alaska Airlines specifically because american airlines had the issue of delays. Then come to find out, the flight WASN'T on Alaska...but its affiliate. It would be really nice to get some answers."
Pros: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Cons: "our flight was delayed, and no other options"
Pros: "On schedule and met all my expectations."
Cons: "No complaints."
Cons: "No complaints."
Cons: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Pros: "Nothing unexpected happened"
Cons: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
Cons: "Better snacks ...maybe nuts"
Pros: "We had an issue with the baggage which h we were able to resolve quickly and easily and get some money back."
Cons: "The boarding process"
Pros: "lousy crew"
Pros: "Got me booked on Delta."
Cons: "Itenirary fell apart and had no good solution."
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Pros: "We upgraded to 1st. Ontime departure and arrival."
Cons: "Waiting for bags."
Pros: "Delayed, rude staff"
Pros: "Not much"
Cons: "Uncomfortable seats, no leg room, no outlets for charging, only two restrooms for economy and no aboard carry on. It was overall very uncomfortable and unenjoyable. Alaska is much better"
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Pros: "Great attitude and a genuine love of their job made pass / crew interactions very pleasant"
Pros: "Quick direct service with no connections."
Cons: "Seated in 8C on 737-900. Could not strrtch legs as blocked door to toilet in front of my seat. Had one passenger exit the toilet and fall in my lap."
Cons: "United didn’t allow on-line check-in, wasting my time and theirs, forcing Basic Economy passengers to be checked in by a person. Won’t be flying United again."
Cons: "Poor services and customer support"
Pros: "I finally got to Portland."
Cons: "The plane did not arrive at gate, they gave us poor/invalid excuses as to why there was no plane. We moved from gate 73A to gate 82, in another terminal back to gate 73A for no explainable reason. Finally we left after having to checked in now at gate 73.....what a mess and over 2hrs late!"
Pros: "Without letting me know to a bad one where I had no empty seat next to me I looked to my original seat was given to someone else"
Pros: "The crew was amazing."
Cons: "Hot cabin"
Cons: "No entertainment to speak of."
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Cons: "Did not offer free personal device entertainment."
Pros: "Let us sleep with out disturbing!"
Pros: "N/A due to them rerouting my itinerary."
Cons: "N/A due to them rerouting my itinerary."
Cons: "Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
Pros: "The older planes of United Airlines could use some remodeling. The entertainment system with controls in the middle of the arm rest where the elbow rests is such a bad idea, didn't even bother with this crappy unintuitive system. It was annoying and flashy with bright advertisements or something popping up on a night time flight just sooooooo annoying, turning it off was not intuitive and had to ask the flight attendants how to turn it off during their very busy work of handing out packages with five miniature pretzels and drinks to the passengers, was happy to get a whole cab of juice to myself though."
Pros: "Clean comfortable, friendly service"
Cons: "The boarding process is ridiculously slow. Why not load from the back row first? Then you wouldn't have 150 people behind one slowpoke. You could cut the boarding process time by 90%."
Pros: "The helpfulness of the representative at HNL."
Cons: "Last minute 17 hr "delay" Screwed out of an entire day in Hawaii. Dream vacation ruined. No car, no hotel, no time to see Honolulu. Awful."
Pros: "Getting home."
Pros: "Crew was good"
Cons: "The delay"
Pros: "3 hous of waiting after our original departure time. Gave us free tv though so that's nice."
Pros: "Economy+ seats were very nice. Gates were close."
Cons: "Having content viewable on your app is fine, but finding out last minute that for some reason your device doesn't work with the system is annoying. There didn't seem to be any food or drink service, which was odd."
Pros: "Excellent as expected."
Pros: "The crews everyone was caring, respectful, and professional. I don't see anything to improve, they are that good, including the pilots!"
Cons: "I can't think of anything really."
Pros: "Easy to print ticket, United employees readily available."
Pros: "On time and people nice"
Cons: "Everything. Very good"
Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."
Cons: "It was delayed by 3 hrs"
Pros: "Boarding, economy plus"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Cons: "It was an enjoyable trip, no complaints whatsoever."
Pros: "Same as above."
Cons: "Same as above."
Cons: "Why does it take 45 minutes to board a plane? Way too long."
Pros: "As a pilot i don't care about the food, never eat it. I care about safe aviating and that we had all the way down to minimums into New Orleans."
Cons: "Don't much like being treated like cattle, but compared to flying my own aircraft this is practically free and totally safe."
Pros: "See above"
Cons: "Yea the tsa precheck was not being able to put on my boarding pass. Hooked me again ."
Cons: "Took almost two days to get from Chicago to Portland"
Cons: "Awful awful awful"
Cons: "No on flight entertainment, which is a pain when it’s more than a five hour flight. Nothing was complimentary, a snack, drink, even a pillow. My seat didn’t recline and I wasn’t an exit row or in front of one or near a bulkhead. Weird. Paying for a carry-on is a pain too. Won’t fly Frontier again."
Cons: "No where in my confirmation emails from kayak or frontier was there mention that 45 minutes before boarding I forfeit my ticket if I didn't already check in. I had no luggage to check and the line to security was non existent, but frontier had no one at their check ins and the auto check ins wouldn't print my boarding pass. I would have absolutely made my flight with ease, but no one answered the 800 number and no one around or that could be called could help me print my boarding pass. For 45 minutes I asked anyone and everyone I could for help. Not only did I miss my best friend' father's funeral, but frontier will not contact me back to refund the ticket that I paid for but was not permitted to use. NEVER fly with them, it's worth the extra money to fly with someone half respectable"
Cons: "Seats didn't decline"
Pros: "Only the boarding, it was smooth."
Cons: "I was ready for not having the power outlets, no complains about that part, but I didn't realize that the Frontier airlines would be so obsessed about saving their money that you can't even have a free glass of plain water!, everything is for purchase only. I am not even mentioning juices, tea, coffee etc., which are complimentary in all other airlines. The seats cannot be reclined, so you have to sit straight for all the duration of the flight. I hope the Frontier corporate staff monitors these reviews and will improve, but honestly I doubt. Once a person or an airline becomes greedy, there is no way they will change for the best."
Cons: "Everything went pretty well, we were just delayed in the plane about 40 minutes waiting for a few passengers coming in on another flight."
Pros: "I got a great deal on Kayak but after taxes and carryon fees it was not a super deal."
Pros: "It's hard to enjoy any part of the experience when it's uncomfortable."
Cons: "There isn't any room on the plane. Very uncomfortable. I recommend using roomier plans on flights exceeding an hour."
Cons: "A little more turbulent than the big boeings and no comforts or frills. Maybe a free soft drink? Even water would have been nice."
Pros: "On time. Clean. No worries."
Cons: "You should include free beverage service. I think the only free thing was water."
Pros: "Changing the gate within 24 hrs is not acceotable!"
Cons: "Late and cramped"
Cons: "I was delayed and ran to catch my connecting flight, only to find that the plane had mechanical difficulties and they didn't have a crew to fix it. None of the attendants at the desk knew what was going on and basically said they didn't know if we would be able to make the flight to Portland that day unless they could find another plane. They finally found another plane, but when we arrived to Portland there was someone at the gate and we sat on the tarmac for sometime. Clearly lack of communication or something. Upon landing every single person got their bags, but somehow mine did not make it on. They said that happens often that they can't fit all the bags and they have to send them on other flights. Unbelievable. I will ever fly frontier again, it is not worth the reduced ticket price to end up just being charged outrageous prices for everything else and having such disorganization and lack of proper scheduling."
Pros: "Sat on the wing, legroom"
Pros: "The ticket was very inexpensive. The seats were designed to be comfortable even though they fit more people in the airplane. They don't charge you for your personal item, like a lot of other low rate airlines do. Everything was clean, and efficient. Again, I got to say the seats were comfortable even though they did not look like they would be."
Cons: "I did not expect to have to pay for a can of pop. When the flight attendant came by asking if I would like something to drink, I requested a diet cola. She handed me the canna pop and it cost three dollars. That kind of shocked me. Also when I was paying for that canna pop the tablet that was running my credit card asked me how much of a tip I wanted to give The flight attendant. When I didn't leave a tip, the tablet forced me to hit a button that said I do not wish to leave gratuity. I did think it was a little over-the-top to charge for even cans of pop, then I thought it was very expensive to pay three dollars for the can of pop, then I thought it was over the top to ask for a tip, and finally I fell it was inappropriate to require me to click a button saying I did not wish to leave gratuity after I didn't leave a tip. This was the first time I had flown front tier, so I was very surprised by The whole, paying for a regular beverage and having it cost so much. But that was the only issue. Everything else was good. Of course this is within the context of a low rate airline ticket purchase."
Cons: "That I wasn't able to go home for 3 more days."
Pros: "The flight crew was fine, but they had little to do since the refreshments are all for purchase only!"
Cons: "A simple round trip from Portland OR to Denver CO turned into a nightmare. First flight was delayed 9 hours, return flight delayed 2 hours - both for "mechanical issues." And Frontier is certainly no bargain once you add separate charges for seats and both carry-on and checked baggage. Never Frontier again!"
Pros: "LOVED the TSA pre-screen... didn't know we had that... went through security fast!"
Cons: "Both of my flights were delayed by hours, and on top of that we ended up sitting on the tarmac for long periods of time with no explanation or apologies. It was extremely frustrating. I will never fly with Frontier again!"
Cons: "flights were more than 2 hours delayed without any explanation."
Pros: "One hour late."
Pros: "Almost everything . . . The people were all great. Thanks for the special help with wheelchair assistance when I de-planed in Denver. I didn't even ask. They offered."
Cons: "Don't like the " no frills" aspect of having to buy a soda or coffee. This is new to me since I flew last."
Pros: "Not much of anything"
Cons: "Add on pricing is outrageous"
Pros: "See above"
Cons: "See above"
Pros: "Plenty of overhead space available. Just enough legroom. A good economy airline."
Pros: "And they don't even lean back?!"
Pros: "Flying through the air"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Delayed by half an hour without clear reasons"
Pros: "Friendly staff"
Cons: "The small cramped plane on the way from Denver to Bismarck."
Pros: "My expectations were lower, so I was less disappointed. On time."
Cons: "No reclining seat, no moveable headrest, had to pay for extra baggage besides a purse. So blatantly and offensively cheap."
Pros: "On board attendants were pleasant and friendly. The arrival and departure were timely. On this trip my seat mates were thin enough that they fit within their seats as compared to another Frontier flight I took where my seat mates were a husband and wife who I estimate both weighed over 300 pounds. Even though they did not use the arm rest between the two of them, their combined weight/hel bulged over and under the arm rest next to me so I had at most 2/3 of the already small and cramped seat for myself."
Cons: "I think it is basically deceptive to advertise comparatively low prices then charge between $10 to $70 to obtain round trip seat assignments, $60-80 to carry one bag round trip, and $2.99 for a soda. I don't like the fact that even if you have a boarding pass that it is necessary to go through the entire line with folks who may or may not have a boarding pass to check a bag. If I had known this I would have paid the extra amount for a carry on bag. The non reclining skinny seat style and limited knee room/leg room is tolerable for a 2 or 3 hour flight but I can't imagine taking a much longer Frontier flight."
Pros: "Nonstop service between PDX and DEN. Frontier and United are the only carriers that do. We did have outstanding service from the rep when we checked our bags. But right next to her was a cranky rep, so I must say service is uneven."
Cons: "Check in process: The Check In button on the website was grayed out and the process would not continue. On the mobile app I had trouble finding the screen to check in for the return flight. Took me a few hours to figure it out and I was frustrated. Lots o' fees!"
Pros: "on time"
Cons: "We were charger for soft drinks & no snacks"
Cons: "Delayed and stuck away from gate due to maintenance issue"
Pros: "Middle seat was empty"
Cons: "The delay. No food. No apologies"
Pros: "Quick boarding"
Pros: "Good service & friendly."
Cons: "Arrived early but sat on the plane for 20 minutes."
Pros: "Newish Airbus nice to see"
Cons: "Carry on $ threats, Seating discomfort and drink pushing NOT cool"
Pros: "It was early"
Cons: "Too crammed in. No tvs anymore"
Cons: "$60 fee for carry on is ridiculous"
Cons: "It never happened."
Cons: "Plane was late"
Cons: "The extra $100+ to bring one small bag and have a seat. Especially when advertised as $40 one way. Cost $350 round trip in the end."
Airlines flying from North Dakota to Portland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Portland
Masks required on board, masks provided on flights from North Dakota to Portland
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Portland
Testing for antibodies, testing for symptoms for flights from North Dakota to Portland
Waiving of change fees. Search flexible flights from North Dakota to Portland