Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to White Plains
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Scores according to KAYAK customer reviews
Pros: "Everyone was very accommodating."
Cons: "Not much at all. Everyone was very accommodating"
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Pros: "Crew courteous, transfer personnel outstanding,nothing else to like."
Cons: "More leg room and a pillow for the head are essential. Completely uncomfortable on the long leg, LA to Philadelphia."
Pros: "Crew was great. Made it to destination 39 minutes earlier than expected"
Cons: "The entertainment s really poor And flight as delayed for over 5hours"
Cons: "Commuter jets- uncomfortable."
Pros: "Nothing. It was a miserable 2+ hrs."
Cons: "Work harder at making flying more comfortable for travelers without breaking the bank."
Pros: "Person checking tickets was good"
Cons: "Constant delays. Lots of waiting and zig zagginf around runway before taking off. Bags took forever to get out. It was a small plane and not full. No reason to wait 40 minutes for bags. Overall unenjoyable flight experience."
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Pros: "The staff was fantastic. Very helpful."
Cons: "Flight was delayed twice causing us to miss our layover. The only way they initially could correct the issue was by booking us a flight 5 days later. Finally found a helpful person at the gate after calling American Airlines and getting no help. We lost day of our trip, but it’s better than 5."
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Pros: "The boarding was great. The food and comfort was consistent with the average."
Cons: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Pros: "Very comfortable, fast, nice staff"
Cons: "They didn’t offer a snack!"
Pros: "The crew was top notch, very pleasant and went the extra mile."
Cons: "My husband and I were assigned seats in a different part of the plane from one another."
Pros: "Deplaning in White Plains"
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Pros: "We left on time and we arrived before schedule. They did let us board first with the baby."
Cons: "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
Pros: "Short flight."
Cons: "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Pros: "AA is always on time! Love the premium economy!"
Cons: "The Avianca flight was canceled a month ago, and kayak failed to notify me."
Pros: "Worst airline food in years."
Cons: "Food was bad on all 4 legs of trip"
Pros: "The boarding was fast and the flight arrived early."
Cons: "There was no entertainment on the flight other than the overhead tv which was hard to see and a poor movie choice. There was also a very loud family seated next to me which the crew did nothing to keep the noise down. Wouldn’t fly American internationally again."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Easy check in."
Cons: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
Pros: "Plenty of overhead storage. Loved USB and AC outlets. Comfortable and expeditious trip."
Cons: "Inboard video sound system stunk. Movie audio was inaudible, particularly dialog, and to make matters worse, choosing subtitles obliterated the rest of the audio. Love Cayman but departure gates are crowded and chaotic."
Pros: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Cons: "very nice seats."
Pros: "I was very happy to see that AA considerably improved service on-board, if I compare it to an experience of several years ago. For future flights to Europe I will not hesitate to choose AA over disappointing BA."
Cons: "All was as expected flying in coach. AA offered an adequate service fo an international flight."
Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Cons: "My flight back home was cancelled without any notice and so we had to spend an extra night. The flight the next day went without a hitch, so it sort of made up for it."
Pros: "The food seemed better this flight. Service was laid back and friendly."
Cons: "The flight's departure was pushed by 45 minutes but we didn't board until an hour after the initial scheduled time and then stayed on the plane for another hour and a half. The flight left almost three hours after it was scheduled to depart. I've only experienced such flight delays with AA."
Pros: "Only about 20 people on board did not have follow up connection flights. My flight going to Rome was also delayed by a half an hour. TBH I don't recall being on a AA flight that ever left on schedule."
Cons: "Seemed to be an unnecessary delay in departing a half hour late"
Cons: "The seats were cramped and uncomfortable. The entertainment options are very limited on a cross-country trip. I also don't see how there are no charging options at all."
Pros: "Ok flight"
Cons: "Not iberia"
Cons: "Baggage took 1 hour after arrival1"
Cons: "Last row. They forgot to assign us seats and we almost didn't get one. We had to because we had a dog. They put the dog under the wrong reservation and were concerned they charged someone else for it. No concern for fact they forgot to get us seats. We were in last row center seats. Horrible. Then we were starving and willing to purchase food. By the time they got to us, they were out of food. What?!?! We were willing to pay! Rude personnel. Horrible all around. Hate America. United is better."
Cons: "Didn't have the wheelchairs for my elderly family members and then gave us attitude when we asked for them."
Pros: "On time"
Cons: "They didnt tell us that emergency seats do not recling"
Pros: "There was movie available"
Cons: "-There were no Blankets for coach even though I wasn't feeling good at all."
Pros: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Cons: "Better snacks"
Cons: "Took 2 hrs to get a drink after we took off. Need more help."
Pros: "Boarding was fairly fast and the the flight was on time."
Cons: "I can’t complain. Flight wasn’t full so I had the row to myself. That being said, I find the seats are too close together. I am tall and never have enough leg room."
Pros: "Crew good. Good tv/ movie choices."
Cons: "Late check in and takeoff because cleaning crew didn’t show up on time. Late landing because plane below was cleared to take off late. Didn’t receive instructional video until after takeoff because TVs wouldn’t work at first. Uncomfortable seating."
Pros: "Hope the flight attendant was awesome. She should be filmed for training videos."
Cons: "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
Cons: "Crew was fantastic on United!"
Pros: "Entertainment selection was great"
Cons: "WiFi didn’t work"
Pros: "Early morning departures are the best and the crew and boarding staff were fantastic"
Pros: "Agent at the gate"
Cons: "My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together."
Pros: "Great cabin attendant!"
Cons: "Air conditioning on my feet got old."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "On time"
Cons: "Really expensive internet"
Pros: "Good service from crew. Fairly quick boarding process."
Cons: "Aircraft seemed fairly new on inside, but didn't have power outlets. Small uncomfortable seats on a long flight that is almost always full."
Cons: "The pane was obviously old and interior parts were barely staying on. The seats were rundown and very uncomfortable. The power outlets were not functional."
Pros: "Arrived early, friendly crew"
Cons: "Made me check my bag when there was PLENTY of space to carryon but they said space was limited"
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Cons: "No tv"
Pros: "United provided excellent service for my return from Puerto Rico to the mainland. Unlike other carriers, United quickly adapted to the reality on the ground and adjusted their schedules accordingly. The result was a safe, comfortable, flight for a very reasonable cost given the very short amount of time I had to make reservations. Thank you!"
Cons: "Seriously? Landing on one end of one terminal and having my connection at the end of another?"
Pros: "No problem boarding. Had no issue with overhead storage. Crew waa great, helpful, and friendly."
Cons: "More leg room. Anyone 6'+ won't be too comfy in economy"
Cons: "The flight was 1.5hrs late. AND they booked me and some guy in the same uncomfortable, steerage class seat, so during boarding I had to stand in the back like an idiot while they figured out who to move."
Cons: "Flight had mexhanical problems. Waited in plane for 90 minutes then we came off the plane. I changed flights...still waiting for my bags."
Cons: "Room for sitting."
Pros: "The crew were very polite and friendly"
Cons: "The only thing I didn't like was the seat were to small."
Pros: "Quick and easy fight. Crew very nice"
Pros: "Short flights"
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and wMechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......ent home......"
Pros: "The crew at the desk in sfo and Dallas were great"
Cons: "Waited on tarmac for an hour in hot plane medieval conditions . Crew blamed pilots pilots, pilots said it was conflict of scheduling?! How does this even happen?"
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "The staff and crew were great."
Cons: "I flew round trip to Bangkok from Chicago last year for $460. Why does one way from Fargo N.D. To Green Bay, WI cost $480?! My flight said it was late on the screen (6:40) but actually flew on time. I think a kid missed his flight because of it. My connecting flight in Chicago was way too tight because of a LONG delay waiting to unboard. Had to run, yes run through ORD to get to terminal 2 from 1 within minutes to catch my flight. It was too stressfu and expensive."
Pros: "Good food"
Cons: "Leg room in economy was bad for a international flight"
Cons: "Again all of it was poor"
Cons: "Explained above"
Cons: "Extremely rude crew :("
Pros: "I discovered it was was a united airlines flight, causing some confusion. This was false advertising."
Cons: "You sold me a Lufthansa flight but I got United Airlines one."
Cons: "Blaring advertisements during taxi are quite annoying. I'm not buying your service for a 1 hour flight."
Cons: "Worst experience of my life's flies. United missed mine and my parents luggage, delivery after 5 days, made us to loose good part of our appointments. Very disappointed with United."
Pros: "The crew was very nice and kept me informed"
Cons: "The leg room was limited"
Cons: "they couldnt find the pilot. they said they didnt have enough crew"
Cons: "Lines, delays, at least the agent I called while in line was helpful."
Cons: "Long delay in San Francisco"
Cons: "Over an hour late in the middle of the night early morning after Rabbi from Houston to Fort Lauderdale and uncomfortable seats hard to sleep in for a redeye maybe good for regular day flying by too tight too cramped and the boarding process was so chaotic because they had too many suitcases and they had to take them out and then that made a stand in line waiting and waiting and waiting and waiting and a poor man on crutches was waiting forever and we were smelling the exhaust fumes"
Cons: "Waited extra time to board the flight upon arrival to LA there was no gate to enter which led to 50 minutes of waiting to even leave the plane"
Pros: "The flight crew was phenomenal!"
Pros: "Leg room"
Cons: "A ok"
Pros: "The pilot was very kind and kept everyone well informed."
Cons: "For my first time flying alone along with my fear of flying, there was a power outage of some sort having to do with United Airlines, so we spent 40 extra minutes in the air doing circles. Before landing there was about 15 other planes waiting to reach their gates, but none were open because of lack of communication. We sat on the plane for an extra hour or so, with our seatbelts on, and moving no where. Just extra stress and frustration added to the flight."
Pros: "Nah, sorry I don't have any special for the flight!"
Cons: "The United flight so far was a terrible experience for me. the food is so salty and so little!! I am a person who love to eat so much, but the food (noodle) was very bad, I didn't finish it. The ice-cream at first I'm so excited and the taste very good! However, it been already melted so... I'm so disappointing. There is no entertainment on plane... I'm so boring"
Airlines flying from North Dakota to White Plains have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to White Plains
Masks required on board, masks provided on flights from North Dakota to White Plains
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to White Plains
Testing for antibodies, testing for symptoms for flights from North Dakota to White Plains
Waiving of change fees. Search flexible flights from North Dakota to White Plains