Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Wichita
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Scores according to KAYAK customer reviews
Pros: "Crew was great. Flights were on time. Got luggage quickly. USB and AC charger plug ins on the plane were great"
Cons: "Seats were not comfortable"
Cons: "Our boarding was late due to spilled fish juices causing terrible odor. Evidently not caught by previous cleanup crew as plane was at airport for several hours before put into use. Not kept up to date on flight issues by gate attendant and experienced foul odor upon entering the plane."
Pros: "seat were super comfortable, able to watch a movie"
Pros: "Crew was great and understanding with a screaming baby"
Cons: "On time departure also Kona airport is an open airport with no place to hide from the heat. 90 degrees and humid. Nothing like being sweaty and gross felling then being packed in a plane. Would suggest the Alaskan demand that the airport be updated or the take it on themselves an update there part"
Pros: "It was an easy flight and checking was amazing!"
Cons: "My legs were super cramped and the flight attendant doing drinks was rude."
Cons: "Alaska is usually good. Thanx"
Pros: "The crew! The free entertainment!"
Cons: "Leaving late because of lack of luggage space and giving an option to checkin bag when there was actually no room. I’d rather they choose randomly to save time."
Pros: "Spacious seats"
Cons: "Ontime departure"
Pros: "The crew! And free WiFi!"
Cons: "Nothing! Was amazing"
Pros: "Helpful polite people , on time, luggage was delivered quickly"
Cons: "Got to airport terminal 15 minutes before flight departure and they would not let me on. Had to wait 5 hours for another flight"
Pros: "Quick boarding and flight was on time"
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Pros: "Amazing on time. Ability to relax"
Pros: "Friendly staff nice clean airplane"
Pros: "Super fast turn around, great in flight crew (Tonya was very nice). Barely any wait time to get my bag upon landing. Love the free beer and wine, of course. The plane was late and we were boarded and in the air in about 10-15 at the most. Ground crew at STS is always good. Flight was fine, a bit bumpy on the landing. Great sunset and view of the full moon."
Pros: "Quiet, clean, and super friendly staff that offered water."
Cons: "Pretty limited food for purchase but staff was super nice. None of the movies or TV worked for me on my lap top or phone. Texting feature was nice but $40 to use WiFi on the plane is a little silly. Other than that it was great and smooth. Very comfortable. Thanks!"
Cons: "After flying Cathay Pacific from HK to SF, I was surprised at the lower level of customer service in Alaska. Flew first class and barely got a thank you or your welcome from the flight attendant. Kind of disappointed but that’s the state of the US!"
Pros: "There seemed to be more legroom than usual and the flight attendants were responsive. There was an excellent selection of movies to choose from and passengers could order from a small selection of free beverages during the flight."
Cons: "A small snack of some sort would have been nice, as would headphones. Despite the selection of films to watch, they had to be viewed as close captioned (which not all were) unless passengers had brought their own headohones. It would also have been pleasant to see even one of the flight attendants smile at least once."
Pros: "The ground staff did everything they could to get baggage rechecked and boarding passes as quickly as poss. Or we would not have made the connection."
Cons: "No complaints with the airline only too short connection times for entering the country and changing airlines"
Pros: "I like people who work for Alaska they try they best are very professional and polite."
Cons: "I travel from Hawai to New York with a laid over in San Francisco In the airplane around 6 hrs fly the offer only one time drinks. Went I check my luggage in HNL they tell me will go all the way to JFK airport , went I was in San Francisco they call me to pick up luggage because they don’t sent to New York. Went we arrive to San Francisco airport they delay fly for 3 hrs I have a hotel in NY to sleep for 5 hrs before I pick up rental car and start to drive to my next trip . I lost my hotel reservation, again only one time they offer drinks and food was not good in airplane ."
Cons: "I didn't like having a 7 hour lay over from Seattle to Anchorage. I would have enjoyed more time with my family before flying out rather than sitting in an airport for 7 hours."
Cons: "lack of snack variety/offerings"
Pros: "Book the flight with Kayak never let us pick the seat and I’m not be able to sit with my husband! That the worse next time I’ll just book directly to the Airline website."
Pros: "I enjoyed the experience and friendly staff"
Pros: "The flight was great - The attendants were friendly with good customer service. However, the evening before my flight I called customer service and spoke with a customer service rep. Having never flown condor before I had questions with check in. The customer service rep online was rude - so rude that I had determined I would never fly condo again. However, the flight and the experience on board was great. The flight changed my mind and made me realize the customer service rep is one person. If you can track the call made I would recommend the that condo speak with this rep. He is a bad representation of condor airlines. I will fly condor again. The flight and attendants on flight were fantastic. To"
Cons: "See above."
Pros: "Friendly staff with sense of humor. Beverage service even on a very short flight."
Pros: "The sterwardess was nice and energetic."
Cons: "There was a freezing cold draft at my feet and the cheese it crackers served were terrible."
Pros: "The crew was great. The flight was basically beyond max capacity in terms of food & bathroom but they handled it well."
Cons: "- Ran out of food. There were a lot of people asking to buy food but no food available. - Crazy lines to the bathroom -- the plane was probably too small for the number of people and the length of the flight?"
Pros: "Excellent timing and professionalism, didn't miss a beat. First time flying with Alaskan due to Anchorage trip. Alaskan and Hawaiian are the 2 best airlines out there."
Cons: "Nothing, extremely impressed at all levels of service."
Pros: "Every employee was professional, the plane on time, the landing was smooth."
Cons: "I can't say anything nagative for this flight."
Pros: "Arriving earlier and baggage pickup without delays. Love it."
Cons: "There is nothing i dislike. The best flights evet"
Pros: "Charging capabilities with easy access!"
Pros: "The short flight."
Cons: "The noise from the propeller and engine."
Pros: "The non stop flight from Wichita to Seattle is awesome....."
Cons: "There was only one bathroom for economy class...."
Pros: "The ticket desk people were very nice in assisting us with ars baggage weigh in and tagging. The 2 flight attendants did a great job of handling a full plane of passengers. Nice legroom on the Embraer flight. We are arrived 1/2 early. The food and cheese plate was pretty good for the price."
Cons: "We were an hour late leaving the gate but the pilots made up for half of that time in the air. I was not bothered since that was the end of our trip and we had nowhere to be."
Pros: "The crew was awesome, extremely attentive and addressed me by my name."
Cons: "I was siting in the main cabin first row. Was a bit tight but very comfortable nonetheless. The food consisted in a couple of snacks, but the quality was excellent"
Cons: "Why board us and then deplane us. Surely they knew this was a problem. Friends flying other airlines didn't have to board and deplane when delayed due to SFO runway maintenance. I am sure the airlines all knew about the construction and should have altered their flights rather than inconveniencing the passengers at the last minute."
Pros: "The plane we flew on was small but comfortable, and the crew was attentive."
Pros: "Agent was able to get me on an earlier flight"
Pros: "Flight arrived in time to make connecting flight easy tomake."
Cons: "Sat for nearly an hour upon boarding while "problems with caterer" were worked out. It is already a long time to sit in a restricted space. Please don't make it even longer. Also, socializing by attendants at rear of aircraft made any chance of napping impossible."
Pros: "Great customer service"
Cons: "Connection flight was cutting it just a bit too close. It was a 30 minute gap."
Pros: "Timeliness, crew was friendly"
Cons: "Overhead bins just a little too small, waited a long time to board due to late crew, I believe. That is understandable, but would have appreciated a bit more communication at the gate"
Cons: "Slept in the airport because you guys form have connections"
Pros: "I've always liked Alaska, but they really blew this one!"
Cons: "Mechanical delay started as a "few minutes back to the gate", then 1 1/2 hrs sitting on plane at the gate without updates, then "get off the plane while we turn off the air", another 2 hrs without definitive info, then "we're bringing in another plan in a couple of hours", then after 5 hours of waiting, an announcement that flight is cancelled. Finally they announced a replacement flight setup for 8am, but at 4am, Alaska sent texts that the replacement flight was delayed till 1:30 pm. We finally left Palm Springs for Seattle at 2:40, 26 hours late. But the worst part of the experience was the terrible communication. A few e-mails or texts or PA announcements as the time passed would have saved about 90 passengers the frustration of waiting hours at the gate area and ticketing desk for info about options. Alaska should have been more respectful of its customers. Minimal effort was made to answer our questions."
Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."
Pros: "Awesome flight attendants! I really like that you guys announce when we've hit cruising altitude and that the Pilots give us an idea about how the flight is going to go; bumpy, smooth, when/if to expect turbulence. Thank you!"
Pros: "It was great. The fact that you have charging outlets is pretty awesome."
Pros: "Boarding was good, crew was average, seats were uncomfortable especially for a long flight"
Cons: "no free snacks were offered despite the distance and time of flight. only purchased items available and not appetizing !!"
Pros: "Delta is doing such a good job keeping people spread out, keeping masks on, and giving wipes and hand sanitizer out. They gave snacks in individual baggies with hand sanitizer. I felt so much safer than I did on a similar flight operated by American Airlines where essentially no precautions were taken."
Pros: "Boarding was a fast and smooth process. Flight attendants were there to help with carry on luggage if needed. Always nice and do their best."
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Pros: "Crew was very nice, professional."
Pros: "Great people working the flight"
Cons: "Seating arrangements"
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Cons: "delays, delays yuck"
Pros: "48 hours travel from Europe Thanks to sucky Delta airlines that are absolutely the most horrible company Never ever again"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Pros: "The food. And services."
Cons: "Upgrade for customers like me. For next fly to first class."
Pros: "Crew was amazing"
Cons: "You can add bkfst for A.M flights"
Cons: "More seat space"
Pros: "Clean, new interior. Nice entertainment options and nice screen. Lots of options for charging devices."
Cons: "A greater variety of snacks would be nice."
Pros: "Flight staff friendly and everything went smoothly."
Cons: "Always wishing for roomier seats."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Cons: "Too early for me to get up on New Year’s Day"
Cons: "Going to Delta today to see if they can help me...we'll see!"
Cons: "Very late .missed connection. Agents in Detroit were worthless to get us on different connection"
Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"
Cons: "The pilot was a Daredevil"
Pros: "Left on time. There were plenty of seats available"
Cons: "It was a bit cold. Bring a sweater"
Pros: "Landed Early at LAX"
Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."
Pros: "Free movies"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Cons: "Very easy and fast"
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Cons: "It was cold"
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "I was able to watch TV on my way to my destination."
Cons: "I upgraded for the cabin Round trip and when I flew back from my destination I didn't have the same good experience. I did not have the TV flying back. The plane was too rocky one minute going smooth then out of no where it into high speed. The plane was shaky."
Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."
Pros: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Cons: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"
Pros: "Nothing I can think"
Cons: "The seats selection"
Pros: "My aisle seat on the first flight"
Cons: "No entertainment"
Pros: "Wheeler chair service is available"
Cons: "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."
Pros: "Pilot kept us updated on the weather siuation."
Cons: "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."
Cons: "Plane was hot but that seems common for these small planes during the summer."
Pros: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Pros: "The crew was very attentive and apologetic."
Cons: "Having two planes with mechanical trouble. Putting our luggage on the wrong plane. It is 1:50 am as I write this. I should be home in bed."
Pros: "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
Cons: "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
Cons: "Need more legroom"
Pros: "Nothing to like -- didn't fly"
Cons: "Delta delayed my flight so long that I'm now traveling another day."
Pros: "Made up the departure delay in flight."
Cons: "Gate and Cabin crew kept giving opposing reasons for our departure delay, just be up front and honest. Cabin was hot. Very hard landing"
Cons: "I accidentally had my name entered wrong on my ticket and no one was able to help me change it. Thus I missed my flight and couldn't Even get a partial refund. Ridiculous. I now had to pay 2300$ for the same flight the next day."
Pros: "Flight time was short. boarding was organized."
Cons: "No refreshments. (Turbulent weather) makes sense, it felt like there were Windows where they could have offered some water."
Pros: "The crew was nice"
Cons: "They need sub titles for the movies for deaf people !!!and they need to work on there social distancing way more smh delta has no one sitting in the middle seats but American Airlines just packs the whole plane out! Smh"
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Cons: "If delay to much pls let customer out of plane"
Pros: "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."
Pros: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Cons: "1 hour 30 min late taking off."
Cons: "We stayed one hour in the plane without any reason"
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Cons: "Speaker volume was too high."
Cons: "Flight canceled with zero re-book.assistance offered and NO seats left. I was forced to upgrade to get to my destination a day late. Trip was short to begin with. I booked plenty in advance. I want my 55m miles back in my account. It was that or $1000. Unhappy customer."
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "Staff, room, boarding process, flight schedule and more!"
Cons: "The flight from Charlotte to Jacksonville denied 4 passengers boarding due to a weight restriction being met during the boarding process. There were no more same day flights available and staff was confused about how to resolve the issue."
Pros: "Flight attendant did not speak French"
Cons: "Wifi barely worked, not worth the money"
Cons: "Ticket agents were horrible at FAY. Worst I've seen."
Pros: "Ontime. Friendly staff. Newer plane. Large overhead."
Cons: "There was a delay from Charlotte to Dallas but not too much so it was fine. Once we arrived in Dallas, however, it took an absorbent amount of time for the crew to open the door. On top of that, the skyline in Dallas was broken down and it caused me to miss my flight completely. I’m a student so I don’t have much money so I had to “sleep” in the airport because I couldn’t get a hotel voucher due to the fact that I missed my flight due to the airport and not the airline itself. My next flight is tomorrow morning but now takes away time from an incredibly busy and tight schedule that I was on. Not happy at all with the Dallas airport."
Cons: "Aircraft at least in our section was very cold the whole flight. My young son was very cold even in a sweatshirt. I was very cold in a sweater, shirt, and jeans. I asked a crew member if they might have a blanket to cover my son, he brusquely replied “No blankets, no pillows!” So we just froze for 5.5 hours."
Pros: "Efficient flight with friendly staff."
Pros: "Seats were reasonably comfortable. On time departure, early arrival. Gate crews not ready in SF"
Cons: "Entertainment options good, but require download of a proprietary app. Quit trying to sell us credit cards! Should get more than a pack of cookies for a 6 hour flight."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Cons: "i never LEFT!"
Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"
Cons: "Terrible lead flight attendant"
Pros: "Its been awhile since i have flown AA and it didnt dissapoint. The cabin was clean and comfortable seat and food was great along with options of entertainment."
Cons: "I really enjoyed the flight"
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "Quick and painless flight"
Pros: "The crew was amazing"
Cons: "The airplane was very old and I couldn't hear or see the "entertainment"."
Cons: "Thanks for the cheap flight. Oh wait, still over $200 and they passed out iceless water. Why can't they give coffee as an option or heaven forbid, anything other than iceless water?"
Pros: "Friendly staff."
Cons: "I had a connecting flight in DFW to BOS. My plane left late from OKC, giving very little time to get to my connecting flight in DFW. The flight arrived in BOS and I got to the gate at 6:15pm; with a flight departure of 6:25pm. I felt the gate agent handled the situation very poorly. Instead of letting me, and another passenger with the same situation as mine, let us know why the gate was closed 10 minutes prior to departure was rude and brusque and said sorry, nothing could be done. A simple explanation of why we couldn't board would have gone a long way. She finally barked out for us to go to Customer Service to re-route us. Customer Service was very slow and the agents had attitudes. I did get on an AA flight the next morning, including comp vouchers for dinner and breakfast, but I missed an entire day of the conference I was attending in Boston."
Cons: "Limited recliner Small seats"
Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
Pros: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
Cons: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
Cons: "i ask the crew for help to locate my luggage because we didnt pick it up after we landed in chicago for custom check! we were told in thailand that our bag will be going to wichita and we did not need to pick it up in chicago, when i try to do the self check in their machine didnt work! so i had to wait in line, and then wheni ask the crew member for help to locate my luggage she said she is too busy!!!!!"
Pros: "Very helpful crew"
Cons: "The staff, American airlines did not accommodate me. I purchased a first class ticket American airlines flight was delayed making me late for my connection on another American flight. I was given a coach ticket and told to take it leave it."
Pros: "On time"
Cons: "Food horrible especially for first class and entertainment did not work"
Cons: "One miserable pack of coffee cookies for $700+ ticket. I don't expect a 3 course meal on a 3 hour flight but seriously a pack of cookies? Too bad if one follows a gluten free diet."
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."
Pros: "Boarded on time and was easy"
Cons: "The food"
Cons: "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
Pros: "It was quick"
Cons: "No drinks handed out."
Cons: "Surly, bossy manner of gate crew"
Cons: "We waited in the plane at the gate for over two and a half hours after scheduled departure time. I understand that things happen and illnesses are sometimes sprung upon us but that wasn't the issue. The issue was that there was not a backup in place for an instance like this. I understand the time of night was the main issue but planes are flying 24/7."
Pros: "I like that the crew was professional and courteous."
Cons: "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."
Pros: "delayed at both sides with very little announcements keeping us updated"
Cons: "How small the plane was. Not much personal space and I am a shorter person."
Pros: "Direct flight"
Cons: "Online check in, we’re charged for everything, EVERYTHING. For that I’ll take a connection next time"
Pros: "No seat not comfortable."
Cons: "No legroom."
Pros: "Excellent leg room in standard seating. On-time with quick and efficient boarding process."
Pros: "The crew was super nice and helpful. They made an effort to answer any questions the passengers had. They made the flight home very enjoyable. I plan to fly with Allegiant again."
Pros: "Flight staff nice"
Cons: "Great price. Wonderful flight. Seats are so close knees touched the whole flight."
Cons: "No help with the Coronavirus bs. Customer service blows"
Pros: "the crew was very helpful"
Cons: "seats could have been a little wider"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "I tried to cancel this trip but was told I would have to pay more in order to receive a refund. Very disappointed customer as I have traveled with Allegiant many times and the one time I try to cancel my flight, I’m told I have to pay a fee which was more expensive than the actual price of the ticket. Waste of money."
Pros: "Flight speed"
Cons: "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. During the flight the head attendant was watching a movie on her personal device. At this point anybody could do her job"
Pros: "Space Seating Hospitality"
Cons: "Maybe complementary snacks"
Pros: "Flight attendants were very kind, attentive and caring. There was a special needs girl in the same row as me that was by herself and they were always making sure she was okay and comfortable as well as the rest of the plane."
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Pros: "The crew was the best on any flight I have been on. Love their jokes."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Cons: "Be on time, 3 hour delay."
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Cons: "Fight was changed then late"
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."
Pros: "The flight was delayed for almost 4 hrs, but the staff was excellent. From the check-in agent, the gate agent, the flight attendants and pilots - everybody was upbeat and helpful."
Cons: "Just the continual delays, but the mobile notices were so helpful in not coming to the airport for a delayed flight. As always, the fact that the seats don’t recline makes the trip more uncomfortable."
Pros: "Everything the service for breakfast , the interpretation for more information about when you’re in a plane what to do in case something happened and stuff"
Cons: "They didn’t have a WiFi on for the plan I couldn’t use my phone at all"
Pros: "After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though."
Cons: "We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between."
Pros: "Nonstop on time and as expected"
Pros: "The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also."
Cons: "I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight."
Pros: "Excellent value. They had hard time with the head count which delayed our take off. Arrived just a few minutes Late."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Pros: "Both ways were good flights. The return flight however was delayed. We did enjoy buying some tickets from a lady named Valerie in Des Moines who also later had to come on the plane and remove an intoxicated woman. She made everything so easy and simple and enjoyable. And we especially enjoyed the treatment that we received as my husband is a veteran. Thank you so much for that."
Pros: "Seating assignment before the flight. Direct flights."
Cons: "Felt nickel and dimed to death by extra fees for trip insurance, luggage, and picking advanced seating. Ended up spending more than if we had just chose another airline."
Pros: "Cost of tickets, airport locations-and more convenient travel utilizing smaller airports."
Cons: "Baggage fees are outrageous, no complimentary amenities or refreshments. Flight attendants were rude in asking parties to return to assigned seats, while there were several completely open rows towards the back, (no obvious or explained reason aside from "assigned ticket seats" that they should remain empty. Families or companions could have traveled together- seemed unnecessary to prevent this, only gain noticed was Flight attendants satisfaction at denying seat relocation."
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Cons: "Flight was delayed for hours then canceled"
Cons: "After the horrendous delays getting to my destination I just bit the bullet and bought new tickets (duplicates) on a different airline to get back home-- rather than risk a repeat experience. Ended up costing an extra $300 but at least I didn't have to spend an entire day in an airport trying to keep my 7 year old from losing his mind."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "No Frills Business Travel Good price No hassle Everything on-time and efficient. A choice if I want extras including baggage, seat assignments, etc. Airport convenience"
Cons: "My flight to Vegas was cancelled the day of the trip, so the trip back did not exist for me. How does an airline do business this way? I had hotel booked and lost out on money."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "We had kids wound up from Disney and caused all kinds of problems. Normally the attendants are irritated, every single one of these remained genuinely polite. I really thought the staff/crew were great. Other than that the flight was fine, a little late, but all went well."
Cons: "First Allegiant flight, so I did not realize the 40 lb bag limit. Made for a last minute headache during checkin."
Pros: "The Bacardi"
Cons: "How small the bottles are."
Pros: "The flight crew was nice."
Cons: "The staff at Ft Lauderdale airport was not customer focused. They were disorganized and rude. My friend paid $5 for his ticket to be printed and, at the very least, they should refund that. I'll never fly Allegiant again."
Pros: "Didn't have any problems. Flight was on time departing and returning and non-stop."
Cons: "When I booked my flight, the website didn't give me an option of whether I had a carry-on or checked bag."
Pros: "Fast boarding and getting out of plain."
Cons: "The stewardesses were not very professional, but it's ok since you pay so little. Also you can not adjust seat, it's the same position all flight"
Pros: "Cost Flight Crew Deplane option from Front and rear"
Cons: "Only 2 flights per week Delayed flights All the "additional" charges $40 to check a bag $30 to bring a bag on board $12 for priority $12+ to book a seat in advance The method for Boarding that put every on in zones 2 and 3 in line before letting people who paid for priority get on board $22 for water"
Cons: "Check in problems with precheck. There seems to be a consistent issue with seeing our precheck on our boarding pass. This has happened twice. Otherwise good overall. Time to fix the problem"
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Pros: "WiFi Movie channels"
Cons: "Choice of snacks!"
Pros: "Crew were great."
Cons: "We had premium economy seats and they were hard as rocks and there was nowhere to stow our personal items since we were just behind the wall to first class. It was an extremely uncomfortable flight. Bring your own seat cushions."
Pros: "The pilot tried to make up lost time in the air."
Cons: "Due to regulations, our crew had to delay our flight 39 min. This was done the night before. There was no way we were going to make our connecting flight, but no one from United seemed to care. The crew from milwaukee to Houston was rude and unhelpful."
Pros: "The seat for United First is really comfortable and the in-flight dinner for the route was pretty good."
Pros: "Really good flight attendant crew."
Cons: "The boarding process was unorganized and confusing. The set up at the gate was bad as well."
Pros: "Flight attendants were older and very professional"
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Pros: "There were extra seats due to few passengers. We were very timely in leaving and landing. The dinner was good. I had pasta with spinich and a red and white sause. Very tasty and hot. They came around with plenty of water. The ticket price was very reasonable."
Cons: "This flight was on United. So, there was no internet to purchase as the emails from Lufthansa claimed there would be. I woke up in the middle of the night and went to 3 open seats and laid across them. It was dark and I did not realize that I had moved to Economy Plus. The flight attendant told me that I should not have been there, that she could have charged me for the difference in the seat. Prior to this I felt pretty good about the flight. There was no reason for her to treat me that way. It was apparent that it was a mistake and not done purposely."
Pros: "On time, pleasant crew"
Cons: "Flight delayed in Chicago with no one at gate ro provide any information on when flight would actually leave. Plane was scheduled to leave at 8:40pm and finally left at 12:43 am. Will never fly United through Chicago again."
Pros: "Flight was held so late connections could be made. Staff was very attentive. Ground staff as well."
Cons: "Luggage was left in Denver and needed to be retrieved late the next night. Very upsetting."
Cons: "No variety of snacks options"
Pros: "Flight attendants were exceptionally great! Gave out free drinks and snacks for no reason."
Cons: "Airport transfer; timing; information availability; security chaos"
Pros: "The crew was amazing."
Pros: "I am not a big fan of United Airlines, but this flight was surprisingly good"
Pros: "The pretty airline girl"
Cons: "The kid who screamed for 2 hours straight. I know this is not uniteds fault."
Pros: "In Witchita10 min ahead of schedule"
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Cons: "Worst experience I've ever had.. I've flown over 7 times with other carriers and my very first United Airlines experience was one to forget.. all around experience was a very SOLID F on the grading scale."
Pros: "Friendly crew. I could understand the pilot. He had to tell us we were skirting weather and would be delayed in landing. But he was clear and professional, which made it easier to take."
Cons: "No one can like the seats these days on almost any aircraft. Not enough leg room and the seats curve your upper body into some unnatural position."
Pros: "Let us sleep with out disturbing!"
Cons: "Flight was cancelled twice and only paid for hotel. Would not pay for food"
Cons: "My flight was cancelled 3 times and I arrived at my destination at approximately 10:30 p.m. instead of 11:15 a.m."
Pros: "kind employees"
Pros: "Hey, the flights actually were on time. Shocking for United."
Cons: "What does a girl have to do to get in a boarding group that isn't LAST?"
Pros: "Boarding was very organized"
Cons: "There were 2 flight attendants. Male and female. The female flight attendant was rude and appeared in a bad mood. And did not offer food to me. I hadnt eaten at all. I was in the very last row. And when the food cart approached she just wheeled right past without asking me. Then we i tried to get her attention she looked annoyed and ignored me. So i just ate ice cubes. It was unacceptable. I could hear her bickering at the other flight attendants in the back. It was so unprofessional."
Cons: "Rude attendants"
Pros: "It was a great flight"
Pros: "We boarded quick, the flight was smooth. We arrived early. The staff was friendly"
Cons: "I upgraded to first class for more comfort, so I could rest and I was extremely disappointed that my seat didn't decline at all. The snack choices could have been a lot better."
Pros: "Had a window seat that allowed me to sleep"
Pros: "There is professional, courteous service from beginning of the flight to exit of one's final flight."
Cons: "My seat didn't recline, no free movies/TV."
Cons: "The flight was about 30 min late in boarding"
Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."
Pros: "I didn't freeze! We got a little snack thing. The center seat wasn't taken so I had more room. Even tho it was delayed a bit to wait for connecting passengers, I would like to think the same would be done for me, so that was okay."
Pros: "On time and great crew."
Cons: "Boarding group"
Pros: "Nice crew."
Cons: "Constant ads on the tv"
Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."
Pros: "We arrived safe."
Cons: "The whole experience was bad. See my comments above from first leg of the flight."
Pros: "Flight was on time."
Pros: "Good flight. Lots of room."
Pros: "Nothing everything was horrible absolute terrible customer service"
Cons: "Didn't offer vouchers or accomodations Classified delay as weather when we were told in Ohio it was a mechicanical I was extremely distraught began crying horribly became extremely dehydrated & went into urgent care once returning to PHX"
Pros: "very smooth flight very helpful crew, gate checked bag, ahead of schedule."
Cons: "The delay"
Cons: "We boarded late because of maintenance check. After we boarded, we were told still doing maintence check."
Pros: "Clean cabins and good service. Also, an informative pilot who made sure we knew why we were delaying the flight."
Cons: "We only received drinks on the flight, but it was short, so it wasn't a big deal."
Airlines flying from North Dakota to Wichita have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Wichita
Masks required on board, masks provided on flights from North Dakota to Wichita
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Wichita
Testing for antibodies, testing for symptoms for flights from North Dakota to Wichita
Waiving of change fees. Search flexible flights from North Dakota to Wichita