Daily cleaning, installation of cabin HEPA filters on flights from North Holland to Arkansas
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Scores according to KAYAK customer reviews
Pros: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Cons: "Boarding process"
Pros: "Service was okay."
Cons: "Could have been more customer focused!"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "Entertainment, vegetarian options for food"
Cons: "Bit more comfortable seat"
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Pros: "crew amazing,"
Pros: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Cons: "stock the fridge"
Pros: "This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi"
Cons: "WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)"
Pros: "Staff were fantastic."
Cons: "Better movies please."
Pros: "seat was great"
Cons: "flight attendant should be nicer"
Pros: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Cons: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Pros: "Modern plane and great crew."
Pros: "The staff wad nice"
Cons: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Cons: "Seat didnt fit to me."
Pros: "crew was excellent, very attentive"
Cons: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Pros: "The crew were excellent."
Cons: "There is nothing I didnt like"
Pros: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Pros: "service, food and cleanness"
Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Pros: "Good service but need to improve food quality and quantity."
Pros: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Cons: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Cons: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "I liked the food, the crew, and the team at the airport was nice and professional."
Pros: "Quality of foods and service"
Pros: "Crew were wonderful, spacious legroom."
Cons: "Boarding was crazy."
Pros: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Pros: "Cabin crew friendly and efficient, great service"
Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pros: "Every things"
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Pros: "Another B787. Had empty seats next to me."
Cons: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
Pros: "Like the friendly Crew ..."
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Pros: "Seat and space"
Cons: "Food was pathetic."
Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"
Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"
Pros: "all the crew they were awesome it's my favorite airline QR⛤⛥⛦⛤⛥⛦⛤"
Cons: "I like every things"
Pros: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Cons: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."
Cons: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."
Cons: "They knew we would never make the connection flight and still they told us it will be fine after adding a stop which changes the schedules. When we arrived the connection plane was still there but we were never registered on it. I will ask for compensations even if I have to take a lawyer."
Pros: "Amazing !"
Cons: "Nothing all good really"
Pros: "The crew"
Cons: "The screen"
Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"
Pros: "Crew was great !!!"
Cons: "Seating in upper class is uncomfortable and bedding is not fresh."
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"
Cons: "Bad entertainment system"
Pros: "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Cons: "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."
Pros: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Pros: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Pros: "I loved the in flight entertainment, and there was always so many snacks and drinks available for free!"
Cons: "For boarding, we had to walk a rather far distance due to construction."
Pros: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Cons: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Pros: "The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable."
Cons: "The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky."
Cons: "No flight"
Cons: "The flight change the gate number immediately so I missed my flight"
Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Cons: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."
Cons: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Cons: "These seats are small"
Cons: "They switched my gate 5 times and lost my baggage."
Cons: "The crew was rude."
Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Pros: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Cons: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "Neat plane, good food and service"
Cons: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
Cons: "Seats need more padding"
Pros: "The people at Check-in were fantastic - found out you have to check-in more than an hour before flight. They close an hour before to taking bags for international flights. Although right at an hour was late, they reopened for us."
Cons: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"
Cons: "Watch out for checked baggage fees on short haul international flights. If you buy their saver fare, VA charges you $130 to check a bag at the check-in counter. Highway robbery in my opinion! Make sure you add a bag beforehand. Corporate greed at its worst."
Cons: "BYOjet cancelled my flight"
Pros: "Flight crew was awesome in premium economy"
Cons: "The plane was really dirty!!!!"
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "The food and service was excellent. Love it!"
Pros: "Excellent service. It should be the benchmark for the airline industry."
Pros: "The cabin crew were very obliging and attentive. The seating was very reasonable for coach."
Cons: "Hand luggage was excessive and the overheads were full and the flight was not full."
Pros: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Cons: "The cups for water and juice were very small."
Pros: "At JFK the lounge and service was the best I have encountered."
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Cons: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
Pros: "Having partied until 6am for New Years I was grateful for a bed on the flight home! Fantastic crew, planes and overall service!"
Cons: "Wish the arrivals lounge was open for flights arriving in the afternoon."
Cons: "It was late leaving."
Pros: "Friendly service. Safe, on time flight."
Cons: "Chicken lunch was just so-so."
Pros: "Good was decent."
Cons: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."
Pros: "It was a lot faster than originally predicted."
Cons: "The inflight entertainment system kept glitching and needed to be reset a few times"
Pros: "Food was great. Complimentary wine a nice touch."
Cons: "The leg room was so short. There would be no way to do the safe landing positions. and the head rest forces your head forward. Very uncomfortable."
Cons: "Again all was perfect"
Pros: "The plane was very new everything was good"
Cons: "Nothing considering the situation"
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "Everything was better than expected."
Cons: "Food is always bad."
Cons: "Cheerless stewards could perk up."
Pros: "Always Veg Meal for All"
Cons: "N A"
Pros: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Cons: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."
Cons: "Boarding wasn't by zone but all at once."
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Cons: "Ear buds that allow me to hear the movies clearly; better equalization of the treble, bass and volume. I had to constantly turn volume up and down because of fluctuations in the movie sound track."
Pros: "top notch KLM are the best"
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "Change the movies more ofti"
Pros: "staff was friendly and very attentive to my needs."
Pros: "the food was really top notch and service was great and friendly"
Pros: "Good seating, great food, good service."
Cons: "I fly regular this was an excellent flight"
Pros: "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"
Pros: "The crew was amazing"
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Cons: "They run out of options because I was sitting at the tail of the aircraft. So I didn't eat much."
Cons: "Food service seemed a bit rushed. The cart came by to retrieve trays and I wasn’t finished yet."
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "When we need help but nobody come to help ."
Pros: "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Cons: "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
Cons: "Just not very pleasant, I guess you get what you pay for"
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Pros: "Since I wasn't allowed on the flight because another leg caused us to arrive with only an hour to board, I can't tell you anything that was enjoyable."
Cons: "The KLM representative was COMPLETELY unhelpful. She basically told us we were screwed and to go away. We spent hours on the phone at great cost to us (international pay phone charges) to be bounced for one rep to another. We were finally told we could get in a plane home Sunday, please to be transferred, starting the process over from the beginning. It was TERRIBLE, beginning to end!"
Pros: "seating placement was perfect..."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Cons: "Didn’t like the fact that online check in didn’t work on the Delta app.di"
Pros: "Pilot welcome to the plan was very nice seats was comfortable food was good"
Cons: "Crew attaitude is not really pleasant with passengers"
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Cons: "Dutch sub titels on fims would be good"
Pros: "Food was good Movie technology was good Staff was helpful Aircraft was spacious"
Cons: "Not a lot of family movie selection"
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Cons: "Pasta on board is heavy, lighter meal option is preferred"
Pros: "Free WiFi"
Pros: "I was able to sleep!"
Cons: "Could not get comfort upgrade"
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."
Pros: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Cons: "No complaints."
Cons: "Flight delayed. Had to hurry to get to my train."
Pros: "Good for an economy flight"
Cons: "Too long"
Cons: "As usual, a small space on a full flight. Pretty uncomfortable."
Pros: "Seats were comfortable"
Cons: "No beverages! I should be able to purchase a can of beer! I am willing to pay the outrageous cost of $8 for one can and still not able to do that! Ridiculous and I believe they are using the virus excuse to save money !"
Cons: "The crew seemed like they didn’t know what they were doing."
Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."
Cons: "they keep using a very old 767: no personal entertainment screen, no USB outlet and absolutely freezing temperature. Most of the people put on their heavy coats."
Pros: "Crew was amazing, we were well-fed and service was great!"
Cons: "Captions for the hearing impaired, but not possible unless there are individual TV's. I understand that this was an older plane--a "classic." Hoping that entertainment will become more accessible in newer planes"
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Pros: "The crew was nice. The food was pretty good. They were generous with the wine pours. The movie selection was good."
Cons: "The legroom wasn't great on the flight from Amsterdam to Dallas. My plane from Dallas to Chicago actually had better legroom, which is ironic considering it was a much shorter flight. I would prefer more legroom on the longer trans-Atlantic flight. My baggage in Chicago was delayed over an hour."
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Nice crew, more legroom, punctuality"
Cons: "Incredibly cramped airplane"
Cons: "They lost my luggage and barely made it to connection flight with nobody to help find gate"
Pros: "Worst flight crew in business class ....super lazy"
Pros: "Well the food was very good. Which i didn't expect how good it was. And the crew were nice people."
Cons: "well we were delayed twice. One in Schiphol and the other in Philly. Wasted my time and everyone elses."
Pros: "The scheduled te"
Cons: "Old plane entertainment was not working properly for a 8+ hr flight? WiFi wouldn’t connect. Dingy interior."
Pros: "American did the right thing and turned around our flight when a passenger became ill. Despite leaving very late, the pilot was able to make up time to Philadelphia so we were able to make our connection."
Cons: "Recovery of this unplanned event was poor at best. Had to leave for the airport at 6 am only to then wait for 6 hours before we could board. to make matters worse, American then scheduled wake up time for all of the passengers for 4:40 am. I don't take that long to get ready. They did not do a very good job communicating to us on how they were going to recover from this unplanned event."
Pros: "Your crew was friendly, attentive and efficient. Flight was excellent and the pilot kept us informed."
Cons: "food selection was minimal. Wanted one of the fresh plates, but there was only hummus and crackers."
Pros: "On time departure and arrival and good flight all around."
Pros: "Great movies and food"
Cons: "Being delayed"
Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
Pros: "Operated by American Airlines and the crew was polite and attentive."
Cons: "Economy Class is a Beat Down, but what are you going to do?"
Cons: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Pros: "friendly crew, great service"
Cons: "Sitting next to emergency exit door with a peep hole for light. Also next to toilette so everyone had to pass us. No overhead above us so our medical and personal items were stowed in 3 places initially."
Cons: "The changed of flight from.BA To American airlines."
Pros: "The in flight staff was very friendly"
Cons: "Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :("
Pros: "Price and service"
Cons: "Outdated airplanes"
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Pros: "Rarely do I find the airline food excellent, or even good. But the Pasta dish on the Amsterdam-to-Philly flight that is what I experienced, absolutely delicious."
Pros: "Terrible delay in plane on tarmac. Just nasty"
Cons: "AACabin crew rush meal tray pickup"
Cons: "Complementary reservation 24 hrs before flight. B-757 was smallest airplain I ever fly over atlantic."
Cons: "First flight got cancelled without explanation. Then I couldn't get a follow up direct flight so I had to wait 2 days. Then when I finally flew there you lost my suitcase and I had to wait for that for 2 days!!! I'll never fly Iberia again!! You didn't even try to make up for it. And the guy at the counter was straight up rude."
Cons: "New plane and excellent service. The flight was on time and the crew was very servicial."
Cons: "no personal tv in each seat in the international route"
Cons: "Their customer service was no help and didn't know why. So o scrambled to buy a last minute ticket home from the Netherlands."
Pros: "This wasn't a British Airlines flight! We ended up being on a crappy, ancient American Airlines flight instead of the BA flight we had booked. It is very duplicitous to purchase a ticket for an airline with a great reputation and end up on a genuinely lousy flight on a totally different airline (especially one like American, that I would never book!)."
Cons: "Older American Airlines plane had the old monitors showing cabin the same movies. Difficult to see and hurt my neck. You don't expect this on overseas flights."
Pros: "it was all very easy and good."
Pros: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Cons: "Little guidelines for new comers especially while changing the flights."
Pros: "Good variety of entertainment options. Wifi reliable"
Cons: "Food options were horrible. Need to offer non seafood/pork option."
Pros: "El embarque fue rápido y ordenado."
Cons: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Cons: "Unexpected layover in maine. Worst and oldest planes I have ever flown in. Absolutely no entertainment options or Internet from Amsterdam to san francisco!"
Cons: "There was no Entertainment. No Screens. Nothing. Except one small tv on the alley. I can so no entertainment for so ever"
Pros: "Same as above "loved everything" excellent flight!!!"
Pros: "The food and service were better than expected given the plane."
Cons: "The plane was so old. It had phones,no individual RGA. The same movie played both ways on our flights and the sound didn't properly work. The overhead was so tiny. I will not fly American again."
Pros: "No much"
Cons: "There was no tvs- extremely old plane. Which makes for a very long 9hr flight. No wifi and no outlets to charge devices. Had to go to back of plane and ask for water and come- staff didn't come round regularly enough offering beverages."
Pros: "Pilot info/smooth flight."
Pros: "Nothing. I will never fly an American / American code share flight abroad again. I cannot believe they are flying this plane for trans-continental flight in 2016."
Cons: "1980's 757. Literally, I flew on planes like this in the 80's. American, please get with it. This was a horrendous flight. No in flight entertainment at all in 2016 on a 9+ hr. flight is unacceptable. Couple that with 1.25 hour delay AFTER the plane boarded. You should not be flying narrow body jets on flights this long. Much less ones with old, uncomfortable seats and zero entertainment options. I don't mean to sound entitled but this experience was night and day in every capacity (comfort, food, service, entertainment) from my flight to Europe on BA. Sad. Lastly, I sat next to a off duty American flight attendant who was quite rude."
Pros: "The flight was on time!"
Cons: "Boarding and deplaning always takes a long time."
Cons: "United is awesome."
Pros: "Flight was comfortable."
Cons: "The check in process was a nightmare at Amsterdam airport. Partly due to the not being able to check bag straight through, multiple visits to counters, long lines for dropping off bag, and in ability to check in on line or on app from either Lufthansa or United. Each site said visit the other site."
Pros: "Very well-run flight. Crew was on top of everything. Very cheery."
Cons: "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."
Pros: "Great. I had no issues with boarding."
Pros: "The thought of getting out.Bad day for United Airlines."
Pros: "The availability of media to watch on the long overseas flight was helpful to avoid boredom."
Cons: "Flight attendants passed out headsets to hear the media, my set was missing one of the foam ear pads. When I called it to the attention of a flight attendant, she took my set and did not return with one, causing me to search out my telephone headset."
Cons: "Very poor help in Amsterdam in how to make connections"
Pros: "New Polaris Business"
Cons: "Cabin crew"
Pros: "For the most part the staff made an attempt to help me get onto a flight. I think."
Cons: "I had to go on my trip a few days later due to a work conflict. I never changed my itinerary because I didn’t think it mattered. I bought a new one way ticket on a different airline and went to get on my return flight that I had paid for and was still receiving emails about. I got to the airport to check in for my return flight and it had been canceled because I didn’t get on the first leg. I was never notified and they couldn’t get me on the flight I wanted because it was leaving in less than hour(which is a stupid rule). And to get me on a flight the next day would cost $2500. No thanks. And before anyone tells me that it’s in the fine print that they cancel a flight if you don’t show up, save it. We all know people don’t read all that. Be a human being. So if your plans change, make sure you officially change your plans, because they may go above, but probably not beyond. Oh and it took quite a long time for them to figure out what happened. If they had realized and I didn’t spend so much time on the phone with customer service, I might’ve been outside the hour window requirement."
Pros: "Good food seats lay flat to sleep on business clas"
Pros: "Having an aisle seat."
Cons: "Being bussed a long way out to the airplane made us depart late. Very inefficient handling by the staff. They should have started earlier. This has never happened to me before on United. What has happened?"
Pros: "The staff were super attentive, they kept walking down the aisle with cups of water and interacted with the passengers throughout the flight. The crew seemed to work very well together, I could sense a great harmony between them that really put all of us passengers at ease. I am quick to complain about US carriers and have had some awful experiences flying US airline companies, so feel the need to really compliment this crew. If other United flights are like this, I will definitely fly them again."
Cons: "Meals served was not so good"
Cons: "Everything was fine"
Pros: "Great service, onboard entertainment, comfortable and got in early"
Pros: "the plane got me to chicago in one piece"
Cons: "United switched the aircraft shortly before takeoff and reassigned me to an uncomfortable aisle seat in the last row of the middle section of the plane. The seats were dingy, the back-of-seat TV monitors were grainy and of poor quality, the headphone jack for audio was old and not fully functioning."
Cons: "United's flight was delayed by 6 hours, couldn't make the connecting flight from Washington DC to Denver so they routed me to san francisco, spend the night at the airport there and then travel to Denver in the morning. Fortunately there was a very helpful crew in Schiphol that was able to get us on a flight with american airlines to philadelphia and then on to Denver."
Pros: "I like that it was through United Airline, which I’m a member of so I got to board a littler earlier"
Cons: "The food could have been better. Everything had cheese which I don’t eat."
Cons: "United crew was so rude. It was very apparent they were annoyed and burnt out from their jobs. I even overhead a crew member making a rude comment about me to another crew member. All I did was ask a question, and apparently it was a stupid one. Made me appreciate my flight to Amsterdam on Swiss even more than I aready did!"
Cons: "I was unable to go on the flight because of the extraordinarily high cost of changing a last name from a maiden name to a married name. I was so disappointed by the service."
Pros: "Good price."
Cons: "It took you 4 days for you to get back to me with the confirmation number after I had requested it via e-mail. Also, you should note Lufthansa-issued documents never commence with "220-" and then the subsequent numbers. Lufthansa tickets are always issued with "2220-" at the beginning and then the subsequent numbers. You need to update your computers otherwise with the original Lufthansa-issued ticket number you provide at time of booking, the booking will not show up in Lufthansa systems."
Cons: "Lufthansa was not good at all and different from what I have seen some years ago, it is going down"
Pros: "Good leg room."
Pros: "Next day flight was very good and the crew was professional and apologetic for the delay"
Cons: "The long delay of 20 hrs, which was poorly announced, only 4-5 hours in advance and innacurate: initially announced as 10 hours delay, then re-announced with another departure time, this time 20 hours delay. The staff at United did a poor job in trying to find other flight to Washington."
Cons: "Sat by emergency exit and it was very cold"
Cons: "Having to pay $25 for my small bag to check through on a ticket exceeding $400"
Pros: "Arrived 1 hour early!!"
Cons: "no complaints"
Pros: "I did like that it was pretty fast"
Cons: "Crew was rude, super unfriendly and not understanding with my toddler"
Pros: "For the movies that are only viewable try the united app. They have very few licenses for viewing so if you don't grab a movie once you begin you will get an error messsge all tru the 8 hour flight. The air steward just said it is what it is and that I wasn't paying for it anyway . That the little screen in front of the seat from 1988 was enough .."
Cons: "For the movies that are only viewable try the united app. They have very few licenses for viewing so if you don't grab a movie once you begin you will get an error messsge all tru the 8 hour flight. The air steward just said it is what it is and that I wasn't paying for it anyway . That the little screen in front of the seat from 1988 was enough .."
Cons: "Air temperature was too warm which caused nausea."
Cons: "Sorry not to have had recreatiegebied towel before Dinner."
Pros: "The international flights were good - slightly more room and decent entertainment options."
Cons: "The domestic legs were annoying. Very coach experience."
Cons: "Plane was dirty. Giveaway was the bathrooms when we had just boarded. One of the stewards had an attitude. Entertainment system stopped many times. United did offer a "recompense. " However, my touch monitor was not responsive; so was for the person who sat behind me as he kept poking my headrest. Boarding line did not move for a long time."
Cons: "Entertainment Did not work properly."
Pros: "Wonderful assist personal. Plenty of water/fluids and food"
Cons: "PA was far too loud!"
Cons: "The sits where very uncomfortable. And the snack is awful."
Cons: "there weren't any movie options. the crew put on three or four movies that started and ended at their own designated time."
Pros: "I like the crew. They were very friendly and great."
Cons: "The entertainment was terrible. On the way to Amsterdam, it was an old TV that had a few channels that looped the same thing over and over again. On the way back to Washington, DC, the TV didn't work."
Pros: "Eventually they moved us through realizing they were going to have an empty plane if they didn't"
Cons: "Terrible check in. Thought I reserved a seat on Lufthansa only to find out that United changed it."
Pros: "The crew was friendly and even fun"
Cons: "My seat did not recline at all. I believe it was broken."
Pros: "On broading support was outstanding. As this was our first international trip we appreaciated all the help provided. The food was excellent as well as comp drinks."
Cons: "Could not see outside the plane. Maybe camera pointing below the airplane and its signal feed into the television channel.."
Pros: "I liked the equipment, very comfortable. The actual entertainment was alright, but it would be better to have the movies start when one is ready, and not on a fixed schedule. Plenty of bathrooms."
Cons: "We were quite shocked that we couldn't check in on-line. We spent literally hours, even brought a computer with us on a day-trip so we would be the regular 24 hrs before. Then tat also changed to 23 hours, then we were denied completely. This is very old-fashioned and really unacceptable. Why???"
Pros: "Boarding was a bit crowded and hectic. The food was good as was the service. We had tons of entertainment options."
Cons: "Checking in in Amsterdam was a nightmare. Long lines everywhere. They can't handle the volume of passengers efficiently"
Pros: "The fact that we had two checked bags at no cost as well as the communication of the airline crew and also the choice of entertainment which even included HBO and Showtime."
Cons: "I required a wheelchair from gate to gate, on each gate I had to ask for it a few times, regardless that it said so in the computer. On one departure i bearly made as we ran really late. United reps seems kind of moody. Waiting for so eone to pick me up last minute made for a really stressful trip."
Pros: "ONLY 3 OF 10 CHECK IN DESKS OPEN FOR 250 PEOPLE. TOOK OVER 90 MINUTES."
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