Daily cleaning, installation of cabin HEPA filters on flights from North Holland
|November||Best time to beat the crowds with an average 4% drop in price.|
|July||Most popular time to fly with an average 21% increase in price.|
Average price round-trip
|$570||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KLM, Delta and Air France have all waived their change and cancellation fees on flights from North Holland to the United States. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from North Holland to the United States.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from North Holland to the United States.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to the United States from North Holland is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to the United States with an airline and back to North Holland with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to the United States from North Holland up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Cons: "It was just a relatively quick, unremarkable flight."
Pros: "The crew was very nice and friendly. I was not expecting walking down to the tarmac to board the plane. But flight was uneventful."
Cons: "Checking in didn’t open until 2 hours before plane was scheduled to take off. Really? We got to airport early so we could eat dinner. You are depriving the airport of revenue. Not to mention we had to stand there for over an hour. And then just one agent showed up. Terrible service and planning."
Pros: "Beautiful airport, nice merchandise and merchants.flights on time."
Cons: "In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info."
Pros: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Cons: "Seats are extremely uncomfortable, especially for an 8+ hour flight."
Pros: "The food was great and the staff were excellent."
Cons: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Pros: "Made an effort to avoid the turbulence."
Cons: "Bumpy ride."
Cons: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Pros: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Cons: "No free booze!"
Pros: "I am vegetarian with no egg fish or meat. I didn't get any choices"
Pros: "Not much to say on a positive note, I want to avoid this airline if I can."
Cons: "Three and a half hour flight and all they offer free is coffee and soft drinks! The economy seats are small and the flight attendants are indifferent, until it's time to promote their duty free products. Find an airline with better customer service."
Pros: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Cons: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"
Pros: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Cons: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Pros: "Comfy seats. Good good service. Great video options."
Cons: "SAS staff seems sort of cold and cranky."
Pros: "Flights on time"
Cons: "The flight to Sweden was very very bumpy. Lots of turbulence very scary"
Pros: "Good legroom good food in early"
Cons: "Waiting area at gate to small not jalf as much seating as needed"
Pros: "Real meals"
Pros: "Late delay and no service from flight staff"
Pros: "I was able to get to my destination safely b"
Cons: "Planes are old. No conveniences at all - none. Charged for one piece of luggage (my only piece) at the gate. Security process extremely slow. 1.5 hours early to airport and I made it on board by 9 mins. There plane sat for 20 mins on runway before departing."
Cons: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Cons: "The 70 euro bag check fee"
Cons: "Unexpected 70 euro baggage fee that I had no way to add online."
Pros: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"
Pros: "The crew"
Cons: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Pros: "Good choice of movies."
Cons: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Cons: "Bag drop line was over 45 min. Only 2 attendants. Flight was late taking off. Baggage fee was outrageous. Site said 1 free bag, but that is carry on only. Checked bag was €70!!!! The flight was only $85."
Cons: "Flight was cancelled upon check in without any prior notice. Was forced to wait three hours in line for them to reroute to flight twelve hours later. Staff was rude, unapologetic, demanding and incompetent the entire time. Flight was packed, uncomfortable and smelled terrible. Flight was rough, landing was rough. Terrible airline."
Pros: "The food was not too bad and the menu options were alright. I love using the complimentary ear buds."
Cons: "Could use some improvements on comfort and efficiency"
Pros: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Cons: "I didn't get a window seat and it was a little bit tight."
Pros: "SAS is the best airlines !!"
Pros: "Even though this was an older model plane, the cabin at least did not feel like an oven, which was the case when we flew SAS to Copenhagen."
Cons: "This was a 9 hour flight where if the lights were off, a baby would sleep. Instead, the lights were left on to encourage the purchase of food/drink and airmail knick knacks."
Cons: "During online check in and through the website, I was informed that I would be able to have one free checked bag. I was never prompted that I would have to pay additional. However, when I arrived at the airport, I was told that I had to pay an additional $75 to check my bag in even though my boarding pass stated I was able to check in one bag. I was then pushed back and forth through the airport to complete this process. I would have liked to be given warning if I had to pay any additional costs."
Pros: "The crew was friendly."
Cons: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Pros: "On time and smooth travel."
Cons: "No choice in dinner items."
Pros: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Cons: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Pros: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Pros: "Food and movies were great!"
Cons: "Couldn't afford a seat with leg space."
Cons: "I lost my luggage!!!"
Cons: "Check in took two hours! Gmhad to wait in line to "check" our bag and then wait in another to "pay" for our checked bag and get boarding passes. Very inefficient."
Pros: "Quick boarding and unboarding! Made up the time when we left a little late."
Cons: "Didn't get a little back of pretzels ;)"
Cons: "I was sitting next to a girl who was not part of my family who got airsick 3 times on the flight. The first time I told the airline attendant and she brought a large plastic bag and some paper towels. The girl but her used airsick bag inside the large plastic bag. I tied the top and put in next to me near the aisle because I expected the attendant to come pick it up. The attendant told me I had to take it to the lavatory and dispose of it in there. It was very hard to get the large plastic bag into the small trash receptacle because it had fill with air. I asked the attendant for another airsick bag but she never brought it. The girl got sick again and she used my airsick bag. While walking the bag up to the lavatory, I asked a different attendant for another airsick bag. They just told me I had to dispose of it in the lavatory and never brought another airsick bag. I had to ask someone for their airsick bag because the girl got sick a third time. I can not believe the horrible service on this flight! The poor girl was crying because she felt so sick and there wasn't anyone to help her. I did what I could but I felt something could have been done by the crew. I will think twice before I reserve another flight on SAS."
Pros: "Efficiency, confidence, promptness"
Cons: "The meals were mediocre and should be up to the standard of the rest of SAS service. The selection of movies could have been wider. They do help pass the time."
Cons: "I was sitting next to a special needs man and the crew was extremely unhelpful towards him. He should not have been flying alone and they did not help him at all. When you handed out the customs form he told the stewardess he needed help and she ignored him. When I pressed the call button for him it took someone 35minutes to come back and then she told him she would help him after dinner. I pressed a call button the second time to help him find something and again it took over 30 minutes for someone to come back to us. If there was a real emergency this delay would have been a huge problem. The stewardess was extremely rude in general."
Pros: "From finding affordable tickets to the moment we left the flight we had a wonderful experience again on SAS. Boarding was simple, we left on time, the flight was smooth and enjoyable, crew and food wonderful. It was a super experience so thank you SAS!"
Cons: "Nothing negative at all."
Cons: "60euros for the first checked-in bag??? Ridiculous."
Pros: "Entertainment system."
Cons: "Food. In flight announcements were barely audible at times."
Cons: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."
Cons: "Lost 4 out of 10 pieces of luggage from our group, and damaged one piece. Got 2 pieces of luggage 5 days later, one piece 7 days later, and the last one 9 days later."
Cons: "Didn't even know there was a ticket of this type. It was a good price, but when I went to check in on the return flight I was charged ~ $95 for a luggage item. Not a bad trick. On the other hand, not very nice either. They also didn't allow to take the guitar on-board due to a short & full flight saying the above part was too small. When I got on however, there was clearly room there. It could have been human error, but still disappointing nonetheless. They said there would be no track so it should safe, which it was, but it was left out in the rain for a minute or two so the soft case was somewhat wet. I don't think any permanent damage occurred."
Pros: "Great flight"
Cons: "My video screen didn't work"
Pros: "I like the UK to USA flight and the other way due to the stopover in Keflavik as it breaks up a long journey but the airport feels like a bus station, crowded, disorganised, not much to look at and nothing about iceland, such as an exhibit or something."
Cons: "See above, airport is like a bus station..."
Pros: "seats had decent leg room very pleasant cabin crew kept informed by the captain"
Cons: "single, crowded line for boarding. why not board the back of the plane first? no classical music selection--very good for blocking out noise. left and arrived 20 min late"
Pros: "Friendly crew, pilot, good equpment"
Cons: "Old movies and uninspired food"
Pros: "Bottle of water at boarding was a nice touch"
Cons: "Boarding at Reykjavik airport was a mess"
Pros: "The crew is always lovely and the food is pretty decent. Flight on time."
Cons: "Boarding was awful - huge crowds like cattle all around the gate. No air on plane for first 15/20 minutes and very hot."
Pros: "Staff on the ground were poor. Check in agents were sllothlike. Not a good morning or thank you either. Suoervisor talked to agents in language we couldn't understand but appeared to be chit chat. I asked if it might be possible to buy an upgrade. Gate agents were on their phone inconvenienced by my question. Turns out there were many empty premium seats that we would have bought that remained empty on the flight."
Pros: "Seating space was good in the plane."
Cons: "Reykjavik terminal is too small and was a mad house, with too many people and not enough seating. No clear instructions re: boarding. Everyone stood in line for a long time as no one knew what to do, and there was no waiting area or seating. No free food or alcoholic drinks on an international flight."
Cons: "1- Boarding was difficult. Embarking in Reykjavik was in gate D3 . We have to walk and climb stairs with our carry on. Once we got to the ramp level we noticed that gate C23 was at same level of the boarding ramp. Why to make elderly people climb stairs with loads? 2- 5 to 6 hours of flight and this cheap airline only offers a little cup of water, coffee, soda or juice (once from Dulles to Reykjavik, twice from Reykjavik to Dulles). Otherwise you have to pay above reasonable price for cold plates. Icelandeair is a Cheap airline not to the level of a nation like Iceland or not to the level 0of any other Latin American, Asian or some of the European airlines that offer a decent snack in flights of 5 or more hours."
Pros: "Service on the plane was excellent. AMS is a very nice airport as well."
Cons: "Boarding announcements we inaudible."
Pros: "I did enjoy the on flight entertainment. The crew was pleasant and accommodating."
Cons: "Some sort of free snack would have been nice given the length of the flight. Granted, I've not flown an extensive amount, and free water and coffee is fine, but it would have been very nice to have some sort of snack half way through a 6+ hour flight"
Pros: "Flight was good and informative"
Cons: "Boarding was unorganized"
Pros: "The kid amenities are superb. Free meal for them, free headphones, activity book, colored pencils, and seat back kids movies. Happy kids = happy parents!"
Cons: "It took a ridiculous amount of time (like an hour) for the plane to board once people started filing on. Terminal was already crowded to the point of shoulder to shoulder standing-room-only. Shuffling at a snails pace with three exhausted kids and all of our carry on stuff was not cool."
Cons: "Was surprised to learn that the meal and headset are not included in the economy price. Competitors charge less, feed and entertain you! Not planning on travelling on this airline anymore."
Pros: "Plane was on time/even ahead of time, though we were late leaving due to waiting for connections - for which I was grateful, as we landed from Geneva 5 minutes before we were due to start boarding and had a certain distance to cover, plus long lines for passport control. Crew were courteous and drinks were offered twice. Like the water offered as you board as well."
Cons: "The boarding process seemed rather chaotic to me. Everyone lined up. you were supposed to scan your ticket, but it didn't work for a number of people, who then had to go to an attendant to get checked. In the end, we all got on, however! I might have watched a movie if I'd known to bring my own head set. Wasn't up for buying one, which was the alternative. Couldn't listen to music either. But I read a lot and dozed."
Cons: "Both flights were overbooked, there was only one person in line for checking bags, which we stood for over an hour in and barely had time to make it to our flight."
Pros: "Several movies, tv shows, music to choose from to keep me occupied for the 6 hour flight."
Pros: "The newer plane provided more space in economy"
Cons: "All food costs $"
Cons: "Arrived at airport and could not drop off checked bag, had to wait 1.20 hours for staff to take care of this. Very confusing at AMS where I should go, please provide better signage for Iceland Air where check-in resides. Flight was delayed in taking off with no communication for reason why, and my connection was close enough to next flight that I nearly missed the flight. No complimentary snacks offered."
Pros: "The staff are nice enough and in Amsterdam, were efficient getting us on the plane. They did board by zones, which was something not evident when I changed planes in Reykjavik. That was total chaos and makes me question if I ever want to fly this airline again."
Cons: "No food, not even a little snack even on longer hauls. No foot rests, average seats. They come through the cabin with this annoying cart full of Icelandic souvenirs and other products."
Cons: "The boarding was bad"
Pros: "Friendly staff."
Cons: "No food served. Outdated movie programming options."
Pros: "The flight itself-- good free entertainment, nice staff"
Cons: "The boarding process. The flight was late and the boarding area was crowded with other flights which isn't their fault. But they didn't make announcements about when it would board either and it boarded well ahead of the time posted on the electronic schedule."
Pros: "Crew were friendly; arrival was also straight forward."
Cons: "Ear buds were not offered. The movies were a bit dated. Boarding at KEF was very confusing."
Pros: "Easy departure process."
Cons: "The space left for the legs if the front chair is reclined is a joke. Aren't you on greedy side? Oh excuse me; aren't you to much profit oriented? You celebrate the 80th anniversary of being in business, so the passengers got an cheap ice cream. Wow, you (Icelandair) really went crazy."
Pros: "One of the flight attendants was really nice and let me borrow her pen. She was also very cute."
Pros: "Sparking water"
Cons: "Rough landing. No snacks."
Pros: "I like the price of your fares and the staff is very courteous"
Cons: "Don't like my bag being left behind in reyjkavik I have also tried to register online to gain frequent flyer points and the web site keeps rejecting my membership. I have now entered requested info and ticked all requested boxes six times and it still rejects. I have confirmed my password has required lowercase, uppercase and numeric characters. I'll keep trying but I have lost the last two round trip flights being documented.(that's eight segments"
Pros: "I appreciated the courteousness of the crew and the fact that they were willing to reseat us when there was a screaming child behind us"
Cons: "We were really rushed through Passport control in Reykjavik. A longer layover would have been much better."
Pros: "You were very kind to my grandmother on this trip and gave us excellent help with mobility issues"
Cons: "Not enough time to grab a bite to eat during layover!"
Pros: "GREAT FLIGHT"
Pros: "Tv and movies"
Cons: "When I booked the flight I read that there would be a meal. There was only food for purchase. I ordered the snack of hummus for around 4 euro and when my card was charged at a price in Icelandic dollars that seemed too high.. I questioned the price and she was very rude and said it was in Icelandic to compare it to the menu and she continued to run my card. When she left I figured out she had given The wrong thing that was 10 euro! What a waste of money! I was also moved from the front of the plane to the back when boarding."
Cons: "One of three checked bags did not arrive on time."
Pros: "The entertainment"
Cons: "Nothing to eat for free, not even a peanut. The economy comfort seat are not worth the extra money."
Pros: "Short transit. Although the first leg of my flight was delayed by more than 1h 30 minutes, they arranged for quick transfers at Reykjavik airport and we arrived almost on time at final destination."
Cons: "No free food is served on board so make sure to bring your own food or be prepared to buy your meal on board (they don't accept cash, only bank/credit cards). This was a 5 and a half hour flight."
Pros: "Staff is very friendly and easy to get to and from connecting flights. Chairs are reasonable but still too little leg room"
Cons: "The slick jetway stairs when it rains or snows. Disorganized check in in Amsterdam , but that is a reflection on the subcontractor."
Cons: "In Iceland you had to board the plane from the tarmac"
Pros: "The entertainment on the seat computer is excellent - lots of choices."
Cons: "This is a fairly short flight, but, as usual, the leg room is insufficient, and I'm only five feet. I felt bad for my six foot husband."
Cons: "Gate area was cramped and a little chaotic"
Pros: "Superb employees from the moment of contact on the phone."
Cons: "Not enough choices of music or movies. Poor quantity, quality, variety of food."
Cons: "Complete and utter chaos at the boarding process. No effort to board by rows or in any order. People pushing and shoving to get to the front of the line to board first. One single person checking boarding passes/passports at the gate. Horrible experience. Minimal leg room in coach class. Flight attendants did not seem to be happy about being on the flight and provided minimal service without a smile. The temperature on the fight was ridiculously hot - I've never been on a plane where it was so warm in the cabin."
Cons: "Complete and utter chaos at the boarding process. No effort to board by rows or in any order. People pushing and shoving to get to the front of the line to board first. One single person checking boarding passes/passports at the gate. Horrible experience. Minimal leg room in coach class. Flight attendants did not seem to be happy about being on the flight and provided minimal service without a smile. The temperature on the fight was ridiculously hot - I've never been on a plane where it was so warm in the cabin."
Pros: "Well organized. very pleasant."
Cons: "Expect to pay for everything, except water. Will never fly them again. Refused to cancel flight until hours before even though the airport was closed. Messed up my vacation."
Pros: "Free pillow"
Cons: "Boarded late. Rudest desk agent of all time- she had the nastiest attitude and was rolling her eyes at our requests. I was so surprised anyone with this position could act in such a manner. It was also very difficult to communicate with her- I am not sure why she was put in that position when the line for check in was extremely long. She was taking her sweet time, almost purposely trying to annoy people. People were complaining because of the wait time, people needed to drop off their bags/get their seats, etc. This lady was so unprofessional I wouldn't have minded waiting until the next day to catch my flight back so a different employee could accommodate me."
Cons: "Not allowing babies in first class. Couldn’t sleep with the baby crying."
Pros: "Fast, one stop, better than three weeks on a boat"
Cons: "Broken entertainment center, no vegan meal although selected at booking, very cold."
Pros: "Crew was great, the airplane was big with a leg room!!!"
Pros: "Overall good flight"
Pros: "Nice crew, great flight entertainment."
Pros: "The crew was good"
Cons: "Our flight was delayed both ways and we were late for connecting flight and stayed at hotel for 1 night"
Cons: "They lost my bag!"
Pros: "It was Ok."
Pros: "Complimentary upgrade to business class - wonderful!"
Cons: "Delightful service and food."
Cons: "Boarding could've been faster."
Pros: "The food, crew, entertainment"
Cons: "Boarding was completely awful"
Cons: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Pros: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Cons: "On board WiFi ."
Pros: "Crew was excellent. Seat was very tight (middle section, middle seat)"
Pros: "The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged."
Cons: "The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water."
Pros: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Cons: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Pros: "food was great, boarding was a horrible process."
Pros: "Movie selection was good"
Cons: "The boarding was very slow."
Pros: "Great price for a one way ticket to NYC Modern and comfortable Boeing 787 Dreamliner Courteous crew"
Cons: "Little more organized boarding area Not sufficient new movie titles but it was OK"
Pros: "Seat comfort. Smooth flight."
Cons: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."
Pros: "Courteous, knowledgeable and professional crew. Fast boarding. Direct flight."
Cons: "No wifi. Little room if person sitting in front leans back."
Pros: "Entertainment was good"
Cons: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"
Pros: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Pros: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Cons: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"
Pros: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Cons: "The seats, when in reclining position, could have been a bit more comfortable."
Pros: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Cons: "In-flight entertainment offered a very conventional set of movies from which to select."
Cons: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Cons: "Terrible old plane, with tv that don't work and are from 50s. Food was really really bad"
Cons: "Departure late about 4 hrs, little information along the way. More waiting at arrival for gate to open up due to late arrival. Seats are not comfortable."
Pros: "The crew was very attentive."
Cons: "The wait until we could get off the plane after landing due to the fact that there weren't any gates available."
Cons: "Going to board the plane and they told a group of like 30 of us we had been selected for random security check. So obviously it took a long time to get all those people through the check and we departed very late. Then sat on the tarmac for an hour and forty five minutes. The pilot said it would be 15 minutes and then never gave another update beyond that, which made it much worse."
Pros: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Cons: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."
Pros: "Modern aircraft, food, extraordinary fligjt attendants"
Cons: "I wish that had wifi."
Pros: "they were not very late - within one hour."
Cons: "For three of us we had only one bag to check. They charged us 70 euro for that bag. All their flights were 30-60 minute late."
Pros: "When we got to the airport on the way back home, they couldn't find our tickets. I had online tickets and confirmation, but we were still not on the flight list. We had to go to the ticket counter for them to clear it up and put us back on the flight. The flight itself was not bad. The flight attendants are a bit rude and condescending. The seats and entertainment was not bad."
Cons: "1. Cancelled our outgoing flight hours before it was set to leave; notified us via email; barely got re-booked via different airlines and had to take 3 different flights to reach out destination; missed the 2nd flight because LOT put us on a flight that was departing 30 minutes before out 1st flight arrived. 2. When we got another 2nd flight, we arrived at our final destination without our bags. LOT assured us that our bags were on our flight before we boarded but calling and confirming that they were able to transfer our bags (only had 40 minutes between flights), but of course, it was a complete lie. We did not get our bag until the next day in the evening over 24 hours later. At that point I was happy they found them and gave them to us. 3. Turns out, they cancel flights pretty often and they also book people on transfer flights that are too close for people to make it. We traveled with a handful of other passengers that had the same experience and people were in tears about their horrible travel experience. 4. Warsaw Airport - they only have 5 passport control officers clearing travelers and because they don;t have lines or any type of organization of these travelers, the lines our out of control. People are pushing each other, crying because they are missing flights or not feeling well because of no air and all the pushing and shoving. I was pregnant standing in the line for over 40 minutes. They would not let pregnant passengers or passengers with kids with them pass in their disabled line. Only people in the wheelchairs were allowed to pass there. Horrible airport and even more horrible airline! PLEASE SPARE YOURSELF AND DO NOT RUIN YOUR VACATION."
Pros: "Food was good."
Cons: "At boarding we were told we needed an additional security clearance "that way". When we searched for it and couldn't find it, we asked two different employees and they didn't know or offer to help. We finally found it but it wasn't a good experience. And finding out at boarding time was not helpful."
Cons: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"
Cons: "Unpleasant crew members"
Cons: "Unable to choose seat at ticket purchase."
Cons: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."
Pros: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Cons: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."
Pros: "Pleasant personal, great service!"
Pros: "The crew was helpful and friendly. On this flight we had a delicious meal, snacks, drinks, refreshing towels. What an great experience after flying in the US where all these services have disappeared for bottom line profits."
Cons: "There was nothing to dislike."
Pros: "Entertainment was good. food was free"
Cons: "Then the flight from warsaw to JFK was fine, but when we landed there was only 10 minutes for me to get to my next flight and i asked the attendant if she could call my gate ahead and tell them I'm trying to make it, and she grunted and told me to sit back down. Then i proceeded to go to baggage claim where my bag never showed up and when I finally saw that it wasn't showing up I sprinted to my next flight and got to the door 15 seconds after it closed. Then i had to spend the night in NYC and was unable to go to buffalo unitl the morning after having spent already the whole day in the airport since my first flight didn't take off until about 5 hours after it was scheduled. And now I still do not have my bag, and jet blue says they never got it from LOT airlines"
Cons: "The crew had everyone measure their suitcases and pay for overweight, which significantly delayed boarding."
Pros: "Service, attention, every single detail was perfect while the flight."
Cons: "Nothing to say at this point"
Cons: "15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!"
Cons: "Plane delayed, missed connecting flight, spent 7 hours at airport waiting for next plane."
Pros: "Fly itself but waiting at all too long"
Cons: "Long wait till start and long wait for arrival...at all 6hours waiting inside the plane"
Pros: "Food and stewardess."
Cons: "It's my last time with lot. They should learn some manners and not to try every possible way to get money from passengers. Shame on you LOT."
Pros: "Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew."
Cons: "Boarding staff was rude Bus transport from plane to terminal"
Pros: "Friendly staff and smooth boarding process."
Cons: "British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline."
Cons: "Understand sometimes out of airlines control but reduce delays"
Cons: "The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app"
Pros: "FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!"
Cons: "5 stars all around"
Pros: "Amazing crew , very accommodating , and friendly , professional, excellent!"
Cons: "Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board."
Pros: "Crew was super friendly."
Cons: "I wish I’d have an aisle seat, but flight was full."
Pros: "Seat super small, could not avoid touching other passengers, I am not obese."
Cons: "One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier."
Cons: "The flight should have been on time rather than 2 hours late. The Gate agents should have been more honest about what was happening."
Pros: "Friendly crew"
Cons: "Flight was delayed and had to sit on the tarmac for 40 minutes. Almost missed the next flight. Rude British Airways stewards."
Cons: "Not enough overhead bin storage space. If they want to start charging people for bags they need to improve their overhead storage ability. This was a commuter flight from Amsterdam to London. So the entertainment was not really there"
Cons: "One world premium member, last seat next to the bathroom, rude check in staff who we’re highly unhelpful saying they had no authority to help and to use ba.com for customer service issues and outrageous checked bag fees €75. Never again BA."
Cons: "1 hour flight took 3 hours because they sat on the ground counting baggage...twice.nothing"
Cons: "We where not able to take the fligth's due to a passport issue, according to Netherlands rules my passport should be valid 90 days before entering the country and my expired July 29, 2018, when i booked no one advised me of such rules. I'm trying to contact Brittish Airways to see if I can be refunded."
Pros: "prompt, good service and food"
Cons: "pasta was too salty"
Cons: "The tickets arrived at 9.50 am for 10.55 take off. I tried to cHe Kin in line but it didn’t let me. I went to the counter and they told me check in had closed and I would have to buy another ticket. It was my fault for buying a ticket. Goodbye £200. Thanks BA"
Pros: "Crew were nice and helpful"
Cons: "The flight got delayed 1:30 hours, because they had to change planes in London and we were wating in Amsterdam. We didn't aboard fast since there was no space for the hand luggage so they had to send the luggage to the belly of the plane at tha last minute. Definetly the worst fligth ever!!!"
Pros: "I love it the most that they are so helpful with excess baggage Which is why I always book with BA I am an entertainer working for many different cruise lines BA does not rob you blind if you have extra baggage Or your bags are slightly heavier ! Delta recently charged me $ 285 per extra bag Coming back BA charged me $90 and allowed me two bags The new policy on many airlines to literally rob a customer Is disgusting and the govt authorities should put a stop To it BA is welcoming and always professional !"
Cons: "Airline food is often risky to eat and The variety is poor especially if you are vegan"
Cons: "See above."
Pros: "The crew was great. My meal was good too!"
Cons: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."
Pros: "The crew was very sweet. The flight was super short so it was comfortable enough for the short flight."
Cons: "The flight was delayed by an hour and a half. I had a 40 min delay with Alaska airlines 2 weeks ago and the min I arrived at my destination I had a text apologising for the delay. Along with a link to $100 credit with the airline. This is what real customer service is about. Not just empty apologies."
Pros: "everything went smoothly"
Cons: "Not enough choices for movies or tv shows."
Cons: "At airport had line for baggage drop if had boarding passes. But, then only had one station open out of four or five. One person had problem I guess. Line didn't move for 10-15 minutes. VERY BAD!!"
Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."
Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."
Pros: "Friendly experienced staff"
Cons: "Club Europe...business class? Seat pitch is a let down. Only benefit is an empty middle seat"
Cons: "I had called vayama with whom you booked the flight, 5/28, and asked for seats together with my daughter who was, I THOUGHT, also flying on the same plane as I..I had asked the rep for a specific flight,nAA 105 and was told that it was code shared with mine, IB4611 but, when I looked at the seats 24 hours before the flight, on 6/15, I saw that I had been booked on a totally different plane and different departure terminals . The only thing similar was the departure and arrival times into JFK. I made a long distance call from the UK and got a really obnoxious rep who was very condescending, dismissive and annoyed that I couldn't understand her pronounced accent . When I said, " pardon, could you please repeat that", she was very snippy and snapped at me! No wonder they have such crappy ratings/ reviews. She was absolutely no help whatsoever after I explained that my daughter was visually impaired and HAD to be on the same flight as I, all she told me was that there was no record of the convo I had claimed to have with their rep on 5/28 and then she hung up on me. I will never use kayak again nor its outsourced affiliates . I am pissed, Weibo Benwitz"
Pros: "Having to climb upto the aircraft was somewhat inconsiderate to the elderly. I hate to think having to do this in the Winter."
Cons: "The impersonal attitude of the crew. Extremely limited leg space in the economy class."
Pros: "Even flight was delayed, all was well with excellent service."
Pros: "Customer service."
Cons: "Embracardo plane is small."
Pros: "It was wery nice flight"
Pros: "I didn't pay to reserve a seat ahead of time, and was a little apprehensive. I checked in about 23 hours before the flight and was assigned an aisle seat with no problems."
Cons: "Once we boarded the plane, we spent about a half hour on the ground before take off. This isn't reassuring when you have a connecting flight."
Pros: "Quiet and peaceful."
Cons: "Flight was delayed 45 mins, but when I'm 2 mins late to check in the cancelled my boarding pass. Ridiculous customer service wanted to charge me $400 to change my flight!!! Never again"
Cons: "The Aer Lingus flight was operated by British Airways. But BA decided not to seat Aer Lingus passengers."
Pros: "Nothing they cancelled flights"
Cons: "They counselled flights"
Cons: "we're professional musicians who fly all the time with fragile equipment. the airline applied an overweight baggage fee (fair enough, normally) but their payment system was down. rather than waive the fee, we were made to wait an hour to pay 150 euros. after scrambling through security we narrowly missed our flight. rebooking took hours and involved going back through security all over again, having our equipment searched for the second time. when it came time to gate-check our guitars, the airline lost them. we wound up boarding our connection to JFK with no idea where they were. finally they turned up on the baggage belt. we would never and have never agreed to send these delicate items through general baggage. One guitar (50 year old gintage guitar) was broken in the process and another of our hard cases was damaged and needs to be replaced. Completely unacceptable from start to finish."
Pros: "Friendly staff"
Cons: "Very tight flight"
Pros: "The seates were nice and plush. The journey wasn't bumpy at all, and the pilot was funny. He made a fun comment saying 'he had someplace to be in New York so he will get us there as quickly as possible.' :P The crew was friendly and sweet."
Cons: "There was no food ! I assumed a flight from the west coast to the east coast would atleast provide with some food ! But nada. It bugged me more because I had to catch a another flight from new York to London. Other than that, guess it was pretty okay."
Pros: "Not much"
Pros: "Seats great"
Cons: "The crew serving our area were terrible. Don was very rude to my elderly mother. There was a female attendant with long blond hair who was rude to another woman who was making a kindly statement. I would not choose American Airlines again given another choice."
Pros: "Red eyes can be daunting , but the comfort of the seating, blankets, entertainment and food let my adult children and I know vacation had begun"
Pros: "The Entertainment options. OUTSTANDING"
Pros: "This flight was very quick and the crew was quite nice. Overall decent flying experience."
Pros: "Loaded quickly, crew was nice"
Cons: "No personal tv, small seat, small seatbelt."
Pros: "Ease of location of airport"
Pros: "Flight attendants friendly and responsive comp Red wine"
Cons: "Mayo on sandwich should be in a packet on the side allergic to msyonsise"
Cons: "The flight attendants treated me fine, but they were being extremely rude toward a man near me, and it didn't look like he was asking for it, so that rubbed me the wrong way."
Pros: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Cons: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."
Cons: "Food and personnel attitude."
Pros: "Premium economy is a great way to travel"
Cons: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Pros: "The crew was very attentive"
Cons: "Food and seat comfort"
Pros: "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Cons: "The lack of education and polite of the Stewart is a minus on that airline"
Pros: "I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Cons: "This was in no way a legal connection for an international flight - we had only an hour to get from our flight onto the plane going through customs and everything else - we have Global Entry otherwise there is no way in the world we would have made our flight and ou bags did not make it."
Cons: "Todo estuvo excelente!!!"
Cons: "We were charged 100 Euros extra as they indicated the 2 pieces laugage was not included. They didn't respect the seats that where assigned in the reservation claiming we jus reserved the sits but didng pay for them."
Cons: "Why you have to charge for the bags ?"
Cons: "All the luggage did not arrive I hope to get it. Also when"
Cons: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Pros: "Everything was perfectly...nice crew"
Cons: "The seat very tight"
Pros: "The seat, the screen, the plane. Premium Economy in Iberia is totally worth."
Cons: "The power source wasn't working, Premium Economy pax can't go to the Business class restroom, although is just next to their area and have to cross half of the plane for the 1st Economy class restroom."
Pros: "Never happened. Missed because of security. Have no idea where our luggage is. Everybody gives us a different story"
Pros: "The flight was a smooth one."
Cons: "One flight attendant was quite rude."
Pros: "Current movies, fliggt attendances were nice."
Cons: "Restroom got dirty, nobody cleaned them in the whole duration of flight."
Pros: "Hospitality, patience, and efficiency. Everything was clean, the food was warm and tasty. the employees were kind and polite all the time. The technology functioned flawlessly. The standard seats were a bit tight but manageable."
Cons: "Iberia allows kids to abuse other passengers. I asked a flight attendant to stop this abuse after I was bumped in head a number of times by a kid that was jumping across a row a seats in front of mine ,the flight attendant told me that I should tolerate this abuse because it was from a kid,then proceeded to tell me that if I did not want to go throughout this abuse ,I should fly in a private plane. I felt irate at such response from a flight attendant and responded that I will never fly Iberia again. I wanted the attendant to talk to the parents and ask them to control their kid from abusing the adjacent passengers.I felt the impulse to talk to the crew chief but decided against it simply because I would do them a favor if they listened. Truthfully I think carriers with such attitudes deserve to go bankrupt and I hope they do."
Pros: "our flight was late into MAD but they held our connecting flight to MIA, so we could make it."
Cons: "The crew was not good at all. there was no water service, one had to go to the kitchen and beg for water. in particular the male crew was not happy to help with anything. the snack before landing was served 45 mins before arrival so everything had to be rushed. Crew soiled a half empty can of soda on me, and didn't even apologize. Our luggage missed the flight to MIA and we were told it would be delivered to our house the next day between 7pm and 8pm. it never showed. I called customer service and they could not tell me anything. Horrible experience"
Cons: "Madrid to Tampa... Got the nursery. Lots of crying babies... must be immigrating to the US. Why don't they put all people with babies at the rear so the rest of us can nap? Not IB's fault, the customs at Miami came to a halt for an hour. 2000 people standing in line, missing connections. There was a shift change, most employees didn't show up for work. was told 'It's a special day'. Fortunately I was at the head of the line. A few of us were routed to someone who was surprised to see US citizens. As a consequence, the always slow MIA failed to transfer my luggage. Still waiting for it... Air travel is such a pain these days. I'm sure more would fly if it wasn't such a hassle."
Cons: "movie selection very poor"
Pros: "Nice crew and good landing"
Cons: "We paid extra to sit in Economy * I am 6-3, wife 5-4 and neither had any leg room We were sitting in 2 seats by themselves. It was an endurance contest to make it through the flight. I will never fly Iberian Airlines again. It was terrible!!!"
Cons: "No pudimos volar a Miami nuestro destino final,porque al llamar a Iberia desde Venecia(horas antes que saliera nuestro vuelo),para informales que por llegar a bordo de un crecuro y no permitrisele a este entrar al puerto por motivos de la neblina,no llegariamos a tiempo a nuetro 1er vuelo con ellos,y nos dijeron que perdiamos la posibilidad de tomar este segundo al otro dia,17 horas despues,donde solo nos ofrecieron la posiibilidad de otro para 3 dias despues y a un precio demasiado alto,nos sentiemos muy poco ayudados y muy disgustados con esta aeorolinea."
Pros: "El vuelo estuvo puntual. La tripulacion amable La comida buena' El avion limpio"
Cons: "El bano incomodo y No estaba muy limpio El postre de la cena, sin sabor, casi incomible, (La cena buena)"
Pros: "Everything was great including staff, entertainment (movie/show options) and luckily an extremely smooth flight."
Pros: "Iberia is fine"
Cons: "Kayak booked through Webjet. Flights changes. Webjet never contacted me. Found out when checking in. Spent hours on phone getting rebooked right before travel."
Pros: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Pros: "Attention was very goog and polite"
Pros: "Crew was nice and entertainment options were great."
Cons: "Boarding process out of Miami international was disorganized and unpleasant. Crew did not have control over the order for boarding and it became a bit of a mob."
Pros: "The food was good"
Cons: "The plane was supper cold & the service was poor."
Cons: "Seats are extremely uncomfortable for a long flight. The food was not good. I tried to upgrade and was told I needed to buy a new ticket. The were plenty of seats available for an upgrade. Will not be flying Iberia again!!!"
Pros: "On time, great service"
Cons: "The lack of leg room and comfort of chairs"
Pros: "Seats and service"
Pros: "The friendly, professional and always willing to help and device staff. The tasty food and snacks. There was always a member of the staff visible so it was easy to get water during the 10 hour flight. Or you can go and see them into their resting area and they were willing to help."
Cons: "I tried to paid for an upgrade but the ground staff wasn't very accommodating, she just said no."
Cons: "arrival and departure times, overall service"
Pros: "The crew was AMAZING"
Pros: "I got a connection in Madrid to my destination, but the previous flight was delayed about 30 minutes. I got in the airport about 15 min before the gate closed. The gate that i arrived to my connection flight was around 26 min away. I have a condition on my leg and i cannot run, so i walked really fast through the airport and I was so happy to see that they were waiting for my delayed flight... which is very unusual. Thank you!!!!"
Pros: "Upon boarding the flight attendant looked at my seat # and directed to to the correct side of the aircraft. I found this to be very helpful, since on the trip over I was in the wrong side had to bother people to move so I could get to the correct side of the aircraft. Travel can be very stressful, this made boarding quicker and easier."
Pros: "good inflight entertainment selection"
Cons: "preregistered for a designated aisle seat that was confirmed. However I was assigned a middle seat in between two big passenger. Flight was late for arrival due to weather, but we were informed of that only after takeoff despite the fact that they knew it hours before departure."
Pros: "Crew was friendly and accommodating."
Cons: "Seats were next to the bathroom in the middle of the plane and passengers have no regard for your comfort. They lean on your seats, leave the stinky bathroom door open constantly-causing me to get up and close it at least 4 times during a 9.5 hour flight."
Pros: "I booked a trans-Atlantic flight through Kayak. Flight out of US was direct from Tampa to Gatwick. Return flight was Direct from Madrid to Miami and 4 hour layover in Miami to Tampa. The booking was advertised as a British Airlines flight, although operated by Iberia and American on the return. I found the comfort of the accommodations, food, and service in business class to be on par with, or better than, competitors'. We especially liked the entertainment/communication system built into every cubicle - good sound, lots of good movies and shows, and great screen quality. The multicourse meals had good options and were fresh tasting."
Cons: "The Madrid leg of the journey, operated by Iberian Air on route 6231, destroyed the goodwill earned by British Airlines. Iberian Air delayed our departure from Madrid for technical difficulties, which I understand is the risk in air travel. When Iberian Air finally cancelled flight 6231 it became obvious we would miss our connection flight home in US. I began contacting the airlines for rescheduling/reimbursement requests. British Air sent me to a customer service line which rang busy for 4 hours straight. Iberian said they were sorry for the inconvenience but they could get us a free snack at the snack bar and book us on the next connecting flight in Miami (which was 45 minutes after the flight we had missed. It didn't matter that customs procedures in US would likely overlap that leg as well. American Airlines (the operating partner in the US) advised that either Iberian or British Air would have to reimburse for a new flight. I ended up just renting a car in Miami and driving the 300 miles back to Tampa, after 24 hours of air travel and missing both the connections. The upside is that Kayak was prompt in sending electronic updates from the airlines notifying of the delayed flight time/need for new seats/flight cancellation. Iberian Airlines never even changed its online flight status for the original flight which it cancelled."
Pros: "The staff were helpful and approachable."
Cons: "The space available for a nine hours flight is poor. There were not enough entertainment."
Pros: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. They always stayed positive. My family of 6 really appreciated. They have earned our loyalty."
Cons: "Seats do not recline. Not even water was offered."
Pros: "Staff was friendly and corteous. Out of three times I was flown with Iberia I can honestly said the service has improved tremendously. The crew members were polite and always ready to accommodate to your needs."
Pros: "The quality of the service from the crew was superb. It was comfortable, relaxing and the food was delicious."
Airlines flying from North Holland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Holland
Masks required on board, masks provided on flights from North Holland
Social distancing seating
Middle seats unavailable to book on flights from North Holland
Testing for antibodies, testing for symptoms for flights from North Holland
Waiving of change fees. Search flexible flights from North Holland