They ended up paying for the bag twice, but the counter wouldn't take my baggage receipt. Left it to me to resolve. Not sure how to resolve the issue.
The customer service before board was very rude and when I expressed my concerns about making the connecting flight she laughed and told me I bought the wrong ticket. I explained once it showed the flight was delayed it no longer let me change seats or anything. I was trying to upgrade to make sure I would get to the next gate on time.
Non stop on long haul is the way to go. Great experience
Seats comfortable, service and food very mediocre, staff not very attentive, worse than many other our flights with Delta.
Overall good experience; however, there was one flight attendant who was rather rough compared to everyone else. Everything else was good: entertainment, food. Delta keeps on delivering! Thank you!
The flight used a B767 with a very old interior from before 2014. The entertainment system did not work at all during the flight despite attempts to reset the system. It was like they flew this route just to be competitive.
Overall I had a good experience on my flight. Boarding was generally good and seemed pretty efficient. Initial selection of seats was an extra charge, so the seat I was assigned was not optimal. Turned out to be okay and I was able to get up a little to stretch. The crew were great and friendly. Food & snacks served on the flight tasted nice and good sized portions. I would take the airline again. If able it can be worth upgrading from the economy class for longer flights. Or if you need consider paying to choose a specific seat.
Crew blocked exits to front of ship with galley carts. Also split five person family apart on international flight without fixing.
They changed planes and the new plane couldn’t carry enough fuel to fly across the country so we had to stop in Kansas City to refuel. Flight was delayed .
Flight was too crowded and seats are too small, especially since passengrs are getting larger. Having a middle seat is ALWAYS tough! Woman on my left was large & kept creeping in to my space. Flight personnel were great! Have more savory rather than sweet snacks please.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Klm start boarding while somw air issue in the plan
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
This flight left about 45 minutes late, and arrived about 45 minutes late, which was enough to make us miss our next flight and trap us in Dublin for 24 hours!!
Experience was great overall. However, the connection time between my flights (1hr 15 mins) was too short. We had to get through security check and US immigration in that time, and I made it to the gate just as they were announcing it was about to close. Flights with such a short connection time should maybe not be offered for purchase, or an advance alert would be helpful. Other than that the in-flight experience was excellent, especially the food. Many thanks!
The seats needs to be comfortables, at least please add more padding to the seats.
Incredible service. Incredible entertainment. I felt like they just kept serving us something new avery hour. My wife and I both had a joyous flight.
Because of problem with aer Lingus, I couldn’t check in until just before the flight and was stuck in the middle seat
Our first flight from Venice to Dublin was delayed due to very bad weather and when we did arrive we were ushered out of the secure area to collect our luggage then told we could not Demeter as the US Customs team closed at 4pm. Thus we were stuck in Dublin for one night with hundreds of passengers scrambling for information and little help from the local staff. Many passengers were left without accommodation and told to find something on their own. We were also told we would get contacted with rebooking details and did not, requiring us to make those arrangements ourselves, in some cases at a very high out of pocket cost. Many passengers swore they would never fly on Aer Lingus again.
I was so grateful for the kindness of the crew. They made a long trip very pleasant. Food was delicious. Many movie options
My flight from Dublin was delayed two hours which ment that I missed my connecting flight to Phoenix. American Airlines provided a hotel room and rebooked my flight for 7:30 AM the next day. I didn't get to the room until 11 pm and I had to be at the airport the next day by 5 AM. The airlines did their best but the schedule was challenging for an 81 year old.
Dinner was fabulous. Would have enjoyed a wine with it. None offered... for sale??? Breakfast was disappointing but adequate amount of food.
The actual flight experience was great. The handling of my luggage was terrible. First, I had to check in at the airport and wasn’t able to check in online because they booked me with a partner carrier in the U.S. that was incredibly inconvenient. I was also told that I would have to check in again with the partner airline in the U.S., also incredibly inconvenient at a large airport. Second, when I was at the counter, they did not tell me my carryon was too big. I only found that out when I tried to board the plane. I don’t know that it actually was too big though. It’s a standard sized carry on that I’ve never had issue with on any planes before. They assured me my bag would be checked all the way to my final destination. Due to flight from Paris to Dublin being delayed, I was rebooked on a different transatlantic flight to the U.S., which resulted in a different connecting flight to my final destination. My luggage was rerouted and I was assured it would be at my final destination. When I got to Newark, I received multiple phone calls alerting me that my bag was across the airport at a different terminal and that I needed to go pick it up near the baggage carousels. In the Newark airport, every terminal has its own security checkpoint. Leaving any terminal and entering another one requires a security check. At this point, I had to go through security in Paris, then again for US customs and pre-clearance at Dublin, then a third time when I had to change terminals at Newark for my connecting flight home. It was at this point I received the call that I needed to retrieve my bag from literally the opposite end of the airport and go through security A FOURTH TIME. These was no notification that I needed to do this before I went to the gate for my final flight. It took me an hour to go do all this, after I had already been traveling for 19 hours while sick and should have been home already were it not for the delay of my original flight. I retrieved the bag. My carryon became a carryon again and fit just fine on the last plane, by the way. I would also like to mention that my TSA flight information was not included on my ticket, so once again, I had to go to the airline counter to get my ticket corrected and reprinted before I could go through security and try to save myself time. Finally, I have celiac disease and prefer not to eat meat. There was literally no food I could eat on the seven and a half hour flight across the Atlantic. When the flight attendant woke me up for dinner (I would have preferred to sleep), I asked if there were any gluten free options. I was told the only option was chicken. I begrudgingly accepted because it was the only option, hoping anything else in the meal could be eaten. There was plain rice and a few green beans. The side dish was teriyaki vegetables containing gluten. There was a piece of bread, containing gluten. There was a custard, containing gluten. I could eat literally nothing except the very small amount of rice and green beans. When the same flight attendant came around again, while I was sleeping, a sandwich was placed in front of me, again food I could not eat. And this was after I got to the flight to find that my newly assigned seat on my transatlantic flight had been given to someone else! It’s like nobody communicates over there. This airline has the worst logistics of any airline I have ever been on, and I travel frequently. Dear Aer Lingus, DO BETTER.
Very pleasant flight attendants. Gate crew rather loud chatting with each other.
Four plus hour flight delay in New York caused us to take off after 11:30pm. We didn’t arrive at our hotel until five hours after check in. Started the trip off feeling exhausted.
Friendly crew. Poor food service maybe due to full flight. All in all, you get what you pay for.
Plane was in bad shape. TV’s and WiFi didn’t work. Plane need a refresh. Not enough room for bags.
Everything was great. I liked the text updates so that I never miss a gate change & I have all the latest info.
I don’t usually fly budget airlines or airlines in the United States. It was as good as any other airline. The seats are comfortable and the airline attendants are not rude & surly. Very nice flight (s).
They have the most inexperienced / rude flight staff I’ve encountered
very difficult boarding process - aggressive passengers not the friendliest crew
WiFi was not eorkig (again) And the plane was from 1990 with the screens which were.not touch and most didn’t even work and if lucky could tune in tv
I paid extra for a seat closer to the front. The TV didn’t work at all for the entire flight. Would have been nice to know before I purchased an “upgraded “ seat
Not my definition of first class. No leg room and barely any recline. The food was good. The crew was great. The comfort for the price I paid for London to Cairo was highway robbery. The Wi-Fi didn't work for me either.
There might be more food options for people who can't eat so much starch/sugar/bread/rice. Meat, cheese, walnuts/pecans for snack, maybe jerky or other kinds of meat-based snacks would be better than bread and rice and sweets. I had an extra chardonnay, which was fine. The entertainment was great.
Unfortunately, my flight was cancelled because of some sort of emergency over the Atlantic and had to return to London. While I think British Airways made every effort to mitigate the situation, I must say it was still pretty unpleasant. I do appreciate the fact, however, that British Airways put my safety first…and I think the effort to correct a bad situation was very sincere. But I think the process might be handled better in future.
Crew service was poor and very little difference between premium economy and economy. Disappointed.
My bags never made it on the flight and I now have to wait for them to arrive hopefully tomorrow. You can’t even track your bags in the app to see where they are since they didn’t arrive. You have to file a claim and then wait for them to inform you when you will receive your bag. We were already delayed for an hour due to baggage so I don’t understand how my bag didn’t make the flight.
One of the worst experience given the middle seat even asked for the change no one honored,boarded at the end and overall one of the worst experience
It was good although our flight to the UK was cancelled and rescheduled for two days later. This was after we were already seated on the plane. We missed the first leg of our trip. BA did put us up at a hotel and paid for our meals but we lost our hotel costs in Glasgow.
The crew was very nice and pleasant. We were very reluctant to book our flight with British Airlines because we had bad experience with their flight attendants on the previous trips, they were rude and not helpful.
I am a 25+ years American Airlines member. British Airways is simply above and beyond in every customer satisfaction category.
The seat pads are past there sell by date now and are uncomfotable. Also, with screens in the back of the seat, the seats shouldnt be able to recline as this puts rhe screen in your face.
