All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.
To complex. So many types of fare. This made the boarding a caos.
Needs faster boarding procedure. Not their fault but should still take into account indifferent flyers.
Very fast boarding. Crew members were super nice. I loved it!
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
The service was fabulous and the food was excellent. My luggage was left in Frankfurt due to late arrival but it is supposed to arriving on tonight’s flight.
This flight was on time but since I missed the connecting flight I didn’t get my seat upgraded I paid for
Not great - seats were very narrow and food was terrible.
Boarding was by group and we had to take the bus. There were no elevators so had to walk down the stairs. It would help to have escalators or elevators. Note I had a special needs child and the gate crew was rushing us in. The bus was full but we were packed with no seats to sit.
Some of the crew was sassy and not super helpful. The food was okay, but it seems like they were all unprepared compared to my flight I did from JFK to Frankfurt
We were in premium economy seats that appeared to be locked in plae, No reclining. My aching back.
What could have been better was holding the flight when our ORD to FRA flight was a bit late. We sat at FRA for 7 hours. It takes time to go through passport control and to get to a gate at that very large airport. We went as fast possible to our gate but were too late. Cityline is a good provider other wise.
I don’t understand how they charge as much as they do for such a poor experience
Lufthansa flight LH04414 from Munich to Washington DC, was fine. Efficient and safe!
Everything was on time, even though the layover in Frankfurt was 22hrs
