Needs faster boarding procedure. Not their fault but should still take into account indifferent flyers.
Very fast boarding. Crew members were super nice. I loved it!
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
Boarding with some sense and communication. It was a total free-for-all everyone coming all at once, no organisation of row numbers or priority.
Horrible, flight cancelled and had to come back the next day
Everything went well. I will fly with Lufthansa again. And use Kayak whenever I book flights
Business Class was very comfortable and the food and service was top notch.
Bought a seat in a flight that got changed out so ended up paying for a seat I would have had if I hadn't paid.
Food was poor quality and the screens for entertainment didn’t work properly
Food was much better than my outbound flight. On-time. Good service. I had a problem with my entertainment screen, but the attendant fixed it promptly.
United lost my travel information and canceled my original flight. I had a seat assignment but was refused the booking. I had to prove that I went to Germany on United Very concerned about security that no one recorded my passport from Cleveland to NY and NY to Frankfurt I arrived at home at 12:30am on Saturday instead of 8pm I expect a full refund from United Please provide information to assure compensation
I paid for extra legroom which made the long flight very comfortable. Food was very tasty, they fed us 2 meals plus a cookie snack and extra liquids. Checked luggage is expensive.
We were rebooked twice to the point that we didn’t even fly Lufthansa that day. We apparently though had to pay Lufthansa’s baggage fees for our sports luggage. The United Airlines Counter in Anchorage charged us for oversized bags, not sports luggage and told us it was Lufthansa’s fees. How is this possible?
I was not expecting to deplane on the tarmac. A shuttle took us to the airport. All communications were in English and German. Staff was very nice.
Lufthansa is turning into a budget airline. On transfers, the luggage never arrives if you have less than 2 hours for the transfer. This is happened to me multiple times when I end up on flights serviced by Lufthansa. The first leg of the flight was serviced by Discover Airlines. It was a 3-hour flight and they only offer a glass of water. Everything else is for purchase. I purchased my ticket as economy which should have included a bag but it ended up booking as economy light so I had to pay for a bag in each direction.
