Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Had a great professional crew even the pilot walked through the plane to answer questions"
Cons: "Nothing delta returns to the top"
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Pros: "Crew was super helpful and very accomodating"
Cons: "Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know."
Cons: "Seats are tight"
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Cons: "Always delays , three times late before took off and than while landing ! First class seat and seat tray don’t close , tv doesn’t work how it suppose too"
Pros: "The crew was nice"
Pros: "Boarding process was pretty easy and seamless. The pilot kept us updated on all the issues with the delayed departure (bags being loaded, weather, clearance to take off..)."
Cons: "The flight was delayed by over an hour due to technical and weather related issues so we missed our connecting flight to our final destination."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Cons: "Late flight. Unacceptable"
Pros: "The landing was super smooth! Compliments tip the pilate:-)"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Pros: "The crew was okay. Seat was uncomfortable. Fold down table was broken."
Cons: "Delayed several times. switched to a later flight hoping that flight would not be delayed. That flight was delayed. I had to sit on the plane for over an hour before we took off. Didn’t make it to Chattanooga until almost12 am. hoping to fly delta for next trip to Dominican Rep. but now I’m unsure"
Pros: "The crew was great and very friendly."
Cons: "Never enough room and the food was okay. But what’s new about this when it comes to air travel?"
Pros: "Crew was amazing and friendly. Flight was on time."
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Pros: "Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot"
Cons: "I’d love to have a free fruit or veggie snack. Just a small bag"
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "This was a much bigger plane so my comfort lever was better."
Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."
Pros: "Easy and quick"
Cons: "No complaints"
Cons: "Stood by as people blocked aisle during boarding, making snide comments. Instead, the two should have assisted & encouraged the passengers to step out of the aisle & move along. Was very cold hit call light fir blanket. No response for 10 min so went to the bs k of plane where the crew was chatting & eating. When I asked about blanket, they didn’t look fir any & said they didn’t have any unopened. Upon leaving big plane, I saw a stack of about 5 packaged blankets in the front. Just rude & lazy older crew. Time for a different job fir them"
Cons: "price could be cheaper"
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Cons: "Didnt fly from San Francisco to Atlanta"
Pros: "Quiet, quick, no issues"
Cons: "Slow boarding. Slowest boarding everr. Maybe not enough overhead space, doesn't make sense how there is not enough overhead space while calling zone 2 passengers."
Pros: "Seats. Service. Timing"
Pros: "The entire flight staff (even at the gate before boarding) was very friendly and accommodating..it was refreshing!"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Cons: "Wifi not working"
Pros: "The flight attendants in this flight were amazing. By far the best I have had in a very long time."
Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."
Pros: "Food was nice and plenty. Great movie selection. Very polite crew."
Cons: "The seat was a bit uncomfortable and not big enough."
Pros: "I like Delta empowering women."
Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"
Pros: "Great flight from tampa, everything was perfect"
Pros: "Great crew, smooth flight"
Cons: "Waiting for luggage in Peoria"
Pros: "Very friendly flight crew."
Cons: "LaGuardia is always delayed...this time was only about 15 minutes."
Cons: "The flight was delayed multiple times without any explanations, and we barely made our connection in Atlanta. Also, Delta used a commuter plane that really is more suited to shorter flights. It's okay, but that's about the best that can be said for it."
Cons: "Plane was late. Took forever to inboard since they didn't prepare for a handicapped flyer. The plane sat on the runway and taxied for over an hour and the flight crew never gave any updates to the passengers."
Pros: "Never got there. We are still in the Dominican Republic where United Airlines abandoned us."
Cons: "They shouldn't have abandoned my family in the Dominican Republic."
Pros: "Seat space"
Cons: "Better full wifi"
Cons: "Flight was delayed by 2.5 hours."
Pros: "Entertainment options were very good."
Cons: "Basic economy rules are really poor especially for passengers that travel for business every day. On the one hand, the airline tells us we are very important to them by assigning us with special gold privileges and on the other tells us we are not important to them. It is confusing at best."
Pros: "Excellent landing"
Pros: "Cookie served was nice. Short flight, All was acceptable and very nice."
Cons: "No entertainment to rate. Checking in was a confusing process."
Pros: "Love this direct flight! So nice!"
Pros: "Never made it to Denver"
Cons: "No available gate after landing required an extra 45 mins. Not fun with a 2 year-old"
Pros: "All went well"
Cons: "Nothing :("
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted"
Cons: "Boarding delayed for cleaning. Then sat on tarmac for another 20 min"
Pros: "Boarding and flight went smoothly and on time. Too short for food or entertainment"
Pros: "Large aircraft half to 3/4 full, so boarding and leaving were smooth."
Cons: "Flight attendant passed me by when he was collecting food orders. I never had the chance to get food."
Pros: "Upgraded to first class which was great."
Cons: "Had to change planes. Entertainment did not allow me to play movies. I could view the trailers."
Pros: "Friendly service! Good legroom"
Pros: "No problems on the way home."
Cons: "Disorganised with aggressive & disgruntal staff"
Pros: "Cabin and cockpit crews great. "Food" = small bag pretzels. Entertainment was available, but too expensive. Did not observe anyone buying it. More leg room than previous flight."
Cons: "United wi fi did not work during either flight. Phone service only worked on the ground,"
Pros: "The overall rating of the trip was positive, however, the staff at times was very disrespectful and unhelpful."
Cons: "The staff was disrespectful."
Pros: "WIFI allowed access to imessage"
Cons: ""Free" movies and TV didn't work"
Cons: "I checked and paid for my luggage and alpt of peoe with carry on luggage had theirs checked for free. Totally unfair"
Pros: "The crew was great."
Cons: "We were boarded on a plane that was missing a part and sat for an hour and a half. Then we were taken off that plane and put on another with no money back or any sort of sorry. Had to miss work that night so it cost me money out of pocket."
Pros: "Nice easy one. Quick flight, on time, no issues."
Cons: "$6 for one hour of TV is ridiculous"
Pros: "The flight was smooth and we got in to BZN a little early, which was great."
Cons: "I really disliked the check-in process at the airport. I do not fly very much anymore and the whole electronic system baffled me. The check-in folks were not very helpful and seemed impatient with me."
Cons: "Seats are crammed up against each other and little leg room plus I am short!"
Cons: "Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking."
Cons: "Flight cancelled by airline."
Pros: "Friendly service."
Pros: "How they captain kept us informed and updated frequently. About flight, weather, turbulence. Overall great flight, smooth, free entertainment."
Cons: "I thought the crew was rude and unattentive."
Cons: "Delayed and got downgraded"
Pros: "Poor. They forced me to check my luggage bag and now it is broken."
Pros: "I arrived safely at my destination."
Cons: "I fully understand that weather and accompanying delays are unpredictable at best. But to be updated every 30 minutes over what turned into a 3 hour wait was frustrating. I appreciated the updates, but I could have done lots of fun things if I'd known the time would end up being 3 hours. Maybe you could work on the accuracy of your delays and how long it will really take. The flight attendants seemed as though they didn't even want to be there."
Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Pros: "Things were quick and well organized for this leg; seating, departure, etc went quick and smooth."
Cons: "No snack :( not much for beverage option :("
Cons: "Very cold on flights, no blankets"
Pros: "...I got the standby flight....I guess that's cool..."
Cons: "My red eye was delayed35 minutes because of wheel replacement making it impossible for me to make my40 some odd minute layover and I had to burn up hours of my vaca in an airport and reschedule a pick up."
Pros: "Pilot was very happy and friendly! Very informative throughout flight."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 40 times by other passengers and flight attendants."
Cons: "Weather delay but then sat at the gate for nearly an hour waiting for "fuel". Give me a break! No update as to why we were waiting, just said we would leave in 15 min an hour before we left."
Pros: "The point where I got off the plane forever"
Cons: "Literally every thing else"
Pros: "More comfortable"
Cons: "Lots of turbulence"
Pros: "Flight left on time and arrived on time. Crew was great. Pleasant and professional."
Cons: "No gluten free complimentary snacks offered. Cabin has too bright for a night flight."
Pros: "Good flights & being on time"
Pros: "The cabins was remarkably clean and the pilot on the second leg was very entertaining, pointing out landmarks."
Cons: "The video selection on the second leg."
Pros: "Flight attendants. Ease of travel through SCE"
Pros: "Your pilots actually landed us 20 minutes early in Bozeman so great on them as well. I flew from Charlotte at 4:22 to Denver and left for Bozeman at 6:50 pm, all flight attendants were very pleasant as well."
Pros: "Kayak was not aware that my flight was changed to another airline. Great notification!!!!!"
Cons: "Boarding chaos, zones are there for a reason and the gate agent shouldn't be a pushover. Had the huge elbow hog sitting next to me and the temperature on board was between 95-105. It was crazy warm for a winter flight when passengers are already wearing cold adapted clothing."
Airlines flying from Nuremberg to Montana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights