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The transfer was awful, everyone was running to catch the flight, there was no information on the process. We git to the gate and the boarding was late and had to stay in different lines but there was no guidance. The flight was late and uncomfortable, probably one of the worst flights I have been on. The luggage was sent to a different terminal and still did not make back to us.

The awful part was the customs delays at ZRH. The good part is the flight was delayed long enough to accommodate. The flight itself was fairly comfortable.

It was on time and we arrived safely—that's a good thing. Other than that, my son's seatback storage pocket was ripped and couldn't hold anything, and his footrest was stuck so he couldn't use it. You pay extra money for allegedly more comfort, but the plane was old and the seats were broken. No drinks were offered in the beginning like in other premium economy settings, no hot towels. It was really basic and nothing more than economy other than three times the price. Very disapointed. My food tray was VERY dirty—I couldn't even eat anything after seeing that. I will try to avoid SWISS in my future travels

Slow boarding, late departure and arrival. Very good crew and free messaging over WiFi but outdated electronics and seats

Overall good solid airline but got “burn” with my check in the “free” laugage that weighed 8 kg.

The service was impeccable both ways. I’m very happy to have had the opportunity to fly Swiss Air.

I have no Comment. Super clean, Fantastic Crew, Food was delicious. Also wanted to add the Zurich Airport. Super nice people everything is in order super clean.

I like it very much it was a good experience with an excellent service

The crew and service was excellent. The food and entertainment were very good but not excellent.

Best service we’ve ever experienced! Special thanks to the crew member who took care of us throughout the journey. It was truly a once-in-a-lifetime experience. We love Swiss Air!

Did not like the check in guy quibbling over a couple pounds at the luggage weigh in

Just having a little bit more legroom would've been nice.

This is related to my second leg of the flight, from Washington DC to SFO. I understand things happen, but I got home at 3 am for a 12:59 am landing. I live 10 min from the airport. Bridge breaks when a few rows of the plane are off? Maintenance didn’t catch that?

Boarding, time to take off, in flight offerings, and staff were all great. I recommend using UA for this short flight.

Good experience. Staff was friendly and helpful. Flight was slightly delayed due to airport construction, but they still arrived on time.

This is the worst airline I’ve ever been on in my life and I’ve been probably on 75% of them. I said 15 years ago I would never go on United again. I was an idiot. I booked a flight with them from Las Vegas to San Francisco and of course they screwed that up and cost me a day flying all over the world trying to get to Thailand. My luggage was gone for 35 hours all because they couldn’t make their route on time

This was an auto-rebook due to being delayed from an earlier UA connecting flight. The boarding was fine, but they sat me in a middle seat when my original booking was a window seat. Overall, the flight was fine as it still got me to my final destination.

The flight out of Fresno boarded 1.5 hour past scheduled and made me miss my connecting flight from SFO to SEA.

Sitting on the runway after we land for almost two hours! Not sure if we should blame United or Just Dumpy Vance.

Please please take consideration when setting cabin temperature. The vents were not functional and it was over 70 degrees in the cabin during the winter months when most people are used to much cooler indoor temperatures. I was down to my white t-shirt and the sweat pants I wore from Auckland to San Francisco and was sweating profusely and there was NO VENT!