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Pros: Alaska Airlines is the best.

Cons: Rude crew

Pros: Made the extended flight more comfortable
Cons: Stay clear of Diane who transferred from Columbus, OH and now works in the San Diego Airport. She targets anyone over 250 pounds and classifies them as oversized and will go through hell to charge the customer for an additional seat. Even when the plane is at half capacity.

Cons: First class seat broken wouldn’t recline. No food in first class? Cracker box not food.

Pros: Great crew
Cons: Frustrating having to wait over an hour to get to the gate

Pros: The boarding process was simple enough
Cons: The flight attendants weren’t the nicest. We weren’t greeted or sent off with thank you or smiles. The airline ruined my suitcase somehow. They broke 2 of the 4 wheels.

Pros: Flight was okay. More expensive than other airlines, but the only available flight I could get to align with my vacation time.
Cons: I was in the middle of the plane. They ran out of their signature meal before even getting to our row...and they still had over half the plane to go.

Pros: Crew was good,boarding was fine and unboarding as well.
Cons: A 6hr flight and you get one cup of soda or coffee,but water they come with like 3 time. Also you get one pack of cookies with 2 ginger snaps inside. No tv unless $10 or download their app thing.Even if night flight i would like more rounds with drink an more than snaps for $ of ticket!!!

Pros: Allowed some clearly intoxicated drunken (tourist, non-local) passenger to board, who proceeded to throw up. Got on my wife and some other passengers. All Alaska did was allow passenger to deplane while a clean-up crew spent over an hour de-grossing out the main cabin area. Unable to push back
Cons: Alaska should have allowed us to know the guy;s name, so we could sue him for the inconvenience. Alaska should have denied him boarding and sued him for the inconvenience/clean-up crew expense

Pros: The flight crew was excellent felt i could request anything without a problem.

Pros: The male steward was very nice
Cons: Flight was delayed on tarmac for 2 hours better communication

Pros: Excellent all

Pros: Friendly crew. Great movie selection through gogo inflight entertainment!

Pros: The crew and seat were comfortable.I like Alaska airline.It was first time I used this airline.

Cons: Premium charges to change seat First checked is $30

Pros: Crew was wonderful.
Cons: No complaints.

Pros: Seats had decent leg space.
Cons: Not the airline’s fault 100% but getting a bag checked in Honolulu was a nightmare. Kiosks didn’t turn on until 9:30a and no desk assistance until shortly thereafter then immediately overwhelmed by issues with the kiosks. Needed my full 4hrs transfer, everything took a very long time.

Pros: Crew was great!
Cons: Ran out of some food items. (I should have ordered what I want d when I checked in for my flight.)

Pros: Great on time too
Cons: Very happy

Pros: Very faster arrived.
Cons: No meals.

Pros: The leg room in between seats is good and snacks are offered regularly.
Cons: It was so cold but they don’t have any blankets, not even one that you can buy .

Pros: The crew was very nice and apologetic that I couldn’t watch movies.
Cons: Would have loved to have a working headphone jack for the movies...5 1/2 hrs with no other entertainment makes for a very VERY long flight.

Cons: Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority.

Pros: Nothing
Cons: We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC.

Pros: I'm used to being spoiled by Hawaiian Airlines. By comparison to Alaska Airlines, Hawaiian is a lot warmer with customer service, they are more efficient, they give you a free meal for trans-pacific flights, and they give you a screen or full entertainment system (depending on what kind of airplane you get). Alaska Airlines, by contrast, is a lot more bare-bones. I hardly had any contact with the flight attendants (when I did, they were nice enough I suppose), there was no food on the flight unless you paid a good penny for it, the seats were pretty average, and there was nothing really to watch (not even a common screen for movies, and this was a trans-pacific flight). You had to order their entertainment iPads. So I pretty much slept. That said, both Alaska and Hawaiian have good prices. Alaska had better options for departure and arrival times.
Cons: The bare bones aspect (see other side).

Cons: They pack you in like sardines and we as customers are supposed to like this. The seating sucks, the leg room sucks. My Hawaiian flight was great, great customer service, seating and leg room was great. If I could have and should have flown Hawaiian instead of Alaska. I like Alaska Airlines but truely the plane I was on was old, crowded and hated the flight. Alaska could step up to the plate and provide a better experience. If I gauged my experience on Alaska through today's flight I would never fly them again. Really Alaska I know you can do better.

Pros: The crew was very kind and the in flight entertainment was perfect. I didn't have headphones so I was ready to purchase some, but Alaska gives them out for FREE. The seats were also one of the most comfortable (for coach standards) I've been in.
Cons: Not a huge deal but I'm one of those people who are alwayscold and got cold on the flight. Unfortunately they don't have blankets but I had a hoodie that flight attend got down for me that worked just fine. Also, no complimentary food, so just make sure to stock up before boarding.

Pros: I'm glad they successfully fixed the mechanical issue before we got into the air.
Cons: I do wish they would have checked the plane for the mechanical issue previous to boarding. The plane pulled away from the gate only to return to have its thrust reverser fixed when an error message had shown up. It would have been nice for that to have been handled before.

Pros: We upgraded to first class and it was amazing! The staff was very friendly and it was a perfect end to our honeymoon!

Cons: Food and wine way over priced.

Pros: Good service was provided. Thank you.

Pros: I'm a big fan of Alaska Airlines and their partner Horizon Airlines. I travelled from Edmonton to Denver via Seattle last night. All the staff if pleasant and treats you as a valued customer.

Pros: The crew was great. The flight was basically beyond max capacity in terms of food & bathroom but they handled it well.
Cons: - Ran out of food. There were a lot of people asking to buy food but no food available. - Crazy lines to the bathroom -- the plane was probably too small for the number of people and the length of the flight?

Pros: Seat was comfortable and in-flight service was very good.
Cons: Gogoinflight didn't work for at least the first 30 minutes of flight. I upgraded to first class, but there was no service until we were above 10,000 feet. I don't know if this was a one-time thing, or if other airlines are just better at accommodating first class.

Pros: Loved the fact they had shows that you could watch through your phone just connect with their internet, they were very nice and fast at giving drinks.
Cons: Plane was not the most comfortable, and super cold (could also be the fact I forgot my jacket and was wearing tank top) you have to download app to watch movies before actually watching them on plane. There's no way you can download app in airplane.

Pros: I like the fact that we can download the app and watch movies for free.
Cons: The food is not included. Even a snack.

Pros: The first-class flight attendants would sometimes help the main cabin passengers and were generally in a better attitude and much more helpful.
Cons: The plane was changed and my "Premium" seat was downgraded. The seats were uncomfortable and much too cramped. I paid $89 extra for premium seating, and when cancelled upon, was only offered a $25 credit for future travel plans. Since I cannot count on Alaska, I'm not sure how soon my "future," travel plans will be ...

Pros: I liked the fact that I could charge my mobile device in flight. I also liked the fact that there were allergy-sensitive menu choices. Menu prices were OK, about the same that I could buy from a restaurant in Honolulu.
Cons: I didn't know that in order to watch the entertainment, you need to download an app first. I also didn't know that you could reserve meals beforehand. Happily, that wasn't an issue; the only thing I was interested in eating was still available when they got to me, even tho I was sitting at the very back of the plane. The meal was not delicious.

Pros: -The tablet entertainment option was great since there was no inseat entertainment. The cost of of the tablet was cheap and allowed you access to everything, which is different from other airline a-la-carte purchasing of different entertainment. -Crew was great, food/beverage service was also great.
Cons: -At HNL there was poor signage to get from the rental car return to the airline. Once we got into the terminal it really wasn't clear if we should go left or right, We wound up asking an American employee where Alaska was. -After the checked bag agriculture inspection it was not clear that you go to the kiosks there right after the inspection. I think it partially wasn't clear because there were multiple large groups traveling with tons of luggage and you go straight to the kiosks and then back track to hand over your checked bag. The line for checking the bag vs needing help wasn't clear either. Luckily there were Alaska employee's there helping at the kiosks and with the bag checking so it did go smooth but could definitely be better.

Pros: Almost everything. First time flying with Alaska Airlines thought the food would be better o thought the food would be better on such a long flight but it was enough to snack on until I got to Seattle great experience in between flights was able to get an earlier flight to Denver
Cons: Wish there was a little bit more offered for food but overall a fantastic experience mahalo

Pros: I like the options they provide for food and love the charging stations on the seats.
Cons: I found the aisle seats to be more uncomfortable than the inner seats. There was less room under the seat for baggage and feet and I got my elbow banged pretty bad by a cart (I had fallen asleep). I also think it is lame to be charged for basically everything but a drink and a cracker on a 5+ hour flight. We get nickle and dimed for everything. $10 for each food item, $10 for a movie screen (what happened to the good old days with free in flight movies?). We have to pay to check luggage ($25 bucks). We normally avoid flying if humanly possible because it is in general too much stress and too expensive but we prefer Southwest airlines if they will go to our destination. Bags are included with their tickets!

Pros: The crew and captain were amazing and very apologetic!
Cons: I paid an extra $300 for preferred seating because I wanted the extra legroom to sleep. I'm over 6 feet so coach is very uncomfortable. My girlfriend and I got in our seats and 10 minutes later, a crew member walked back and asked us to get off the flight. We got off the flight and were met by police officer. Low and behold, the woman sitting next to us said that she believed we were intoxicated and feared for her safety. I am a police officer and my girlfriend is a nanny/preschool teacher. Not very threatening. The officer on the ground looked us over and asked us a few questions and determined we were not intoxicated and we were no threat to the other passengers. The airline asked us to get back on the flight and we would be sitting in coach because the woman adult children were now sitting in our seats. I told them to book us on another flight with the same seats that I PAID for or put us back in OUR seats on that same flight we just got kicked off of. We were escorted back onto the flight and the crew asked the woman's children to go back to their seats so we could have our seats back. They then asked us not to speak to the woman sitting next to us (which we never did to begin with!!!) and then told us we could have free food and drinks. The whole experience was insanely embarrassed and I can't believe that woman sitting next to us can get away with what she did. I am absolutely livid that they would ask us to get off the flight and then give our seats to the woman's ADULT children without vetting the situation and making the easy determination that we were NOT intoxicated. So embarrassing!!

Pros: Glad I discovered Alaska Airlines!

Pros: The flight was OK except that they ran out of food to sell and apparently you could order ahead of time but at least for us in the back of the plane was nothing left.

Pros: Clean. Very good cheese and fruit plate. Safe and comfortable flight. I would fly Alaska again.
Cons: Video player battery would not charge in spite of being plugged in, so battery died about 30 minutes prior to landing. Attendant did not offer replacement or refund.

Pros: They were able to switch me to a aisle seat last minute. Clean plane.
Cons: Female flight attendant ( don't know her name but she was wearing little eyeglasses,) was not very nice. I asked her what kind of juice she had and she grabbed the card from the seat in front of me and without saying a word stuck it in my face. Very impatient. she seem to be in a hurry so I was irritated and asked her to just give me a water. When I asked for water, she replied by saying "After all of that, that's all you want? ". Very unpleasant experience.

Pros: Roomy seats and plenty of legroom
Cons: The whole experience of making a connection in SEA detracts from the travel experience. There is little room for passengers to sit while waiting for their Alaska flight. It causes masses of people in the walkways, and makes it hard to walk through, or get out of the way for others. It may not be the airline's fault, but as I said, it detracted. I don't remember SEA being that overcrowded on previous trips. Our incoming flight was delayed due to weather. Again, not the airline's fault, but we were told we'd be able to make up the time and be on time in DEN. We were still late.

Pros: I always love the food in first class on Alaska. Great crew.
Cons: Rattle and vibration noise on lift off in plane. Don't know where it came from but as much as I fly, I've never heard it before.

Pros: I was able to sneak onto this flight thanks to the crew. I was booked for a later flight that day and got to the airport early enough to jump on a much earlier one. Those snack packs you sell are just amazing. I wish I had one right now!
Cons: I was stuck next to someone who stank already without having a bad problem with passing gas later in the flight, but that's not the airline's fault. Still, made the ride a bit rough for me. After a while I became less discreet about covering my nose.

Pros: My favorite airline to travel from Denver to Puerto Rico, round trip, and in Atlanta I will make the stopover, I also feel so safer to travel with my cat ... they are the best airline in everything
Cons: Let people who travel with pets earn extra points for taking them with Delta

Pros: The accommodation to the military service members!
Cons: Air fresheners should be used on the airplane.

Pros: Delta is doing a great job keeping everything calm and clean during this pandemic!

Cons: Nothing all excellent

Cons: The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers.

Cons: It was great! Nice job Delta !

Cons: For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money.

Pros: Christina brown was amazing at gate

Cons: The main economy seats were far too narrow.

Pros: I always have a consistently good experience on Delta. Everything was great.

Pros: Good crew, my seat did NOT recline.
Cons: Plane was somewhat crowded.

Cons: My flight was delayed almost 3 hours. Not good. Once in the air it was fine.

Pros: Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately.
Cons: No US carrier seems able to master smooth boarding without standing waits.

Cons: Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags.

Cons: 1.5 hour delay...no reason given!

Pros: The seat was great, I wish all seats on the plane were that comfortable
Cons: Nothing, everyone was great

Pros: The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare.
Cons: The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight.

Pros: Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver

Pros: Good entertainment selection and great crew
Cons: Seats are more uncomfortable relative to other airlines

Cons: First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta.

Pros: Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines.
Cons: Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA.

Pros: Early and middle seat was open!
Cons: Coffee tasted like fish. :(

Pros: Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging.
Cons: Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging.

Pros: Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available.
Cons: The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly.

Pros: The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot
Cons: We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate.

Pros: We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you.
Cons: LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation.

Pros: Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods.
Cons: Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there.

Pros: Boarded quickly and we made up plenty of time when we were only 15 mins late for take off.
Cons: Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich.

Pros: The crew are very nice on both flights and they were very courteous the seats.T
Cons: The seats were not that comfortable.

Pros: Love the built in tv’s with free entertainment.
Cons: The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible.

Pros: The seats had plenty of leg room and the crew was was very kind.
Cons: My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes.

Pros: It got me home, eventually.
Cons: Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!

Cons: My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver.

Pros: Love the inflight entertainment and the usb plug for phones. Flight left on time and go in a little early
Cons: Did not love getting charged $2 for headphones and the girl sitting next to me getting them for free. Super annoying

Pros: The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating.
Cons: Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year.

Pros: Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in.
Cons: Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find.

Pros: We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta.
Cons: Bad turbulence

Pros: The boarding process was smooth, friendly staff.

Pros: The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive.

Pros: Overall, the flight was very smooth and I thought the crew did a great job.
Cons: I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous.

Pros: Free in flight entertainment
Cons: One of my bags went to Santa Fe

Pros: Entertainment
Cons: This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it.

Pros: Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!
Cons: Nothing to input. All was great.

Pros: It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from
Cons: It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from

Pros: Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early.
Cons: One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot.

Pros: WiFi, good flight attendants
Cons: Would like to see Direct TV along with Delta Suite so can watch live TV

Pros: One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin
Cons: Junior attendants in economy comfort seat - so lazy and whiny!

Pros: From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business.

Pros: Everything basically
Cons: Nothing

Cons: Service and media

Pros: Crew was good and mostly attentive.
Cons: Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating

Pros: Crew was great.
Cons: turbulence

Pros: 1st class flight attendant sat through the entire flight (except for offering drinks and food early in flight). There were passengers NOT wearing masks through the flight but she wouldn't know that since she never left her seat
Cons: just about everyting

Cons: IFE was not streaming movies, WiFi on but not loading

Cons: Spacing people out until this covid is over

Cons: DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all.

Cons: There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes.

Cons: Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets.

Pros: Really enjoy flying first class.
Cons: Excellent

Cons: The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight.

Pros: Crew was nice
Cons: Could not connect to wifi.

Pros: The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on.
Cons: We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future.

Cons: The plane we needed for our flight arrived really late so our flight was then of course delayed.

Pros: It was a safe flight back to the Phoenix thank you.
Cons: More ethical vegan options.

Pros: Everything was great
Cons: Nothing

Pros: Good entertainment choices.
Cons: Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)

Pros: Appreciated the pilot keeping us informed re: turbulence and avoiding it

Pros: Even on a full flight, there was enough overhead storage
Cons: Pretzels were lame

Cons: Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her.

Pros: On time flight. We were even a little early.
Cons: Those seats are just crammed in there aren’t they?

Pros: Crew was great
Cons: Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight.

Pros: The flight itself was fine.
Cons: The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal.

Pros: Comfortable seats, nice crew, decent entertainment.

Pros: The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul.
Cons: Everything!

Pros: No major screw-ups this time!
Cons: It's AA, let's not try too hard here.

Pros: Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time.
Cons: Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats.

Cons: The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver.

Cons: Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines.

Cons: Flight departure was delayed for 30 mins by a flight attendant not showing up on time.

Pros: Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too.
Cons: Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight.

Cons: Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going.

Cons: Flight was delayed by 90 minutes because the incflight mint flight was late

Cons: the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies.

Pros: The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well.

Cons: I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time.

Cons: Flight was overbooked

Pros: Flight crew had a great sense of humor - they were extra friendly while boarding as well, made traveling with AA the best! Boarding was delayed due to previous flight but our pilot even managed to get us to Denver early! Wish I could have this crew everywhere I go!

Pros: Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future.
Cons: Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff

Cons: Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!

Pros: Missed the flight. Money was not refunded.
Cons: Nothing

Cons: I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it.

Pros: Flight was on time through United since we had to be rescheduled from our original flight with American.

Pros: The crew were as nice and accommodating as they could be considering the situation.
Cons: Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver.

Pros: Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants.
Cons: Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do..

Pros: Crew
Cons: Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly.

Pros: American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous.

Pros: The food was ample and delicious. The stewardess was very pleasant and helpful.
Cons: I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it.

Pros: Everything happened as planed
Cons: Covid testing and requirements was stressful

Pros: Service by the ANA crew was excellent
Cons: Comfort

Pros: None
Cons: lots

Pros: Wheelchair service.
Cons: Dinner for long distance flights.

Pros: Crew was very receptive to all of my needs. Took care of my Leis on the way too!
Cons: Nothing. This was an awesome flight

Pros: I paid for an Economy Plus seat and was three rows back from the galley and you would have thought the rows around me were prisoners. We were completely ignored by the flight crew. I had to actually go up and ask my own coffee and water. I saw one flight attendant yell at the person seating next to me, because she got up to go to the bathroom, after the "fasten seat belt" sign was off but the flight attendant was not aware of it. Basically everyone was rude.

Pros: Amazing flight amazing service.
Cons: Nothing everything was amazing.

Pros: Good trip and on time
Cons: N/A

Pros: The crew was friendly, and the flight time was an hour shorter than scheduled. But those are silver linings to real problems I encountered.
Cons: This flight was actually from Denver to Kona. There was 1.5 hour delay due to mechanical issue with plane, so we had to switch gates and planes. That wasn't so bad. What made it bad was an extra 45 minute delay because apparently maintenance forgot to sign off on the new plane. Also, the space below the seat for my feet and carry-on was unacceptable. All the aisle seats like mine had only half the space of the window seats for their feet. If you're in an aisle seat on that plane, it's impossible to fit anything but the size of a small purse under the seat in front of you. And the middle seat fares only a bit better. Finally, with 7 hours of flight time plus about an hour waiting to depart from gate on plane, the crew ignorantly decided to hand out the Hawaii form to fill out within 2 minutes of preparing to land. Many people didn't have time to fill out the form before being required to put tray tables up. Fortunately, these forms aren't as serious as going thru customs, but it's stupid to pass out the forms that late into the flight expecting people to complete them.

Pros: I liked that they provided blankets and complimentary drinks.
Cons: They didn’t provide entertainment properly, you needed to have the United app downloaded ahead of time if you wanted to see any movies. All food was made for purchase they did not offer any free food.

Cons: Except for this one male crew, the Asian women were mean/rude. I always try to fly with ANA or JAL to Hawaii and I thought my flight back was also ANA, but it was UA. Food and crew are ALWAYS better with ANA and JAL I wonder if UA crew have ever flown with ANA or JAL...

Pros: Nothing
Cons: 1) a 5-hour flight to Honolulu was delayed for 6 hours due to mechanical problems, twice! First plane had issues and we had to change to another plane, found issues again before being taxied. Poor maintenance United! Are your planes even safe? 2) United first class is terrible! It isn’t even near first class standard with very tight seats and rude flight attendants. Absolutely zero service! No more United!

Pros: That I didn't get dragged off the plane and I landed alive.
Cons: Everything else.

Pros: The landing.
Cons: First leg of my journey was delayed, so it was crazy connecting to my second United flight to Vegas. Poor service overnight.

Pros: Flight was on time. Everything went smooth for being in coach.

Pros: Flight attendants were very helpful, boarding was quick and simple
Cons: A family of 5 kept switching seats with each other and I ended up stuck between the father and a women, he was not considerate of my space I had to ask several times for him to move over.

Pros: Helpful staff and smooth flight. No connections or Hassels
Cons: Snacks

Pros: Excellent flight
Cons: At check in time being told I needed a eta visa to enter Canada!

Cons: The flight ran out of eggs so my breakfast was only fruit and a yogurt but honestly with that being the worst thing that happened I will take it.

Cons: The delay

Pros: Gate agent was nice and friendly.
Cons: The loading process is horrible as usual and by the time I got on board there were no overhead bins available for my bag. I had to go back four rows and really shove my bag into a bin--and my bag isn't ovesized. After leaving the gate, we sat on the tarmac for 45 minutes because there was some kind of incident in the back of the plane. Some of the crew headed to the back of the plane wearing latex gloves and later a passenger went into a lavatory to change his pants. I think someone threw up on the poor guy. What I didn't like was no one telling us why we weren't taking off, and no apology when we did! Later in the flight, I was asleep when the crew went up the aisle with a food cart and pinched my foot!

Pros: No delays, nice personnel and food pas OK but a little pricy.
Cons: Internet costing 8$ for an hour is way overpriced, no leg room, seats not really comfy, no meals provided during an 8 hour flight.

Pros: Lots of good movies to watch; inflight meal was pretty tasty.
Cons: Couldn't check in on line; couldn't get a seat at airport check in and had to get assigned at the gate. Understand that the flight was fully booked but still was a little uncomfortable as I couldn't get an aisle seat.

Pros: I enjoyed the amount of space I had. (I was in an exit row.)
Cons: The crew and staff of united in general seemed to really be unhappy with their jobs. The flight crew seemed very unpleasant.

Cons: The passenger in the seat next to mine rented a tablet from United and proceeded to spend the entire night playing games or watching movies -- he never turned it off the entire flight. The glare from the tablet made it impossible for me to sleep or even nap on the flight. I asked the fellow if he would mind dimming the screen but he told me that wasn't possible. If United could put dimmable screens on the tablets it would help create an environment conducive to sleep, which is what most passengers want on a redeye flight. Alternatively, privacy screens would cut down on the shared glare. As it was, the flight was a nightmare.

Pros: The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up.
Cons: Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke.

Cons: Flight got cancelled, stuck for an extra day in Honolulu. United put me in a hotel for the night, but I have to check out at 11am and the new flight doesn't leave until 8:40pm. So now I'm just supposed to sit around the airport for 9 hours? Plus last night they told me all the other flights were full. But my girlfriend called this morning and also checked online and there was an earlier flight at 7am, that would have still got me to Denver tonight. and there WAS availability on it, but since I got different information from different people, time ran out and I couldn't get on that one. So I lose an entire day of my trip, and have to cancel the appointments I had scheduled in Denver for today. Plus the expense of having to find food in Honolulu for a day. So...yay united. Once again, you're awesome.

Pros: Everything went well from check in, to boarding, to the flight. Flight attendants were all great and attentive. Flight left a few mins early and arrived 20 mins ahead of schedule. Coffee was FANTASTIC.
Cons: In flight wifi was inoperative. I could not access any in flight entertainment throughout the flight.

Cons: Being told that the United Wi-Fi was not working and then being told we could "Rent" tablets to watch movies on. They should have been free or very low-cost.

Pros: Comfortable seats and good service.
Cons: Not really flight related, but having the call buttons located on arm rests was terrible and interrupted sleep for everyone whenever someone's arm would bump a button and set it off.

Pros: Food was good
Cons: Seating and maybe some different reading material

Pros: -
Cons: i paid to upgrade to economy plus, and was seated in the busiest door traffic area near the bathroom next to an obese man whose body literally melted over into my seat. it was the red eye and i slept only 5 minutes! also the flight attendant kept storming by back and forth for the entire flight, which made it absolutely impossible to fall asleep.

Pros: Window seat
Cons: Same experience on ANOTHER 8 hour flight I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same.

Pros: Despite the lack of entertainment options, the ability to upgrade to economy plus made my flight comfortable.
Cons: No entertainment on board, and you need a plugin installed on your mobile device to make their streaming service work, which I didn't have.

Pros: I had an excellent flight, really US NAVY we all fly awesomely. Thank You.
Cons: N?A

Cons: $660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time.

Pros: The crew was awesome very patient understanding and amazing, not having available entertainment like some of the other Airlines in the seat was not very satisfying to say the least
Cons: A group of passengers delayed our flight by bringing too many bags on board that were unable to be stored away. I hope the process of boarding and upset a lot of people

Pros: Good movie selection, easy and unremarkable flight. Great way to travel!

Pros: N/a
Cons: We paid extra to have seating together in an upgraded to business class. We paid an additional $89.00 each for this option on top of our airfare. When we got to the boarding gate and we were ready to have our ticket scanned we were told, "unfortunately, you two won't be able to be seated together, we had a seat change that affected your seating." then we were asked to go to the counter at the gate to see what could be done, but there was nothing that could be done, the flight was full. So our money was collected but due to the mess up on seating and loss of our $600.00 epi pen medication we didn't take the flight.

Cons: Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for.

Pros: The plane was a newer version so we could watch movies up close and personal, although I'd prefer the option to stop or pause the movie and also to choose to watch whenever I feel like it, like on the Lufthansa planes... those are great! Many choices and full control to pause or start whenever one likes to...
Cons: One of the flight attendants wasn't the friendliest, a bit of a "humph" attitude...

Pros: We arrived, and were on time.
Cons: The following points would be totally ok for a 50 Minute business flight, but not to a 5.5h flight to Hawaii. - Luggage costs extra $25 per direction. This amounts to additional 10% of the total costs. Does anyone not take checked luggage to Hawaii? - The lunch was a savory snack. Really, because a sandwich is too expensive? - Entertainment needs to be purchased extra. Use your existing Directv subscription? Of course not. - Power socket underneath the seat - good idea. One that actually works? Oh wait.

Pros: boarding and only because i have premier 1k
Cons: very uncomfortable flight in spite of extra leg room seat cushions hard for someone with back problems

Pros: Very comfortable seats and great flight crew!

Pros: The flight was smooth. And the wine was good.
Cons: I paid for 2 round trip tickets and because my son was not there for the first leg, they resold the seat. So they got my money and the other person's money for the same seat. I wanted both seats and paid for both seats. It is theft and should not be allowed. The flight attendant was extremely rude and dismissive. It is a poor practice. You could have at least asked first before rebooking the seat. At least have offered compensation or something. I probably would have said yes Anyway. It's the principle of the process being wrong to the consumer which only benefits the corporation.

Pros: Once again, no problems occurred on this flight. I was just glad that I was on my way back home.
Cons: I arrived at 4:58 AM and there was no coffee shop in the terminal 7 arrival area. I had to walk all the way to Delta airlines terminal 5 just to buy a cup of coffee. What. A. Shame.

Pros: The return flightf we had our be on from S,an Francisco to Atlanta , we had only 20 minutes to make it to the boarding gate. We were tired and didn't have time to use the bathroom nor eat before boarding. This is because my flight was changed. I'm so upset with United.

Pros: Not a thing
Cons: The plane got almost 1/2 way to SFO before having to return to honolulu bc they didn't have enough fuel. We spent 5 hrs in the air over th pacific for nothing and wasted a while day of our life. No weather issues, no mechanical issues, just they didn't have enough fuel widen it turned out there were strong headwinds.

Cons: It would be nice to see a smile and enthusiasm from the attendants. Service? Waited almost two hours before my empty bottle was removed from my tray top. Asian airline attendants can teach UAL's a thing or two about the art of service.