Pros: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Cons: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Pros: "My seat"
Cons: "Time check in maybe earlier."
Pros: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Cons: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Pros: "Flight went well and was on time. 2nd best experience for economy seat."
Pros: "The crew amazing. Food was great"
Pros: "JAL flight crew were excellent and friendly"
Pros: "crew was professional, attentive and polite"
Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Pros: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Pros: "Good space between seats. Cleanest of the restroom. Nice crew service"
Pros: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"
Pros: "Space between the seats."
Cons: "Color of the seats."
Pros: "good flight"
Cons: "food is ok"
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Cons: "I wasn't able to pre-select my seat."
Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."
Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Pros: "Entertainment options were good"
Cons: "Food was mediocre and long waits for restroom"
Pros: "Good service and very clean plane."
Cons: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
Pros: "Comfortable and service was pleasant"
Cons: "Like all of it except lack of vegetarian option for food"
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Cons: "I thought the food was just so so. However, that's always a matter of personal taste."
Pros: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
Pros: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Pros: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Cons: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Pros: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Cons: "Food was not the worst but not so great"
Pros: "Polite service, comfortable flight, no delays"
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Pros: "Food was quite good."
Cons: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Everything worked as planned."
Pros: "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
Cons: "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
Pros: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Cons: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Cons: "The main entree was not very good."
Pros: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Cons: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Pros: "Love Jan service!!!"
Pros: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Cons: "I wish they flew all over the USA, American carriers should be ashamed"
Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Pros: "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
Cons: "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."
Pros: "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
Service excellence as always
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Services were excellent and given on time.
Pros: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Cons: "Plz improve the foods and entertainments"
Pros: "The crew was very good. Seat was comfortable."
Cons: "Running water in the bathroom."
Pros: "The aircraft was comfortable and the electronic amenities were decent and needs improvement"
Cons: "Free WiFi and Dancing boys"
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Cons: "Be more professional"
Pros: "Clean, modern planes, on time, good service amd team."
Cons: "If they bump me up to First or Business class.... :p"
Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Pros: "The crew was friendly."
Cons: "The food was horrible."
Cons: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Pros: "The Crew were professional, friendly and comforting. The A380 Business Class is the best way to fly. Smooth journey, very comfortable reclining beds with enough room to within the bed area to move around with adequate space. The Wine list was excellent with a great choice and variety."
Cons: "Nothing to do with the flight...but Qatar could have offered an airport hotel room to their Bus. Class passengers for the 9 hour delay....we did have the Lounge, but a shower, rest and comfort after another previous 5 hour 30 minutes flight from Athens 11.30am Start to 2.00am start from Doa."
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Pros: "Great crew and front desk"
Pros: "The crew was very friendly throughout the 7-hour flight."
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "They are the best"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Pros: "business cabin nearly empty. comfortable seats"
Cons: "Expensive WiFi"
Pros: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Cons: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pros: "They do their job well"
Cons: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Pros: "Great services"
Cons: "Boarding slow"
Pros: "The best airline I have ever flown."
Pros: "Good service, clean aircraft, friendly crew"
Cons: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "The Plane was good but not updated with new data"
Cons: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "attentive crew food was good"
Cons: "old entertainment options little space to move about"
Pros: "Smoothe landing"
Cons: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pros: "Helpful and frieendly"
Cons: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Cons: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Pros: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"
Pros: "Staff were friendly, food was good, and the plane was nice."
Cons: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "It was not a full flight. It was ok."
Cons: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Pros: "Comfortable wide seats, good service"
Pros: "First class was super comfortable!"
Cons: "If there was eggs with the breakfast"
Pros: "Quality, professional service, beautiful smiles."
Cons: "WiFi connection.."
Cons: "If I had gotten the seats I picked."
Cons: "Easier access to entertainment"
Pros: "Nice new plane"
Cons: "No free entertainment even once you downloaded the app and food options would have been a nice touch"
Pros: "Easy flight out of Oakland. Lucky the flight wasn’t full so had plenty of room for carryon. Landed at gate close to baggage claim area so that was plus too."
Cons: "Entertainment options - didn’t download app because of bad reviews and didn’t want to watch old movies or pay for recent ones. Got a little bored mid way through. Would download movies for Netflix next time."
Pros: "The crew was great. Super apologetic for the terrible delay"
Cons: "Flight was delayed 5 hours and 2 of those hours we spent on the plane before they deplaned us because they couldn't hold us any longer. One day of my 4 day vacation was completely ruined"
Pros: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Cons: "I booked 6 months in advance to ensure a lower price, 2 days before the flight, the prices were 50% what I paid for them and priceline refused to give a price adjustment because it was more than 24 hours since I booked the flight. Hawaiian air refused to give any additional accommodations, priceline refused any additional accommodations and I am still upset."
Pros: "I liked how friendly the staff was, and how each seat had a USB port for charging devices, and the phone holders for watching things."
Cons: "How tight and uncomfortable the seats were, and how the circulation within the plane made me smell everyone and everything."
Pros: "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
Pros: "The staff has very kind and helpful. They provided a small meal and complimentary drinks."
Cons: "No entertainment. They have TVs set up, so the ability is thee. On a 5 1/2 hr flight, they should provide a movie etc."
Pros: "Pleasant crew, okay food, seats comfortable and enough room for luggage."
Cons: "No entertainment"
Pros: "Very attentive staff, great flight!"
Pros: "Left on time arrived a little late because weather. It was windy"
Pros: "Comfort seating"
Cons: "Plane left late and arrived late 7"
Pros: "It was nice to get a small meal on the 6hour flight as well as a complimentary drink for all"
Cons: "This was by far one of the oldest planes I have been on in several years. Gawain is known for their entertainment, but this planes had only shared screens and our radio/sound was not working including the lights and call buttons. Upon reporting this to a flight attendant, I was told they would return to work on it, but it wasn't until I reported it again that another attendant worked with us to (unsuccessfully) attempt to restart the system. In the end we just had no entertainment for the flight."
Pros: "Lousy food, why bother. Nice that they gave us a drink before we landed."
Cons: "Too narrow seats. On a5 hr flight it felt so uncomfortable"
Pros: "The crew was friendly and helpful."
Pros: "Loved the ease of boarding, the flight was on time, the crew were friendly and accommodating, the food was good and i was not as nervous as usual because the atmosphere was calm and welcoming."
Cons: "i spent money to upgrade our seating. The upgrade was supposed to include an entertainment package, that never materialized. We entertained ourselves but it was disappointing."
Pros: "The seats were comfortable and the staff was friendly f"
Pros: "very spacious legroom Friendly crew"
Cons: "Wished entertainment system was free like other airlines."
Pros: "Crew were nice. Big plane with lots of overhead storage was helpful."
Cons: "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
Cons: "The most uncomfortable seats EVER! REALLY BAD!"
Pros: "Small in flight meal. So convenient and yummy"
Pros: "The service was great. The attendants were very polite and attentive."
Cons: "The free movie selection was not what I expected."
Pros: "Hawaiian airline food is good"
Cons: "The airport and airline generally is very uncomfortable and there are no Hawaiian airlines hosts or hostesses to help out."
Pros: "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
Cons: "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
Pros: "Very friendly, fed us nice breakfast and snack later. Weee always offering water very nice of a flight. The free rum punch was a nice touch. Seats reclined nicely and ple t leg roomin coach"
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Pros: "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
Cons: "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
Cons: "Once we got to the airport we lost all assigned seating. Not good."
Pros: "Loved stepping into the cabin with Hawwain music playing on the entertainment system. Crew was super nice. Seats were comfortable even in economy class."
Cons: "Paltry complimentary selections on entertainment system. Should offer free TV/movies in addition to premium. And when you did slide you're card for a premium movie, the first thing I saw was an advertisement!"
Pros: "I loved the hospitality of the crew!! Very pleasant."
Cons: "The food was very cheap and processed. Like they didn't care what was served. No options for anything healthy"
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Cons: "Flight delayed for 17 hours"
Pros: "A great lunch was provided. Very reasonable upgrade for 6 inches of extra leg room Early departure"
Pros: "Staff was very nice. plane was clean. We left on time."
Cons: "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
Cons: "We boarded a hot plane. The A/C was turned on then we smelled kerosene. We de-boarded and sat - the gate crew were fine but really didn't know what was going on. After repeated erroneous emails from HAL, the flight was actually scrubbed until HAL could get a crew and plane from Honolulu. The emails actually gave us new departure times that had already passed!) Thanks to some terrific work by the HAL gate crew, we were able to get seats on an Alaska flight. Five hours later than our original schedule but much better than our HAL schedule which finally left 7+ hours after schedule."
Pros: "Everyone was very friendly. The offered food, drinks and entertainment without charging as an extra."
Pros: "The flight agreements were very friendly and attentive."
Cons: "Nothing, it was a perfect flight."
Cons: "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
Pros: "Hot breakfast sandwich Dresses/ uniform of the staff Interesting commentary on airline safety"
Cons: "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
Pros: "Friendly service x"
Cons: "There were no blankets supplied so I would have packed one. Seats are uncomfortable Otherwise all was good"
Pros: "staff were great and friendly and helpful"
Cons: "not a big deal but 2 things: 1) plane was a bit dirty in between the seats. 2) we also were in the terminal but getting food when we heard our names on the overhead pager saying they were going to close the gate in 5 minutes and if we didn't get on we'd be left behind. That was 30 minutes before take off that they were going to close the gate. We rushed over and ended up boarding and then waiting on the plane forever. not sure whey they need to get everyone on so early. I guess i'm used to flying southwest airlines where they let people run up 5 minutes before they close the gates."
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
The food was cold mmm. It is better than not getting anything to eat. The flight crew was very pleasant and friendly. Always serving. I am a big Delta fan. This time American crew was granted at.
I made a check in at the gate due to taking a connection flight bougth separatedly. The lady in the front desk was very rude, she asked me to fill in my info in the Verifly app, otherwise she couldnt check me in. I was in a rush dowloading the app, once I downloaded this one didnt work...it didnt let me select any option or to write any info. I asked her if she can help me and she told me she couldnt, it is Verifly or I would loose my flight At the end another lady from the airline told her this was nos necessary, and show her how to do it. But all the time they were very unkind, as if they were giving me the flight with no cost........
Pros: "comfortable first class seat"
Cons: "There was no wifi. No entertainment, no ability to work."
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Pros: "Flight was comfortable and crew was very helpful!"
Cons: "Be on time!"
Cons: "We stayed one hour in the plane without any reason"
Cons: "Typical tight seating, aircraft showing age."
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Pros: "Overhead bins were newly done with plenty of space since carryon can be placed vertical on side. Decide holder built into the seat was very nice."
Pros: "The meals on Japan Airlines (JAL) were delicious!"
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Pros: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Cons: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Pros: "Everyone was pleasant and helpful, food was good and plentiful."
Cons: "Six-hour flight. Seemed like a new plane, but no electrical or USB outlets. And considering there were no seat-back entertainment units, we had to use our phones, which ran out of power midway through the flight ... and again, no way to charge. Why not use this plane for short routes and use the better equipment for long flights between big hubs like this one was?"
Pros: "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"
Pros: "Efficient flight with friendly staff."
Cons: "Late departure. Sat on tarmac for 20 minutes"
Cons: "So little space between seats. Barely no legroom at all. I’m 5’ 5” and still found it tight. Feel bad for all tall or big ppl."
Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."
Pros: "great flight! THank You"
Pros: "Quiet clean bathroom good layover time"
Pros: "The food was great! The entertainment was great! I had enough space!"
Cons: "Antiquated entertainment system. Lack of a/c power outlets at each seat."
Cons: "Food was mediocre, portions were extremely small, breakfast seriously they should stop serving that muffin with yogurt."
Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."
Pros: "Staff was fantastic. I was travelling with my 83 yr old mother and the counter staff couldn't have been more helpful. Very compassionate which was much appreciated. Really made a tough job much easier. I wish I had thought to get all their names. They made the trip...though others throughout the trip were just fantastic--including especially the wheelchair attendants."
Pros: "I like quick flight,"
Cons: "The delay but hey that's how it goes."
Cons: "Because our first flight was delayed so much, we missed our connecting flight and our rebooked connecting flight (made while on the phone while waiting for several hours on the tarmac) and didn't make it to our final destination until the morning of 6/23 (first flight was 6/21 and was supposed to arrive morning of 6/22). Spent the night in JFK."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Pros: "Great flight, Fantastic landing in Charlotte. l was pleased with everything on flight home."
Cons: "My 11am flight had engine problems, so at 1pm they asked if anyone wanted to leave and take the 2pm flight to Charlotte. About 30 people said yes, as I did too. After running across Heathrow to make flight, we got on plane and Waited....seems after running a Mile across the airport, they Decided to HOLD the Flight and have everyone from 11am flight take the 2pm flight to Charlotte. All the baggage had to be taken from 11am flight and brought to 2pm flight. Delay for take off was almost 2 HOURS!!! Instead of arriving in Charlotte at 3pm, we were Leaving at that time!!! Didn't get to Charlotte until almost 9pm. NO ONE on Flight from 11am was Happy about this."
Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
Pros: "Good service in 1st class."
Pros: "Slept very well in business. Great crew!"
Pros: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Pros: "Plane full, like traveling in a cattle car, jammed in, My minimal contact with flight crew was fine, flying these days on any airline in coach is the same, American neither the worst or the best, in flight movie was the trolls, horrible movie"
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Pros: "The free mivies, the leg room was good also"
Cons: "Flight left late and yge long wait for the baggage. Too long!"
Cons: "Despite arriving more than an hour ahead of time, I had to wait in a long line to get to the ticket counter and by the time I got there the assistant refused to check my bag. I then had the choice of catching another flight standby, possibly not even arriving on the same day, or changing my ticket for an obscene amount of money. I hope to never deal with AA again."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "There were free movies and screen for each seat. It seemed like a new plane. Thank you"
Cons: "The flight was delayed about an hour."
Pros: "The food"
Cons: "Crew and the fact that they lost my bag"
Pros: "every flight was on time and left promptly. hostesses were courteous and helpful"
Cons: "The people were rude, the food was mediocre."
Pros: "Boarding was quick (once started)"
Cons: "I flew from DC to Austin, through Chicago. Flight was late leaving DC, was late leaving Chicago (mad had a gate change that wasn't announced), and when we go to Austin had to sit in the runway for 20 minutes due to someone else at the gate. I don't know if this was all AA's fault, or just bad luck."