Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Hong Kong
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Scores according to KAYAK customer reviews
Pros: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Cons: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
Pros: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Cons: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Pros: "Typical flight and all went well."
Pros: "The crew was great and entering and exiting the plane was quick."
Cons: "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
Pros: "Crew was very polite. Great food and service."
Pros: "very good"
Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."
Cons: "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
Pros: "JAL flights to LAX are always great. Good food too."
Pros: "Nice seats. Ample leg room."
Cons: "Almost missed my flight - they could not locate me as a ticketed passenger"
Pros: "Seats, movies, comfort"
Cons: "No vegetarian options"
Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Pros: "Premium economy is more worth that the price"
Pros: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Cons: "No entertainment. Still a long flight for kids."
Pros: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Pros: "Everything was excellent no complaints"
Pros: "good flight"
Cons: "food is ok"
Pros: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Cons: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Pros: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"
Pros: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Cons: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Pros: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Pros: "Quick local Flight. Left and arrived on time."
Pros: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Pros: "Can use wifi with free"
Pros: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Cons: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Pros: "everything was perfect!!"
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "service is great!"
Pros: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."
Pros: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
Cons: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
Cons: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Pros: "Great flight attendants"
Cons: "Japanese food not great"
Cons: "My seat was not comfortable and it was uncomfortably warm."
Pros: "The food was good, which I didn't expect. The crew was kind."
Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Pros: "Good solid flight on a relatively comfortable plane"
Cons: "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."
Pros: "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
Cons: "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."
Pros: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Pros: "Customer service was awesome and the food was good"
Cons: "Food and entertainment"
Pros: "The crew were good and very pleasant."
Cons: "The food was pretty gross. I don't know how you can pass that for food."
Cons: "Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience."
Pros: "Korean Air is the best. Hands down."
Cons: "Movie selection was poor."
Cons: "Great service on Korean Air as always."
Pros: "Price, leg room, three choices of meal, excellent transit lounge at incheon airpirt"
Cons: "Wider range of films"
Pros: "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
Cons: "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
Cons: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
Pros: "Clean, kind cabin crew & nice meals"
Cons: "No, all good"
Pros: "Nice bathhroom size"
Cons: "I dont like the 2x seating in business, seats are not up to what they should be, i was glad it was a short flight"
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Pros: "Service and food was good."
Pros: "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
Cons: "Very limited movie/entertainment selection."
Pros: "Everything except switching flights in Seoul."
Cons: "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
Pros: "Friendly crew, good movie selection, USB port."
Pros: "Staff was very warm and accommodating. Flight was smooth"
Cons: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Pros: "The service is great. The food good. The seats are standard sleeper seats, so also good."
Cons: "the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine."
Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"
Pros: "The staff was friendly and helpful"
Cons: "There wasnt anything that i didnt like"
Pros: "Korea Airlines is the best!"
Pros: "Crew team assist us from the moment we landed in Bangkok and help us to our connecting flight. it was an amazing job."
Pros: "Service was not bad, was clean and polite crew."
Cons: "My ticket did not have the boarding gate number and information send me to the wrong gate and I missed my flight, I had to wait for another 10 hours for the next flight and I was told that I must pay $120, after long negociation, staff waived the fees but I had to wait for more than 10 hours at airport and missing my flight and everything connected to it."
Pros: "They are family oriented."
Cons: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Pros: "This was my first experience. It was great. Kindly staff. Service also good. I think it is good."
Pros: "First class on flights under 6 hours are short changed, not worth it."
Cons: "Chicken satay was gross"
Pros: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Pros: "Light flight, extra space."
Cons: "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
Pros: "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
Cons: "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
Pros: "All of the people from Korean Air that I spoke with were very considerate and helpful."
Cons: "No legitimate complaints."
Pros: "All was good"
Pros: "We were thrilled to be upgraded to business class for this long flight. Korean Air does it up proper., and I managed 5 hours of sleep en route. The food and cabin crew were excellent. It was tough to return to the economy class for our onward flight."
Pros: "I paid a fair price and got very good service. Seeing there were only middle seats available, the person at the check-in counter gave me the option of an exit row seat with lots of leg room. Slippers, toothbrush, blankets and pillows for everyone, nice meals with Korean and Western options. Wine with dinner. Two checked bag allowance included for American bound flights. The service held up to its reputation as excellent, and the flight attendants are friendly and helpful."
Cons: "The plane only had two bathrooms for the entire economy class. The in-flight movie selection was terrible (although everyone on the plane had their own screen)"
Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Cons: "Nothing GOOOOOD!!!!!!!!!!!!"
Pros: "the food"
Cons: "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
Pros: "the food, the snacks, the special amenities for pregnant passenger, the transit airport"
Cons: "more entertainment channel options pleaseeee, it was kinda bouncy during the landing im not sure if it was because of the wind but its summer time.."
Pros: "the stewardess were nice food could have been a little bit better, but it was a snackish lunch anyways, so no complaints media on board were a good selection was almost late for boarding due to long lines and transportation, so the crew was super nice and let me rush in. did avoid the traffic getting in, which was nice"
Cons: "major turbulence right before landing, made the airplane shake and dip like a roller coaster. i usually am okay with turbulence, but the winds were strong that day"
Pros: "Watched a great movie "spotlight" on board"
Cons: "Flight was delayed a little"
Pros: "The beautiful and friendly air syewardess."
Cons: "Not comfortable sitting on the cramped seat."
Pros: "Other than the cramp seat on the a330 from incheon to bangkok, the rest of the flights experience were excellent. From the check in desk to cabin crews and the staffs at incheon were amazing. I dont know how some carrier get away with such an inferior customer service! Kudos to the Korean Air!"
Cons: "The food choice is good as long as you stick to the korean menu. It would be good to have a light menu such as congie or rice poridge for a meal. As certain type of meal can be very unkind to stomach on a long flight."
Pros: "Food was great! Staff was courteous. Flight was on time:)"
Pros: "The crew was very respectful and nice"
Cons: "More movie selections"
Cons: "I'm a tall guy so I didn't have enough leg room to lay down"
Pros: "Good food, friendly staff, great service"
Cons: "The seats could be bigger"
Pros: "Overall korean airline is awesome."
Cons: "Should have better selection of food"
Pros: "Courteous and attentive service. Generous with extras (e.g. wine, meals). The entertainment options (movies, TV, music) made the 13 hour flight pass quickly. I was even able to catch a few hours' of sleep thanks to the ample leg room and a seat that reclines more than 15 degrees. Finally, the fellow passengers (mostly Korean) were quiet and polite, which made the flight all the more delightful. This is definitely my goto choice for trips to Southeast Asia."
Cons: "since it is the overnight flight, everyone was so tired but still serve food....... for the poeple who was sleeping, the smell was unpleasant."
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Pros: "Food was good and crew"
Cons: "Old aircraft from Doha to Dhaka."
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "The crew was amazing."
Cons: "The customer service from Qatar Airways. No one communicates and it was very frustrating to deal with."
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "Friendly crew"
Cons: "No alcohol served"
Cons: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"
Pros: "Crew was OK."
Cons: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Cons: "I wish to have little more room on seat for long flight."
Pros: "Crew were helpful"
Cons: "Luggage didn't make it onto flight, from transfer flight"
Pros: "crew amazing,"
Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Pros: "The crew was very friendly throughout the 7-hour flight."
Cons: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Pros: "Ended up with 3 seats to myself at night."
Cons: "Entertainment touch screen difficult to operate. Screen had a blue vertical hue in middle of screen, seat 28H"
Pros: "Very comfortable flight with excellent service."
Pros: "Nothing about American Airlines Never ever to travel with it again"
Cons: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"
Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Pros: "Every thing is good in Qatar airways"
Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "service, food and cleanness"
Pros: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Pros: "Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries."
Cons: "No complaints."
Cons: "Entertainment and food timings are odd."
Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"
Pros: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Cons: "seats are a bit tight"
Cons: "Seats and legroom too small"
Pros: "I am taking Qatar on all international travels when possible."
Pros: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"
Pros: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Cons: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."
Pros: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Cons: "The shape of the seats was not optimal for my height/size."
Pros: "Let's just say there was nothing I didn't like"
Cons: "I have no comment"
Cons: "the flight was canceled."
Cons: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."
Cons: "No entertainment"
Cons: "asian vegetable meal was uninspired"
Pros: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Pros: "Leg room in economy"
Cons: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Pros: "Pleasant crew"
Cons: "Crowded flight, late departure."
Pros: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Pros: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Pros: "Cabin crew courtesy."
Pros: "The service and staff was very good"
Cons: "I have nothing to complain about I think all the service was good"
Cons: "Steep decline in food quality"
Pros: "Great business class"
Cons: "Broke my luggage"
Pros: "Amazing seats and crew"
Pros: "generally good overall for a 14 hour long flight"
Cons: "legroom could always be better for me......but this was similar to most other airlines"
Pros: "Flight was half full, had the whole row to lie down and sleep in economy class, so had a really comfortable flight"
Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Pros: "On thiime.Good Meal. Professional flight crew."
Pros: "on time departures,kochi airport is great ,overall a nice trip"
Cons: "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."
Pros: "The ground staff in Chile. Quite organized and catered to the guests. seamless connection and baggage retrival"
Cons: "Ground staff in India gave me wrong info about baggage."
Pros: "Plane is good as usual"
Cons: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Pros: "Boarding was good"
Cons: "Peanuts !! Ban them please"
Cons: "It was too cold in the airplain"
Pros: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Cons: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Pros: "Like the cabin crew... comfortable seat in the business class"
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"
Pros: "Good everything"
Cons: "The business class section was very run down, old and dirty looking."
Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"
Cons: "I payed for emirates not fly Dubai which was low budget flight. They charged me for a coffee on the plane... not something I would expect after paying 1400 for my tickets. And no where did it say fly Dubai on my tickets, I would have gone with other alternatives if I knew like Turkish. So last time I use kayak and will not be recommending it as well. This a rating for my whole trip to kathmandu not just Dubai to Kathmandu."
Pros: "The flight was excellent, good service and excellent staff"
Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pros: "Entertainment and space were great. Lots of options."
Cons: "Crew seemed as tired as I did. The food could have been better for the price."
Pros: "Excellent service by staff.Food is superb. Overall happy experience."
Pros: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Cons: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
Pros: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Pros: "I liked the cleanliness of the plane, the crew was attentive and friendly"
Cons: "I wished they served more water more frequently. The conversation the flight attendants engaged in was distracting and was not conducive for the passengers who were trying to sleep"
Pros: "The service, the comfort,"
Pros: "Entertainment is good."
Cons: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Pros: "Overall, Emirates is an incredible flying experience, we just got unlucky on this turn. The food is quite incredible, the entertainment bar-none the best and the amenities makes you feel like you're in business class."
Cons: "The flight had an overall 3 hour delay and they completely lost our luggage upon returning from Europe and to a wedding. That's worst case scenario."
Pros: "Food was good"
Cons: "Boarding is complicated . They didn't allow cabin baggage and laptop bag together. Only 1 is allowed"
Pros: "Great entertainment options, decent food, comfy seats with a lot of legroom"
Cons: "Boarding was confusing"
Pros: "Cabin crew, very professional"
Pros: "Seating and hospitality"
Cons: "Calling to board.first class. Business. Rewards.. not calling the old people to board first.... my mom is 84 years old by the time she got to her seat row 45 she was exhausted... then we turned the light on she needed water for her medicine... we had to wait 45 minutes because the crew was to busy socializing"
Pros: "Very good it's the best. Ik"
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Cons: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
Pros: "Overall the flight was good and had no issues. The staff was professional and friendly."
Cons: "The food could be better."
Pros: "flight attendants, food, nighttime lights, seats, movies"
Cons: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Cons: "I was given boarding card at Karachi airport to go to terminal B at gate 29, and at eleventh hour informed that flight was scheduled at Teeminal A at gate 11. The ground staff was not supportive at all and screamed at me on part of their own error. It was an horrible experience and I might not take Emirates flight."
Cons: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
Pros: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Pros: "Very Friendly and smiley crew"
Cons: "Boarding announcement and system were unorganized"
Pros: "Service, food and entertainment"
Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."
Pros: "Crew couldn't have been friendlier!"
Pros: "Satisfactory in all respect"
Pros: "Good food,excellent service,good entertainment !!"
Pros: "I liked the cleanliness and entertainment in the flight."
Cons: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Cons: "Baggage handling was poor"
Pros: "Seat was not comfortable"
Cons: "It was perfect"
Pros: "They are amazing"
Cons: "They need to smile and respect the passengers"
Pros: "Very good"
Cons: "Very good"
Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
Pros: "Efficient, courteous and early arrival"
Pros: "Just fine.."
Cons: "Bathroom is clean, but could be better if more attention is being given."
Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Pros: "Everything, thank you. See you next time. The best airplane"
Pros: "Very efficient and courteous, a pleasure to fly with your airline."
Cons: "Don’t change anything!"
Pros: "Smooth boarding"
Cons: "Air hostess did not offer hot drinks"
Pros: "Good seat - request granted"
Pros: "Smooth, uneventful travel all was well."
Pros: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Pros: "very comfortable."
Cons: "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
Cons: "Row seat is tight"
Pros: "I liked the orange juice."
Cons: "There were no interesting movies. There was no internet connection"
Cons: "Ordered a vegetarian meal that was never delivered."
Cons: "Broke my luggage"
Pros: "Whole experience was very good"
Pros: "hospitality is very good.comfortable journey."
Cons: "I had a cumulative 10 hours of delays on this trip and missed important appointments because of this"
Cons: "The child sitting behind me keeps kicking my seat and never stops making all kinds of noise, that really sucks! One attendant (I believe she is from Hong Kong because she once emphasized that she does not understand Mandarin and she only speaks Cantonese and English) she had different faces and attitudes towards foreigners, people who are Hong Kong citizens and people who are from the Mainland China, which made me and my friends really uncomfortable..."
Cons: "More than two hours delay"
Pros: "Went up and down as planned."
Cons: "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."
Pros: "Landed on time"
Cons: "Boarded with delay"
Pros: "seating was very good and confortable, nothing to complain about"
Cons: "The blankets and pillows were dirty and worn out. The plane was the same."
Pros: "The snack was so good"
Cons: "Water and soft drink didn't serve very often"
Pros: "Staff was attentive and pleasant."
Pros: "Reboot shut my system down for a bit. Rebooting restored ok"
Pros: "Overall experience is good"
Pros: "Belle and Rainbow were great hostesses"
Cons: "Too rigid on the weight of hand carry luggages. 7kg (including the case/bag) is less than other airlines."
Pros: "Clean and comfortable"
Cons: "Very cold inside plane I catch cold"
Cons: "seat room small and uncomfy"
Cons: "My seat was broken. It would recline and reset without me pressing the button"
Pros: "It didn't crash"
Pros: "It was very worm...I told the 3 times...and it did not make a difference."
Cons: "They should have ac vents like most other airlines."
Pros: "Good,but no toothpaste & toothbrush like Asiana"
Pros: "Cathay is an airline I trust and feel confident in the respect I am accorded. I have never, over many years and flights, experienced any unacceptable negatives."
Cons: "I understand the airline passenger industry is trying to fit in as many passengers as possible; with preference for the 'money-making' bookings. But the reduction of seat space is very uncomfortable for my 6'2" frame."
Cons: "Our plane was late leaving Shanghai so we missed our connection to Hyd. Then it was routed to nearby airport for refeuling. Once in Hong Kong we were assigned a hotel but it took 2 hours in a Taxi line then an hour to the hotel. I wad so tired i could only sleep at the hotel while resting to return to the airport the next day!"
Cons: "Delayed 3 hours in tarmac"
Airlines flying from Ohio to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Hong Kong
Masks required on board, masks provided on flights from Ohio to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from Ohio to Hong Kong
Testing for antibodies, testing for symptoms for flights from Ohio to Hong Kong
Waiving of change fees. Search flexible flights from Ohio to Hong Kong