Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Luxembourg
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Scores according to KAYAK customer reviews
Pros: "the crew were so nice"
Cons: "not enough room between seats"
Pros: "The entertainment was good"
Cons: "The food on the 2nd flight was bad"
Pros: "Food was good and plentiful."
Cons: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Cons: "None hate the experience"
Pros: "Crew was great. Phenomenal even."
Cons: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Cons: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Pros: "Seating was good. Crew was good"
Cons: "Food could be better"
Pros: "The food was great and the other flight attendants were kind and understanding."
Cons: "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."
Pros: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Cons: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Cons: "Seats too close when leaning back"
Pros: "Bombardier C Series. Most leg room and comfort of any plane"
Pros: "Loved the crew from Zurich to sf. Amazing service"
Pros: "It was fine - overall pleasant/nothing."
Cons: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."
Cons: "service was least friendly at this part of my flight"
Pros: "Service god"
Cons: "Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice"
Pros: "The crew were personable and the chocolate that was offered near the end of the flight was a nice touch."
Cons: "Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one."
Pros: "Great customer service, the crew was professional and courteous."
Pros: "787 is an excellent plane and I could sleep a little"
Cons: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"
Cons: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Pros: "The buttered pretzel was nice, and different."
Cons: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Pros: "Loved the warm and very delicious quiche, thank you!"
Pros: "Ease of check in and ease of boarding. The non-stop flight was at an excellent price"
Cons: "Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory."
Pros: "Everyone was so nice!"
Cons: "There was nothing I didn’t like."
Pros: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Cons: "TV was a bit small"
Pros: "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Cons: "Nothing, really!"
Pros: "I had a wonderful experience the whole way through."
Cons: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
Pros: "Never made connection so now 1 day late."
Pros: "Courteous Staff Excellent Service and enough concern for the guests."
Pros: "Swiss service relayable"
Cons: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Pros: "It was a fast flight. Less people on the plain."
Cons: "I did not like that I was in a Swiss airport for more then 13 hrs and the company did not offer me a hotel for the night. Two I did not like that at the airport in zerik they don't take coins."
Cons: "The space for each seat was much too small, especially for the long uncomfortable flight. Seats also uncomfortable to sit on."
Pros: "The food"
Cons: "There was one flight attendant that was rude. The reat were very nice."
Pros: "We received an upgrade to business class. The entire experience was excellent."
Cons: "The flight was delayed in taking off, and our gate wasn't available when we landed so we had to wait again, ultimately adding approximately 1.5 hours to the trip."
Pros: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Cons: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Pros: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Cons: "The flight was an hour late, causing us to miss our connecting flight."
Cons: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Pros: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Pros: "Boarding was on time."
Cons: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Pros: "Attention to details from flight attendants"
Cons: "The food was not to my liking except for the crackers, ice cream and water!!"
Pros: "the entertainment selection was above an beyond."
Cons: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"
Pros: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Cons: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"
Pros: "Everything except the earphones was great"
Cons: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Pros: "Comfy seats. Friendly staff. Lots of food and beverage options"
Cons: "The length of the flight. But I don't know how to make it shorter"
Cons: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."
Cons: "Should be clear whether meals contain nuts."
Pros: "The crew was excellent."
Cons: "The seats are too close to each other. \"
Cons: "Food in TK used to be great... not anymore!"
Pros: "It was fine!"
Cons: "No problems there... Everything was fairly well organized..."
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"
Pros: "Good entertainment, movies ,etc... Helpful crew"
Cons: "Very long lines and delayed boarding"
Pros: "The friendly people and the ease of flying alone so far away."
Cons: "They lost my baggage and everything I had was in that bag!"
Cons: "Narrow space between seats"
Pros: "The food in Economy was some of the best I've ever had and the crew was very friendly."
Pros: "Long time n not in time Food is not enough quality n quantity for health"
Cons: "Must change catering n in time , Staff working in the airport is not pro enough"
Cons: "Every flight is late boarding and taking off, connections are too close together and the set up of Istanbul's airport is nonsense. If you don't miss your connection it's because you ran and the flight took off late. Boarding is rushed because they started late"
Pros: "the flight attendants were more present and even spoke English."
Pros: "Down to Level G to check in, worked out OK. Security was good and easy. Left on time, important! Bags checked straight through to SFO"
Pros: "Polite crew, comfortable enough"
Cons: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Cons: "Late flight While in transit. They wouldn't pay for my meal in Istanbul because my overlay was 3 hrs"
Pros: "Entertainment , food, personal,"
Pros: "AMAZING AIRLINE. Anyone traveling to this part of the world, fly Turkish!! Best international flight I have ever taken."
Cons: "I liked everything besides not getting a wheelchair."
Pros: "Every thing about the flight but the"
Cons: "The Customer Service at the Istanbul air port is the WORSE service I have ever seen in the entire world, in fact you can not call it customer service, these people duel on older people that depend on their services and they treat them like garbage. I have always like Turkish Airlines but now I will try to go with any other Airline because of that problem, all their flight are routed true Istanbul and I do not want to risk being stacked there again!!!!!"
Pros: "Everything is Fantastic"
Cons: "The broke my baggage. I have been flying a lot lately and never had any issues until I flew with Turkish Airlines. They are incredibly unorganized, late, gave headphones just so I could watch a map since nothing else was being played for some reason, etc. I won't be flying them again."
Pros: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Cons: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
Pros: "Great entertainment systems"
Cons: "Leg room was especially tight."
Pros: "Food was fine"
Cons: "Plane left late."
Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
Pros: "Fantastic food and service"
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "Service was amazing"
Pros: "Operativity, cleaning, food,"
Pros: "Entertainment was very nice."
Cons: "Bath room was not clean during the flight. Flight attendants can be nicer."
Pros: "I liked the movie options and the fact that we were given blankets and pillows."
Cons: "I was told in Vienna that I would be allowed to carry my Kindle onto my flight from Istanbul to the USA. I was not able to and had to wait in a very long line both in Istanbul and in the US. I understand the change in regulations, but it is important that all employees of Turkish airlines are aware of the change. We also waited one hour on the runway in Istanbul. Additionally, there was a small section of the plane which received food roughly an hour later than the rest of the plane. I was on this section, and was uncomfortably hungry by the time I received food."
Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Cons: "Too bad there's no entertainment options, or even wifi, on these relatively short flights."
Pros: "Good entertainment, food was satisfactory (as much as can be expected in economy class)."
Cons: "Boarding was significantly delayed (because of the laptop ban search). Seats were more narrow than usual economy. Service was very slow since they only used one attendant per cart (instead of one in the front and one in the back)."
Pros: "The lounge was great"
Cons: "They lost my bag for 4 days while i had a 7 hour stop over meaning they had sufficient time to arrange for it."
Pros: "Crew demeanor Cleanliness of the cabin Boarding process"
Cons: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Cons: "Some of my electronics, clothing, and personal belongings were stolen from my luggage"
Cons: "They cancelled my flight days before leaving the country or origin, leaving me incredibly inconvenienced."
Pros: "This was the return flight I skipped base on the horrible customer service I received on the first leg of the flight."
Cons: "The bording process, the customer service and attention."
Cons: "Delay in receiving luggage ,"
Pros: "AS AN AIRLINE IWILL NEVER FLY AGAIN BECAUSE INSTEAD OF 5.5 HRS FROM STW TO ATH MY TRIP LASTED 14.5 HRS.THE CREW ON BOTH AIR PLANES EXCELLENT"
Pros: "everything was good and don rhith"
Cons: "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
Pros: "I liked the food and the vegetarian options. Also the the movies were updated and it had a lot to choose from"
Pros: "great food, good selection of movies, comfortable seats, quick and efficient boarding, clean, nice staff."
Cons: "it was a bit older than other planes I have had with turkish air."
Pros: "awesome services and food"
Cons: "food services time"
Pros: "The extra security measure at IST gave us peace of mind given the travel warning the US had used involving Turkey. Second, the quality and quantity of food was fantastic and more than we've ever experienced in any airline."
Cons: "There was a large group of young people who were disruptive the entire flight from Istanbul to Chicago. It did not appear that their adult chaperones were doing anything to control them, nor did we see the flight crew intervene."
Pros: "Nice food, movies to watch, direct flight on time, what else to ask for"
Pros: "Lots of nice little amenities (lip balm, sleep mask). Tons of movies to choose from."
Cons: "Seats were small, old and uncomfortable."
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "It's KLM. What else do you need to know."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Cons: "Everything was good"
Cons: "Flight got delayed 30 minutes"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Cons: "Delays, took my hand luggage into the hold,"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Cons: "Not enough leg room"
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "Good flights. Good prices."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "In flight food was enjoyable"
Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Cons: "seats on Jet air flight are very uncomfortable"
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Pros: "Overall, good flight"
Cons: "Short and sweet"
Pros: "Very friendly crew"
Cons: "In-flight system had some errors"
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Cons: "New variety of food"
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Cons: "Really hard to get boarding passes online"
Pros: "Crew was very friendly. Food was excellent"
Pros: "Entire trip was easy and comfortable."
Pros: "Everything was great"
Pros: "The cue lines per zone are a brilliant idea!"
Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Pros: "Crew was very nice and the food was excellent."
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Pros: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Cons: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Pros: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Cons: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Pros: "I like fly attendant who served us meal"
Cons: "I didn’t like that space between each seat is small"
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "Boarding for BUsiness class was fine. Seating was cramped."
Cons: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Cons: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Pros: "Speed, professionalism"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Pros: "Todo muy bien Volvería a viajar con ellos."
Cons: "My baggage was broken"
Pros: "On time departure and arrival"
Cons: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."
Pros: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Pros: "Crew was great"
Cons: "Not enough food"
Cons: "Too crowded"
Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."
Pros: "The plane is roomy and bright"
Pros: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Cons: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Pros: "Everything good more or less."
Cons: "Planes where not updated. I would like planes to be more up to date like other companies."
Pros: "should let first board passenger in rear rows and not everybody together."
Pros: "Nothing whatsoever"
Cons: "The "Czech Airlines" flight I purchased was actually an Air France flight number. When I arrived later than planned but still within good time, which was my fault, I reported to the Czech Airlines check-in (D2). This is very, very far from the Air France check-in (A2). No person and no sign was at Czech Airlines gate saying to go to Air France instead. By the time I determined what to do by talking ro the airport information booth and I walked to Air France instead of Czech Airlines (at CDG airport this is 5 minutes walking very fast speed on conveyor belts.. perhaps more than half a kilometer), I was past the boarding time limit, but the flight had not yet left. Then I could not print the boaring pass because of the time. When I asked an Air France employee for help, he simply said "you cannot board" and stood there smugly. He must feel great being a 25 year old who can turn people away from international flights at his own discretion to completely ruin their day especially when the plane is still on the ground. I have not even explained yet about the similarly awful experience I had when I booked the next flight (Czech Airlines at 09:45) for a much higher price (118 euro) and was not told that this Czech Airlines flight is "really" a Czech Airline flight. After paying much more to a Czech Airline person, nobody informed me to stay at the Czech Airlines area (2D) so I naturally went back to Air France since I had already had so much trouble. When I arrived there, of course, they tell me to go back to Czech Airlines and now I was again late. Thank God that I was able to confront a random trolley man who Kew where the Czech Airlines people were and try tried very hard to get me to the plane even though the boarding time was over. All in all, this was the worst travel experience of my life. I have now wasted 40 more minutes of my approximately 2.5 days in Prague to tell you this. I hope you consider it."
Cons: "Even a small coffee/tea service would be a nice addition."
Cons: "A great flight!!"
Pros: "Easy boarding."
Cons: "British Airways is the only airline I’ve flown that doesn’t off free water."
Cons: "Don’t approach"
Cons: "I did web check in last night. Despite several attempt, I was NOT able to receive email with my boarding pass until I arrive my house in Luxembourg. I was able to board the flight only because I saved pdf file after aforementioned attempt and sent to my email address manually."
Cons: "price and reliability"
Pros: "Great crew. Comfortable seats. Easy check-in and well trained staff. Super helpful."
Pros: "Boarding was quick and the food was quick, efficient and goo."
Cons: "Place the correct boarding time on the boarding pass. It would be nice to have more accuracy about boarding."
Pros: "Not much, except that I got to Nashville."
Cons: "I was told that boarding was about to stop, and that the doors would close any minute. As it turned out, this did not happen for at least 30 minutes. I was among the first on board, and really worried I'd miss the flight. The bathroom sink was out of order, no way to wash hands, a health hazard!"
Pros: "The seat was comfortable, and the crew was friendly"
Cons: "Seats to small"
Cons: "The entertainment system kept bugging out on me and would not work correctly."
Pros: "Everything was just perfect. Thank you very much!"
Pros: "Service Leg room could have been better"
Cons: "Nothing in particular"
Cons: "Flight was an hour late in boarding Plane was waasay to cold, even with a blanket i was freezing My TV screen and chair was disgusting My sons pillow had blood stains Flight attendant was rude Not enough movie selection"
Cons: "Luggage lost!!"
Pros: "Boarding was good, the crew were friendly and accommodating."
Cons: "In flight entertainment didn't work at all for the first hour, after that it was mediocre. It was so hot in the cabin that there was no way to sleep. No air vents to cool you off. The window covers were broke and some wouldn't close. They also rattled...very annoying."
Pros: "The A-380 is outstanding. Seats are good, even in economy. Entertainment system is great."
Cons: "It seems to me that boarding by Groups has not helped in the least bit, instead it has made things slower. It's bad enough that the charges and limitations on luggage have forced everyone to try to board with their suitcases... The group system just makes things worse. I recommend BA compares itself to Lufthansa, Swiss, Qatar, Thai, whatever, and avoid trying to match Easyjet and American Airlines on service levels. Oh, and there is no excuse for long delays and cancellations in the most important airport in Europe. At least not for a simple dusting of snow."
Pros: "Cabin Crew flight data punctuality"
Cons: "That I had to PAY for water to drink that was not tap water No room for my carry-on in overhead bins...took some arranging."
Pros: "The new boarding process (just one general call, rather than a bunch of zones) was simple, quiet, and efficient."
Cons: "The seats were very uncomfortable. There were small ridges on the left and right side - perhaps to compensate for the very shallow seat depth. But these made it hard to sit more on one side of the seat than the other, something you'd want to do if you were sat next to someone who took up a good deal of armrest area. Media screens had a good selection but were unresponsive and had poor picture quality."
Pros: "Boarding organized and on time"
Cons: "Plane was old, seat was narrow and uncomfortable. Food was very little for a 9 hour flight and entertainment system was also outdated."
Cons: "Luggage did not follow me. Still without."
Cons: "I️ almost lose the next flight because the previous flight was late"
Pros: "Flight to London was cancelled so I missed the flight and ba wouldn’t help me figure out what to do!"
Pros: "Very little."
Cons: "Awful (typically BA) configuration im Club World on a 787 - cramped, inadequate storage, just lacking essential comfort for a supposed premium class. Food: seriously, I've had better in student cafes. Just stop it BA - its like some kind of prison food. Entertainment: meh. Small selection of new release movies. Crew: with the exception of one - just one from a complement of 15 odd - of the crew, the rest were a surly, inhospitable miserable bunch. If you hate your job don't take it out on customers - especially in a service industry."
Pros: "The crew were very friendly, and the flight was smooth and on time."
Cons: "Boarding was a nightmare. There was not enough room for people to wait, no queuing in place nor priority boarding. We were in row 19 (so mid way through the plane) and by the time the refreshment trolley got to us a large majority of the food AND drink was sold out - seemed very strange!"
Pros: "LHR is ok for transit"
Cons: "BA ground staff threatening to take hand luggage off passengers as the flight was full. Very uncomfortable seats"
Pros: "Crew; very personable, answered questions, connection info."
Cons: "it was chilly and and no in-seat screens."
Cons: "I would think that for over $1,000 I should not have had to pay for food or drink!!!!!"
Pros: "Excellent staff Clean bathrooms"
Pros: "It was a smooth flight and comfortable"
Pros: "The flight attendants were helpful and attentive ."
Cons: "I'm still in New York airline canceled my vacation flight and still waiting for justfly .com this company is very unresponsive they haven't solved my problem jet I'm so upset"
Pros: "It was quick"
Cons: "Food options were bad"
Pros: "The crew was friendly, and the plane was clean."
Pros: "When crew members are cheerful and helpful. It makes all the difference about an experience. Flight crew was great."
Cons: "Seats have strip of velcro at the top of the head rest, and it catches hair."
Pros: "Very good experience, will travel with you again."
Cons: "I was sleeping during meal time and when I woke up an hour later they told me that my meal was now below the temperature that they're allowed to serve it because it's dangerous. so I got bread instead. It's ridiculous either they serve me half the meal still frozen and the other half too hot too touch or it's considered unsafe."
Pros: "Clean, not crowded, and the crew was friendly."
Cons: "In economy class food was only available for purchase, although it was dinner time. Boarding was a little late."
Pros: "The crew inside the plane was amazing"
Cons: "As soon as i got to the check in window i was informed my flight was delayed and I had planned everything to be on time and since my flight was one hour late it kind messed things up a little bit. It seems that british airlines had a delay on purpose just to have a full flight, i wanted to change seats im a skinny guy and i was seated between TWO BIG people my elbows had to be tucked in all the time"
Pros: "Crew was friendly"
Cons: "1) I was booked on the next available flight. This flight was delayed too. I was really exhausted, and tired of waiting. 2) The refreshment was only for purchase. I understand,that non of the domestic flights provide food but 1 nonalcoholic drink or water, and small pretzels or nuts are always offered free of charge, and additional refreshment is charged. Sad, this was not an option."
Pros: "Absolutely nothing"
Cons: "The lady at check in was the most rude customer service I have ever had. There was confusion with flights and I was trying to check in well before time and she said no it's too late and walked off. I then saw her later at 8:50 (my flight was at 9:25) I said excuse me that was my flight and she goes I'm busy trying to fuel and stormed off. The ladies at the airport tried to help me. So now I have to wait over night at the aiport for 17 hours because the check out lady wouldn't give me 1 minute to speak to her well before check in would've been closed because she was too busy in a hurry and extremely rude!"
Cons: "No food not even snacks were served"
Pros: "The crew was pleasant/friendly, but I'm not sure if one of the male flight attendants was extra friendly because the girl next to me was cute, I guess I got lucky and benefitted from that and got excellent service"
Cons: "There were no USB ports to charge my phone... the movie selection was average, and the entertainment system was a little old, the touch screen didn't work. Being from America, the drink can 150ml is TINY and I was always thirsty."
Cons: "Having to pay for a cup of coffee and water."
Pros: "What you expect on commuter hop, no problems."
Cons: "No complaints"
Cons: "late on two occasions first one 20 mins second and the n an hour. Not told why. Then boarding passes had to be reissued with different seats ..whole thing a shambles"
Pros: "Overall an excellent trip. Easy boarding/exit."
Cons: "Did not purchase food or entertainment."
Pros: "Prompt service"
Cons: "Tea was excellent on Chennai London flight but not that good between London and Chicago"
Airlines flying from Ohio to Luxembourg have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Luxembourg
Masks required on board, masks provided on flights from Ohio to Luxembourg
Social distancing seating
Middle seats unavailable to book on flights from Ohio to Luxembourg
Testing for antibodies, testing for symptoms for flights from Ohio to Luxembourg
Waiving of change fees. Search flexible flights from Ohio to Luxembourg