I had a seat that would not recline.
Flight randomly cancelled last minute.. my choices were to fly out/land really late in the evening, or choose a different layover a day later. Inconvenient.
Everything was great except the hour delay.
The boarding process was chaotic and haphazard. The unloading of the baggage was slow and frought with issues (frantic small women attendants trying to handle the oversized baggage and having jamming of the baggage belt).
Flight was cancelled by the airlines
Pros: "Seat size"
Cons: "Everything was just fine"
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Cons: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Pros: "Smooth flight"
Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."
Pros: "Great view of the mountains, EVERYTHING was one time and EARLY!! Staff was great and we had a smooth ride. wish all flights were this good. Even touchdown was amazing, like landing on glass. Compliments to the captain."
Pros: "Flight attendants were excellent!"
Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"
Pros: "As poltronas estavam OK."
Cons: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
Pros: "Generally everything went smoothly on this leg of my trip."
Pros: "Easy to board."
Cons: "Delayed due to weather."
Pros: "The flights were smooth, it was an easy process"
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Pros: "Courteous crew and smooth flight"
Cons: "Seats are too small in both width and knee room"
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Cons: "I'm sure it was an excellent flight. I don't know though because Delta didn't manage to get me on it."
Cons: "Guests with no overhead luggage should be able to exit first."
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "Very professionals"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "The crew was great and nice. Very professional and clearly made safety number one."
Cons: "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "30 min. early!"
Cons: "Only pretzels"
Pros: "Quick, clean"
Cons: "I was in the back seat"
Pros: "Very friendly flight crew."
Cons: "LaGuardia is always delayed...this time was only about 15 minutes."
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
So smooth and comfortable. Crew was professional and courteous.. We landed way ahead of schedule! A great quick flight! Thank you American Airlines!!
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"
Pros: "Crew professional and competent"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Pros: "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
Cons: "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Cons: "Flight could have been on time"
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Pros: "The crew was good"
Cons: "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
Pros: "First class is always comfortable"
Cons: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
Pros: "Flight attendant, David, was extremely professional and nice."
Pros: "IFE very good"
Cons: "No legroom"
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Cons: "No problems."
Pros: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
Pros: "I like the food."
Cons: "Japanese shows without eng subs."
Cons: "Flight path at the end had to many turns kinda made me sick"
Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
Cons: "Prices are high and changes are frequent on rates"
Pros: "Flight got cancelled"
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Pros: "It was fine. Nothing special, nothing wrong. On time."
Cons: "Lots of turbulence."
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "* on time * courteous staff"
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"
Pros: "Chargers in the back of the seat for devices Friendly staff Nice quality airplanes"
Cons: "Paid for WiFi, and it was very choppy and slow. Took over 3-4 min, and several refreshes to send/receive an email."
I wish there was a beverage service that was free of charge
Crew was professional. I liked the captain giving us occasional updates.
Everything was actually very good except for the fact that they delayed the flight 3 times for a total of 4 hours when the flight was supposed to be at 8:30pm. So that made for an extremely late landing (2.5 hour flight), and if we had the wrong rental car company, we would have missed our rental checkout time.
Everything went splendidly
I like the fact y’all get me to my destination on time.
awful service. not of kayak but of allegiant
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Cons: "They left on time with 46 pax and took over a 2 hour delay. Then my bag did not show up."
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "It was good quality for the price."
Pros: "I didn’t enjoy anything about this flight unfortunately it was my worst experience with an airline that I’ve ever had."
Cons: "I had checked my bag with was a personal bag and they said it fit inside the metal stand they had so when I proceeded to board another lady had told me I’d pay $50 or wouldn’t get on. She was very rude she let me friend with two bags go on without paying. I took four flights and never had this issue"
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Cons: "my Luggage did not make it to Reno."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Pros: "Overall very helpful and friendly crew, good flying e perience"
Cons: "Boarding is unorganized and takes extra time for everyone.....not exactly sure why it took so long. Don’t know if other airlines have better systems?"
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Cons: "15 minutes waiting for luggage—still none out."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "The staff is always helpful and flights are comfortable."
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Great flight!"
Cons: "Price, service"
Pros: "Very efficient service... for a first experience we were pretty impressed because your review overall were not that great. Good job."
Cons: "The airline nickel and dimes for everything."
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Cons: "7 hour delay. Giving us delays in increments so we couldn't make a decision to leave."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Cons: "Not to be helped, but was a bit bumpy."
Pros: "Good for Domestic travels"
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Cons: "My return flight was rescheduled for a day later."
Pros: "I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Cons: "Min. 40lbs when others are at 50lbs ..... even 2 free suitcases. I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Cons: "Having to pay for drinks. But, I didn't even not mind it that much. I'd much rather a cheaper flight"
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "Flight attendants were very kind."
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Cons: "The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars."
Pros: "Comfortable seating, good service, wide variety of entertainment options."
Cons: "I’m vegetarian and the food was horrendous and extremely limited."
Cons: "The flight was an hour and a half late getting to Cincinnati due to weather in Houston. We did make up some time in the air, however, when we got to Newark, we waited over 20 minutes to be towed to the gate! This level of service is simply unacceptable."
Pros: "The crews did a great job!"
Cons: "Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head."
Pros: "Great crew"
Cons: "Plane was over 2 hours late. It was tiny. Super claustrophobic."
Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
Pros: "It was a short flight"
Cons: "The persons sitting next to me"
Pros: "staff was fine"
Cons: "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
Pros: "We missed our connecting flight any had to spend the night in Washington at our expense."
Pros: "Great crew!"
Cons: "Not the airline’s fault. Bumpy ride."
Pros: "They put us in First Class which was a wonderful treat"
Cons: "The pretzels were awful"
Pros: "That the flight was a bit shorter than it was suppose to be."
Cons: "A bit uncomfortable, but no more than any other flight"
Pros: "Good progress info in-flight from cockpit"
Cons: "TSA lines at SFO Terminal 3 are a zoo, precheck included. United gates had no facilities available to plug in a charger. C'mon folks, it's 2017, one wall outlet with two kids sprawled on the carpet next to it isn't enough. The 'grab a snack' box had one crumpled cellophane package of peanut butter crackers. Yum."
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Pros: "Easy check in and boarding. Nice airports"
Cons: "small.seats. poor snacks"
Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
Cons: "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"
Pros: "Really fast and efficient boarding"
Cons: "The flight was really bumpy which I realize isn't anyone's fault but I couldn't wait till we landed...also they announced that as soon as we were at a certain altitude they would begin beverage service....which I was really looking forward too , and then ten minutes later they announced that they were cancelling beverage service."
Pros: "We arrived on time and I had no problems ."
Cons: "Everything was ok."
Pros: "On time"
Cons: "Layover in Newark was too long and Newark is not a good airport for layover"
Cons: "The Wi-Fi didn't work when I tried it on my computer."
Cons: "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
Pros: "Everything went smoothly and as planned."
Cons: "nothing to complain about on this flight."
Pros: "Access to entertainment online with the app was good. Good customer service. Nice memorable suit case tag gifts for the inaugural flight. Friendly staff."
Cons: "While boarding the plane, another passenger was sitting in our seat. When I asked to see her ticket she explained she didn't have a ticket and didn't need one? I'm a flight attendant!!! Very rudely. The attitude in some of the flight attendants is wrong !!! You work in customer service help find solutions don't create problems."
Pros: "Very comfortable and enjoyable good vibe not to loud"
Cons: "There wasn't anything I didn't like it was my first flight ever and it was good"
Pros: "It was on time and I had no problems whatsoever."
Pros: "All was good. Crew was nice to everyone."
Cons: "Two large people had carry on bags that did fit in the overhead. They kept trying different areas and delaying boarding for other passagers."
Pros: "Your crew was sympathetic to the dry air and happily provided extra water when I asked"
Cons: "Fellow next to me was having a hard time with the credit card use for direct tv."
Pros: "The crew on the plane were nice."
Cons: "You cancelled my flight when I was in chicago to cincinnati United did not offer me anything no hotel, money back nothing and I had to be somewhere very important I didn't have my thing because it was in my suitcase which i didn't get till sunday. Ended up renting a car and driving the rest of the way. Never offer anything to help me. Then United messed up my plane ticket on my way back home almost miss my flight."
Pros: "Only good thing was the flight was fast and on flight staff friendly."
Cons: "Flight to Denver was supposed to leave from Albuquerque at 9:55. Screen said flight was on time. No rep at desk and screen changes to Houston and only way we found out our flight was delayed because the plane was diverted to Durango is because another passenger called United. Finally at a quarter till 11am the screen at the gate changed back to Denver but still said 9:55am departure flight on time but united's website stated flight delayed till 11:55am. Upon return to Albuquerque from Denver bag was not on my flight so I had to hang out in Albuquerque although, I live an hour away because I have prescription meds in my checked bag I need to take 4 times daily. Would not fly United again"
Pros: "The crew was wonderful."
Cons: "The temperature on the plane was so cold that ice was falling on passengers throughout the flight from the vents. I chose coffee for my in-flight beverage to warm up, but the flight attendants did not have lids available to offer. As you can imagine, that didn't end well on a turbulent flight."
Pros: "Nice aircraft"
Cons: "Late out of ORD"
Pros: "On time both ways"
Pros: "The email updates on flight gates."
Pros: "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
Pros: "I liked the fact that it was a direct flight and the departure and arrival times were just perfect. I really liked the cookies they had. If I had wanted to use it, there was WiFi available."
Cons: "We took off late due to mechanical problems and I think the practice of allowing first class passengers to board first and then get in the way of other people trying to board later is inefficient."
Cons: "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
Cons: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
Pros: "Okay crew."
Cons: "Cramped, uncomfortable seating. Departure time and gate changes."
Cons: "Waiting In the airport 6hr waiting on a flight that takes and hour"
Pros: "We finally got to Chicago.... In one piece!"
Cons: "The delay, the plane changed so the seat assignments changed but we were not given new boarding passes, A MESS!"
Pros: "No problem flight"
Cons: "Announcements from cockpit inaudible"
Pros: "on time, clean plane, efficient crew."
Pros: "The smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Pros: "My first trip as a handicapped traveler. All airline staff made me feel comfortable and welcome."
Cons: "In the Denver airport one of the wheelchair pushers let me stranded. The airline staff came to my rescue and got me to the restrooms and down the ramp to the airplane to Albuquerque."
Cons: "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."
Pros: "The seat was more spacious than I expected and the flight was very comfortable as a result."
Pros: "Great first experience on Frontier"
Cons: "To know if water was free."
Cons: "Flight was delayed by traffic control in NYC. Instead of just informing passengers why the flight was delayed, they just ignored the passengers and made people queue"
Pros: "I liked that with the super short layover I didn't have to change planes. That made the trip less stressful."
Cons: "Same as above. It was the same plane."
Cons: "Uncomfortable seating,my neck and my back hurts"
Pros: "price was amazing! customer service did their job but with little-to-no empathy."
Cons: "the flight was delayed, which i knew about. then it’s was moved up, which i wasn’t informed about until i walked to the gate to find it empty."
Pros: "Nothing really after paying $45 and l have to pay another $45 to go back to Cincinnati"
Cons: "Too much luggage fee $45 is too much"
Pros: "The price of $30.00 made it happen . I would ride with the luggage for that deal again."
Cons: "I would have preferred a flight straight to RKS that was affordable . The 60 mph winds,ice and I 80 closures made it not so fun."
Pros: "Great crew, good announcements, quick retrieval of checked bag, smooth operation"
Cons: "Overpriced and mediocre food choices. Tight seats and little legroom. They charge for everything!"
Pros: "Plane was clean and looked fairly new. Seemed to be more leg room than usual"
Cons: "Can they give you a soda on a 3+ hour flight? Terrible to have to pay for a non-alcoholic drink"
Pros: "I like the non stop flight and the staff were very nice and smiled"
Cons: "The price of snacks and drink . And I had to pay for a carry on bag"
Pros: "The whole experience was simple and easy"
Cons: "Babies crying the whole trip"
Cons: "I didn't like the fact that my husband and I had to pay $13 each for a seat over and above the price of the ticket. I didn't like that you paid almost $3 for a cold drink or a package of snacks and also give a tip and on our return trip they came around twice $45 for one suitcase going and $35 coming back. You might say we had sticker shock Rosaleen"
Pros: "The flight attendants were very nice and comforting, as this was my first time ever flying and I was terrified."
Cons: "The boarding staff were rude! There was absolutely no form of entertainment. The seats were uncomfortable online said they recline for comfort however I couldn't find anywhere to get them to recline."
Cons: "Arrived on time time only to be told to wait in line as others who arrived late and after me were moved to front of check in line. Stuck on tarmac due to rain: 30 minutes so far. Crew on board was fine. True what others say about plane feeling old."
Cons: "I dont even know why you are sending me a survey of a flight i didnt even have... Plus, you didnt send me an email to let me know that the flight was canceled, i realizado that once i got to the airport... you should do something about it"
Pros: "It seemed that we were on schedule for departure."
Cons: "We pushed out from the gate and then had to return to the gate to pick up tardy passengers. Allowing them to board and then prepare to depart again took approximately 1 hour which is an inexcusable delay."
Pros: "We left on time and arrived safely."
Cons: "The flight was fine. Overall, the experience of flying on Frontier leaves me with a feeling of constantly being nicked and dimed. From charging for carry on bags to a fee for a drink during the flight, the seemingly initial lower fare price is not so."
Cons: "THE flight was late going and coming back and a took 1-1/2 hr to get the luggage and nobody to talk to and you have to pay for everything including your seat."
Pros: "Everything EVERYthing is a la carte. Carryon, can't pick seats but can pay for the privilege of an aisle or window seat. Only water included on flight and you have to ASK. They don't volunteer the info."
Pros: "I liked the ticket price"
Cons: "They don't take off or landing on time , they charge for curry on bag , they don't serve any soft drink for free even the flight was for 5 hours, chairs not comfortable and don't move or have good stand for drinks and no way to charge ur phone or you can say it's not a plan chairs"
Pros: "Cheap, direct flight."
Cons: "Seats seem smaller than normal, they have no padding, they don't recline. I always seem to get stuck in a middle seat and I'm a large man, maybe it's coincidence but I seem to get stuck between other large men. Can't beat the price though."
Cons: "Frontier charges you for every little thing, even your seat. No complimentary snacks. Seats are outdated, tray tables are tiny. We were also delayed over an hour because they had to convince 5+ people to switch to a later flight... They offered $600 towards future travel. I didn't take it because I never want to fly with them again."
Pros: "Boarding. Charging for baggage limits what passengers can carry making boarding and sitting quicker"
Cons: "oK with me to buy my own snack and pop. Can see that it may catch people by surprise as passengers not notified earlier that except for water have to purchase own snack."
Pros: "On time both directions, clean new planes."
Cons: "Slow line to tag bags, no faster line for people who already checked in. Narrow seats."
Cons: "We were on a new plane - seats were uncomfortable and still no wifi"
Cons: "The 8Pm flight got to the airport at 12:20 Am . We boarded the flight and departed Cincinnati at1245. Arrived in Orlando at1:40 am. I have to take a van to my home 50 miles from Orlando and got home at3;38am from a flight that was suspose to get me home much early. I don't think I will be flying Frontier Airlines again. Betty Overman"
Pros: "Amber ran my card twice, once for the discounted food and again for the full price. Overcharged $15.97! True price $9.97."
Cons: "Hyper over reactive crew on board."
Pros: "The crew was wonderful and did a fantastic job accommodating people's seat preferences. They were very courteous and hospitable!!!!"
Cons: "It seemed that every where a few could be charged, one was charged. Pay for your seat (not just an upgrade, your actual seat after paying for the flight), pay for any beverage or snack, pay for carry on (not a personal item). I absolutely should have looked up the extra fees before the day of the flight, it was just funny how the ticket seemed so cheap at booking only to find all of this out after booking."
Cons: "2 hour delay, with conflicting explanations. Unfriendly flight attendants, 45 min+ on the tarmac waiting to just pull to the gate. IT WAS AWFUL!!!!!!! I feel that frontier owes refunds to many!!"
Cons: "We boarded late, the seats don't recline, the crew was unprofessional in that they skipped entire rows in cart service and said "everyone must have been sleeping", and there was no entertainment, aside from the camaraderie with my fellow passengers in our disdain for Frontier Airlines."
Cons: "Too many hidden fees. Initial fare price looked good but not after you add up all the additional fees."
Cons: "Having to pay for drinks"
Pros: "The crew all were friendly; they greeted you when you boarded and when you exited. The pilot informed you when you he had been given the ok to land. The weather in Cincinnati."
Cons: "Waited 45 minutes for bags to be unloaded from the plane! may have been an LAX issue and not frontier, but it looked like all the other baggage carousels filled and emptied three times to the one for Frontier!"
Pros: "smooth flight."
Cons: "checked bags not available in timely manner $40. charge for 1 checked bag seemed excessive"
Pros: "The flight was on time. The crew was very nice and helpful. The aircraft was clean."
Cons: "I didn't like that there was a charge for your carry-on luggage and also a charge if you wanted to select your seat."
Cons: "They will fee you to death, it is not "cheap" flight once you pay All the baggage fees. Dirty planes, rude workers, and we went to NYC and were reunited with our lost luggage on our WAY HOME from our trip. Never again. They will be out of business in the near future I'm for certaon"
Pros: "Great price and direct flights"
Cons: "The flight was delayed for 4 hrs and that caused many of the passengers to be irate by the time the flight boarded. The boarding crew should have been a bit more competent and comforting to assure passengers."
Pros: "Cheap flight! Flight was delayed by 1 hour and there was very quick boarding when the aircraft was ready."
Cons: "Did not like how small tray table and seat were and that I had to pay for a carry on (a bag that the airline doesn't ever have to handle)."
Cons: "You have to pay for all luggage, no free drinks, poor boarding, all the extras they charge for the trip you may as well pay a lot more and have comforts"
Pros: "Upfront cost is cheap"
Cons: "Frontier will add price for everything including bringing a carry on bag with you, picking a seat. You name it and they will charge you money for it. SFO airport their terminal is not open most time."
Pros: "The flight was on time and even arrived early! Boarding was very smooth."
Pros: "The boarding process (zones) and the legroom."
Cons: "MIddle of aircraft where I sat was freezing cold. Didn't like having to pay additional for seat and for baggage. Just PLEASE include these things in price,rather than "nickle and dimeing" me to death. Website to get boarding pass was confusing."
Pros: "Everything was great up until we landed well the baggage prices are crazy as well."
Cons: "Landed early at DIA - Denver. 15 minutes early or so but no gate was available so sat on tarmac for over 30 minutes which in turn made us late. Then it took over an hour to get our bags from Cincinnati. They had over 10 flights on one baggage belt. Then after waiting they moved us to a different one. It made me about 2 hours late to get where I was going."
Pros: "Check in, ok as I had preprinted passes... but that was a pain as no lo al printer. No smart phone app . Met several pilots prior to boarding, who provided cards of different animals, to us so we could share. These cards had animal pictures similar to those painted on Frontiers planes. Nice touch."
Cons: "Felt that everything ala cart pricing. Weather around denver tur ed a 3 hour flight to a 7 hour ordeal. Seats were ok for 3 hours... much longer became tedious. Weather caused landing at alternate airport, with a 2 hour wait on tarmac. We were not only plane impacted or diverted by weather. ... so not all the airlines fault. Just a full day work plus 8 hours travelling when only expected 4."
Pros: "Normal plane ride."
Cons: "The fact that they did not have any form of entertainment on a four hour flight and that they chose your seat (unless you wanted to pay for a seat). Not cool."