Pros: "Crew was good. Seat uncomfortable and hard."
Cons: "Tv wasn't operating correctly"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Cons: "Seats are too small"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Pros: "Crew was very friendly. Food was excellent"
Pros: "The cAbin attendant was really good"
Cons: "No problems at all!"
Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Pros: "The flight was great from beginning to end. I have no complaints."
Cons: "Seats were a little tight."
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "See above..."
Cons: "See above"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Cons: "The seats are very small even for a petite person."
Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Pros: "Nice and attentive staff, smooth on and off."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "Efficient crew. Early arrival."
Cons: "Cabin was freezing."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
After pulling away from the gate we sat on the tarmac for 90 minutes with hardly any explanation from the captain. Rows seem more cramped than before.
Internet connection to watch media was very spotty.
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Pros: "yes, no on sat on my row coming or going"
Cons: "Been non discriminatory"
Cons: "Overall good flight however the WiFi didn’t work"
Pros: "Not much"
Cons: "Why no service in first class?"
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Crew professional and competent"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Cons: "rerouted through Philadelphia."
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Went without a hitch"
Pros: "Flight attendant, David, was extremely professional and nice."
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "Great first class staff."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "* on time * courteous staff"
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Pros: "Nice landing."
Cons: "Leg room"
Cons: "No wifi, no headsets to listen to tv"
Cons: "3 hour delay due to maintenance issues on two planes."
Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Cons: "4:00 pm Flight from Charlotte to Richmond was cancelled; Was unable to reconnect on another flight until 11:00 pm. Waited in airport for over 8 hours. No voucher for food or beverage while waiting. Nothing was even provided on plane not even water"
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Cons: "Great crew and smooth ride"
Pros: "Flight speed"
Cons: "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. During the flight the head attendant was watching a movie on her personal device. At this point anybody could do her job"
Cons: "The air pressure in the cabin was awful. My ears hurt & it gave me sharp pains in my head. Even typical yawning & blowing nose did not help."
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "It was good quality for the price."
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Cons: "The flight was delayed 30 minutes"
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Flight left early and was at destination 30 minutes earlier!"
Cons: "On the return trip, I had to wait 30 minutes for my luggage."
Pros: "The price!"
Cons: "Flights in both directions were late."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Pros: "Timing was good"
Cons: "Not a glass of water was offered. Who wants alcohol in the morning?"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Pros: "After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though."
Cons: "We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between."
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Pros: "Great flight!"
Cons: "Price, service"
Pros: "Cleanliness, friendliness, on time."
Cons: "Charging for drinks and snacks snacks.."
Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Pros: "Good for Domestic travels"
Pros: "Flight itself was low in cost. Also, crew member on departure from Fwb was a real sweetheart. E-boarding pass was nice."
Cons: "They charged for everything! Seats, luggage and small snacks. Good thing you can bring your own."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Cons: "Seats were very uncomfortable"
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "Flight attendants were very kind."
Pros: "direct flight to where i wanted to go was great initial fare was very low, add-ons added up though."
Cons: "flight out was handled by Miami Air, lost the money i spent on a seat. everything costs extra, including printing a boarding pass. the app wouldn't let me check in so i had to go to the desk. i had to show the person that the app told me to go the desk then she printed the pass for free."
Pros: "Quick easy flight"
Cons: "Plane was dirty and old. Was nauseated on both flights."
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Pros: "Everything was good."
Cons: "All was good."
Pros: "Despite a technical problem they got us to Newark on time."
Cons: "If they overbooked the flight, offer flight vouchers AHEAD of us being at the airport."
Pros: "Generally efficient, clean"
Cons: "Crew seemed hurried - when asking if people wanted coffee walked by so quickly I did not have a chance to reply"
Cons: "This is one of several times I have flown United, and been delayed at the last minute and then excessively delayed with no communication. Once we finally boarded we sat on the tarmac another 30 minutes before we started take-off process and only THEN did anyone tell us what was going on. We got the feeling the flight was delayed all day - would have preferred a heads up so we could have enjoyed more time NOT in the airport!!!"
Pros: "i got home."
Cons: "Delayed over an hour waiting on the crew. Seems perhaps common with this flight since I had a problem with the leg coming up earlier in the week."
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Pros: "Less than an hour in the air- commuter shuttle"
Cons: "Flight was canceled"
Pros: "Excellent crew."
Cons: "Air traffic control delay."
Pros: "Seats are too narrow. Passenger next to me was so big he was sitting on my seat."
Cons: "Seats are too narrow."
Pros: "From Washington to Albania everything was great."
Cons: "The boarding at the first flight from Columbus to Washington was the worst flight I ever had, peoples who worked there were really rude and disrespectful not to only me but to a few passengers especially a lady who worked at the ticket both."
Pros: "Good crew"
Cons: "The temperature on the plane was awful! It was absolutely too warm and uncomfortable. On a full flight. Arrived early again, had to sit on the plane to wait for the ground crew and then had to wait over an hour for checked luggage. Again ridiculous."
Pros: "It was smooth and enjoyable."
Pros: "crew helped me get on flight from standby list and were especially helpful at gate"
Cons: "at first they told me i would have to check carryon at gate even though i had measured it and kbew it would fit under seats."
Cons: "It wasn't until AFTER everyone boarded the plane at 9:45 that they informed us that " they only had until midnight to reboot their system so they HAVE to do it RIGHT THEN" then they informed us twice that it was "stuck" and "not working" our plane was supposed to land at 11:18 and we didn't take off until 11:00. My husband has work at 5:30 in the morning as well as my brother who was supposed to pick us up and they are in the navy so being late isn't an option. My brother could no longer pick us up due to the fact that we did t get our luggage until 1 in the morning and he has work in a few hours so we had to wait for a taxi and pay a buttload to get home in Virginia Beach. NOT PLEASED!!"
Pros: "We arrived there early"
Pros: "Much nicer flight attendant than my last united experiance . 45 minute flight so not much to tell"
Pros: "The flight was delayed serial times."
Cons: "The flight was delayed several times."
Pros: "So I made and didn't get assaulted. So I guess it went well."
Pros: "The lady crew member was so sweet and kind."
Cons: "The first seat on the plane you couldn't see out the window because it was blurred with dirt or something, there was no foot room"
Pros: "Crew were great"
Cons: "$27 for a double Jack and (1/2 a can) Coke and a beer seems excessive."
Pros: "It was comfortable"
Cons: "lots of turbulence but that happens"
Cons: "Lots of delays, not so friendly flight attendants..."
Cons: "Had to be transferred to a different airline because my first flight was delayed which would have made me miss my connecting flight."
Cons: "Due to snowstorm, my flight was rescheduled with Delta. I was on hold on the phone for almost an hour and half to change my flight."
Cons: "Our flight was cancelled, bad weather was the day before our flight, not the day of our flight (the day of our flight which was sun). We now got rebooked for wed. That's 3 days we didn't plan to be in Columbus oh. That seems excessive."
Cons: "Delays no good..."
Cons: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"
Pros: "Second flight was a million times better"
Pros: "Crew and they kept you well feed"
Cons: "I just could not get comfortable"
Pros: "Kind men beside me"
Cons: "I will never accept the last row of seating EVER!!! I have a bruised knee and double sprained ankles and could not lean back. It was the most awful flight of my like. I could barely get out of the row. I sat in 39A. Horrible I tell you."
Cons: "During my round trip my flight was delayed 4 times and canceled twice. On the first cancellation I had to get a hotel room because the next flight wasn't for 24 hours. Then, that flight was canceled but the booked me on another airlines. At first they were going to make me wait another 24 hours until I had told her that I had already did that once. The desk clerks were rude on every encounter."
Cons: "Delayed and delayed and at last cancled the flt. It's Uniteds tradition to cancled the late evening flt. Stupid airlines."
Pros: "We were nearly 2 hours late. Terrible."
Cons: "We were nearly 2 hours late. Terrible."
Pros: "attendant was very helpful and friendly"
Cons: "flight was late and missed my connection, causing me to wait several houes to nake the connection to SLC"
Cons: "Flight was delayed a total of 3.5 hours with each delay being posted as 30 minutes. Very little information provided by the gate employees. On this trip we flew a total of 4 legs (with 5 boarding opportunities due to one leg being rescheduled to the next day as a result of delays) and had "mechnical delays" on 4 of the 5 boarding opportunities. We won't be flying United again."
Pros: "Good price and good flight."
Cons: "Overlay at the airports were tiring. While going into USA, in chicago I had to stay overnight for the next flight. While coming back, in Japan, I had to stay overnight for the next flight."
Pros: "As usual the staff were great! The flight was on time."
Cons: "No snacks were distributed. I would've thought they could've handed out pretzels or peanuts."
Pros: "Flight itself was good. Nice flight attendants. Funny pilot."
Cons: "The lady at desk to board the flight made me check my carry on. I had assumed it was because the plane was full, but when I got on the plane there were more than adequate spots to stow more bags. There was a compartment across from my seat that remained open the entire flight. While I completely understand the need to check extra luggage when the plane is full, I was very upset when I saw it was not. I intentionally fly with a carry on for the convenience, and to be inconvenienced for absolutely no reason made me not want to fly with this company again for fear it could happen again in the future."
Pros: "Honestly nothing. The flight was a disaster."
Cons: "Second flight of the day with zero drink service. I suppose the hostesses were too busy napping and eating their dinner as they never left the last row of the plane. They sure had drinks and dinner even though we didn't. Also should have cancelled or delayed the flight rather than make us wait forever on the plane waiting for a new route to miss weather at our destination."
Pros: "Nothing everything was horrible absolute terrible customer service"
Cons: "Didn't offer vouchers or accomodations Classified delay as weather when we were told in Ohio it was a mechicanical I was extremely distraught began crying horribly became extremely dehydrated & went into urgent care once returning to PHX"
Pros: "Everything was fantastic"
Pros: "I enjoyed the great service, entertainment and the quickness of the flight."
Pros: "The crew was very kind."
Cons: "The temperature control was ridiculous!!! One minute it was 40 degrees and the next it was 90. People were putting on coats and hats, taking them off and putting them back on the entire flight. It was horrible and there was NOTHING relaxing about this flight bc of it. The crew announced the inflight entertainment and gave directions on how to use it. Thirty minutes later, they informed us it wasn't working. So nothing to distract us from the horrible temps!!! Pull this aircraft out of service and fix the temperature!!!"
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Pros: "The seat was more spacious than I expected and the flight was very comfortable as a result."
Pros: "The price"
Cons: "There was nothing on the plane but seats"
Pros: "Great first experience on Frontier"
Cons: "To know if water was free."
Cons: "Flight was delayed by traffic control in NYC. Instead of just informing passengers why the flight was delayed, they just ignored the passengers and made people queue"
Pros: "Crew did fairly well under the circumstances. Clean aircraft."
Cons: "4 hour delay because frontier either doesn’t contract for or refuses to pay for deicing services in Phoenix. The pilot stated that Sky Harbor doesn’t have deicing services which I personally know to be false because southwest and delta both have deicing services and their is a deicing location at the airport. Instead we waited for the sun to thaw the airplane and further waited for a fuel truck afterwards. Only the first three rows have reclining seats that you pay extra for. I only recommend frontier for SHORT commutes, as the seats really are that uncomfortable with very little padding. NEVER AGAIN!"
Pros: "I liked that with the super short layover I didn't have to change planes. That made the trip less stressful."
Cons: "Same as above. It was the same plane."
Pros: "Nothing really after paying $45 and l have to pay another $45 to go back to Cincinnati"
Cons: "Too much luggage fee $45 is too much"
Cons: "A 2 hour delay on my outgoing flight and a half hour delay on my return flight. Charged for everything and then some. Will not fly Frontier Airlines again. I wish I had a better review."
Pros: "Great crew, good announcements, quick retrieval of checked bag, smooth operation"
Cons: "Overpriced and mediocre food choices. Tight seats and little legroom. They charge for everything!"
Pros: "Plane was clean and looked fairly new. Seemed to be more leg room than usual"
Cons: "Can they give you a soda on a 3+ hour flight? Terrible to have to pay for a non-alcoholic drink"
Pros: "I like the non stop flight and the staff were very nice and smiled"
Cons: "The price of snacks and drink . And I had to pay for a carry on bag"
Pros: "The whole experience was simple and easy"
Cons: "Babies crying the whole trip"
Cons: "I didn't like the fact that my husband and I had to pay $13 each for a seat over and above the price of the ticket. I didn't like that you paid almost $3 for a cold drink or a package of snacks and also give a tip and on our return trip they came around twice $45 for one suitcase going and $35 coming back. You might say we had sticker shock Rosaleen"
Pros: "The Frontier staff was very welcoming in boarding passengers on this flight & that the view of the flight was awesome coming into Phoenix."
Pros: "I like the staff and non stop flight"
Cons: "The delays and comfort"
Pros: "The flight attendants were very nice and comforting, as this was my first time ever flying and I was terrified."
Cons: "The boarding staff were rude! There was absolutely no form of entertainment. The seats were uncomfortable online said they recline for comfort however I couldn't find anywhere to get them to recline."
Cons: "I dont even know why you are sending me a survey of a flight i didnt even have... Plus, you didnt send me an email to let me know that the flight was canceled, i realizado that once i got to the airport... you should do something about it"
Cons: "Flight was cancelled 5 hours before I was supposed to get to the airport. They could not get me on another flight. I had to spend an extra $400 for a last minute flight."
Pros: "It seemed that we were on schedule for departure."
Cons: "We pushed out from the gate and then had to return to the gate to pick up tardy passengers. Allowing them to board and then prepare to depart again took approximately 1 hour which is an inexcusable delay."
Pros: "While it cost me a bunch of extra money, the extra leg room seats are comfortabl."
Cons: "Excessive waiting to taxi, excessive waiting to de-plane, and nearly 2 WHOLE HOURS for our checked baggage to come to baggage claim! The whole process was painful to say the least. It seems frontier has overwhelemed themselves and can't keep up with the business."
Pros: "We left on time and arrived safely."
Cons: "The flight was fine. Overall, the experience of flying on Frontier leaves me with a feeling of constantly being nicked and dimed. From charging for carry on bags to a fee for a drink during the flight, the seemingly initial lower fare price is not so."
Cons: "Had to pay for drinks and couldn't recline the seat even a little. Also, microscopic tray tables. Having to pay to choose your seat and get a lemonade on a flight is not my idea of comfort or convenience."
Cons: "THE flight was late going and coming back and a took 1-1/2 hr to get the luggage and nobody to talk to and you have to pay for everything including your seat."
Pros: "I liked the ticket price"
Cons: "They don't take off or landing on time , they charge for curry on bag , they don't serve any soft drink for free even the flight was for 5 hours, chairs not comfortable and don't move or have good stand for drinks and no way to charge ur phone or you can say it's not a plan chairs"
Cons: "We were on a new plane - seats were uncomfortable and still no wifi"
Pros: "They delayed the flight thrice and closed the gate 20 minutes before the boarding time."
Cons: "There were several delays."
Pros: "The crew was wonderful and did a fantastic job accommodating people's seat preferences. They were very courteous and hospitable!!!!"
Cons: "It seemed that every where a few could be charged, one was charged. Pay for your seat (not just an upgrade, your actual seat after paying for the flight), pay for any beverage or snack, pay for carry on (not a personal item). I absolutely should have looked up the extra fees before the day of the flight, it was just funny how the ticket seemed so cheap at booking only to find all of this out after booking."
Pros: "On time, price was good"
Cons: "Zones were only called once"
Cons: "We boarded late, the seats don't recline, the crew was unprofessional in that they skipped entire rows in cart service and said "everyone must have been sleeping", and there was no entertainment, aside from the camaraderie with my fellow passengers in our disdain for Frontier Airlines."
Cons: "Too many hidden fees. Initial fare price looked good but not after you add up all the additional fees."
Cons: "Having to pay for drinks"
Pros: "The crew all were friendly; they greeted you when you boarded and when you exited. The pilot informed you when you he had been given the ok to land. The weather in Cincinnati."
Pros: "smooth flight."
Cons: "checked bags not available in timely manner $40. charge for 1 checked bag seemed excessive"
Pros: "The flight was on time. The crew was very nice and helpful. The aircraft was clean."
Cons: "I didn't like that there was a charge for your carry-on luggage and also a charge if you wanted to select your seat."
Pros: "Cheap flight! Flight was delayed by 1 hour and there was very quick boarding when the aircraft was ready."
Cons: "Did not like how small tray table and seat were and that I had to pay for a carry on (a bag that the airline doesn't ever have to handle)."
Cons: "You have to pay for all luggage, no free drinks, poor boarding, all the extras they charge for the trip you may as well pay a lot more and have comforts"
Cons: "It took over an hour and a half for our bags to reach the baggage claim. I could have carried my own bag from the plane way faster than that. Made us miss our arrangements in Denver. Poor service."
Pros: "The flight was on time and even arrived early! Boarding was very smooth."
Cons: "Pricing of carry on bag way too high!!"
Pros: "The boarding process (zones) and the legroom."
Cons: "MIddle of aircraft where I sat was freezing cold. Didn't like having to pay additional for seat and for baggage. Just PLEASE include these things in price,rather than "nickle and dimeing" me to death. Website to get boarding pass was confusing."
Pros: "The flight was very cheap initially. It was a direct flight, which was nice."
Cons: "They charge for everything. They input my name wrong into their system after I had booked it. In an attempt to change it, they were goign to charge me $80 per person to correct their mistake. I went the check in early and to select a seat they charge for that. Then on the plane, they charge for beverages, carry on bags, etc. So it ended up costing the same as a flight I had passed on with all the amenities included and closer to home. Lesson learned on Frontier. It may sound cheap, but they get you in the end."
Pros: "Normal plane ride."
Cons: "The fact that they did not have any form of entertainment on a four hour flight and that they chose your seat (unless you wanted to pay for a seat). Not cool."
Pros: "Left the gate on time."
Cons: "On line check in- terrible. Reserved seats, checked bags, carry on some. Got to the gate kiosk and nothing was recorded and our seats were gone! The gate agent said they overbooked. We had to wait till everyone boarded to see if there were any no- shows so we can have seats. They upped the cost of checked bags because we were doing this at the terminal instead of on line. They admitted that there was a computer problem the previous evening."
Pros: "This was a non stop flight."
Cons: "The three hour delay. No one was around to tell us the reason why."
Pros: "Crew was nice"
Cons: "Horrible seats, a joke of a tray table, and paying for a carry on bag?????"