The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
Not great!!! Seats in Business class were horrible; no cushion!!!
No entertainment since it was a 3 hr flight. Good leg room for economy.
Gate was difficult to know. Flight number from Lufthansa directed to a different flight number by SunXpress, which was different from my actual flight per the airport. Multiple people (at least 3 others) were lost with me at the airport in Munich (I didn't know them) trying to get to a different terminal. Too many confusing signs, and no one could help. When I found some Staff members (surprisingly difficult) told me "you have to figure it out." Yeah, that's why I'm asking and walking around in circles. Thought I would miss my flight, turns out I had plenty of time, but I couldn't figure it out for the first hour. 90% airport's fault, not SunExpress.
Getting boarding pass for international connected flight was a hassle. Huge libe to get boarding pass after two connected international flight is excessive to put someone on stress. They should provide online checking for all flights
Will try to not fly with them again. Delays because of weather but got redirected to an airport where I could not make connection.
The most horrific experience we had with the airline that we had in our life Everything was substandard at best. For just one hot tea they charged 4 euros We paid for Lufthansa months in advance ,to get there they didn’t have us in record and after 4 and a half hours layover we almost we got one seat at the first row and one in the back of the plane On top of that our suitcase was seriously damaged and it’s unusable. Here we are halfway around the world in foreign language having to fix this on our vacation time Would you kindly and quickly resolve this matter
That was no easy way to get on board in the plane was very hot and I couldn’t talk to the crewmember there super rude and they couldn’t fix the AC. They felt very uncomfortable for 3 1/2 hours flight. I would not use airline next time. Thank you.
Unable to get Lufthanza code to obtain a boarding pass for my flight. Had to exit and re-register to get on the flight. Extremely frustrating.
My flight was delayed for more than an hour due to planning amd scheduling issues all of which were Lufthansa's responsibility. They failed dismally at doing what was agreed upon and their reparations were inadequate and completely useless to us. The flight crew were lovely however the ground crew working out of their customer service were the modt rude and obnoxious people i have ever had the misfortune of meeting.
I will never use Kayak again as long as you have a partnership with Chatdeal. They’re crooks. The Customer service with Chatdeal (that you do business with) is BAD. Non-existent. Automated to redirect the customer back to the airline, when they KNOW that customers who buy a ticket with Kayak, CANNOT make any changes with the airline directly. Imagine aircraft failure causing loss of connecting flight overseas. Passing the buck is BAD; and very juvenile. Gave excuses and NO solution.
Waited until boarding started before saying there was no overhead luggage space on the plane.
Business class to Istanbul. Packed flight. Cabin crew seemed incapable of differentiating between economy and business passengers with regard to access to the WC which meant whole flight I had people standing in aisle and leaning into my aisle seat, queueing for the front WC. Crew put it down to a lack of curtain between the two classes. The seats, for a 3hrs55 min flight were just standard seats with middle seat unoccupied. So nothing special apart from the food, which was mediocre. Aside from the roast chicken dinner (‘special’ traditional British menu option, which looked poor but tasted good I gather). However 2 king prawns does not make a main course salad.
Access to movies was nice, food not bad, and landing was smooth. Cramming us in like sardines is not fun. A little more space to bend down to get a bag or not touch my neighbors arm because we’re so close would be better for a 9 hour flight. Whomever designed the seating and you, who bought these planes, clearly are NOT interested in customers’ comfort. So stop pretending you do. Also, if you want traveler’s to check their bags so there is space to store carry one, don’t charge so much to check baggage. Seriously?!
Terrible. Missed my flight to final destination because of delayed British Airways flight. Had to spend 12 hours in airport and $1500 for new plane tickets
I asked for a wheelchair. I have a back health condition. I had to walk a lot
Boarding = No one respected the boarding groups. The ground crew did nothing to enforce the boarding system. What is the point of being a Gold member when there are no benefits to that? Tired old plane
It was good… always SO many people… I realize that’s how they make money but wow!
The flight and the staff was excellent. Only bad thing is no entertainment and you have to pay for anything other than water.
Flight departed 45 mins late Crew great Food items missing from breakfast
The flight was delayed for more than 5 hours. It was a headache trying to wait for the plane after it got delayed over 4 times.
