Terrible experience when collecting bags, took an hour and a half to get our bags back at the Houston IAH airport. Not sure who's at fault, but not sure if I want to go through that again.
Overall everything was good,very impressed with good food and service from Doha to Atlanta
BR sink is not properly draining! Oh my! Water is still in the sink from previous passenger.. gross!!!! No toilet seat paper. Too much trash everywhere.. aisle, tray is taking forever to pick up. Movies are too old- most of them. You should have movies for the past 5yrs only. Mix your food of western and middle east. Food that was served is too much for some passengers who are not so familiar with. Too spicy/smelly for me. One meal of this is enough for me… not the whole flight meals. Crews are so helpful and friendly! They are the best throughout my flight/travel experience. Good job!!! Please prioritize how keep your bathrooms clean! Thank you!
Check in process at Dubai was not easy. Qatar does not use its own employees they are outsourced.
It is always a joy to fly this airline. Good arrive, beautiful aircraft.
Horrible experience at JKIA. Basic courtesy was lacking. Only the lady supervisor was pleasant and reasonable but it was too little too late for us.
They did not let my uncle fly
Pros: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Cons: "Seats be little spacious"
Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."
Cons: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Pros: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Pros: "Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems"
Cons: "I truly enjoy this airline! No complaints"
Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Pros: "Seat was very comfortable and the flight was on time."
Cons: "Need to improve wheel chair service at Doha."
Pros: "The airplane and clean"
Cons: "The seats destination between them very small"
Cons: "Te long transit time in Qatar."
Pros: "food ok, economy seats not too bad"
Cons: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Pros: "Flight not full, so space to move. Great service"
Cons: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."
Pros: "The service was fantastic"
Cons: "Screaming babies. But hey, great flight"
Pros: "Attention to detail. Very professional."
Pros: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Cons: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"
Pros: "all are nice"
Cons: "nothing but avoid bread"
Pros: "Food was better. Seating was comfortable."
Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Pros: "Everything was fine except the flight delays"
Cons: "Flight delays"
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Pros: "Confi and relaxed atmosphere"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Cons: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pros: "I liked everything about the flight."
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."
Cons: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Pros: "Food was good."
Cons: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Pros: "- Efficient boarding and check-in - on time arrivals"
Cons: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Cons: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."
Pros: "This trip was nice. I will fly Qatar again"
Pros: "Every thing likely"
Pros: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."
Cons: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
A cheap cheese sandwich not good, I didn't accept it
The food could have been much better for premium economy and the drinks selections as well. The entertainment lacks abundance. There was nothing to watch for the youngest generation. Only entertainment for the older generations.
Terrible seats terrible food terrible everything
Seat and knee space is narrow.
Final leg of our long journey was from ORD to AUS and it was good
Lufthansa‘s Crew was exceptionally polite, helpful, quietly serving food and performing tasks placed on them. I appreciate their professional attitude . I loved getting a pillow and a blanket, which had at other airlines been a problem. Food was served quickly, as well as drinks. Thank you for all the work you do!
Cons: "Unable to travel due to Corona restrictions, company would not refund ticket."
Pros: "Uncomfortable seats"
Pros: "The airport was good"
Cons: "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"
Pros: "Free drinks"
Cons: "Plane land on time"
Cons: "The people sitting beside me was very loud and they didn’t stop talking the whole time."
Pros: "United airlines check in lady in Knoxville TN, She was efficient, caring and awesome. I also loved the air hostesses on Lufthansa flights, they found space for my bags on board and took care of me all flight long!"
Cons: "Lufthansa gate staff may be in need for a better attitude and not the one of a disgruntled child. I would have expected my 3 checked in bags to arrive with me in Cairo, they did not, so making sure the checked in bags arriving with the passengers can be an needed improvement!"
Pros: "Service was great. Seats were spacious and comfortable. Smooth plane ride."
Pros: "On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!"
Pros: "Nice and pleasant crew Very responsive and kind"
Pros: "Smooth flight."
Cons: "Navigating very long distance between terminals. Terminal changes"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Fast check in and politeness"
Cons: "Not comfortable seats"
Pros: "Everything was great. The crew was outstanding!"
Pros: "We only had carryons and they took the. From us before boarding the plane."
Cons: "They should tell people that there is delay and that they will take their carry one"
Cons: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."
Pros: "The attendents were very nice"
Cons: "It was a 4 hour flight with no entertainment"
Pros: "Great entertaining system"
Cons: "there was delay of 2 hours and i missed my plain to next destination"
Cons: "Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)"
Pros: "Overall, the main leg to Frankfurt was fine for entertainment and boarding; the staff was pleasant; but, the seats on all legs were ridiculously tight, and the planes were packed like sardines. I was stuck on window seats on 2 of 3 legs, despite requesting window seats, and the comfort on all legs was terrible. In future, I will take advantage of an upgrade offer from the Airline."
Cons: "Read previous comments on likes. In summary, the flight was too full, and the service for my seating was OK. That is it... OK."
Pros: "Crew was good and caring."
Cons: "Seats were very uncomfortable and narrow compare to other airlines plane. There was no in flight entertainment available and that was ridiculous."
Cons: "No reason for the cancellation was given. I arrived in Cairo a day late for a 10 day tour I had already paid for which caused major problems for me. I will never fly Lufthansa again."
Pros: "Didn’t like absolutely nothing"
Cons: "We had to walk from gate z all the way to gate B carrying all the bags which was painful, the plane was very tight and old that I had to put all my carry on bags in the floor. I personally had to help the crew members to pick up the food trays because they were very limited and no entertainment at all which was really boring."
Pros: "Over crowded"
Cons: "No entertainment"
Pros: "Good smooth flight, wine offered in economy. Crew wonderful"
Cons: "Fully booked, so a little crowded"
Cons: "I can't believe you fit in an additional row of seats between the exit doors and business class. Do you think your customers can be packed like sardines?"
Pros: "Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working"
Cons: "Lufthansa is a big name must do something for that"
Pros: "The plane was nearly empty, so there was a lot of space to spread out. The entertainment options were almost limitless and the food was plentiful and tasty."
Cons: "Since it was an overnight flight, I planned on sleeping, however, it seemed the flight attendants were coming through all the time. While I appreciated dinner and breakfast, it really wasn't necessary for that time of day and the length of flight. I also tried to upgrade and even though the premium economy clear was almost empty, they did not accept my bid. I would have understood if the flight was full but it wasn't. I'm not sure why they wouldn't want the extra money from me?"
Cons: "Services on the planes were not fantastic"
Pros: "Everything overall"
Cons: "Slight delay"
Pros: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Cons: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"
Cons: "No any intertwine entertainment at all"
Pros: "Everything was great!!!"
Cons: "The crew attitude!!! Instead of saying "excuse me" she said "can I pass" she was rude"
Pros: "Service was great"
Pros: "It got me to my destination safely."
Cons: "The seats are way too close together for such a long flight. I fought off a panic attack for much of the trip. It was suffocating. I should not be able to give the person in front of me a head massage. The personal space humans should have was horribly invaded. I'm a 62 year old woman who's in good shape but even for me it was an act of gymnastics to get in and out of my seat. On my flight to Europe on the 13th with your airline our section of the plane did not have working monitors so it was like watching paint dry for 11 hours. So boring!"
Cons: "Dear sir or Madam, I’m writing this complaint as I feel so mistreated and so disrespected, I had a ticket# 2208688265549 with a confirmation# WP6DHB travelling from Tulsa , OK, USA to Cairo, Egypt. Everything was great as expected and recommended by my uncle who travels with your respected company at least twice a month till I got to Frankfort airport to take flight# 0582 from Frankfort to Cairo. I was stopped while heading to the plan by the flight manager as he called himself later, and told me that I have to only have one item on the plan, I already had one carry on and my hand bag that has my laptop and the charger, I told him that I was told by Lufthansa customer service the night before traveling to confirm the luggage weight and size that I’m allowed one carry on plus personal item like a hand bag or lap top bag and they have to meet specific dimensions. I even offered to call the customer service number for verification, he replied ‘’I don’t care, I’m the flight manager and you will do what I say’’. His words were really hurting, I showed him the tag on my carry on that I got from the previous flight it said (approved carry on) don’t remember exactly what it said, he reached to my carry on and tare that tag, I didn’t think that was appropriate even if the tag had no value he doesn’t have any right to touch my luggage without my approval, then he tried to grab my ticket from my hand saying I will get you off the flight, I got really upset and told him don’t touch my belongs. There was a moment of silence because I think I raised my voice (my apology to him and to the company for that), I realized that the conversation is not going any where so I decided to file a complaint (not because he wanted to me to only have one item but mostly because of his attitude) so I asked him for his employment ID number he walked away without saying anything, waited till he walked close enough that I can ask him again this time he refused to give me his employment ID number, asked him for his name he said it so softly, I asked him to spell because I didn’t hear it right he said it so softly he refused, then I had to look for his badge and the name on the badge I believe his first name started with P and last name started with T. I waited a few days till I got to talk to my uncle and told him what happened as he is the one who recommended Lufthansa and he has a lot of experience with your services he said that they might need to do that because the flight was complete and they want to offer luggage place for everybody, but what I surprising is there was many empty seats on the plan my seat was 032C and the 2 seats beside me (032A and 032B) were empty also there was a lot of carry-ons room everywhere. So I don’t know why he was this way with me, I’m really disappointed specially that is only my first flight with Lufthansa since 2015, that flight manager made me have an extremely rough experience. one more thing when I told him I’m going to compla"
Pros: "The most comfortable trip"
Pros: "Crew are very helpful, but some how looked unorganized"
Cons: "Complete unorganization during boarding. Not enough staff. Plane is small and no entertainment for a 4:30 out trip."
Cons: "Thisnisnthe locationwhere my luggage got stuck"
Pros: "The crew did a great job. It was a little slow to board and disembark but again I'm pretty sure it was the people."
Cons: "One of the crew members at the airport said I had to check my bag but a woman with a bigger bag went on the flight with out having to check her bag. The people flying to Cairo are horrible. Rude, disgusting, disorganized. Took forever to board and disembark the aircraft. If I didn't have to fly to Cairo for work I would never take this flight again in my life. Not much you can do as an airliner though, maybe just warn the tourists about the flight."
Pros: "Arrived on time, crew was friendly, was pleasentelly surprised that they are serving food on such a short flights in Europe."
Cons: "Boarding was bad. Gates werechanget multiple times (morethan twice) had to walk back and force, back and force thtoughehole terminal B"
Pros: "Nothing. It was awful. Worst flight in years."
Cons: "Airport,business lounge, boarding process-they didn't know what was going on, business class seats we're nobody size seats, awful food-was supposed to be a hot breakfast but it was dinner instead, no entertainment, no tv screens, said they had wifi but they didn't. Nothing good about the flight. Crew was more concerned about keeping their curtain pulled than anything else."
Cons: "No screens at all and the boarding was messy"
It was a short flight but good.
Phone line quite difficult to have a travel credit at flight hub and royal jordanian. Waited over 5h, we were approved for travel credit 3 weeks ago but never received any confirmation. Honestly very disappointing customer service.
Pros: "Smooth takeoff and landing. I fly frequently with RJ, i had a way better experience with them before"
Cons: "Food was tasteless. one of the crews seemed angry and pissed at everyone for some reason. My chair didnt decline back"
Pros: "Boarding process was very fast and crew were highly helpful"
Cons: "No entertainment in the flight No screen !!!!"
Cons: "Dealing with people is not fun but they chose to do this not a volunteer work. Customer service at RJ is horrible. The crew was horrible from chicago to Baghdad. They need some people skills."
Pros: "The crew and the aircraft"
Cons: "More food and more toilets for the economy class"
Pros: "All staff I have met were Professional employees ."
Cons: "Nothing at all."
Cons: "Flight was delayed 3 hours. They could improve on that"
Cons: "My luggage was left at chicago airport ,so i had to go to bgw again and get it after a week ithe taxi cost me $100 I have the baggage claim can you refund that"
Pros: "The seat on the Boeing 787 is the best. Decent legroom."
Cons: "The crew was never friendly or very accommodating - like it was a chore. Some cultural thing ?"
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Cons: "Almost everything"
Pros: "Everything . Very good"
Pros: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
Cons: "Food was low quality"
Cons: "On counter, some workers were not nice"
Cons: "Food Entertainment Timing Services"
Pros: "No thing"
Cons: "The staff"
Pros: "Wide seats Excellent service"
Pros: "I kept calling the airline and no one answered to change the dates because of a passport emergency and ended up missing the flight"
Cons: "No one answers in case of emergenciess"
Cons: "First, I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination! The food was very mediocre, and not much for a flight of over 10 hours. And the movie options were limited, mostly older. The crew never came and offered water between meals - although I did discover we could go to the galley and get drinks. It would have been nice to have that option mentioned. The plane itself was nice, and seating slightly more roomy than other carriers."
Cons: "First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable"
Pros: "Good service and on time"
Cons: "The leg room is really small so it is a tight squeeze for tall people like us. Would only recommend for short flights."
Cons: "The seats were not comfortable. No entertainment. It was a horrible experience. RJ should simply retire their embraer aircrafts"
Cons: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
Cons: "Our check in luggage was opened. And the expensive perfumes we bought were missing. Some perfumes were taken without the boxes. Empty boxes were left. and some were taken with the boxes. Atleast $500 worth of perfumes were stolen from us 5 passengers luggages."
Cons: "The food the service and the flight"
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Pros: "Nothing to like on this trip"
Cons: "The trip was scheduled to depart at 18:30. Arrived Airport around 16:30 to be shocked that the flight was delayed to 01:50 next day (i.e. seven and half hours). The ground staff advised that the flight was rescheduled to the new timing two days before. RJ ground staff claims that they informed all travel agents of the new timing. I verified with my company and the travel agent and they advised that RJ did not contact them at all. The irony is that I am an RJ Royal Plus Gold Frequent flyer member and RJ has all my contacts details and send me emails and messages all the time, but they fail to alert me at such critical and urgent situation. Most annoying that the ground staff did not even apologize for me and the other passengers specially the European old man in a wheelchair. Instead of arriving Amman at a civilized 19:30 we arrived the nest day at 04:00 next morning. Big blunder Royal Jordanian."
Cons: "The airline canceled my return flight without notice because I did not board an earlier connecting flight."
Pros: "Good flight"
Cons: "Normal flight no entertainment"
Cons: "I'll was good"
Pros: "There was more leg room than I'm used to and I got to watch Lego Batman"
Cons: "Seats were declined during take off and landing. Kids were running around everywhere, one even jumping into my leg, and one, get this, was running around as we were landing. At no point did anyone say "hey, be a parent and keep your kids in check." The staff seemed kind of lazy and annoyed Just generally a mess of inconsiderate people and the crew not doing their job."
Cons: "As I boarded the aircraft I snapped a photo of my seat. I was yelled at by the manager in front of at least 30 passengers, that it is not allowed to snap any photos on board. Clearly this is a made up rule as all social media accounts are blasted with peoples photos. As well- I work in aviation over 8 years and have never heard about this rule. The fact that he choice to stand on the other side of the aircraft and yell at me, instead of walking up to me and explain nicely was not acceptable. Later I’m the flight, I suggested to him that proper procedure is walking up to the person instead of yelling across, my just that he didn’t apologize, he even replied with a very nasty comment. And this was the flight manager. What I can say for sure, is: NEVER AGAIN FLYING ROYAL JORDANIAN!!!!"
Pros: "Staff very friendly"
Cons: "Poor food no coffee or tea for breakfast"
Cons: "Flight attendants was a bit rude and not nice to passengers. They do not treat fairness to everyone and not cautious with their actions. I asked for water to one of the guy flight attendants and he did not come back."
Cons: "No transit support in delayed flight."
Pros: "Very friendly flight attendants"
Pros: "Pleasant crew and smooth flight."
Cons: "There was nothing I didn't like."
Pros: "Everything they are the best good with customers they love to help I Recommend to use this airline thank you so much you guys are the best"
Pros: "Good service, leaving on time"
Pros: "Very pleasant crew. Nice to have a meal on a short flight."
Cons: "Terrible ground staff. Constant change in flight schedules. No support on codeshares. No on ground help for canceled flights. No ability to print all the boarding passes. terrible connection options. Will avoid flying them ever again if possible."
Pros: "Everything went very well, it was on time, easy to board, not too crowded, but there were beers available on this segment. Even out bags came out near the beginning. the food was decent with three selections and the move selection was reasonable. They have their act together"
Cons: "No problems at all on this flight, they waited patiently for a few late arrivals and I am sure that for them it was greatly appreciated."
British Airways left my luggage behind. Heathrow sucks!
Kayak screwed me big time. I couldn't make my flight to Europe because I was waiting till last day for passport. I canceled my flight late and because I went through Kayak a second party booking agency the airline would not work with me on a new flight or give me a reasonable refund. Kayaks refund was $90. Out of the $1000. dollars I spent on the ticket. Never again Kayak you suck.
in my case I forgot my jacket in my seat. I reported it after 2 hours of getting off the plane at Coustumer Service and they couldn't give me a reason, I checked with AA staff on my next flight to Lima and they told me that at my final destination they could help me find out with the cleaning company. I hope you can find it... in the end I made a report on the AA website
The airline kept delaying the flight. We arrived 4 hours later. They should have at least offered us crackers.
AA canceled my trip and it was a total nightmare. I was able to go after a lot of back and forth that ruined my first day.
Absolutely everything went wrong. Many delays causing me to have to rebook with another airline. Worst travel experience ever.
Heater worked poorly. Cold flight.
Be wary very quick to cancel and no accommodating at all
Pros: "Everything was great."
Cons: "I can’t believe I’m saying this but I don’t think anything else could have been improved"
Cons: "uhhh social distancing!!!! We were packed in that plane...."
Pros: "Pilots and crew are still great- all negative comments have to do with corporate policy."
Cons: "Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing."
Cons: "The airlines need to board and deboard by group number."
Cons: "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Pros: "The stewardess that was serving refreshments threw my pretzels at me and refused to list off drinks. There was no menu in the seat in front of me, so I was curious of my choices. Extremely rude and unprofessional, there is no excuse for the way I was treated."
Cons: "Hire stewardess that are professional and polite."
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Pros: "Crew was very nice"
Cons: "Better plane, better notice on delays, not only to weather"
Pros: "Service and flight was excellent"
Cons: "They were great"
Pros: "Embarrassed to say but there wasn’t one thing I enjoyed about this trip. I felt like I down graded to Spirit or Frontier Airlines. The flight was terribly hot, delayed multiple times coming and going. Given, I paid for priority round trip, I was delayed to Main boarding and seated in 7A."
Cons: "Adjustments to the above statement. In addition to my next travels plans, I’d like to be seated in First class. My next travel dates with AA are 06/27/2019-07/05/2019. Please feel to contact me directly email@example.com"
Pros: "I was there on time .."
Cons: "Save seats for your mistakes and compensation for my time and missed reservation.."
Pros: "Crew didn't show up was horrible"
Cons: "Schedule your employees beeter"
Pros: "Pleasant flight crew!!"
Cons: "A small meal would’ve been appropriate on this flight considering it was first class. Only thing offered was a cookie"
Cons: "Nothing you could do, it was a maintenance issue."
Pros: "The crew was amazing on our American flight from DFW to PV"
Pros: "There was a short delay but it was done professionally and I got a notice about it. I had nice people seating next to me and the craw was ok."
Cons: "It was upsetting that they didn’t have earbuds/headphones as my iPhone headphones can’t connect to the TV so I had to watch a movie without sound. You should have extras. I also wish they had a banana for us, it’s better than pretzels. And cheep and healthy."
Pros: "Service and meals."
Cons: "Middle seat."
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "Flight left on time. Pilot had a sense of humor."
Cons: "Entertainment seemed canned"
Pros: "Flight was easy and quick. Staff was attentive and plane was clean. Plenty of room for this big guy in economy."
Cons: "Food selection are poor. Need to follow diet trends more closely. Diets are changing globally and we want healthier choices. On flight entertainment failed again on this flight. To keep people busy and engaged during fight it is very imperative to keep those systems updated and working. Helps relax customers and make the time fly. This was the 3rd fight that had issues with electronics."
Pros: "It was a great overall experience"
Cons: "Didn't have a meal but I still loved what they did serve"
Pros: "Boarding went fine"
Cons: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Pros: "Smooth flight, takeoff, and landing. Efficient boarding and unloading plane. Excellent timing of departure and arrival. Crew was efficient."
Cons: "No leg room. No food. No entertainment. Long taxi time to gate after landing at DFW. Crew all business not that friendly."
Cons: "Plane never arrived. Forced to rebook a day later"
Pros: "Boarding was fast and easy. Able to leave early which really helped get me to my connection."
Pros: "I liked how quickly we boarded and the options for entertainment. It was nice when they gave us the whole soda instead of all ice and a few sips."
Cons: "Got a tad hot in the plane and had to gets gone looked at for an extra hour"
Cons: "Flight was about 1.5 hours late on departure, and on arrival in Miami had to wait for a gate for 25 minutes."
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Pros: "Decent boarding group, same snacks, same flight attendants (who were very nice)"
Cons: "My only gripe is that paying for an assigned seat is only allowed 48 hours before takeoff and costs at least $30, twice what Spirit charges to allow you to select a seat during booking, so it is worse. No one watched us to ensure that we didn’t use the overhead bins (a stipulation of the fare) but we did comply anyway. We chose to take our chances and were assigned seats at the gate 16 rows apart and both in the middle seat."
Pros: "extra leg room but I had to pay for it"
Cons: "Stewardesses are rude. Didn't like that they advertised over the loudspeaker for credit card offers."
Pros: "Appreciated how American Airlines provided two meals on this international flight. With prior flights with AA, the airline did not but clearly understood it to be for domestic flights. My mother was extremely happy with the service Iberia provided on her flight today."
Pros: "Great customer service, very friendly and helpful. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Cons: "The lady next to me was too large to fit in her seat. She clearly needed a second seat, but instead the stewardess just brought her a buckle extender. I was in an exit row and was smashed to the wall almost the entire trip. I was dissapointed that AA didn't require her to purchase a second seat on what was already an overbooked flight."
Pros: "Got to my destination..."
Cons: "Seat was tiny. Felt crammed in there. I'm just 6ft tall, but couldn't even use the headrest...it was a back rest. No individual inflight entertainment on a 3 hour flight? I've had screens in front of me for hour long flights. Left 30 minutes late with no indication as to why. Just one of the most uncomfortable flights I've had in a long time."
Pros: "The flight was delayed and there was a lot of confusion. My seat was uncomfortable and they didn't offer any food."
Pros: "Fast check in, timely take off & arrival Excellent and friendly service"
Was not on time, had a connection in Cairo with less than 2 hrs between arriving to Cairo and leaving to Baghdad , then after delay in London, plane started to move then stopped for engine failure!! Another 30 min !!! Arrived one hour after said arriving time in Cairo , left with only 45 min to next trip , thanx to Alex , crew member who arranged a seat in first class for last 10 min of flight to permit me to be first to leave plane in Cairo to catch next trip!! I have to run like crazy to catch next plane , finally arrived in Baghdad with out my luggage !!!! 😩😩😩😩😩😩😩😩
Either no purchase except at the back of the vessel or non at all. Kids were crying their moms couldn’t reach toilets as the crew cared only for purchase!!!’
I would like to comment about the time of check in, it took me 35 min. I was exhausted with my 11 years old daughter. Beside that the food was not good at all, my daughter didn’t eat anything for more than 10 hours flight. Hopefully you can make a kid’s food like macaroni or lazania. Thanks for your understanding.
The BA flight from London to Cairo is shameful. For a 5 hour flight there is no on board entertainment nor any food. It was like flying low cost without the price. I won’t fly BA again.
The woman at the check in desk was rude. I tested positive with covid and couldn't check in. I realized this but I asked what I needed to do. She said "you need to leave the airport." Then she came out from behind the counter and walked away. She didn't mark me as having showed up and unable to fly. I shouldn't be marked as a no show. I should've be able to rebook later. This was totally unacceptable.
My initial flight was cancelled without any warning. I found it out on the BA website and not on Kayak's. The whole trip was moved 2 days that created some inconveniences.
Pros: "Nothing actually"
Cons: "They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing In Hong Kong the BA first class service was fabulous and got my travel arranged The idiots on the phone sounded like they had never flown"
Pros: "Crew was amazing"
Cons: "The food needs a lot of work"
Pros: "The crue was great. Food was great"
Pros: "The seats were great. The crew were very personable and accommodating."
Pros: "The pasta was great"
Cons: "Movies with english subtitles"
Cons: "Update passengers as and when possible. Was left in the dark about many things."
Cons: "For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase. I am so mad."
Pros: "British airways and the customer service"
Cons: "The fact that I was use inbooked a premium economy ticket on Kayak and when I got there it was an economy ticket."
Pros: "The plan was new and smelled nice and the staff was very entertaining and nice."
Cons: "The flight didn’t have wifi"
Pros: "The plane was huge with lots of empty seats. This is better than my flight out, which was oversold (I was the person who didn't have a seat, until just before departure when someone else didn't show up). The seats appeared to be new."
Cons: "The flight was delayed by an hour. No information was available about what gate the delayed flight would be departing from, which made it difficult to relax while waiting due to fears of missing the flight whenever it finally took off. The electronic flight list said to check the monitor at 6:38pm to find out what gate would be used (for a 5:30pm flight). I checked the monitor at 6:14 and it said the flight was boarding. This seems like a recipe for making people miss the flight. At the very least it made things stressful. No free food/beverages were provided (some is available at a cost). A family with a very tired baby was forced to wait in a huge long line rather than being pre-boarded. That just seems discourteous to me."
Pros: "Food was probably best"
Cons: "1. Both legs of flights delayed 2. Need an update to their entertainment screens 3. Flights were on the hot side"
Pros: "I loved everything about it , i enjoyed the comfort, food , entertainment , the crew were very friendly and very helpful , i was pampered all through the trip thank you ."
Pros: "Flight was very brief so not much to evaluate"
Pros: "The crew members"
Cons: "The food"
Pros: "The entertainment"
Cons: "Some crew members were not friendly"
Cons: "Tight squeeze. No leg room. No complimentary snacks or drinks. Plane was slow to leave and take off."
Pros: "Nothing g"
Cons: "Business class was same as economy and I paid a lot more. Ordered special meal but didn't get either"
Pros: "Pilot was a real pro Cabin crew active and supportive The 787 was sparkling clean"
Cons: "Ancient, filthy plane, rude personnel, awful food, and probably the worst boarding experience for premium travellers imaginable at Nairobi airport"
Pros: "Short and comfy."
Cons: "Really? The only refreshments had to be purchased?"
Cons: "There is no variety in the movies or shows The food is really average"
Pros: "Good enough room, and had personal screens to watch movies and TV"
Pros: "it was very clean on a board."
Cons: "even water for money"
Cons: "No food unless it was paid for even water!!! Such a cheap move and sucked being hungry the whole damn time Gate assigned late and very frustrating to find on other end of terminal with a train to take to find it and feeling like you’d miss plane!!"
Pros: "Especially the flight attendants took very good care of my infant. I'm very much impressed with their service."
Cons: "The ground crew was very curt and non helpful. Apparently there was a rule that laptops had to be in the checked baggage. The ground crew could have been more courteous with passengers for whom this was a great inconvenience. In my specific case, the person checking me in labelled my bad "Long Stay" instead of "Priority" because they misread the instructions on the computer. The person would not listen to me and would not re-check his potential error....I fly British Airways all the time and that did not seem to make a difference in his demeanor"
Pros: "The staff were very friendly and helpful."
Cons: "They were out of a lot of the food options on the flight."
Pros: "The crew"
Cons: "The seats were very small for overweight person"
Pros: "Timely boarding and arrival. Friendly service."
Cons: "The entertainment was not really good - very few movie options. Food was so-so, not really anything as good as it can be."
Pros: "The flight was one hour delayed however the captain was extremely good in 1)explaining in details the reason for the delay (air traffic control and parking slot issues) 2) allowing us to take pics in the cockpit! It turned out to be a memorable experience! In terms of customer care, it doesn't get any better, thanks captain!"
Cons: "Delays are never good...."
Pros: "flight was on time"
Cons: "no beverages or snacks offered or movies"
Pros: "the plane was clean"
Cons: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."
Cons: "Seat uncomfortable. Again, no free wifi in the XXI century. Hello !!!"
Cons: "We purchased upgrades to an exit row seat because my knee locks up when cooped up for that long. They changed the plane and I understand that happens but they denied our refund request with 7 days deadline to re-request. So now we have to spend valuable vacation time dealing with their incompetency"
Pros: "Crew was awesome."
Cons: "Late take off."
Pros: "The crew and service are very good and the cabin crews' smile are so nice. Love it.The Heathrow airport security check( fast track) procedures are high efficient, well organized and professional. I would like to take British Airways in future again. Thank you"
Cons: "The connection flight btween London Heathrow and Bologna boarding time was about 40 minutes delayed."
Pros: "TV screen."
Pros: "The crew members were all courteous and helpful. It wasn't too cold. The journey back to Boston was not too crowded so that it was possible to relax."
Cons: "The food was absolutely atrocious. There was not one thing that was even remotely edible. Even the bread was cold and hard. It was abominable, as it always is, in my experience on BA. Even worse than American Airlines and that is really saying something. If there had been some crackers or nuts or cheese, or something like pretzels, it would have been nice. The effect is that British Airways looks stingy and upholds Britain's old and actually outdated reputation of being absolutely terrible at food. The entertainment was not working on the seat that I was sitting in, except for some awfully old TV programs from a million years ago. I tried to listen to the music but it was terrible quality. On the seat next to me the entertainment was available but very difficult to navigate and the screen was snowy/blurry. The reading light was positioned so that it was very uncomfortable to read by it."