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Review for Eurowings

The four hour delay which made me miss my conecting flight causing me to spend an entire day at the airport waiting for a available flight making me miss a portion of the travel tour I booked

Very friendly and professional crew

Outdated entertainment system on the plane

Seats and space are just too small.

This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!

Flight crew were cordial

Heathrow was a nightmare, didn’t find out gate until a few minutes before boarding. Flight was delayed over 3 hours, communication was nonexistent. Flight was uncomfortable, seats were tiny.

Double charge and unprofessional untrained staff on the counter

Got there

Luggage did not get there. Still is missing. No food. No complementary beverage offered period. Lousy all around.

NO complimentary drinks or snacks. Seats are bolt upright. Not comfortable.

Plane was clean and comfortable.

Plane arrived late - no updates from the gate crew. ...coffee and soda is not free...

US pre-entry then told to wait in line until pre-entry area closed. Moved up to general boarding area. Reason for delay kept changing with no ETD announced until 20 min before takeoff. Food voucher was nice

Very kind, knowledgeable personnel!

We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.

He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...

The crew were hardworking, responsive, conscientious and friendly

Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late.

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

Nice flight, nice crew, and a nice experience.

We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son .

n/a

Awful. My departing city (ZAG) was unable to process tickets for my connecting flight. Upon arrival to (MAD) the gate agent was distributing tickets on a 1st name basis. Literally just handing out tickets without verifying IDs. Not all us PAX received a ticket and were instructed to go to the customer service desk, all the while boarding was ACTIVE at the gate. While at the customer service desk, Iberia showed little attention and/or urgency for us folks who did not have our connecting flight credentials. I finally received a hand-written ticket to board an international flight. My original seat selection was not honored. The overall flight experience was poor and NOT enjoyable.

When I purchased the ticket I was never told that there was no allowance for luggage. Usually, this flights give you @ least (1) piece of luggage for free. In this case they charged the first piece 50 dollars and the second one $200.00.- After I paid 1500 dollars for (1) plane ticket , it is unheard that there is not even one piece of luggage for free. When I booked the flight there was nothing on the site about this. This was my first and last time buying a tickets from you guys. The fact that the fare was 200 dollars cheaper than other sites, ended up costing, 300 more. Never again with you guys.

At the checking counter they couldnt find my tickets reservation. Took forever to check in.

Additional cost for luggage

The crew was very nice and helpful.

Actually pushed back from gate on time in Philadelphia. Took about 25 minutes from then til take off. Landed only a few minutes behind schedule. Crew was pleasant. Food was okay.

It was a Finnair flight but operated by American Airlines. I booked through Justfly.com and paid extra for what I thought were our seats. Don’t pay Justfly for seating choice as the operating airline can switch your seats. Online checkin was difficult as I tried Finnair first with no luck, then got somewhere with American. Seats were not very comfortable but I guess that’s what you get in economy.

There was a delay from Charlotte to Dallas but not too much so it was fine. Once we arrived in Dallas, however, it took an absorbent amount of time for the crew to open the door. On top of that, the skyline in Dallas was broken down and it caused me to miss my flight completely. I’m a student so I don’t have much money so I had to “sleep” in the airport because I couldn’t get a hotel voucher due to the fact that I missed my flight due to the airport and not the airline itself. My next flight is tomorrow morning but now takes away time from an incredibly busy and tight schedule that I was on. Not happy at all with the Dallas airport.

The crew was great!

I was traveling with other people and we were not seated next to each other. And I got sick from the chicken.

Review for Eurowings

Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating.

Seats and space are just too small.

Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?

They provde fod and dinks

Baggage fees

I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price.

Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?

Overall, my flights with Aeromexico were smooth and comfortable. I especially appreciated the airport staff allowing me to load a zone ahead of my assigned zone so that I could easily get my viola in an overhead compartment on the plane. Lots of points earned there, thank you!

I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong.

The seat was very uncomfortable

The crew are very nice on both flights and they were very courteous the seats.T

The seats were not that comfortable.

On time

Very friendly and professional crew

Outdated entertainment system on the plane

Seats and space are just too small.

Food was Good, flight was without much stress and a little faster to compensate for the delay.

Delayed boarding, no announcements, long wait in line for boarding, repeated delays. Not the first time - Every tome I use this flight it is delayed and without clear information to passengers how much delay is anticipated. Announcements, even if they come - come not loud, simultaneous with other announcements - so impossible to hear. Scheduled gate is moved every time too.

Seats in front recline so that seat back is in your face.

Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating.

The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht

The seating was very close. Not enough room to sleep comfortably.

Review for Eurowings

Seats in front recline so that seat back is in your face.

Average flight to get you where you want to go. air hostess was helpful.

Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware.

Never in my life I had to pay for coffee in a flight My seat was not cleaned after the previous flight. I found trash belonging to previous passengers on my seat.

Nothing

Aer Lingus didn’t have a plane to fly us Dublin you boston so they leased one from a company. Someone from AL walked around gate area handing out a letter with the information. No announcements made that flight was going to be late. Everyone was lined up to board, no que so it was a mess. 49 min of standing there. No announcement plane was going to be late etc. Let us board but stood in jetway for awhile. Old plane. Mediocre service. no entertainment.

US pre-entry then told to wait in line until pre-entry area closed. Moved up to general boarding area. Reason for delay kept changing with no ETD announced until 20 min before takeoff. Food voucher was nice

Flight crew were cordial

Heathrow was a nightmare, didn’t find out gate until a few minutes before boarding. Flight was delayed over 3 hours, communication was nonexistent. Flight was uncomfortable, seats were tiny.

Everything ran quite smoothly.

Not much to dislike. The flight was short. Perhaps that the seats need to be a bit more comfortable.

The connection was not good too little time between flights also the American Airlines desk was hidden. We had to get boarding passes at the exit gate. There should have been a rep to guide passengers to desk.

This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times! And I hope no one takes anything out of my suitcase! And I'm sure nothing will be done so why do you even do a survey?

Flight got cancelled.

Seats and space are just too small.

The crew was great!

I was traveling with other people and we were not seated next to each other. And I got sick from the chicken.

The airline crew was responsive and professional. The flight was also very smooth.

The boarding process was like a buffet: first come first served.