Avoiding of rough air, my ears have yet to pop properly the rude man in the seat in front of me
I LOVE flying Delta. Always my first choice when I travel. Thanks again to a great crew both in the air and on the ground!
Food needs to be a part of the flight. Those snacks are ridiculous already. Our boarding was fine because we have high membership with American express and delta rewards. Crew were great and especially the pilots.
Pros: "Crew was friendly"
Cons: "On time boarding and departure"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Cons: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Cons: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Cons: "The seat was squeaking all the time"
Pros: "The crew was very nice"
Cons: "Everything else"
Pros: "Entertainment was up to date."
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Cons: "Late departure in both flight segments and finally missing baggage. Buying KLM and Air France and have odious Delta instead... Too bad to represent America."
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Cons: "The girls were sweet as usual!"
Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"
Pros: "Flight was smooth and fast."
Cons: "Didn't love that my 1st flight got off at gate G. And connecting flight was at gate C on the other end of the airport."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Pros: "The service during the flight was excellent."
Cons: "That they didn't load my luggage on the correct plane, even though they had 9 hours to do so. Then when I went to airport yesterday to pick it up, all the pull tabs on 3 of the zippers were broke off, my bubble wrapped bowls were destroyed, and all my books that I had bought were wet with pages stuck together.(ruined 6 books). Extremely disappointed,"
Pros: "Food was decent and crew were nice enough"
Cons: "Seat space was small and cramped. Entertainment was poor unfortunately"
Pros: "Boarding was seanless"
Cons: "I wasn’t able to sleep much because the seat was not comfortable."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."
Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Pros: "Pleasant crew, pilot was a little late, but was very courteous and apologetic."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Cons: "In flight WiFi was inoperable for most of the flight making it hard to work."
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Cons: "Seat, did not get upgraded"
Pros: "I was able to watch TV on my way to my destination."
Cons: "I upgraded for the cabin Round trip and when I flew back from my destination I didn't have the same good experience. I did not have the TV flying back. The plane was too rocky one minute going smooth then out of no where it into high speed. The plane was shaky."
Pros: "The TV selections"
Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."
Cons: "No entertainment, no power outlets, no food, crappy overhead bins"
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."
Pros: "Everything up to departure. Sat in line for almost an hour."
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "Gave plenty of food and snacks"
Cons: "Seat didn't recline, no changing station for my child onboard (but charged me a full price ticket)"
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Cons: "All the people I encountered who worked for delta were rude. I understand having a bad day, but everyone on two flights and 3 airports? Ive never seen a group of people be so unhappy about having a job. Will not fly delta again."
I like everything in general. Except the business seat is too narrow.
I’ve never in my life been on an international flight that didn’t serve at least a free drink, but there should have been a drink and a snack on an international flight. Also this flight had a 2 hour delay, so we didn’t know we would be going so long without any liquids for our baby and young children. The cabin crew was also very rude.
Missing bags at final destination. Super hot in plane. No water offered during flight. Check in at Frankfurt was horrible too. Overall bad experience
We thought we were booking Lufthansa with more room but found out both ways were with United . We were going on a 10 day cruise with 9 stops. United never put our bag on the initial plane and never got it to us. We are home still without our bag. I would definitely NOT recommend them. They ruined our dream vacation.
On time and even earlier arrival!! The food is poor and really a downer, LH was never a great but now they hit a new low point…
Pros: "I paid for seats"
Cons: "Sure many"
Pros: "Good movie selection. Attentive crew."
Cons: "Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again."
Pros: "Crew was very warm and friendly"
Cons: "The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis."
Pros: "The crew and comfort."
Cons: "The food does not taste good at all."
Cons: "Connection time unacceptable with delay in departure from London"
Cons: "I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!"
Pros: "The crew was very friendly and provided excellent service"
Cons: "The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable."
Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."
Cons: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."
Pros: "Everything was great. The crew was outstanding!"
Cons: "The food on Lufthansa is terrible. Many crew members are rude and unaccomodating, even in business class. I will never pick Lufthansa if I have to fly business class again."
Pros: "Crew and food were nice."
Cons: "The flight was delayed for 60 minutes"
Pros: "Our cabin service was superb Our seats were wonderful"
Cons: "Nothing it was perfect"
Cons: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."
Pros: "Friendly cabin crew."
Cons: "Lost my luggage . I am in Madrid with no luggage."
Pros: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Cons: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"
Cons: "There was not entertainment at all"
Pros: "The only good part of this flight was that even after the two hours delay of my first flight I managed to catch the second flight since it was delayed too."
Cons: "Make sure you put all the liquids like (small perfumes, mouth wash and medicine bottles) in a plastic bag before you go in for your security check at Frankfurt airport. Frankfurt airport is confusing Flight crew was super rude and disgusted Food is bad"
Cons: "Food on flight Detroit - Frankfurt was terrible."
Cons: "boarding was late and chaotic and no apology from the airline"
Pros: "All operations are handled consistently and efficiently."
Cons: "Like my outbound flight—the internet (which I purchased a 24 hour package for $19) was slow and, when I was logged off, could not log on again. Not sure if the backbone went down or if they had maxed out the number of users. But-was unable to use it for the bukx of the flight."
Pros: "Pleasant cabin crew."
Cons: "DREADFUL seats for the price. Small, coffin-like affairs packed together like proverbial sardines. I can't believe there are still middle seats for this price on a modern wide body aircraft. I was on the inside and had to step over my neighbor. The food choices were so unappetizing that I opted not to eat. I usually fly SAS business class, and based on this experience with United, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Pros: "Entertainment was very diverse ;great"
Pros: "Wonderful crew and amazing soft landing, like cream."
Pros: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Pros: "Good flight crew, professional, glad I arrived on time"
Pros: "We left on time"
Cons: "Tight legs space"
Pros: "Quick loading and departure."
Cons: "The gate changing 3 times."
Pros: "Food and service"
Cons: "Crew members were awful and rude and unhelpful. I landed in Munich and had to run to my next flight and when I asked a Lufthansa staff for help in making my connecting flight he turned to me and said "I don't care-this isn't my problem" upon finally making it for last boarding call to my next flight the staff were rude and unhelpful-I was so stressed I literally had a stomachache and felt completely unwelcome."
Pros: "Decent selection of movies."
Cons: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."
Pros: "Ample leg room and comfortable seats."
Cons: "No complaints"
Cons: "That I can't fly them all the time."
Cons: "Ridiing buses on tarmac to get to the plane."
Pros: "phenomenal transfer from one flight to the next, thank you lufthansa"
Pros: "same as above"
Cons: "same as above And landing was extremely hard.!"
Pros: "Very nice and caring crew."
Cons: "The seats are horrendous. I paid for extra room but the armrests don't move. Other airlines have armrest that move in economy seats. No opportunity to rebook online or at the airport. I flew in this route a month before, and since then I've been trying to change the seats. Lufthansa customer service never called me back. When I tried to call, I was put on hold for more than an hour every time. Never flying Lufthansa again."
Pros: "The food was good and the crew members were very friendly and caring."
Cons: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Voir avis précédent qui regroupe les deux vols
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Cons: "Delays, took my hand luggage into the hold,"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Cons: "Not enough leg room"
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "Light snack and complementary wine"
Cons: "old screens and entertainment system leg room to small"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "Easy to board and easy flight."
Pros: "Food and staff behaviour"
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Flight was on time and quick and comfortable"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Cons: "OLD plane without comfort or entertainment"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "The crew were pleasant"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
American was fine. Iberia connection delayed for 4 hours without any updates. We did not know if we d be continuing or not.
NO PROBLEM WITH THE AIRLINE, THE BIG PROBLEM IS KAYAK. AFTER BUYING TICKET NO AFTER SERVICE RECEIVED. I WILL NOT RECOMMEND OTHERS TO USE KAYAK.
For a 8 hour flight the space between seats is ridiculously close
The check in was a joke. Not enough staff and all were confused by EVERY person that stepped up to their counter. Boarding was the same. Chaotic.
No wheelchair assigned and it was requested prior days. Rude customer service representative.
We were traveling with a baby and they put us in separate seats when we had booked the seats together, we actually paid for 3 seats but due to an emergency the 3rd person couldn’t come. During the booking the American Airlines agents were unprofessional and rude to us. They made our first flight with our new born really stressful. At least the flying attendants during flight made it up and were caring, Proffessional and over the top to make sure we were comfortable. I bad story with a happy ending.
Pros: "the seating was very uncomfortable i barely had any leg room"
Cons: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Pros: "The movies in the flight"
Cons: "The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD"
Cons: "my plane to NY flew off without me and 11 people."
Pros: "Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food."
Cons: "Sound only came out of one ear from headphones"
Pros: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Cons: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
Pros: "Finnair is great when nothing goes wrong..."
Cons: "... but a disaster when things go wrong. Too many pilots "sick" on new year day so our HEL-SIN flight was cancelled. We spent three hours at the airport queueing and only getting a hotel. No alternative flight. We spent an hour waiting on line at their call center (no local numbers, only one Finland number) and got rebooked on a super tight HEL-FRA-LHR-SIN connectiob, which we barely made as the connection times were so short. Plus they messed up the checkin so we got denied boarding in Frankfurt and lost our suitcases. Perfect storm... we will NEVER take this airline again. Totally understaffed and I competent. Fly a major airline and pay a little more to avoid things like this..."
Pros: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Pros: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"
Cons: "Food and drinks overpriced."
Cons: "very little leg room for anyone over 6 feet"
Pros: "That I made it safely to my destination. Updates from the cockpit were appreciated. Plane was nearly empty, so I was able to stretch out over severa seats."
Cons: "I haven't heard good things about American Airlines, and now I know why. Probably the oldest plane in the fleet. Entertainment was 2-3 fold down screens from the ceiling. I can't remember the last time I flew on a transatlantic fight with no entertainment- nearly 20 years ago I'm sure. Airplane food is never great, but food options were worse than normal. American Airlines customer service at JFK was horrendous, resulting in several passengers missing their flight. (I was there if 4 hours to spare, but had to wait 1hr+ to have my birthdate changed in the system.)"
Pros: "Polite crew.. 2 meals.. very smooth overall"
Cons: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Pros: "The Iberia plane had a new interior, and possibly was a new plane. The new thinner padding on plane seats was not a problem at all. The crew was friendly and let me switch to a different seat that had an empty one beside it so I could stretch out more. A great flight."
Cons: "I liked everything. They exceeded my expectations."
Cons: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"
Pros: "Food on into fight inedible..No Food on domestic. Charge for everything."
Pros: "The crew was attentive, the plane left on time, we arrived very early at our destination."
Cons: "The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people."
Pros: "Great airline. Food great comfortable seats."
Cons: "Don't understand why they do not open to get the seat until 36 hours ago. Our family of 4 got scattered all over; the agent was not at all helpful -- they seemed bitter about their working condition and the fact that they had to deal with dissatisfied customers. I talked to the supervisor and we were finally able to sit together just because a party of 4 did not show up. I am not at all happy with the AA for their stupid rule."
Pros: "Personnel were very nice and fight was comfortable"
Cons: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Cons: "15 hours before the flight, I was locked out from the website to check in and secure seats. I then called British airways to do so and after 15 min of the agent trying to get seats, she told me that there was a shutdown and no passengers were able to do so and everyone had to book seats at airport. When I got to Heathrow, the agent told me that was not true and everyone was able to book online.. Misleading!"
Pros: "All went smooth"
Cons: "The vegetarian food was very boring and small portions. Please spice it up and don't just take away things. Add things: tofu, mushrooms. Whatever."
Pros: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Cons: "No room in coach"
Pros: "The meal for dinner was nice with wine, good old fashioned meal service. The plane was clean. Blankets and pillows provided. Staff seemed efficient. The flight was operated by Iberian so it was all in Spanish. Okay for us as we speak Spanish."
Cons: "The seats had so little padding. We are not very tall and the seats are just too close together. The poor fellow behind me could not make a move without bashing the back of my seat. Not his fault. If you are over 5'5" tall you are in trouble. It is too bad that flying has become so uncomfortable in coach."
Pros: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Cons: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Pros: "It was Iberia airline"
Cons: "Put in call light three times without response. They just shut it off!!"
Cons: "Very narrow aisle that made it very hard to navigate carrying my daughter's car seat"
Pros: "the flight was very comfortable"
Pros: "The movie entertainment selection Food was okay"
Cons: "Dirty bathrooms Flight was extremely shaky Seat was uncomfortable"
Pros: "They were accommodating and helpful, despite being overbooked and busy."
Cons: "We cannot think of one thing they could have done better. They were a very professional crew."
Pros: "It was a wonder flight. Great staff!!! highly recommended."
Pros: "The crew members were very pleasant and attentive."
Cons: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage. This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation."
Pros: "Flight attendants were grumpy, food was horrible (even for airplane standards), entertainment selection subpar and boarding was confusing (i.e. they was a group "b" and a group "2"- both different? ) received no nice comforts such as eye mask, etc"
Pros: "It was a new plane."
Cons: "Flight was operated by IBERIA. I had to seat separately from my husband as IBERIA charges $45 for selecting the seat."
Pros: "The crew was very nice and helpful and the flight went well and was ontime, in fact early."
Cons: "I thought that I got one bag checked for free and another one would cost $50. But when I got my boarding pass I was charged $100."
Pros: "Crew was not very helpful, last time I fly Iberia."
Cons: "Outdated entertainment system. Furthermore, little selection of movies to see--for instance, the "international" movie selection included only two episodes of Foyles War and nothing else. Is this a joke?"
Pros: "Great flight. Check in had to be done manually but the agents were plentiful and it was quick and easy. Great movie selection on the flight and the chicken and rice tasted great as well. Would recommend this airline."
Cons: "No issues."
Pros: "Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes"
Pros: "Terrible service on board. The flight attendants were upset all the time. They offered drinks only twice with food service and limited options on a 8 1/2 hours flight. If you asked for anything they would be very rude. Food is horrible. Entertaining on board is very good with lots of options. We were on time and we made it safely."
Cons: "Service on board was really bad"
Pros: "Sat next to tall, broad shouldered fellow but otherwise fine seats. Food was ok but too cool."
Folks never want to sit readily when others are boarding.
Very tight leg space in the cabin
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Pros: "The crew was astounding"
Cons: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Pros: "Crew memebers"
Cons: "Boarding clusterf..."
Pros: "On time, no hassle."
Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Cons: "Excelente aerolínea"
Pros: "Amazing crews!"
Pros: "great food, entertainment and seat comfort"
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Cons: "Boarding at CDG was awfully slow"
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Cons: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Pros: "Very quiet"
Cons: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Cons: "Tiny uncomfortable seats."
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Cons: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Cons: "Some toilet facilities out of order and some slow service"
Pros: "Nice food Right in time Police and customs formalities easy"
Cons: "Poor comfort in business class No entertainment at all"
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Cons: "There were not noodle soup ready this time."
Cons: "There are always delays. Today it was that internet was down."
Pros: "the food"
Cons: "no room for legs"
Pros: "On time departure and arrival"
Cons: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Pros: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Cons: "2 hours delayed..."
Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Pros: "No delays, service with a smile"
Cons: "Nothing to report."
Cons: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Pros: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Cons: "Seat a bit uncomfortable"