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Top 4 airlines serving from Spain to Oklahoma
Scores according to KAYAK customer reviews
Cons: "I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all."
Cons: "Best airline! More space between seats. Great service. Great meals and snacks and overall excellent experience! I've travel a lot and no other airline in North America comes close! Thanks!!"
Pros: "Amazing crew and service."
Cons: "Seat space extremely low for tall person."
Pros: "The food was better than most other airlines"
Cons: "The boarding process is confusing. Checking the passports separately in the same area boarding lead to a lot of congestion and confusion. The boarding pass reading machines often didn't work. It looked like passengers in higher classes couldn't use the economy machines."
Pros: "Really cheerful and friendly crew."
Cons: "They changed my seat just before boarding. Front lavatories are not usable by passengers behind the curtain."
Pros: "Everything, I love Lufthansa"
Cons: "Seats are super tight and very uncomfortable for tall people."
Pros: "I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts."
Cons: "United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights."
Pros: "Crew was good"
Cons: "No entertainment at all, food was bad"
Pros: "Service was great too"
Cons: "Squished in seat"
Pros: "Food was good but not enough."
Cons: "Entertainment system was not working."
Cons: "After usual perfect service from Luftahansa, I noticed that my lagguage was opened and destroyed."
Cons: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Cons: "Notifications for Change of Boarding Gate is not very effective. It is dependent on internet connection and may lead to missing flight connection. It happened to me, in spite of the wifi connection at the airport. Some airlines would put up an electronic notification for the change at previously known Gate. It's also possible to miss Airport voice messages due to temporary impairments travellers suffer from the previous flight. You can call out a passenger for all you want and still miss passing out the message."
Pros: "Airy plane. on time. Good service. Flight wasn't full"
Pros: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Cons: "Just typically being on a plane not much can do about the space in economy"
Pros: "Food and boarding"
Cons: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Cons: "Boarding from terminal F. Very far away located. Then transfer by bus to the main terminal 2. Two floor climbed by stairs. Then gate changed. Passengers who arrived later accessed directly through main terminal 2 to the gate. No entertainment on board at all. A321 plane is not comfortable. 15 min. delay no so bad."
Pros: "They’re very polite persons"
Cons: "The way they treat people"
Pros: "I am in love with these guys! They made me feel very welcomed and proved that German quality is the highest one. The crew was just brilliant! Incredible comfort. Thank you!"
Pros: "I believe Lufthansa does more than the majority of other airlines for economy class passengers."
Cons: "There was nothing I didn't like."
Pros: "Every time I fly Lufthansa I am super pleased with the food. All other aspects fine too."
Pros: "Good plane and service"
Cons: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Pros: "Stewardess enjoyed her work encouraged us to take better seats. A full hot meal."
Pros: "hot food and some complimentary alcoholic beverages"
Pros: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"
Cons: "Flight was delayed"
Cons: "Plane was delayed forcing me to run to my connecting flight"
Cons: "No entertainment"
Pros: "Nothing special. Very early flight. Just wanted coffee.... Then sleep"
Pros: "Although the departure was a little bit bumpy, the snack was tasty!"
Cons: "Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation."
Pros: "there was food on the plane, which was quite o.k. and the crew was very friendly."
Cons: "Flight was delayed as it arrived too late. the boarding therefore, was a bit hectic, especially as Lufthansa does not make boarding according to zones or group numbers like most of the other major airlines."
Pros: "Comfortable flight, good food and service."
Cons: "Check-in is bit tedious and the kiosk didn't work properly. Flight was delayed due to some incidents but they are not airlines' fault.."
Pros: "The crew was pleasant, and the food just fine. The entertainment options of movies or music or news were quite good."
Cons: "The first plane left too late to make the connection. The Lufthansa staffer who reorganized my trip considered two options and picked the best one. However, she didn't stress to me how far the next gate was at another terminal -- luckily I asked someone else who helped me get a bus. I am not fluent in German so that may have added to my uncertainty. And my suitcase, which she said she was making sure would get to me in Marseilles, did not come for 24 hours."
Pros: "Very organized"
Pros: "I like the services"
Pros: "Everything! The food was nice, I liked the entertainment too!"
Cons: "That my fellow passenger took some of my limited space due to being obese:("
Pros: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Cons: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Pros: "Extra luggage at not extra charge. Good food... Love the crew"
Cons: "Messy boarding"
Pros: "Fast the boarding process all in time good food"
Cons: "All was alright"
Pros: "Helpful ground personnel - seems like this connection issue happens often"
Cons: "Leaving Frankfurt late....hanging around airport waiting for a rebook"
Pros: "Excellent accomadations"
Cons: "Very long lines while checking in"
Pros: "Please do it more easy for the costumers"
Cons: "The people who have baggage for check in can do it since the beginin the travel gol and back"
Pros: "The plane was very comfortable, and I had plenty of space, because I was sitting near to the exit door. The service and the crew were just great. I love traveling with Lufthansa."
Pros: "Friendly staff and comfortable trip"
Pros: "The name of the company"
Cons: "I has a flight between mad to franfurt connection to Miami. And lufthansa never advise me that the first leg of my trip was cancelled."
Pros: "Got from one place to another"
Cons: "Seats are terrible, no entertainment, and high expenses even for soda! Since when is BA in a race to the bottom with all of the other terrible airlines?!"
Pros: "Nice plane, good food"
Pros: "It left when I needed it to"
Cons: "Price. Crazy business fare for a very tight uncomfortable coach seat. No entertainment. Food was pretty awful."
Pros: "It was a short flight but everyone was proper and professional, as I like!"
Cons: "Nothing really"
Pros: "Large plane operated by Iberia"
Cons: "Uninspiring food"
Cons: "No drink service offered -- crew simply passed by uninterested, and no attempt whatsoever to make any announcements in Spanish -- this on a flight from MAD to LHR. Pitiful."
Cons: "my trip to England was a nightmare starting with American Airlines not being able to find my flight or my name in the system. It was worse on the return from Gatwick. They also couldnt find me in the system and i blame it all on this Kayak travel site. I will never again use Kayak !!!!!!!!!!!!!!!!!!!! my trip was a nightmare."
Cons: "Non-stop from Madrid to Philadelphia was canceled apparently because of a computer problem and then I was rerouted through Amsterdam with an extremely short connectios which in turn meant that baggage did not make it and was opened and damaged !!! BA clearly at fault. BA Reservations agent suggested to enter a complaint"
Cons: "Because our flight was late arriving into London, it caused us to miss our connecting flight and needless to say, there was an overwhelming oh well attitude from the Brittash Airways workers. We should have arrived home at 6:50pm but because of all the delays we didn't arrive home until 2am and WITHOUT our luggage. I'm beyond frustrated and exhausted."
Pros: "The crew was nice"
Cons: "The space was so limited"
Pros: "Was upgraded to business in my first leg."
Cons: "The flight was late, so I was going to miss my connection. I do not appreciate having to wait three hours just to get a new route, and much less the Iberia staff working "on behalf" of British Airways, blaming BA, the system and what not, and being unable to answer straightforward questions such as, Can you give me the confirmation number for the last leg of the flight so I can get a boarding pass in the United Airlines app. Uncommonly ignorant (I speak Spanish as my native language, so that was not the barrier) and uncommonly rude."
Cons: "Everything felt and smelled dirty."
Pros: "The captain was very open about why we were delayed and when we were due to arrive. Each time our time slot got moved up he let us know."
Cons: "That after waiting 2 hours for checking in due to airline system issues, we were told that they would book us on a later flight but gave us already late boarding passes for a flight that had left"
Pros: "Same as before. But I flew with Iberia."
Cons: "The seats in standard economy were the worst/most uncomfortable seats I've ever sat in on an international flight."
Pros: "Good food Seats were reasonably comfortable Boarding process went ok"
Cons: "Ticket sold as BA, but was shifted to AA (I'm assuming this was due to overbooking) Old aircraft - no power on seats, old TV displays, limited movie selection."
Pros: "Clean and newer plane"
Cons: "Row 6 seat C (aisle)... The curtain for biz class needs a better hook so that it doesn't rest on the legs of the person in that seat (6c)"
Cons: "Flight canceled with zero assistance to passengers"
Pros: "Excellent service with good major airline."
Pros: "American Airline agent in Madrid was very helpful during check-in by finding us comfortable seats together."
Cons: "We could not do check-in on-line. Same as on the way from SFO to London and then Madrid. This is absolutely unacceptable. We plan neither use British Airways ourselves nor recommend it to any of our friends or family members in the foreseen future."
Pros: "The flight was comfortable and my husband and I felt really safe. Both the take off and landing were smooth as silk. Thank you, British Airways--the flight and everything about it was wonderful!"
Pros: "The flight was booked by British Airways but the flight was operated by Aer Lingus. The crew were very friendly and helpful. The food was good. The flight wasn't fully booked which helped with the level of comfort as I was able to spread out my things on the empty seat and tray table next to me. Otherwise it would have been a small space to live in for 7 hours"
Cons: "Aer Lingus charged about $6 for a glass of wine and alcoholic drinks. Other international airlines I've flown on include wine with lunch or dinner. Also there were no blankets available for the long flight, just pillows."
Pros: "The Entertainment options. OUTSTANDING"
Cons: "El dia 27/marzo/16 volamos mi esposa, 4 hijos y yo de Madrid a Londres vuelo # 459, el cual llego tarde y perdimos la conexión del vuelo DIRECTO a San Diego # 273, nos mandaron vía Chicago y volvimos a perder la conexión a San Diego por pura lentitud del personal de British, teniendo que dormir en Chicago, nos dieron hospedaje y 100 dlls para cenar para 6 personas (gaste lo doble). Al día siguiente, estuve cerca de 90 minutos batallando para que me imprimieran los pases de abordar porque supuestamente British no había pagado los boletos a American Airlines. Les pido me recompensen con boletos redondos por todas estos inconvenientes. Saludos y gracias, Fernando Vizcarra"
Pros: "Lots of restroom, friendly staff."
Cons: "Food wasnt great. They announce that a english breakfast or omellete will be serve , but had a wrap instead. I delected tomato mozarella wrap and there nothing much in it. Mostly just a wrap. Disappointed on this. The lunch or dinner was good enough."
Pros: "Stewardess was very pleasant and managed youth group behaviors well!"
Pros: "Because the flight was about half full between Madrid and Dallas (a rather long flight!) and because my sweetheart and I were seated in the middle 5 seats alone, we were able to put the arm rests up and get some real sleep to acclimate to West Coast time (our final destination). I can never sleep very well sitting up. Also, the food and entertainment were pretty good. We were given two main meals and a few snacks in between, including chocolate ice cream, which I've never received on a plane before. All that in addition to the decent selection of recent movies available made for a relatively pleasant red eye flight."
Cons: "The entertainment system on the back of the seat was clearly outdated and the screens were not very reliable. While watching a movie, if the captain made an announcement, it was made in the headsets, too, as usual, but uncomfortably loud."
Pros: "Location in the aircraft"
Pros: "A REAL Iberian airlines STAR was Ms. CLARA BENCORO--the Iberia counter agent (gate H22 @ Barajas) who was ABSOLUTELY amazing in re-booking me from MAD>>LHR after the French air traffic controller strike had delayed this leg of my trip past the LHR>>SAN departure time. She was SO efficient & competent in changing me to an earlier flight to London which saved this trip by getting me there well before the scheduled 15:30 departure connection to SAN. Her knowledge of all the ONE World computer reservation system interfaces was amazing, as she spent almost 30 minutes rebooking me and ensuring my luggage would catch up. As my booking was through FinnAir she had to go through THREE systems (Finn Air / BA/ AA) to get me to London on time. PLEASE recognize her customer service !!!!!!"
Pros: "Entertainment System was very good, crew communicated what was going on well, and it turned out to be a pleasant flight."
Cons: "Seat 39D had a fixed full aisle arm rest resulting in even less legroom. Only 1 toilet at back of plane - more people waiting for a single toilet, expecting more.. (I didn't use the ones at the front of the cabin) if the toilets get any smaller I doubt I'll be able to get in and use it. As I was near the back of the cabin, no choice of meal available when they got to me, given Pasta which I wont eat. Bread rolls were good."
Pros: "I booked on BA but flew Iberia. The crew were friendly. The food was better than many airlines I have flown."
Cons: "My screen quite working half way through the flight a continually reset after that. Water was only offered 1 time between meals."
Pros: "Lots of leg room, good food, and friendly professional staff"
Pros: "Ease of location of airport"
Pros: "I like that the plan was pretty much empty allowed for leg room and space, plus the flight was fast !`"
Cons: "one male member on the crew was a bit rude but the ladies where awesome"
Pros: "Ice cream makes American Airline unique. I love it!"
Cons: "Late departure without good explanation and announcement. Movie choices are not very,interesting."
Pros: "I tried to check in online but was prompted to check in at the airport. At the airport kiosk I checked in and got a terrible seat two rows from the back. Food was mediocre and entrainment fair. The flight crew were ok not exceptional. Aircraft was nice and clean. Other than poor seating the flight was smooth. I've had better flights overseas."
Cons: "See above I should asked for another seat there were plenty of vacancies."
Pros: "Comfortable seats. The plane was half full."
Cons: "Iberia makes you pay if you want to choose seats. Scarce food. Boarding was caotic."
Pros: "Good movies/entertainment"
Cons: "The food was not good. British Airways has good food, but this was Iberca (spelling?) which did Not have decent food. Also, we waited on the plane one hour before it finally took off.."
Pros: "Seating was excellent the addition 5cm in the new layout makes it much easier to board and more comfortable to sit and adjust your seating without bothering passengers around you"
Cons: "No complaints it was a great flight"
Pros: "Great crew, new aircraft, food was very good and the chicken curry with rice was excellent. Nice landing (gently and controlled) right on time!"
Pros: "Nice Staff"
Pros: "Comfortable, well organized, nice personnel, good food and wine."
Cons: "Many new films didn't play on the entertainment system."
Pros: "There was not a whole lot of things that happened but I was frustrated after the boarder officials delaurd me. I missed the flight and was lucky to travel layer that day. They had put me on standby and confirmed me for the next day's flight. They stated they would not be responsible for hotel or food. Grrrrr"
Pros: "Appreciated the vegetarian meals that I requested."
Cons: "From Madrid to Philadelphia the seat belt sign was on. I cannot believe that there was bad weather all the way across the Atlantic! People, including me, finally decided that the light was never going to be turned off and disregarded it, which I would think is much more dangerous! Poor support on making sure that passengers had to pick up their bags in Philadelphia and go through customs. There should have been someone as passengers reached the end of the concourse from the plan to remind them to get their baggage. I knew but there were at least five around me in line for customs that did not know and I informed them. Wine was awful."
Pros: "The stewardesses were particularly helpful. I'd look to fly British Airways again when I head back to Europe."
Pros: "Great Service. Great food."
Pros: "on time, pleasant crew"
Cons: "entertainment, or lack there of uncomfortable seats dirty blankets clogged sink in the bathroom"
Pros: "Great selection of movies and entertainment"
Cons: "Flight attendants were very disorganized, did not answer calls and were not on time to serve the passengers. The snack just before arriving was served 30 min late and they were rushing to clean up; they finished just in time before touchdown. I heard one saying "we're landing in 1.5 hours while serving the snack and the flight tracker showed about 50 min. They even dropped an empty can from the trash bag on me and not a single apology."
Cons: "WiFi entertainment not working"
Pros: "I was upgraded to business class because I had to fly home early after I suffered a crushed wrist and broken arm while in Spain. I could not have made it through the flight without the extra room and pillows and my daughter by my side."
Cons: "The stewards and Stewardesses were very unfriendly. I was in so much pain and not one person asked if there was anything they could do to make the flight more comfortable. Just the kindness of offering would’ve been so nice. One girl just threw a water bottle in my lap!"
Pros: "Our MAD-JFK flight was delayed and we weren’t going to make our connection, so American Airlines automatically rerouted us through Philapdelphia, and got us to Indy just two hours and thirty minutes later than our original arrival time. I was very pleased wiht this service"
Pros: "Nothing, I got stuck in Spain and had to pay for a new one"
Cons: "I was late for my flight connection, the airline in Spain was unable to robook me because I booked with kayak and I ended up loosing the ticket and had to pay 1,500 US dollars to get the rest of the way home. I could not get a hold of kayak for help by any means"
Pros: "The flight was on time and the plane was not full."
Cons: "The food was terrible, it’s getting worse every year. It’s worse than hospital food. One extra luggage was 80,00 Euros which I find expressly pricy when usually it doesn’t cost more than $50.00 US dollars"
Pros: "the flight was nearly empty so everyone got to stretch out and there was almost always a restroom available"
Cons: "I got a lot of engine noise so I didn't enjoy the entertainment as much"
Cons: "Couldn't take it due to delay, delay, cancel at RDU"
Pros: "Comfortable flight."
Pros: "From madrid foto Charlotte everything was excellentm"
Cons: "From Charlotte to miami they made me wait more than an hour for my luggage because they sent mine on another flight"
Pros: "Overall smooth. No delays. No major roadblocks."
Cons: "There was some type of leak above my seat that would periodically drip on me."
Pros: "Flight was under booked so there was plenty of room."
Cons: "Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time."
Cons: "The seats are very tight."
Cons: "48 hours to get to Philadelphia from Madrid. First flight was cancelled due to plane mechanical problems. Then flight diverted due to bad weather. Horrible flight."
Pros: "Staff great, food good"
Cons: "Seats had no cushioning for bottom. Need to improve"
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Pros: "The attendants helped you with all your needs. They were professional and fluent in the languages necessary to help the passengers. Very impressed"
Cons: "Good was good. Snacks and beverages were awesome."
Pros: "Nothing out of the ordinary, which for plane flights is about as good as it gets. No delays, no scares, no extra inconveniences."
Cons: "It's a transatlantic plane flight, not anything I'd describe as a fun experience."
Pros: "short flight"
Pros: "New aircraft, very comfortable"
Cons: "The Flight Attendants were HORRIBLE. They were rude and dismissive to all passengers, One in particular (Suzette) actually made a passenger sitting next to me cry. I was embarrassed to be an American. It was a nightmare of a flight because of the flight attendants."
Pros: "Staff was pretty good, and while the food wasn't incredible, it wasn't bad."
Cons: "I hold the personal opinion that the headrests on transatlantic seats should be the sort that prevent one's head from falling to the side. It seemed like this was a domestic plane assigned to an international route."
Pros: "Everything was fine. Attendants very good."
Cons: "Everything fine."
Pros: "Safe flight. Two seats instead of three on the outer aisles. Although the flight was an hour and a half delayed, we landed at the original time. Not sure how that works."
Cons: "Very old plane. No individual entertainment for an 8 hour flight. The old fashion tv were in the middle of the plane. The flight attendant were almost non existent. One toilet did not work. I was very disappointed"
Cons: "I can't remember the last time I flew to or from Europe on a plane with no in-seat entertainment options. On the "big" screen: Alice in Wonderland Part II? Wow, what a great movie, especially for a bunch of adults. The other, The Big Short, at least 6 months old and I'd already seen it. Really poor sound. Take some of your profits, American, and upgrade your equipment. I will really try my best to avoid flying on your airline again."
Cons: "Not able to check backpack."
Pros: "Madrid to Charlotte personal was very good but Charlotte to Atlanta was completely the opposite."
Cons: "The Charlotte - Atlanta portion! Flight attendance were like doing a favor... very bad service."
Pros: "same as above"
Pros: "Crew was good."
Cons: "The entertainment touch screens are HORRIBLE! It can take up to a minute to get the button you are pushing to respond. It was this way on both AA flights I had (different planes). Also, when the captain or flight attendant chimes in with a message when you are watching a movie, the volume of the announcement is incredibly loud. Last, there was no WiFi available on the plane. It was a 9 hour flight and this is 2016."
Pros: "Nice food service."
Cons: "It wasn't British Airways. I had to hurry to American after being told at the check it was a different airline."
Pros: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Cons: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Pros: "Flight was not full so i got two seats to myself. Movie selections was great, and crew was great ."
Cons: "-AC was way too high. -Blanket was way too small and thin. Only cover half of my body and they didn't have any extra blankets -There was no free movie available on a flight that's over hrs long. -I got sick because it was so cold"
Pros: "Great service, good food, even had an ice cream break. Awesome."
Cons: "Gate assignment was 45 minutes from the check-in area. Would be nice to have that heads up a day or two earlier. We had enough time but the extra time that we thought we had built in."
Cons: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
Pros: "The crew on this flight was amazing, very friendly, and really went out of their way to make it more pleasant"
Cons: "The airline yet again didn't have a requested meal"
Pros: "Friendly staff, clean plane, and comfortable seats"
Pros: "Very friendly staff."
Pros: "2:30 h late!"
Pros: "Frequent flight updates"
Cons: "Could not hear gate instructions when standing in hallway."
Pros: "Nice seats, Entretenimiente, choice ,"
Cons: "In tourist the crew treats you like cattle ."
Cons: "It was cancelled four hours before my flight."
Pros: "No problems flight wise. Made it safely overseas."
Cons: "Grumpy and impatient flight attendants, particularly with the gentleman who only spoke Spanish next to me. Worse was the nearly two-hour line to check our baggage and check in for our flights! Total mayhem."
Pros: "Entertainment was good but the system had to be rebooted two times as it was getting stuck."
Cons: "crew was more about relaxing themselves vs. worried about passengers. Wrong priorities! They ran out of food choice by the time they got to our seating area which was at half point of the plane!"
Pros: "Flight staff was very nice. seats were nice. plenty of overhead storage room"
Cons: "i asked if my children could peek into cockpit and flight crew said no."
Pros: "The food and flight were great"
Pros: "The flight, boarding and arrival, was smooth and friendly."
Cons: "The notification through Kayak or Finnair was severely delayed."
Pros: "Flights being on time"
Pros: "Very convenient"
Cons: "Plane was really old. Shook a lot from turbulence. TV was very old with the same 8 movies there and back. My screen was actually so dim (with the brightness turned up 100%), that I couldn't even watch anything on the way to madrid"
Pros: "Good crew."
Cons: "Total confusion about tickets. Last minute shift to Iberian Airlines and time change. No coordination between airlines on boarding passes. Took 2 hours to check in at Madrid airport and still wrong. Worst airline food in over 40 years of flying. Miami airport filthy."
Pros: "The service was excellent, great entertainment options and the food was really good!"
Cons: "Attitude of flight attendants"
Cons: "There is an insulation issue in the wall next to 35F...Wall was covered in ice cold condensation."
Pros: "Crew and comfort were excellent."
Cons: "First, united cancelled my flight to OkC, their reasoning was because of the weather, if that was the case then, why weren’t other flights cancelled? Then after waiting in line for an hour to see a customer representative for another flight, they said it was at gate C2, we go there then the gate was changed to E10. After already have walking from gate F, to E, back to F, then C and finally back to E, was a little ridiculous."
Pros: "Comfy seats. Good entertainment. Good boarding.....Nice and professional crew."
Cons: "Ice cream was good but I don't like that as a dessert. Too much sugar. I;d rather another healthier option. Yoghurt maybe? If i can be picky, white wine could have been better."
Pros: "It was a short flight, less than an hour, but the crew was great."
Cons: "It was unclear that the check-in was through United in terminal 1, not through Lufthansa.So we were at terminal 4 and it took us an hour to get to check-in at terminal 1. Also the entertainment at my seat was not working so no movies for 9+hrs."
Pros: "Enough room for legs this time."
Cons: "TV on board not working during the whole flight. Food not good."
Pros: "There was plenty of space on the plane even tho it was completely full"
Pros: "Professional, Professional, Professional!!!!!"
Cons: "Absolutely nothing!!! Aircraft ready, clean, and even new!!! Left on time and arrived on time. Nothing negative here."
Pros: "The flight was great and so was the staff."
Pros: "That I got a direct flight to my destination! Which I've never had before."
Cons: "That there was an hour long delay. What if I had a connecting flight?"
Pros: "Plenty of room in the seats"
Pros: "The flight was very good, only drinks and snacks provided as expected-no entertainment provided so not expected. Overall a good experience."
Pros: "Bad weather and a bumping up and down and side to side, wild ride. The flight was delayed because of a broken arm rest on a seat. This delayed the flight and allowed a front to move in, which we flew through."
Cons: "The 45 minute delay to remove a arm rest on a seat."
Cons: "Delay over 2 hrs"
Pros: "Pleasant crew and all around good experience. I had no problems with any of my flights."
Pros: "Food was actually pretty good."
Cons: "In flight entertainment system was broken my entire flight and my husband's was broken for a portion of it. It looked like the screen was seizing and I couldn't turn off the screen. The flight attendant tried restarting it multiple times but there was no other troubleshooting to fix it."
Pros: "Boarding was on time, flight was on time"
Cons: "Grouchy flight attendant. No overhead room for carry on. No coffee. No hot tea. Apparently not well prepared for flight."
Pros: "Departure and arrival were on time."
Cons: "Flight was 2 hrs late"
Pros: "Efficient boarding by the United staff. The people at the Madrid airport were so friendly and helpful! Many choices of newer films to watch."
Cons: "The food was not particularly tasty but that's not a shock. I've had worse!"
Cons: "My flight was ten hours late and no accommodations were provided. 40% off tickets to hotels and no way to get to them."
Pros: "food, entertainment"
Pros: "It waz awesome"
Pros: "Seats comfortable Flights on time Good communication between airline staff and passengers"
Pros: "Poor attitude by every united employee I ran into."
Cons: "30 minute flight delay due to late inbound aircraft. Fortunately, we were able to make up for the lost time in flight."
Pros: "It was an easy flight and smooth process. Boarded and departed on time which was great. Attendants at the gate were nice, flight attendants on the flight were nice and helpful."
Pros: "On time"
Cons: "See previous comments"
Pros: "Everything the city is beautiful"
Pros: "It was fine"
Pros: "We were ontime boarding ,taking off, and arriving at OKC. GREAT FLIGHT."
Cons: "WE DIDN'T NEED ENTERTAINMENT. FLIGHT WAS SHORT"
Pros: "Everything was great. First time using Kayak and first time on United."
Cons: "Bag. Took too long at baggage - Waited an hour after I arrived to pick up bag and take to customs. GOod thing I had 3 hours!"
Pros: "There was no delay, everything went smoothly, we were informed at all times and crew was incredibly nice. This was a United fligth, not Lufthansa"
Pros: "Everything was very painless from booking to flying! This was my first time flying United and I'm very impressed and excited to fly with them again in the future. I had an hour delay on departure that caused me to miss something but when I called united to move my return flight due to this they handled it great! Based on that alone I feel myself become a loyal United customer! How you handle mishaps means the world to someone like me!"
Pros: "Great food and entertainment options."
Pros: "The crew was very capable and efficient and fast with serving food and drink."
Cons: "I was still a little hungry after the second meal - the sandwich could have been bigger or maybe add something to go with the sandwich."
Pros: "To have electrical outlets in the seats Good movies Blanquets"
Cons: "Flight attender - No very nice"
Pros: "the snack pack was a good value"
Cons: "arriving plane was late so we got into OKC late"
Pros: "Usually the crew members aren't very friendly and they look as if they're not enjoying the job. However, United crew was incredibly friendly!! I really enjoyed the 8 hour flight thanks to them!"
Cons: "The airplane was a bit too cold for me."
Cons: "Terrible airline ."
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Cons: "That the captain knew he was having problems with the plane and he change flights."
Pros: "Great flight, but to clarify, it was United."
Pros: "Everything went smoothly."
Pros: "In flight crew were friendly, professional, helpful. We appreciated frequent offers of water."
Cons: "My husband, w/ recent collarbone fracture was not allowed to board early, so got stuck in a crush. Our neighbors to the front went into full recline mode ASAP and remained there for 8-1/2 hours- we were unable to reach our belongings on the floor or exit the seats without flight crew intervention - and we are 140#, moderate height! Seats this tightly packed should not recline! Somehow watching numerous economy plus seats remaining empty several rows ahead of us while we endured this was a sorry statement from the airline."
Pros: "Crew was great, captain was a comedian. Pretty sure he broke the speed limit getting from Denver to OKC (95 minute flight took just about 67 minutes. Hey, the pilot told us he was going supersonic) no complaints here. Again, great entertainment, flight didn't last long enough to enjoy the free wifi entertainment."
Cons: "This was a 6 person row plane. As such, with three on each side and more people front to back, I lost leg and shoulder room. At 6'4" & 280 with size 14 feet, you notice these things."
Pros: "Positive crew made even requests for seat changes happy moments. Even got us there 10 minutes early,"