Daily cleaning, installation of cabin HEPA filters on flights from Omaha to Mazatlán
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A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
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There are currently 590,102 active cases of COVID-19 diagnosed in MX and 31,585 deaths as of Apr 13 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 5h 51m.
In the past 3 days, the cheapest round-trip tickets were found on Multiple Airlines ($521) and American Airlines ($646)
When flying out of Omaha you will be using Omaha Eppley Airfield, often referred to as Omaha Airport. You will be landing at Mazatlán Gen Rafael Buelna, also known as Mazatlán Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Omaha to Mazatlán.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Mazatlán from Omaha is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Mazatlán with an airline and back to Omaha with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Mazatlán from Omaha up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Awesome crew. Service was well above expectations. Thanks"
Pros: "The flight was shorter than scheduled"
Cons: "One snappy and short attitude from an attendant"
Pros: "Fun crew!"
Pros: "Boarded on time and got to the destination early. Never flows Alaskan Airlines before but will definitely remember the great experience"
Cons: "Nothing. All great"
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Pros: "Crew was great, seat was ok"
Cons: "Everything was groovy"
Pros: "The price"
Cons: "Flight got delayed I sign up to get a text msg Incase flight got delayed, but what’s the point of getting a text when your already at the airport?"
Pros: "Love Alaska Airlines"
Pros: "Everyone smiled, everyone helped, no hitches and I’m happy."
Cons: "Haven’t had it yet"
Pros: "The flight itself was great."
Cons: "The flight was 2 hours late boarding and we spent another 1/2 hour waiting in line to take off."
Cons: "Went to ticket counter at 5:33 and talked with Tyler L, whose boss Jerry had instructed him to not let passengers check in after 5:30. The flight was at 6:10. Tyler smugly smiled while refusing to print a boarding pass, then was unable/uninterested in helping me rebook. I had gone through security and couldn't find boarding pass email. I went through checkin the night before but apparently it didn't finish. Talked with security about getting back to front of the line. I had 30 minutes to walk 600 ft and absolutely could have made that flight. Called 800 number to book a new flight."
Pros: "Fast boarding and take off, arrived early and didn’t have to wait for bags."
Pros: "Quick and efficient. The crew was very attentive to customer needs. There was an infant on board and I saw them helping the mother with the infant."
Cons: "None at this time."
Pros: "love direct flight from Omaha to Seattle. timely in getting us off. Crew very responsive. coming through several times to offer us water which is great for a 3 hour flight. thanks."
Cons: "we both bought food. Mine was great. his was mediocre. through no fault of Alaska airlines. we were in row with 3 seats. the other gentleman had a very high weight. He struggled to get his seatbelt to close. Not sure what you can do to fix that. Just a growing USA problem. Where he needed a seat and a half."
Pros: "Had no problems and web site no issues."
Cons: "Flight was late but was airlines fault, no issues with web site"
Pros: "The AC worked on the second plane they loaded us onto at last."
Cons: "The fact that we had to 'de-plane' and then they still didn't leave! First, the AC didn't work so we had to sit in a hot plane for an hour. Finally, they decided we couldn't use that plane so everyone had to switch planes. Next, one of the passengers was sick so we had to wait for a medic to come and examine the person, only to have him/her removed so that we could finally take off. Not what we expected from Alaska!"
Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "Seeing me seated next to a young person big enough to need more than one seat (couldn't lower the arm rest), a flight attendant found another seat for me without me asking."
Cons: "If a person needs two seats, maybe they should buy two seats. The streaming movie only came it fitful bits, far inferior to previous provided screens. It also took about twice as long to play as a result. And of course, checking a bag should not be an additional cost, nor should a meal on long flights."
Cons: "Rude people. Guy next tp me was offered food. I'm pregnsnt and wasn't offered food"
Pros: "Every Alaska Airlines employee went above and beyond to make sure our family had a great travel experience. Our seats were assigned together, we were not charged for checking smaller bags, and the beverage/snack service was fast and they checked back often. Seats on this plane were roomy and the flight was not over-crowded. Boarding and de-boarding were easy and relaxed. Arrived ahead of schedule."
Pros: "great job."
Pros: "Getting to my destination on time. No lost luggage. The crew was very good about finding me when left camera behind on plane. Excellent service. I travel on Alaska and. Irvin America frequently and have never had an unpleasant experience on either one. They are always pretty much on time."
Pros: "The food options and prices were great."
Cons: "The entertainment wasn't working for most of the flight, so it really wasn't worth the $10 I paid for it."
Pros: "very helpful employees made check in a breeze, on time boarding, early arrival by 40 minutes, quick baggage delivery! Awesome experience, kudos to all employees!"
Pros: "I liked that the flight was non-stop."
Cons: "There was satisfied with all aspects of the flight."
Pros: "Crew is very nice and helpful"
Cons: "Seats are uncomfortable"
Pros: "Comfortable, Smooth, and on time!"
Pros: "Very pleasant and attentive."
Cons: "Wanted to pay for a first class upgrade, when seats were available, that those were for free upgrades for perk members. Why offer to sell them if they are free for frequent flyers?"
Pros: "From checking in to my arrival to getting my bag at my destination, everyone was so kind and helpful. Best customer service I have had in an airline. The cheese plate was delicious."
Cons: "The red wine was not the best quality."
Pros: "Alaska Airlines continues to do it rite! To my surprise, while checking in my 60 lb bag of surfboards, I was only charged $25, not the already low price of $75 I am usually charged. This new discounted price enabled me to save $100 round trip on board charges. Unlike other airlines that charge $100 Per surfboard, Alaska Airlines has implemented a program that serves the sports enthusiasts. From surfers, golfers, hunters, fisherman, and so on. Our gear goes with us for a fantastic price. Also, the food is actually pretty tasty too & the flight attendants treat you well."
Pros: "Stewardess stylish accessories to uniforms."
Cons: "Pilot error of a few inches off when parking after landing. Could slow down and pronunciation more clearly"
Pros: "The crew and the onboard entertainment were great."
Cons: "The flight that I booked is from Omaha to Guangzhou, but you guys gave me the ticket shows that there has one stop by Canada, and I don't have the ETA so that the stuffs wouldn't let me get in the flight and I can't make my trip on time! I don't think that is my bad because as a customer YOU( this APP) should be able to let me know I need to get the ETA to support me stop by Canada before I book the ticket from YOU GUYS, and I don't know that, so that I can't get in the flight which is make me feels really tough! And I know that it is not just happen to me but also it happen to other people, there has some people has the same problem as I do, so I don't think you guys should do that! DO NOT sales us the ticket that can't let us get in the flight! As a public APP. You guys should make the notes when you sale the ticket, say" there has a one stop by Canada, IF U don't have ETA, pls don't book it!" Let the people know so that we won't get any trouble OK?!?!"
Pros: "Flight attendants were great. Didn't have to wait long if I asked for refreshments."
Cons: "Needed more instructions on making your cell phone work to get movies, especially that you had to do it before you took off."
Pros: "Really you can't beat a non-stop flight. I travel to Nebraska from Seattle several times a year - I have been stranded in Denver, laid over in Phoenix, routed to the Twin Cities, Vegas, Salt Lake - Alaska non-stop to Omaha has made my lfe a lot better! Friendly service; hassle free boarding - your Omaha ticket counter staff are the best."
Pros: "Free Movie selection; plag in devices"
Cons: "Nothing. Everything was great"
Pros: "I was impressed with the friendly stewardesses. They boarded us quickly. It was nice to being a bag for free too. This was my first Alaska Air trip. The seats were more reasonable with space for my knees. Thank you."
Cons: "I requested a wheelchair ahead of time when i booked my flight and asked at omaha airport to make sure i would have one in seattle. No one was there with a wheelchair. I was on a time crunch and couldnt wait until they located one. This caused me discomfort and aggravation."
Pros: "The flight attendant Andrea could not have been more friendly, helpful and professional. She did not loose her smile for the entire 2 and a half hour flight."
Cons: "We endured a delay of about 45 minutes waiting for passengers from another flight. The captain made that announcement prior to our scheduled departure, the speaker faded in and out so we could only guess the whole story, and we never heard one update."
Pros: "The crew members were nice."
Cons: "Having to pay for the movie rentals."
Pros: "Trip was pretty delayed and they weren't great about communicating that. The inflight entertainment is nice though. Also fly bigger planes 2x2 for a 3.5hr flight is alittle cramped"
Pros: "Best cheeseburger ever. Who would have thought..."
Cons: "The length of the flight. Maybe shorten it to less than 2 hours... >; ^) Ok... Really the only complaint was I was unaware of the non-reclining seats in front of the emergency row when booking the flight in. If the website notifies your when picking seats, it is very inconspicuous."
Pros: "Smooth, wasy ride. The gal in Omaha, on my return trip, who helped me check in, was so helpful!!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Free streamed shows"
Cons: "Internet access isn't free"
Pros: "Power connection"
Cons: "seat was not comfortable. Back and legs ached."
Pros: "Comfortable and safe flight."
Pros: "Fast easy flight"
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to be done about that."
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "Just ok"
Cons: "Can't understand why it was delayed"
Pros: "Plane seemed well maintained and newer. Crew seemed friendly."
Cons: "Flight left on time and arrived 30 minutes early! Great crew. No complaints here!"
Cons: "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
Cons: "Due to flight delay I missed my connecting flight, was downgraded, didn’t get my meal and was late arriving."
Pros: "The crew were so kind and professional"
Cons: "The flight delay was a pain"
Cons: "It was great"
Pros: "The booking in staff person was positive and friendly. I was disappointed that the system would not allow me to be placed on the upgrade list as a silver Velosity me mm ber partner to Delta."
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Pros: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Cons: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "The professionalism of staff"
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Pros: "Great. Love first class whenever price allows."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "Staff is friendly and helpful"
Pros: "Normal flight with every seat filled. I liked the icw.cream bar they served."
Cons: "Small seats. Dirty air."
Cons: "Flight was delayed"
Cons: "The flight was a Christmas gift for my mother to spend some time with her friends in Mazatlán. I heard she spent the entire day waiting at the airport as her flight was rescheduled 4 times."
Pros: "They went out of their way provide flight and status updates. Had to gate changes in Atlanta but they kept everybody informed."
Cons: "The gate changes in Atlanta, of course. Two gate changes?"
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Cons: "2 hr delay"
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "Comfortable seats"
Pros: "My comfort zone seat"
Pros: "I was able to watch TV on my way to my destination."
Cons: "I upgraded for the cabin Round trip and when I flew back from my destination I didn't have the same good experience. I did not have the TV flying back. The plane was too rocky one minute going smooth then out of no where it into high speed. The plane was shaky."
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Pros: "Quick flight."
Cons: "No A/C on the flight. Good thing it was a short one... Crew seemed rather green. Oversold flight; we were the last to board."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "On time great staff"
Cons: "Little cold"
Pros: "Quick, clean"
Cons: "I was in the back seat"
Pros: "Not much"
Pros: "Friendly crew. Good price. Upgraded to comfort seating without charge since I'm a Delta sky priority flier"
Cons: "Seats uncomfortable."
Pros: "There was no problem boarding! FA were average."
Cons: "The pilot was very great."
Cons: "The boarding process after getting off the bus to get on the plane."
Pros: "Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage"
Cons: "Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen."
Pros: "Nothing exceptional, but it got me there smoothly and in one piece."
Cons: "I found the seats to be particularly uncomfortable but otherwise nothing was wrong."
Pros: "Boarding was fast and easy."
Cons: "The food was very bland, we had to wait 25 min on the tarmac waiting for take off."
Pros: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Cons: "I am completely satisfied with my experience"
Pros: "The attention of the crew"
Cons: "Hot food"
Cons: "They are not friendly with disabilities deaf"
Pros: "Japanese nuts were interesting. Great stewardess."
Cons: "Some entertainment."
Cons: "The flight booking was changed for the last leg of the trip without any notification."
Cons: "Flight was delay 3:30 hrs"
Pros: "Seats not with big space but ok for a two hour trip. Crew attentive and very nice."
Cons: "Boarding. Riding on a bus before having access to the airplane is not comfortable. Can Aeromexico not afford what other airlines do? Food is just ok. A cold croissant is a poor example."
Pros: "we arrived"
Cons: "lost bags - when they arrived the next day, told us we need to go all the way to the airport or pay $25.00 USD to a taxi to bring them to us. When we went to pick up the bags, one (both bags were brand new for this trip) was virtually destroyed, with multiple tears and rips - damage on each of the 6 sides of the bag. The Aeromexico woman insisted they have no liability and refused our claim for the damaged bag. Extremely poor service."
Pros: "I made it to Mexico"
Cons: "Nothing bad about this flight."
Pros: "I like they that they actually serve a small meal on board and the inflight service much better than US airlines. Service in the air is excellent!"
Cons: "Ground service not the most efficient. Especially rude was the darker complexion lady in charge of boarding the flight at the counter on NOV 19 at 12:35 pm flight from Miami to Mexico City. She needs to be repremended or closely observed on her customer skills. I fly a lot and don’t come across to many like this lady."
Cons: "No option for movies or chance to charge the cell in the plane."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Pros: "Average flight. Nothing special."
Cons: "No entertainment system. Nothing Thanks I bring my Ipad. Spend play Solitaire."
Cons: "We chose seats. Those seats were not ours when we flew. My daughter and I were put in middle seats in seperate rows in the back. Obviously Kayaks program is very faulty. It was my first booking with them and my Last."
Cons: "I love the service The workers there really helpful and friendly"
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "Puntualidad y Servicio."
Cons: "Next time I will like window seat please"
Pros: "Tons of food during the flight, you can still get alcoholic beverages without extra charges, very on time. Flight from here to Mexico was perfect. Now, on my way back, there was a 5 hour delay. The treatment was much better than other airlines, but it would have been better to let us know that we could track the plane from GDL. Now my only complaint regarding the small airplane from MTY to NYC is that the entertainment is provided via a mobile device, yet there's no ports for charging it, and there's no way a device will last that long, which made the whole excercise totally useless."
Pros: "Entertainiment system, nice footrest"
Cons: "No complaints"
Pros: "we flew clase premier and really enjoyed it. there was cheese and wine to start, then a chicken breast with potatoes along with a courgette salad and then asparagus on the side. the movie selection was good, the seats were comfortable... we were very happy with it."
Pros: "Always comfortable, so much nice leg room than other airlines, always great food and drinks, and best of all the service is outstanding!"
Pros: "Boarding ran very smoothly, nice staff. It was nice having WiFi during the flight. Very good leg space between rows"
Cons: "Food was not the best. Just one option of breakfast, it has been better. Awful, awful landing! One of the worst landings of my life and the captain said nothing about it."
Pros: "Crew was very nice, lots of movies and kids shows to choose from on the plane"
Cons: "Flight delayed, missed connecting flights, very little communication about delays etc. Terrible turbulence for 3 hours, food was not good at all. Don’t eat breakfast"
Pros: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."
Cons: "Aeromexico truly is the worst airline on the planet. I travel all the time and I am the type of person who never complains. Six months ago when I came to Mexico and my daughter’s fiancé died of a heart attack they gave me the worst service of my life. And now again today they’re completely 100% at fault for me missing my flight. I was seven hours at the airport waiting for the flight and they didn’t post it on the boards. They never put a gate up. Other people also missed the flight. They offered no compensation, they wouldn’t pay for a hotel or a shuttle, absolutely reprehensible. Do not do business with this company"
Pros: "Easy, inexpensive flight from Chicago to Mexico City."
Pros: "Good legroom. Staff, food, boarding. Landed ahead of expected time."
Cons: "The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up."
Pros: "The staff is doing as best they can."
Cons: "No breakfast with the reroute. Connecting flight was not held (would not have needed much) - now on standby for a later flight. If i’m a day late my trip will not be the same :("
Pros: "Staff was friendly."
Cons: "Food mediocre."
Cons: "Old plane, late with no notice. Poor seats."
Pros: "First time I've been served a meal on a flight in a long time! Liked the seat-back video display, too."
Cons: "Seat was terribly uncomfortable."
Cons: "5 hours delay and the did not give us a clear explanation"
Cons: "They had a problem with media system, so this way we cannot see any movies"
Cons: "Flight left almost an hour late."
Pros: "Flight is on time"
Cons: "Everrything was ok"
Pros: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Cons: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."
Pros: "Great on time no delays"
Cons: "Aeromexico lost our luggage"
Cons: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."
Pros: "EverythING were great"
Cons: "I was traveling with my 5 year old and we were the last to board since we were in the first rows . There was no space for our carry on since people from the back rows even took our spaces. Spaces should be left available . Flight also delayed . Will try to find another airline next time"
Pros: "The crew appeared to be working very hard to meet passenger requests. They were polite and pleasant even though the flight was packed."
Cons: "Seats WAY too close together. Very uncomfortable."
Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."
Pros: "nice new plane, lots of room"
Cons: "No fuel available"
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "That particular plane seemed old and interior worn."
Cons: "Seats small"
Pros: "The crew was great!"
Pros: "Crew, seats, and smoothness of ride."
Cons: "You have to pay for seats to sit with your travel partner."
Pros: "Flying is not fun… The seats are too close together making it very difficult to stand up to enter or exit the aisle!"
Pros: "There was a lot of entertainment choices"
Cons: "Seats are so crammed. Plane was late."
Cons: "The flight was canceled; why allow booking for a flight you plan to cancel. Ruined my plans and reason for flying."
Pros: "I arrived safely at my destination"
Cons: "Flight was turbulent, plane was messy, crew had a hard time noticing when passengers needed anything."
Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Pros: "Great film selection. Wonderful food and drinks. Airline staff quickly arranged for us to catch two more flights when there was a delay."
Cons: "There was a long delay and we missed our connection. We were re-routed so in total we had four flights in 24 hours, which was exhausting."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Cons: "Leave on time! On this round trip there were 4 segments and 3 of the 4 flights were late!"
Cons: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Cons: "American Airlines is terrible. Delayed flight, no notification when waiting for flight that flight is delayed (I received a text alert). Pilot had terrible landing. Would not fly American ever again."
Cons: "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
Pros: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Pros: "Wasn't full, plenty of room. Free booze offered!"
Cons: "Delayed, crew didn't help couple to calm their children and restore morale"
Pros: "Decent legroom, good movies"
Cons: "Food was terrible quality and actually made my mom vomit. Crew was pushy and rude."
Cons: "Took off 40 min late without explanation"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Pros: "Short flight"
Cons: "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."
Pros: "Fact we got there"
Cons: "Poor customer handling at Laguardia and no info why we were being delayed."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "Nothing, worse customer service also"
Cons: "Everything, we lost our connections, they didn't help us out with our next flight"
Pros: "Awesome crew. On time."
Pros: "It was all good.it was"
Pros: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Cons: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
Pros: "Good food-ample space"
Cons: "Tv didnt work for 3+ hours took 4 attendants to restart it."
Pros: "Excellent no fuss service on board. One of the flight attendants was wearing uggs boots which some might find odd but who cares when the service is done with a smile. Very comfortable seats, great entertainment system, food choice was good and what i had was flavoursome. And they give you noise cancelling bose headphones."
Pros: "Outstanding crew and pilot dealt with some tough weather issues"
Pros: "The space , the TVs , the free drinks and the service"
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Pros: "The flight to my destination was awesome. Helpful staff, great equipment, and plenty of room. I loved the technology in the seats."
Cons: "The return flight was not so good. I felt like an inconvenience and was not treated very well. At one point I was dismissed by an airline associate with a swish of her hand. Not exactly how anyone should be treated. There was a nice man that was a flight attendant, but other than that it was as if they were irritated people were even on the flight."
Cons: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Pros: "Better than I thought it would be."
Pros: "Great crew is what made the short flight awesome!"
Pros: "Same as above."
Airlines flying from Omaha to Mazatlán have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Omaha to Mazatlán
Masks required on board, masks provided on flights from Omaha to Mazatlán
Social distancing seating
Middle seats unavailable to book on flights from Omaha to Mazatlán
Testing for antibodies, testing for symptoms for flights from Omaha to Mazatlán
Waiving of change fees. Search flexible flights from Omaha to Mazatlán