Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Kansas City
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Scores according to KAYAK customer reviews
Pros: "Crew was great, comfort+ definitely has more leg room."
Cons: "Beer not guaranteed on flight for Delta comfort plus."
Pros: "Helpful and attentive crew"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "Crew not so much!"
Cons: "A bit friendlier ...had no ice??"
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Pros: "Great crew, prompt and courteous despite the short flight"
Cons: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Pros: "Amazing crew"
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Pros: "Helpful crew."
Cons: "These planes are tiny. Our equipment was B717."
Pros: "Small plane without bells and whistles and no middle seats."
Cons: "The internet would not work. I couldn’t use any of the inflight entertainment."
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Pros: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Cons: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"
Cons: "Food was blah, not hot and watery"
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Cons: "Never made it because of my originating flight"
Cons: "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"
Pros: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Cons: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
Pros: "Overall good experience"
Cons: "Plane 1hr late taking off"
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "Efficient and friendly"
Pros: "The movies kept my daughter busy."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Pros: "Made the best of a overcrowded messy airport"
Pros: "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Cons: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Cons: "Delays. Ways late."
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Cons: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"
Pros: "Agents rerouted me in face of weather problems so that I could make LAX-SYD connection. Well done."
Cons: "Not enough leg room in Economy. Beverage service insanely slow. Had already eaten sandwich by the time it reached me. Have seen this problem before on ATL-LAX, needs attention. Movie choices kinda limited ."
Cons: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Cons: "Cancelled my flight because I lost one of the arms"
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Cons: "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
Pros: "Flights were on time..."
Cons: "Worst seats ever. Uncomfortable. Didn't recline and were supposed to. Was told by the attendant "that's too bad. It's supposed to" when I mentioned it."
Pros: "Took way way to long"
Cons: "I’ve been at the airport since 9am, it’s almost 9pm now."
Pros: "My first experience with West jet very enjoyable i would recommend!"
Pros: "Nice seat mates. Very good baby with attentive parents nearby."
Cons: "Economy too cramped."
Cons: "Delay delay delay delay"
Pros: "Comfort and legspace"
Pros: "The staff are very professional and friendly."
Cons: "Crying baby behind me, man sitting next to me was sleeping on me, when I asked to switch seats, the response was “sorry.. are you ok though?”"
Pros: "Option to watch movies on your device"
Cons: "Not useful if you don’t have a device"
Pros: "En tiempo y algo cómodo"
Cons: "Que no hay aperitivos para ser un vuelo internacional de 4 horas."
Cons: "Terrible selection of new releases and most were in French only! With English subtitles. This made no sense!"
Pros: "WestJet is by far the friendliest and most professional airline"
Cons: "Check in process was brutal. Two different pieces of advice from two different agents. Boarding from front to back of plane is inefficient. Creates clogged aisles."
Cons: "slight delay in takeoff but otherwise good"
Pros: "pleasant staff"
Cons: "no record of pre-purchased meal internet cost $10 and was very very slow-unusable zero seating in Westjet gates (PHX)"
Pros: "Amazingly quick check in. Great and friendly customer service. Genuinely sincere."
Cons: "Horrible trip. Never again"
Pros: "Arriving early."
Cons: "Uncomfortable seats."
Pros: "Everyone we encountered after walking into the airport were lovely, helpful and just really nice."
Pros: "$200 WestJet dollar compensation"
Cons: "Waiting 5 hours to leave. Not checking for delays before boarding. 12 month expiry on WestJet dollars."
Cons: "Boarding outside with no notice or warning"
Pros: "WestJet staff is always friendly and I like the comedy slant they use on the announcements"
Cons: "The snacks were awful."
Cons: "Non comfortable cold sensation."
Pros: "STAFF WAS GREAT"
Cons: "CHECK IN OVERHEAD BIN RULES NOT ENFORCED-NO ROOM FOR MY ONE PIECE"
Pros: "Excellent from phone courtesy to every aspect of travelling with them."
Cons: "Well organized. Courteous at every step. Other airlines should emulate them in every way. Travelled all over the world and would rate them as best so far."
Cons: "lack of information due to delay"
Cons: "Waiting at Toronto airport from 8 oclock to 11 oclock pm"
Cons: "uncomfortable seat- no padding"
Pros: "Ground staff was very good about keeping us informed."
Cons: "Unfortunate that plane was late arriving - weather problems I expect."
Cons: "WestJet needs more checkin machines and shorter security lines. I arrived at the airport with a boarding pass and it took over an hour to get to the gate"
Pros: "This trip was not full. So I had 3 sits to my self"
Cons: "It was a good fight"
Pros: "The stewardesses were very pleasant and helpful..."
Pros: "It was nice staff r very friendly"
Pros: "No stops in US."
Cons: "Small seats."
Pros: "The little snacks we had"
Cons: "Losing my luggage"
Cons: "I had to pay for internet to download the app to watch movies"
Cons: "No vegetarian stuff inflight. Plz suggest to westjet."
Cons: "Cabin was too cold"
Pros: "The service its good"
Cons: "One baggage did not arrived"
Cons: "The media system barely worked."
Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"
Pros: "I felt comfortable"
Cons: "Hearing announcements weren't clear"
Cons: "No meal on the plane"
Cons: "Food options not much variety"
Cons: "Everyrhing was great"
Cons: "The boarding process after getting off the bus to get on the plane."
Cons: "Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline..."
Pros: "Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out. Next tine I will demand my aisle purchase is hononored"
Cons: "My aisle purchase being respected"
Pros: "On time, friendly staff"
Pros: "Everything as should be, nothing special"
Cons: "Just the necessary. Don’t change it"
Pros: "La atención del personal cuando estamos hasiendo check in es muy buena excelente actitud para desirle que haser y todo sea más fácil"
Cons: "Es muy bueno que te puedan explicar en tu propio idioma te sientes muy en confianza con el personal y la aeronave está muy bien en buenas condiciones, sigan así excelente Mexico"
Pros: "Same as my previous answer"
Cons: "Same as my previous answer"
Pros: "Boarding. Very confusing who were they calling to board. I had Amex privileges and did not pick up when I could bosrd"
Cons: "Better personal, they’re rude"
Pros: "Not one flaw, it was very great overall."
Pros: "Great plane with great service!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Pros: "We were early, the flight attendants were really nice, and it was a pretty smooth trip for a rainy day"
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Cons: "They did not tell me the gate or print info so plane left me and they try to charge more"
Pros: "The crew was very kindly all the time, the on board entertainment is modern"
Pros: "All the service they give is excellent."
Pros: "I like the most the VIP. Lounge. The services were excellent. The beverage and. Food. No complaints. Happy to spend 4 hours. After this experience finally my flight back to Miami. I paid $ 49 for a premium economy seat 6A. I'm 6 feet. Best choice. No problem. In general a good experience"
Cons: "The food. Was so-so"
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Very comfortable and clean lots of selections for entertainment"
Cons: "The boarding delay and having to go from terminal to bus and then Wait again and thenwalk with your bag up the stairs onto the plane"
Pros: "The friendliness and professionalism of the AeroMexico staff is excelent!"
Pros: "On time"
Cons: "Had to pay extra for baggage at airport"
Cons: "Flight was too hot, like they forgot to turn the AC on"
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Cons: "Embraer aircraft. imposible to get an upgrade"
Cons: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Pros: "We finally got home. Only 10 hours later."
Cons: "I had to keep all of my luggage with me for a 23 hour lay over"
Cons: "No internet service available."
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Cons: "It was delayed and we couldn’t land on time because of air traffic. It took more time that it should have to."
Cons: "I couldn't watch movies so I asked flight attendant she said " watch next screen ". But there was someone sitting! How can I do that!!! They didn't say sorry"
Pros: "The number of movies in the flight from Mexico City to chicago"
Cons: "Food is terrible. Lines in Argentina and Mexico City are insane. I will avoid Aeromexico in the future as it was not worth it The planes were old. People on board nice. But the land crew in Buenos Aires was very rude. The lines were interminable and people not organized at all. argentina is beautiful but the international airport is one of the worst. And Aeromexico seem to add to the chaos."
Pros: "Everything was good"
Pros: "Great food! Full meal and a snack -- delicious breaks in a long flight. Extensive entertainment choices. Courteous and efficient service. Best flight I have had in years!"
Cons: "Same as above. Sorry."
Pros: "This was the best meal I have had on any flight recently, and I fly quite a bit. It was a spinach salad with balsamic vinagrette dress (in a cute little bottle), chicken breast over rice, a piece of cheese and grapes, a kitkat bar and some other little thing. It was delicious, hot, just right. Thanks."
Pros: "Crew was nice"
Cons: "Boarding was super unorganized everyone was all over the place."
Pros: "Staff was helpful and friendly at Guadalajara airport."
Cons: "The flight was delayed by an hour. I wasn't notified of luggage fees and had to pay in 1000 Mexican pesos plus taxes. My husband is handicapped and we had to be shuttled from terminal 2 to Tom Bradley. It was very inconvenient!"
Pros: "Airline gave me a good seat assignment"
Cons: "Flight was cancelled due to fog. I was advised that there were 2 options. First, try to rebook for next available flight which would not happen until 3 days later. Refused and made arrangements for an alternate airline. Second option offered was a total refund. Days later when I requested the refund, I was told by Customer Service I was not entitled to anything. Can you help me get a refund?"
Pros: "The works at AeroMexico where all very courteous and professional."
Cons: "The food could have been a bit better but I have had far worse on flights."
Pros: "Crew was very helpful"
Pros: "They never announced the flight details and switched gates without telling the passengers. Making me miss my flight and when i went to them. They said it was too late to board the plane."
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Cons: "No beverages available to even purchase ! Ridiculous!"
Pros: "Smooth flight, great service onboard"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Seat extraordinarily comfortable"
Cons: "Everything was fine"
Cons: "Food quality"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Cons: "Left very late with very poor communications that kept changing as well as the gate info!"
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Pros: "Left on time"
Cons: "Customer service was bad"
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Cons: "Long delays"
Cons: "did not get my requested wheel chair service."
Pros: "All good, on time, crew was pleasant!"
Cons: "All good"
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Paid extra for more legroom"
Cons: "No Free WiFi"
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "Flight on time ."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Beyond pritzzels pls have other snack varieties"
Pros: "Gate attendant kept us informed frequently as to the status of the flight"
Cons: "Rudeness/snappiness of the stewardesses"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "No fees for carryon, like Republic charged on the way out"
Cons: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
Cons: "The fact the flight was delayed for 5 hours due to weather."
Pros: "On time departures. Friendly crew."
Pros: "The check in process with the kiosks. It was very easy."
Cons: "They ran out of sandwiches that we had to pay for. We didn't have to do that on the Aer Lingus flight, which was for the same amount of time. In the other flight we had choice in entetainment."
Pros: "Long wait for take off. Everything else was great."
Cons: "No more seats, rescheduled for the next day. poor service"
Cons: "Will never book a trip with you"
Cons: "we waited on the tarmac for a lengthy period of time in Toronto-we missed our connection as a result in Germany and there was little staff to help us get new reservations-we waited 7 hours and got a voucher for one meal-we missed a whole day in Europe"
Pros: "Absolutely nothing"
Cons: "The fact I had to rent a car and drove home for 6 hours"
Pros: "Lots of legroom. Great free movies."
Cons: "No free snacks. You had to pay for headphones."
Pros: "Boarding easy & fast"
Cons: "Plane lat, extremely hot, & only 1 explanation with no updates"
Pros: "On time...."
Cons: "seats cramped..."
Pros: "People are couteous"
Cons: "Very cramped; big doing and dance about overhead room so I gate checked. There was empty overhead space and bags very slow to come out at baggage claim"
Pros: "Got an upgrade to premium economy"
Cons: "Arriving 20 min late and not making connection."
Cons: "Departure and arrival was late."
Pros: "I had requested assistance which was excellent."
Cons: "The small seats"
Pros: "Everything is excellent!"
Cons: "The boarding procedure."
Cons: "AC was late causing a missed connection to YXE. They were unable to rebook us to Saskatoon for two or three days! They offered standby or Edmonton as our only options. We flew to Edmontonand then drove 6 hours in order to get home for work with no sleep. Unimpressed."
Cons: "Again we boarded and because LGA was going to be full, we had to sit in the plane in Toronto for an hour. If you just let us stay in the terminal at least we can be more comfortable. Why is this allowed? It’s unacceptable"
Pros: "On time"
Cons: "Sepeated seating with my wife"
Pros: "There seems to have been improvements to the check in and boarding for disabled disabled passengers like myself at Pearson. Much easier to drop off luggage and move quickly to the wheelchair pickup area. Staff were courteous and efficient."
Cons: "Spacing between seats continues to be a problem especially for disabled clients. Because I was travelling alone, I was asked if I would move to accommodate someone with a pet carrier that would not fit under the seat they were in. I declined but wondered how they were allowed to board with an oversized case. Also seemed strange to ask a disabled passenger to move."
Cons: "Giving your guest a cup of coffee is basic. To tell guest to get her own is a no no. Better training??"
Pros: "The empty seat beside me"
Cons: "Poor connections for movies and wifi- broken"
Cons: "Fatigue from job"
Pros: "Bags were available when we got to carousel"
Cons: "It took longer than average for them to open doors once at gate. That’s probably why bags were available."
Cons: "Very long delay not fair to passengers"
Cons: "Extremely cold on the plane"
Cons: "Canada rouge"
Cons: "Air canada regularly delayed. It’s their trademark"
Pros: "Everything, we were on time and everything was perfect."
Cons: "The ticket was not valid...had to buy a new ticket"
Pros: "Kind and polite service."
Cons: "Again, very rude staff, not helpful at all."
Cons: "Extremely delayed, and changed our seats to worse ones"
Pros: "Professionalism Pilot kept us informed"
Cons: "No free snack (like peanuts) was offered. It would be nice to be able to nibble on on a snack along with the one free drink."
Pros: "Comfortable aisle seat"
Cons: "Better first class deals"
Pros: "The movies on board"
Cons: "The fact the plane was late"
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Cons: "Everything except the snow in Canada"
Cons: "Why don't you give away cookies too?"
Pros: "كل شي"
Cons: "Too long to board and a little disorganized at boarding"
Cons: "Everything was great except no wifi and average movie selection."
Cons: "Limited luggage space"
Cons: "sitting in the middle seat unless you pay extra"
Pros: "Everyone and everything was outstanding! Completely opposite of every experience I've ever had with Air Canada! They finally get it! Treated us like we were people and valued customers! Amazing!"
Pros: "I liked the care, the kindness, and the help"
Cons: "Air Canada is just worse and worse"
Pros: "Everything I will definately be back"
Pros: "Everything I'll do the same next trip!!"
Cons: "No complaints!!"
Pros: "business class"
Pros: "Prompt.. Cleaning"
Cons: "1 attendant looked unshowered with greasy hair, but good attitude"
Pros: "A woman in Toronto at the customs area for air Canada helped us get seats when we didn't realize we were on standby. She was very kind and helpful!"
Airlines flying from Ontario to Kansas City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Kansas City
Masks required on board, masks provided on flights from Ontario to Kansas City
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Kansas City
Testing for antibodies, testing for symptoms for flights from Ontario to Kansas City
Waiving of change fees. Search flexible flights from Ontario to Kansas City