I flew with Porter yesterday and overall had a positive experience. The flight was delayed, but the airline did a good job keeping passengers informed with frequent updates throughout the process. My biggest challenge was actually in Terminal 3, where the speaker system wasn’t very clear. It was often difficult to hear the announcements, which made it harder to follow updates at the gate. On board, the experience improved significantly. The aircraft felt very new and well maintained, and the seats were surprisingly comfortable for a short-haul flight. One of the flight attendants seemed a little disengaged, but the other was excellent—friendly, professional, and a pleasure to interact with. Despite the delay, the comfortable aircraft, clear communication from Porter, and positive onboard service made for a good overall experience.
It was okay. Had a thing with the front desk, she had me repack my suitcases to have them be under the weight restrictions, but then the other one was overweight, she argued with me about it when there were tons of people in line. Wasn’t great.
Organization and the adjusted times but the snacks could be of a bigger portion
Our flight was delayed by a bit. I appreciated that we were kept informed on why periodically. Boarding was fine. I overheard one flight attendant sounding very rude to a passenger who was not paying attention to the safety demonstration. The snacks were minimal as it was a short flight. There was no entertainment. Overall the flight was good back to LGA.
All good the seats a little tight and no I pad screen
Just an evening before they canceled my ticket and offered me ticket costing 3 x times more than. I will not fall prey to these scams,Will never book through kayak now. Such a bad experience.
was okay except.. 1)the porter check in webpage doesn't let you print your boarding pass from home 2)that there was a 90 min cut off for checking in on the kiosk in general, and to print a boarding pass, even tho i checked in online already....
It was amazing although they did bump us up to the front which gave us more leg room and a meal. The service was great! The staff were friendly. :)
The flight was delayed by more than one hour. The terminal was consequently overcrowded and hot. We lost our car reservation and hit rush hour traffic in Boston, which added two hours stuck in traffic to our trip.
Lavatories broke with an hour to go. At least we were on time.
Very kind crew. Vegetarian food better than usual. Prompt take off. Entertainment worked well. Could always do with more room!
The dinner was bland and boring, but the economy seats were surprisingly comfortable. The flight was very packed.
Great crew and entertaining Captain. Seats were not what we had expected based on my booking but things worked out in the end. Of course, like all airlines these days not enough leg or elbow room.
The entertainment system was down; food by purchase only; several people did not receive their luggage. No one answers at the local office or online about the luggage.
This has been the worst experience I’ve ever had. Basically, I lost my round-trip tickets because one of my last names was missing, and you didn’t allow me to correct it. I had to purchase a full ticket again. Once I get home, I will start legal proceedings against you.
It’s ok just the boarding point is far too far
They are a sister company with Air Transat and the two companies do not work well together. If you have any issues the two companies will blame each other and you will miss your flights. The help line does not help
Flight delayed any hour and couple of big gate changes
We were unable to land in Liberia. It was not the airline’s fault, but we had to be diverted to SJO.
I sat in the club. The seeds were fantastic. The meal was great and Entertainment was good. The crew was fantastic. I recommend it to everybody.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Crew were welcoming, accommodating and they worked hard to find places for all carry on.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.
Flight attendants had a little attitude. Food tastes no good.
Very poor. The flight was delayed from Toronto because some forget to do there job . I got to my connecting gate in San Francisco 10 minutes before the departure.but this didn’t let me board even though the flight was still there for an other 30 minutes. The the gentleman at the unite airline desk told me that they usually wait for passengers but air Canada called and told them not to we I been rerouted to Manila instead of Hong Kong . In San Francisco they mad me check in my carryon bag . I was told the it will directly go yo ho chi minn cuyt but I was told that by the Vietnams airline desk that’s not there I’m 10 hours behind my scheduled flight and looks like I I’m going without baggage. I don’t have a chance of catching ..
It was great. There were some issues prior to takeoff. The weather was poor so we had to go through deicing, and we were delayed a bit by the pilots' concern about one of the engines, but that's aviation. The pilots handled everything with aplomb, and kept us apprised
Despite travelling ultra basic for the first time due to such increased rates we both managed with one bag each. Even boarding last wasn’t SO bad.
Experience was good, the wifi hook up is somewhat tough
I will not be flying with westjet again. I was uncomfortable in my seat. The position made my back hurt so bad. My wife was able to fit the seatbelt around her with out an extension but was unable to put the tray table down or fit in the seat for that matter. Our bag was smashed and I spent two hours trying to fill out the application for a damaged bag before I gave up. The 80 photos I took would not work and nothing telling me the format to upload them as.. I made the mistake of unpacking the bag before taking photos so no claim for me. Next trip to Canada I will have to use air Canada.
Airplane is too small. Crew, especially the flight attendant who looked after our area, was not at all friendly and a touch authoratative. She may have been the most gruff flight attendant i've come across in 40 years of business travel
I selected "carry-on" for a round trip on Kayak, but my return flight on WestJet did not include a carry-on and they would not allow me to add one. My only option was to add a "checked bag" which I had to wait for on the luggage carousel after landing. Not a good experience.
There was a man who was very rude at boarding. On the other hand personal bag measuring box is too small compared to USA airlines,
Absolutely terrible, from the customer service to boarding the plane. On the phone, there was some mishaps with getting in my correct date and they did not help me retrieve a refund or any assistance. I’m gonna be reporting to all my followers and family around the region of Los Angeles to New York.
I had a problem checking in as I didn’t have the correct code. I had to phone BudgetAir.com. They charged me an additional 174US for some tax or something in order to provide me with my booking number. I will never use a third party seller again. Absolutely criminal activity. But I did get to where I wanted to go
Never been on a long haul flight that didn't have on flight entertainment. I hope the way back is better !
Plane had a flat tire, delayed boarding and takeoff but one in the air, smooth. Make sure you have downloaded the WJ app before you leave. When on board, you can watch movies or TV shows offered on the app, it passed the time very quickly.
Smooth ride but I wish they have better food selections.
I swear airplane seats keep getting smaller and smaller but everything else was great. Smooth sailing and we got in early.
Separated me and my wife and wife’s sister in far apart different seats even though I booked them all together. Just scams after scams to make us pay more. Worst airline
I have flown on many airlines all over the world, and this plane flight was the most uncomfortable I have ever experienced.
It was delayed then we turned around so not good.
on demand entertainment in seat back awesome Check in Kiosk too demanding with endless demand for more information information then says go to counter. Counter agent unfriendly. Do it yourself check in luggage procedure not intuitive, upset employees frustrated the whole procedure.
Left two hours late, now screens and WiFi wasn’t working. Unacceptable on a 6h gate to gate flight
Original flight was canceled due to bad weather...not a problem, completely understand however I had booked a direct return, instead I was rebooked with a layover of over 2.5 hours. What should have been just over 2 hours turned into 6 hours. Snacks on-board were pitiful and they were constantly out of beverage products.
Not even a snack on a five- hour international flight? Really? One drink serving? Really?
The cabin crew was fine, nothing out of the ordinary. However, the crew at check in was a disaster. We had already checked in and wanted to see if we could upgrade to first class. Waited in line bc the crew was so slow. No sense of urgency. Long story short, the lady, Maria, would refuse to answer our questions directly. As we are about to leave, she asked if we wanted our boarding passes printed. I figured we were there, already wasted time, might as well. We could have gone to through security as we were already checked in. As she’s putting in our information, my bf has to step away, leaving me with out two carry on. I just had surgery and was in a sling as I don’t have much strength or movement in my left arm. She looks down at our carry ons and said we need to make sure it fits. I told her, I haven’t had an issue with it as this is what I flew with from the states to Canada. We both flew with the same carry ons. She just said to me, it doesn’t matter. I also asked her if this is a different procedure with this Air Canada as I have flown to multiple countries and states with this same carry on. She said the same policy apply, which at this point doesn’t seem true since I have gone through multiple cities and countries and multiple airlines with zero issues. I struggled to go over to the stand and once again, struggled to lift my carry on into the rack to see if it fits. All the while, she just stands and watches. Her and the manager both standing there and watching as I dropped and struggle to lift the carry on. My carry on was too wide due to the wheels and they refuse to let me use it. Then, to make matters worst, my bfs carry on, which was clearly smaller than mine, she then asked me to do the same thing, lift it to see that it fits within their measurements. Of course that one fits. But, again, I’m disabled and both the agent and manager stood there, not once offered any help. She forced me to check in my bag with the fee. I should have just walked away because, when we got to the gate, the crew there also asked that anything bigger than the slot gets checked in, FOR FREE. Maria took advantage of my disability, was unsympathetic and just a disappointment to Air Canada. And the manger, that was more interested in making other people’s lives miserable because he was clearly miserable should quit trying to flirt with Maria and actually do his job. What a joke of a staff and what a joke of an air line.
