Pros: "Service was fast"
Cons: "Better seats"
Cons: "Old plane with no video screens or room. Boo!"
Pros: "Easy, fast, simple. Not crowded."
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "Everything. Always an excellent and professional experience."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "The crew"
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "The child behind me kicking my seat"
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Cons: "The boarding process was chaotic, half the time the staff did not use the PA system. They were not clear on who needed to do a passport check. Started to read names off then just gave up and said "a lot of you""
Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Cons: "I showed up 2 hrs before the flight. Was told the flight from Toronto to Minn was delayed 30 minutes and go stand in line to speak to an agent. There were approx 20 in line yet only 2 gate agents at 4:30pm. One of the gate agents kept helping the Premium members and bypassing the standard line. The other agent was in a coma as his average person at counter was 10 min. Finally get to counter and they hand me a boarding pass going via Salt Lake in 30 minutes. But has a 3 hrs layover in SL. I then get to US Custom check for US residents re-entering and the line was a good 30 minute wait. You would think the Delta folks would have accounted for that line. I had to ask everyone in front of them if I could skip in front as the plane was now departing in 10 min. I had to then run on a bum knee and was the last to board. The agent at gate was saying we were calling your name but did they think I could have been stuck in customs? On that short of a window they should have walked me through Customs to make sure I got on a flight they wanted me to take versus my scheduled flight."
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Long delay die to pet mix up. Also bags took forever to get to carousel
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "All westjet workers are amazing. Starting from the people at the front desk, the crews on the plan and the people that give direction."
Pros: "Good crew and on time departure"
Cons: "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Pros: "The attendant didn’t take any chance on rainy whether condition and got me on an earlyer flight to make sure I wasn’t goinig to miss my connections flights. It worked out perfectly."
Cons: "Everything was perfect. Thank you"
Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."
Cons: "No entertainment service."
Pros: "Nice new 737 max aircraft"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "Food not so great Also wanted music. Was none"
Pros: "Need more leg room"
Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."
Pros: "Had seats in row six -- plus there was room for both our carry-ons!"
Cons: "Flight was delayed taking off from Winnipeg 90 minutes with no explanation given. Made us late getting to Saskatoon and missed our daughter's scheduled ride to pick up our two cars as a result. Had to pay an extra two hours parking at airport, etc etc etc."
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Pros: "The flight was on time."
Pros: "West Jet just runs a relaxed yet professional airline. They are just more laid back and accommodating. You can use any bathroom on the plane as well which is huge on those rare times you need to use it. They are funny and chatty and seem to enjoy working together which all translates to a less rushed and relaxed experience for us the passenger. I really can’t complain....I had an entire row to myself....the best you can hope for, when riding on a plain for hours that’s like winning the lottery!"
Cons: "No complaints for sure"
Cons: "I was in row 2 and they did not have the food item I wanted. Seriously?"
Cons: "The crew on the plain was extremely rude!!! Very very dissapointed!"
Pros: "West Jet never disappoints..."
Pros: "Extra leg room, staff very friendly and helpful."
Cons: "No tv screens on back of seats, liquids should be offered more"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "THE YOUNG PERSON FROM GRAND PRAIRIE AB WHO SET NEXT TO ME WAS A GOOD TRAVEL COMPANION"
Cons: "THE SEATS WERE MUCH TOO SMALL FOR TWO MEN BOTH OVER 250 POUNDS TO SIT NEXT TO EACH OTHER"
Pros: "WestJet was great. I had assistance this flight and they took great care of me"
Cons: "Totally full flight so squished in my seat"
Cons: "We were told not to take the late flight to TO as Westjet would not hold the connecting flight (TO to Gatwick) for us. This meant our TUI connection in Gatwick to Chambery would have been wasted along with bus transfers. West jet did not offer us AC flights that were available to keep us near to our schedule. We ended up cancelling the Westjet flights and buying AC flights to Heathrow at a cost of $3300 + $300 taxi to gatwick + abandoned bus to Gatwick Westjet did offer us a flight on Sunday ! In the end, we are not sure if booking thru Kayak was part of the problem as Wesjet staff said ..... Oh you booked thru a 3rd party Comments ?"
Cons: "The entire flight's baggage never were received. The stewardess even promised that all bags would be received within 20 min. We waited 1 hour until we went to go talk to someone to inquire about the delay. They opened up a baggage claim, but the claim status only ever says open or closed, which says nothing about the status of the bag."
Cons: "Lack of attention from aeromexico in customs to ensure making the connection. Sevice is a joke."
Cons: "2 hour delay, small plane, rude crew"
Pros: "The reservation was quick and effective"
Cons: "Our flight was delayed by 3 hours. We missed our connecting flight so we are in a hotel in Toronto now at 1:30 am. And our flight out is at 5:50 am and we will need to get up by 4 to get to the airport by 4:50. Getting our hotel and food vouchers was long and painful and disorganized. Would not fly with them again"
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "Crew was great"
Cons: "Who decided that seats should be shaped that way? Always gives me a backache."
Pros: "Cabin Crew were nice"
Cons: "Very tight seating."
Pros: "Lots of leg room and liked the screens for each seat even though I could not listen to what was playing on it."
Cons: "No headphones and the crew member I asked said he would ask at the back but never got back to me."
Pros: "Crew was fun and helpful. Was extremely accommodating in helping me switch to an earlier flight"
Pros: "Personable and professional staff. Great service"
Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"
Pros: "As usual, the gate and air crew were extremely helpful and efficient. I love that the flight attendants almost always have a great sense of humour. This helps put everyone at ease and in a good mood for take-off. The flight was right on time."
Cons: "We gate-checked our baggage on the first leg of the flight and didn't quite understand why we had to take it off and back on again for this flight when it was on the same plane. There wasn't much legroom; and when the rather thoughtless guy in front of me reclined his seat fully, I could barely move. Luckily, it was a short flight."
Pros: "Best WestJet flight ever!"
Cons: "No issues."
Pros: "Excellent crew"
Cons: "No issue at all"
Pros: "same as above."
Cons: "same as above."
Pros: "Everything was okay"
Cons: "My boarding was no so good. However all went well."
Pros: "fair bit of leg room. fairly relaxing flight, as i am not a frequent flyer. good and safe landings as well as 'lift off' all staff was good on flight"
Pros: "Clean plane, entertainment, crew...WINE! This has been my best flying experience in Economy for a long time. Good leg room."
Cons: "The checkin agents couldnt help me to merge two itineraries for easier transfer between two WestJet flights."
Cons: "Paid for reservation of a particular seat. At check-in was offered my choice of another seat without regard to the fact that I had paid for seat selection. Westjet employee did not honour paid-for selection or offer refund."
Pros: "The staff was very friendly."
My flight didn’t even fly. I want a FULL REFUND.
Pros: "The crew was realy nice"
Cons: "The flight delayed one hour and the air conditioning wasn’t functioning"
Pros: "Crew was nice and organized, easy check-in."
Cons: "Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!"
Pros: "Did us a favor and made check in in the counter"
Cons: "Food was pretty basic....no entertainment whatsoever kids were desperate"
Cons: "I had two USB chargers at my seat, but neither worked :("
Pros: "Este lanche da Happy Hour é um bom diferencial. Muito bom."
Cons: "Houve atraso na partida devido a uma menina desacompanhada que teve que desembarcar e pelo jeito, não por culpa dela ou dos pais e sim da companhia. Lamentável."
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Cons: "Everything perfect . Marcia was very professional and very helpful person boarding at the gate . Employees like her makes the difference . Tks"
Cons: "Time - delayed twice - missed connection"
Pros: "time was OK"
Cons: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."
Pros: "Very stable flight New airplane Excellent flight"
Cons: "Better food / snacks Boarding through finger and not by remote bus"
Pros: "Airport attendant spoke English well and it was easy to understand instructions and updates. Courteous and patient."
Cons: "nothing crosses my mind now."
Cons: "Internet wasnt working"
Cons: "I have not had my flight GRU - SSA because I'm stuck in Buenos Aires in Aerolíneas Argentinas Hell"
Cons: "Wish there was more snacks."
Pros: "Crew was fine. Flight was full. Good leg room. Tight being between fellow passengers."
Cons: "Check in was confusing."
Pros: "On all three flights the crews were excellent. Everything else was fine, it is difficult to praise a 12 hour flight, just bearable."
Pros: "Pessoas super simpáticas e muito atenciosas. Espaço gigante para as pernas na fileira de emergência."
Cons: "Opções de alimentos a bordo."
Cons: "Flight delayed over one hour!"
Pros: "On time"
Pros: "The space between sits in the airplane"
Cons: "The timing"
Cons: "El vuelo despegó una hora tarde, nos hicieron cambiar de avión."
Pros: "On time"
Cons: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Pros: "Fast flight"
Cons: "Always delayed with no information as to when it might be departing."
Cons: "All good"
Cons: "It was very hot on the plane. Very little air conditioning."
Cons: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Pros: "Nice people once you get to an agent"
Cons: "Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport."
Cons: "Awfull boarding process. They didn't have system!"
Pros: "Flight on time"
Cons: "No entertainment on the flight"
Pros: "I’m time quick to board food and drinks free"
Pros: "On time departure, very nice n clean interior, fast luggage delivery at CWB"
Cons: "Hardly talk n understand English"
Pros: "Better snack"
Pros: "Offered assistance to us, even when we didn't ask. Thanks."
Pros: "Crew was nice and professional"
Cons: "No entertainment I was unable to get my ticket to Rio de Janeiro and I was only able to get my ticket to São Paulo so I had to see someone else and that is not very efficient"
Cons: "The flight was late."
Cons: "Space on the seats, between the seats."
Pros: "Friendly service"
Cons: "No kosher food"
Pros: "Didn’t have to pay more for the exit row!!!"
Pros: "In general is fine, but the same price of all the other airlines . I flew 3 hours and no tv! (and no meal) I'd fly Avianca next time: They all have your personal tv and gives you meal even for short flights."
Cons: "It was on time."
Pros: "nice, clean plane; nice check-in experience"
Cons: "Crammed bus to the airplane"
Pros: "First time on Gol! Awesome airline!"
Pros: "Delays without advice,desaster."
Cons: "Couldn't check in online because system was down and at the airport they had trouble printing my ticket because of a challenge between kayak (flight network) and Gol. Literally hours wasted."
Pros: "Clean aircraft and courteous crew"
Cons: "Did not like being bussed to the aircraft"
Fast boarding and on time.
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "I am glad to be home after 4 1/2 hours of delays"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "On time,"
Cons: "WiFi didn't work."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "The wifi signup process not seemless with Android."
Cons: "Todo bien gente tranquila"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Pros: "Even thou flight was delayed we arrive at a decent time."
Pros: "Crew was great."
Cons: "Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "flight was on time"
Cons: "Walking out in rain to board the plane"
Pros: "Pretty efficient."
Pros: "Good crew, everything efficient with no problems for getting from point A to point B."
Cons: "I really am starting to hate the CRJ-700. I dislike being packed into one with 50 of my closest friends I never knew."
Pros: "The check in process with the kiosks. It was very easy."
Cons: "They ran out of sandwiches that we had to pay for. We didn't have to do that on the Aer Lingus flight, which was for the same amount of time. In the other flight we had choice in entetainment."
Pros: "Good flight. Arrived on time"
Cons: "Jet bridge was broken and needed repair. Delayed departure."
Cons: "I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight..."
Pros: "Due to my missed connection, American booked me on the earliest flight to Dayton the next morning via United."
Cons: "The United flight's aircraft was cannibalized for another flight as our plane was only slightly more than 1/2 full. Our later aircraft were cannibalized twice more, until we finally got a spare aircraft after a two hour delay."
Pros: "Plane on time."
Cons: "Small commuter jet. Very cramped."
Pros: "Nothing - never happened."
Cons: "The flight was changed many times."
Pros: "that connecting flight was close to arrival gate"
Cons: "flight AA5280 was canceled. Your confirmation number is MRCITQ. Operated by PSA Airlines AA5280 was originally scheduled to leave from O'Hare International (ORD) to Dayton (DAY) on Tue Aug 16 2016 at 9:45 pm."
Pros: "Better staff than normally, which was both surprising and pleasant. Flight made it on time for the changeover in Zurich, which is very important."
Cons: "Extra charge for luggage - it showed up in the itinerary only after everything has been paid for. And even the paid suitcase allowed 23 kg only. It has been just over TEN years ago that you had two suitcases at 32 kg each included in price! Does the airline seriously believe that you can travel around the world with just a swim trunk in your pocket? This policy is an insult to any world traveller. We do not all go into an all-inclusive resort! The only drink offered during the flight was plain water, again a step down from before where they also offered others, e.g. orange juice. Seating - now that big persons have the right for two seats for the price of one, when will the same rational apply to tall people?"
Pros: "Very short flight so not much to comment."
Cons: "Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated."
Pros: "Absolutely nothing"
Cons: "The fact I had to rent a car and drove home for 6 hours"
Pros: "They got me home"
Cons: "Flight was delayed 2-3 times with no explanation. The food in the gate was trash . After boarding we waited on board for over a hour before take off , during which time someone was duct taping the inside of the plane together and I sat on a broken seat . The single flight attendant refused to take trash from people who didn’t finish their beverage . While the plane was reversing there was a huge bang and the plane shook as if we hit something . I observed gate agent repeatedly tell customers that she couldn’t help them find out if their flight was delayed and to just look at the computer board ."
Cons: "Air Canada Check In staff were extremely rude and unhelpful. My flight was at 7pm and I arrived at 6:10pm because I got stuck in traffic. I had already checked in online, all I needed was to get my baggage tags and drop my bag off. Instead of telling me where to print out my tag, they made me stand in line to talk to the check in staff at the counter. By the time I got to the counter, it was 7:40 and there was zero chance of my bag being checked in for this flight with the staff showing me attitude. When I told him that all I was here before the drop-off time and all I wanted were tags and that his other staff just told me to line up without helping, he just said "you can buy another ticket for the next flight or leave your bag here and pick it up when you return from your trip." Honestly, the worst customer experience I have ever had!"
Cons: "Put on Turkish air landed 12 hrs late lggage still missing"
Pros: "The plane was clean and seemed very new. The boarding process was streamlined in an organized way. The entertainment system was okay."
Cons: "The plane was a huge B787 Dreamliner and the airline didn't allot enough boarding time to accommodate the hundreds of passengers that needed to get on and settle in. Because of this, the flight was delayed by almost an hour and many people missed their transfers. It seemed like an unreasonable lack of foresight to schedule only the standard half hour before takeoff to board ~300 passengers.On top of that, the flight was roughly four hours long (five with the delay) and no complementary food, even a small snack or two, was offered. The seats in coach were made to be decently comfortable padding-wise, but I felt more packed in like a sardine with the people next to me than on other planes. The flight attendants seemed extremely stressed and overworked, and I couldn't blame them."
Pros: "The extra $50 seats were roomy."
Cons: "Flight was delayed and no one knew why!... Plane had been sitting ready at the airport for hours. Novice flight attendants, they each picked on different things others missed just before them. No consistency, seats left reclined during takeoff and landing for example. One way there was drink service once even though it was a smooth flight and the return had drink service twice even though it was bumpier! Entertainment does NOT work on androids, it is NOT the AirCanada app they tell you to download prior to the flight, it's an AirCanadaRouge.pk file that needs to be downloaded in flight! Which means we're stuck paying for the iPad and of course only with cc because there's no wifi for debit cards.... AC needs to stop this insanely mediocre and yet expensive monopoly."
Pros: "Ease of service and efficiency."
Cons: "few movies"
Pros: "Flight was nice and quick."
Cons: "Not sure if the plane was fully clean (had an old smell to it); plane was also packed."
Cons: "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"
Cons: "Air Canada is always late in my experience. I always end up waiting at the gate for the inbound flight which happens to be late. It is so annoyingly dishonest, considering that the flight is announced as on-time up until minutes before the departure time. When all along they know the incoming flight is late. After we boarded the plane at origin, we spent 15 minutes at the gate and quite a bit on the runway. When nearing the DCA, the plane took a complete detour went near Baltimore and then Annapolis and then flew back to near Gaithersburg as if it was intentionally wasting time on the air. Upon landing in DCA we had to wait 15 minutes on the taxiway waiting for the gate to clear. The (one hour long) flight that was scheduled to land at 10:20pm landed just before midnight. Air Canada is awful. This happens every time I fly with Air Canada and their conduct is just cheap and dishonest."
Pros: "Excellent value for Economy flight"
Pros: "Comfortable flight, very pleasant cabin crew."
Cons: "No flight entertainment at all."
Pros: "It was OK but it had to be better than the flight to Canada which was delayed 24 hours (just for bad measure). It's a cheap flight and AC warn that the "in seat" screen is no longer provided so criticism on this basis is a bit silly. I noted that the free iPads in Premium Economy provided more films but they were so dated!!! Food in PE was much better as was the general service. It cost quite a bit in the "Auction" but it was worth it I think."
Cons: "This relates to the outward trip when we only found out at the check-in that the plane was postponed to the following day. OK, we were put up in a hotel for the night but 24 hours there was not the best day of my life. I wasn't too impressed with the hotel."
Pros: "Their sympathy for our atrocious wait was, free pop and water, and some pretzels. $30 meal vouchers at the limited options gate area, which could only be used towards a meal (really? no where else?). Here's a were sorry email and a discount on your next flight with us. I have yet to see how much the significant cost for that discount but my expectations of Air Canada are very low."
Cons: "That delay was horrendous, I spent 10 hours at an airport. I woke up so god damn early to get there because of news spreading the worries of people waiting at customs immigration to the U.S. it only took us 40min to get through and the flight delay notice was given an hour and a half before departure. We couldn't even sleep on any benches because they were all designed for individuals to sit. It wasn't until our gate location moved to the end of that area was there any carpeted floor space to sleep on. On the flight, economy seating was very tight with limited leg room, and best of all our seats had no window, literally every other row in our section had a window. Air Canada handled this stressful event very poorly, once they figured out bringing a new air craft hours later, and everyone moved to the new gate area, all the attendants had left from their gate post until 40min before the flight which was hours later."
Pros: "Of the five planes we were on, all but one had comfortable seating (I'm 6'1" tall)"
Cons: "The lady helping us through the Toronto airport between flights made my wife cry. We had to stop to go to the restroom on the way to our gate, and the lady complained when I waited to go in after my wife came out. I told her I was going to do that, but she was apparently pre-occupied when I told her, because she was looking right at me when I said it. I then told her that I had let her know that was my plan, but she denied it, then told my wife she was just one of a hundred people. This left my wife in tears. This was a stain on an otherwise good flying experience, but it' tarnished the whole."
Pros: "The flight attendants were very professional and accommodating."
Cons: "Our flight was delayed 2 1/2 hours at Narita and then again in Toronto for another 2 hours. Plus my family and I were tired from the 11 1/2 hour flight and when we get to check in the attendants were very rude, almost like it was a bother to them when we asked for help, it was probably because I interrupted their conversation. Every airports kiosks are different and that was our first time going through there so we just wanted to make sure that we did it right. Then when we get to the gate where we're suppose to leave out from, I asl the attendant there who I can talk to about forgotten bag on board. She then goes to tell me that I need to call the 800 #, Abd I said but I'm here at the airport can't they just bring it to this gate and she then got an attitude and said that they couldn't do that and I would just have to go to the lost and found which was downstairs. I was on the line with lost and found before I went to ask her any questions, and I mentioned to her that I had been on hold for 30 minutes, and she said they weren't going to answer. So I then asked hire am I suppose to get my bag then? She repeated about calling the 800 #, and at this time a lady runs up the counter thinking that she missed her flight. She shows the attendant her phone and is hysterical thinking that she missed her flight and the flight attendant told her just go sit down it's not here yet you didn't miss it. The customer then starts yelling in another language and the flight attendant just tells your just go sit down calm down and go sit down. She's doing all of this while I'm standing there she pulls out her phone and then told her co-worker I should put her on YouTube the way they do us. All the while I'm standing there because I still have more questions and she just ignored me like I wasn't even standing there. I more than likely will never fly this airline again, I'm paying for their services and to get treated like this, no thanks!!"
Pros: "At fisrt the flight was over booked. Once we had boarded their was a technical issues with the aircraft, we had to sit in our aiys with nothing to do for just under 2 hours. With this delay in mind their was no form of a free drink as a mini compensation. They had no choice of food."
Pros: "Check in and out is very smooth."
Cons: "The long layover."
Pros: "This was my first time in Canada never been there before I had a great time until that one moment I had to deal with workers from air Canada except one agent at the ticketing desk....I had checked in online the day before however I had some card issues because they got shut down by my bank and due to the holiday in America I was unable to call my Bank prior to the airport....got to the airport and tried to explain that all I wanted to do was pay for my bag with cash ...but no one took the time out to listen each time i tried explaining myself I was send to a different location to join another line ....by the time I got to someone who was willing to listen my flight was closed ..her name was Aurora and gave me nothing but attitude when I explained my story......anyways finally got to ticketing and a met the only agent that day who exercise some level of customer service that day...if only I could remember her name ...sigh she went the extra mile because at this point I was frustrated and unsure if I would make it out of the country a sane person due to the amount of chaos I experienced prior. She got LISTENED .....SHE TOOK THE TIME TO LISTEN...got me on a new flight and went above an beyond to assist me that morning I was on the verge of a breakdown at that point all other staff member was very disgusting not only to my self but the other individuals who had mishaps that morning."
Cons: "Our flight was cancelled after already waiting through a 3.5 hour delay. The inbound flight was delayed due to weather, and as a result, there was no crew available for our flight. This left us stranded at Pearson at 3am with no Air Canada agents available for assistance. After a two hour wait on hold with Air Canada customer service, we were told the earliest flight we could get on was two days later. Unacceptable. We ended up having to buy tickets with WestJet. Weather delays are understandable. Not having sufficient customer service agents available for assistance nor having enough crew on call is inexcusable and incompetent."
Cons: "The crew waited so long to start selling food. Then, by the time the cart got to where I was sitting (only halfway back) they were already sold out of the two things I wanted to buy. The tea they served was the dregs from the bottom of the kettle, nasty and bitter. There was no "entertainment," except a crew member renting out a couple of ipads that connected to the wifi. The luggage compartments are oddly shaped so that you can only put your luggage in the long way. It a misuse of space. A lot of people had a hard time finding any place to put their bags. During takeoff, one of the luggage compartments opened up twice."
Pros: "The first leg of the trip was great from Montreal to Toronto on wide body plane."
Cons: "The airport in Toronto where they crammed about 10 gates together in a small area with no air conditioning (it seemed). Also flight was delayed about an hour so had to wait in horrible conditions with no seats for a long time."
Pros: "The flight itself was fine, free WiFi on board, movies to watch, stewards and stewardesses on board were very kind and attentive."
Cons: "I was originally flying WestJet, and the 7:05 AM flight I booked was cancelled. I hopped online and booked the 8:10 AM flight via Air Canada back to Boston. First, the flight was oversold, so only AFTER I was able to check my bag did I learn that I was flying stand-by. Completely nerve wracking. If I had known in advance I would have booked with another airline. I was able to get on the flight thanks to some volunteers who gave up their seats on the 8:10 AM flight for the next flight out (10:10 AM) in return for some monetary compensation. I arrived in Boston, and after waiting for 45 minutes, I learned my bag was put on the 10:10 AM flight rather than the 10:10 AM flight, but only after dealing with a snappy and disrespectful check-in attendant that seemed to not believe me that my bags indeed did not arrive. The office for baggage services for Air Canada was vacant and locked next to the carousel. Myself and a couple of other travelers, upon getting to the check-in counter and explaining the situation mistakenly lumped us all together and said "okay so you're all traveling together and your bags need to go the same place". Me: "No, that's incorrect, we are not related or traveling together, we just all have the same issue--none of our bags have arrived". Other Air Canada representative, who up to this point had not been involved in the exchange: "She didn't ask you if you were related, she asked you if your bags were lost" and then proceeded to roll her eyes and walk away from the counter. I suppose she misinterpreted my concern for rudeness and felt the need to put me in my place. Granted, my early morning flight cancellation and the stress associated with flying standby had nothing to do with them, but the attitude I was given as a concerned traveler whose bag was potentially lost was completely unwarranted. Compounded with the frustration of the entire morning I cannot describe how infuriating this exchange added up to being. I was told my bag would be delivered to my home by 4 PM that day. No bag. Got a phone call at 7 PM - they'd be there in the next hour. 10:00 PM and going to bed: No bag. I gave up and prepared to make a claim in the morning. 8:30 AM Sunday morning - my bag is sitting on my front porch wrapped in a trash bag. What a fiasco."
Pros: "It was a short flight with poor weather conditions, the pilot was very good at keeping the passengers updated."
Cons: "The temperature on the plane was incredibly hot. I believe that the crew did everything that they could do to remedy this, including passing water. However, it was incredibly uncomfortable and some of the passengers were quite angry."
Cons: "Crowded gate with not enough chairs because of so many delays. We were delayed too because of the other backups, but flight was great once we boarded. Not a big deal to us but might have been if we had a connecting flight after that. This was the small commuter flight area so maybe that's just how it goes."
Pros: "One person assisting passengers whose flights had been canceled was gracious and skillful."
Cons: "My flight, 370 was canceled. Initially, one of the AC staff at customer service was overwhelmed and impatient. The next flight was delayed by about seven hours. My baggage didn't arrive in Toronto. I found it extremely difficult to learn where the baggage could be, spent hours on hold with Air Canada and then Dynamex, and waited four days to receive my bag. I was with about 100 people at a summer camp. The staff created a funny skit about AC, Dynamex (sp?) and the endless "your call is important to us" tape recording. I understand that flight plans must be canceled and changed due to weather, but AC relies too heavily on automated "service.""
Cons: "Our inbound flight was two hours late. When connecting through Toronto, they lied to us. They said that the outbound connection was on time, that we'd likely missed it. Then, after standing through their requisite customer service line with only one open desk for two full flights, we were told to sprint through customs. We arrived, breathless to find the connection was delayed. We were told that they don't post the delayed connections for fear that passengers won't run or that U.S. customs will close. Uncommunicative and untruthful, their service is atrocious."
Pros: "the plane crew were pleasant and kept us posted as to what was happening and causing us to be even later to leave."
Cons: "The staff on the ground were disorganized, uninformed, frazzled, dismissive and boarded us 1 hour late with no updates on why we were not boarding on time. Our flight was just sitting there on the ground. when people asked they blew us off. we were also crowded into the last, very narrow, terminal area in the Toronto airport (F89-F99 area). Too many flights departing at the same time, created limited space to sit/stand. One passenger pasted out, and had a seizure upon hitting the floor face first, because of the stuffed space, and lack of air movement and available seats. They did have a fan in the area but it didnt do much to circulate air. Once we boarded an hour late, the ground crew were nowhere to be found. We waited 30min on the plane for crew to board our luggage. We were told they left the area to work somewhere else, and would be back soon. Ugh! I would not fly Air Canada again, esp through Toronto again."
Pros: "Crew was nice"
Cons: "No air conditioning made it uncomfortable"
Pros: "Size of plane allowing for aisle seating."
Cons: "Delay with boarding for about hour without a good explanation. All monitors in airport shows plane on time when it actually was not. Boarding process also took a bit of time perhaps due to many elderly on the flight. Seating was also confusing as the middle seats did not correspond with aisle seating. This caused delays as passengers had to figure out where they were sitting. Checked in luggage at gate since flight was full and we were asked to volunteer to check-in luggage. At baggage claim, bag delay to retrieve luggage after already hour delay in departure. Bags was not labeled or categorized correctly causing an extra half hour delay to claim bags."
Pros: "Young air hostess was very goid"
Cons: "All good"
Pros: "Great attention from staff towards patrons."
Cons: "The late boarding, the delay to liftoff"
Pros: "The on-board and Abbotsford-based crew acknowledged that we had all had a very long day. All thanked us for our patience."
Cons: "We were informed when we arrived at the gate that the flight was to be delayed by 8 hours because of mechanical problems. 8 hours! No offer was made to book us on a different flight. No one, at anyplace along the line actually apologized for asking us to wait around for 8+ hours when the flight was delayed. We did not even know what the mechanical problem was. When we finally were able to board the flight, the captain made a personal appearance in front of the cabin to tell us that he and his crew had been called at home to fly a broken plane. He briefly explained that there were no available planes to swap out and the repair required all day. Inexcusable! Our treatment did not measure up to the Canadian tradition of courtesy and politeness."
Pros: "We arrived nearly on time."
Cons: "They changed our gate three times and boarding was inefficient (it took them almost an hour to load a small plane) and led to a late takeoff. The customs process was ridiculous. Crew did not seem to care. No food was provided on a 6 hour flight that boarded at 6pm. Most people would not have thought that they needed to eat dinner before the flight. You had the option of purchasing snacks. The people in the rear of the plan did not receive the honor of buying snacks (or even getting a cup of water) until 3 or 4 hours into the flight. Uncomfortable seats. Avoid Air Canada until they get their act together or they lower their prices to reflect their new status as a discount airline."
Cons: "Long wait in the narrow terminals - no seats, hot"
Cons: "Not sure if this is an Air Canada or a Toronto Pearson Airport issue, but the gate we flew out of was in a very small area with very limited seating. Long delay and no staff to assist or inform the passengers of the schedule delay. We will never fly Air Canada again."
Pros: "Got on flight"
Cons: "Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage"
Pros: "This is the only part of my round trip with Air Canada that went without a glitch ... the plane was on time and the airport staff I encountered in Toronto was nice and helpful."
Pros: "Food was actually pretty good and the staff did reasonably well even though most of the customers were clearly unhappy."
Cons: "A majority of flights run by Air Canada to the US were delayed. If this had been due to weather, fine, but at least our delay was caused by mechanical malfunction. Our flight was delayed for 5 hours due to multiple different mechanical issues including that the bathroom would not function during the entire flight, the wing flap had issues and the door would not seal correctly. The flight immediately preceding ours to Minneapolis was also delayed by over 4 hours. Surprisingly the flight before that also had a bathroom malfunction that prevented customers from using the bathroom. If this was the exception we could understand, but looking at the history of our flight, it's only on time 23% of the time. The poor customer service people must hate their lives. Something needs to change."
Pros: "First time on Air Canada - I was pleasantly surprised on how well my flight went... I will definitely travel on Air Canada in the future..."
Pros: "Nothing at all."
Cons: "The tiny little plane is pretty standard for going to and from Cleveland but the boarding gate was in a shack outside the main airport with almost no seating and horrible aesthetics. The flight attendant was rude and way to large (obese) to be on such a small airplane. It's likely we had to pay a fuel surcharge just to move her alone. I'm not being mean, but this flight was just terrible overall."
Cons: "I arrived before the earlier flight to Cleveland, but even though there was room on the flight for me Air Canada said I would have to pay $150 to switch to that flight. So I had to wait five hours (and the next flight was delayed) for no reason. Air Canada should be more accomodating to customers who want to take an earlier flight, as I had to wait around for no reason whatsoever."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Cons: "Small plane a lot of confusion at airport with gate attendant."
Cons: "Air cananda made me go crazy... They didn't prepared anything after I missed my flight. Because of immigration. They just said to me that was not their fault. But you know, I arrived at air port 5am. My flight time was 8am. I asked aircanada clerks to get into gate quckily. But they had me wait for a long time, and they said everybody was waiting, so that's not problem. But when I got into gate at 8:45, My plane already had gone. And I went to Air canada service center, I had argued for 5hours... because they just prepared my flight from Toronto to San Francisco. They didn't care about Connected air plane was Asiana. So I Had to call three company.. Asiana, Kayak, air canada... that was horrible time. Air canada didn't want to have responsibility about missing air plane. That's why I had to contact with Asiana...the first time Asiana didn't want to prepare air plane for free... I had to try to explain my situation and problem three times.... Finally I got a ticket for free from Asiana. I could departure at 9pm from Toronto. I stayed in Pearson air port for 15hours... because of Air canada's GOOD!! customer service v^^v..... I will never use Air canada !!"
Pros: "Crew and everything was excellent"
Cons: "Plane was old and scary"
Cons: "Horror show security measures in the Toronto airport were the worst I had ever experienced, together with about an hour wait in the plane and finally flying in a propeller plane made this the worst air travel experience of my life"