Staff was ind and friendly. Generous
Wish there was better food. It was okay.
United's flight was delayed by 6 hours, couldn't make the connecting flight from Washington DC to Denver so they routed me to san francisco, spend the night at the airport there and then travel to Denver in the morning. Fortunately there was a very helpful crew in Schiphol that was able to get us on a flight with american airlines to philadelphia and then on to Denver.
They were able to get us on an earlier flight to shorten the 5 hour layover
One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller.
Lost bags and every time I called to find out where they were I would get a different story. I was told it would be on the next flight for the next 5 flights.
Behavior of Stewardess Barbara extremely rude. I had gone to the restroom at the back of the aircraft at the beginning of service. I went up and wanted to sit on my 7C seat but she refused to move the cart to accommodate me to pass and made me stand at the back of the flight for 2 hour of the 1 hr 45 mins flight time
The crew was funny and handled the delay nicely
No notice of 2 hour delay
Had no problems and web site no issues.
Flight was late but was airlines fault, no issues with web site
The flight crew was incredibly sweet and helpful; one of them even gave me their personal TUMS when I said I didn't feel well.
The flight boarded 30 minutes early; I arrived to my gate at the time of when my ticket said boarding started, but they were already calling final boarding call for my flight. I completely panicked. The plane was clean but the seats are very close together and there were no complimentary snacks- even though it was a 6 hour flight. On my flight back from Seattle on Delta, we got a complimentary meal AND a complimentary snack. I was expecting my Alaskan flight to be better based on everything I'd heard from friends, but my return Delta flight showed Alaska up; it was a spacier plane with way more food offered.
I dispatched a guitar in a hard case. It was labeled fragile and sent to a separate compartment. The guitar was poorly treated and the case was broken all over. Very disappointing. On top of that I had requested window seat and got the middle seat. No food was served and there was no movies to watch or anything, considering this was a five hour flight
|Flights Arrive in||Amarillo|
|Flights Depart from||Ontario|
|Airlines||United, Alaska Airlines|
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