Daily cleaning, installation of cabin HEPA filters on flights from Ontario to San José
Costa Rica has allowed all countries in the world to enter by air.
Travelers must complete the digital Health Pass 48 hours before boarding.
Travelers must have a travel insurance with coverage of COVID-19 treatment and accommodation costs. Check Visit Costa Rica website for more details.
Costa Rica has eased their travel regulations and removed the requirement of RT-PCR tests for the detection of the coronavirus.
All other info
Expired residence permits (DIMEX) with category “permanente" are extended until 11 January 2021, with categories “temporales" and “especiales" which expired after 18 December 2019 are extended until 11 January 2021 and with category “estancias" which expired after 17 March 2020 are extended until 12 February 2021.
For information on visas, refer to the General Directorate of Migration and Foreigners.
There are currently 24,766 active cases of COVID-19 diagnosed in CR and 3,018 deaths as of Apr 13 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 7h 15m.
In the past 3 days, the cheapest one-way tickets were found on Delta ($136) and United Airlines ($173), and the lowest round-trip tickets have been found on Avianca ($290) and Delta ($309).
From Ontario to San José, Tuesday is the cheapest day to fly on average and Thursday is the most expensive. Flying from San José back to Ontario , the best deals are generally found on Friday, with Sunday being the most expensive.
When flying out of Ontario you will be using Ontario, often referred to as Ontario Airport. You will be landing at San José Juan Santamaria Intl, also known as San José Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Ontario to San José.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to San José from Ontario is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to San José with an airline and back to Ontario with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to San José from Ontario up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Fue un avión no adaptado a nuestros tiempos, sin entretenimiento a bordo, ni siquiera tenía para conectar el celular. Un servicio low cost."
Pros: "Easy check in, and boarding process."
Pros: "never took flight due to cancellation by airline. still have not received refund."
Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"
Cons: "Food and seats"
Pros: "Friendly crew, arrived earlier than expected. Offered to excellent assistance to my mom with the wheelchair"
Cons: "Food wasn’t good. During the stop in Guatemala didn’t change planes so had to wait for the maintenance staff to clean the plane before using bathroom. No water during stop and had to change seats"
Cons: "3 cancel flights"
Pros: "Los aviones cómodos, con buen espacio para estirar las piernas. A pesar de ser un vuelo de 2 horas te dan comida, algo que las demás no hacen."
Cons: "Podrían mejorar el sabor de la comida que sirven, ya que no es de las mejores."
Cons: "At the time of boarding the crew members started going by group. This only lasted 1 min. Everybody started getting in a line without regarding group or any type of particular order. The crew members did mind and just kept boarding people. Very poor management and lack of authority."
Pros: "Food. Blankets. No delays."
Pros: "I liked that the crew where nice and congratulate the mountain bike team of Costa Rica who had won second place in the panamerican games"
Cons: "I push the "call the stewart" bottom and they never came to me.."
Cons: "Delayed !!! Hours!!"
Pros: "Nos encanta el servicio al cliente de los que nos atendieron en el vuelo, excelentes"
Pros: "Avianca es la aerolinea que prefiero y continua siendo"
Cons: "Las aeromozas tienen muy mala actitud, parece que uno les está pidiendo plata."
Pros: "Flight crew very professional."
Cons: "Flight late leaving Bogota and late arriving in San Jose."
Pros: "The trip was on time, plane was clean, crew was nice, duty free is excellent"
Cons: "Late for no reason. Boarded late, arrived late"
Cons: "Cobros indevidos...depende de como se levantó de humor el supervisor.así le cobran al pasajero..viajamos 11 personas y solo a mi me cobraron equipaje extra....todos viajamos con 2 maletas...."
Cons: "no issues. all fine."
Cons: "El equipo del Aeropuerto de AVIANCA guatemala, pone muchos peros a las personas que no pertenecen a LifeMiles y hay casi hay que exigir que te hagan valer tu Millage Plus, y eso que se supone que son parte del mismo grupo Star Alliance. A mi parecer dejan mucho que desear. Si por mi fuera No volvería a volar por avianca."
Pros: "The most was the attention of the flight attendant and how fast and save we landed. Good vibes"
Pros: "Food, attendants, seats, everything was amazing..."
Pros: "My family and I were impressed with Avianca and will fly them again."
Pros: "The flight was smooth and comfortable both ways.. On-time departures/ arrivals. Thanks!"
Pros: "The flights wers on time"
Pros: "El espacio en los asientos"
Cons: "La comida no estuvo muy buena"
Cons: "The crew allowed a drunk man to take the plane. It was a terrible experience to travel next to him. Also, the gate for taking the flight change with no previous notification. I realized of this a few minutes before taking the flight."
Pros: "The food was good and the chairs and equipment was confortable, very good service"
Pros: "The good timming"
Cons: "El aircraft was totally awfull. too mcuh noise, toilets smell bad, no coffee because machine was broken... such a bad experience"
Pros: "On time"
Pros: "Staff help us tho resolve some troubles with wrong name on check in."
Cons: "Wrong name in check in on line"
Cons: "The airplane was terribly dirty and disgusting"
Pros: "Impressed from the checking to the smooth landing. Clean airplane, pleasant stewardesses, on time."
Cons: "2times was cancelled and I have to Stay 2 nights in Bogota"
Pros: "The entertainment on board was amazing. Good selection of movies."
Cons: "The plane was extremely dirty. I couldn't believe it. First time boarding a plane to find that there was trash all around my seat and tucked in the front pocket. Doodles with a pen on the tray table, sticky arm rest, and it looked like the other seats around us were almost in the same shape. I would've rather waited an extra 15 minutes before boarding the plane for it to be clean. I think that was really poor on their part."
Pros: "I am impressed! I will be booking through Avianca again!"
Pros: "Being moved to a copa fligth"
Cons: "They had us 3hours con the plain and after that it was cancelled. Several people lost a full day of work no responsability from Avianca."
Pros: "Where to begin... the service was great, I got welcomed as I boarded the plane, the plane was immaculate, And unlike other airlines I've been on, thay gave me a great free meal. Would definitely fly again given the chance."
Pros: "Same as above."
Pros: "basically everything"
Cons: "the food"
Cons: "Really bad orange juice. Blankets were gone, they claimed to run out of them. Didn't got the Costa Rica customs papers."
Cons: "Never happened"
Pros: "The complimentary blankets and pillows"
Cons: "The crew constantly putting our window shades up"
Cons: "2 and a half hours of company owned delay. Very little explanation in situ."
Cons: "I am tired on the cheese snadwiches that Aviancas gives in every flight. Why not to offer fruit plates instead?"
Pros: "the wind was high on the landing into costa rica but the pilot made a smooth landing"
Pros: "All was amazing"
Pros: "Crew was great!"
Cons: "Sitting in first class"
Cons: "Flight delayed for 2 hours"
Cons: "The food on the plain or snacks were to poor and not that tasty."
Cons: "Great crew!"
Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"
Pros: "Everything was perfect!"
Pros: "Boarding was efficient. came through often for water, coffee etc"
Cons: "Rotten attitude of most flight attendants (especially boarding door attendant for ATL-LAX portion and first class attendant for LAX-OGG portion). Some of the worst I've experienced in a while."
Cons: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
Cons: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Pros: "Delta in flight entertainment is great."
Cons: "Always delayed."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "Crew members were all very friendly and made the flight a nice trip as best they could."
Cons: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Cons: "The flight crew were great"
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Pros: "Early arrival"
Cons: "Seats still tight"
Cons: "We landed hours late and sat on runway for 1 hour. On top of that this plane was our 3rd equipment change."
Pros: "Nice flight attendants on this flight."
Pros: "Efficient crew. Good movie choices. Clean bath rooms. However - I wish every airline in each bathroom had a notice on the toilet to PLEASE LOWER THE SEAT AND COVER! I prefer using the bathroom after another woman has used it!"
Pros: "Everything went smoothly."
Cons: "All was good."
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Pros: "Staff smooth flight great landing and free movies"
Cons: "Everything was perfect"
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Pros: "I am 6’3” and have difficulty with leg room on planes. Staff help me out by moving my son and I to Comfort seating row."
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Pros: "Super quick"
Pros: "Excellent customer service. Friendly and helpful crew."
Cons: "Seats where still small in business and first class."
Pros: "The flight was very quick."
Cons: "They didn't serve us water."
Pros: "Finally, we got to use a jet bridge in Guadalajara !"
Cons: "VERY bumpy ride- scary"
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Cons: "Kids yelling"
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."
Pros: "On time great staff"
Cons: "Little cold"
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pros: "Nice crew, normal seats, TV etc. They were very apologetic about the delays. They gave multiple updates and came around with water/snacks"
Cons: "The plane was delayed to wait for passengers from another flight. We waited for almost two hours. After that there was multiple technical difficulties- loading the bags, closing the door, refueling...the list goes on. We ended up taking off almost four hours late."
Pros: "Loved it all. That's good advice above :)"
Cons: "It was a blast!"
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Cons: "Everything was great"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Cons: "Maybe less cold the temperature."
Cons: "No earphones for hearing the movies"
Pros: "Movies, flight time."
Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "was on time"
Cons: "terrible, waiting in one gate , then we have to go to another gate take a bus under the rain, fullof people luggage, , gave us terrible seats in the back small plane. the bathroom was not clean at all"
Pros: "The attention with Copa Airlines was great"
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "Both their kindness and generosity."
Pros: "Meal was good and plane was clean and well maintained."
Cons: "Just a little tight but overall good"
Pros: "Comfortable and puntual"
Pros: "Puntual, comfort"
Cons: "Very good"
Pros: "The welcoming and attentive service"
Cons: "Everything was OK"
Cons: "No entertainment."
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Cons: "Premium seating not a good buy."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Cons: "This airline Lost my baggage and they didn’t help me"
Pros: "I arrived in one piece."
Cons: "I purchased a round trip ticket from Costa Rica to Panama in order to comply with laws stating non-resident aliens must leave Costa Rica every 90 days for a period of at least three days. When it came time to return to Costa Rica, I understood that I had not purchased ANOTHER ticket to "prove" my intent to leave Costa Rica again three months in the future. I told the ticket agent I wishes to purchase a "fully refundable" ticket for a future flight, but she was (or professed to be) unable to assure me the ticket she was selling me was refundable. Upon return to Costa Rica, as before, immigration did not ask to see any such proof nor did they even ask my intentions. Isn't this called fraud? I did not need the ticket and, of course, in contacting Copa Airlines, I would have to return to Panama in order to even get a partial refund, which they won't guarantee. Not doing this again."
Pros: "We actually arrived earlier than schedule. Very impressed."
Cons: "No air conditioning, small gates, too crowded."
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Cons: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."
Pros: "Now you are giving away free muffins instead of insulting with a granola bar....THANK YOU FOR LISTENING"
Cons: "HOW CAN YOU NOT OFFER COFFEE ON AN AM FLIGHT??? THAT's CRAZY!!!"
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Cons: "I went on the site and mentioned I was vegetarian, but I guess the 'snack' wasn't big enough to warrant a veggie option. I had to run from one flight to another, and my previous one only served breakfast, so it would have been really nice to have a veggie option. I put poor on entertainment because there was none, but it was a short flight, so not a big deal. Rest was great!"
Pros: "No delays on departure. Smooth boarding process"
Pros: "Ha mejorado la comida que dan en económica, en especial par un vuelo tan corto. Las tripulaciones colombianas son más amigables y orientadas al servicio que las panameñas. Panameños: Wake Up!!"
Cons: "Ya es hora que inviertan en esto. Tanto en ejecutiva como en económica."
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline, they will over sell their tickets and then expect you to give yours away. Boarding was messy."
Pros: "One of your crew members went above and beyond to help a family that was sitting next to me. That kind if service was unexpected and a huge help to the family. We were all impressed. They were all very cordial and polite."
Pros: "Very friendly and professional service combined with good food"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "- nice staff - food on the plane"
Cons: "Touch screen didn't work"
Pros: "Thank you for offering food, but something's without meat would have me flying copa every time!"
Cons: "Flights were delayed"
Pros: "Staffs were so kind and professional."
Pros: "Agent issued boarding passes and luggage ticket but somehow didn't process payment. After waiting 4 hours for boarding we were denied entry into plane. Somehow agent overrode the safeguards and was able to issue boarding pass. Very lax security and agent even denied seeing credit card given to them."
Cons: "Ticket counter personell"
Pros: "Flight, plane, and crew were great."
Cons: "MEX customs was a nightmare."
Pros: "Wheelchair service for seniors"
Pros: "Nothing in particular"
Cons: "A more organized boarding process"
Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Cons: "Be in time, over 1 hr delayed."
Cons: "Over booked"
Pros: "On time"
Cons: "Something to drink"
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Pros: "Flight on time, all personal was very helpful and kind"
Cons: "No choices for breakfast and the one served on first class not so great."
Pros: "Ease in ticketing."
Cons: "The hardest part was the long layover. I didn’t dress warmly enough, so I had to keep moving!"
Pros: "Servicio. Puntualidad."
Cons: "Todo bien"
Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Cons: "Rough Landing"
Pros: "Vuelo acorde con el horario establecido"
Cons: "Regular atención del personal en el aeropuerto"
Pros: "On time"
Cons: "They charge for luggage"
Cons: "Crew standing in the back talking to each other with their backs on us"
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Pros: "Close for connecting and had lots of staff to get you there on time."
Cons: "Food mediocre"
Pros: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"
Pros: "Ontime and pleasant"
Cons: "Will never fly with Aeromexico ever again"
Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."
Pros: "It was a direct flight."
Cons: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Confortable seats, food on board and free! Nice service"
Cons: "Mexico Airport can be confusing. You have to be prepared to ask Aeromexico’s staff for help. They are very helpful though!"
Pros: "La comodidad la amabilidad de las personas."
Cons: "La comida"
Cons: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "Nothing. We’re not there yet"
Cons: "Everything. AM customer service is beyond horrible and unhelpful."
Pros: "5 stars to the supervisor Octavio"
Cons: "The rest of the Team do not know what customer service is"
Cons: "Seats, food, too much waits at the gates"
Pros: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Cons: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."
Pros: "the fact that the passenger wasn't aware until check-in that the ticket vendor had screwed up the sale"
Cons: "gosh- where to start. Your vendor never completed the reservation and never advised me either. Worst airline reservation I've ever made. The passenger arrived at the terminal prior to the flight and was told no reservation was made. I ended up paying a extra $100 to get her on the plane, no responsibility accepted by the vendor. Nice job there."
Pros: "Everything. Everybody very helpful"
Pros: "Crew was nice"
Cons: "This does not only apply to Aeroméxico, but the seating in airplanes are too narrow and uncomfortable."
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Pros: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."
Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Cons: "Flight was canceled."
Pros: "The crew is really nice and accommodating. Boarding is efficient."
Cons: "Some of their planes are old and need some upkeep."
Pros: "the inflight movie."
Cons: "The flight was suppose to take off from Mexico City at 945 PM however nobody gave an explanation nobody knew the time or even the GATE I got to the airport at 6 PM, the flight took off at 1210 AM not only that I get on the plane and the AEROMEXICO crew had a really messed up attitude like they didnt care, I wanted to buy a gift for my wife from the magazine they had and the lady with a attitude simply said we dont have it, and I could keep going but It was a really bad experience for me."
Pros: "the crew was great!"
Cons: "The boarding was a little delayed movies or series might be interesting to have as an option to watch"
Cons: "The airline reps were not very nice and they kept changing the gate"
Pros: "La tripulación"
Cons: "Son aviones poco cómodos me da la impresión que son viejos nada modernos Todo les suena cuando aterrizó Pensé que eran mejores La ida a México no tenían pantallas por tanto un viaje aburrido El regreso por lo menos tendría una pantalla"
Pros: "Crew was good"
Cons: "The meal was cold"
Pros: "The boarding part was good."
Cons: "People who work at aeromexico need to speak more English, too much Spanish speaking with no English speaking. I guess you do not cater for tourists speaking English. I think that the aeromexico employees in mexico city is very rude, I lost my flight, because of that. They did not want to wait a few minutes for my connecting flight. I ended losing the flight and had to take delta back to NY City with better service and fare. When I ask at the counter for another fare by aeromexico - they told me $1,500 for business class and I paid $534.00 with delta. Plus aeromexico need to have more than one fight per day to NYC."
Pros: "Most of the Staff was friendly"
Cons: "No wifi, some staff were oblivious of how often they hit you when walking through the plane disturbing you during the flight. I started to think it was intensional. But the other staff were wonderful."
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Pros: "Crew was amazing, seats were comfortable. Only negative is out of your control - bad weather in DFW held up departure 5-6 hours. Much of that was on the plane, but crew kept us notified. We had to return to the gate and wait another couple of hours. Awful trip, but not your fault. What I was surprised by was no comp hotel, and the discounts were not rally good discounts."
Cons: "Most of my issues were ATC problems, not AA. The AA personnel kept us informed, etc. The one thing you can control is hotels if delayed to the point of missing all connection until the next afternoon. I understand not compi9ng BUT, when google maps shows better rates at local hotels than your "discount" program, that's sad."
Pros: "The crew was awesome and boarding was quick"
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Cons: "A little discouraged that AA doesn’t offer a TV in the headrest for 1st class customers"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "My seat"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
Cons: "Flight attendants were overworked on a full flight."
Pros: "Old aircraft. No media at the seats. Why are old aircraft still being used?"
Cons: "Basically everything. For the price, the flight on AA across the sea was horrible."
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "Quick flight. Took longer boarding than air time!"
Pros: "Crew was nice"
Cons: "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Our first upgrade to 1st class since I stopped working for IBM in 2009!"
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Cons: "On time"
Pros: "The crew made up for almost of the terrible things about the flight."
Cons: "The outdated plane had no plug in capability. No Gogo or individual in flight entertainment. The food was most inedible, the vegetarian snack was a hard baguette with old sliced tomatoes and wilted lettuce. I couldn’t eat most of what was served because it was so terrible."
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Cons: "Terrible turbulence"
Pros: "Everyone was courteous and professional"
Cons: "Everything was great"
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Pros: "the clerk at the boarding desk was kind"
Cons: "The plane never cooled off for the entire flight"
Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."
Pros: "Everything was great to me"
Cons: "The flight was packed"
Pros: "The most memorable part of our trip was a completely rude flight attendant! She asked my friend a question while she had her headphones on and when my friend said "excuse me", the flight attendant repeated herself in an extraordinarily snotty condescending manner that was completely uncalled for!"
Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"
Airlines flying from Ontario to San José have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to San José
Masks required on board, masks provided on flights from Ontario to San José
Social distancing seating
Middle seats unavailable to book on flights from Ontario to San José
Testing for antibodies, testing for symptoms for flights from Ontario to San José
Waiving of change fees. Search flexible flights from Ontario to San José