The first flight was fine, great crew, but the plane was delayed 45 minutes to go to Seattle because of they were missing a ramp. That would make sense if the plane was actually at the gate. Not if we’re still waiting for a plane. After we landed we waited 30-45 minutes on the tarmac just to get off the plane. Alaska made me miss my connecting flight, wasting my time, and my money. I should honestly be reimbursed, but hey, when does the airline ever actually take accountability? Never.
Alaska is consistently the best in all categories. Excellent airlines and employees
On time, friendly and professional staff and crew Very nice new terminal in Spokane
It was ok! Not fond of sitting in middle seat. Tried to upgrade with my Atmos card but it was a new account and they weren’t able to look up my account details.
There is no entertainment on the plane. The snack is minimal. The crew was nice and professional.
Overall it was good. There was a delay in departure, which is why I did not rate it as excellent.
First time flying with any airline that has decent seating. Great experience crew was friendly and the pilot was as well.
My seat was comfortable. There was no TV on the airplane.
Flight kept getting delayed. Multiple children forced to stay awake for a flight that took longer than expected.
I think it’s a complete scam to give a company (any airline) your money but can not get a refund without going through a series of steps, claims, and frustrations all to get rejected because of some oddball reason. No wonder the airline industry is in shambles. I will never fly again until things change. I’ll drive, bus, boat, train, bike, or even walk if I have to, but I will never fly again until this scam gets corrected.
Flight was delayed, full flight and I had to change gates. Southwest flights are always late later in the day.
Paid for premium extra leg room but the bin space for rows 1-3 had to go in rows 4-6 and 4-6 had to go to 7-9 because flight attendants have snacks and their luggage upfront. So we pay extra to have to fight thru traffic to get our bags. Only 2nd day of new seating so hope they fix this.
Delayed flight. Nicest crew member was a SW pilot flying seated next to me who kindly move to seat the final passenger. Flight extra delayed. My cup of refreshment of ginger ale was so packed with ice it was literally 2 sips.
Southwest is Southwest. No frills. If you're luck enough to get a happy crew (we did), then it makes for a nicer flight.
I would have liked to arrive on time - not 5 hours late!
Board Milian spokesman with pre boarding , not after A group and without my spouse. Total BS, back to Alaska Airlibes I GO. oner 1.2M miles and 900 flights, and every time I fly SWA I regret it, thos will be last time, I only flew SWA but to time requirements fir a Funeral. NEVER AGAIN SWA
Good crew, funny movies, but you need phone ports in the plane and better snacks. :)
Had a long layover in rainy Chicago. The staff were attentive - my husband needed a wheelchair due to a recent fall and unsteady on his feet. They are wonderful for those of us who need a bit of extra care. My only complaint was discovered upon unpacking our suitcases at home. One (we had 3 carry on size and one just a bit larger) had water damage to everything inside. All the clothing (just happened to be the case with the clean clothes) were wet. I know it was raining, but why would items inside be wet? The paperwork packed in this case was damp with ink running. There were momentos from our 10-day European vacation that I was hoping to scrapbook - but alas, they will be scrapped - too damaged to keep. The boxes of French chocolate were damp on the outside. My expensive camera now has a cracked screen and a Gaudi tea-for-one was cracked - even though it was packed in clothing. I know it happened on this flight as I repacked all four suitcases before leaving New York in the morning. My first unhappy experience with luggage at Southwest.
I liked receiving attention from aged and well experienced flight attendants. I disliked the non-gluten-free snack but I brought my own so I was OK.
The a/c wasn’t working very well and it was a very hot flight
Checkin was good, fllight ws good. Onlly complaint is lack of foot on 6 hour flight from Seattle to Boston. Snacks were flimsy - chips and cookies. could have offered something more substantial for such a long flight. I know you can buy food in airport but for the price you pay for a ticket, they should step up for the passengers.
Flight delayed for two and half hours and then canceled altogether due to mechanical issues. No mechanic onsite to fix so had to send one from LAX.
It was a great flight and the stewards and stewardess were all kind and accommodating!! The seats were comfortable and entertainment screen excellent!
There was a security issue at the airport and we were unable to land. We circled endlessly and then landed at another airfield for fuel. We then circled the airport again, almost landed but didn’t fully touch down before circling again. I am thankful to the crew for keeping us safe- the issue was the airline and staff at the airport getting us seats on our connecting flights. That part was hours of searching for someone and getting in double my steps.
737-800 in first class was pretty dumpy. Seat had an uncomfortable angle, storage under the seat was blocked so even my very modest backpack didn't fit, power outlet was flaky. Weird tiny seat pockets that couldn't hold a gallon ziploc bag, emesis bag missing, etc. etc. No in-flight service due to turbulence. Crew was excellent, boarding was smooth despite a full flight.
Flight delayed about 2 hrs so it made it a VERY late night
The flight was overbooked and the staff at the gate started calling for volunteers to drop out and offering incentives. That delayed the flight
I appreciated being upgraded. I was very disappointed with my 13 hr layover in Seattle to geg, while my friends who flew Alaska made it home as scheduled. I had to reserve a hotel on my dime.
There was no wifi even after my husband paid for wifi it wasn’t working. The plane looked and felt old.
Update the cabin with tv screens or at least music sources.
