Pros: "I think collectively the crew tried harder and worked together. Also, I cannot remember. A flight in recent memory that was 30 minutes EARLY!"
Cons: "Nice job and thanks for waiting."
Pros: "Not impressed and we are card holders"
Cons: "They wouldn’t let passengers by after using restroom . I stood for at least a half hour as I also have RA , Lupus , and 5 herniated discs . I’m confused as to why they won’t accommodate customers using restrooms"
Pros: "very attentive crews."
Pros: "Flight crew was friendly and the complimentary wine or beer is always appreciated!"
Pros: "Friendly, courteous, efficient flight attendant."
Cons: "I would have liked a TV screen on the back of the seat. I didn’t see a place to plug in head phones. It was fine though, since I slept and read most of the trip."
Pros: "Roomier enough seats, polite crew"
Cons: "We were on the last flight of the night and they made us deplane out on the tarmac and take a shuttle into the terminal. It added extra 15-20 minutes to the trip"
Pros: "no, I had to sit in a middle Seat but that's because everyone loves flying alaska"
Pros: "Good leg room."
Cons: "The seats did not recline."
Pros: "I like the diverse, friendly staff."
Pros: "Friendly crew and quick easy boarding."
Cons: "Windows didn't have shades, coffee was cold initially. On the positive the attendant noticed and came back with a warm cup."
Pros: "The food was obvs a little expensive but it was good."
Cons: "No entertainment."
Pros: "Everything went off without a hitch. Plane seemed clean and comfortable. Enough leg room in main cabin! Great coffee."
Pros: "- Flight left on time - Good entertainment selection, and you can text from the plane wif too"
Cons: "- Alaska needs more gates maybe. At SFO they always park somewhere and have to get shuttled to or from the plane. - Snack is just two small cookies - I prefer little peanut or trail mix things better. - Tiny plane, only four rows across."
Pros: "Kayak is the best"
Cons: "Boarding was difficult. Had to rush, too long of wait at check in"
Pros: "On line system was great and easy."
Pros: "simple and afordable"
Cons: "When I booked the flight my wife and I had adjoining seats. When we checked in we were in the same row but in the middle seats on opposite sides of the isle. On my side there three guys together, the other guys were business men concentrating on their work. I was just trying not to bump into their arms, I couldn't relax."
Pros: "Easygoing, no issues, received with some frozen margaritas, can’t ask for more..."
Cons: "lack of snack variety/offerings"
Cons: "I was informed we'd get some kind of voucher for the 5 hour delay but never recieved anything."
Cons: "The man next to me left his phone on so he could text."
Pros: "Alaska staff customer service"
Pros: "boarding, refeshments, and deplaning were all well done. flight attendants in the rear of the plane were personable and helpful."
Cons: "no complaints"
Pros: "Everything went so smoothly. I was surprised at all the food options available and how nice the people were. The plane was comfortable."
Pros: "Staff great. Glad it was a short hope."
Cons: "They allowed a nonserbice dog on board, a small chihuahua type with one of those bought online vests."
Pros: "Easy flight with no delays! The crew was very kind and the flight was comfortable."
Cons: "Arrival in San Francisco from Santa Ana airport at International airport. It was a nightmare for pickup person to citcle SFO arrival arrival terminal 2 to find the paasenger. I took a long time circling the airport many times even though passenger was at the curb site."
Pros: "Great staff, lots of leg room"
Cons: "Had to deboard the airline for 2 1/2 hrs due to issues with Seattles air traffic control connection"
Pros: "I was very pleased with the overall service. I needed a wheelchair and I was treated exceptionally well."
Cons: "Absolutely nothing"
Pros: "Cute little propeller plane. Free beer. Nice staff. University of Idaho "Vandal" plane!"
Cons: "Seats are a bit tight. To be expected."
Pros: "Todo menos el servicio de internet"
Cons: "Que se paga para tener acceso a internet y te das cuenta que al cruzar la frontera ya no puedes tener acceso,y después te das cuenta que el servicio es solo para Estados Unidos."
Pros: "First time flying from SNA/OC. Accessibility of terminals was great, close by parking and only 2$/hour. Almost no wait for check in and security, very fast and convenient. Boarding was uncomplicated and there was enough space for carry on items. Loved that they offer wifi throughout the flight and free messaging (in case you don't need full internet access). Will definitely consider flying with Alaska Airlines again!"
Pros: "SeaTac was fabulous with my wheelchair. Thanks you"
Cons: "When I was picked up for my wheelchair in John Wayne airport, there was some short in the wheelchair that was causing a burning to my thigh. The person was totally unhelpful and I finally had to walk to my gate."
Pros: "Everything was great"
Pros: "One of the stewardesses were so kind. She asked if Hang my suit bag in a closet used by flight personnel. My clothes did not get wrinkled!"
Pros: "Their services m"
Cons: "There was no tv and it was a bit chilly in the flight"
Pros: "On time and no delays! Friendly service as well."
Cons: "Flight delay...NOT Alaska Airlines fault."
Pros: "Alaska is one of the best airlines to fly these days, and I've flown most. I have my mileage program on another airlines but I'd switch to them all the time if I could."
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "When everything was said and done, and most other people on the flight were given free passage to SFO by Airporter bus and then put onto a flight into LAX and then arrange transportation to Orange County (which I had every reason to think was a nightmare for those trying to get to Orange County from LAX due to unclaimed packages (security uproar) and major traffic around LAX and would not work for my disabled family to drive 1.5 hours to pick me up) I paid for a bus to SFO myself and booked a flight from there to Santa Ana (John Wayne) on Southwest. I eventually arrived there around 730 PM. Alaska refunded my flight southbound and still offered me $400 credit which was nice of them. That being said, the propeller planes are really noisy so don't expect a comfortable experience. But its worth it for the convenience to travel from Santa Rosa, CA (Sonoma County Airport) to Santa Ana (John Wayne Airport) provided they don't cancel your flight. Alaska will be adding more flights on this same route by summer and they deserve some credit for that, but at the end of the day, it was my own resourcefulness that saved the day, and got me to my family December 22nd. I would have had to wait until December 24th through Alaska Airlines for the same flight, and that is when my family celebrates Christmas, so that was NOT a very appealing option."
Pros: "Great service and friendly staff"
Pros: "Flight attendants were very professional and nice smiling and pleasant."
Pros: "On time, within 5 minutes. Great customer service."
Pros: "Plane was clean, Mediterranean snack box tasted great and my Jack on the rocks was almost perfect. Put it in a real glass and I'd feel like king of the world."
Cons: "JetTV only had 3 movies and they ran on their schedule. Was not on demand"
Cons: "Excellent, one time, WiFi, Entertaiment screen, all good"
Pros: "Seat was super convenient as I was in the first row."
Cons: "Could have used a plug-point for my computer and devices. No plug points available. Would have been nice to know there was free “working” WiFi at the start of the flight instead of half way though."
Pros: "Leg room was amazing, WiFi was great and entertainment selection was wonderful."
Cons: "Our flight was delayed about 30-45 minutes. Would have been perfect if on time."
Pros: "Crew responsive and kind. Seats with more leg room were great!"
Cons: "Meals a little pricey."
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "The flight was SIX hours late, yet passengers were told to check in at the original time. Why? Just to spend the whole freaking night at the airport? The reason for the delay was supposedly weather, yet flights from SEA to BOS on other airlines were on time. Staff were not helpful or empathetic."
Pros: "I canceled my flight over a month ago and deleted the trip in Kayak. Please update your system."
Pros: "I like JetBlue overall. I like your bag policy, and I generally like the service."
Cons: "My seat didn’t recline. Don’t know why. Button would be pushed - didn’t matter. For a 6 hour flight to Reno AT NIGHT, that sucked. Then my TV went black about 1/2 hour into the flight. Crew didn’t know what happened, but it was a slew of tv’s on the right side of the plane (window seats mostly) that had this problem. These two things made for a tough flight."
Pros: "It was overall good - 30 min delay. Can’t rate food or entertainment as I didn’t eat or use tv."
Pros: "Flight was smooth and arrived early"
Cons: "Not all crew members were very happy to be there"
Cons: "I dont know because we havent gotten there yet."
Pros: "comfortable and roomy seats. polite hosts. First trip on JetBlue but won't be my last. Thanks for a pleasant flight"
Pros: "Safe arrival is a good arrival"
Pros: "Boarding was a bit delayed in the beginning but back on time very quickly, seat comfort and legroom was great. Loved that I got a full sized can of soda, that's always fantastic and snacks were fine."
Cons: "My Seat 23D had a defective TV, so it was flashing on and off constantly throughout the whole flight, usually I don't have an issue with the entertainment because I like to sleep during flights, but due to some turbulence I was awake for part of the flight. Unfortunately with the flashing TV it gave me pretty bad nausea to the point of wanting to vomit, this is the first time I've experienced anything like this on a plane, was definitely looking forward to landing so I didn't have this nauseating feeling anymore. I have a video of the issue if anyone at Jetblue was interested in seeing. It was flight 499 from LGA to Orlando on 9-16-18. Thanks."
Pros: "On time, easy, liked the snacks and the TVs on flight"
Pros: "Boarding at Long Beach was quick and convenient to prep for takeoff with loading through front and rear doors of the plane."
Cons: "Entertainment system was somewhat outdated. Headphones weren’t complimentary. Food is “unlimited snack items,” though it is only offered once in flight."
Pros: "Good Service"
Pros: "That they let me take two snacks"
Cons: "That the flight was delayed and there was not much communication from the crew in the Cuba airport."
Pros: "Leg room!"
Pros: "Plenty of legroom, free entertainment, good snacks, friendly attendants plus a cheap flight gets an A+ in my book"
Pros: "Really nice crew that tried the best they could"
Cons: "Cold the entire flight w air vents closed.delayed 4 hrs, 3 of which spent on plane freezing"
Pros: "The airport staffs, flight crews, snacks, seat pitch and cushions - everything! Jet Blue has the class other airlines abandoned a long time ago!! Keep up the quality and I'm yours from Reno!"
Pros: "All went smooth. No issue at all."
Cons: "Last call to board was not accurate. Last call was a little early. We sat in the plane for a little bit longer"
Pros: "The crew was fantastic! Friendly and warm."
Pros: "Leg room and free working wifi"
Cons: "Can’t think of anything"
Pros: "The gate attendant was very helpful to intuitive put my young boys together with me and handed me new boarding passes when we arrived. We checked in two hours early and stood in security line for 1.5 hrs."
Cons: "The checkin and security process was horrible and all the staff was terribly rude."
Pros: "Organized and quickly seated lots of leg room in the seats nothing"
Cons: "All the seats that I could see had food or other dirt stuck to them. No vegan snacks made available."
Pros: "Excellent, on time no delays spacious seats"
Pros: "Very spacious seats"
Cons: "One the flight attendant wasn’t too nice when addressing to some Haitian people."
Cons: "No movies 6 h flight"
Pros: "Jetblue is very reliable, very friendly and professional crew, and the make the flight very smooth."
Cons: "Food choices are limited, but I understand it is a short flight."
Pros: "Free chips"
Cons: "Flight delayed because JetBlue needed to bring spare parts to Reno"
Pros: "Leg room, great service, food and snack options"
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Pros: "JetBlue always does a great job Monday non-stop between Reno and New York. The seats are comfortable the space is good internet is free and the crews are always Friendly!"
Pros: "good leg room, snacks, pleasant flight attendants"
Cons: "Boarding time and crew was slowest ever?!!!"
Pros: "Groundstaff at check in were very good. Quick and professional. Legroom was better than average without paying extra. Staff were very attentive and helpful."
Cons: "The system wouldn't let me check in online. I rang JetBlue,very unhelpful, they could find no record even though I gave them confirmation and flight details. They said try checking in with American airlines as the second leg of journey was with them,no good there either."
Pros: "I bought a ticket for my 85-year old Mom to fly from Puerto Rico to Washington, DC, where I'm stationed, and from Curbside to Curbside, she told me your people and your service were all SUPERB! Thank you for making my Mom feel comfortable and safe during such a traumatic time. You have a customer for life!"
Pros: "Good service and arrive early"
Pros: "Had a row to myself"
Cons: "Waiting for gate when we arrived"
Pros: "My flight was already a late flight and boarded 15 minutes past the boarding time. In addition the plane had to return to the terminal after getting ready to take off because of the PDA system needing to be replaced. I am all for safety first but this threw off my entire plans for my destination."
Cons: "The crew was not as friendly and poor communication."
Pros: "Comfortable seats that reclined slightly. Friendly staff. Good assortment of movies/TV channels/snacks. We arrived 20 minutes early to our destination, with the smoothest landing ever!"
Pros: "So comfortable"
Cons: "The food on board could be better"
Pros: "EVERY THING"
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "One flight attendant was adamant about a passenger across from me, covering his nose AND mouth during the flight and constantly checked to make sure he was following the rules."
Cons: "The safety instructions portion of the flight was not thorough. They just held up the large card and stood there. No true demonstration which was important to me as I was sitting in the emergency exit row."
Pros: "Social distanced seating"
Pros: "The food was shockingly good! Also, loved the service."
Cons: "A fold down foot rest would be very helpful."
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Pros: "Crew professionalism."
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Cons: "They ran out of food by the time they got to the back of the plane."
Pros: "I felt really comfortable safe and more than happy to fly with Delta. Thank you."
Cons: "More vegan options."
Pros: "Missed it"
Cons: "Give back money"
Pros: "Crew was great!!"
Cons: "Boarding of plane. Should be from Back to front."
Cons: "thin seat cushions"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Cons: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"
Pros: "Amazing entertainment display and the boarding process is smooth."
Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "The crew and comfort was ok"
Cons: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
Cons: "Plane was so small I couldn’t even put my backpack in overhead and nobody told me to check it even when I asked"
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Cons: "The landing was somewhat frightening."
Pros: "Great service"
Cons: "No complain"
Pros: "Boarding is about the only thing I liked."
Cons: "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."
Pros: "Easy and quick"
Cons: "No complaints"
Cons: "Everything fuckin sucks"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Cons: "Terrible customer service. Took two business days to respond."
Pros: "the seats were ok"
Cons: "was little late"
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Pros: "Even though one couldn't hear an announcement Delta did have a staff person tell people where to line up for different zones. Flight was fine and on time."
Cons: "Couldn't clearly hear any announcements and once it was getting closer to boarding time as usual so many people just start gathering in a mass. (It would be so much easier to have signs label Zone 1 ,2, etc.)"
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Pilot and crew were extremely friendly, though it annoyed me how I was seated in the rear when I only had 20 minutes to get to my connecting flight."
Cons: "The coffee tasted altogether horrid--only saving grace was the Biscoff, but even that had its limits."
Pros: "On time great baggage retrieval"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Pros: "Speed of birding and departure. Very smooth ride on the 777."
Cons: "Not many food options."
Cons: "That when ever I try Delta there is a dramatic event that is mishandled and causes my flight to be extremely delayed or canceled. Promised to never take delta. I booked KLM and didn't know delta would be involved. Horrible."
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Cons: "Small cramped and uncomfortable plane."
Pros: "Very helpful staff, airport's as well as flight's."
Extremely disappointing. The American Airlines crew strike is affecting their flights deeply. The crew didn’t show up for our flight so we were delayed 2 hours.
Pros: "We got to our destination."
Cons: "Better social distancing standards. People are still getting sick even with the vaccine."
Pros: "Nice to fly again!"
Pros: "Flight was mostly empty and it’s a short trip."
Pros: "Flight time, availability on short notice"
Cons: "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
Cons: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"
Cons: "They cancelled two of my flights in one weekend. We will not use American Airlines again."
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "The seat is uncomfortable"
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Cons: "Flight attendants gruff, coffees small, TV screens glitchy/ poor quality. Everything seemed just a bit old and worn"
Pros: "Very nice new plane."
Pros: "Pretty standard flight"
Cons: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Cons: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Pros: "The crew was wonderful of the flight was fine!"
Cons: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Pros: "Roomy leg room"
Cons: "Plane to start,delay loading,dlaying taking off.almost hour late arriving."
Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Pros: "Flight was fast and comfortable."
Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "The crew was very good"
Cons: "The food was not good on this flight."
Cons: "Terrible attitude of Kay (Kathy) our flight attendant. Seemed like she didn’t want to be at work today. Said “thank you” and no response— didn’t talk at all. Seemed overworked?? No movie- no monitors? This was not First Class Service and we were very disappointed."
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Cons: "Why is coffee such an exorbitant request?"
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "No drama- always great flying from Long Beach"
Cons: "Really wish that there were power adaptors. Landed with a dead battery."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Pros: "On time start and finish. All but one of the crew were pleasant. One was a bit imperious and seeming overwtought."
Cons: "The 9 hour international leg of our flight was very, very uncomfortable. I'm 6'2", not a freak, and my legs were jammed against the seat frame in front on this new dreamliner Legroom AND seat width both markedly less than the short haul Airbus on our fist leg. To get one of the last 'extra room' seats would have been 179.00...rediculous. This was abuse."
Pros: "Quick boarding and taxi. On and off the flight seemlessly."
Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Pros: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "Pleasant staff, clean passenger lounge and plane cabin"
Cons: "Wish standard seating allowed for more width, better way to avoid reclined seat in front"
Pros: "I fainted on my flight and everyone was really nice and helpful to make sure I was okay."
Cons: "all flights delayed"
Pros: "JoMarie was very helpful at LGB. And we eventually arrived at our destination."
Cons: "This was a horrible travel experience, the worst I have ever known. My uncle had died, so I had to search for the soonest and most economical flight in order to attend the funeral. Traveling with me was my aunt (his ex wife) and my cousin (his only daughter). Our initial flight was delayed 'due to mechanical issues' and they said we weren't going to make our connection in Phoenix. So they had to reroute the whole trip, which took about half an hour because all of the flights were full. So instead of flying from LGB - PHX - CLT - CAE and arriving Saturday night, we ended up departing from LAX (which we specifically were trying to avoid) almost 9 hours later. From there to DEN - CLT - GSP arriving Sunday morning. Because of this I had to contact the hotel and let them know that we weren't going to check-in until the next day, but I still ended up having to pay for Saturday night. Then, I had to cancel the rental car and make a new reservation to pick it up at GSP and return at CAE since the hotel was close to CAE, plus the return flight was through CAE. Also, wifi was an additional cost (which we didn't use because of this), the snacks were pitiful, and the seats were very narrow and uncomfortable. I have flown with JetBlue in the past, but on this occasion, last minute flights to South Carolina were prohibitively expensive. That being said, if I had known how bad the experience with American was going to be, I would have gladly paid literally double the price for the JetBlue tickets. And in the future, I will be flying exclusively with JetBlue no matter what the cost."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Cons: "flight has been cancelled, airline staff gave me hotel vouchers which the hotel would NOT honor, I went back and forth twice because those two hotels would not accomodate american airline passenger vouchers, I end up calling a friend to pick up at the airport she has to drive for an hour just to pick me up, I regret buying a ticket in american airline"
Pros: "The crew was nice."
Cons: "The seats, in addition to being stationary, had little to no cushion in the seat."
Pros: "The crew was great, and the price cannot be beat."
Cons: "I really dislike the size of Frontier's tray tables, and the fact that coffee is not free. This specific flight also encountered a lot of turbulence, but that's not Frontier's fault."
Cons: "my car broke down on the way to the airport"
Cons: "Flight was delayed 1.5 hours"
Pros: "I have a walker and it was stowed with the strollers. Was available soon after I arrived. Flight left on time and arrived early. Price was great, even with a few add ons."
Cons: "WIsh they had pillows. I need lower back support and had to use my son's sweatshirt. I will know next time."
Cons: "Cost too much for carry-on. Seats don't recline."
Cons: "I had to pay for every little thing after I already booked my flight in advance."
Pros: "The staff were very pleasant"
Cons: "The seats are small and don't recline"
Pros: "I love flying frontier!"
Pros: "The crew was nice."
Cons: "The flight was delayed 2 hours. Then the gate was occupied when we landed and we had to wait again."
Pros: "Very pleasant flight."
Cons: "Having to pay for everything."
Pros: "Crew is amazing."
Cons: "Flight was delayed more than a couple hours."
Pros: "cheap flight"
Cons: "Carry on fees"
Pros: "The crew was very friendly and helpful. I would even say better than most I've dealt with"
Cons: "Frontier charges for everything including carry on luggage, seat assignments and beverage service. That's disappointing because I'd rather just pay a little more for the flight than be nicked and dimed."
Cons: "They give your only water"
Cons: "seats do not recline even a little... charge for carry on, ridiculous to pay $40-45 for 3 days of clothes for a funeral and to pay both ways then wait at the terminal when I had things to do......... paying for a sip of soda...again ridiculous..... MY BODY HURT SO BAD FROM THE LACK OF CUSHION IN THE SEATS the tray tables are a joke as well, my IPad didn't even sit on it, I had to hold it on all 4 planes for the trip. We were delayed at each end of the trip, 3-5 hours each time."
Cons: "I was charged an additional fee for an actual seat on the aircraft. In addition to this, I was charged for my carry on item."
Pros: "New plane made it more comfortable, but make sure you review Frontiers bag policy. They are now a nickel-and-dime business that charges overpriced fees for carry on and check in bags"
Pros: "The crew seemed nice, the plane was clean as usual. I fly Frontier when going home to visit family for long weekends several times a year, and the crews range from hilarious and upbeat to just polite and friendly. Never met a rude or "bad" crew member."
Cons: "Thankfully I know it costs extra to bring luggage, so we brought a bag to check for $40, but it cost even more for a carry on, and this information was/is (at the time of this writing), not easy to find or brought to your attention when booking and can be a slap in the face to unsuspecting travelers. Flight was delayed 50 minutes. Seats do not recline at all in the newer planes, the tray table is so tiny I saw people using their laps over the trays for laptop use."
Cons: "there was a storm and my original flight was cancelled on saturday at 12:50 pm. ok i get it that happens. you could not get through on the phone to reschedule tho. was on hold for over an hour. had to go to the airport to do that. turned in the rental car. then told couldn't reschedule until Sunday at 7 pm. luckily i was staying with a friend or i would have had to take a taxi and get a hotel. then on sunday started to get texts saying the flight was late. it got later and later and then, you guessed it, it was cancelled again. rather than go back to the airport to reschedule, i booked a flight on another airline for the next day. can't get ahold of customer service to ask for a refund and don't want to drive 2 hours to the closest airport to ask for a refund so i guess i lost my fare, the extra i paid for my seat and for my luggage. do not fly this airline when storms may be an issue."
Cons: "The crew was fine. There was a problem with the fuel in Santa Ana, so we had to make a stop in Las Vegas to refuel which took nearly an hour to do. On top of that the airline issued no apology, no refund or voucher even though the flight was meant to be direct. The strangest experience I had ever had flying and (even though I said it last time), I seriously will NEVER fly Frontier again."
Cons: "We arrived 20 min early - no gate available - Had to wait 29 min -- then they can on w an additional problem which would extend our time 25 more min"
Cons: "I'm still at the airport"
Cons: "Should be in Denver right now. Still in Santa Ana because of delays."
Cons: "The fact that I got baited and switched on my first ticket purchased. I purchased 2 other flights on kyak after I purchased those I got an email saying my frontier flight did not go through and since I already bought my other two I had to purchase the flight to NYC which then ended up costing an extra 150$ dollars."
Pros: "Boarding Process was good. Take off time was excellent"
Cons: "None of the monitors would let you check in your baggage (no Frontier), forcing everyone to wait for the agent to clear in front. Almost put me in jeopardy of the 45minute rule. Very, very, very upset that frontier insists on keeping my prepaid baggage fee of $40 for a 2nd bag that I never used. I did this weeks in advance and expected snow. I still went, but no snow, so I didn't need my skis and therefore didn't need my 2nd bag. Frontier refuses to refund my $40. STUPID! STUPID ON YOUR PART. I am very upset to get duped like this. I will NEVER predo my baggage AGAIN. NEVER. NEVER. NEVER. Although everything else good, I would book on Southwest before I would book on Frontier again. Keep your lousy $40, because this will cost you much more in the long run. Tell your chairman, president this. STUPID. I also didn't like that the seats didn't recline. I paid more for a seat 3D flying from Orange County to Denver."
Pros: "The stewardess requested someone change seats with a man in the first row who had a problem with his leg. I changed seats with him and then, as it was policy, the stewardess GAVE me a drink and snack. I was surprised!"
Pros: "Crew was ok"
Cons: "I was on flight #266 from Orange county to Denver on Oct.1 Luggage came after hour & a half. Flight to orange county from Denver was late. Will never fly Frontier again."
Pros: "Clean, new plane. Courteous crew. Smooth flight from SNA to DIA with updates from Captain."
Cons: "Seats were extremely uncomfortable. One had to purchase a beverage (non-alcoholic)."
Pros: "The flight wasn't delayed 12 hours this time"
Cons: "The long layover in Denver and that I wasn't given a full refund for my flight there when I had to book with a different airline, nor was my $30 bag check refunded."
Cons: "Made me wait for 3 hours to tell that they cant make any arrangements to get to my family reunion. I missed the opportunity to catch the flight through other airlines. Very ineffecient staff and chaotic and lethargic service. they couldnt handle 5 customers in 2 hours. You will suffer terribly if you serious and important travel plans."
Pros: "The crew was pleasant."
Cons: "Everything is am upcharge! Food, bags, seats... they even charge for all beverages and ask for a tip on top of it. The seats don't recline and tgere is no entertainment. I will not fly Frontier Airlines ever again. What a disappointment."
Pros: "Crew and pilot were friendly and helpful."
Cons: "I was on a small plane initially, seats were a step up from folding chairs. When I made my connecting Th seats were equally uncomfortable. I am an average fit person. This was a terribly uncomfortable flight as a result."
Cons: "I didn't enjoy how the ticket is cheap online but they get you in the end by charge for your seat and luggage ( even carry-on)."
Cons: "I will never book Frontier again. Uncomfortable small seats and im small! No entertainment and half a rude, sleepy crew. luggags charge to carry is higher than checking. American airlines from now on."
Cons: "Seats are very uncomfortable."
Pros: "I like a free water or a small snack"
Cons: "I like to have a Free water and 1 little snack"
Pros: "Some things were standard and up to expectations."
Cons: "The airline pumps flavored air into the cabin. They nickel and dime you. The seats don't recline unless you upgrade. They charge for carry on baggage. They charge for water and snacks."
Pros: "Bar/food menu bundled The food wasn't good but concept was"
Cons: "Nothing to read watch or listen to"
Pros: "The aircraft staff and ticket counter staff were friendly."
Cons: "Our flight was delayed 30 mins and then when we arrived at our destination, we had to sit on the plane for another 30-40 minutes because there was no crew available to guide the aircraft in and connect the skyway. its been a while since we've traveled Frintier, and now I know why. Super cheap seats, tray table (or lack thereof), and the buckle and dining on seats, luggage, carry on is absurd! They have done a complete overhaul of their brand from when I used to fly them more regularly."
Cons: "Had to pay $40-45 per piece for checking carry-on luggage, charges for anything to eat or drink, charges to pick a seat that wasn't in the middle. Will not fly Frontier again."
Cons: "Unfriendly baggage policies will make you feel ripped off. You're better off paying higher prices with a better airline such as Southwest or Virgin America because with all the baggae fees and surcharges you're gonna pay the same price or higher than the other airlines and you'll have absolutely NO comforts. You get what you pay for, but with Frontier Airlines you get LESS than what you paid for..."
Cons: "The fact I had to pay for my check luggage - $30 going and $40 coming home. It is the only direct flight from SNA to DEN."
Cons: "Nickel and dime you at every opportunity."
Pros: "Seats did not recline, so no one flopped back into me."
Cons: "I had a window seat and asked if I could switch to an aisle. There was an upcharge for switching seats. No food or drinks offered free."
Pros: "Evertytging ran very smoothly. Got loaded early and got to Denver early which is always nice when traveling with a 3 year old."
Cons: "Turbulence coming into Denver was a bit bumpy. Made my niece nervous but I understand is common in denver."
Pros: "The flight was short!"
Cons: "I am shocked at how Frontier has downgraded to uncomfortable seats, no entertainment, envelope sized trays, and charging for extra for everything!! So disappointed=("
Pros: "The staff were great. Boarding was also fast"
Cons: "Had to pay for carry one, not comfortable"
Pros: "Everything with the flight went pretty smoothly, no better or worse than I'd expect from any airline."
Cons: "Charges for everything. Even selecting a seat -- ANY seat -- cost additional money. Those charges were different coming and going. I couldn't plan for cost until after buying the tickets. The policies were not terribly clear when specifying what kind of carry-on bags would incur charges. So, rather than risk paying even more at the gate if my small bag constituted a carry-on, I just paid the extra money for a carry-on. As my father and his childhood friends used to say in their neighborhood games with special rules: Learn as you lose."
Pros: "The plane was clean and on time"
Cons: "This was without a doubt the most uncomfortable plane anyone in our family has ever been on. Not to mention that the size of the trays was completely useless, in addition to chair is not reclining at all. And no legroom whatsoever. We felt nickeled and dime did every turn paying the highest fees for baggage of any airline we've ever traveled, on top of only being able to bring one carry-on, and having to pay for any kind of beverage or snack on the plane. The staff was neither friendly or rude, I would say ambivalent. I don't normally leave negative reviews – but I will avoid frontier in the future. ( I apologize for the typos – I have dictated this on my phone, and the system is not allowing me to correct them. )"