The flight changed gates and times many times and everyone was both confused and rude. the boarding crew were some of the rudest people I have ever met. Not at all the typical delta service!
Flight attendant was sarcastic and rude several times, even over the loudspeaker. I saw him make fun of passengers for putting their bags in the overhead compartment sideways. Makes me rethink how Delta treats us.
I booked the ticket which stated Delta’s flight. It gave me the wrong thinking that I have to go to Delta’s terminal to check in. But it’s not!! so I was at the wrong terminal and had to walk far to another terminal for the Korean airline. Luckily I have time and not missed my international flight. It’s extremely frustrating waiting in line and misleading.
Landed early, then had to wait an hour on an active runway.
More food options on a 4 hour flight
Pros: "Amazing Crew, Entertainment and Comfort."
Cons: "Hot meals served in First Class as opposed to just snacks."
Pros: "Seats were good"
Cons: "Flight was delayed on both ends"
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Cons: "See previous"
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Cons: "They ran out of food by the time they got to the back of the plane."
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "Crew attentive and helpful"
Cons: "Due to flight delay I missed my connecting flight, was downgraded, didn’t get my meal and was late arriving."
Pros: "Seat was uncomfortable and hard as a rock, confined and tight."
Cons: "a new plane with more space and bigger seats, better service at T4 at arrivals, that place is a zoo"
Cons: "Seats are too small. I cant buckle seat belt."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Cons: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Pros: "comfortable flight"
Pros: "On time this time"
Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Pros: "The folks at Delta Airlines were great! Helpful and attentive both on the ground and onboard the plane."
Cons: "No videos or entertainment."
Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."
Pros: "Great flight attendants and very clean"
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Cons: "Pilot did not give consistent updates for delays"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Pros: "Boarding went well, departed on time and arrived pretty much on time."
Cons: "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Pros: "The flight attendants in this flight were amazing. By far the best I have had in a very long time."
Pros: "WiFi wouldn't work. Dark skin Asian flight attended had a shitty attitude. Would tell me FOR SURE if they would be set I g alcohol and was rude about it."
Cons: "No delays."
Pros: "I liked everything."
Cons: "The flight crew and staff were all great!"
Pros: "Flight was on time. Crew very friendly. Plane was clean, boarding very organized but I would suggest boarding from the back forward. This would eliminate blocked aisles."
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "no legroom in a first class and expensive seat No entertainment"
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "Short flight 21 min"
Cons: "Held on plane in Kzo awaiting clearance from Detroit . Kzo airport was great, clean, friendly."
Baggage claim took forever.
Wish the Wi-Fi was better and the seats were a bit bigger, more legroom would be awesome, but they're the usual wish list items. Besides that everything was excellent, pilots, crew, and staff were really friendly and helpful, plus we arrived a little early which was nice. It's why I always fly American and it's regional carriers...great service at a reasonable price. Also I've flown so much on American I know where I'm going now!!
The flights are all packed full and the overhead bins are full of things like purses, stuffed animals, and other lightweight bags instead of putting them under the seat. This makes it hard to get actual suitcases up there. The new hook thing for setting your viewing device on is a nice touch though.
Quick boarding was great. Seat cushions are hard and painful. Did not eat anything. Disappointed with the nonexistent masking policy. No snack options caused allergy poisoning. Bottled water would not spread the virus so easily
Delayed 24 hours. Non compensation for delays.
Flight delayed 24 hours. Gave us separate seats although we booked our seats together and traveling with kids. No compensation for delays.
Yet another delayed American Airlines flight (the one coming over was delayed too.). I understand these things happen. My issue is that the flight crew does a lousy job of keeping passengers informed of what is going on with the delays. They wait until 15 minutes after your scheduled departure to tell you why you're still sitting at the gate. Then they tell you it will only be another 5 minutes. After 20 more minutes they decide to tell you why you haven't moved, and it should only be 5 MORE minutes. Really, American, if you don't have any idea how long the delay really might be, don't just pull numbers out of the air. People prefer honesty to BS.
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Pros: "Everything was good!"
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "Had row to ourselves."
Cons: "Entertainment arm rest did not work, flight attendants we're not very attentive to used items left on tray s to pick up. Empy cans ad wrapper s say for 3 hours before being picked up. Middle rest room was left very dirty due to bad hygene of passengers."
Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."
Cons: "Delays without updates, rude flight staff, lost baggage"
Pros: "The flights were good. The cancellation was handled poorly."
Cons: "AA’s flight was canceled from Seattle to JFK. The flight was then rescheduled to Newark and then Orly. The main problem is that the change didn’t include the infant on lap ticket and ended up with 2 hours in Newark trying to rectify the situation."
Cons: "short flight herded like cattle. not much about it"
Cons: "Thanks for the cheap flight. Oh wait, still over $200 and they passed out iceless water. Why can't they give coffee as an option or heaven forbid, anything other than iceless water?"
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "the crew was pleasant and efficient The landing was really smooth compared to my trip in the opposite direction."
Cons: "paying extra for a small seat was really frustrating"
Cons: "Horrible delays. Delta doesn't have these problems."
Cons: "delayed and missed connecting flight"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Pros: "Pleasant flight for the hour ride. Not bumpy at all."
Pros: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Cons: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Cons: "Missed my connecting flight to to 3 delays."
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "I still have not received my luggage"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Pros: "Food, Service, overall feeling of flight and crew"
Cons: "Leg room"
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Cons: "Broken down seat cushion ."
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "Flight from Dallas to Boston was comfortable and pilot made up for lost time in previous flight"
Cons: "Flight leaving Reno was 40 minutes late due to a plane not coming in which is just a part of flying but after the plane arrived we had to wait an additional 20 minutes to board because the flight attendants got off the plane to do whatever in the airport and then the same ones came back 15-20 minutes later and got on the plane. I should not almost miss the flight so the staff can get off the plane to stretch their legs or get a coffee."
Due to duration of flight there was only beverage service. Flight was delayed but arrived on time
The entertainment system didn’t work on my laptop. Issue with wifi working for first half of the flight as well.
Packed old plane .. but it got us here!
They did not have food service. Said flight was too short. Same flight on Delta & they had food service! 🤷🏼♀️
It was a pleasant trip, the space was good enough to stretch the legs and the front seat had at least a screen to see where the plane is flying, would definitely fly again with United Airlines.
The flight attendant was horrid. I know it is a team and it is only one of them but it was the one that yelled at a passenger that had fallen and could not get up. She also was rude to me while I was getting settled and my personal item was a tiny bit in the aisle. If this what you desire to reflect your customer service you missed it
No snacks but everything else was great.
Pros: "Very good and safe"
Cons: "Everything was great"
Pros: "Easy bording"
Cons: "Everything was good"
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Cons: "Make sure you bring your own device for entertainment"
Pros: "Comfy seats. Flights on time. Free pretzels."
Cons: "Never enough food selections"
Cons: "The flight had delayed almost 3 hours"
Pros: "I was in Economy Plus and it was as nice as any type seat on any other airline."
Cons: "It would be nice if they could serve a snack in mid flight as it's a long long way!"
Pros: "Landed safely"
Cons: "Delayed 4 hours. Moved gates 3X's to a different terminal twice. Landed at different airport with a 1hr bus ride. Nothing good. No compecompensation. Booooo."
Pros: "Flight was on time"
Cons: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Cons: "The free in-flight wifi entertainment did not work. The cabin was too warm the whole flight. I was sweating in a Tshirt."
Cons: "Being required to sit in middle seat and I'm deaf so I could not see what was going on in the isle like watching the flight attendants deliver their message."
Pros: "Stewardesses were nice"
Cons: "Captain did not show. Had to wait 45 minutes for a new crew!"
Pros: "It was quick but full"
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Cons: "No food. Horrible service"
Pros: "The courteous ticket agent at the counter in Reno-that's all."
Cons: "Getting stuck, having to change plans. SUCKS!"
Pros: "On time, new plane."
Cons: "Very uncomfortable ride. Now I know what dinners feel like. Recently flew Delta and didn't notice discomfort like this."
Pros: "They had a free snack."
Cons: "I do not like downloading an app to get entertainment. Boarding process is better than some, but stinks compared to Southwest."
Pros: "Everything ran on time in a smoothly Manor..."
Cons: "Not to comfortable need more space between People"
Cons: "Other than the flight being delayed it was a good flight"
Pros: "They got us on this flight (the last one to SNA for the day) after we missed our original connecting flight due to delays on the Frankfurt to Houston flight."
Cons: "Boarding was a little rough. I use a walker and I had to board last. It was difficult for me to get to my seat."
Cons: "Gate attendant had a snide attitude and made a joke about the possibility that a Samsung 7 could cause an explosion in flight over the intercom. Very unprofessional."
Pros: "Nothing good"
Cons: "They changed my direct flight to a connecting flight. My bag didn't make it either."
Pros: "Early boarding for passengers with children under age of 2 was super helpful for me as I was traveling by myself with baby for the first time!"
Pros: "It was a quiet and smooth ride."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Cons: "too much $ for 1/2 a meal."
Pros: "Everything worked. Smooth process. But online check in didn't work well for us."
Cons: "Online check-in."
Pros: "The plane being on time. Next time would prefer to be able to choose seats. I like the window"
Cons: "Late take off and had to wait for ground crew when landed"
Pros: "I traveled with a 2yr. Old and boarding first really helps to get settled in our seats."
Cons: "Food need more variety"
Pros: "Boarding was easy, crew were friendly and a smooth sailing flight."
Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
Cons: "The person next to me was overweight however the armrest was able to be down during the flight making it only slightly uncomfortable."
Cons: "Never made it to Sna. Whiched me to lax because that was fastest time back. Wasted more money on uber to get home from la"
Pros: "Efficient boarding and exiting"
Cons: "Spoke to united agent night before light. Re distance between gates in in Houston. Wasn't sure that I was only two gates away and I would not need wheelchair transportation. However when I re-arrived in Houston not only was I at the far end of the terminal I landed in I had to go all the way out and catch a train to a different turn on and the and the gate was not there, was train ride to different terminal, I just made the flight, but my hip is still hurting"
Pros: "Plane left on time, arrived early, wasn't completely full."
Stayed on the runway for an hour before gaining access to a terminal and letting passengers off.
First of all, I filtered my search on Kayak and I DID mention that I needed flights with bag. So rated were presented to me and I picked one. I purchased the ticket, and I did not know that the bag was NOT included (although I did search rates with bag) so one big lie from Kayak. Please fix your search algorithm.
Waited 8 hours to board for a 1 hour flight, ridiculous
Cons: "A lot. They could have had the decency to empathize with new travelers in this pandemic situation."
Cons: "It was over an hour late departing. The staff was rude. I will NEVER fly with Frontier again."
Cons: "I filled a lost & found claim for my mother's coat she had forgotten in flight from John Wayne California to Austin but haven't heard back even if it has been submitted or not yet. On our way back..Poor Airport service in Virginia, The lady on the counter said I can go but my mom who was on wheel chair cannot go as she wont make it to the gate and also that luggage has been closed 3 minutes ago and we cant take luggage... Three Minutes cost me buying new tickets from South west that was cheaper than you and allow extra bag. Your representative was in moo mood to either help me or compensate me in your next flight.. very Poor. Upon dialing your number I couldn't get hold of a representative to address my concerns. You guys need to improve your customer service and clients call response and make it effective."
Cons: "Flight was deayed for 3 hours. Terrible communication. 25 dollar voucher was given as compensation. I missed work and still have to pay my babysitter. Never again."
Pros: "Air hosts and hostesses"
Cons: "Need more leg space"
Pros: "FAST BOARDING. NICE AND COLD FLIGHT."
Cons: "BAD QUALITY COFFEE."
Pros: "The customer service was extremely friendly."
Cons: "The line to check bags was over 30 minutes long. Boarding was slow, the plane was late on both legs of the trip. Everything costs extra. If the the flight is one price, don’t forget to add an additional $74 for checking one bag there and back"
Cons: "Very uncomfortable seats"
Pros: "The only thing I liked was the man who was boarding us because he was hurrying up so much. No doubt because he was hearing complaints back to back after the flight was delayed 4 hours."
Cons: "The plane was delayed 4 hours and you still had to buy your own drinks and snacks, the plane was ungodly uncomfortable, it was past midnight and the flight crew would not stop making announcements or turning on and off the lights. Frontier nickel and dimes you so much. I will never fly frontier again and I'm telling my friends and family to never fly them either."
Pros: "Basic service but smooth."
Cons: "No food or drinks."
Pros: "2 hour delay"
Cons: "Long wait"
Cons: "Bad experience!!!!!"
Cons: "We did not like all the extra charges. We felt like it was a "bate & switch" to give us a price for the ticket and then add on over a hundred dollars in additional charges, particularly having to pay for our seats! What is an airline ticket if it doesn't include a seat on your flight? Baggage fees, not even a bag of peanuts to eat. In our eyes it was a total misrepresentation and we will not fly this airline again."
Cons: "Terrible handling of the delay - monitors not updated"
Pros: "Smooth take-off and landing, right on time, fast boarding."
Cons: "No entertaining screen."
Pros: "It was exceptionally smooth and affordable. Very impressed with what you're doing, Frontier."
Cons: "It was flawless this time. No kidding."
Pros: "on time lending"
Cons: "very poor crew i aske for a glas of water dinide say we have 40 minites for lending."
Pros: "Is was awesome"
Cons: "Landed perfectly"
Pros: "Depart on time and arrived early."
Cons: "Ridiculous, hidden fee add-ons, Totally unprofessional airline from staff to website."
Pros: "Flight went as expected, no problems"
Pros: "Good flight! Very clean plane"
Cons: "Attendants weren't very friendly but they were polite"
Cons: "Our flight was cancelled, they said it was tornado warning (bad excuse) , but real reason was that so many people didn't come to work. We came back w/American, and I will never book w/frontier again."
Pros: "SUCKED!! Worst experience ever: no communication, changing gates with no announcement, stood outside of new gate for 45 min past flight time, sat on plane for over an hour - all because they were one flight attendant short & couldn't fly without him/her!! Why did they even board the plane knowing this.?!! NEVER FLYING FRONTIER AIRLINES EVER AGDIN!!!"
Pros: "The staff was very professional. Especially the male flight attendant on F9269 Denver to Santa Ana. Staff on the plane was great!"
Cons: "I understand there were a lot of issues with the weather and the original plane to be boarded. We departed an hour and 15 minutes late and with the transfer of planes, it seemed that at least half the plane did not get their luggage. There was at least 50 of us standing at the baggage claim and we never got our bags. There was also no one to really talk to about it except one person. We all lined up to give our information to her. Fortunately, I was already talking to her when the line started and got that done pretty quickly. As far as the rest of the passengers, I'm assuming if they were at the back they had to waste another hour waiting to give information after waiting about an hour for our luggage. Also, I live local so it is not a big deal for me to go to the airport to retrieve my bag, wherever it is. Others do not have that luxury."
Cons: "Lost my bag and the lines were insane!"
Pros: "The price was very reasonable."
Cons: "No entertainment options. It would be nice to have byod options."
Pros: "Clean airplane"
Cons: "Impossible to fit through your aisle to get to main aisle if someone's seat is reclined. I literally had to crawl over the people in the middle and aisle seats because I could y walk in front of them without basically being in their laps. The biggest thing, ITS ALWAYS A DELAYED FLIGHT. I have flown frontier San Diego to Denver and OC to Denver probably over 100 times. I have ALWAYS had a delayed flight do to nothing but poor planning by frontier. It's never weather, 85: never a plane malfunction, just delayed for whatever reasons. It's pretty irritating after years of flying your airline, that you can pretty much always gaurentee a delayed flight."
Pros: "Planes are newer, seat backs are thinner which gives the impression of more leg room, not very comfortable though unfortunately."
Cons: "For what looks like a competitive airfare consumers get up charged when it's time to get your seat assignment (ie. pay $9 or $15 or $30 MORE for a seat on the plane when it's time to check in - not disclosed when you book through Kayak of course). To be fair, there was 1 seat available for $0, it was in the last row in the middle...1 seat. I also experienced a first...getting charged $30 to bring my backpack on board as a carry-on. Airlines are now charging to put luggage in the overhead compartment. Same carry-on luggage you'd bring with you on any other airline for free, apparently not on Frontier. $30 for a backpack, wow. Apparently Frontier also claims 'we don't participate in TSA Pre-Check', meaning it's great if you have TSA Pre-check, but given Frontier doesn't 'participate' in this program even if the consumer has paid the $100 and cleared to checks to use this program (which is awesome), if you fly Frontier, you can't use it, they won't put the 'TSA Pre-Check' denotation on your boarding pass. Huh? I get companies like this shooting for operational efficiency, scaling lean, profit maximization et al, however this airline feels like a total money suck from top to bottom. 'We have snacks available for purchase'! Of course you do Frontier, of course you do."
Pros: "One attendant tried really hard."
Cons: "Gate change plane 1 1/2 hours late no one at podem to check flight before mine out and then she had to do our flight she was overwhelmed and no assistance, one passenger was taken off the plane a dog got loose inside the plane before take off during the flight we were all looking for a dog that got out of its carrier New attendants was overwhelmed and coukd not handle the angry passengers because they all wanted free drinks for the flight taking off so late. The senior attendant how to deal with angry passengers and do her job a screaming baby on the entire flight So many passengers with needs, wheelchairs and so many baby strollers took so long to board plane then passengers rushing to use the rest room so we kept waiting to take off I could go on but I won'the. If your company policy is one personal item and ever other carry on is a fee please stick to that for everyone. I Pais my fee but many other passengers had twice as much as I carried on and they never paid additional fee..."
Pros: "The price was good, but I would've been better off with a different airline."
Cons: "Every seat was the same but there was an upcharge on different flights. I paid an extra $9.00 for a window seat in the back of the plane and it would've been $20.00 for the same seat closer to the front. They also charge for bags whether they are carry on or checked. My first flight, a kid in front of me threw up and it went under his seat and all inside of my bag. I spent the entire flight cleaning puke off of my computer and my clothes. The flight attendant just told me there were paper towels in the lavatory. When we finally arrived at 11pm we sat in the runway for 30-45 minutes until our gate was clear. Then we finally pulled up and it took another 15-20 mins for them to attach the bridge for us to get off the plane."
Pros: "Crew was efficient and courteous."
Cons: "Cramp and uncomfortable seating. Slow, inefficient baggage handling. Excessive flight delay time."
Pros: "Not much. This was a terrible flight."
Cons: "They charge for everything! Bags, food, drinks, seats... and the seats in the plane do not recline and the trays tables are TINY. The crew made the passengers clean the plane on account because due to the fact that it was delayed they needed to turn the plane around quickly to get it back to Denver. Never have I been asked to clean the plane on account of their delay!"
Cons: "Everything I hated"
Cons: "We had to wait for an hour on the plane to take off due to a luggage loading problem. I was over an hour late getting home."
Cons: "The ticket kiosks did not seem to work well and nobody wanted to help- they just said get in line. There were 2 huge lines even though i got there almost 2 hours before my flight. I had no luggage to check in so I tried the kiosk, finally got one to work and it found me and my flight but said I needed to go to the counter. I waited in line >25 minutes then they announced that all Orange County passengers needed to move ahead. Got my ticket no problem, but another long line through security and not sure if I would make the flight. Got to the gate 2 minutes before boarding. It all caused a lot of anxiety!! The flight was fine- no frills and it was somewhat late arriving.I am not sure I will fly Frontier again."
Cons: "I chose Frontier because I got a great price on the ticket. But I had not realized that they charge for bags ($40 for a carry-on) and seats. So by the time I paid those additional fees at check-in I could have been in a full service carrier: One that then did not charge $2 for a soda, that has seats that reclined, and so on. It's a safe bet that I'll not be flying Frontier again"
Cons: "Flight boarded 40 minutes late due to Frontier airlines personal issues. No snacks or even water served without a cost. Seats uncomfortable and did not recline."
Cons: "The checkin line in Denver was ridiculously long. Seemed like frontier was the only airline with this problem. Several people didn't make their flights despite arriving plenty early."
Pros: "Service was great"
Cons: "This airline has a ton of hidden fees. Be prepared to pay for air if you want to breath"
Pros: "On time"
Cons: "I got Frontier because I thought I got I good deal but end the end of the trip with all the extra fee on carrier on I spent more than other airline where all the seat can be recliner, sodas free and carrier on are free too. I will try to avoid to use Frontier airlines."
Pros: "It didn't crash."
Cons: "Frontier's bait-and-swicth a la carte pricing (ALL seats and ALL luggage - including carry-on - have additional costs over the base fare). The fare listed on travel sites only applies if you have no luggage and sit in the aisle. Total cost was equal to or more than that of competitive airlines. No food or entertainment offered. Seats are cheaply made, 6" tray tables. Return flight was delayed for unexplained reasons longer than the flight time itself. First - and last - time I've flown Frontier."
Pros: "Frontier is not what it used to be. Your nickled and dimed. I will avoid using Frontier in the future."
Cons: "See above."
Cons: "$40 charge for carry on bags, charges for drinks or snacks? I'll fly Southwest from now on."
Pros: "The crew was nice and friendly. The food and beverage selection was nice though everything cost money, even sodas. The capatain was informative and kept us to date with every change while we were stuck on the Tarmac for almost an hour due to bad"
Cons: "I understand the reason for all the fees and I know that's how the initial ticket prices stay cheap. But some of those fees are absolutely ridiculous. We were charged almost double the price for our checked baggage on this flight compared to the previous one because during our trip it switched to "the busy season." There was no notice of this when buying the tickets. There is also no good reason to charge more for a carry on than checked baggage. Just make it the same price if your going to charge for both. Also, the increase in price for carry on and checked baggage when checking in at the airport instead of online is massive. I drove down from the mountains where I had zero service straight to the airport. Had I pulled over somewhere on the way and checkin in before, I would have saved a ton of money on our three bags. I'm not sure if I'll ever be flying frontier again."
Pros: "It's cheap. Well, the baseline ticket at least. For this flight, I wasn't bringing any luggage (it was a short flight as part of a move, and all of my things were being carried via other means), so it made sense."
Cons: "The airline nickel and dimes you for everything. Carry-on or checked bags will cost you. A drink on the plane will cost you. We were delayed about 20 minutes getting on the plane and then sat on the runway for over an hour before we left. The last 20 minutes of that was due to wind reducing available runways for all departures and arrivals, but the first runway delay was caused by not one but two maintenance issues. Frontier actually just finished replacing their old planes with newer plans that have more uncomfortable seats with tiny trays and no on-board entertainment. For a short flight, it's not horrific, but for a cross-country journey, it's highly uncomfortable. The crew are just "there." Gone are the days of a warm cookie when you sit down. I've never had happy or friendly attendants, either. They do their job at the minimum. Slow to respond to guest issues and I've seen them be a bit rude with customers as well. I've had issues in the past with Frontier and lost luggage and lacking customer service. I only went with them this time because I wasn't bringing kids or luggage and just needed a cheap one-way. Otherwise I would never fly them."
Customer service at check in was terrible, very impatient and unhelpful.
Had to cancel, lost $200, $20 refund no good
Great flight with no delays
Even though the flights was delayed, all staff at the gate was friendly and helpful. Crew was caring with a positive attitude. The only downside was that the airplane did not have the ability to charge devices.
Seats are hard to sit on. Not enough cushion
To many extra fees. Will stick with Delta.
To many extra fees. Will stick with delta next time.
BE on time, have pilots that know what they are doing and remember to do it, like letting flight attendants know we are moving and or landing? Very low end operation
Check in staff ignore my plea to expedite me through the bag check in since I booked the ticket late and hate little time to get to the gate. But for the kindness of another passenger I would have missed the flight. Seats are not comfortable, you even get charged for water. Hate the nickel and dining of the flight. Won’t fly this again.
Got me from A to B. Nothing more nothing less.
Very bad WiFi connection...The food always is best FREE...
It was a smooth and seamless flight from start to finish. If you're a light traveler, Spirit is a great travel option!
Cons: "Tough landing. Miss the free drink and peanuts"
Cons: "no covid protection"
Cons: "Staff wasn’t really engaging and acted as if they didn’t want to be on the flight"
Pros: "The flight got me to my destinations."
Cons: "I don’t like to be nickeled and dimmed for everything... $3 for water... come on, I was waiting for them to charge me for air to breathe on the plane..."
Pros: "Crew was super nice. Pilot did an amazing job, very smooth landing."
Cons: "For the value can't be beat."
Pros: "The big leather seats were only $6."
Cons: "I was too late to get the big leather seats!"
Pros: "The crew was great with the communication !!"
Cons: "Delayed for over an hour"
Pros: "Not the best"
Cons: "Boarding pass was bad, exhaustion some in salon, not clean bathroom. Crew was not nice"
Pros: "Friendly staff"
Cons: "The flight got delayed over 2 hours. Besides that it was a good flight"
Pros: "The crew was very helpful and pleasant."
Cons: "Seats really should be able to recline."
Cons: "the feeling of claustrophobia. the inability to move once in a seat."
Pros: "on time"
Cons: "low comfort seats"
Pros: "The crew inflight was kind and attentive."
Cons: "The carry on rules were confusing. I stuffed everything into a small bag which made my trip extremely uncomfortable as I had a lay over in another airport. Upon arriving to the airport I saw people with backpacks which passed as personal bags, thus not having to pay the carry on fee. I wish I'd known that. I will never fly spirit airlines again."
Pros: "The flight crew was extremely professional and polite."
Cons: "The seats are pretty uncomfortable as expected."
Cons: "They cancelled my flight without any notice for no reason at all"
Pros: "The prices"
Cons: "Comfort and no entertainment"
Pros: "Low fare"
Cons: "Departure and return flights were both delayed. Baggage fees are excessive.Not sure the low fees are worth it."
Cons: "Flight was delayed by almost 2 hours due to missing flight attendant"
Cons: "No coffee"
Pros: "1. Short trip 2. Quick and relatively painless"
Cons: "1. Carry-on upcharge 2. Very uncomfortable seats"
Pros: "Flights on time!! Crew was nice"
Pros: "THERE WAS NOTHING THAT WE LIKED!!!"
Cons: "There was no communication about gate change and time change. We happened to hear it second hand from the crowd. We did not get notification about this change until after we landed in Detroit through email. After we landed in Detroit they lost half the planes luggage and it took them over an hour to find everyone's luggage. I will NEVER fly Spirit again and most everyone else on that plane said they would never fly Spirit again!"
Pros: "The flight was a gift and was least expensive BUT hidden costs!"
Cons: "Everything was extra money, luggage,carrying, pick a seat, no internet, no water without paying, unfriendly staff, when flight was cancelled they were not easy to reschedule. Previous delay was never sent early so went to airport to sign in and told too early could not take bags; if knew was delay would not have come early! This was a gift but I will never use again!"
Pros: "Flights were on time, new planes that were clean, pleasant staff."
Cons: "Be prepared to pay as you go. Luggage, carry-on, seats, beverages all cost extra."
Pros: "This flight was canceled because the AC didn't work. I rescheduled for the next day (after being on hold for at least 20 min), but was almost charged a rescheduling fee of more than $100. I am disappointed to be away from home still, but am more concerned with how disorganized they were during this process. It took them hours to decide to cancel the flight, and once they did still more time to clarify where people should go and what the next steps should be. People were left in a line of at least 100 people, but only attended to 2 at a time. No one was directed to call Spirit, even though it would obviously be the most efficient way to get the line moving. Yes, machinery goes wrong, but this should not get in the way of customer service."
Pros: "Spirit has very nice, patient and helpful employees."
Cons: "I'm a fairly small woman and these planes are awful to ride in. Very uncomfortable seats. The man sitting next to me on my flight to Detroit was sitting 1/3 in my seat. I had zero personal space. I was flying to MI for my fathers funeral and the airline doesn't acknowledge or do anything for bereavement. That's pretty unfeeling. I also have never been on a plan with such loud passengers. It sounded like everyone was talking. People where listening to videos out loud without headphones and they never turned the lights all the way down eventhough it was a late flight (8pm to 1am). Also: Nowhere to plug devices in. No entertainment. Not even water is free. They only take credit card so if you are desperately in need of water and only have cash you are screwed. Charges for every carry on bag."
Cons: "It felt unsafe. The crew didnt care that someone had incorrectly boarded the plane."
Pros: "Right on time and made me feel comfortable"
Cons: "Nothing I didn't like"
Pros: "Spirit was significantly cheaper than other airlines when I was looking to purchase tickets. Online purchase and check-in are easy on their site. Boarding was smooth. All staff were friendly and helpful. Overall, it's a great option for shorter flights, or those who don't mind omitting some of the comforts of other airlines for a better price."
Cons: "The seats leave something to be desired - they've got very little legroom, don't recline at all, and are thin (you can really feel people putting things into the seat pocket behind you)."
Cons: "On my Spirit flight from JFK to Detroit the day before, a large group of us had to wait almost 2 hours for our luggage"
Pros: "I liked everything about Spirit!"
Pros: "The tickets were cheap."
Cons: "Baggage fees were expensive and seats were small with no elbow room. No free drinks and the pilots made a few crazy maneuvers on take off."
Pros: "Boarded early, left early, arrived early. Can't improve on that!"
Cons: "Totally no frills and they nickel-and-dime you for everything: want to select a seat? Pay. Want to check in at the ticket counter? Pay. Want a sip of water on the plane? Pay. Want to take a carry-on? Pay."
Cons: "not only did we board the plane an hour later (red eye flight) but once we landed in Atlanta we had to sit on the tarmack for an hour+ because no gates were available.."
Pros: "Crew was friendly and polite"
Cons: "Chairs weren't confortable and They didn't give us any snacks or drinks for free"
Pros: "Due to the major accident on the freeway to the airport the freeway was completely closed. No available person wants to answer my inquiry about getting another flight and to help me even though they all know about the accident on the freeway. I received no help at all."