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Such an elite experience .. from boarding to in-flight. And so friendly to my dog. Amazing.

Great device on the plane The ground crew can benefit from some training

Very simple and easy experience. Makes you wonder why the rest of the industry is so complicated!

Loved the boarding process and crew. Didn’t love no Wi-Fi.

Great experience. The only thing missing is onsite parking or valet service to rental car agencies.

Stop snow from ac and don't have 20 minutes delay

Delayed for no reason at all originally. Then they said it was due to weather conditions. Communication between kayak and Southwest was terrible because both displayed different delays and departure times for HOURS throughout the day. The plane then had technical issues which delayed us from taking off even longer. Didn’t actually take off until 11:45pm when the original departure time was 7:35pm. I didn’t get home until 1:30am the next day. I was exhausted and pissed off. I am not confident if I’ll fly southwest in the future or use kayak to book.

It would have been better if the flight was on time

It was just okay, no frills, basic transportation with no luxury. No screens on the seats, no water or drinks on a short flight. Full flight but at least it was on time.

Plane was clean and comfortable. Flight attendants and gate staff were professional, friendly and efficient. Boarding and deplaning were orderly and efficient. All in all, the typical excellent Southwest experience.

No food or entertainment, just a quick 40 minute flight. A little bumpy due to Santa Ana winds but pilot has no control over that. Good flight and landing!

As always, the entire Southwest experience was perfect. Purchasing the tickets on the Southwest web site was effortless, departure and arrival gates were spotless and comfortable, plane was clean and comfortable, crew was excellent and flight was on time. Wheelchair service in Las Vegas at departure was somewhat chaotic and disjointed, but I am not sure if that was Southwest problem, airport problem or combination.

The crew was nice. Boarding sucked. Instead of loading from the back to the front people just sat wherever and you had to wait for them to move to get to a seat. And the flight was 25 minutes delayed.

Flight was on time and the crew was very nice.

Crew was great but because of fog they diverted us to Ontario instead of our Santa Barbara destination. Instead of cancelling the flight as soon as we landed in Ontario, they instead held us in Ontario for almost 4 hours before cancelling the flight. I had to rent a car in Ontario to get back to ventura on time to get an elderly relative his medication and take over his caretaking… otherwise if I had taken the buses you offered from Ontario I wouldn’t have even arrived to Santa Barbara till at least midnight (according to southwest airlines employees at Ontario), and then would have had to drive back down to ventura. At least renting the car I could get up to ventura by 10 pm to take care of my loved one.

Everything was great except for the in-flight wifi that wasn't working.

The food was horrible. There was no. Wifi, and it was just terrible from bangkok to d. C

The plane left over an hour late. I missed my connection going to Tokyo. They haven’t sent my bag to Thailand, where I ended up. It took me over 32 hours to get here. Very bad experience so far. I hope they can fix this and get my bag to me, within 24 hours it doesn’t look good at this time.

Flight staff and all was fine. Food always sucks on planes so nothing new.

Checking in united could not figure out my star alliance gold. Baggage did not get marked priority and didn't receive boarding passes. When got to SFO lounge personal fixed everything Immediately

We had to wait almost an hour for the wheelchair porter to be ready to pick up my mother. And when she arrived in Newark airport the porter was not there and she started walking with her cane and her poor mobility. When the Newark porter found her they didn't want to transfer her bags to the wheelchair for her.

I contacted both carriers months beforehand to change the cabin (booked in April) but to no avail (united asked to contact Swiss since it was their equipment, Swiss told me to reach out to united). So yeah… My seat was pretty worn down, legroom on 27K was more than enough, but still economy seating so, getting to know your neighbours was easy. According to ground staff, the flight was massively overbooked- and this showed. I ordered a gluten free meal beforehand (which was honoured) but for breakfast got a bread roll and croissant 🤷🏼‍♂️ The connection itself is great. Leaving SFO late PM to arrive at ZRH in the afternoon makes it easier to get re adjusted again. However, and since I’ve flown this connection a couple of times in the past, I will rather deal with one carrier only and include a layover on the east coast.

Overall good experience. The positive: nice courteous crew. A modern aircraft, with extra space for carry on luggage. The okeish: Unfortunately, no entertainment screens, you have to you use your phone with the United App. The bad: in seat power was not working in our row, even it was promised as an onboard service. We were looking to charge our almost depleted phone batteries during g the flight This no power also happened in the flight to las Vegas. We paid extra to be in seats closer to the entrance. It was not advised that the seats we selected couldn't recline as behind us was was the emergency exit.

Food on this flight was horrendous, and I've had a lot of plane food, I know it's not fine dining but everything tasted terrible. The staff were friendly and helpful, boarding was OK and flight was on time.

Convenience is what I liked… Very little needs to be improved as it’s a domestic flight that connects to an international long haul.

The boarding process was pretty messy both at the gate and on the plane with staff who were not particularly friendly or helpful. I also think in comparison to their competitors the allocated space is less