There are no direct flights for this route. The shortest travel duration to get to Bucaramanga from Orlando is 6h 15m.
In the last 72 hours, the best return deals on flights connecting Orlando to Bucaramanga were found on Spirit Airlines ($226) and Viva Air Colombia ($328). Spirit Airlines proposed the cheapest one-way flight at $63.
Yes, you’ll need a passport to travel to Bucaramanga from Orlando.
If you are looking for a flight deal from Orlando to Bucaramanga, look for departures on Fridays and avoid leaving on a Monday, as it's usually the priciest day. When flying back from Bucaramanga, Wednesday is the cheapest day to fly and Friday is the most expensive.
When flying out of Orlando you will be using Orlando. You will be landing at Bucaramanga, also known as Bucaramanga Palo Negro.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Orlando to Bucaramanga.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Bucaramanga from Orlando is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Bucaramanga with an airline and back to Orlando with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Bucaramanga from Orlando up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Pros: Flying with Avianca was a breeze and the plane was comfortableRead more about Avianca
Pros: Flying with Avianca was a breeze and the plane was comfortable
Pros: The exact hour Of taking Off, the entertainment in the flight, the service, the attention. Everything
Cons: More options in the food
Pros: great crew
Pros: Cabin actitud, poor food, delayed 30 minutes to lost other connections.
Cons: I don't know why was so bad service, problem with this flight.
Pros: Pretty much everything.
Cons: I cannot think of a single thing that I did not like.
Pros: Only one crew member had common sense
Cons: Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”
Cons: The flight was half full and they would not allow those of us in full aisles to move to other open seats
Pros: Seats were comfortable and movies were great.
Pros: Fly on time, nice food.
Pros: Avianca canceled the flight the day before and I das not informed. I did not receive any compensation for 5 hours delay
Cons: Avianca must contacto the passengers to inform!! In addition when we were boarding a lady I asked a stewardess for help to get her luggage up because she had a recent surgery on one shoulder and she could not, the flight attendant was very rude and he rebuked her for not having sent that ba
Cons: This was another connecting flight. Awful the dynamics of: “its ok for your flight to be late, is Avianca”.
Pros: On time and easy bording. Good leg room.
Cons: One person in the crew did not wanted to help me even when I mentioned to him that I recently had surgery . He said : no
Pros: Arrived earlier than scheduled to Guatemala. Crew was friendly
Cons: Food had a weird flavor, couldn’t eat it at all. Dessert was good
Cons: It´s just a 35-minute flight so everything was as expected. Except for the boarding process that not only started late (less than 10 minutes prior the scheduled departure time) but took almost 20 minutes
Pros: flight was smooth and on time. Crew was good (responsive to passenger needs)
Cons: Food was disappointing (generic airline food). Entertainment wasn't much to get excited about. Apparently the Airbus 319 only has the tiny screens that fold down from the ceiling. Fortunately, what was playing wasn't interesting anyway.
Pros: The stewardesses were helpful and the in flight entertainment was great.
Cons: Everything else.
Pros: Good service in check-in, orderly boarding, fast in flight service
Cons: You can not purchase premium beverages after the initial service
Cons: The service from avianca's front desk in Aeropuerto Internacional Mundo Maya, they closed the boarding sistem 15 minutes defore without a previous notification, and they didn't allowed to bording so i missed the flight...
Pros: Short flight, smooth.
Cons: A little disconcerting as we were waiting for a pilot! They had us boarding some place away from where we were waiting...
Cons: didn't seem to be concerned about being on time. Probably not a big deal since this flight is not likely to connect to another flight.
Pros: short flight but excellent service for the price,
Cons: They overbook the flight and even we bought the tickets 6 months in advanced they moved my family and me (2 adults and 2 babies) for the next flight ( 9 hours later the original flight)!
Cons: I was hungry on the flight, but while there were drinks, there were no peanuts or other snack offered. I would buy it if it were made available.
Pros: Everything was perfect.
Cons: Everything was good to me
Cons: There was a 4 hour delay
Pros: Flight on time. Great service even with the pilot strike. Excellent airline
Cons: First, the departure terminal didn't show up on the reader boards until it was almost time to go, so I had to sprint down to our gate. Then, they boarded by zones, but I had no idea what zone I was supposed to be in and it was nowhere on my ticket. Anywhere. Then, when I finally decided to go try to board, they wouldn't let me because they said I didn't have a return ticket. In fact, I had proof of onward travel in three different forms. But they insisted that I had to have a flight as proof of leaving Guatemala and assured me that customs would prevent me from entering. They also said I had 5 minutes to book something or I would miss the flight. No one ever paged me to discuss this prior to departure! And do you know how much Guatemala asked about my onward travel? Zero. Nada. In the fluster of buying an almost $400 ticket, I clicked to book through a third party that doesn't allow refunds. Fortunately, after I landed I called them right away to cancel and managed to make it happen since the ticket hadn't been issued, but if I had failed at that it would have been at least $130 when all was said and done. Ride was uncomfortable, flight attendants we're rude and impatient, and I was ignored for food service.
Cons: 2 hours and a half delay
Pros: delayed 2 hours
Pros: The airline staff was very courteous, tv and a good variety of choices to watch for FREE, something that other airlines does not provide.
Cons: I didn't like that they change my flight from Bogotá without notice.
Pros: Service is good. A good Meal on board compared to peanuts in the american companies. Allowance of lauggage for free
Cons: Seats are uncomfortable.
Pros: My inicial fly landed the same Saturday 22 but The first flying was 3 hours delayed and now I have to wait for the new fly on Sunday.
Cons: I suggest you to inform the passengers on time about this delay.
Pros: The seats are very comfortable. The staff was helpful from the ticket counter to disbarkment.
Pros: Friendly and helpful crew
Cons: Boarding and departure on both flights was very late, no food neither on the flight from Pasto to Bogota nor on the one from Bogota to Bucaramanga
Pros: USB port and entertainment tablet on seat
Cons: Flight was change for an earlier departure by one hour and notified a day earlier.
Pros: I liked the attention in the airplane and the food, very tasty.
Cons: When I asked in the gate about the delay of the boarding time and the girl who spoke to me was a bit rude, maybe because a lot of people asked the same thing but that is not reason to treat a client, and when we were on board we have to wait like 10 minutes until enter in the plane because of the delay they did not have the things ready yet. and comparing the previous flight from CCS the tablets were old and did no have new things.
Pros: Price and schedule.
Cons: Mediocre flight crew
Cons: This company is not honest - they pushed my flight back each hour on the hour - they did not offer a hotel and they never cancelled the flight they just kept delaying it over and over again.
Cons: My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service.
Pros: I loved the punctuality and the food!
Cons: When I pushed the flight attendance button they took so long to come to my sit, and there was no turbulence or restrictions at that moment
Pros: Treatment during the flight was nice. The food, bevarage, blanket, etc were provieded.
Cons: Delayed flight causing that the connection was lost. They dont fixed with Bogota connection to wait for the travelers.
Cons: There was a 45 min delay on the returning flight.
Pros: Loved the comfortable seats, the cozy blankets and the staff who guided me with care (my Spanish is horrible)! So apparent this trip with avianca
Pros: The flight was on time. Luggage was delivered quickly.
Cons: The boarding lines for elite customers are disorganised. In this flight everyone used the VIP line. The regular line to board was closed.
Cons: Everything, I will never going to use this software anymore.
Cons: Way too much people... We're in a pandemic and the plane was Full. Unacceptable.
Cons: Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos
Pros: Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks.
Cons: Is it that hard to follow Covid-19 measures? The flight was full and people sitting shoulder to shoulder.
Cons: Nothing everybody treated us with respect
Pros: They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day
Cons: Allow a change or give credit
Pros: Nothing exceptional, but it got me there smoothly and in one piece.
Cons: I found the seats to be particularly uncomfortable but otherwise nothing was wrong.
Cons: Cleaning the bathroom
Pros: Food quality
Cons: Service of drinks.
Pros: on time
Cons: AC on boarding!
Pros: Planes and crew are great and look on par with top names.
Cons: Delayed departure and only snacks served not even water; please give water.
Cons: Flight was delayed nearly three hours
Cons: old people assistances not enough chairs even so guide people to the plain
Pros: i coul not take the flight becuase this agency changed all my itinerary
Pros: Decent on flight entertainment
Cons: 1 hour delay in the flight
Cons: They did not tell me the gate or print info so plane left me and they try to charge more
Pros: The stewards and stewardesses were incredibly friendly, making up for the over-salted food and cramped quarters in economy.
Pros: As above
Pros: Wonderful flight attendants.
Cons: Seat became very uncomfortable for my back and bum. Shouldn’t it be more comfortable in Classe Premier? Also just a sandwich for meal.
Pros: Crew is always great
Cons: Modern entertainment with personal screens.
Pros: All of the foreign stewardesses were kind.
Cons: The Asian stewardess was rude when I had asked for an extra sandwich and peanut pack because my father is 65 and long trips make it hard for him to move.
Cons: I love the service The workers there really helpful and friendly
Pros: I loved the food and the movies
Cons: The pilot landed really bad i almost return all mu food
Pros: The boarding and crew was very professional
Cons: Have no complaints about trip
Pros: Crew helpful food snack delightful
Cons: No Movies Why Not it makes the time go by
Pros: I try to sit in the front of the aircraft, the leg room is great and you get to watch everyone who enters.
Pros: I enjoyed being able to watch a movie on the plane. Definitely makes flying a little better!
Cons: We flew with AeroMexico and the customer service is horrible! No one informed us that the plane was delayed and then we heard staff talk badly about us and other customers because we asked that they give us more information. They really need to train their staff again, or replace them!
Pros: The amenities (entertainment, in-flight service) were limited.
Cons: Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?
Pros: good service!
Cons: both flights were delayed.
Pros: That I left MCO on time and nothing else.
Cons: The waiting
Pros: Flight from MCO to Mex was very good.
Cons: We arrived in Mex on time but we had to wait a very long time until a gate was available.
Pros: Service was good, airplane was comfortable, and each seat has a TV with a good selection of complimentary entertainment.
Cons: $25 checked bag fee on a flight from USA to Mexico.
Cons: The service from the air hostess
Cons: My flight was oversold, I did not get on the plane. Had to wait 5 hours for the next flight. Supervisor didn't want to talk to me. Employees where rude. They didn't care.
Pros: This company still have the old fashion where the customer is number one!!, thanks the price are amazing and the ser is as well.
Pros: Selection of Mexican Movies
Cons: They should leave you peanuts even if you are sleep!! Hehehe lol
Pros: Everything went smoothly. The crew was friendly. The video and music options were excellent. I got to listen to a 1962 Coltrane/Monk jazz album. Cool!
Cons: All was good
Pros: We did not take this flight, but switched to a flight from Mexico City to LAX.
Pros: The food was ok and the shows they put on the tv were good.
Pros: Breakfast, leg room, entertainment
Cons: Boarding, took very ling, apparently waiting for a first official
Pros: Flight itself was fine
Cons: It took an hour to Check-in in Orlando, seems like every passenger took 15 to 20 minutes to get checked in! Slightly faster in Mexico City but still took 40 minutes. Can't understand with all this modern technology why checking in is still so slow......
Pros: On time. Pilot was speeding which was great because we got there before schedule.
Cons: Nothing. Everything was great
Pros: attention, meal with wine, on time
Pros: Everything nice fly Ride on time
Pros: Biz class seats are still OK, but need refurb. Staff service is great. Will definitely look into AeroMexico for future international flights.
Cons: 4 times I asked for a blanket, and finally when I put a not very nice face I get it.
Pros: I definitely like how the boarding procedures take place with AeroMexico. You enter the aircraft from the front and back which makes the procedure run faster and a bit smoother. The aircraft is comfortable but the seat appear to be old. The food is actually better than I first thought it would be. I been to Japan and Hong Kong and the food on AeroMexico tastes better. The availability of videos are limited in comparison to Deltas and American International media library.
Cons: The aircraft needs to be cleaner. The USB charger on two of the seats were not functioning. The video monitor for my seat did not function even after the flight attendant supposedly reset the monitor.
Cons: Everything was fine and our luggage went straight Through to New York.
Cons: The baggage it wasn’t included in my ticket so the prices was more expensive also the reservation was a big problem with your company kayak never show up my ticket in the aerolínea.
Pros: Check in at the airport was very helpful
Cons: Customer service at the airport is terrible, had a hard time with two employees with attitude and poor customer service
Pros: Puntuality the most
Pros: Seat uncomfortable. Crew okay. No space
Pros: The plane was new. For a low cost airline the seats were confortable for a short trip.
Cons: Terrible airline. No one seems to know what they are doing. Very unprofessional, bad experience from beginning to end
Cons: Seats more comfortable, please!!
Cons: Waiting time
Pros: Not at all!
Cons: Worst experience ever!
Pros: Nothing at all. Rude crew. Tricky rates! I know that is a low cost fly, but for the first time in my life this people charged me for the check in. Unbelievable
Cons: Really, all! Money grab low cost airline! The worst experience ever!
Pros: I first thought the price/value was good; however, I had to pay to check in, I had to pay for my bags, I had to pay for water.
Cons: Everything. I will never fly this airline again.
Pros: Staff at the airport
Cons: I didn’t know that you had to check in at least two hours before the flight. Had to purchase another one later in the evening. Staff at information at the airport were incredibly helpful!
Pros: On time
Pros: The crew was helpful.
Cons: The flight was delayed
Pros: Efficient crew, comfortable seats.
Cons: Children should not be seated in emergency rows— this delayed our flight almost an hour.
Pros: I arrived safely in Bogota.
Cons: Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them.
Pros: Excellent service!
Cons: Excellent service!
Pros: Not much. The pilot was communicative.
Cons: The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.
Cons: Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself
Cons: The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.
Cons: The only airline that charged me for a damn backpack
Pros: no delay in departure and on-time arrival
Cons: Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.
Cons: Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.
Pros: i arrived
Cons: extra fees
Cons: They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English.
Cons: They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.
Pros: The flight attendants were very helpful and professional
Cons: Not a dislike, but the boarding process was different than USA.
Pros: Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena
Cons: Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima
Cons: They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being.
Cons: I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable.
Pros: That I got to my destination.
Cons: The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item.
Pros: Fast, good service.
Pros: For a low cost company actually the experience was better than others. At least the seat could go back a little.
Pros: Just shat you expect from a low cost airline company
Cons: NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center
Pros: Lor cost carriers have to be fast and efficient, this flight was just so. The seats are quite good.
Cons: The boarding line was too long and slow.
Cons: They asked me to pay a $15USD tax to enter Colombia. This was never mentioned at any stage of the booking process. I had to withdraw money at an ATM with its associated fees just so I could pay this so called entry tax that neither I or anybody else seems to heard of and, even though I'm an Australian citizen, and we don't need a visa to enter colombia. I flew with VivaColombia twice, the first time I received a boarding pass with I printed out, but for my second flight, I never received a boarding pass email, just an email that said online check-in is not available for this flight and to print attached eticket and take it to the check-in counter at the airport, when I did this they asked for around $10usd to print out my boarding pass.
Pros: El precio
Cons: El avion es muuy incomodo, mido 1,75 y mis piernas van completamente pegadas al asiento de al frente, el proceso de Checkin en Bogota, es un desastre, muy pocas personas, se nota que no estan bien capacitadas.
Pros: The crew and food offerings were great. Seats were small but that was expected.
Cons: Less people on the place with spacing would be great during COVID
Pros: Smooth flight
Pros: The only thing I liked was the check-in process
Cons: It was absolutely horrendous we were packed in there like sardines I will never ever fly Spirit again horrible you couldn't pay me
Cons: The flight could have left on time instead the crew allowed passengers to continue to board 15mins after we were supposed to have taken off. The pilot was inexperienced and we had a hard landing. Lastly the flight attendants seemed like they wanted to be anywhere else but on the plane.
Pros: Crew was very nice!
Cons: Too many people, some people are flying sick . I just wish someone would check their temperature
Pros: Plane was clean. Flight attendants polite. Boarding went smooth.
Cons: Frontier does temperature checks. Makes you feel safer. Flight attendants did not address all passengers who weren’t wearing their mask. United disembarks plane I. Sections so everyone is not on top of each other. I thought that was good.
Pros: Nothing! I do it because I need the flight in that moment.
Pros: Check in process was very smooth and very helpful agents. Quick process
Cons: I’m happy with my experience
Pros: Mask covering one's nose was reenforced
Cons: Boarding started late
Pros: I like better if the food is free
Cons: Great services
Cons: Last minutes extra charges
Pros: Seats were comfortable, Boarding was quick, everyone was safe and informative
Pros: One of the flight attendants was very nice.
Cons: EVERYTGING. Airplane was overbooked and cramped, nobody was enforcing the face covering rule, drinks were served requiring everyone in the plane to remove their face coverings, flight was delayed due to weather but the whole hour+ we waited to be cleared for boarding there were no announcements or updates and the poor lady at the desk was getting berated with unnecessary update questions, even the screen behind her still showed a departure time of 6:05 as we were boarding around 8:00.
Pros: 321/5000 Absolutely nothing, it was my last time using this airline. They charged me for the suitcase and other people did not; from wanting to ingest something until water is charged, the area of the seat dirty, tray where you have to put the food dirty (I have photos). Completely disappointed, she believed in the reputation of the company.
Cons: Equality ... we are all going through a bad economic state. Hygiene in this situation has to be stricter. The Covid 19 is not a joke, many people die in these situations, we make many trips for work that we expose ourselves.
Cons: 1. Flight was delayed multiple times,. Was supposed to leave at 10:17AM and didn't leave until 2:30PM. 2. I was directed to different gates by Spirit employees who should have known (or should have known how to find out) where the new gate was. Very confusing. 3. Flight crew told us that our plane was continuing on to Denver (my final destination.) After the other passengers had exited, a flight attendant made an announcement that we had to vacate the plane due to the crew change. I exited the plane. While I was in the airport restroom, the gate attendant made a garbled announcement that my flight was shifting gates. When I got back to the gate, the attendant told me that we were on a new plane leaving from a different gate. I had to run from gate 34 to gate 18, and was the last one to board. It would have been better we were told to go to the new gate before we exited.
Pros: Onboard crew was very helpful and friendly.
Cons: Everything else “Spirit” related was a debacle. We lost our baby’s stroller attachment for the car seat. Very helpful as without it we are unable to use our stroller. Attempted to have several Spirit employees help however all everyone did was send us to another person and ultimately the last person just ignored us. We went down to baggage claim to see if by chance anyone turned in the attachment but we’re only told to file a report and if they so happen to find it they will contact us. This is no help whatsoever. Will never fly spirit again!
Pros: The crew were the highlight of the trip.
Cons: Spirit Airlines required a return-flight from Colombia prior to allowing me to board, even though I will not be returning for many months (or perhaps even years). I purchased a return flight just so I could board the plane and not lose my flight. Upon arrival to Colombia, (review reached word-limit)
Pros: They were on time.
Cons: There was a fee or charge for EVERYTHING. The difference in price for the next least expensive flight more thsn made up the difference in feees ( baggage $65, carry on $65, better seat $25 but no guarantee- no free water, sift drink, or cofffe. No snacks. Everything was charge and expensive The Seats were small with no leg room and no recline option. One of the most uncomfortable rides ever. No entertainment option I guess if I was only going a short flight it’d be ok but still never a 1st chioice And remember cheap airlines means kids will be on board
Pros: The flight crew was polite and attended to my needs and they were actually funny.
Cons: I did not like the limited food selections and the small portions that were served. Also, I always like it when the pilot informs you of the area of the country you are flying over. For example I recently took a flight from Las Vegas Nevada to Melbourne Florida and that pilot on Delta explained where landmarks were all along the way. That is something comforting about a pilot connecting with his crew and the people aboard the flight. So I would really like that if Spirit would include that. Additionally I do like onboard entertainment but maybe the fares would have to reflect that.
Pros: An airport attendant, Alfonso, was wonderfully helpful and friendly. He took good care of me, as I was needing wheelchair assistance.
Cons: When we arrived, I needed wheelchair assistance. I was picked up on the gangplank, and taken to the gate across from our arrival and LEFT THERE. No offers of help after that. I had a 3 hour layover, and finally Alfonso asked if I needed additional assistance. No one else was I interested in helping me get to food or a restroom. During the course of my layover, I heard over 6 flights have gate changes. Ours also was changed...at the time we should've been boarding. No explanation or apology for inconvenience. And again, I was LEFT THERE with no assistance. I finally flagged someone down to get a wheelchair and take me to the new gate, where I was LEFT AGAIN. I finally got up and walked to a restroom in my own (in great pain). The info for our flight remained on the screen at the old gate, with no mention of a gate change, and the new gate had NO information posted about our flight anywhere...which led to a great deal of confusion, chaos, and angry patrons. The gate change also caused us to board 30 min late. The Spirit employees were hard to find (laughing and hanging out in a closed-off area behind the desk). They were not friendly, helpful, or even understanding about the situation. I asked to be the last one on the plane (needing wheelchair assistance), and was told no, with no kindness or explanation. The flight attendants on this flight were not any better than the ines in the flight before...only w/o the funny commentary. And, another long flight with no entertainment, comfort, or friendly assistance. When we arrived at DFW, there were storms (that would've been avoided if we had left Orlando in time) that kept us in a holding pattern for an hour and a half ON TOP of a two and a half hour flight. The flight attendants used this time as a way to make MORE money for the airline by charging money for any food/drinks during this time...even water. We were on that cramped plane for 5 HOURS and were still having to pay for water. This was one of my WORST airline experiences in over 40 years of flying.
Pros: Staff gave me a refund for return flight& baggage fee
Cons: I was supposed to depart at 10 pm. Flight was delayed twice via email & again once I arrived at the airport to 1:40 am. Around 1 am, the flight was cancelled. There was almost an angry & very immature mob at the gate desk for flight rebooking or refunds. There were few flights for the following evening, which sold out quickly; then rebooking were for the day after that. They did not offer to cover any hotel arrangements. The staff handled it pretty well, but it made my wait to get a refund even longer. I had to find a rental car to drive overnight from Orlando to Atlanta. I finally got home at 10:30 am.
Pros: Courteous, smiling flight crew--professionals--were aboard the plane, well-versed in their jobs and prepared for every eventuality.
Cons: It was not Spirit's fault that the flight was delayed for two hours--that was due to weather--but there were no updates and when the clerk got on the intercom she was very soft-spoken and hard to hear. In order to effective deal with flight delays, one needs to have consistent updates, so that one can inform friends and family and arrange for rides from the airport that don't have to wait forever for the palne's arrival. It is difficult to be over six feel with long legs; leg room is nonexistent,, and non-reclining sits are difficult. Although I would never pretend that this was at all the fault of anyone at the airline. I was seated next to a woman who was very large--at least 400#, and quite broad-shouldered--and she took up half my seat. My back still aches, I couldn't lean back or straighten out or get comfortable in my seat because of her size. It made for a painful, difficult flight.
Cons: Will never fly Spirit airlines again. First flight was cancelled, return flight was delayed by almost 2 hours. I waited at the ticketing desk for 3+ hours (while on hold with customer service on my cell phone). Never had my call answered and also did not ever get to the counter for my refund. HORRIBLE experience, worst customer service ever. A total inconvenience, I had to rearrange all my travel plans, incurring many additional expenses and also book a different outgoing flight at a higher cost in order to get to my destination. Also, the flight seems cheaper but then they gouge you by charging for your seat and also for your carry on. Not any cheaper in the end. NEVER AGAIN.
Cons: The staff was not happy you could tell they did not want to be there they were very disengaged. This was the second time my flight to Puerto Rico had been canceled. And then it was canceled while I was in Puerto Rico without notice . There was nobody at the airport no one answering the phone's nobody to talk to nobody to resolve issues . I waited on line for customer care/reservations for over four hours and I have proof . That is unacceptable for any business economy or midscale . And then you're only offered $50 when you had to pay for another ticket pay for another night in a hotel in extra day in a rental you're out over $500 and they give you 50 .
Pros: Nothing. We were treated like Idiots.
Cons: They wanted to charge for everything we had, including the purse that my companion was carrying. I found out later that our backpacks and purse were under their posted "Guidelines." When she told us that the baggage fees would be almost $400 for the two of us, I said "You are insane." and we rented a car and drove 15 hours instead... with car rental and gas and hotel, we still spent less than the baggage fees! When I called Spirit to complain. I was told that the gate agent was trying to overcharge us, but that there was nothing that could be done. They would not refund the cost of the tickets (Only $144) or offer any travel credit. I will never use Spirit Air
Pros: Crew was very nice.
Cons: Ridiculous charges for everything you get on other carriers for free: printing boarding pass, choosing a seat,water, carry on bag allowance. Additionally seats are extremely small(and I am not a big person), no inflight entertainment available at all, no option for an electronic boarding pass and additionally the flight was delayed. With what I paid for the flight itself, the charge for 1 carry-on bag and the fee for selecting a seat at the time of booking, my total cost was more than what I would have paid on Delta or American. Will not be a repeat customer of Spirit.
Pros: Comfort, clean seats
Cons: Fare cheap but all the 'musts'made it more than any other airline: $9 Online fee; $25 kiosk fee (which didn't work and had to pay $50 fee to check in with clerk; had to check bag approved for under seat/carry on (12"c12") and since kiosk didn't work, charged $60 for 1st bag, even though I paid $60 for a 'first checked bag' and 2nd bag should hAve been cheaper. It was TSA agent who told me I would be required to check the bag by Spirit as it didn't meet carry on criteria and if I didn't check now, would be $100 at gate. I told her that I was traveling back with same TSA approved (and Spirit online rules) and she became rude and rejected my bag (and did a complete body search) so, I was forced to check the bag or miss my flight. I asked her and the Spirit clerk (3) if this was a TSA/ Spirit racket with kickbacks for TSA and/or Spirit and NOT on of them laughed, smiled, or denied this question. Mever again will I fly Spirit airlines or recommend to anyone!
Cons: On arrival at the airport, help was needed to get the boarding pass but there was no one at the ticket counter to help. For that reason, Joe missed the flight. When the representative did get to the counter, she was of no help in helping him get to his destination. He was marked as a "No Show" and his reservation was cancelled. Joe was told his return flight was confirmed. He was able to make arrangements with another airline after spending another $300 to get to Orlando. However, when he confirmed his flight home, he was told it was canceled because he "no showed!" He talked with people in Orlando and I called the phone number on the email received from Spirit after he missed the flight. I spoke with 3 different people who only wanted to tell me their policy. I needed help in getting Joe back to Akron, Oh. They could only tell me that we would have to make a new reservation and pay even more money for him to get home. They did not honor the money that had already been paid to them. They did not help us at all. They could only quote their policy, which was a moot point by that time!!!
Cons: We were over 1 hour late getting to Orlando as there was a passenger who was on the plane in stand by . Spirit overbooked the flight and they down 45 minutes trying to resolve the issue. I was suppose to get to Orlando at 10:30 . I got to Orlando at 12;30 . I had to be up and ready at 6:00 . It took me 45 minutes to get a ride. This past Thursday I was suppose to fly spirit to New Orleans . The security people search me for around 40 minutes . The plane was still at the tarmac however the spirt person had closed the ramp and would not let me on the plane . The plane set there for additional 25 minutes . I drove to New Orleans for 7 hours for a meeting. I will never , ever fly spirit again .
Pros: In purchasing a Spirit flight I am aware that no "frills" are included. I expect uncomfortable seats, no free snacks or drinks, and staff that is generally less professional. You get what you pay for. And the price matches the service.
Cons: I live two hours from the airport I departing from. My flight was early in the morning, so I made plans to leave for the airport with plenty of time to make it to the airport. Unfortunately due to blizzard conditions, I knew I would be unable to safely make it to the airport by the time my flight would take off. I called customer service, during my first call I was hung up on, so I called again. The operator tried to tell me that he didn't see any weather conditions that should have prevented me from making it to the airport so he wouldn't help me transfer my flights. I was made to cancel my original departing flight and purchase a new departing flight, for twice the cost of what I had originally paid for my round trip flight. The only decent thing the operator did for me what waive the flight cancellation fee. I understand fees and charges to keep other flights as cheap as possible, however, at some point your customer service should accommodate your fliers when its extenuating circumstances. Highly disappointed. Unlikely to fly with them again.
Cons: Getting our boarding pass to print was a nightmare. I kept getting password invalid. I was told I would be sent an e-mail to reset my password. NOT! made that request 6 times before I waited 30 minutes to get a rep on the phone. Was told I had to sign up to be a Free Spirit Member to get my boarding pass. No where does it say that that is what you had to do . The rep asked if I had booked through them? I told I booked through Kayak and he gave me attitude. Kind of huffed and I thought he mumbled "you get what you pay for" So I signed up and got our boarding pass. Coming back AGAIN we couldn't get our boarding pass. The rep at Cabana Bay got a Spirit rep on the phone I told her I was a Free Spirit Member and I gave her my member # and she me told I didn't exist in the system, but she would send me an e-mail to change my password Of course that didn't come through. I put Sara, from the front desk, back on the phone and between her and the rep we got our boarding pass. We started our vacation upset and aggregated. Ended it the same way.
Cons: The alert was finally sent to us well past the time we would have been going through security. Luckily, we had checked on our own through a third party app,. No alternative flights were available, so we had to book on another airline and cancel the Spirit tickets. The credit policy is draconian. We may not be able to meet the redemption requirements and will probably lose the entire value. The process created so much frustration and wasted so much time. The low-ish price is simply not worth it.
Pros: Flight on time.
Cons: Flight attendant was so mean. I did not get a chance to ask who she is or her name was at that time . I was traveling with my family including my mother who is almost 80 years old and was seated farther away from me. I stood up to check on her as she was having shortness of breath when we boarded. I stood up 15 minutes after we took off although the seat belt sign was on to check on my mother, I knew I need to stay at my seat but I have to check on my mother. flight attendant was at the aisle getting food orders and was very rude told me to go back to my seat. It could have been better if she asked what's going on and why I need to stand . That's not my expectation of a flight attendant as she should be there to assist and provide support if needed. But she was very rude and directed me back to my seat without asking the reason of my action/ behavior but instead very rudely telling me to go back to my chair. She could have asked me if I need help. I believed she is also the flight attendant who was using the overhead mic to give instructions to the passengers. She is not fit to where she is at. I believed that there still a lot of people that were very disappointed at her . I hope nobody dies in the plane where she is at as her act of negligence,rudeness , discourteous is not acceptable.
Pros: didn't die in a plane crash
Cons: Flights both ways delayed more than 2 hours both ways WITHOUT notification, compensation, or explanation, even when queried. I was forced to reschedule my car rental for twice the price due to tardiness. "Randomly selected" our flight to be security checked FOR A SECOND TIME AT THE GATE, and then my girlfriend was innappropriately molested for some reason by a tsa agent. I fly all the time and this was the first time this has ever happened. No service, still very expensive, dirty seats. I will NEVER be flying spirit again.
Pros: Made it home in one piece
Cons: Only one suitcase, otherwise had to pay $52 for anything extra. Some passengers had more than one case/bag without charge. The staff acted like they did not enjoy their professions. Charging for snacks seemed outrageous & asinine. The flight was very rough and at some points very frightening. Dropped down more than once with my stomach having a pit. The passengers clapped their hands when we landed as if it wasn't safe. Not happy, extremely disappointed. The fight to Florida from Detroit was awesome & pleasantly surprised. I probably wouldn't recommend Spirit to friends or family.
Airlines flying from Orlando to Bucaramanga have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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Orlando (MCO)United States